2017 Public Service Employee Survey Results for Canadian Human Rights Commission by Question 103. Please indicate your occupational group and level. Occupational group and level - PM

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 23 51 5 14 7 0 0 75 21 43
2017 PM-05 15 45 7 22 11 0 0 59 33 27
2014 PM 26 48 2 15 9 0 0 74 24 54
2014 PM-05 17 48 3 21 10 0 0 66 31 29
2014 PM-06 50 33 0 17 0 0 0 83 17 12
2011 PM 26 57 7 7 2 0 0 83 9 54
2011 PM-05 16 68 10 3 3 0 0 84 6 31
2011 PM-06 35 47 6 12 0 0 0 82 12 17
2008 PM 31 57 2 8 2 0 0 88 10 51
2008 PM-05 19 67 0 11 4 0 0 85 15 27
2008 PM-06 38 50 6 6 0 0 0 88 6 16

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 70 26 2 2 0 0 0 95 2 43
2017 PM-05 81 12 4 4 0 0 0 93 4 27
2014 PM 72 22 2 2 2 0 0 94 4 54
2014 PM-05 76 14 3 3 3 0 0 90 7 29
2014 PM-06 75 25 0 0 0 0 0 100 0 12
2011 PM 72 24 0 4 0 0 0 96 4 54
2011 PM-05 81 19 0 0 0 0 0 100 0 31
2011 PM-06 53 41 0 6 0 0 0 94 6 17
2008 PM 73 16 4 6 2 0 0 88 8 51
2008 PM-05 74 19 0 4 4 0 0 93 7 27
2008 PM-06 69 13 13 6 0 0 0 81 6 16

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 67 21 0 12 0 0 0 88 12 43
2017 PM-05 81 15 0 4 0 0 0 96 4 27
2014 PM 67 19 11 2 2 0 0 85 4 54
2014 PM-05 83 10 3 3 0 0 0 93 3 29
2014 PM-06 67 8 17 0 8 0 0 75 8 12
2011 PM 78 11 6 4 0 0 2 91 4 54
2011 PM-05 84 6 6 0 0 0 3 93 0 31
2011 PM-06 71 12 6 12 0 0 0 82 12 17
2008 PM 69 14 2 12 4 0 0 82 16 51
2008 PM-05 63 22 0 11 4 0 0 85 15 27
2008 PM-06 75 6 0 13 6 0 0 81 19 16

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 49 44 0 5 2 0 0 93 7 43
2017 PM-05 52 41 0 4 4 0 0 93 7 27
2014 PM 41 44 2 9 4 0 0 85 13 54
2014 PM-05 55 31 0 10 3 0 0 86 14 29
2014 PM-06 25 58 8 8 0 0 0 83 8 12
2011 PM 48 31 7 11 2 0 0 80 13 54
2011 PM-05 55 32 0 10 3 0 0 87 13 31
2011 PM-06 29 41 18 12 0 0 0 71 12 17

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 39 35 5 16 5 0 0 74 21 43
2017 PM-05 37 33 4 19 7 0 0 70 26 27
2014 PM 37 39 7 11 6 0 0 76 17 54
2014 PM-05 34 38 3 17 7 0 0 72 24 29
2014 PM-06 67 33 0 0 0 0 0 100 0 12
2011 PM 48 41 4 6 2 0 0 89 7 54
2011 PM-05 58 29 3 6 3 0 0 87 10 31
2011 PM-06 35 59 6 0 0 0 0 94 0 17
2008 PM 29 47 8 8 6 0 2 78 14 51
2008 PM-05 37 37 4 15 7 0 0 74 22 27
2008 PM-06 19 56 19 0 6 0 0 75 6 16

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 55 28 7 7 2 0 0 83 9 43
2017 PM-05 63 23 4 7 4 0 0 85 11 27
2014 PM 61 28 4 6 2 0 0 89 7 54
2014 PM-05 72 21 0 7 0 0 0 93 7 29
2014 PM-06 58 33 0 8 0 0 0 92 8 12
2011 PM 67 31 2 0 0 0 0 98 0 54
2011 PM-05 74 23 3 0 0 0 0 97 0 31
2011 PM-06 59 41 0 0 0 0 0 100 0 17
2008 PM 67 27 0 4 2 0 0 94 6 51
2008 PM-05 63 33 0 4 0 0 0 96 4 27
2008 PM-06 63 31 0 0 6 0 0 94 6 16

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 60 30 5 3 2 0 0 90 5 43
2017 PM-05 70 23 4 0 4 0 0 93 4 27
2014 PM 63 24 7 6 0 0 0 87 6 54
2014 PM-05 69 24 3 3 0 0 0 93 3 29
2014 PM-06 67 25 0 8 0 0 0 92 8 12
2011 PM 80 20 0 0 0 0 0 100 0 54
2011 PM-05 81 19 0 0 0 0 0 100 0 31
2011 PM-06 82 18 0 0 0 0 0 100 0 17
2008 PM 65 29 0 4 2 0 0 94 6 51
2008 PM-05 74 22 0 4 0 0 0 96 4 27
2008 PM-06 56 38 0 0 6 0 0 94 6 16

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 56 28 10 0 7 0 0 84 7 43
2017 PM-05 59 22 8 0 11 0 0 81 11 27
2014 PM 54 35 2 7 2 0 0 89 9 54
2014 PM-05 52 34 3 7 3 0 0 86 10 29
2014 PM-06 67 33 0 0 0 0 0 100 0 12

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 67 19 2 9 2 0 0 86 12 43
2017 PM-05 74 15 0 7 4 0 0 89 11 27
2014 PM 65 19 4 7 6 0 0 83 13 54
2014 PM-05 72 7 7 7 7 0 0 79 14 29
2014 PM-06 67 33 0 0 0 0 0 100 0 12
2011 PM 65 24 0 7 4 0 0 89 11 54
2011 PM-05 71 16 0 10 3 0 0 87 13 31
2011 PM-06 47 47 0 0 6 0 0 94 6 17

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 25 37 0 7 12 2 17 77 23 43
2017 PM-05 29 29 0 11 11 4 15 73 27 27
2014 PM 28 19 13 6 15 6 13 58 26 53
2014 PM-05 31 10 17 0 17 10 14 55 23 29
2014 PM-06 45 27 0 9 9 0 9 80 20 11
2011 PM 33 26 9 9 9 4 9 68 21 54
2011 PM-05 32 16 16 6 10 6 13 60 20 31
2011 PM-06 24 47 0 18 6 0 6 75 25 17
2008 PM 35 14 12 8 18 0 14 57 30 51
2008 PM-05 33 11 15 11 15 0 15 52 30 27
2008 PM-06 31 19 13 0 31 0 6 53 33 16

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 46 35 14 2 2 0 0 82 5 43
2017 PM-05 55 23 18 0 4 0 0 78 4 27
2014 PM 48 37 7 7 0 0 0 85 7 54
2014 PM-05 55 28 10 7 0 0 0 83 7 29
2014 PM-06 58 33 0 8 0 0 0 92 8 12
2011 PM 61 30 6 2 2 0 0 91 4 54
2011 PM-05 61 32 3 0 3 0 0 94 3 31
2011 PM-06 65 24 6 6 0 0 0 88 6 17
2008 PM 53 37 2 4 2 0 2 92 6 51
2008 PM-05 48 44 0 7 0 0 0 93 7 27
2008 PM-06 56 38 0 0 6 0 0 94 6 16

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 39 33 14 7 7 0 0 72 14 43
2017 PM-05 48 26 12 4 11 0 0 74 15 27
2014 PM 43 28 6 9 15 0 0 70 24 54
2014 PM-05 41 24 3 10 21 0 0 66 31 29
2014 PM-06 58 33 8 0 0 0 0 92 0 12
2011 PM 39 41 7 9 4 0 0 80 13 54
2011 PM-05 35 39 10 10 6 0 0 74 16 31
2011 PM-06 35 59 0 6 0 0 0 94 6 17

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 32 30 16 12 7 0 3 64 19 43
2017 PM-05 26 29 18 15 7 0 4 58 23 27

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 42 37 7 9 5 0 0 79 14 43
2017 PM-05 44 30 7 15 4 0 0 74 18 27
2014 PM 57 35 6 0 2 0 0 93 2 54
2014 PM-05 66 28 3 0 3 0 0 93 3 29
2014 PM-06 67 33 0 0 0 0 0 100 0 12
2011 PM 69 30 2 0 0 0 0 98 0 54
2011 PM-05 71 26 3 0 0 0 0 97 0 31
2011 PM-06 65 35 0 0 0 0 0 100 0 17
2008 PM 71 20 4 4 2 0 0 90 6 51
2008 PM-05 67 26 0 7 0 0 0 93 7 27
2008 PM-06 69 19 6 0 6 0 0 88 6 16

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 35 31 17 7 9 0 0 67 17 42
2017 PM-05 41 29 12 7 11 0 0 70 18 27

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 51 33 14 2 0 0 0 83 2 43
2017 PM-05 52 34 11 4 0 0 0 85 4 27
2014 PM 69 24 4 4 0 0 0 93 4 54
2014 PM-05 76 21 0 3 0 0 0 97 3 29
2014 PM-06 75 8 8 8 0 0 0 83 8 12
2011 PM 78 19 4 0 0 0 0 96 0 54
2011 PM-05 84 13 3 0 0 0 0 97 0 31
2011 PM-06 71 24 6 0 0 0 0 94 0 17

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 28 42 10 14 7 0 0 69 21 43
2017 PM-05 26 41 12 11 11 0 0 66 22 27
2014 PM 35 31 15 9 9 0 0 67 19 54
2014 PM-05 34 28 14 14 10 0 0 62 24 29
2014 PM-06 50 42 8 0 0 0 0 92 0 12
2011 PM 53 34 6 4 4 0 0 87 8 53
2011 PM-05 45 39 10 3 3 0 0 84 6 31
2011 PM-06 63 31 0 0 6 0 0 94 6 16

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 32 42 15 7 5 0 0 74 12 43
2017 PM-05 29 44 8 11 7 0 0 74 18 27
2014 PM 44 28 11 9 7 0 0 72 17 54
2014 PM-05 41 28 10 10 10 0 0 69 21 29
2014 PM-06 67 25 8 0 0 0 0 92 0 12

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 28 40 14 12 7 0 0 67 18 43
2017 PM-05 26 37 19 11 7 0 0 63 18 27
2014 PM 42 38 8 8 6 0 0 79 13 53
2014 PM-05 41 24 14 10 10 0 0 66 21 29
2014 PM-06 50 50 0 0 0 0 0 100 0 12
2011 PM 46 39 6 6 4 0 0 85 9 54
2011 PM-05 52 32 6 6 3 0 0 84 10 31
2011 PM-06 35 53 6 0 6 0 0 88 6 17

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 39 35 12 5 5 5 0 78 10 43
2017 PM-05 44 26 11 4 7 7 0 76 12 27
2014 PM 61 28 4 6 2 0 0 89 7 54
2014 PM-05 76 17 3 0 3 0 0 93 3 29
2014 PM-06 58 33 0 8 0 0 0 92 8 12
2011 PM 63 30 6 2 0 0 0 93 2 54
2011 PM-05 71 23 3 3 0 0 0 94 3 31
2011 PM-06 53 41 6 0 0 0 0 94 0 17
2008 PM 55 39 0 4 2 0 0 94 6 51
2008 PM-05 52 41 0 7 0 0 0 93 7 27
2008 PM-06 50 44 0 0 6 0 0 94 6 16

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 42 30 12 5 9 2 0 74 14 43
2017 PM-05 33 37 15 0 11 4 0 73 11 27
2014 PM 41 31 13 7 6 0 2 74 13 54
2014 PM-05 48 24 14 7 7 0 0 72 14 29
2014 PM-06 17 42 25 17 0 0 0 58 17 12
2011 PM 31 26 24 11 7 0 0 57 19 54
2011 PM-05 35 26 23 10 6 0 0 61 16 31
2011 PM-06 24 24 35 12 6 0 0 47 18 17
2008 PM 25 31 22 18 2 0 2 58 20 51
2008 PM-05 30 22 22 22 4 0 0 52 26 27
2008 PM-06 13 50 19 19 0 0 0 63 19 16

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 9 28 44 9 7 0 2 17 38 43
2017 PM-05 15 15 55 4 7 0 4 11 31 27
2014 PM 2 9 40 30 19 0 0 49 11 53
2014 PM-05 3 7 38 24 28 0 0 52 10 29
2014 PM-06 0 0 45 45 9 0 0 55 0 11
2011 PM 4 25 38 21 11 0 2 33 29 53
2011 PM-05 0 23 42 23 13 0 0 35 23 31
2011 PM-06 6 29 29 18 12 0 6 31 38 17
2008 PM 4 25 35 24 8 0 4 33 31 51
2008 PM-05 4 26 30 30 11 0 0 41 30 27
2008 PM-06 0 25 44 25 6 0 0 31 25 16

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 9 23 37 14 14 0 2 29 33 43
2017 PM-05 15 18 41 15 7 0 4 23 34 27
2014 PM 2 6 21 36 32 0 4 71 8 53
2014 PM-05 0 3 17 34 38 0 7 78 4 29
2014 PM-06 0 0 18 45 36 0 0 82 0 11
2011 PM 7 6 22 43 20 0 2 64 13 54
2011 PM-05 3 3 26 42 26 0 0 68 6 31
2011 PM-06 6 6 24 47 12 0 6 63 13 17
2008 PM 0 8 31 43 12 0 6 58 8 51
2008 PM-05 0 11 22 52 11 0 4 65 12 27
2008 PM-06 0 6 44 38 13 0 0 50 6 16

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 9 14 37 25 12 2 0 38 24 43
2017 PM-05 15 15 34 26 11 0 0 37 29 27
2014 PM 9 17 24 26 24 0 0 50 26 54
2014 PM-05 10 14 24 24 28 0 0 52 24 29
2014 PM-06 0 17 17 42 25 0 0 67 17 12
2011 PM 17 19 30 22 11 0 2 34 36 54
2011 PM-05 19 23 26 19 13 0 0 32 42 31
2011 PM-06 6 18 35 29 6 0 6 38 25 17
2008 PM 14 16 39 24 4 0 4 29 31 51
2008 PM-05 19 19 33 26 4 0 0 30 37 27
2008 PM-06 6 13 50 25 6 0 0 31 19 16

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 2 9 19 33 30 2 5 67 12 43
2017 PM-05 4 7 12 33 33 4 7 75 12 27
2014 PM 0 11 24 43 22 0 0 65 11 54
2014 PM-05 0 14 17 48 21 0 0 69 14 29
2014 PM-06 0 0 25 33 42 0 0 75 0 12
2011 PM 11 9 26 31 20 0 2 53 21 54
2011 PM-05 10 10 23 35 23 0 0 58 19 31
2011 PM-06 12 6 41 24 12 0 6 38 19 17
2008 PM 10 18 24 41 6 0 2 48 28 51
2008 PM-05 15 11 26 44 4 0 0 48 26 27
2008 PM-06 0 25 31 38 6 0 0 44 25 16

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 18 23 28 18 12 0 0 30 42 43
2017 PM-05 29 12 26 29 4 0 0 33 41 27
2014 PM 6 22 28 22 20 0 2 43 28 54
2014 PM-05 7 21 28 21 24 0 0 45 28 29
2014 PM-06 0 25 42 17 17 0 0 33 25 12
2011 PM 19 28 26 20 6 0 2 26 47 54
2011 PM-05 16 32 16 29 6 0 0 35 48 31
2011 PM-06 18 29 35 6 6 0 6 13 50 17
2008 PM 14 30 20 26 6 2 2 33 46 50
2008 PM-05 12 27 23 27 8 4 0 36 40 26
2008 PM-06 25 38 0 31 6 0 0 38 63 16

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 7 14 26 21 30 3 0 52 21 43
2017 PM-05 7 18 11 29 29 4 0 62 27 27
2014 PM 0 4 19 39 35 2 2 77 4 54
2014 PM-05 0 0 17 41 34 3 3 81 0 29
2014 PM-06 0 0 17 33 50 0 0 83 0 12
2011 PM 6 13 19 41 20 0 2 62 19 54
2011 PM-05 0 10 19 45 26 0 0 71 10 31
2011 PM-06 6 12 18 47 12 0 6 63 19 17
2008 PM 0 18 34 34 8 4 2 45 19 50
2008 PM-05 0 22 30 41 4 4 0 46 23 27
2008 PM-06 0 0 40 40 20 0 0 60 0 15

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 7 16 32 30 14 0 0 44 23 43
2017 PM-05 11 19 26 29 15 0 0 44 30 27
2014 PM 6 11 39 31 13 0 0 44 17 54
2014 PM-05 7 10 34 31 17 0 0 48 17 29
2014 PM-06 0 0 42 42 17 0 0 58 0 12
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 67 21 0 10 2 0 0 88 12 43
2017 PM-05 70 18 0 12 0 0 0 88 12 27
2014 PM 72 15 4 6 4 0 0 87 9 54
2014 PM-05 83 10 0 7 0 0 0 93 7 29
2014 PM-06 67 8 8 8 8 0 0 75 17 12
2011 PM 77 17 2 4 0 0 0 94 4 53
2011 PM-05 90 3 0 7 0 0 0 93 7 30
2011 PM-06 59 35 6 0 0 0 0 94 0 17
2008 PM 80 8 2 6 4 0 0 88 10 50
2008 PM-05 78 7 4 4 7 0 0 85 11 27
2008 PM-06 81 13 0 6 0 0 0 94 6 16

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 25 17 14 18 12 14 0 49 35 43
2017 PM-05 26 15 15 15 15 15 0 48 35 27
2014 PM 28 35 13 11 9 0 4 65 21 54
2014 PM-05 31 31 17 7 7 0 7 67 15 29
2014 PM-06 42 33 17 8 0 0 0 75 8 12

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 40 37 12 5 7 0 0 77 12 43
2017 PM-05 29 45 11 4 11 0 0 74 15 27
2014 PM 48 26 6 13 6 2 0 75 19 54
2014 PM-05 38 34 0 17 7 3 0 75 25 29
2014 PM-06 75 17 8 0 0 0 0 92 0 12

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 17 51 16 9 5 2 0 69 14 43
2017 PM-05 11 48 22 7 7 4 0 62 15 27
2014 PM 33 43 13 7 4 0 0 76 11 54
2014 PM-05 28 48 10 7 7 0 0 76 14 29
2014 PM-06 50 33 8 8 0 0 0 83 8 12
2011 PM 35 44 4 13 0 4 0 83 13 54
2011 PM-05 39 39 3 16 0 3 0 80 17 31
2011 PM-06 41 41 6 6 0 6 0 88 6 17
2008 PM 28 54 6 12 0 0 0 82 12 50
2008 PM-05 30 48 4 19 0 0 0 78 19 27
2008 PM-06 19 75 6 0 0 0 0 94 0 16

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 14 35 23 9 7 10 2 55 18 43
2017 PM-05 11 29 26 11 11 12 0 46 25 27
2014 PM 41 22 15 9 4 9 0 69 14 54
2014 PM-05 45 17 7 10 7 14 0 72 20 29
2014 PM-06 67 0 25 0 0 8 0 73 0 12
2011 PM 50 24 11 2 0 13 0 85 2 54
2011 PM-05 52 26 6 0 0 16 0 92 0 31
2011 PM-06 53 18 24 0 0 6 0 75 0 17
2008 PM 40 32 14 0 4 10 0 80 4 50
2008 PM-05 33 30 11 0 7 19 0 77 9 27
2008 PM-06 56 31 13 0 0 0 0 88 0 16

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 5 14 14 14 30 22 2 24 58 43
2017 PM-05 4 18 11 11 41 15 0 26 61 27
2014 PM 11 15 19 30 9 15 2 31 47 54
2014 PM-05 10 3 14 38 14 17 3 17 65 29
2014 PM-06 25 33 8 17 0 17 0 70 20 12

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 41 43 5 5 7 0 0 83 12 42
2017 PM-05 41 41 7 0 11 0 0 82 11 27
2014 PM 46 41 6 7 0 0 0 87 7 54
2014 PM-05 52 41 0 7 0 0 0 93 7 29
2014 PM-06 58 25 8 8 0 0 0 83 8 12
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 39 35 16 5 5 0 0 75 9 43
2017 PM-05 33 37 18 4 7 0 0 71 11 27
2014 PM 50 19 7 13 11 0 0 69 24 54
2014 PM-05 48 10 7 14 21 0 0 59 34 29
2014 PM-06 67 33 0 0 0 0 0 100 0 12
2011 PM 57 30 2 7 4 0 0 87 11 54
2011 PM-05 55 32 3 10 0 0 0 87 10 31
2011 PM-06 53 35 0 6 6 0 0 88 12 17
2008 PM 54 28 6 12 0 0 0 82 12 50
2008 PM-05 52 30 4 15 0 0 0 81 15 27
2008 PM-06 50 25 13 13 0 0 0 75 13 16

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 48 35 9 2 5 0 0 84 7 43
2017 PM-05 48 34 7 4 7 0 0 82 11 27
2014 PM 50 26 6 13 6 0 0 76 19 54
2014 PM-05 59 10 7 14 10 0 0 69 24 29
2014 PM-06 58 42 0 0 0 0 0 100 0 12
2011 PM 70 20 0 4 6 0 0 91 9 54
2011 PM-05 74 19 0 6 0 0 0 94 6 31
2011 PM-06 59 29 0 0 12 0 0 88 12 17
2008 PM 60 22 4 10 0 2 2 85 10 50
2008 PM-05 48 26 4 15 0 4 4 80 16 27
2008 PM-06 75 13 6 6 0 0 0 88 6 16

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 44 35 14 2 5 0 0 79 7 43
2017 PM-05 33 41 15 4 7 0 0 74 11 27
2014 PM 48 33 7 7 4 0 0 81 11 54
2014 PM-05 45 31 7 10 7 0 0 76 17 29
2014 PM-06 67 33 0 0 0 0 0 100 0 12
2011 PM 57 31 4 4 4 0 0 89 7 54
2011 PM-05 58 32 6 3 0 0 0 90 3 31
2011 PM-06 47 41 0 6 6 0 0 88 12 17
2008 PM 46 40 4 8 2 0 0 86 10 50
2008 PM-05 41 48 0 7 4 0 0 89 11 27
2008 PM-06 44 38 13 6 0 0 0 81 6 16

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 78 17 2 0 0 0 2 98 0 42
2017 PM-05 85 12 4 0 0 0 0 96 0 27
2014 PM 83 11 0 4 2 0 0 94 6 54
2014 PM-05 93 0 0 3 3 0 0 93 7 29
2014 PM-06 83 17 0 0 0 0 0 100 0 12
2011 PM 89 4 4 2 2 0 0 93 4 54
2011 PM-05 94 3 3 0 0 0 0 97 0 31
2011 PM-06 82 6 6 6 0 0 0 88 6 17
2008 PM 90 4 2 4 0 0 0 94 4 51
2008 PM-05 93 0 0 7 0 0 0 93 7 27
2008 PM-06 88 6 6 0 0 0 0 94 0 16

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 84 9 0 5 2 0 0 93 7 43
2017 PM-05 89 7 0 4 0 0 0 96 4 27
2014 PM 67 22 4 4 4 0 0 89 7 54
2014 PM-05 79 14 3 3 0 0 0 93 3 29
2014 PM-06 67 25 0 0 8 0 0 92 8 12
2011 PM 63 17 7 9 2 2 0 81 11 54
2011 PM-05 68 13 10 6 0 3 0 83 7 31
2011 PM-06 53 29 6 6 6 0 0 82 12 17

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 72 18 5 2 2 0 0 91 5 43
2017 PM-05 74 22 0 0 4 0 0 96 4 27

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 63 23 9 2 2 0 0 86 5 43
2017 PM-05 63 26 7 0 4 0 0 89 4 27

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 51 28 12 2 7 0 0 79 9 43
2017 PM-05 48 29 11 0 11 0 0 78 11 27
2014 PM 57 17 11 6 9 0 0 74 15 54
2014 PM-05 55 14 10 7 14 0 0 69 21 29
2014 PM-06 75 17 0 8 0 0 0 92 8 12
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Senior Management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 23 45 14 5 7 7 0 73 12 43
2017 PM-05 29 34 11 7 11 7 0 68 20 27
2014 PM 44 28 7 9 9 2 0 74 19 54
2014 PM-05 52 24 3 3 14 3 0 79 18 29
2014 PM-06 58 25 8 8 0 0 0 83 8 12
2011 PM 37 44 4 7 4 4 0 85 12 54
2011 PM-05 42 35 6 6 3 6 0 83 10 31
2011 PM-06 24 65 0 12 0 0 0 88 12 17

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 14 40 16 16 14 0 0 54 30 43
2017 PM-05 18 30 18 11 22 0 0 48 33 27
2014 PM 39 28 13 15 6 0 0 67 20 54
2014 PM-05 45 24 14 7 10 0 0 69 17 29
2014 PM-06 50 33 8 8 0 0 0 83 8 12
2011 PM 37 41 7 11 4 0 0 78 15 54
2011 PM-05 42 39 10 6 3 0 0 81 10 31
2011 PM-06 29 47 6 18 0 0 0 76 18 17
2008 PM 34 40 8 14 4 0 0 74 18 50
2008 PM-05 33 37 4 19 7 0 0 70 26 27
2008 PM-06 19 56 13 13 0 0 0 75 13 16

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 2 35 18 32 9 3 0 38 43 43
2017 PM-05 4 30 15 37 15 0 0 34 52 27
2014 PM 26 37 17 13 6 2 0 64 19 54
2014 PM-05 28 41 7 10 10 3 0 71 21 29
2014 PM-06 33 33 25 8 0 0 0 67 8 12
2011 PM 11 57 17 9 4 2 0 69 13 53
2011 PM-05 16 55 16 6 3 3 0 73 10 31
2011 PM-06 0 59 24 18 0 0 0 59 18 17
2008 PM 18 46 16 14 0 6 0 68 15 50
2008 PM-05 11 48 7 22 0 11 0 67 25 27
2008 PM-06 13 50 31 6 0 0 0 63 6 16

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 14 23 28 16 9 10 0 41 28 43
2017 PM-05 15 18 34 7 15 11 0 37 25 27
2014 PM 33 35 9 13 6 4 0 71 19 54
2014 PM-05 38 38 0 14 7 3 0 79 21 29
2014 PM-06 42 33 8 8 0 8 0 82 9 12
2011 PM 32 43 13 6 4 2 0 77 10 53
2011 PM-05 32 48 6 3 6 3 0 83 10 31
2011 PM-06 35 35 24 6 0 0 0 71 6 17
2008 PM 30 40 10 16 0 4 0 73 17 50
2008 PM-05 26 37 15 15 0 7 0 68 16 27
2008 PM-06 25 50 6 19 0 0 0 75 19 16

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 5 29 19 31 14 3 0 34 46 42
2017 PM-05 7 26 18 26 22 0 0 34 48 27
2014 PM 24 44 13 9 7 2 0 70 17 54
2014 PM-05 31 41 7 3 14 3 0 75 18 29
2014 PM-06 33 50 17 0 0 0 0 83 0 12
2011 PM 21 45 11 19 4 0 0 66 23 53
2011 PM-05 26 39 13 19 3 0 0 65 23 31
2011 PM-06 12 59 12 18 0 0 0 71 18 17
2008 PM 20 48 2 24 4 2 0 69 29 50
2008 PM-05 15 48 0 26 7 4 0 65 35 27
2008 PM-06 19 56 0 25 0 0 0 75 25 16
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 18 61 7 7 7 0 0 79 14 43
2017 PM-05 26 48 11 4 11 0 0 74 15 27
2014 PM 46 39 13 0 2 0 0 85 2 54
2014 PM-05 41 34 21 0 3 0 0 76 3 29
2014 PM-06 50 42 8 0 0 0 0 92 0 12
2011 PM 38 40 9 9 4 0 0 77 13 53
2011 PM-05 43 33 10 10 3 0 0 77 13 30
2011 PM-06 29 47 12 6 6 0 0 76 12 17

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 42 44 5 5 5 0 0 86 9 43
2017 PM-05 48 34 4 7 7 0 0 82 15 27
2014 PM 56 37 6 0 2 0 0 93 2 54
2014 PM-05 62 28 7 0 3 0 0 90 3 29
2014 PM-06 50 42 8 0 0 0 0 92 0 12
2011 PM 66 25 4 2 0 4 0 94 2 53
2011 PM-05 67 23 3 0 0 7 0 96 0 30
2011 PM-06 65 24 6 6 0 0 0 88 6 17

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 32 44 16 5 2 0 0 76 7 43
2017 PM-05 37 41 15 4 4 0 0 77 7 27
2014 PM 65 24 6 4 0 2 0 91 4 54
2014 PM-05 66 28 0 3 0 3 0 96 4 29
2014 PM-06 75 17 8 0 0 0 0 92 0 12
2011 PM 49 32 6 11 0 2 0 83 12 53
2011 PM-05 53 23 3 17 0 3 0 79 17 30
2011 PM-06 35 47 12 6 0 0 0 82 6 17
2008 PM 51 27 4 8 6 4 0 82 14 51
2008 PM-05 30 41 0 11 11 7 0 76 24 27
2008 PM-06 63 19 13 6 0 0 0 81 6 16

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 23 32 23 10 5 7 0 60 15 43
2017 PM-05 29 33 15 7 7 7 0 68 16 27
2014 PM 46 35 9 6 2 0 2 83 8 54
2014 PM-05 55 24 10 7 3 0 0 79 10 29
2014 PM-06 33 50 8 8 0 0 0 83 8 12
2011 PM 35 35 20 6 2 2 0 72 8 54
2011 PM-05 35 26 26 10 0 3 0 63 10 31
2011 PM-06 35 41 18 0 6 0 0 76 6 17

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 16 26 21 12 12 12 2 49 27 43
2017 PM-05 18 19 18 11 11 18 4 48 28 27
2014 PM 24 22 15 15 13 9 2 52 31 54
2014 PM-05 28 21 14 10 14 14 0 56 28 29
2014 PM-06 25 33 8 17 8 8 0 64 27 12
2011 PM 33 26 19 7 7 7 0 64 16 54
2011 PM-05 39 32 10 3 6 10 0 79 11 31
2011 PM-06 24 18 29 12 12 6 0 44 25 17

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 62 23 2 12 0 0 0 86 12 43
2017 PM-05 66 18 0 15 0 0 0 85 15 27
2014 PM 76 19 0 6 0 0 0 94 6 54
2014 PM-05 90 10 0 0 0 0 0 100 0 29
2014 PM-06 67 33 0 0 0 0 0 100 0 12

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 74 16 5 2 0 2 0 93 2 43
2017 PM-05 77 15 4 4 0 0 0 92 4 27
2014 PM 70 22 6 0 2 0 0 93 2 54
2014 PM-05 79 10 10 0 0 0 0 90 0 29
2014 PM-06 75 25 0 0 0 0 0 100 0 12
2011 PM 76 24 0 0 0 0 0 100 0 54
2011 PM-05 77 23 0 0 0 0 0 100 0 31
2011 PM-06 71 29 0 0 0 0 0 100 0 17
2008 PM 65 22 0 4 4 0 6 92 8 51
2008 PM-05 63 26 0 0 4 0 7 96 4 27
2008 PM-06 69 13 0 13 6 0 0 81 19 16

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 21 41 17 7 14 0 0 62 21 42
2017 PM-05 26 34 11 7 22 0 0 59 29 27
2014 PM 31 31 17 7 11 2 0 64 19 54
2014 PM-05 31 28 17 7 17 0 0 59 24 29
2014 PM-06 33 42 17 0 0 8 0 82 0 12
2011 PM 33 43 13 9 2 0 0 76 11 54
2011 PM-05 45 35 6 10 3 0 0 81 13 31
2011 PM-06 6 59 29 6 0 0 0 65 6 17
2008 PM 24 33 14 22 6 0 2 58 28 51
2008 PM-05 22 37 11 19 11 0 0 59 30 27
2008 PM-06 25 19 19 38 0 0 0 44 38 16

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 5 28 21 21 21 5 0 34 44 43
2017 PM-05 4 33 18 11 29 4 0 38 42 27
2014 PM 13 19 22 24 20 2 0 32 45 54
2014 PM-05 17 21 7 28 28 0 0 38 55 29
2014 PM-06 0 17 50 25 0 8 0 18 27 12
2011 PM 26 19 20 17 17 2 0 45 34 54
2011 PM-05 29 16 10 16 26 3 0 47 43 31
2011 PM-06 12 18 47 18 6 0 0 29 24 17
2008 PM 10 35 14 16 22 2 2 47 39 51
2008 PM-05 4 37 22 11 22 4 0 42 35 27
2008 PM-06 13 25 6 19 31 0 6 40 53 16

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 16 45 25 9 5 0 0 61 14 43
2017 PM-05 18 41 18 15 7 0 0 59 22 27

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 53 30 2 7 5 3 0 86 12 43
2017 PM-05 41 37 0 11 7 4 0 81 19 27
2014 PM 65 30 4 0 2 0 0 94 2 54
2014 PM-05 66 24 7 0 3 0 0 90 3 29
2014 PM-06 67 33 0 0 0 0 0 100 0 12

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 60 26 2 5 5 2 0 88 9 43
2017 PM-05 63 15 4 7 7 4 0 81 15 27
2014 PM 52 37 7 2 2 0 0 89 4 54
2014 PM-05 59 24 10 3 3 0 0 83 7 29
2014 PM-06 50 42 8 0 0 0 0 92 0 12
2011 PM 60 34 4 2 0 0 0 94 2 53
2011 PM-05 65 32 3 0 0 0 0 97 0 31
2011 PM-06 59 35 0 6 0 0 0 94 6 17

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 65 23 5 2 5 0 0 88 7 43
2017 PM-05 63 26 0 4 7 0 0 89 11 27
2014 PM 63 22 6 6 4 0 0 85 9 54
2014 PM-05 66 14 10 7 3 0 0 79 10 29
2014 PM-06 67 25 0 8 0 0 0 92 8 12
2011 PM 57 32 4 8 0 0 0 89 8 53
2011 PM-05 55 32 3 10 0 0 0 87 10 31
2011 PM-06 59 35 0 6 0 0 0 94 6 17
2008 PM 64 26 6 2 2 0 0 90 4 50
2008 PM-05 56 30 7 4 4 0 0 85 7 27
2008 PM-06 69 25 6 0 0 0 0 94 0 16

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 37 28 23 7 5 0 0 65 12 43
2017 PM-05 41 18 23 11 7 0 0 59 18 27
2014 PM 56 28 9 6 2 0 0 83 7 54
2014 PM-05 55 24 10 7 3 0 0 79 10 29
2014 PM-06 67 33 0 0 0 0 0 100 0 12
2011 PM 56 31 7 6 0 0 0 87 6 54
2011 PM-05 68 19 6 6 0 0 0 87 6 31
2011 PM-06 35 59 6 0 0 0 0 94 0 17

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 35 30 21 7 7 0 0 65 14 43
2017 PM-05 29 30 22 7 11 0 0 59 18 27
2014 PM 56 24 7 11 2 0 0 80 13 54
2014 PM-05 59 14 10 14 3 0 0 72 17 29
2014 PM-06 67 33 0 0 0 0 0 100 0 12
2011 PM 54 31 7 7 0 0 0 85 7 54
2011 PM-05 55 29 6 10 0 0 0 84 10 31
2011 PM-06 53 41 6 0 0 0 0 94 0 17
2008 PM 44 42 8 4 2 0 0 86 6 50
2008 PM-05 30 48 11 7 4 0 0 78 11 27
2008 PM-06 56 38 6 0 0 0 0 94 0 16

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 44 28 12 7 5 5 0 76 12 43
2017 PM-05 44 22 11 7 7 8 0 72 16 27
2014 PM 56 13 15 9 4 4 0 71 13 54
2014 PM-05 59 7 14 10 3 7 0 70 15 29
2014 PM-06 58 17 25 0 0 0 0 75 0 12
2011 PM 54 22 7 9 4 4 0 79 13 54
2011 PM-05 52 26 6 6 3 6 0 83 10 31
2011 PM-06 53 24 12 12 0 0 0 76 12 17
2008 PM 40 36 6 6 2 8 2 84 9 50
2008 PM-05 33 44 4 0 4 15 0 91 4 27
2008 PM-06 44 25 6 19 0 0 6 73 20 16
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 PM 19 41 39 41
2017 PM-05 22 44 34 27
2014 PM 17 54 30 54
2014 PM-05 14 55 31 29
2014 PM-06 25 50 25 12
2011 PM 19 50 31 54
2011 PM-05 13 61 26 31
2011 PM-06 18 35 47 17
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 PM 25 75 43
2017 PM-05 26 74 27
2014 PM 26 74 53
2014 PM-05 28 72 29

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 PM 64 11

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 PM 45 11
2014 PM 86 14

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 PM 0 11

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 PM 0 11
2014 PM 0 14

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 PM 0 11

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 PM 0 11

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 PM 73 11

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 PM 45 11
2014 PM 71 14

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 PM 45 11

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 PM 0 11
2014 PM 0 14

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 PM 0 11

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 PM 73 11
2014 PM 43 14

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 PM 0 11
2014 PM 0 14

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 PM 0 11

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 PM 0 11

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 PM 0 11

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 PM 100 0 11

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 16 18 14 7 12 30 3 52 28 43
2017 PM-05 15 26 7 7 15 30 0 58 32 27
2014 PM 33 15 7 9 7 28 0 67 23 54
2014 PM-05 28 10 7 14 7 34 0 58 32 29
2014 PM-06 50 17 8 0 8 17 0 80 10 12

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 30 42 7 2 12 7 0 78 15 43
2017 PM-05 26 41 4 4 15 11 0 75 21 27
2014 PM 44 37 4 7 7 0 0 81 15 54
2014 PM-05 52 24 3 10 10 0 0 76 21 29
2014 PM-06 42 42 8 8 0 0 0 83 8 12
2011 PM 57 30 6 2 0 6 0 92 2 53
2011 PM-05 63 20 3 3 0 10 0 93 4 30
2011 PM-06 35 53 12 0 0 0 0 88 0 17
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 32 58 2 7 0 0 0 90 7 43
2017 PM-05 33 56 4 7 0 0 0 89 7 27
2014 PM 35 54 4 6 0 2 0 91 6 54
2014 PM-05 31 66 3 0 0 0 0 97 0 29
2014 PM-06 42 50 0 8 0 0 0 92 8 12
2011 PM 33 54 6 6 2 0 0 87 7 54
2011 PM-05 23 65 3 6 3 0 0 87 10 31
2011 PM-06 47 41 6 6 0 0 0 88 6 17
2008 PM 35 55 4 6 0 0 0 90 6 51
2008 PM-05 30 63 0 7 0 0 0 93 7 27
2008 PM-06 44 50 6 0 0 0 0 94 0 16

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 14 21 14 9 9 30 3 52 28 43
2017 PM-05 11 15 11 15 11 37 0 41 41 27
2014 PM 17 24 22 6 7 19 6 54 17 54
2014 PM-05 21 10 14 7 14 24 10 47 32 29
2014 PM-06 8 50 33 0 0 8 0 64 0 12
2011 PM 20 33 17 7 2 20 0 67 12 54
2011 PM-05 29 16 16 6 3 29 0 64 14 31
2011 PM-06 6 53 24 12 0 6 0 63 13 17

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 53 22 16 2 2 5 0 78 5 43
2017 PM-05 52 15 22 4 4 4 0 69 8 27
2014 PM 52 30 9 2 2 6 0 86 4 54
2014 PM-05 55 28 7 3 0 7 0 89 4 29
2014 PM-06 50 25 17 0 0 8 0 82 0 12
2011 PM 54 28 11 0 2 6 0 86 2 54
2011 PM-05 55 26 10 0 0 10 0 89 0 31
2011 PM-06 41 41 12 0 6 0 0 82 6 17
2008 PM 50 34 4 4 0 8 0 91 4 50
2008 PM-05 56 19 4 7 0 15 0 87 9 27
2008 PM-06 31 63 6 0 0 0 0 94 0 16

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 26 39 17 2 7 9 0 71 10 42
2017 PM-05 18 41 22 4 11 4 0 62 15 27
2014 PM 52 26 15 4 2 2 0 79 6 54
2014 PM-05 55 21 14 3 3 3 0 79 7 29
2014 PM-06 58 25 17 0 0 0 0 83 0 12
2011 PM 37 39 11 4 0 9 0 84 4 54
2011 PM-05 42 32 10 3 0 13 0 85 4 31
2011 PM-06 24 53 18 0 0 6 0 81 0 17
2008 PM 38 36 10 4 2 10 0 82 7 50
2008 PM-05 37 33 4 7 4 15 0 83 13 27
2008 PM-06 31 50 19 0 0 0 0 81 0 16
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 23 18 16 0 5 33 5 67 7 43
2017 PM-05 15 29 15 0 7 34 0 67 11 27
2014 PM 39 20 7 7 6 19 2 74 16 54
2014 PM-05 34 10 7 14 3 28 3 65 25 29
2014 PM-06 58 17 8 0 8 8 0 82 9 12

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 52 26 9 2 5 5 0 83 7 42
2017 PM-05 52 19 11 4 7 7 0 76 12 27
2014 PM 56 26 7 9 2 0 0 81 11 54
2014 PM-05 59 17 10 14 0 0 0 76 14 29
2014 PM-06 67 17 8 8 0 0 0 83 8 12
2011 PM 70 24 2 2 0 2 0 96 2 54
2011 PM-05 71 19 3 3 0 3 0 93 3 31
2011 PM-06 59 41 0 0 0 0 0 100 0 17
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 35 25 23 9 7 0 0 60 17 43
2017 PM-05 33 26 23 11 7 0 0 59 18 27

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 12 35 21 14 18 0 0 47 32 43
2017 PM-05 11 33 19 15 22 0 0 44 37 27

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 39 26 14 14 5 2 0 67 19 43
2017 PM-05 41 23 15 11 7 4 0 66 19 27

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 12 21 26 26 16 0 0 32 42 43
2017 PM-05 7 26 22 19 26 0 0 33 45 27

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 61 23 5 2 2 0 7 90 5 43
2017 PM-05 59 26 4 0 4 0 7 92 4 27

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 40 35 14 7 5 0 0 75 12 43
2017 PM-05 44 34 7 7 7 0 0 78 15 27

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 21 35 21 16 5 0 3 57 22 43
2017 PM-05 7 48 18 19 7 0 0 55 26 27

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 14 35 23 18 9 0 0 49 28 43
2017 PM-05 15 33 23 18 11 0 0 48 29 27

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 21 37 19 10 12 0 2 59 22 43
2017 PM-05 22 29 18 15 15 0 0 52 30 27

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 32 23 33 2 5 2 2 58 7 43
2017 PM-05 44 19 26 0 7 4 0 66 8 27

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 65 18 14 0 0 0 2 86 0 43
2017 PM-05 56 26 18 0 0 0 0 82 0 27

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 77 5 9 2 5 0 2 83 7 43
2017 PM-05 78 7 4 4 7 0 0 85 11 27

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 47 37 9 5 2 0 0 84 7 43
2017 PM-05 41 44 4 7 4 0 0 85 11 27

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 69 19 2 2 5 0 2 90 7 42
2017 PM-05 66 19 4 4 8 0 0 85 11 26

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 52 12 5 2 0 0 30 90 3 43
2017 PM-05 48 11 0 4 0 0 37 94 6 27

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 44 28 14 14 0 0 0 72 14 43
2017 PM-05 37 37 15 11 0 0 0 74 11 27

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 86 2 7 2 0 0 2 91 2 43
2017 PM-05 89 0 7 4 0 0 0 89 4 27

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 39 37 16 7 0 0 0 77 7 43
2017 PM-05 37 37 19 7 0 0 0 74 7 27

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 7 30 35 23 5 0 0 37 28 43
2017 PM-05 11 26 34 22 7 0 0 37 29 27

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 12 21 33 30 5 0 0 35 32 43
2017 PM-05 11 18 26 37 7 0 0 44 29 27

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 30 47 12 2 7 3 0 79 9 43
2017 PM-05 29 44 7 4 11 4 0 77 15 27

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 18 40 16 16 9 0 0 58 25 43
2017 PM-05 18 34 18 18 11 0 0 52 29 27
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 PM 58 42 43
2017 PM-05 59 41 27
2014 PM 49 51 53
2014 PM-05 55 45 29
2014 PM-06 42 58 12

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 PM 96 4 24
2017 PM-05 93 7 15
2014 PM 96 4 26
2014 PM-05 100 0 16

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 74 17 0 4 4 0 0 91 9 23
2017 PM-05 64 21 0 7 7 0 0 86 14 14
2014 PM 64 24 4 8 0 0 0 88 8 25
2014 PM-05 69 13 6 13 0 0 0 81 13 16
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 37 33 21 10 0 0 0 37 63 43
2017 PM-05 37 30 22 11 0 0 0 37 63 27

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 PM 15 27
2017 PM-05 18 17

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 PM 26 27
2017 PM-05 12 17

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 PM 26 27
2017 PM-05 29 17

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 PM 56 27
2017 PM-05 58 17

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 PM 7 27
2017 PM-05 12 17

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 PM 26 27
2017 PM-05 30 17

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 PM 4 59 26 4 4 4 27
2017 PM-05 6 58 24 6 6 0 17

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 7 26 11 15 23 0 19 41 46 27
2017 PM-05 6 35 12 12 23 0 12 47 40 17

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 4 4 7 11 19 11 44 16 68 27
2017 PM-05 6 6 12 6 18 6 47 25 51 17
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