2017 Public Service Employee Survey Results for Environment and Climate Change Canada by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	46	5	15	6	74	21	439
2017	Language of service - Both English and French	30	47	7	10	6	78	16	568
2014	Language of service - English only	31	50	5	10	4	81	14	438
2014	Language of service - Both English and French	30	51	6	9	4	81	13	583
2011	Language of service - English only	27	51	3	14	5	78	19	435
2011	Language of service - French only	62	38	0	0	0	100	0	16
2011	Language of service - Both English and French	32	47	6	11	4	79	15	558
2008	Language of service - English only	33	49	3	9	6	83	14	517
2008	Language of service - Both English and French	35	48	5	10	2	83	12	578

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	73	19	4	1	1	1	1	94	2	438
2017	Language of service - Both English and French	54	30	5	6	4	0	0	85	10	567
2014	Language of service - English only	77	15	3	2	1	1	2	94	3	438
2014	Language of service - Both English and French	50	35	6	5	3	1	0	86	8	583
2011	Language of service - English only	76	16	3	2	1	1	1	94	3	435
2011	Language of service - French only	38	49	13	0	0	0	0	87	0	16
2011	Language of service - Both English and French	53	32	6	6	3	0	0	85	9	558
2008	Language of service - English only	74	19	2	2	1	1	1	95	3	517
2008	Language of service - Both English and French	53	31	7	5	3	1	0	84	8	578

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	77	15	3	2	1	2	94	3	439
2017	Language of service - Both English and French	45	23	10	14	8	0	68	22	567
2014	Language of service - English only	78	13	3	2	1	3	94	3	438
2014	Language of service - Both English and French	43	28	9	12	8	0	71	20	583
2011	Language of service - English only	78	14	3	2	1	2	94	3	434
2011	Language of service - French only	45	18	18	5	14	0	63	19	16
2011	Language of service - Both English and French	45	22	9	16	7	0	67	23	557
2008	Language of service - English only	79	12	3	1	1	4	95	2	517
2008	Language of service - Both English and French	42	25	8	16	8	0	67	25	578

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	42	34	6	11	7	76	18	437
2017	Language of service - Both English and French	40	40	6	7	6	80	13	567
2014	Language of service - English only	46	34	5	9	7	80	16	437
2014	Language of service - Both English and French	39	39	7	10	5	78	15	583
2011	Language of service - English only	37	40	6	9	7	78	16	433
2011	Language of service - French only	50	25	12	13	0	75	13	16
2011	Language of service - Both English and French	31	46	10	8	5	77	13	558

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	42	10	13	7	0	70	20	439
2017	Language of service - Both English and French	28	43	13	12	4	0	71	16	568
2014	Language of service - English only	29	43	9	15	5	0	71	20	438
2014	Language of service - Both English and French	27	45	13	11	5	0	72	16	582
2011	Language of service - English only	26	49	8	10	6	1	76	16	434
2011	Language of service - French only	29	46	12	14	0	0	75	14	16
2011	Language of service - Both English and French	20	49	13	13	4	1	69	18	556
2008	Language of service - English only	23	40	14	15	6	1	64	22	517
2008	Language of service - Both English and French	23	40	19	13	5	1	63	18	576

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	52	36	7	4	2	87	6	438
2017	Language of service - Both English and French	45	39	8	5	3	83	8	567
2014	Language of service - English only	49	36	7	6	2	85	8	437
2014	Language of service - Both English and French	38	44	10	6	2	82	8	583
2011	Language of service - English only	49	35	7	6	2	85	9	435
2011	Language of service - French only	30	64	6	0	0	94	0	16
2011	Language of service - Both English and French	42	41	8	6	3	83	9	558
2008	Language of service - English only	46	38	7	6	3	84	9	516
2008	Language of service - Both English and French	41	43	10	4	2	84	6	576

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	55	31	7	6	2	0	86	8	437
2017	Language of service - Both English and French	44	43	6	4	3	0	87	7	566
2014	Language of service - English only	48	40	5	4	2	0	89	6	437
2014	Language of service - Both English and French	43	40	9	5	2	0	84	8	583
2011	Language of service - English only	47	44	4	4	2	0	91	6	434
2011	Language of service - French only	36	45	12	7	0	0	81	7	16
2011	Language of service - Both English and French	41	43	6	7	2	1	85	9	556
2008	Language of service - English only	46	42	4	5	3	0	88	8	517
2008	Language of service - Both English and French	41	46	6	4	2	0	87	6	577

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	46	34	7	8	5	80	13	437
2017	Language of service - Both English and French	45	39	9	5	2	84	7	566
2014	Language of service - English only	50	38	5	5	1	88	7	437
2014	Language of service - Both English and French	46	40	8	4	2	85	6	581

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	42	31	12	9	5	0	0	73	14	438
2017	Language of service - Both English and French	38	35	14	7	5	0	0	73	12	565
2014	Language of service - English only	37	32	9	10	9	1	1	70	20	436
2014	Language of service - Both English and French	34	31	18	10	6	0	1	66	17	582
2011	Language of service - English only	32	44	9	7	7	0	0	76	14	434
2011	Language of service - French only	32	35	33	0	0	0	0	67	0	16
2011	Language of service - Both English and French	28	40	12	11	7	1	1	70	18	557

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	37	21	7	15	15	1	4	62	31	437
2017	Language of service - Both English and French	35	24	9	12	9	1	10	66	24	567
2014	Language of service - English only	34	26	6	14	15	2	4	63	31	437
2014	Language of service - Both English and French	34	25	8	13	9	2	8	67	25	582
2011	Language of service - English only	30	26	10	14	15	1	3	58	31	433
2011	Language of service - French only	30	45	0	12	13	0	0	75	25	16
2011	Language of service - Both English and French	30	26	9	12	15	1	7	61	29	558
2008	Language of service - English only	29	22	9	15	18	2	5	54	36	516
2008	Language of service - Both English and French	30	26	7	15	12	2	9	62	31	576

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	38	40	9	9	4	78	13	439
2017	Language of service - Both English and French	30	49	12	6	4	79	9	567
2014	Language of service - English only	31	47	8	9	4	78	13	438
2014	Language of service - Both English and French	27	48	13	8	4	75	11	583
2011	Language of service - English only	32	47	7	8	5	80	13	434
2011	Language of service - French only	25	43	25	7	0	68	7	16
2011	Language of service - Both English and French	31	45	12	7	4	77	11	557
2008	Language of service - English only	34	42	9	9	6	76	15	514
2008	Language of service - Both English and French	32	47	11	6	4	80	10	576

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	25	37	15	13	11	0	62	24	439
2017	Language of service - Both English and French	26	36	15	12	9	1	63	22	565
2014	Language of service - English only	19	39	14	15	13	1	58	28	438
2014	Language of service - Both English and French	20	40	18	15	8	0	59	23	583
2011	Language of service - English only	17	35	20	15	12	0	52	27	435
2011	Language of service - French only	11	31	31	21	7	0	42	27	16
2011	Language of service - Both English and French	17	36	21	15	10	0	54	26	558

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	35	36	9	15	6	0	0	71	21	439
2017	Language of service - Both English and French	30	44	14	7	5	0	0	75	12	564

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	38	38	10	8	6	0	76	14	439
2017	Language of service - Both English and French	38	42	11	4	3	1	81	7	567
2014	Language of service - English only	37	39	9	8	5	1	77	14	438
2014	Language of service - Both English and French	34	44	12	6	3	1	79	9	583
2011	Language of service - English only	32	45	11	7	4	1	78	11	435
2011	Language of service - French only	31	43	19	7	0	0	74	7	16
2011	Language of service - Both English and French	30	44	14	8	4	0	74	12	558
2008	Language of service - English only	37	38	11	6	7	1	76	13	516
2008	Language of service - Both English and French	31	45	12	8	3	1	77	12	578

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	29	35	14	13	10	0	0	64	22	438
2017	Language of service - Both English and French	26	41	15	11	6	0	0	67	17	565

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	51	37	6	3	2	0	89	5	437
2017	Language of service - Both English and French	46	41	8	3	1	0	88	4	566
2014	Language of service - English only	58	30	6	3	1	0	89	5	437
2014	Language of service - Both English and French	50	38	7	4	1	0	89	5	583
2011	Language of service - English only	57	31	6	2	3	1	89	5	434
2011	Language of service - French only	41	48	12	0	0	0	88	0	16
2011	Language of service - Both English and French	47	37	11	4	1	0	84	5	558

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	26	44	10	12	7	0	70	19	436
2017	Language of service - Both English and French	26	42	16	10	6	0	69	15	566
2014	Language of service - English only	23	42	14	13	8	0	65	21	438
2014	Language of service - Both English and French	18	44	15	15	7	1	63	22	582
2011	Language of service - English only	22	45	13	10	10	0	67	20	434
2011	Language of service - French only	13	49	32	7	0	0	61	7	16
2011	Language of service - Both English and French	20	43	16	14	7	0	64	21	558

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	38	13	13	8	66	21	437
2017	Language of service - Both English and French	30	37	17	9	7	67	16	566
2014	Language of service - English only	30	32	14	13	10	63	23	438
2014	Language of service - Both English and French	25	37	15	15	7	63	22	582

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	29	34	16	14	8	0	63	21	436
2017	Language of service - Both English and French	26	38	19	10	6	0	64	17	566
2014	Language of service - English only	28	39	11	13	9	0	68	22	438
2014	Language of service - Both English and French	22	40	17	13	7	1	63	20	581
2011	Language of service - English only	30	43	11	10	5	1	73	15	432
2011	Language of service - French only	43	24	20	13	0	0	67	13	16
2011	Language of service - Both English and French	24	42	18	13	4	0	66	17	558

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	40	39	10	8	3	79	11	437
2017	Language of service - Both English and French	36	46	10	5	3	82	8	567
2014	Language of service - English only	42	40	9	6	3	82	9	438
2014	Language of service - Both English and French	34	47	12	6	1	81	7	582
2011	Language of service - English only	42	42	9	5	2	84	8	434
2011	Language of service - French only	26	55	6	13	0	81	13	16
2011	Language of service - Both English and French	37	45	9	6	3	83	8	558
2008	Language of service - English only	43	38	9	7	4	81	10	515
2008	Language of service - Both English and French	38	48	8	4	1	86	6	578

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	32	33	20	8	5	1	66	13	439
2017	Language of service - Both English and French	33	37	16	7	6	1	71	13	568
2014	Language of service - English only	29	37	19	10	4	0	66	14	437
2014	Language of service - Both English and French	35	34	18	9	4	1	69	13	582
2011	Language of service - English only	25	38	19	10	6	1	64	16	435
2011	Language of service - French only	32	43	19	0	6	0	75	6	16
2011	Language of service - Both English and French	29	37	19	7	7	1	67	14	558
2008	Language of service - English only	25	29	23	15	8	1	54	23	517
2008	Language of service - Both English and French	22	37	19	12	8	0	60	21	578

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	11	23	37	19	8	1	1	27	35	436
2017	Language of service - Both English and French	9	26	36	16	10	1	3	27	36	560
2014	Language of service - English only	12	25	35	20	6	2	1	27	37	437
2014	Language of service - Both English and French	12	30	35	18	4	1	1	22	42	582
2011	Language of service - English only	17	28	32	16	4	2	2	20	46	435
2011	Language of service - French only	7	51	26	6	10	0	0	16	58	16
2011	Language of service - Both English and French	13	36	31	14	3	1	2	18	50	555
2008	Language of service - English only	15	29	37	13	4	0	2	17	45	514
2008	Language of service - Both English and French	16	35	34	12	2	1	1	14	52	574

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	14	20	29	22	13	2	2	36	34	436
2017	Language of service - Both English and French	12	19	30	22	12	3	4	36	33	562
2014	Language of service - English only	15	20	31	20	10	3	1	31	36	438
2014	Language of service - Both English and French	10	28	30	20	9	2	2	30	39	582
2011	Language of service - English only	22	23	27	18	6	2	2	25	47	434
2011	Language of service - French only	27	45	18	11	0	0	0	11	71	16
2011	Language of service - Both English and French	21	29	28	14	4	2	3	19	52	555
2008	Language of service - English only	25	25	28	14	6	1	2	20	52	517
2008	Language of service - Both English and French	25	31	23	13	4	2	2	18	58	576

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	27	25	10	7	0	3	17	57	436
2017	Language of service - Both English and French	25	30	24	10	4	1	5	15	59	563
2014	Language of service - English only	35	25	23	11	5	2	1	16	61	438
2014	Language of service - Both English and French	36	28	21	9	4	1	1	14	65	580
2011	Language of service - English only	31	27	25	8	3	2	3	12	61	432
2011	Language of service - French only	32	44	13	10	0	0	0	10	77	16
2011	Language of service - Both English and French	31	31	22	8	3	2	3	12	65	557
2008	Language of service - English only	37	25	21	9	4	1	4	13	65	515
2008	Language of service - Both English and French	38	27	19	8	4	2	2	13	68	577

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	7	10	32	33	15	0	2	50	18	432
2017	Language of service - Both English and French	9	19	35	22	11	1	3	34	29	559
2014	Language of service - English only	6	16	34	29	12	2	1	42	23	437
2014	Language of service - Both English and French	8	23	32	27	8	0	1	36	32	579
2011	Language of service - English only	7	19	33	29	8	1	3	39	27	433
2011	Language of service - French only	39	25	26	11	0	0	0	11	64	16
2011	Language of service - Both English and French	16	23	31	19	6	1	4	26	41	555
2008	Language of service - English only	9	18	33	24	10	1	4	36	28	516
2008	Language of service - Both English and French	19	26	28	19	6	1	2	26	46	577

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	26	23	25	15	8	1	2	24	51	434
2017	Language of service - Both English and French	23	27	27	10	9	0	4	20	52	564
2014	Language of service - English only	27	25	24	14	7	2	1	21	54	437
2014	Language of service - Both English and French	26	28	26	11	5	2	2	17	56	581
2011	Language of service - English only	31	29	23	9	5	1	3	15	62	434
2011	Language of service - French only	13	44	38	5	0	0	0	5	57	16
2011	Language of service - Both English and French	28	27	28	10	4	1	2	14	57	555
2008	Language of service - English only	28	23	27	13	6	1	3	20	53	514
2008	Language of service - Both English and French	23	30	27	12	4	1	2	17	55	577

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	12	18	26	22	18	1	3	42	31	435
2017	Language of service - Both English and French	14	19	28	21	12	2	4	35	35	562
2014	Language of service - English only	11	14	26	29	15	4	2	46	26	435
2014	Language of service - Both English and French	10	18	31	24	11	2	3	37	30	581
2011	Language of service - English only	12	17	26	23	14	3	5	40	32	435
2011	Language of service - French only	7	31	27	35	0	0	0	35	38	16
2011	Language of service - Both English and French	11	22	27	22	11	2	4	36	36	555
2008	Language of service - English only	17	20	25	20	11	3	4	33	40	517
2008	Language of service - Both English and French	21	25	26	15	7	3	4	23	49	576

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	26	23	11	8	2	3	20	56	438
2017	Language of service - Both English and French	20	26	31	12	6	2	3	19	48	562
2014	Language of service - English only	27	24	27	12	5	4	2	18	54	437
2014	Language of service - Both English and French	20	25	32	13	6	2	1	20	47	583

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	82	8	5	1	1	0	3	93	2	438
2017	Language of service - Both English and French	56	24	7	8	4	0	1	81	12	568
2014	Language of service - English only	82	8	2	2	0	0	6	95	3	438
2014	Language of service - Both English and French	57	23	6	9	3	0	1	81	12	582
2011	Language of service - English only	75	10	5	2	1	1	6	91	3	434
2011	Language of service - French only	69	13	6	7	0	0	6	87	7	16
2011	Language of service - Both English and French	54	24	7	10	4	0	1	79	14	558
2008	Language of service - English only	77	7	2	1	1	1	11	95	2	517
2008	Language of service - Both English and French	52	22	5	10	9	0	2	76	19	578

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	29	30	16	10	8	4	3	63	20	438
2017	Language of service - Both English and French	25	34	13	12	6	5	4	65	20	568
2014	Language of service - English only	32	32	12	8	9	4	2	68	19	437
2014	Language of service - Both English and French	24	35	18	9	6	6	2	64	16	583

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	42	29	9	11	7	0	72	19	438
2017	Language of service - Both English and French	44	34	10	8	4	0	78	11	568
2014	Language of service - English only	43	30	8	11	8	1	73	19	438
2014	Language of service - Both English and French	41	36	10	8	4	1	78	12	583

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	34	37	11	11	6	1	1	72	17	437
2017	Language of service - Both English and French	36	37	12	9	4	2	0	75	13	567
2014	Language of service - English only	33	43	7	11	4	2	0	78	15	437
2014	Language of service - Both English and French	32	48	8	7	3	1	0	81	11	583
2011	Language of service - English only	28	41	10	11	8	1	1	71	19	434
2011	Language of service - French only	35	45	7	0	13	0	0	80	13	16
2011	Language of service - Both English and French	30	43	12	8	5	1	1	75	13	558
2008	Language of service - English only	28	38	11	12	8	2	2	68	20	515
2008	Language of service - Both English and French	27	45	12	8	4	2	1	75	13	578

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	31	13	11	8	8	0	64	21	437
2017	Language of service - Both English and French	27	35	11	10	9	7	1	67	21	568
2014	Language of service - English only	28	34	11	11	9	7	0	67	22	438
2014	Language of service - Both English and French	28	32	16	10	6	7	1	65	18	583
2011	Language of service - English only	25	32	14	13	12	4	2	59	26	434
2011	Language of service - French only	35	17	21	7	20	0	0	53	27	16
2011	Language of service - Both English and French	25	34	14	12	7	7	1	64	20	558
2008	Language of service - English only	28	28	13	15	9	6	1	60	26	515
2008	Language of service - Both English and French	27	37	13	9	7	6	1	69	17	578

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	13	23	17	18	12	15	3	43	36	438
2017	Language of service - Both English and French	9	25	20	16	10	16	4	42	32	567
2014	Language of service - English only	12	20	17	19	17	12	2	38	42	438
2014	Language of service - Both English and French	8	26	20	17	10	16	3	42	33	583

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	45	35	8	8	3	81	11	438
2017	Language of service - Both English and French	45	40	9	5	2	84	7	567
2014	Language of service - English only	46	36	8	6	3	83	9	437
2014	Language of service - Both English and French	45	42	7	3	2	87	5	582

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	39	35	9	11	6	1	0	74	17	437
2017	Language of service - Both English and French	35	39	12	9	4	1	0	75	13	568
2014	Language of service - English only	35	38	10	9	7	1	0	74	16	438
2014	Language of service - Both English and French	30	41	12	10	5	1	1	72	16	583
2011	Language of service - English only	27	39	15	10	8	1	0	67	19	433
2011	Language of service - French only	24	37	26	7	7	0	0	61	14	16
2011	Language of service - Both English and French	30	38	15	10	6	0	0	68	16	555
2008	Language of service - English only	25	37	11	12	13	0	1	63	26	517
2008	Language of service - Both English and French	27	36	12	13	11	1	0	63	24	577

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	44	33	10	8	4	1	1	78	12	437
2017	Language of service - Both English and French	40	37	11	7	4	2	0	78	11	568
2014	Language of service - English only	42	32	10	7	6	2	1	76	13	438
2014	Language of service - Both English and French	40	35	11	8	4	2	1	77	12	582
2011	Language of service - English only	36	34	11	11	6	2	0	72	17	433
2011	Language of service - French only	42	38	13	0	7	0	0	80	7	16
2011	Language of service - Both English and French	33	37	15	7	4	2	1	73	11	557
2008	Language of service - English only	34	33	11	11	8	2	1	69	19	516
2008	Language of service - Both English and French	33	33	15	9	8	3	0	68	17	576

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	39	35	7	13	5	1	0	74	19	437
2017	Language of service - Both English and French	43	34	11	6	4	1	0	78	11	567
2014	Language of service - English only	36	36	11	11	6	0	0	72	17	438
2014	Language of service - Both English and French	34	36	14	9	5	1	0	71	14	583
2011	Language of service - English only	33	35	10	12	9	1	0	69	21	433
2011	Language of service - French only	32	43	13	6	7	0	0	74	13	16
2011	Language of service - Both English and French	30	42	13	9	5	1	0	73	14	557
2008	Language of service - English only	32	32	12	11	12	1	1	65	23	516
2008	Language of service - Both English and French	31	39	10	10	9	0	0	70	19	577

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	85	8	3	1	1	0	3	96	1	438
2017	Language of service - Both English and French	74	16	4	2	2	0	1	91	5	566
2014	Language of service - English only	83	7	3	1	1	0	6	95	2	437
2014	Language of service - Both English and French	71	18	4	3	2	1	1	90	5	583
2011	Language of service - English only	78	10	3	1	1	0	7	94	3	434
2011	Language of service - French only	78	11	6	0	0	0	6	94	0	16
2011	Language of service - Both English and French	69	19	3	4	4	0	1	89	7	557
2008	Language of service - English only	83	4	2	0	1	0	10	97	1	516
2008	Language of service - Both English and French	71	14	4	4	5	0	2	87	9	578

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	55	25	5	5	4	2	5	86	9	437
2017	Language of service - Both English and French	46	27	8	7	5	2	4	79	13	568
2014	Language of service - English only	53	21	7	5	6	2	5	80	12	438
2014	Language of service - Both English and French	41	29	9	5	5	3	8	78	12	583
2011	Language of service - English only	44	31	8	5	6	2	4	80	12	433
2011	Language of service - French only	29	40	0	12	13	0	6	74	26	16
2011	Language of service - Both English and French	36	33	11	10	6	1	3	71	17	557

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	53	30	6	6	5	0	0	83	11	437
2017	Language of service - Both English and French	54	28	8	4	5	0	0	83	9	568

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	55	25	9	4	5	1	0	81	10	437
2017	Language of service - Both English and French	53	29	10	3	4	1	0	83	7	567

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	49	28	9	9	5	77	14	438
2017	Language of service - Both English and French	49	30	10	7	4	79	11	565
2014	Language of service - English only	44	31	9	10	6	75	16	438
2014	Language of service - Both English and French	39	35	13	8	4	74	13	583

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	19	32	23	8	6	4	8	57	16	113
2017	Language of service - Both English and French	11	34	23	15	9	5	4	49	26	158
2014	Language of service - English only	18	30	15	14	10	2	12	56	27	112
2014	Language of service - Both English and French	15	35	21	13	6	3	8	56	21	145

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	30	30	15	10	8	7	0	64	19	437
2017	Language of service - Both English and French	22	35	16	10	7	9	0	63	19	567
2014	Language of service - English only	28	31	16	9	8	9	0	64	19	437
2014	Language of service - Both English and French	20	34	19	9	6	11	0	61	17	582
2011	Language of service - English only	18	31	18	11	12	10	1	55	25	434
2011	Language of service - French only	7	61	6	19	7	0	0	68	26	16
2011	Language of service - Both English and French	16	30	22	13	10	9	1	50	26	558

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	20	32	15	19	13	2	52	32	438
2017	Language of service - Both English and French	18	34	22	12	12	3	53	24	568
2014	Language of service - English only	17	33	17	16	15	2	51	31	436
2014	Language of service - Both English and French	16	30	23	16	11	3	48	28	583
2011	Language of service - English only	14	26	16	20	22	2	40	43	434
2011	Language of service - French only	18	14	18	37	13	0	32	50	16
2011	Language of service - Both English and French	11	24	25	20	17	3	36	38	558
2008	Language of service - English only	11	26	17	19	23	4	38	44	516
2008	Language of service - Both English and French	13	27	22	18	17	3	42	35	578

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	14	25	18	21	19	3	0	40	42	436
2017	Language of service - Both English and French	11	30	23	16	14	6	0	44	32	566
2014	Language of service - English only	11	25	20	22	18	4	0	38	42	437
2014	Language of service - Both English and French	9	24	26	18	15	7	0	35	36	583
2011	Language of service - English only	7	23	17	29	21	4	0	31	51	433
2011	Language of service - French only	7	18	11	51	13	0	0	25	64	16
2011	Language of service - Both English and French	5	25	25	23	16	6	0	31	42	558
2008	Language of service - English only	5	22	13	25	30	4	0	29	58	513
2008	Language of service - Both English and French	6	20	26	25	18	5	1	28	45	578

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	15	27	16	17	21	4	43	40	438
2017	Language of service - Both English and French	15	26	22	16	14	7	44	32	567
2014	Language of service - English only	13	29	14	20	19	5	44	42	437
2014	Language of service - Both English and French	10	24	25	16	16	8	37	35	583
2011	Language of service - English only	7	26	21	17	22	8	35	42	434
2011	Language of service - French only	11	19	6	39	13	12	34	59	16
2011	Language of service - Both English and French	8	24	23	21	17	8	34	41	558
2008	Language of service - English only	8	20	18	20	21	12	32	47	515
2008	Language of service - Both English and French	8	21	22	20	18	9	33	43	578

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	14	26	18	23	17	2	41	41	437
2017	Language of service - Both English and French	14	33	20	15	13	4	50	29	566
2014	Language of service - English only	11	29	20	22	16	2	41	39	436
2014	Language of service - Both English and French	11	33	21	19	13	3	45	34	583
2011	Language of service - English only	7	29	17	25	20	3	37	46	431
2011	Language of service - French only	11	32	13	37	7	0	43	44	16
2011	Language of service - Both English and French	7	31	21	23	15	2	39	39	558
2008	Language of service - English only	9	28	17	22	19	4	39	43	516
2008	Language of service - Both English and French	10	31	23	19	14	2	42	34	578

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	20	38	17	16	7	1	58	24	435
2017	Language of service - Both English and French	17	45	20	11	5	1	64	16	567
2014	Language of service - English only	15	42	19	14	8	2	59	22	437
2014	Language of service - Both English and French	15	42	19	14	8	2	58	22	582
2011	Language of service - English only	10	43	17	17	12	1	53	30	435
2011	Language of service - French only	14	49	13	24	0	0	63	24	16
2011	Language of service - Both English and French	11	34	24	18	11	2	46	29	557

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	41	40	10	5	3	1	82	8	436
2017	Language of service - Both English and French	35	44	14	3	2	2	81	5	567
2014	Language of service - English only	45	40	8	4	1	2	87	5	437
2014	Language of service - Both English and French	33	47	10	4	2	3	83	7	582
2011	Language of service - English only	35	44	10	6	4	2	81	9	434
2011	Language of service - French only	12	75	0	13	0	0	87	13	16
2011	Language of service - Both English and French	26	46	15	7	3	3	74	10	557

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	32	37	12	11	5	3	1	71	16	434
2017	Language of service - Both English and French	30	40	14	8	4	3	1	73	13	567
2014	Language of service - English only	38	40	9	6	3	2	1	81	9	438
2014	Language of service - Both English and French	34	43	12	6	2	2	0	79	8	582
2011	Language of service - English only	28	43	12	9	4	3	2	75	13	434
2011	Language of service - French only	19	36	20	19	6	0	0	55	25	16
2011	Language of service - Both English and French	26	44	12	10	4	3	1	73	14	557
2008	Language of service - English only	26	37	15	10	9	2	1	65	19	517
2008	Language of service - Both English and French	25	37	16	13	7	2	1	64	20	576

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	22	32	25	11	8	2	1	56	19	434
2017	Language of service - Both English and French	16	37	22	14	4	5	2	57	20	567
2014	Language of service - English only	22	41	19	10	4	4	0	66	15	438
2014	Language of service - Both English and French	20	34	23	12	5	6	1	58	18	583
2011	Language of service - English only	14	39	24	12	5	4	2	56	18	434
2011	Language of service - French only	0	31	43	14	6	0	7	33	21	16
2011	Language of service - Both English and French	11	34	26	14	8	6	2	49	23	558

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	25	30	13	13	13	6	0	58	28	436
2017	Language of service - Both English and French	16	28	18	13	13	10	3	50	30	567
2014	Language of service - English only	21	26	16	17	12	8	0	51	32	438
2014	Language of service - Both English and French	14	25	19	16	13	11	2	45	33	583
2011	Language of service - English only	14	28	16	17	14	9	2	47	35	434
2011	Language of service - French only	5	33	26	7	7	23	0	49	18	16
2011	Language of service - Both English and French	9	23	19	17	15	13	3	39	39	558

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	70	16	6	1	0	1	5	91	2	438
2017	Language of service - Both English and French	44	28	9	11	4	1	3	75	16	568
2014	Language of service - English only	73	14	3	1	1	1	8	95	2	438
2014	Language of service - Both English and French	41	29	12	10	4	1	2	72	15	582

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	74	14	6	1	0	2	2	92	1	435
2017	Language of service - Both English and French	53	31	5	5	3	1	1	87	8	566
2014	Language of service - English only	75	14	4	0	1	2	5	95	1	438
2014	Language of service - Both English and French	49	33	7	6	2	2	1	86	8	581
2011	Language of service - English only	71	16	4	2	1	2	5	93	3	431
2011	Language of service - French only	55	38	7	0	0	0	0	93	0	16
2011	Language of service - Both English and French	55	27	10	4	1	2	1	85	5	556
2008	Language of service - English only	71	14	7	1	1	2	4	91	2	515
2008	Language of service - Both English and French	49	25	12	6	4	2	2	78	10	577

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	20	36	12	18	13	1	0	57	31	438
2017	Language of service - Both English and French	21	39	18	13	6	2	0	62	20	567
2014	Language of service - English only	22	32	16	16	12	2	0	55	29	438
2014	Language of service - Both English and French	19	39	19	13	7	2	1	60	20	582
2011	Language of service - English only	17	38	14	16	13	1	0	56	30	434
2011	Language of service - French only	18	49	20	7	7	0	0	67	14	16
2011	Language of service - Both English and French	14	39	21	14	10	1	1	54	25	556
2008	Language of service - English only	16	31	18	16	17	1	1	48	34	517
2008	Language of service - Both English and French	14	35	23	16	10	2	1	50	26	578

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	18	26	16	17	20	2	0	45	38	437
2017	Language of service - Both English and French	16	32	17	15	15	3	3	51	31	565
2014	Language of service - English only	16	29	15	17	21	1	1	47	38	438
2014	Language of service - Both English and French	15	29	19	17	16	3	1	46	34	582
2011	Language of service - English only	17	24	15	19	23	1	1	42	43	434
2011	Language of service - French only	11	25	26	31	7	0	0	36	38	16
2011	Language of service - Both English and French	12	24	19	20	20	2	2	38	42	556
2008	Language of service - English only	15	31	12	17	23	1	2	47	41	516
2008	Language of service - Both English and French	15	34	15	18	15	1	2	51	34	575

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	19	39	22	12	6	2	0	59	19	438
2017	Language of service - Both English and French	15	40	22	13	5	4	0	57	19	565

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	32	36	16	4	3	7	1	74	8	437
2017	Language of service - Both English and French	29	40	16	5	3	7	1	74	9	568
2014	Language of service - English only	42	33	14	3	2	5	1	80	6	438
2014	Language of service - Both English and French	35	38	15	3	2	7	1	79	5	583

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	34	41	13	6	3	3	0	78	9	437
2017	Language of service - Both English and French	31	47	12	4	2	3	0	81	7	567
2014	Language of service - English only	38	38	13	5	3	2	0	78	8	437
2014	Language of service - Both English and French	34	43	13	5	2	2	0	79	7	582
2011	Language of service - English only	22	44	16	7	6	4	1	69	14	433
2011	Language of service - French only	18	50	20	7	6	0	0	68	13	16
2011	Language of service - Both English and French	21	44	17	10	4	5	1	68	14	558

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	42	37	10	7	4	0	79	11	437
2017	Language of service - Both English and French	39	46	8	4	2	1	85	7	567
2014	Language of service - English only	44	37	8	7	3	0	82	10	437
2014	Language of service - Both English and French	40	40	12	5	3	0	80	8	582
2011	Language of service - English only	29	44	12	9	6	1	73	15	433
2011	Language of service - French only	32	37	19	12	0	0	69	12	16
2011	Language of service - Both English and French	28	42	17	9	4	1	70	12	558
2008	Language of service - English only	29	35	15	12	9	0	64	21	517
2008	Language of service - Both English and French	23	45	17	9	5	0	69	14	577

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	32	36	15	11	6	0	68	17	438
2017	Language of service - Both English and French	30	36	21	7	5	1	67	12	567
2014	Language of service - English only	28	37	15	11	7	1	66	19	437
2014	Language of service - Both English and French	25	38	21	10	5	1	64	15	583
2011	Language of service - English only	23	34	17	14	10	1	59	24	432
2011	Language of service - French only	18	26	38	11	7	0	44	18	16
2011	Language of service - Both English and French	17	32	24	16	10	1	49	27	558

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	37	14	13	8	0	66	20	438
2017	Language of service - Both English and French	29	39	19	8	5	1	68	13	568
2014	Language of service - English only	26	40	12	15	7	0	66	22	437
2014	Language of service - Both English and French	22	41	19	13	5	0	63	18	583
2011	Language of service - English only	21	35	17	17	10	0	56	27	433
2011	Language of service - French only	18	27	25	18	13	0	45	30	16
2011	Language of service - Both English and French	16	34	22	17	11	0	50	28	558
2008	Language of service - English only	19	37	14	18	13	0	55	30	516
2008	Language of service - Both English and French	18	38	19	17	8	0	56	25	578

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	30	29	17	11	8	4	0	63	19	438
2017	Language of service - Both English and French	30	28	21	9	5	5	2	62	15	565
2014	Language of service - English only	30	31	16	11	7	4	1	64	19	437
2014	Language of service - Both English and French	28	30	20	11	6	5	1	60	18	583
2011	Language of service - English only	28	30	17	11	8	5	1	62	20	431
2011	Language of service - French only	11	12	46	0	13	11	6	28	16	16
2011	Language of service - Both English and French	24	25	20	14	10	5	2	53	26	558
2008	Language of service - English only	25	32	15	14	9	5	1	60	25	517
2008	Language of service - Both English and French	22	34	18	13	8	5	1	59	22	575

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Language of service - English only	24	41	36	438
2017	Language of service - Both English and French	28	41	30	568
2014	Language of service - English only	19	49	32	438
2014	Language of service - Both English and French	25	44	31	583
2011	Language of service - English only	20	47	33	434
2011	Language of service - French only	32	23	45	16
2011	Language of service - Both English and French	26	46	28	556

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Language of service - English only	21	19	31	5	19	6	105
2017	Language of service - Both English and French	13	33	27	8	14	5	162
2014	Language of service - English only	14	32	28	20	9999	7	86
2014	Language of service - Both English and French	13	38	28	7	9999	15	151
2011	Language of service - English only	27	19	27	16	9999	11	84
2011	Language of service - Both English and French	17	26	38	11	9999	7	146

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	13	87	438
2017	Language of service - Both English and French	15	85	568
2014	Language of service - English only	14	86	438
2014	Language of service - Both English and French	15	85	582

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	47	58
2017	Language of service - Both English and French	38	84
2014	Language of service - English only	50	62
2014	Language of service - Both English and French	34	86

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	63	58
2017	Language of service - Both English and French	65	84
2014	Language of service - English only	66	62
2014	Language of service - Both English and French	73	86

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	11	58
2017	Language of service - Both English and French	8	84
2014	Language of service - English only	12	62
2014	Language of service - Both English and French	6	86

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Language of service - English only	58
2017	Language of service - Both English and French	84
2014	Language of service - English only	62
2014	Language of service - Both English and French	86

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	10	58
2017	Language of service - Both English and French	9	84
2014	Language of service - English only	0	62

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	7	84
2014	Language of service - English only	11	62

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	0	84

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	41	58
2017	Language of service - Both English and French	36	84
2014	Language of service - English only	45	62
2014	Language of service - Both English and French	35	87

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	60	58
2017	Language of service - Both English and French	24	84
2014	Language of service - English only	45	62
2014	Language of service - Both English and French	35	87

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	54	58
2017	Language of service - Both English and French	36	84
2014	Language of service - English only	41	62
2014	Language of service - Both English and French	35	87

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	50	58
2017	Language of service - Both English and French	30	84
2014	Language of service - English only	44	62
2014	Language of service - Both English and French	37	87

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	31	58
2017	Language of service - Both English and French	29	84
2014	Language of service - English only	34	62
2014	Language of service - Both English and French	26	87

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	51	58
2017	Language of service - Both English and French	57	84
2014	Language of service - English only	55	62
2014	Language of service - Both English and French	52	87

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	37	58
2017	Language of service - Both English and French	34	84
2014	Language of service - English only	41	62
2014	Language of service - Both English and French	28	87

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	58

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	8	58
2014	Language of service - Both English and French	6	87

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	14	58
2017	Language of service - Both English and French	6	84
2014	Language of service - English only	13	62
2014	Language of service - Both English and French	10	87

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	59	58
2017	Language of service - Both English and French	42	84
2014	Language of service - English only	37	62
2014	Language of service - Both English and French	40	87

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	29	58
2017	Language of service - Both English and French	14	84
2014	Language of service - English only	33	62
2014	Language of service - Both English and French	28	87

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	15	58
2017	Language of service - Both English and French	13	84
2014	Language of service - English only	17	62
2014	Language of service - Both English and French	14	87

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	66	58
2017	Language of service - Both English and French	55	84
2014	Language of service - English only	55	62
2014	Language of service - Both English and French	42	87

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	33	58
2017	Language of service - Both English and French	27	84
2014	Language of service - English only	34	62
2014	Language of service - Both English and French	25	87

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	9	84
2014	Language of service - English only	10	62
2014	Language of service - Both English and French	10	87

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	34	58
2017	Language of service - Both English and French	19	84
2014	Language of service - English only	23	62
2014	Language of service - Both English and French	24	87

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	13	58
2017	Language of service - Both English and French	16	84
2014	Language of service - English only	10	62
2014	Language of service - Both English and French	10	87

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	6	84
2014	Language of service - English only	11	62

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	12	58
2017	Language of service - Both English and French	11	84
2014	Language of service - Both English and French	11	87

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	12	84
2014	Language of service - English only	9	62
2014	Language of service - Both English and French	7	87

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	24	58
2017	Language of service - Both English and French	30	84
2014	Language of service - English only	27	62
2014	Language of service - Both English and French	32	87

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	13	79
2014	Language of service - English only	12	56
2014	Language of service - Both English and French	11	86

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	22	53
2017	Language of service - Both English and French	22	79
2014	Language of service - English only	22	56
2014	Language of service - Both English and French	23	86

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	10	53
2017	Language of service - Both English and French	11	79
2014	Language of service - English only	9	56
2014	Language of service - Both English and French	7	86

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	10	79
2014	Language of service - Both English and French	9	86

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	13	53
2017	Language of service - Both English and French	11	79
2014	Language of service - English only	11	56
2014	Language of service - Both English and French	9	86

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	15	53
2017	Language of service - Both English and French	12	79
2014	Language of service - Both English and French	12	86

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	10	79
2014	Language of service - English only	10	56
2014	Language of service - Both English and French	11	86

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	15	53
2017	Language of service - Both English and French	15	79
2014	Language of service - Both English and French	6	86

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	11	53
2017	Language of service - Both English and French	12	79
2014	Language of service - Both English and French	6	86

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	24	53
2017	Language of service - Both English and French	21	79
2014	Language of service - English only	33	56
2014	Language of service - Both English and French	21	86

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	11	53
2017	Language of service - Both English and French	9	79
2014	Language of service - Both English and French	7	86

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	53	53
2017	Language of service - Both English and French	35	79
2014	Language of service - English only	38	56
2014	Language of service - Both English and French	47	86

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Language of service - Both English and French	79
2014	Language of service - English only	56
2014	Language of service - Both English and French	86

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	56	53
2017	Language of service - Both English and French	47	79
2014	Language of service - English only	61	56
2014	Language of service - Both English and French	47	86

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	9	53
2017	Language of service - Both English and French	0	79

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	19	53
2017	Language of service - Both English and French	14	79
2014	Language of service - English only	10	56
2014	Language of service - Both English and French	12	86

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	97	3	58
2017	Language of service - Both English and French	93	7	84

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	16	20	18	6	7	25	8	54	19	437
2017	Language of service - Both English and French	14	19	19	6	6	27	9	52	18	566
2014	Language of service - English only	14	20	19	7	5	29	7	52	19	437
2014	Language of service - Both English and French	9	19	19	5	4	34	10	50	16	583

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	29	32	18	5	4	10	1	69	11	438
2017	Language of service - Both English and French	24	36	19	5	5	10	2	68	11	566
2014	Language of service - English only	24	32	20	7	4	11	1	64	13	437
2014	Language of service - Both English and French	19	36	20	6	3	15	2	66	11	581
2011	Language of service - English only	26	41	16	7	5	5	0	70	12	433
2011	Language of service - French only	13	46	27	0	0	6	7	69	0	16
2011	Language of service - Both English and French	23	40	19	6	4	8	1	68	11	556

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	31	54	7	4	1	1	2	87	5	437
2017	Language of service - Both English and French	23	50	13	6	2	2	5	78	9	566
2014	Language of service - English only	21	64	5	6	2	1	1	87	9	438
2014	Language of service - Both English and French	20	57	11	6	2	1	4	81	8	582
2011	Language of service - English only	23	58	8	8	2	1	1	81	10	434
2011	Language of service - French only	17	60	17	6	0	0	0	77	6	16
2011	Language of service - Both English and French	20	51	14	9	2	0	3	74	12	556
2008	Language of service - English only	25	52	9	7	4	1	2	80	11	518
2008	Language of service - Both English and French	22	51	14	7	3	0	3	76	10	577

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	12	29	21	9	7	16	5	52	21	438
2017	Language of service - Both English and French	9	27	23	10	5	19	7	49	20	568
2014	Language of service - English only	7	32	23	14	6	16	3	47	25	437
2014	Language of service - Both English and French	7	24	24	10	5	22	8	44	22	581
2011	Language of service - English only	6	30	26	15	7	12	4	44	26	433
2011	Language of service - French only	10	21	20	20	0	23	6	44	28	16
2011	Language of service - Both English and French	6	25	24	12	5	21	7	43	23	557

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	46	33	8	4	3	5	2	84	7	438
2017	Language of service - Both English and French	38	35	10	3	1	7	5	83	5	566
2014	Language of service - English only	39	35	10	5	3	7	1	81	9	438
2014	Language of service - Both English and French	32	41	11	4	2	7	4	81	7	583
2011	Language of service - English only	33	39	11	5	3	9	1	79	9	433
2011	Language of service - French only	30	37	20	7	0	6	0	72	7	16
2011	Language of service - Both English and French	30	43	10	6	2	5	4	81	8	557
2008	Language of service - English only	29	36	13	6	4	10	2	74	11	518
2008	Language of service - Both English and French	30	40	12	5	2	9	3	78	8	577

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	31	36	14	7	4	7	1	73	12	437
2017	Language of service - Both English and French	25	36	15	4	4	10	5	72	10	567
2014	Language of service - English only	26	35	14	8	5	11	1	69	15	438
2014	Language of service - Both English and French	22	40	14	6	4	10	4	72	12	583
2011	Language of service - English only	21	38	15	7	6	12	1	67	16	431
2011	Language of service - French only	30	30	33	0	0	6	0	65	0	16
2011	Language of service - Both English and French	22	40	13	7	5	10	3	71	14	557
2008	Language of service - English only	23	33	17	10	6	9	3	63	18	517
2008	Language of service - Both English and French	24	38	17	8	4	6	4	69	13	578

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	8	92	436
2017	Language of service - Both English and French	7	93	566
2014	Language of service - English only	5	95	437
2014	Language of service - Both English and French	7	93	582

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	31	35
2017	Language of service - Both English and French	27	41
2014	Language of service - English only	27	23
2014	Language of service - Both English and French	31	38

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	72	35
2017	Language of service - Both English and French	86	41
2014	Language of service - English only	95	23
2014	Language of service - Both English and French	85	38

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	0	41
2014	Language of service - English only	0	23

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Language of service - English only	35
2017	Language of service - Both English and French	41
2014	Language of service - English only	23
2014	Language of service - Both English and French	38

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	16	35
2014	Language of service - Both English and French	0	38

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	27	33
2017	Language of service - Both English and French	13	41

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	27	33
2017	Language of service - Both English and French	20	41
2014	Language of service - Both English and French	27	37

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	18	33
2014	Language of service - English only	0	23

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	36	33
2017	Language of service - Both English and French	14	41
2014	Language of service - English only	27	23
2014	Language of service - Both English and French	20	37

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	36	33
2017	Language of service - Both English and French	36	41
2014	Language of service - English only	34	23
2014	Language of service - Both English and French	14	37

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	33

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	20	41
2014	Language of service - Both English and French	22	37

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	33

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	21	33
2017	Language of service - Both English and French	15	41

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	Language of service - English only	33
2017	Language of service - Both English and French	41
2014	Language of service - Both English and French	37

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	21	41
2014	Language of service - English only	31	23
2014	Language of service - Both English and French	28	37

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	24	34
2017	Language of service - Both English and French	33	41
2014	Language of service - Both English and French	18	37

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	18	41

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	34
2014	Language of service - Both English and French	0	37

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	22	34
2017	Language of service - Both English and French	25	41

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	12	41
2014	Language of service - English only	0	23
2014	Language of service - Both English and French	0	37

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	52	34
2017	Language of service - Both English and French	45	41
2014	Language of service - English only	65	23
2014	Language of service - Both English and French	74	37

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	Total responses
2017	Language of service - English only	31
2017	Language of service - Both English and French	38
2014	Language of service - Both English and French	36

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	21	31
2014	Language of service - Both English and French	17	36

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	Total responses
2017	Language of service - English only	31
2014	Language of service - English only	21
2014	Language of service - Both English and French	36

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	16	38
2014	Language of service - Both English and French	14	36

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	32	31
2017	Language of service - Both English and French	24	38
2014	Language of service - English only	28	21
2014	Language of service - Both English and French	17	36

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	13	38
2014	Language of service - English only	0	21

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	25	31
2017	Language of service - Both English and French	48	38
2014	Language of service - English only	37	21
2014	Language of service - Both English and French	44	36

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	62	31
2017	Language of service - Both English and French	73	38
2014	Language of service - English only	72	21
2014	Language of service - Both English and French	63	36

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	31
2017	Language of service - Both English and French	0	38

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	93	7	34
2017	Language of service - Both English and French	90	10	41

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	16	18	20	3	3	31	8	57	10	438
2017	Language of service - Both English and French	12	19	19	2	3	34	10	57	10	566
2014	Language of service - English only	16	15	21	3	2	37	7	56	7	437
2014	Language of service - Both English and French	11	16	16	4	1	41	11	56	11	583

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	31	29	20	5	2	11	2	69	7	436
2017	Language of service - Both English and French	23	34	20	2	4	15	3	69	6	567
2014	Language of service - English only	29	30	18	3	3	16	2	71	7	437
2014	Language of service - Both English and French	22	34	16	3	2	20	3	72	7	583
2011	Language of service - English only	30	38	15	5	3	8	0	74	9	434
2011	Language of service - French only	38	29	14	7	0	13	0	76	8	16
2011	Language of service - Both English and French	29	39	15	4	3	11	0	76	7	558

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	12	22	18	20	26	1	0	34	47	437
2017	Language of service - Both English and French	9	20	23	17	29	1	1	30	47	567

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	15	27	27	21	11	0	0	41	32	438
2017	Language of service - Both English and French	11	23	30	18	16	0	1	35	34	564

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	36	18	10	6	0	2	65	16	437
2017	Language of service - Both English and French	17	31	24	14	11	0	2	50	26	567

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	16	23	18	21	21	0	0	40	42	438
2017	Language of service - Both English and French	13	20	24	20	21	0	2	34	42	566

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	37	32	16	9	2	0	5	72	11	438
2017	Language of service - Both English and French	33	28	17	8	6	1	7	66	16	565

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	25	33	23	11	8	0	0	58	20	436
2017	Language of service - Both English and French	23	31	25	12	9	0	0	54	22	566

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	22	30	28	12	7	0	0	52	20	433
2017	Language of service - Both English and French	23	33	25	11	6	1	1	58	17	564

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	20	32	22	16	9	0	1	53	25	437
2017	Language of service - Both English and French	22	32	24	13	7	0	2	55	21	564

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	25	30	23	13	8	0	1	56	21	437
2017	Language of service - Both English and French	27	32	21	13	6	0	2	60	19	565

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	21	35	23	13	8	0	1	57	21	436
2017	Language of service - Both English and French	26	32	22	11	6	1	1	59	18	564

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	50	27	14	4	4	0	1	78	8	436
2017	Language of service - Both English and French	58	23	10	3	3	0	1	83	7	568

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	75	14	5	2	3	0	2	90	5	437
2017	Language of service - Both English and French	70	15	5	3	3	1	4	89	6	566

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	52	30	12	2	3	0	1	83	5	434
2017	Language of service - Both English and French	52	28	11	4	2	0	3	82	6	567

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	55	24	11	4	5	0	1	80	9	437
2017	Language of service - Both English and French	55	21	10	6	5	0	3	79	11	568

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	58	15	4	1	1	0	21	92	2	436
2017	Language of service - Both English and French	53	15	5	2	1	0	23	89	4	567

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	58	27	8	2	1	1	3	87	4	434
2017	Language of service - Both English and French	59	24	7	3	2	0	6	88	5	561

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	64	18	7	4	3	1	3	85	7	437
2017	Language of service - Both English and French	67	15	6	3	2	1	5	88	6	568

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	48	31	12	5	3	0	1	80	8	437
2017	Language of service - Both English and French	48	27	15	4	2	0	3	78	7	568

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	9	33	37	16	5	0	0	42	21	437
2017	Language of service - Both English and French	8	30	40	15	7	0	0	38	23	567

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	7	23	40	23	8	0	0	31	30	436
2017	Language of service - Both English and French	7	22	39	22	9	0	0	31	29	567

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	21	41	17	11	6	4	0	65	18	438
2017	Language of service - Both English and French	18	44	21	8	7	3	0	64	15	568

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	20	35	17	18	8	2	0	57	26	437
2017	Language of service - Both English and French	15	40	18	16	9	2	0	56	26	568

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	13	87	438
2017	Language of service - Both English and French	18	82	568
2014	Language of service - English only	15	85	435
2014	Language of service - Both English and French	13	87	580

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	65	35	58
2017	Language of service - Both English and French	74	26	100
2014	Language of service - English only	71	29	66
2014	Language of service - Both English and French	80	20	77

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	51	28	11	5	0	2	2	83	5	39
2017	Language of service - Both English and French	52	34	3	4	2	3	2	90	7	74
2014	Language of service - English only	53	39	5	4	0	0	0	91	4	47
2014	Language of service - Both English and French	55	30	4	9	3	0	0	84	12	61

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	13	25	22	12	22	4	1	14	86	439
2017	Language of service - Both English and French	17	23	22	13	23	2	0	17	83	567

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	24	354
2017	Language of service - Both English and French	19	453

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	38	354
2017	Language of service - Both English and French	43	453

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	19	354
2017	Language of service - Both English and French	19	453

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	64	354
2017	Language of service - Both English and French	61	453

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	8	354
2017	Language of service - Both English and French	11	453

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	36	354
2017	Language of service - Both English and French	40	453

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Language of service - English only	2	32	22	13	6	26	352
2017	Language of service - Both English and French	4	35	20	10	6	25	439

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	9	24	13	19	30	2	3	34	52	356
2017	Language of service - Both English and French	7	19	17	21	30	1	6	28	54	456

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	0	8	9	16	61	3	3	9	82	356
2017	Language of service - Both English and French	2	6	10	18	58	1	5	8	81	456

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Environment and Climate Change Canada by Question 110. In what official language(s) do you provide services to the public?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me