2017 Public Service Employee Survey Results for Environment and Climate Change Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - CR

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 52 36 4 6 1 0 0 89 7 94
2017 CR-04 53 32 4 10 0 0 0 86 10 47
2017 CR-05 54 37 4 2 2 0 0 91 4 45
2014 CR 41 46 5 6 2 0 0 87 8 148
2014 CR-04 38 47 6 6 2 0 0 85 9 94
2014 CR-05 47 42 2 7 2 0 0 89 9 45
2011 CR 48 43 4 2 2 1 0 91 5 178
2011 CR-04 45 46 3 1 3 1 0 93 4 95
2011 CR-05 50 38 7 4 1 0 0 88 5 74
2008 CR 45 45 3 5 2 0 0 90 7 220
2008 CR-03 54 46 0 0 0 0 0 100 0 13
2008 CR-04 44 47 2 5 2 0 0 90 7 126
2008 CR-05 45 43 4 5 3 0 0 88 8 76

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 72 22 1 3 0 1 0 96 3 93
2017 CR-04 71 26 0 4 0 0 0 96 4 47
2017 CR-05 73 20 2 2 0 2 0 95 2 44
2014 CR 67 24 5 2 1 1 0 92 3 148
2014 CR-04 69 19 6 3 1 1 0 89 4 94
2014 CR-05 63 33 4 0 0 0 0 96 0 45
2011 CR 74 19 3 3 0 1 1 94 3 179
2011 CR-04 74 22 2 1 0 1 0 97 1 96
2011 CR-05 72 16 4 5 0 0 3 90 6 74
2008 CR 72 20 3 2 1 0 0 94 4 220
2008 CR-03 77 23 0 0 0 0 0 100 0 13
2008 CR-04 71 20 2 4 2 1 0 91 6 126
2008 CR-05 74 21 4 0 0 0 1 96 0 76

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 47 31 6 10 5 0 1 79 15 93
2017 CR-04 46 35 6 7 4 0 2 83 11 46
2017 CR-05 47 29 7 11 7 0 0 76 17 45
2014 CR 60 25 7 5 2 0 1 86 8 148
2014 CR-04 59 27 6 6 2 0 0 85 9 94
2014 CR-05 60 24 9 4 2 0 0 84 7 45
2011 CR 58 24 8 4 3 1 2 84 7 179
2011 CR-04 58 26 8 3 2 1 1 86 5 96
2011 CR-05 54 23 9 5 5 0 3 79 11 74
2008 CR 64 22 5 4 4 0 2 88 7 220
2008 CR-03 54 31 0 0 0 0 15 100 0 13
2008 CR-04 63 22 4 6 4 0 1 86 10 126
2008 CR-05 64 22 7 1 4 0 1 88 5 76

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 46 34 8 7 4 0 0 80 12 94
2017 CR-04 43 30 13 10 4 0 0 73 14 47
2017 CR-05 47 40 4 4 4 0 0 87 9 45
2014 CR 49 38 7 2 5 0 0 86 7 148
2014 CR-04 46 40 6 2 5 0 0 86 7 94
2014 CR-05 54 33 7 2 4 0 0 87 7 45
2011 CR 44 37 8 7 3 1 0 82 10 179
2011 CR-04 44 36 10 5 3 1 0 81 8 96
2011 CR-05 42 39 5 9 4 0 0 81 14 74

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 43 33 12 9 3 0 0 76 12 94
2017 CR-04 32 28 19 15 6 0 0 60 21 47
2017 CR-05 51 40 6 2 0 0 0 91 2 45
2014 CR 31 38 13 12 5 1 0 70 17 148
2014 CR-04 28 41 16 9 6 0 0 69 15 94
2014 CR-05 40 29 7 22 2 0 0 69 24 45
2011 CR 21 42 12 15 6 1 2 66 22 177
2011 CR-04 26 34 11 19 4 2 3 64 24 96
2011 CR-05 15 53 12 11 8 0 0 68 19 73
2008 CR 22 42 16 14 5 0 1 65 20 219
2008 CR-03 31 54 8 8 0 0 0 85 8 13
2008 CR-04 18 42 16 17 7 0 1 60 24 125
2008 CR-05 28 41 17 9 4 0 1 69 13 76

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 33 38 12 12 5 0 0 72 17 94
2017 CR-04 32 37 11 11 10 0 0 68 21 47
2017 CR-05 36 40 13 11 0 0 0 76 11 45
2014 CR 27 41 20 7 3 1 1 69 11 148
2014 CR-04 23 44 22 6 4 0 0 67 11 94
2014 CR-05 34 38 15 11 0 2 0 73 11 45
2011 CR 37 32 13 12 4 1 1 70 16 179
2011 CR-04 34 29 19 10 6 1 0 64 17 96
2011 CR-05 36 38 8 14 3 0 1 75 16 74
2008 CR 29 46 12 8 5 0 0 75 13 220
2008 CR-03 54 15 23 8 0 0 0 69 8 13
2008 CR-04 28 41 15 7 8 1 0 70 15 126
2008 CR-05 25 61 5 8 1 0 0 86 9 76

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 38 34 11 12 5 0 0 72 17 94
2017 CR-04 38 26 15 13 8 0 0 64 21 47
2017 CR-05 40 42 7 9 2 0 0 82 11 45
2014 CR 37 35 13 11 5 0 1 72 16 148
2014 CR-04 34 34 17 10 5 0 0 68 15 94
2014 CR-05 43 36 4 13 4 0 0 78 18 45
2011 CR 38 39 8 10 4 1 0 77 15 178
2011 CR-04 34 39 9 10 6 1 0 74 17 96
2011 CR-05 40 40 8 10 3 0 0 79 12 73
2008 CR 32 50 6 7 5 0 0 82 12 219
2008 CR-03 54 31 8 8 0 0 0 85 8 13
2008 CR-04 30 47 7 8 6 0 1 78 15 125
2008 CR-05 29 57 5 7 3 0 0 86 9 76

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 57 25 10 6 0 0 1 83 7 94
2017 CR-04 45 26 17 11 0 0 2 72 11 47
2017 CR-05 69 24 4 2 0 0 0 94 2 45
2014 CR 45 42 6 3 2 1 1 88 6 148
2014 CR-04 41 44 6 5 2 0 1 86 8 94
2014 CR-05 54 35 7 0 2 2 0 91 2 45

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 48 31 10 5 5 0 1 80 11 94
2017 CR-04 43 32 13 4 6 0 2 77 10 47
2017 CR-05 55 29 7 4 4 0 0 84 9 45
2014 CR 40 36 12 8 3 0 1 77 11 147
2014 CR-04 33 34 16 12 3 0 1 68 15 93
2014 CR-05 51 37 7 2 2 0 0 89 4 45
2011 CR 41 40 8 5 4 1 1 82 10 179
2011 CR-04 38 38 9 8 4 1 2 77 13 96
2011 CR-05 43 46 4 1 5 0 0 89 7 74

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 32 24 14 8 9 2 12 65 19 94
2017 CR-04 30 26 12 6 11 0 15 65 20 47
2017 CR-05 36 24 16 7 7 4 7 67 15 45
2014 CR 26 25 16 6 7 2 18 64 17 148
2014 CR-04 21 27 16 7 8 2 18 60 20 94
2014 CR-05 38 24 13 2 7 0 15 73 11 45
2011 CR 20 26 11 9 15 3 16 57 30 179
2011 CR-04 21 21 14 9 15 5 16 53 30 96
2011 CR-05 16 34 8 9 16 1 15 60 31 74
2008 CR 25 25 13 11 6 2 18 62 21 218
2008 CR-03 15 23 15 15 8 0 23 50 30 13
2008 CR-04 25 22 14 11 8 2 17 58 24 126
2008 CR-05 28 28 12 11 3 1 16 69 16 74

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 37 30 22 8 3 0 0 67 10 94
2017 CR-04 34 30 21 9 6 0 0 64 14 47
2017 CR-05 42 27 24 7 0 0 0 69 7 45
2014 CR 28 38 17 9 6 0 1 67 16 148
2014 CR-04 26 40 19 11 4 0 0 66 15 94
2014 CR-05 34 37 11 9 9 0 0 71 18 45
2011 CR 28 43 10 11 7 1 0 72 18 179
2011 CR-04 29 42 11 8 8 1 0 72 17 96
2011 CR-05 26 45 8 16 5 0 0 70 22 74
2008 CR 27 47 15 7 4 0 0 74 11 218
2008 CR-03 46 23 23 8 0 0 0 69 8 13
2008 CR-04 25 46 15 8 6 1 0 71 14 125
2008 CR-05 28 53 13 4 1 0 0 81 5 75

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 34 31 14 6 14 0 1 66 20 94
2017 CR-04 21 34 15 11 17 0 2 57 28 47
2017 CR-05 49 28 11 2 9 0 0 78 11 45
2014 CR 27 39 14 16 4 1 0 66 20 148
2014 CR-04 23 44 12 15 5 1 0 68 20 94
2014 CR-05 31 31 17 18 2 0 0 63 20 45
2011 CR 29 33 13 15 10 1 0 62 25 179
2011 CR-04 25 36 15 13 10 1 0 62 23 96
2011 CR-05 31 30 12 16 11 0 0 61 27 74

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 41 33 14 10 1 0 0 75 12 94
2017 CR-04 30 34 13 21 2 0 0 64 23 47
2017 CR-05 55 29 15 0 0 0 0 85 0 45

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 45 32 12 8 2 1 0 78 11 94
2017 CR-04 40 28 15 14 2 0 0 68 17 47
2017 CR-05 49 35 9 2 2 2 0 86 5 45
2014 CR 36 41 11 8 3 0 1 78 12 148
2014 CR-04 33 41 14 6 4 0 1 75 11 94
2014 CR-05 40 40 4 13 2 0 0 80 16 45
2011 CR 35 42 13 4 3 2 0 79 7 179
2011 CR-04 36 41 17 1 4 1 0 78 5 96
2011 CR-05 31 47 9 8 1 3 0 81 10 74
2008 CR 35 46 10 6 2 1 0 82 8 220
2008 CR-03 31 54 8 8 0 0 0 85 8 13
2008 CR-04 29 48 12 7 3 0 0 78 10 126
2008 CR-05 46 39 9 3 0 3 0 88 3 76

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 40 29 13 7 10 0 0 69 18 94
2017 CR-04 32 30 15 11 12 0 0 62 23 47
2017 CR-05 51 27 11 4 7 0 0 78 11 45

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 43 40 12 4 1 0 1 83 5 94
2017 CR-04 45 30 15 6 2 0 2 76 8 47
2017 CR-05 42 47 9 2 0 0 0 89 2 45
2014 CR 62 26 7 3 2 0 1 88 5 148
2014 CR-04 61 29 7 1 2 0 0 89 3 94
2014 CR-05 65 22 7 6 0 0 0 87 6 45
2011 CR 59 30 7 2 1 1 1 90 3 179
2011 CR-04 63 26 8 0 1 1 1 90 1 96
2011 CR-05 51 38 5 4 1 0 0 89 5 74

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 30 32 15 12 10 0 1 63 23 94
2017 CR-04 26 32 11 19 10 0 2 59 30 47
2017 CR-05 35 31 20 2 11 0 0 67 13 45
2014 CR 20 35 19 13 9 1 3 56 24 148
2014 CR-04 19 31 22 15 11 0 2 51 26 94
2014 CR-05 22 36 15 13 9 2 2 61 23 45
2011 CR 22 44 15 10 7 1 2 68 17 177
2011 CR-04 25 40 15 8 6 2 3 69 16 95
2011 CR-05 18 47 16 11 8 0 0 64 19 73

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 39 33 11 12 3 1 1 74 15 94
2017 CR-04 43 21 13 19 0 2 2 67 20 47
2017 CR-05 38 42 9 4 7 0 0 80 11 45
2014 CR 28 35 17 11 7 0 1 65 18 148
2014 CR-04 26 37 17 14 5 0 1 63 19 94
2014 CR-05 31 29 22 6 11 0 0 61 18 45

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 39 30 14 10 5 1 0 70 16 94
2017 CR-04 32 23 19 17 6 2 0 57 24 47
2017 CR-05 49 33 9 4 4 0 0 82 9 45
2014 CR 28 43 15 9 4 0 1 72 13 148
2014 CR-04 23 48 16 9 4 0 0 71 13 94
2014 CR-05 36 34 15 11 4 0 0 70 15 45
2011 CR 38 39 12 4 3 1 3 79 8 178
2011 CR-04 35 35 15 6 3 1 4 75 10 96
2011 CR-05 40 42 11 3 4 0 0 82 7 73

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 42 40 12 2 3 1 0 83 5 94
2017 CR-04 36 39 15 2 6 2 0 76 8 47
2017 CR-05 51 38 8 2 0 0 0 89 2 45
2014 CR 38 35 18 5 3 0 0 73 9 147
2014 CR-04 37 33 20 5 4 0 0 70 10 93
2014 CR-05 38 40 16 6 0 0 0 78 6 45
2011 CR 39 41 10 5 4 1 0 81 9 179
2011 CR-04 40 38 13 6 3 1 0 78 9 96
2011 CR-05 35 47 7 4 5 1 0 84 10 74
2008 CR 38 42 11 6 3 0 0 80 9 220
2008 CR-03 54 31 8 8 0 0 0 85 8 13
2008 CR-04 37 38 13 7 4 1 0 76 11 126
2008 CR-05 36 51 8 4 1 0 0 87 5 76

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 38 43 12 0 3 0 4 85 3 94
2017 CR-04 39 45 13 0 2 0 2 85 2 47
2017 CR-05 38 42 11 0 4 0 4 84 5 45
2014 CR 50 34 11 2 2 0 1 84 4 147
2014 CR-04 48 38 10 2 1 0 1 87 3 94
2014 CR-05 55 25 13 2 5 0 0 80 7 44
2011 CR 43 34 15 4 3 1 1 78 7 179
2011 CR-04 44 32 16 6 0 1 1 78 6 96
2011 CR-05 36 39 15 3 7 0 0 76 9 74
2008 CR 30 40 20 5 3 1 0 71 8 220
2008 CR-03 46 31 23 0 0 0 0 77 0 13
2008 CR-04 27 46 19 2 3 2 1 75 6 126
2008 CR-05 29 33 24 11 4 0 0 62 14 76

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 8 23 32 17 14 0 7 33 33 93
2017 CR-04 8 23 28 13 15 0 13 32 36 47
2017 CR-05 9 23 34 22 11 0 0 34 32 44
2014 CR 9 25 30 19 8 2 6 30 38 147
2014 CR-04 6 25 30 20 11 2 5 34 34 93
2014 CR-05 18 24 31 18 2 2 4 22 45 45
2011 CR 14 26 34 18 3 1 4 22 42 176
2011 CR-04 9 31 35 15 4 1 5 20 42 94
2011 CR-05 22 22 32 22 1 0 1 24 44 73
2008 CR 11 25 36 17 7 1 2 25 37 217
2008 CR-03 0 8 31 46 8 8 0 58 8 13
2008 CR-04 10 27 42 10 7 1 2 18 38 124
2008 CR-05 13 27 28 23 7 1 1 30 41 75

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 11 15 21 21 21 1 10 47 29 93
2017 CR-04 17 15 24 15 13 2 15 34 38 47
2017 CR-05 5 16 18 25 32 0 5 60 22 44
2014 CR 10 21 24 22 11 5 8 37 35 147
2014 CR-04 9 13 29 26 12 5 6 43 24 93
2014 CR-05 11 38 17 16 9 4 4 27 54 45
2011 CR 19 23 32 15 5 3 3 21 45 177
2011 CR-04 15 22 32 18 4 4 5 24 41 95
2011 CR-05 26 25 32 11 5 0 1 17 51 73
2008 CR 14 22 32 15 10 4 4 27 38 217
2008 CR-03 0 0 38 31 23 8 0 58 0 13
2008 CR-04 15 25 31 15 6 5 4 23 43 124
2008 CR-05 15 21 33 11 15 1 4 27 38 75

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 15 16 25 23 10 0 12 37 35 93
2017 CR-04 14 19 21 15 13 0 17 33 41 47
2017 CR-05 16 14 27 29 7 0 7 39 32 44
2014 CR 19 23 28 13 8 3 5 23 46 148
2014 CR-04 20 24 27 12 10 3 4 23 48 94
2014 CR-05 16 17 36 16 7 4 4 25 36 45
2011 CR 20 28 30 13 3 3 2 17 51 177
2011 CR-04 16 34 30 10 4 2 3 15 53 96
2011 CR-05 28 24 29 15 3 0 1 18 52 72
2008 CR 26 26 23 13 7 3 2 20 56 216
2008 CR-03 0 25 25 42 8 0 0 50 25 12
2008 CR-04 31 27 25 8 3 4 2 12 61 124
2008 CR-05 24 28 20 13 11 1 3 25 54 75

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 3 5 30 26 21 1 14 55 10 92
2017 CR-04 6 4 31 20 17 0 22 47 13 46
2017 CR-05 0 7 28 34 23 2 7 62 7 44
2014 CR 4 10 31 28 18 3 6 50 16 147
2014 CR-04 6 10 31 25 24 1 3 50 17 93
2014 CR-05 0 13 31 36 7 4 9 49 15 45
2011 CR 7 20 27 32 10 1 3 44 28 176
2011 CR-04 3 26 29 27 8 1 4 38 31 95
2011 CR-05 11 14 26 36 11 0 1 48 25 72
2008 CR 9 15 29 27 13 3 3 42 26 217
2008 CR-03 0 8 15 62 15 0 0 77 8 13
2008 CR-04 11 16 32 23 10 6 2 36 30 124
2008 CR-05 8 16 28 25 17 0 5 45 25 75

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 12 12 26 24 18 1 8 46 26 93
2017 CR-04 12 9 32 19 17 2 9 41 23 47
2017 CR-05 11 16 18 30 18 0 7 52 30 44
2014 CR 14 17 31 18 12 2 6 32 34 146
2014 CR-04 15 20 28 15 15 0 7 33 37 92
2014 CR-05 13 15 31 27 4 4 4 35 31 45
2011 CR 15 26 34 14 6 1 4 21 43 178
2011 CR-04 11 27 35 11 9 1 4 22 41 96
2011 CR-05 19 27 34 15 1 0 3 17 48 73
2008 CR 11 21 34 19 8 2 5 29 34 217
2008 CR-03 8 15 38 31 8 0 0 38 23 13
2008 CR-04 13 19 34 19 6 3 6 27 35 124
2008 CR-05 8 25 33 19 9 0 5 30 35 75

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 13 16 16 17 21 4 13 46 35 93
2017 CR-04 12 9 19 11 21 8 19 44 29 47
2017 CR-05 14 25 11 25 18 0 7 47 42 44
2014 CR 10 14 31 18 11 8 8 35 29 147
2014 CR-04 9 13 28 18 15 9 9 40 26 93
2014 CR-05 15 13 38 20 2 7 4 25 32 45
2011 CR 12 15 23 26 13 4 7 44 31 177
2011 CR-04 11 18 22 21 16 4 8 42 33 95
2011 CR-05 16 11 23 36 7 1 5 46 29 73
2008 CR 13 31 20 16 8 7 6 27 50 218
2008 CR-03 8 15 15 38 15 8 0 58 25 13
2008 CR-04 10 31 21 17 7 7 6 28 48 124
2008 CR-05 21 33 20 11 5 7 4 18 60 76

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 11 15 24 26 12 2 11 43 29 93
2017 CR-04 14 15 19 19 15 2 15 41 35 47
2017 CR-05 7 16 27 32 9 2 7 45 25 44
2014 CR 14 24 28 13 11 5 5 27 42 147
2014 CR-04 16 24 23 12 16 6 3 31 44 93
2014 CR-05 7 24 40 18 2 2 7 22 34 45
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 65 24 2 4 2 0 2 91 6 94
2017 CR-04 60 29 2 6 2 0 0 89 8 47
2017 CR-05 72 19 2 2 2 0 2 93 5 45
2014 CR 65 23 5 1 1 1 4 92 3 148
2014 CR-04 65 22 6 1 2 0 3 90 3 94
2014 CR-05 65 29 0 0 0 2 4 100 0 45
2011 CR 64 21 6 4 2 1 3 87 7 179
2011 CR-04 61 23 6 4 1 1 3 88 5 96
2011 CR-05 68 16 5 5 4 0 1 85 10 74
2008 CR 69 15 3 5 3 0 5 88 9 220
2008 CR-03 69 23 0 0 0 0 8 100 0 13
2008 CR-04 63 16 4 7 5 0 6 83 13 126
2008 CR-05 79 11 1 3 1 0 5 94 4 76

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 36 19 16 8 15 5 1 59 24 94
2017 CR-04 30 15 19 11 19 6 0 48 31 47
2017 CR-05 44 20 13 4 11 4 2 69 17 45
2014 CR 24 26 20 8 5 8 8 60 16 148
2014 CR-04 18 28 23 11 7 9 4 53 21 94
2014 CR-05 36 22 13 4 2 6 16 74 9 45

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 50 21 9 8 11 0 0 72 19 94
2017 CR-04 37 17 11 14 21 0 0 54 36 47
2017 CR-05 67 22 9 2 0 0 0 89 2 45
2014 CR 41 34 9 7 6 2 1 78 13 148
2014 CR-04 36 33 12 8 8 1 1 71 17 94
2014 CR-05 52 37 2 4 2 2 0 91 7 45

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 42 24 16 9 7 1 1 67 17 94
2017 CR-04 36 24 19 14 6 0 0 60 21 47
2017 CR-05 49 22 13 4 9 2 0 73 14 45
2014 CR 31 39 12 9 3 5 1 74 13 148
2014 CR-04 28 43 11 8 2 7 1 77 12 94
2014 CR-05 38 28 13 13 4 2 0 68 18 45
2011 CR 32 36 13 9 3 4 2 73 13 179
2011 CR-04 29 41 13 8 4 5 0 74 13 96
2011 CR-05 38 32 14 11 1 1 3 73 13 74
2008 CR 35 35 16 10 3 0 0 70 13 220
2008 CR-03 62 31 0 8 0 0 0 92 8 13
2008 CR-04 33 38 15 10 2 1 0 72 13 126
2008 CR-05 33 30 21 12 4 0 0 63 16 76

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 29 22 10 12 12 12 2 60 28 94
2017 CR-04 17 11 15 19 14 19 4 37 44 47
2017 CR-05 40 33 6 4 11 4 0 77 16 45
2014 CR 24 27 18 11 7 12 1 59 21 148
2014 CR-04 24 24 17 12 6 14 2 58 21 94
2014 CR-05 25 30 18 13 9 4 0 58 23 45
2011 CR 30 26 16 7 8 12 1 64 18 179
2011 CR-04 31 23 17 8 10 10 0 60 21 96
2011 CR-05 30 30 14 7 7 12 1 69 16 74
2008 CR 31 29 18 7 5 9 0 66 14 220
2008 CR-03 46 15 23 8 0 8 0 67 8 13
2008 CR-04 27 32 17 10 3 11 1 67 14 126
2008 CR-05 34 29 20 4 8 5 0 67 13 76

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 13 15 17 14 16 24 2 38 40 94
2017 CR-04 13 6 21 11 23 21 4 26 45 47
2017 CR-05 13 22 13 15 9 27 0 49 33 45
2014 CR 12 19 17 18 11 20 4 40 37 148
2014 CR-04 10 18 18 18 12 21 3 37 39 94
2014 CR-05 16 21 11 20 11 16 4 47 39 45

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 51 28 6 9 4 1 0 80 14 94
2017 CR-04 41 24 6 19 8 2 0 66 28 47
2017 CR-05 63 30 7 0 0 0 0 93 0 45
2014 CR 43 38 11 5 3 0 0 81 8 148
2014 CR-04 44 33 13 7 3 0 0 77 11 94
2014 CR-05 43 44 9 2 2 0 0 87 4 45
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 46 32 6 8 8 0 0 78 16 94
2017 CR-04 36 30 6 13 15 0 0 66 28 47
2017 CR-05 56 33 6 2 2 0 0 89 4 45
2014 CR 32 40 14 6 3 3 1 76 9 148
2014 CR-04 28 41 16 9 2 3 1 72 11 94
2014 CR-05 38 39 13 2 2 2 2 81 5 45
2011 CR 39 35 11 9 6 1 0 74 15 179
2011 CR-04 38 33 13 9 6 1 0 72 16 96
2011 CR-05 36 39 9 9 5 0 0 76 15 74
2008 CR 33 41 10 7 6 0 2 76 14 219
2008 CR-03 38 62 0 0 0 0 0 100 0 13
2008 CR-04 34 37 10 10 8 1 2 72 18 125
2008 CR-05 32 45 11 5 5 0 3 78 11 76

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 53 26 2 10 4 3 2 83 15 93
2017 CR-04 40 21 4 18 9 4 4 67 29 46
2017 CR-05 67 29 0 2 0 2 0 98 2 45
2014 CR 39 34 13 5 4 3 1 77 10 148
2014 CR-04 39 35 14 4 3 3 1 78 8 94
2014 CR-05 40 31 13 9 2 4 0 74 11 45
2011 CR 39 32 15 6 4 3 1 74 10 179
2011 CR-04 40 27 19 6 4 3 1 70 11 96
2011 CR-05 36 38 12 7 4 3 0 76 11 74
2008 CR 43 32 11 7 3 3 0 78 11 219
2008 CR-03 62 38 0 0 0 0 0 100 0 13
2008 CR-04 43 31 11 7 3 5 0 78 11 126
2008 CR-05 41 33 11 8 4 1 1 77 12 75

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 51 23 6 11 7 0 1 75 18 94
2017 CR-04 40 21 6 17 13 0 2 63 31 47
2017 CR-05 62 27 4 4 2 0 0 89 7 45
2014 CR 37 39 12 7 5 0 1 76 12 148
2014 CR-04 31 41 14 6 6 0 1 73 13 94
2014 CR-05 40 36 11 11 2 0 0 76 13 45
2011 CR 34 40 11 9 4 1 1 75 14 179
2011 CR-04 33 39 11 9 5 1 1 73 15 96
2011 CR-05 31 43 12 9 4 0 0 74 14 74
2008 CR 42 35 9 9 5 0 0 77 15 219
2008 CR-03 38 38 15 8 0 0 0 77 8 13
2008 CR-04 39 35 8 11 6 1 0 75 17 125
2008 CR-05 45 34 9 5 7 0 0 79 12 76

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 73 17 2 3 2 0 2 92 5 94
2017 CR-04 66 21 4 2 4 0 2 89 6 47
2017 CR-05 82 13 0 4 0 0 0 96 4 45
2014 CR 76 19 1 0 1 1 1 98 1 148
2014 CR-04 76 20 2 0 1 1 0 97 1 94
2014 CR-05 78 20 0 0 0 0 2 100 0 45
2011 CR 79 10 5 2 2 1 2 91 4 179
2011 CR-04 77 11 5 3 1 1 1 90 4 96
2011 CR-05 82 8 5 0 3 0 1 92 3 74
2008 CR 80 12 1 0 2 0 5 97 2 220
2008 CR-03 62 23 0 0 0 0 15 100 0 13
2008 CR-04 79 13 2 0 4 0 2 94 4 126
2008 CR-05 83 9 0 0 0 1 7 100 0 76

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 51 23 7 8 4 2 4 80 13 94
2017 CR-04 32 28 12 13 6 4 4 65 21 47
2017 CR-05 71 20 2 2 2 0 2 93 5 45
2014 CR 43 25 12 4 3 4 9 78 9 148
2014 CR-04 37 22 15 4 3 6 12 73 9 94
2014 CR-05 52 33 7 4 4 0 0 84 9 45
2011 CR 46 25 11 5 6 2 6 77 12 179
2011 CR-04 46 20 13 9 4 3 5 72 15 96
2011 CR-05 47 32 8 0 8 0 4 83 8 74

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 57 19 3 11 10 0 0 76 20 94
2017 CR-04 51 13 4 19 13 0 0 64 32 47
2017 CR-05 64 24 2 2 7 0 0 89 9 45

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 60 19 6 5 7 1 1 80 13 94
2017 CR-04 55 15 9 11 8 2 0 72 20 47
2017 CR-05 65 24 4 0 7 0 0 89 7 45

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 55 21 6 10 7 0 0 76 17 94
2017 CR-04 47 17 11 19 6 0 0 64 26 47
2017 CR-05 64 25 2 0 9 0 0 89 9 45
2014 CR 48 31 11 5 5 1 0 80 10 148
2014 CR-04 47 29 16 3 4 1 0 76 8 94
2014 CR-05 47 35 2 9 7 0 0 82 16 45
Top of Page

Senior Management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 41 22 18 3 7 9 0 69 11 94
2017 CR-04 37 17 21 6 8 11 0 60 16 47
2017 CR-05 47 26 13 0 7 7 0 79 7 45
2014 CR 24 34 20 7 6 9 0 64 14 148
2014 CR-04 26 32 21 5 5 11 0 64 12 94
2014 CR-05 20 38 18 9 9 6 0 62 19 45
2011 CR 21 30 21 12 8 8 1 55 22 179
2011 CR-04 23 28 18 16 5 9 1 57 23 96
2011 CR-05 18 30 26 9 12 5 0 50 23 74

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 38 27 16 8 7 4 0 68 15 94
2017 CR-04 30 26 19 11 8 6 0 59 20 47
2017 CR-05 49 27 13 2 7 2 0 77 9 45
2014 CR 21 31 22 12 7 6 1 56 20 148
2014 CR-04 21 34 24 9 6 4 1 58 16 94
2014 CR-05 20 25 20 16 11 8 0 49 29 45
2011 CR 18 24 22 18 10 6 1 46 30 179
2011 CR-04 20 28 20 16 8 7 1 52 26 96
2011 CR-05 15 19 26 23 14 4 0 35 38 74
2008 CR 31 26 20 10 5 7 1 62 16 220
2008 CR-03 31 31 8 15 8 0 8 67 25 13
2008 CR-04 32 22 21 13 4 8 1 59 18 126
2008 CR-05 29 33 20 5 5 8 0 67 11 76

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 32 26 14 12 8 8 0 63 22 94
2017 CR-04 26 26 13 17 12 6 0 55 31 47
2017 CR-05 40 26 15 4 4 9 0 73 10 45
2014 CR 18 29 25 14 7 5 1 51 22 147
2014 CR-04 21 26 31 10 6 5 1 50 17 94
2014 CR-05 16 34 16 21 9 4 0 53 31 44
2011 CR 13 22 23 19 12 10 1 40 34 179
2011 CR-04 14 23 22 18 10 13 1 42 33 96
2011 CR-05 14 20 24 22 15 5 0 36 39 74
2008 CR 19 29 20 13 9 10 0 54 24 220
2008 CR-03 15 54 0 23 0 8 0 75 25 13
2008 CR-04 17 28 17 17 11 10 1 50 31 126
2008 CR-05 24 25 28 7 7 11 0 54 15 76

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 32 27 17 9 9 6 0 63 19 94
2017 CR-04 32 21 13 13 12 9 0 59 27 47
2017 CR-05 33 31 22 2 7 4 0 67 9 45
2014 CR 20 28 19 10 11 12 0 55 24 148
2014 CR-04 21 27 23 6 11 12 0 54 19 94
2014 CR-05 18 34 11 13 13 11 0 58 30 45
2011 CR 13 24 18 17 15 13 0 43 37 179
2011 CR-04 13 24 20 15 15 15 0 43 34 96
2011 CR-05 14 20 15 22 16 14 0 39 44 74
2008 CR 20 27 17 16 9 10 0 53 28 220
2008 CR-03 23 46 8 15 0 8 0 75 17 13
2008 CR-04 19 24 16 19 10 13 0 49 33 126
2008 CR-05 21 29 20 13 9 8 0 54 24 76

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 32 32 13 11 11 2 0 65 22 93
2017 CR-04 29 24 15 13 17 2 0 54 31 46
2017 CR-05 36 40 10 7 4 2 0 78 11 45
2014 CR 18 33 20 15 9 4 0 53 25 147
2014 CR-04 18 33 26 10 10 4 0 53 20 94
2014 CR-05 18 32 11 25 11 2 0 51 37 44
2011 CR 11 31 18 20 15 4 0 44 36 179
2011 CR-04 13 31 21 20 10 5 0 46 32 96
2011 CR-05 9 30 15 22 20 4 0 41 44 74
2008 CR 20 36 15 17 8 5 0 58 26 219
2008 CR-03 46 15 15 8 15 0 0 62 23 13
2008 CR-04 17 35 13 23 6 7 0 56 31 126
2008 CR-05 19 41 17 11 11 1 0 61 22 75
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 29 40 11 6 8 4 1 73 15 94
2017 CR-04 21 36 17 11 12 2 0 59 23 47
2017 CR-05 36 44 4 2 4 7 2 88 7 45
2014 CR 23 40 24 8 1 4 1 66 9 147
2014 CR-04 27 34 26 9 0 4 0 64 9 93
2014 CR-05 20 49 18 7 2 4 0 72 9 45
2011 CR 22 36 16 15 4 6 1 62 21 179
2011 CR-04 25 36 17 13 2 6 1 66 16 96
2011 CR-05 16 38 18 18 7 4 0 56 25 74

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 41 32 11 4 7 5 0 77 12 94
2017 CR-04 37 26 17 4 10 6 0 66 15 47
2017 CR-05 45 38 4 4 4 4 0 86 9 45
2014 CR 29 43 14 3 1 9 1 80 4 148
2014 CR-04 29 40 16 3 1 10 1 77 5 94
2014 CR-05 34 46 11 2 2 4 0 84 5 45
2011 CR 34 39 13 3 2 9 1 81 5 179
2011 CR-04 34 38 14 2 2 10 0 80 5 96
2011 CR-05 34 41 12 4 1 7 1 81 6 74

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 33 32 11 11 9 2 2 68 21 94
2017 CR-04 34 26 11 9 12 4 4 66 23 47
2017 CR-05 34 35 11 13 7 0 0 69 20 45
2014 CR 32 44 13 5 1 5 0 80 6 148
2014 CR-04 30 40 16 6 1 6 0 75 8 94
2014 CR-05 36 51 11 2 0 0 0 87 2 45
2011 CR 36 36 13 7 3 4 1 76 10 179
2011 CR-04 34 36 10 9 3 5 1 76 13 96
2011 CR-05 36 36 16 4 3 4 0 76 7 74
2008 CR 32 35 15 9 1 5 2 73 11 219
2008 CR-03 38 38 0 15 0 0 8 83 17 13
2008 CR-04 30 33 16 10 1 8 2 70 12 126
2008 CR-05 36 36 14 7 3 3 3 75 10 76

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 21 33 17 10 8 10 1 61 20 94
2017 CR-04 15 34 15 11 10 13 2 58 24 47
2017 CR-05 29 29 20 9 7 6 0 62 17 45
2014 CR 16 29 28 9 2 12 4 54 13 148
2014 CR-04 15 26 29 10 2 16 3 50 14 94
2014 CR-05 20 36 26 9 2 2 4 60 12 45
2011 CR 17 30 28 9 6 7 3 52 16 179
2011 CR-04 17 31 23 10 7 8 3 54 20 96
2011 CR-05 20 30 32 8 4 5 0 53 13 74

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 19 26 13 5 21 13 3 54 31 94
2017 CR-04 19 19 11 9 25 13 4 46 41 47
2017 CR-05 20 31 15 2 16 13 2 61 21 45
2014 CR 16 24 23 11 11 12 4 47 26 148
2014 CR-04 16 21 20 10 14 15 4 46 29 94
2014 CR-05 13 31 26 13 9 4 2 48 24 45
2011 CR 12 26 21 13 12 14 3 45 30 179
2011 CR-04 11 25 20 14 14 14 3 44 33 96
2011 CR-05 12 26 22 14 11 15 1 45 29 74

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 54 27 5 5 1 2 6 88 7 94
2017 CR-04 56 19 8 4 2 2 8 84 7 47
2017 CR-05 51 35 2 7 0 2 2 91 7 45
2014 CR 58 27 4 3 1 2 5 91 4 148
2014 CR-04 54 28 5 3 2 3 4 88 6 94
2014 CR-05 67 24 2 2 0 0 4 95 2 45

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 66 26 3 2 1 1 1 94 3 94
2017 CR-04 69 23 4 0 2 2 0 94 2 47
2017 CR-05 63 31 2 4 0 0 0 94 4 45
2014 CR 57 31 4 2 0 2 3 94 2 148
2014 CR-04 56 33 4 2 0 3 1 93 2 94
2014 CR-05 60 31 2 2 0 0 4 95 2 45
2011 CR 64 22 6 1 1 2 4 92 1 178
2011 CR-04 67 22 6 0 0 3 2 93 0 96
2011 CR-05 62 23 7 1 1 0 5 90 3 73
2008 CR 61 20 9 2 1 5 2 87 3 219
2008 CR-03 62 23 8 0 0 0 8 92 0 13
2008 CR-04 62 21 7 2 1 6 2 89 3 126
2008 CR-05 61 18 12 3 1 4 1 83 4 76

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 33 29 15 6 10 5 2 67 17 94
2017 CR-04 30 21 15 12 13 6 2 56 27 47
2017 CR-05 38 36 15 0 7 4 0 77 7 45
2014 CR 25 35 16 10 5 7 1 66 17 147
2014 CR-04 23 34 19 9 5 10 0 63 15 93
2014 CR-05 29 40 11 13 4 0 2 70 18 45
2011 CR 20 32 16 15 15 1 1 53 30 178
2011 CR-04 23 32 13 15 15 2 1 57 30 96
2011 CR-05 12 34 22 15 16 0 0 47 32 73
2008 CR 20 33 20 14 10 2 1 54 25 220
2008 CR-03 46 15 23 15 0 0 0 62 15 13
2008 CR-04 14 33 27 13 10 2 2 48 24 126
2008 CR-05 24 37 9 14 12 3 1 63 27 76

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 22 29 15 10 17 3 4 55 29 94
2017 CR-04 21 21 15 11 23 2 6 47 37 47
2017 CR-05 24 38 15 7 11 4 0 65 19 45
2014 CR 12 23 19 13 24 3 5 38 41 148
2014 CR-04 11 22 22 14 22 3 5 36 39 94
2014 CR-05 16 22 15 13 29 2 2 40 44 45
2011 CR 13 17 15 20 30 3 2 32 53 178
2011 CR-04 15 17 15 17 33 3 1 33 52 96
2011 CR-05 8 21 15 25 27 1 3 30 54 73
2008 CR 13 35 15 16 17 3 2 50 34 219
2008 CR-03 23 38 8 23 8 0 0 62 31 13
2008 CR-04 10 37 13 16 18 5 1 50 36 125
2008 CR-05 16 29 21 14 14 1 4 47 31 76

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 28 38 15 8 7 2 1 68 16 94
2017 CR-04 32 23 15 14 11 4 0 58 26 47
2017 CR-05 24 54 15 2 4 0 0 78 7 45

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 49 24 17 1 5 4 0 76 7 94
2017 CR-04 43 19 23 2 6 6 0 67 9 47
2017 CR-05 55 27 11 0 4 2 0 84 5 45
2014 CR 36 38 16 4 3 3 0 76 7 148
2014 CR-04 34 36 20 3 2 4 0 73 5 94
2014 CR-05 40 40 11 4 4 0 0 80 9 45

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 48 25 13 4 5 3 1 77 10 94
2017 CR-04 43 15 17 6 11 6 2 63 19 47
2017 CR-05 53 35 9 2 0 0 0 89 2 45
2014 CR 36 43 14 3 2 2 0 80 6 147
2014 CR-04 32 44 16 4 2 2 0 77 6 94
2014 CR-05 41 43 14 0 2 0 0 84 2 44
2011 CR 26 38 16 7 5 8 1 70 13 178
2011 CR-04 27 38 16 6 5 7 0 70 13 95
2011 CR-05 23 36 16 8 5 11 0 67 15 74

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 58 23 11 4 4 0 0 81 8 94
2017 CR-04 49 21 15 6 8 0 0 71 14 47
2017 CR-05 67 24 7 2 0 0 0 91 2 45
2014 CR 41 44 8 4 2 1 0 86 6 147
2014 CR-04 40 45 10 2 2 1 0 86 4 94
2014 CR-05 41 45 7 5 2 0 0 86 7 44
2011 CR 32 33 22 6 4 2 0 67 11 179
2011 CR-04 34 31 21 8 3 2 0 67 12 96
2011 CR-05 28 32 26 4 7 3 0 63 11 74
2008 CR 39 39 15 4 3 1 0 78 7 219
2008 CR-03 62 31 0 0 8 0 0 92 8 13
2008 CR-04 37 38 14 4 5 2 0 77 9 126
2008 CR-05 39 39 19 4 0 0 0 77 4 75

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 48 25 12 4 7 3 1 76 12 94
2017 CR-04 41 24 15 6 8 6 0 69 15 47
2017 CR-05 58 24 9 2 7 0 0 82 9 45
2014 CR 33 34 21 7 3 2 1 68 10 148
2014 CR-04 30 33 26 5 4 2 0 64 10 94
2014 CR-05 34 38 13 11 2 2 0 73 13 45
2011 CR 26 33 16 12 9 3 1 62 22 179
2011 CR-04 27 28 21 10 9 4 0 58 21 96
2011 CR-05 24 38 11 15 9 3 0 64 25 74

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 50 22 10 8 7 2 1 75 15 93
2017 CR-04 45 17 13 11 10 4 0 65 22 47
2017 CR-05 57 27 7 5 5 0 0 84 9 44
2014 CR 32 37 19 7 4 0 1 70 11 148
2014 CR-04 31 36 21 6 5 0 0 67 12 94
2014 CR-05 31 40 17 9 2 0 0 72 11 45
2011 CR 25 36 18 14 5 1 1 63 20 177
2011 CR-04 26 31 27 9 5 1 0 57 15 95
2011 CR-05 22 44 7 21 5 1 0 67 26 73
2008 CR 31 40 16 9 3 0 0 71 12 220
2008 CR-03 54 31 8 0 0 0 8 92 0 13
2008 CR-04 31 34 17 11 6 1 0 66 17 126
2008 CR-05 29 47 16 8 0 0 0 76 8 76

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 44 23 9 8 7 8 2 74 17 93
2017 CR-04 36 24 9 13 8 9 2 67 23 47
2017 CR-05 55 22 9 2 7 5 0 81 10 44
2014 CR 33 22 17 15 7 4 2 58 24 148
2014 CR-04 31 20 19 17 7 5 0 54 26 94
2014 CR-05 34 29 11 13 9 2 2 66 23 45
2011 CR 39 21 18 7 10 5 0 63 18 178
2011 CR-04 39 16 23 6 11 5 0 58 18 95
2011 CR-05 36 27 12 8 11 5 0 67 20 74
2008 CR 26 35 14 11 10 4 0 63 22 219
2008 CR-03 38 31 15 8 0 8 0 75 8 13
2008 CR-04 25 35 10 11 13 5 0 63 26 126
2008 CR-05 25 36 19 12 7 1 0 62 19 75
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 CR 24 41 35 94
2017 CR-04 17 43 41 47
2017 CR-05 30 40 29 45
2014 CR 30 41 29 148
2014 CR-04 30 40 30 94
2014 CR-05 33 45 22 45
2011 CR 27 37 36 179
2011 CR-04 24 36 40 96
2011 CR-05 34 34 32 74

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 CR 13 38 26 0 9 13 23
2017 CR-05 7 63 0 0 15 15 14
2014 CR 14 25 29 7 9999 25 44
2014 CR-04 14 18 28 11 9999 29 28
2014 CR-05 13 34 33 0 9999 20 15
2011 CR 18 14 49 8 9999 10 49
2011 CR-04 17 9 48 13 9999 13 23
2011 CR-05 20 20 48 4 9999 8 25
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 15 85 94
2017 CR-04 19 81 47
2017 CR-05 11 89 45
2014 CR 19 81 147
2014 CR-04 21 79 93
2014 CR-05 18 82 45

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 CR 80 14
2014 CR 59 27
2014 CR-04 58 19

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 CR 0 14
2014 CR 0 27
2014 CR-04 0 19

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 CR 0 14
2014 CR 0 27
2014 CR-04 0 19

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 CR 51 14
2014 CR 56 27
2014 CR-04 53 19

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 CR 65 14
2014 CR 26 27
2014 CR-04 26 19

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 CR 49 14
2014 CR 33 27
2014 CR-04 36 19

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 CR 41 14
2014 CR 52 27
2014 CR-04 53 19

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 CR 51 14
2014 CR 48 27
2014 CR-04 58 19

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 CR 0 14
2014 CR-04 0 19

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 CR 63 14
2014 CR 33 27

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 CR 51 14
2014 CR 37 27
2014 CR-04 42 19

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 CR 0 14

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 CR 0 12
2014 CR 26 27
2014 CR-04 37 19

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 CR 0 12

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 CR 0 12
2014 CR 18 27
2014 CR-04 26 19

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 CR 66 12
2014 CR 36 27
2014 CR-04 36 19

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 CR 0 12

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 CR 0 12

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 85 15 14

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 19 14 16 3 6 31 11 57 16 94
2017 CR-04 15 9 19 4 12 28 13 40 28 47
2017 CR-05 22 20 13 2 0 36 7 73 4 45
2014 CR 15 16 20 5 4 32 9 52 15 148
2014 CR-04 12 19 18 5 4 32 10 53 16 94
2014 CR-05 20 11 18 4 4 33 9 54 15 45

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 33 26 19 2 4 14 2 70 7 94
2017 CR-04 28 19 23 4 8 17 0 57 15 47
2017 CR-05 38 33 15 0 0 11 2 82 0 45
2014 CR 26 36 16 3 3 15 1 75 6 148
2014 CR-04 20 39 18 3 3 14 2 71 8 94
2014 CR-05 34 31 11 2 2 20 0 80 6 45
2011 CR 35 31 20 5 3 6 1 70 9 179
2011 CR-04 34 30 16 6 4 9 0 71 11 96
2011 CR-05 30 32 27 4 3 3 1 65 7 74
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 23 50 14 4 6 1 2 75 11 94
2017 CR-04 19 47 13 6 10 2 2 69 17 47
2017 CR-05 25 53 15 2 2 0 2 80 4 45
2014 CR 19 52 18 5 1 3 2 75 6 148
2014 CR-04 18 52 17 6 2 2 2 73 9 94
2014 CR-05 22 53 18 2 0 4 0 79 2 45
2011 CR 22 59 9 7 1 2 1 83 7 179
2011 CR-04 15 61 9 9 1 3 1 79 11 96
2011 CR-05 32 55 8 4 0 0 0 88 4 74
2008 CR 21 49 11 9 4 4 3 75 13 220
2008 CR-03 31 54 0 0 8 0 8 92 8 13
2008 CR-04 15 47 14 13 4 4 3 67 18 126
2008 CR-05 29 54 9 4 0 4 0 86 4 76

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 15 26 16 2 7 27 6 62 14 94
2017 CR-04 11 19 26 0 10 24 11 46 16 47
2017 CR-05 18 33 7 4 4 31 2 76 13 45
2014 CR 10 22 23 5 5 26 8 49 16 147
2014 CR-04 10 16 25 5 6 29 9 41 19 93
2014 CR-05 13 33 18 4 4 20 7 63 12 45
2011 CR 10 30 22 9 3 20 7 54 16 179
2011 CR-04 8 28 24 11 4 18 6 48 21 96
2011 CR-05 12 31 19 5 1 24 7 63 10 74

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 39 29 9 3 2 13 4 82 6 93
2017 CR-04 31 24 17 2 4 18 4 70 8 46
2017 CR-05 46 36 2 4 0 9 2 92 5 45
2014 CR 33 37 11 3 1 13 3 83 4 148
2014 CR-04 34 35 12 4 0 12 3 81 5 94
2014 CR-05 29 45 9 0 2 15 0 87 3 45
2011 CR 39 38 11 3 1 7 1 84 4 178
2011 CR-04 35 38 12 4 1 9 1 81 6 95
2011 CR-05 45 38 11 1 1 4 0 86 3 74
2008 CR 35 39 11 2 0 11 2 85 3 220
2008 CR-03 54 38 0 0 0 8 0 100 0 13
2008 CR-04 29 36 14 2 1 14 3 79 4 126
2008 CR-05 39 46 8 1 0 5 0 90 1 76

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 33 33 13 1 4 12 4 79 6 94
2017 CR-04 32 26 15 0 8 15 4 72 10 47
2017 CR-05 36 42 11 0 0 9 2 87 0 45
2014 CR 31 30 15 3 2 17 2 76 6 148
2014 CR-04 32 29 15 4 2 16 2 74 8 94
2014 CR-05 29 36 11 0 2 22 0 83 3 45
2011 CR 33 34 16 2 2 11 1 76 5 178
2011 CR-04 33 32 19 3 1 12 1 73 5 95
2011 CR-05 34 36 14 1 4 11 0 79 6 74
2008 CR 35 30 13 6 0 10 6 77 8 220
2008 CR-03 31 31 8 15 0 0 15 73 18 13
2008 CR-04 30 27 15 6 1 14 6 72 9 126
2008 CR-05 42 36 12 4 0 5 1 83 4 76
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 5 95 93
2014 CR 9 91 148
2014 CR-04 11 89 94

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 19 14 16 2 2 34 13 62 8 94
2017 CR-04 13 13 19 4 4 32 15 48 16 47
2017 CR-05 25 15 13 0 0 38 9 75 0 45
2014 CR 18 16 16 1 2 38 9 63 6 148
2014 CR-04 17 13 17 2 3 39 9 57 10 94
2014 CR-05 18 22 13 0 0 37 9 75 0 45

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 34 24 16 2 1 21 2 75 4 93
2017 CR-04 30 21 19 4 2 24 0 67 8 47
2017 CR-05 37 27 14 0 0 20 2 82 0 44
2014 CR 29 27 17 1 1 23 2 75 3 147
2014 CR-04 27 25 19 1 2 23 3 70 4 93
2014 CR-05 31 31 11 0 0 26 0 85 0 45
2011 CR 32 34 19 3 1 11 0 74 5 179
2011 CR-04 35 28 20 2 2 13 0 73 5 96
2011 CR-05 24 42 20 5 0 8 0 72 6 74
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 23 13 21 17 23 1 2 37 41 93
2017 CR-04 24 13 19 17 22 0 4 39 41 46
2017 CR-05 20 13 25 17 25 0 0 33 42 45

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 20 32 24 10 9 0 4 55 20 94
2017 CR-04 21 28 32 4 8 0 6 53 13 47
2017 CR-05 20 35 17 16 11 0 0 56 27 45

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 31 31 17 8 7 1 4 66 16 92
2017 CR-04 30 34 17 0 8 2 9 72 9 47
2017 CR-05 30 29 18 16 7 0 0 59 23 44

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 29 17 25 15 10 1 3 48 26 94
2017 CR-04 32 15 26 13 8 2 4 50 22 47
2017 CR-05 24 20 22 17 13 0 2 46 32 45

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 55 18 9 1 1 2 15 87 3 94
2017 CR-04 52 17 9 0 0 4 19 89 0 47
2017 CR-05 58 20 9 2 2 0 9 85 5 45

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 33 38 14 11 4 0 0 71 15 93
2017 CR-04 41 34 6 14 4 0 0 75 19 47
2017 CR-05 27 41 23 5 4 0 0 69 9 44

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 30 28 19 12 6 0 5 61 19 92
2017 CR-04 30 28 17 13 6 0 6 62 20 47
2017 CR-05 30 30 21 9 7 0 2 62 17 43

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 23 40 18 10 5 0 4 65 16 93
2017 CR-04 21 34 24 9 6 0 6 59 15 47
2017 CR-05 25 43 14 11 5 0 2 70 16 44

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 27 37 15 8 9 1 3 66 18 93
2017 CR-04 28 30 13 13 14 0 2 59 28 47
2017 CR-05 27 43 18 2 5 2 2 74 7 44

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 33 41 14 2 7 1 3 76 9 92
2017 CR-04 35 44 8 0 7 2 4 84 7 46
2017 CR-05 32 39 16 5 7 0 2 72 12 44

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 59 15 13 5 2 1 4 78 8 93
2017 CR-04 57 13 11 9 4 2 4 75 14 46
2017 CR-05 65 13 16 2 0 0 4 81 2 45

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 66 12 5 2 6 1 8 85 9 94
2017 CR-04 54 12 6 4 13 0 11 74 19 47
2017 CR-05 80 11 4 0 0 2 2 95 0 45

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 47 29 10 8 3 1 2 78 11 93
2017 CR-04 35 33 10 9 7 2 4 72 16 46
2017 CR-05 58 24 11 7 0 0 0 82 7 45

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 58 14 8 13 4 1 3 75 18 94
2017 CR-04 43 17 11 14 8 2 4 64 24 47
2017 CR-05 75 11 4 9 0 0 0 87 9 45

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 51 3 0 1 0 1 44 98 2 94
2017 CR-04 42 2 0 0 0 2 54 100 0 47
2017 CR-05 60 4 0 2 0 0 33 97 3 45

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 70 13 1 2 0 1 13 96 3 91
2017 CR-04 61 13 2 4 0 2 18 92 6 45
2017 CR-05 80 14 0 0 0 0 6 100 0 44

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 54 14 8 9 6 1 8 75 16 94
2017 CR-04 37 21 11 6 12 2 11 66 21 47
2017 CR-05 73 7 4 11 0 0 4 84 12 45

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 48 21 19 4 3 1 3 72 8 94
2017 CR-04 55 24 6 2 4 2 6 86 7 47
2017 CR-05 43 15 33 7 2 0 0 58 9 45

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 12 32 42 12 1 0 0 44 14 94
2017 CR-04 15 32 36 14 2 0 0 47 16 47
2017 CR-05 9 34 46 11 0 0 0 43 11 45

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 4 17 40 23 14 1 1 38 22 93
2017 CR-04 6 22 33 26 9 2 2 37 29 46
2017 CR-05 2 11 46 20 20 0 0 40 13 45

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 28 36 23 6 4 1 1 66 11 94
2017 CR-04 17 30 32 9 8 2 2 49 17 47
2017 CR-05 38 44 13 4 0 0 0 82 4 45

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 27 37 14 8 11 3 0 66 20 94
2017 CR-04 24 30 15 6 21 4 0 56 28 47
2017 CR-05 31 44 13 9 2 0 0 76 11 45
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 20 80 93
2017 CR-04 21 79 46
2017 CR-05 17 83 45
2014 CR 21 79 146
2014 CR-04 15 85 93
2014 CR-05 32 68 44

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 79 21 19
2017 CR-04 70 30 10
2014 CR 87 13 30
2014 CR-04 79 21 14
2014 CR-05 93 7 14

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 46 40 7 0 0 0 7 93 0 15
2014 CR 61 23 4 4 8 0 0 85 12 26
2014 CR-04 64 18 9 0 9 0 0 82 9 11
2014 CR-05 54 31 0 8 8 0 0 85 15 13
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 33 19 21 9 15 1 1 34 66 94
2017 CR-04 26 26 25 8 13 2 0 26 74 47
2017 CR-05 40 11 18 11 18 0 2 41 59 45

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 CR 23 61
2017 CR-04 17 34
2017 CR-05 31 26

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 CR 21 61
2017 CR-04 15 34
2017 CR-05 31 26

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 CR 18 61
2017 CR-04 12 34
2017 CR-05 26 26

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 CR 34 61
2017 CR-04 38 34
2017 CR-05 31 26

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 CR 5 61
2017 CR-04 6 34
2017 CR-05 4 26

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 CR 48 61
2017 CR-04 50 34
2017 CR-05 42 26

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 CR 11 44 27 7 5 5 56
2017 CR-04 14 46 27 7 3 3 30
2017 CR-05 4 44 28 8 8 8 25

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 13 30 13 13 20 0 11 48 37 61
2017 CR-04 20 24 12 9 27 0 9 48 39 34
2017 CR-05 4 38 16 19 12 0 11 47 35 26

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 3 6 13 11 61 1 3 10 76 61
2017 CR-04 6 8 15 6 59 3 3 15 69 34
2017 CR-05 0 4 8 19 66 0 4 4 88 26
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