2017 Public Service Employee Survey Results for the Public Services and Procurement Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - AU

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 33 52 6 4 4 0 0 85 9 67
2017 AU-04 25 50 11 7 7 0 0 75 14 28
2017 AU-05 33 60 7 0 0 0 0 93 0 15
2014 AU 27 47 1 15 10 0 0 73 25 68
2014 AU-04 22 50 0 14 14 0 0 72 28 36
2014 AU-05 14 50 0 29 7 0 0 64 36 14
2011 AU 32 44 5 13 5 1 0 77 18 105
2011 AU-02 40 30 0 10 20 0 0 70 30 10
2011 AU-03 29 41 6 24 0 0 0 71 24 17
2011 AU-04 28 57 0 13 2 0 0 85 15 46
2011 AU-05 48 35 4 9 0 4 0 86 9 23
2008 AU 36 45 3 14 2 0 0 81 15 117
2008 AU-03 39 39 6 17 0 0 0 78 17 18
2008 AU-04 26 62 4 9 0 0 0 87 9 47
2008 AU-05 50 31 3 13 3 0 0 81 16 32

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 70 16 7 3 3 0 0 87 6 67
2017 AU-04 61 25 7 4 4 0 0 86 7 28
2017 AU-05 60 20 13 7 0 0 0 80 7 15
2014 AU 62 25 1 6 3 0 3 89 9 68
2014 AU-04 53 25 3 11 6 0 3 80 17 36
2014 AU-05 79 21 0 0 0 0 0 100 0 14
2011 AU 62 30 1 3 3 2 0 93 6 105
2011 AU-02 90 0 0 0 10 0 0 90 10 10
2011 AU-03 76 24 0 0 0 0 0 100 0 17
2011 AU-04 57 35 0 2 4 2 0 93 7 46
2011 AU-05 57 35 0 4 0 4 0 95 5 23
2008 AU 65 28 1 4 2 0 1 93 6 116
2008 AU-03 61 33 0 6 0 0 0 94 6 18
2008 AU-04 74 24 0 2 0 0 0 98 2 46
2008 AU-05 53 41 0 3 3 0 0 94 6 32

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 63 27 6 0 4 0 0 90 4 67
2017 AU-04 57 32 4 0 7 0 0 89 7 28
2017 AU-05 53 27 20 0 0 0 0 80 0 15
2014 AU 66 22 3 3 4 0 1 90 7 68
2014 AU-04 58 25 0 6 8 0 3 86 14 36
2014 AU-05 86 7 7 0 0 0 0 93 0 14
2011 AU 60 22 5 6 6 1 1 83 12 105
2011 AU-02 90 0 0 0 10 0 0 90 10 10
2011 AU-03 59 24 6 6 6 0 0 82 12 17
2011 AU-04 57 26 9 2 4 0 2 84 7 46
2011 AU-05 61 22 0 4 9 4 0 86 14 23
2008 AU 58 25 5 8 3 0 1 84 11 117
2008 AU-03 56 17 6 11 11 0 0 72 22 18
2008 AU-04 60 28 4 6 2 0 0 87 9 47
2008 AU-05 53 28 6 9 3 0 0 81 13 32

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 48 33 4 13 1 0 0 81 15 67
2017 AU-04 39 39 7 14 0 0 0 79 14 28
2017 AU-05 33 40 7 20 0 0 0 73 20 15
2014 AU 35 34 7 19 4 0 0 69 24 68
2014 AU-04 33 39 3 25 0 0 0 72 25 36
2014 AU-05 36 21 21 14 7 0 0 57 21 14
2011 AU 41 36 9 6 8 1 0 78 13 105
2011 AU-02 30 20 10 10 30 0 0 50 40 10
2011 AU-03 29 53 12 6 0 0 0 82 6 17
2011 AU-04 41 37 11 9 2 0 0 78 11 46
2011 AU-05 61 26 4 0 4 4 0 91 5 23

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 37 43 8 7 4 0 0 81 12 67
2017 AU-04 21 54 7 11 7 0 0 75 18 28
2017 AU-05 40 40 13 7 0 0 0 80 7 15
2014 AU 29 34 13 15 9 0 0 63 24 68
2014 AU-04 22 42 17 14 6 0 0 64 19 36
2014 AU-05 43 14 14 21 7 0 0 57 29 14
2011 AU 33 35 8 15 8 1 0 69 23 105
2011 AU-02 20 30 0 10 40 0 0 50 50 10
2011 AU-03 18 47 12 18 6 0 0 65 24 17
2011 AU-04 33 41 9 13 4 0 0 74 17 46
2011 AU-05 52 17 4 17 4 4 0 73 23 23
2008 AU 31 32 15 13 9 0 0 63 21 117
2008 AU-03 39 22 17 6 17 0 0 61 22 18
2008 AU-04 23 45 17 9 6 0 0 68 15 47
2008 AU-05 50 25 16 9 0 0 0 75 9 32

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 55 33 6 4 2 0 0 88 6 67
2017 AU-04 54 32 7 7 0 0 0 86 7 28
2017 AU-05 47 33 13 7 0 0 0 80 7 15
2014 AU 62 32 1 4 0 0 0 94 4 68
2014 AU-04 67 28 3 3 0 0 0 94 3 36
2014 AU-05 50 43 0 7 0 0 0 93 7 14
2011 AU 46 38 10 3 3 0 0 85 6 104
2011 AU-02 30 20 20 20 10 0 0 50 30 10
2011 AU-03 24 59 18 0 0 0 0 82 0 17
2011 AU-04 56 36 4 2 2 0 0 91 4 45
2011 AU-05 48 35 13 0 4 0 0 83 4 23
2008 AU 38 43 5 9 4 1 0 82 13 117
2008 AU-03 39 28 6 17 6 6 0 71 24 18
2008 AU-04 43 38 4 11 4 0 0 81 15 47
2008 AU-05 47 50 0 3 0 0 0 97 3 32

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 61 30 3 6 0 0 0 91 6 67
2017 AU-04 54 32 7 7 0 0 0 86 7 28
2017 AU-05 67 33 0 0 0 0 0 100 0 15
2014 AU 68 27 1 3 1 0 0 94 4 68
2014 AU-04 75 25 0 0 0 0 0 100 0 36
2014 AU-05 64 29 0 0 7 0 0 93 7 14
2011 AU 60 34 1 4 2 0 0 93 6 104
2011 AU-02 60 30 0 0 10 0 0 90 10 10
2011 AU-03 38 44 6 13 0 0 0 81 13 16
2011 AU-04 65 30 0 4 0 0 0 96 4 46
2011 AU-05 52 43 0 0 4 0 0 96 4 23
2008 AU 45 38 10 3 3 0 0 84 6 117
2008 AU-03 44 33 6 11 6 0 0 78 17 18
2008 AU-04 51 28 15 2 4 0 0 79 6 47
2008 AU-05 47 44 9 0 0 0 0 91 0 32

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 52 40 1 4 1 0 0 93 6 67
2017 AU-04 39 54 0 4 4 0 0 93 7 28
2017 AU-05 60 33 0 7 0 0 0 93 7 15
2014 AU 41 40 12 6 1 0 0 81 7 68
2014 AU-04 39 42 8 8 3 0 0 81 11 36
2014 AU-05 36 57 7 0 0 0 0 93 0 14

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 58 30 6 4 1 0 0 88 6 67
2017 AU-04 54 29 7 7 4 0 0 82 11 28
2017 AU-05 73 20 0 7 0 0 0 93 7 15
2014 AU 46 46 4 3 1 0 0 91 4 68
2014 AU-04 39 50 6 6 0 0 0 89 6 36
2014 AU-05 57 43 0 0 0 0 0 100 0 14
2011 AU 44 33 15 2 4 2 0 79 6 105
2011 AU-02 60 0 10 10 20 0 0 60 30 10
2011 AU-03 35 35 18 0 12 0 0 71 12 17
2011 AU-04 43 37 15 2 0 2 0 82 2 46
2011 AU-05 48 39 9 0 0 4 0 91 0 23

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 40 25 12 7 7 0 7 71 16 67
2017 AU-04 39 21 11 7 14 0 7 65 23 28
2017 AU-05 47 33 13 7 0 0 0 80 7 15
2014 AU 44 19 10 9 9 0 9 69 19 68
2014 AU-04 33 19 17 11 8 0 11 59 22 36
2014 AU-05 43 21 7 7 14 0 7 69 23 14
2011 AU 41 32 7 7 11 1 1 75 18 105
2011 AU-02 60 30 0 0 10 0 0 90 10 10
2011 AU-03 29 53 6 0 12 0 0 82 12 17
2011 AU-04 41 33 2 13 11 0 0 74 24 46
2011 AU-05 35 30 4 4 17 4 4 71 24 23
2008 AU 36 36 8 8 6 1 6 77 15 117
2008 AU-03 28 50 0 6 11 6 0 82 18 18
2008 AU-04 34 40 13 4 4 0 4 78 9 47
2008 AU-05 41 25 3 16 6 0 9 72 24 32

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 39 42 9 6 4 0 0 81 11 67
2017 AU-04 36 43 11 4 7 0 0 79 11 28
2017 AU-05 27 40 13 13 7 0 0 67 20 15
2014 AU 44 40 4 6 6 0 0 84 12 68
2014 AU-04 45 44 6 3 3 0 0 89 6 36
2014 AU-05 43 36 0 14 7 0 0 79 21 14
2011 AU 36 46 7 7 5 0 0 82 11 105
2011 AU-02 30 20 10 20 20 0 0 50 40 10
2011 AU-03 18 53 12 12 6 0 0 71 18 17
2011 AU-04 41 43 7 7 2 0 0 85 9 46
2011 AU-05 39 57 0 0 4 0 0 96 4 23
2008 AU 29 43 13 9 6 0 0 72 15 117
2008 AU-03 28 44 6 11 11 0 0 72 22 18
2008 AU-04 28 49 9 11 4 0 0 77 15 47
2008 AU-05 41 38 16 6 0 0 0 78 6 32

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 22 40 12 12 13 0 0 63 25 67
2017 AU-04 18 36 18 14 14 0 0 54 29 28
2017 AU-05 20 33 13 20 13 0 0 53 33 15
2014 AU 22 31 16 19 12 0 0 53 31 68
2014 AU-04 17 33 17 25 8 0 0 50 33 36
2014 AU-05 36 14 14 21 14 0 0 50 36 14
2011 AU 21 29 21 9 19 0 1 50 28 104
2011 AU-02 0 30 30 0 40 0 0 30 40 10
2011 AU-03 12 41 12 0 35 0 0 53 35 17
2011 AU-04 24 24 24 11 16 0 0 49 27 45
2011 AU-05 26 30 13 13 13 0 4 59 27 23

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 34 46 6 9 4 0 0 81 13 67
2017 AU-04 36 46 11 4 4 0 0 82 7 28
2017 AU-05 27 47 7 20 0 0 0 73 20 15

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 37 45 12 4 1 0 0 82 6 67
2017 AU-04 32 54 7 4 4 0 0 86 7 28
2017 AU-05 33 33 20 13 0 0 0 67 13 15
2014 AU 35 43 13 7 1 0 0 78 9 68
2014 AU-04 31 39 19 8 3 0 0 69 11 36
2014 AU-05 43 43 0 14 0 0 0 86 14 14
2011 AU 30 42 7 10 10 1 0 73 20 105
2011 AU-02 40 40 0 0 20 0 0 80 20 10
2011 AU-03 24 41 6 18 12 0 0 65 29 17
2011 AU-04 28 46 7 13 7 0 0 74 20 46
2011 AU-05 30 48 0 4 13 4 0 82 18 23
2008 AU 35 34 17 8 6 0 0 69 14 116
2008 AU-03 33 39 11 6 11 0 0 72 17 18
2008 AU-04 30 33 22 11 4 0 0 63 15 46
2008 AU-05 50 34 9 0 6 0 0 84 6 32

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 30 40 13 6 10 0 0 70 16 67
2017 AU-04 21 43 21 7 7 0 0 64 14 28
2017 AU-05 27 33 20 7 13 0 0 60 20 15

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 55 31 10 3 0 0 0 87 3 67
2017 AU-04 57 25 18 0 0 0 0 82 0 28
2017 AU-05 47 40 7 7 0 0 0 87 7 15
2014 AU 65 28 6 1 0 0 0 93 1 68
2014 AU-04 61 36 3 0 0 0 0 97 0 36
2014 AU-05 79 14 0 7 0 0 0 93 7 14
2011 AU 59 33 3 3 1 0 1 93 4 105
2011 AU-02 50 20 10 10 10 0 0 70 20 10
2011 AU-03 53 35 12 0 0 0 0 88 0 17
2011 AU-04 61 35 0 4 0 0 0 96 4 46
2011 AU-05 61 35 0 0 0 0 4 100 0 23

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 34 36 15 12 3 0 0 70 15 67
2017 AU-04 32 39 14 11 4 0 0 71 14 28
2017 AU-05 33 40 13 13 0 0 0 73 13 15
2014 AU 27 43 13 12 6 0 0 69 18 68
2014 AU-04 22 42 17 14 6 0 0 64 19 36
2014 AU-05 36 36 14 7 7 0 0 71 14 14
2011 AU 32 35 8 11 14 1 0 67 25 104
2011 AU-03 18 41 12 12 18 0 0 59 29 17
2011 AU-04 28 35 11 15 11 0 0 63 26 46
2011 AU-05 52 30 4 0 9 4 0 86 9 23

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 40 33 9 12 4 0 1 74 17 67
2017 AU-04 39 32 7 18 4 0 0 71 21 28
2017 AU-05 40 33 20 0 7 0 0 73 7 15
2014 AU 29 41 10 15 4 0 0 71 19 68
2014 AU-04 19 47 14 17 3 0 0 67 19 36
2014 AU-05 50 29 7 7 7 0 0 79 14 14

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 39 39 12 6 3 0 1 79 9 67
2017 AU-04 29 43 14 11 4 0 0 71 14 28
2017 AU-05 40 33 27 0 0 0 0 73 0 15
2014 AU 31 44 10 12 3 0 0 75 15 68
2014 AU-04 25 50 14 11 0 0 0 75 11 36
2014 AU-05 29 43 7 21 0 0 0 71 21 14
2011 AU 32 38 11 12 5 1 0 71 17 105
2011 AU-02 30 40 0 20 10 0 0 70 30 10
2011 AU-03 35 41 12 12 0 0 0 76 12 17
2011 AU-04 22 43 13 15 7 0 0 65 22 46
2011 AU-05 48 35 0 9 4 4 0 86 14 23

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 49 36 9 3 3 0 0 85 6 67
2017 AU-04 39 43 7 4 7 0 0 82 11 28
2017 AU-05 53 20 20 7 0 0 0 73 7 15
2014 AU 44 37 10 7 1 0 0 81 9 68
2014 AU-04 39 47 8 6 0 0 0 86 6 36
2014 AU-05 43 36 0 14 7 0 0 79 21 14
2011 AU 37 47 8 5 4 0 0 84 9 105
2011 AU-02 30 30 10 10 20 0 0 60 30 10
2011 AU-03 18 53 24 6 0 0 0 71 6 17
2011 AU-04 43 41 7 7 2 0 0 85 9 46
2011 AU-05 39 57 0 0 4 0 0 96 4 23
2008 AU 28 50 12 5 5 0 0 78 10 117
2008 AU-03 28 44 11 6 11 0 0 72 17 18
2008 AU-04 28 51 13 6 2 0 0 79 9 47
2008 AU-05 34 50 9 6 0 0 0 84 6 32

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 48 43 6 3 0 0 0 91 3 67
2017 AU-04 39 46 11 4 0 0 0 86 4 28
2017 AU-05 60 33 0 7 0 0 0 93 7 15
2014 AU 38 43 13 4 1 0 0 81 6 68
2014 AU-04 33 45 14 8 0 0 0 78 8 36
2014 AU-05 36 50 14 0 0 0 0 86 0 14
2011 AU 27 40 20 11 1 1 0 67 13 105
2011 AU-02 40 40 0 10 10 0 0 80 20 10
2011 AU-03 12 53 24 12 0 0 0 65 12 17
2011 AU-04 26 33 24 17 0 0 0 59 17 46
2011 AU-05 30 48 13 4 0 4 0 82 5 23
2008 AU 15 52 19 11 3 1 0 67 14 117
2008 AU-03 17 61 6 11 6 0 0 78 17 18
2008 AU-04 11 45 30 11 2 2 0 57 13 47
2008 AU-05 13 56 16 13 3 0 0 69 16 32

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 6 15 45 18 12 3 1 31 22 67
2017 AU-04 11 7 43 25 11 4 0 37 19 28
2017 AU-05 0 20 60 7 13 0 0 20 20 15
2014 AU 1 16 50 18 13 0 1 31 18 68
2014 AU-04 3 14 55 22 6 0 0 28 17 36
2014 AU-05 0 21 50 14 14 0 0 29 21 14
2011 AU 13 23 34 19 8 1 2 27 37 105
2011 AU-02 20 10 40 20 10 0 0 30 30 10
2011 AU-03 24 29 12 24 6 0 6 31 56 17
2011 AU-04 11 22 39 17 9 0 2 27 33 46
2011 AU-05 9 17 39 22 9 4 0 32 27 23
2008 AU 15 24 44 11 5 1 1 17 39 117
2008 AU-03 22 33 39 0 0 0 6 0 59 18
2008 AU-04 17 9 51 13 9 2 0 22 26 47
2008 AU-05 3 44 28 19 6 0 0 25 47 32

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 1 12 24 21 28 6 7 57 16 67
2017 AU-04 4 11 18 18 36 7 7 63 17 28
2017 AU-05 0 20 33 33 13 0 0 47 20 15
2014 AU 6 20 28 22 22 1 0 45 27 68
2014 AU-04 6 14 39 28 14 0 0 42 19 36
2014 AU-05 7 36 7 14 36 0 0 50 43 14
2011 AU 34 21 13 17 10 3 2 28 58 104
2011 AU-02 50 20 0 10 0 10 10 13 88 10
2011 AU-03 44 19 13 6 13 0 6 20 67 16
2011 AU-04 28 26 13 24 9 0 0 33 54 46
2011 AU-05 22 22 22 13 17 4 0 32 45 23
2008 AU 17 28 33 14 5 3 0 20 46 115
2008 AU-03 12 41 35 12 0 0 0 12 53 17
2008 AU-04 13 21 36 17 9 4 0 27 36 47
2008 AU-05 19 31 25 16 6 3 0 23 52 32

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 10 21 30 27 10 0 1 38 32 67
2017 AU-04 18 14 36 14 14 0 4 30 33 28
2017 AU-05 0 13 33 47 7 0 0 53 13 15
2014 AU 12 27 23 25 10 0 3 36 39 68
2014 AU-04 14 28 25 31 3 0 0 33 42 36
2014 AU-05 7 29 21 14 21 0 7 38 38 14
2011 AU 13 20 33 18 10 1 4 30 35 105
2011 AU-02 20 30 20 10 0 0 20 13 63 10
2011 AU-03 12 18 35 18 12 0 6 31 31 17
2011 AU-04 11 22 39 20 9 0 0 28 33 46
2011 AU-05 9 17 22 26 17 4 4 48 29 23
2008 AU 15 25 34 18 4 0 4 23 41 117
2008 AU-03 11 17 33 17 6 0 17 27 33 18
2008 AU-04 13 30 36 17 2 0 2 20 43 47
2008 AU-05 9 22 38 22 6 0 3 29 32 32

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 5 6 30 38 20 0 2 58 11 66
2017 AU-04 7 14 25 39 14 0 0 54 21 28
2017 AU-05 0 0 40 47 13 0 0 60 0 15
2014 AU 3 12 40 29 15 0 1 45 15 68
2014 AU-04 3 19 39 33 6 0 0 39 22 36
2014 AU-05 7 0 50 14 29 0 0 43 7 14
2011 AU 11 16 35 24 10 1 3 35 29 105
2011 AU-02 20 10 30 30 0 0 10 33 33 10
2011 AU-03 6 12 41 29 6 0 6 38 19 17
2011 AU-04 11 20 39 20 9 0 2 29 31 46
2011 AU-05 9 13 26 30 17 4 0 50 23 23
2008 AU 7 19 38 29 4 0 3 34 26 117
2008 AU-03 11 6 50 28 0 0 6 29 18 18
2008 AU-04 9 21 40 26 2 0 2 28 30 47
2008 AU-05 0 28 34 28 6 0 3 35 29 32

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 3 6 32 27 26 0 6 56 10 66
2017 AU-04 4 11 33 26 26 0 0 52 15 27
2017 AU-05 0 7 33 40 13 0 7 57 7 15
2014 AU 9 16 37 28 7 1 1 36 26 68
2014 AU-04 8 22 33 28 6 3 0 34 31 36
2014 AU-05 7 0 57 29 0 0 7 31 8 14
2011 AU 15 26 34 12 10 1 2 23 42 105
2011 AU-02 20 10 50 10 10 0 0 20 30 10
2011 AU-03 24 18 18 18 18 0 6 38 44 17
2011 AU-04 13 28 37 11 9 0 2 20 42 46
2011 AU-05 13 26 35 13 9 4 0 23 41 23
2008 AU 9 25 30 22 7 2 5 31 37 117
2008 AU-03 11 28 28 22 0 0 11 25 44 18
2008 AU-04 11 28 32 15 6 2 6 23 42 47
2008 AU-05 6 22 41 19 9 0 3 29 29 32

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 1 4 18 33 36 0 7 74 6 67
2017 AU-04 0 7 18 29 39 0 7 73 8 28
2017 AU-05 0 7 27 40 27 0 0 67 7 15
2014 AU 1 0 31 37 22 1 7 65 2 68
2014 AU-04 0 0 42 36 11 3 8 53 0 36
2014 AU-05 7 0 21 36 36 0 0 71 7 14
2011 AU 5 10 21 35 21 3 6 61 16 104
2011 AU-02 10 0 0 30 30 0 30 86 14 10
2011 AU-03 0 6 24 41 24 0 6 69 6 17
2011 AU-04 4 9 24 36 20 2 4 60 14 45
2011 AU-05 4 13 26 30 22 4 0 55 18 23
2008 AU 8 13 28 29 15 2 6 47 22 117
2008 AU-03 6 17 28 39 0 0 11 44 25 18
2008 AU-04 9 13 32 23 15 4 4 42 23 47
2008 AU-05 3 19 34 22 16 0 6 40 23 32

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 3 19 34 27 13 0 3 42 23 67
2017 AU-04 4 18 43 21 14 0 0 36 21 28
2017 AU-05 0 13 40 40 7 0 0 47 13 15
2014 AU 7 13 40 27 12 0 1 39 21 68
2014 AU-04 6 14 50 28 3 0 0 31 19 36
2014 AU-05 14 0 43 21 21 0 0 43 14 14
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 67 19 9 3 1 0 0 87 4 67
2017 AU-04 64 21 4 7 4 0 0 86 11 28
2017 AU-05 53 27 20 0 0 0 0 80 0 15
2014 AU 71 10 6 4 3 1 4 86 8 68
2014 AU-04 64 8 6 5 6 3 8 81 12 36
2014 AU-05 79 7 14 0 0 0 0 86 0 14
2011 AU 69 16 3 7 4 1 1 86 11 105
2011 AU-02 70 10 0 0 20 0 0 80 20 10
2011 AU-03 71 18 0 12 0 0 0 88 12 17
2011 AU-04 78 13 2 4 2 0 0 91 7 46
2011 AU-05 52 22 4 9 4 4 4 81 14 23
2008 AU 58 19 7 5 4 1 6 83 10 117
2008 AU-03 56 28 0 6 6 0 6 88 12 18
2008 AU-04 62 21 2 6 0 2 6 91 7 47
2008 AU-05 53 16 13 3 9 0 6 73 13 32

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 31 31 24 3 6 1 3 66 9 67
2017 AU-04 18 32 32 4 14 0 0 50 18 28
2017 AU-05 33 47 13 0 0 7 0 86 0 15
2014 AU 28 37 12 4 9 6 4 72 15 68
2014 AU-04 22 36 8 8 14 8 3 66 25 36
2014 AU-05 36 50 7 0 0 0 7 92 0 14

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 49 29 14 3 5 0 0 78 8 65
2017 AU-04 36 32 14 7 11 0 0 68 18 28
2017 AU-05 60 20 20 0 0 0 0 80 0 15
2014 AU 38 32 12 9 6 3 0 73 15 68
2014 AU-04 28 36 14 8 8 6 0 68 18 36
2014 AU-05 57 29 7 7 0 0 0 86 7 14

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 36 30 16 15 1 1 0 67 17 67
2017 AU-04 25 29 21 18 4 4 0 56 22 28
2017 AU-05 33 33 13 20 0 0 0 67 20 15
2014 AU 40 41 4 12 3 0 0 81 15 68
2014 AU-04 36 47 6 11 0 0 0 83 11 36
2014 AU-05 43 14 7 21 14 0 0 57 36 14
2011 AU 31 39 7 14 7 1 1 72 22 104
2011 AU-02 0 20 10 40 30 0 0 20 70 10
2011 AU-03 50 25 0 13 13 0 0 75 25 16
2011 AU-04 22 52 9 11 4 0 2 76 16 46
2011 AU-05 35 43 9 9 0 4 0 82 9 23
2008 AU 26 38 13 15 5 3 0 66 21 117
2008 AU-03 33 33 11 11 11 0 0 67 22 18
2008 AU-04 21 36 17 17 4 4 0 60 22 47
2008 AU-05 44 34 6 13 0 3 0 81 13 32

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 28 31 18 3 10 6 3 66 15 67
2017 AU-04 21 32 21 4 14 7 0 58 19 28
2017 AU-05 20 53 13 7 7 0 0 73 13 15
2014 AU 35 27 16 13 4 3 1 65 18 68
2014 AU-04 28 33 14 17 6 3 0 63 23 36
2014 AU-05 43 21 14 7 7 0 7 69 15 14
2011 AU 29 30 11 10 12 5 2 63 24 105
2011 AU-02 10 10 10 30 40 0 0 20 70 10
2011 AU-03 24 35 12 0 18 12 0 67 20 17
2011 AU-04 20 35 15 11 13 4 2 58 26 46
2011 AU-05 39 39 4 9 0 4 4 86 10 23
2008 AU 32 28 15 9 9 6 0 65 19 117
2008 AU-03 28 22 17 11 17 6 0 53 29 18
2008 AU-04 21 30 19 9 13 9 0 56 23 47
2008 AU-05 59 28 6 3 0 3 0 90 3 32

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 15 16 25 18 10 12 3 37 33 67
2017 AU-04 14 14 25 25 7 11 4 33 38 28
2017 AU-05 20 20 27 13 20 0 0 40 33 15
2014 AU 10 24 25 9 13 16 3 42 27 68
2014 AU-04 6 28 22 8 14 17 6 43 29 36
2014 AU-05 14 7 29 21 21 7 0 23 46 14

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 60 31 4 0 3 1 0 92 3 67
2017 AU-04 46 39 4 0 7 4 0 89 7 28
2017 AU-05 60 27 13 0 0 0 0 87 0 15
2014 AU 41 41 6 7 4 0 0 82 12 68
2014 AU-04 36 42 8 11 3 0 0 78 14 36
2014 AU-05 36 50 0 7 7 0 0 86 14 14
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 28 40 19 4 7 0 0 69 12 67
2017 AU-04 25 36 25 4 11 0 0 61 14 28
2017 AU-05 27 47 20 7 0 0 0 73 7 15
2014 AU 35 37 15 9 4 0 0 72 13 68
2014 AU-04 31 33 22 11 3 0 0 64 14 36
2014 AU-05 43 36 7 14 0 0 0 79 14 14
2011 AU 26 41 10 11 11 0 1 67 23 105
2011 AU-02 10 60 0 10 20 0 0 70 30 10
2011 AU-03 18 53 0 24 6 0 0 71 29 17
2011 AU-04 28 33 11 11 17 0 0 61 28 46
2011 AU-05 30 43 13 4 4 0 4 77 9 23
2008 AU 27 36 11 16 9 0 0 63 26 117
2008 AU-03 39 28 6 17 11 0 0 67 28 18
2008 AU-04 21 47 9 19 4 0 0 68 23 47
2008 AU-05 31 41 9 6 13 0 0 72 19 32

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 51 27 9 7 3 3 0 80 11 67
2017 AU-04 39 29 11 14 7 0 0 68 21 28
2017 AU-05 47 40 13 0 0 0 0 87 0 15
2014 AU 47 21 15 12 3 3 0 70 15 68
2014 AU-04 47 17 17 14 3 3 0 66 17 36
2014 AU-05 43 29 7 21 0 0 0 71 21 14
2011 AU 37 30 14 5 12 2 0 68 17 105
2011 AU-02 30 20 10 0 30 10 0 56 33 10
2011 AU-03 24 59 6 0 12 0 0 82 12 17
2011 AU-04 35 28 20 4 13 0 0 63 17 46
2011 AU-05 57 13 9 13 4 4 0 73 18 23
2008 AU 37 30 16 9 7 1 0 67 16 117
2008 AU-03 44 22 17 6 11 0 0 67 17 18
2008 AU-04 34 36 13 11 6 0 0 70 17 47
2008 AU-05 38 31 19 3 6 3 0 71 10 32

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 34 43 12 4 6 0 0 78 10 67
2017 AU-04 29 39 18 4 11 0 0 68 14 28
2017 AU-05 27 53 13 0 7 0 0 80 7 15
2014 AU 40 29 9 18 4 0 0 69 22 68
2014 AU-04 33 25 11 28 3 0 0 58 31 36
2014 AU-05 36 50 7 7 0 0 0 86 7 14
2011 AU 33 32 12 10 11 0 0 66 22 105
2011 AU-02 40 20 0 10 30 0 0 60 40 10
2011 AU-03 29 35 24 6 6 0 0 65 12 17
2011 AU-04 28 30 15 13 13 0 0 59 26 46
2011 AU-05 43 39 0 13 4 0 0 83 17 23
2008 AU 29 38 11 15 7 0 0 68 21 117
2008 AU-03 39 22 17 11 11 0 0 61 22 18
2008 AU-04 21 49 4 19 6 0 0 70 26 47
2008 AU-05 38 31 13 13 6 0 0 69 19 32

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 85 9 3 1 1 0 0 94 3 67
2017 AU-04 82 14 0 0 4 0 0 96 4 28
2017 AU-05 80 0 13 7 0 0 0 80 7 15
2014 AU 80 9 3 3 1 0 4 92 5 68
2014 AU-04 78 6 0 5 3 0 8 91 9 36
2014 AU-05 71 14 14 0 0 0 0 86 0 14
2011 AU 74 16 3 2 5 0 0 90 7 105
2011 AU-02 70 10 0 0 20 0 0 80 20 10
2011 AU-03 71 24 0 0 6 0 0 94 6 17
2011 AU-04 83 15 0 0 2 0 0 98 2 46
2011 AU-05 65 13 13 4 4 0 0 78 9 23
2008 AU 74 11 7 3 1 0 4 89 4 117
2008 AU-03 83 6 6 0 0 0 6 94 0 18
2008 AU-04 79 11 2 2 0 0 6 95 2 47
2008 AU-05 66 16 13 3 3 0 0 81 6 32

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 69 15 6 4 4 0 1 85 9 67
2017 AU-04 71 7 7 11 4 0 0 79 14 28
2017 AU-05 67 27 7 0 0 0 0 93 0 15
2014 AU 60 27 7 1 3 0 1 88 4 68
2014 AU-04 58 25 11 3 3 0 0 83 6 36
2014 AU-05 64 36 0 0 0 0 0 100 0 14
2011 AU 46 37 6 4 5 2 1 85 9 105
2011 AU-02 10 60 10 10 10 0 0 70 20 10
2011 AU-03 35 47 0 6 12 0 0 82 18 17
2011 AU-04 50 37 4 4 2 0 2 89 7 46
2011 AU-05 65 26 0 0 4 4 0 95 5 23

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 55 30 4 6 4 0 0 85 10 67
2017 AU-04 57 18 4 11 11 0 0 75 21 28
2017 AU-05 53 40 7 0 0 0 0 93 0 15

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 55 27 3 7 6 1 0 83 14 67
2017 AU-04 54 18 7 14 7 0 0 71 21 28
2017 AU-05 40 53 0 0 0 7 0 100 0 15

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 51 25 15 4 4 0 0 76 9 67
2017 AU-04 43 18 21 7 11 0 0 61 18 28
2017 AU-05 47 40 13 0 0 0 0 87 0 15
2014 AU 50 29 9 6 6 0 0 79 12 68
2014 AU-04 47 25 17 6 6 0 0 72 11 36
2014 AU-05 50 36 0 7 7 0 0 86 14 14
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 23 14 41 0 9 9 5 42 11 22
2017 AU-05 14 21 43 0 0 14 7 45 0 14
2014 AU 9 23 32 14 14 0 9 35 30 22
2014 AU-05 8 15 31 15 15 0 15 27 36 13

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 28 37 18 4 1 10 0 73 7 67
2017 AU-04 21 36 18 7 4 14 0 67 13 28
2017 AU-05 27 40 20 7 0 7 0 71 7 15
2014 AU 28 22 21 7 4 18 0 61 14 68
2014 AU-04 19 28 19 11 3 19 0 59 17 36
2014 AU-05 43 7 14 7 7 21 0 64 18 14
2011 AU 21 27 22 10 12 9 0 52 24 105
2011 AU-02 10 30 10 10 30 10 0 44 44 10
2011 AU-03 18 41 12 12 18 0 0 59 29 17
2011 AU-04 15 22 28 9 11 15 0 44 23 46
2011 AU-05 39 26 17 9 4 4 0 68 14 23

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 27 39 18 4 4 7 0 71 10 67
2017 AU-04 18 32 29 11 4 7 0 54 15 28
2017 AU-05 27 33 20 0 13 7 0 64 14 15
2014 AU 24 29 25 10 7 4 0 55 18 68
2014 AU-04 19 33 25 17 3 3 0 54 20 36
2014 AU-05 21 36 14 7 14 7 0 62 23 14
2011 AU 13 29 18 13 24 2 0 43 38 104
2011 AU-02 0 10 30 20 40 0 0 10 60 10
2011 AU-03 0 29 18 12 35 6 0 31 50 17
2011 AU-04 9 31 22 11 24 2 0 41 36 45
2011 AU-05 35 35 13 9 9 0 0 70 17 23
2008 AU 15 30 20 18 15 3 0 46 34 117
2008 AU-03 11 33 22 17 17 0 0 44 33 18
2008 AU-04 15 28 19 15 17 6 0 45 34 47
2008 AU-05 22 31 22 13 13 0 0 53 25 32

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 19 33 22 10 4 10 0 58 17 67
2017 AU-04 7 29 36 18 4 7 0 38 23 28
2017 AU-05 27 33 13 0 13 13 0 69 15 15
2014 AU 15 31 21 15 6 13 0 53 24 68
2014 AU-04 8 36 25 11 3 17 0 53 16 36
2014 AU-05 14 36 7 21 14 7 0 54 38 14
2011 AU 5 28 17 19 22 9 0 36 45 104
2011 AU-02 0 30 10 20 30 10 0 33 56 10
2011 AU-03 0 25 19 13 38 6 0 27 53 16
2011 AU-04 0 26 17 26 20 11 0 29 51 46
2011 AU-05 17 35 22 9 13 4 0 55 23 23
2008 AU 4 26 26 16 21 7 0 32 39 117
2008 AU-03 11 22 28 6 17 17 0 40 27 18
2008 AU-04 0 26 26 17 23 9 0 28 44 47
2008 AU-05 9 31 34 16 9 0 0 41 25 32

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 18 44 20 5 5 9 0 68 10 66
2017 AU-04 7 50 25 4 7 7 0 62 12 28
2017 AU-05 13 33 27 7 7 13 0 54 15 15
2014 AU 18 28 19 16 7 12 0 52 27 68
2014 AU-04 19 31 14 19 6 11 0 56 28 36
2014 AU-05 7 21 36 14 14 7 0 31 31 14
2011 AU 11 29 18 14 18 8 2 44 36 104
2011 AU-02 0 20 30 0 30 10 10 25 38 10
2011 AU-03 6 25 13 13 38 6 0 33 53 16
2011 AU-04 7 33 20 17 13 9 2 44 34 46
2011 AU-05 26 26 17 13 13 4 0 55 27 23
2008 AU 9 30 19 14 12 16 0 47 31 117
2008 AU-03 17 28 11 11 11 22 0 57 29 18
2008 AU-04 2 32 21 9 15 21 0 43 30 47
2008 AU-05 22 22 28 13 6 9 0 48 21 32

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 16 39 22 12 6 4 0 58 19 67
2017 AU-04 0 43 21 29 4 4 0 44 33 28
2017 AU-05 20 40 20 0 20 0 0 60 20 15
2014 AU 12 38 18 20 7 4 0 52 29 68
2014 AU-04 8 42 14 28 6 3 0 52 34 36
2014 AU-05 14 21 36 7 14 7 0 38 23 14
2011 AU 12 30 18 15 23 2 0 42 39 104
2011 AU-02 0 40 20 10 30 0 0 40 40 10
2011 AU-03 0 25 25 6 38 6 0 27 47 16
2011 AU-04 9 26 15 24 24 2 0 36 49 46
2011 AU-05 30 35 17 9 9 0 0 65 17 23
2008 AU 10 26 19 24 15 5 0 39 41 117
2008 AU-03 11 44 6 22 11 6 0 59 35 18
2008 AU-04 4 23 17 32 17 6 0 30 52 47
2008 AU-05 19 22 31 16 9 3 0 42 26 32
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 22 45 21 3 4 4 0 70 8 67
2017 AU-04 7 57 18 7 4 7 0 69 12 28
2017 AU-05 27 40 20 0 13 0 0 67 13 15
2014 AU 21 52 9 13 6 0 0 72 19 68
2014 AU-04 17 53 8 19 3 0 0 70 22 36
2014 AU-05 21 57 0 7 14 0 0 79 21 14
2011 AU 14 39 19 15 10 2 0 54 26 105
2011 AU-02 10 40 10 10 20 10 0 56 33 10
2011 AU-03 12 53 0 24 12 0 0 65 35 17
2011 AU-04 11 35 24 20 9 2 0 47 29 46
2011 AU-05 22 43 26 4 4 0 0 65 9 23

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 44 36 15 2 0 3 0 83 2 66
2017 AU-04 37 41 19 4 0 0 0 78 4 27
2017 AU-05 33 47 13 0 0 7 0 86 0 15
2014 AU 49 38 4 4 0 4 0 91 5 68
2014 AU-04 42 47 3 3 0 6 0 94 3 36
2014 AU-05 64 21 7 7 0 0 0 86 7 14
2011 AU 33 42 11 4 4 6 0 80 8 105
2011 AU-02 20 20 20 0 20 20 0 50 25 10
2011 AU-03 35 53 6 0 0 6 0 94 0 17
2011 AU-04 24 54 7 7 2 7 0 84 9 46
2011 AU-05 52 30 9 4 4 0 0 83 9 23

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 45 31 12 4 1 4 1 81 6 67
2017 AU-04 36 29 11 7 4 11 4 75 13 28
2017 AU-05 40 40 20 0 0 0 0 80 0 15
2014 AU 50 31 12 1 3 3 0 83 5 68
2014 AU-04 42 36 8 3 6 5 0 82 9 36
2014 AU-05 57 21 21 0 0 0 0 79 0 14
2011 AU 33 43 9 9 5 2 0 78 14 105
2011 AU-02 20 40 10 20 10 0 0 60 30 10
2011 AU-03 35 47 6 12 0 0 0 82 12 17
2011 AU-04 26 50 11 9 2 2 0 78 11 46
2011 AU-05 43 35 9 4 9 0 0 78 13 23
2008 AU 26 45 11 7 8 3 0 74 15 117
2008 AU-03 28 39 6 11 17 0 0 67 28 18
2008 AU-04 17 53 13 6 6 4 0 73 13 47
2008 AU-05 44 34 13 3 3 3 0 81 6 32

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 37 27 24 7 4 0 0 64 12 67
2017 AU-04 29 29 25 11 7 0 0 57 18 28
2017 AU-05 33 27 33 7 0 0 0 60 7 15
2014 AU 29 34 21 10 1 4 0 66 12 68
2014 AU-04 25 36 22 11 3 3 0 63 14 36
2014 AU-05 36 29 21 7 0 7 0 69 8 14
2011 AU 18 29 23 14 9 7 1 51 25 105
2011 AU-02 0 20 40 0 30 10 0 22 33 10
2011 AU-03 6 41 24 12 12 6 0 50 25 17
2011 AU-04 17 28 22 20 7 7 0 49 28 46
2011 AU-05 35 30 17 9 4 0 4 68 14 23

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 22 25 24 12 10 6 0 51 24 67
2017 AU-04 18 25 18 14 14 11 0 48 32 28
2017 AU-05 27 27 33 0 7 7 0 57 7 15
2014 AU 21 21 21 15 15 9 0 45 32 68
2014 AU-04 17 22 19 17 19 6 0 41 38 36
2014 AU-05 21 7 29 14 7 21 0 36 27 14
2011 AU 13 17 23 17 17 10 3 35 39 105
2011 AU-02 10 10 20 20 40 0 0 20 60 10
2011 AU-03 0 12 24 6 35 18 6 15 54 17
2011 AU-04 13 22 20 24 13 9 0 38 40 46
2011 AU-05 22 22 26 9 4 9 9 53 16 23

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 66 16 7 4 1 3 1 86 6 67
2017 AU-04 57 14 7 7 4 7 4 80 12 28
2017 AU-05 60 20 13 7 0 0 0 80 7 15
2014 AU 47 18 15 3 4 3 10 75 8 68
2014 AU-04 36 19 14 5 8 6 11 67 16 36
2014 AU-05 64 14 21 0 0 0 0 79 0 14

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 78 13 6 0 0 0 3 94 0 67
2017 AU-04 64 21 7 0 0 0 7 92 0 28
2017 AU-05 80 7 13 0 0 0 0 87 0 15
2014 AU 62 23 7 1 0 1 4 91 2 68
2014 AU-04 50 28 11 3 0 3 6 85 3 36
2014 AU-05 79 14 7 0 0 0 0 93 0 14
2011 AU 61 21 9 1 2 2 5 88 3 105
2011 AU-02 50 10 0 0 20 0 20 75 25 10
2011 AU-03 71 24 6 0 0 0 0 94 0 17
2011 AU-04 61 22 7 2 0 2 7 90 2 46
2011 AU-05 61 22 13 0 0 4 0 86 0 23
2008 AU 64 18 10 4 1 1 2 84 5 116
2008 AU-03 61 17 11 11 0 0 0 78 11 18
2008 AU-04 64 21 9 2 0 2 2 89 2 47
2008 AU-05 66 19 6 6 3 0 0 84 9 32

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 46 25 13 8 6 1 0 73 14 67
2017 AU-04 36 32 14 7 7 4 0 70 15 28
2017 AU-05 40 27 20 13 0 0 0 67 13 15
2014 AU 29 25 19 21 6 0 0 54 26 68
2014 AU-04 25 33 28 11 3 0 0 58 14 36
2014 AU-05 29 21 14 29 7 0 0 50 36 14
2011 AU 30 30 13 14 13 1 0 60 27 104
2011 AU-02 10 30 10 20 30 0 0 40 50 10
2011 AU-03 24 29 12 18 18 0 0 53 35 17
2011 AU-04 33 27 18 13 9 0 0 60 22 45
2011 AU-05 30 39 9 9 9 4 0 73 18 23
2008 AU 24 32 16 14 12 2 0 57 26 117
2008 AU-03 17 39 6 28 11 0 0 56 39 18
2008 AU-04 17 32 19 13 17 2 0 50 30 47
2008 AU-05 38 34 13 6 6 3 0 74 13 32

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 15 33 16 16 11 4 4 52 30 67
2017 AU-04 14 29 14 25 14 0 4 44 41 28
2017 AU-05 7 33 20 27 13 0 0 40 40 15
2014 AU 15 15 10 34 24 1 1 30 59 68
2014 AU-04 11 17 11 33 22 3 3 29 59 36
2014 AU-05 14 7 14 21 43 0 0 21 64 14
2011 AU 11 27 13 17 28 2 2 40 47 105
2011 AU-02 20 40 0 0 40 0 0 60 40 10
2011 AU-03 18 35 12 12 24 0 0 53 35 17
2011 AU-04 4 22 11 24 35 4 0 27 61 46
2011 AU-05 13 22 17 17 22 0 9 38 43 23
2008 AU 16 26 17 17 23 1 0 42 41 117
2008 AU-03 22 33 11 17 17 0 0 56 33 18
2008 AU-04 15 17 23 19 26 0 0 32 45 47
2008 AU-05 9 25 16 19 28 3 0 35 48 32

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 22 42 22 10 1 1 0 65 12 67
2017 AU-04 18 32 25 18 4 4 0 52 22 28
2017 AU-05 20 40 40 0 0 0 0 60 0 15

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 51 28 10 1 1 7 0 85 3 67
2017 AU-04 50 25 14 4 4 4 0 78 7 28
2017 AU-05 53 20 20 0 0 7 0 79 0 15
2014 AU 43 28 16 1 1 7 1 79 3 67
2014 AU-04 46 31 11 3 0 6 3 84 3 35
2014 AU-05 29 36 21 0 0 14 0 75 0 14

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 48 39 7 1 3 1 0 88 5 67
2017 AU-04 39 43 7 4 7 0 0 82 11 28
2017 AU-05 53 33 13 0 0 0 0 87 0 15
2014 AU 43 34 15 3 1 3 1 80 5 68
2014 AU-04 39 42 6 6 0 6 3 88 6 36
2014 AU-05 36 36 29 0 0 0 0 71 0 14
2011 AU 32 35 17 6 8 3 0 68 14 104
2011 AU-02 50 10 20 10 10 0 0 60 20 10
2011 AU-03 6 56 19 0 6 13 0 71 7 16
2011 AU-04 28 35 17 7 11 2 0 64 18 46
2011 AU-05 39 35 17 4 4 0 0 74 9 23

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 49 37 10 0 3 0 0 87 3 67
2017 AU-04 46 36 11 0 7 0 0 82 7 28
2017 AU-05 47 40 13 0 0 0 0 87 0 15
2014 AU 52 29 12 6 0 0 1 82 6 68
2014 AU-04 47 33 11 6 0 0 3 83 6 36
2014 AU-05 50 36 7 7 0 0 0 86 7 14
2011 AU 29 33 16 12 10 1 0 62 21 104
2011 AU-02 40 20 10 0 30 0 0 60 30 10
2011 AU-03 13 44 13 13 13 6 0 60 27 16
2011 AU-04 22 35 22 15 7 0 0 57 22 46
2011 AU-05 48 26 17 0 9 0 0 74 9 23
2008 AU 31 41 16 3 7 2 0 73 10 117
2008 AU-03 50 22 17 0 11 0 0 72 11 18
2008 AU-04 21 45 17 6 9 2 0 67 15 47
2008 AU-05 38 41 13 3 3 3 0 81 6 32

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 38 38 14 2 8 2 0 77 9 66
2017 AU-04 32 36 18 4 11 0 0 68 14 28
2017 AU-05 27 47 20 0 7 0 0 73 7 15
2014 AU 22 38 19 13 6 1 0 61 19 68
2014 AU-04 17 39 22 17 3 3 0 57 20 36
2014 AU-05 29 36 14 7 14 0 0 64 21 14
2011 AU 14 33 21 15 10 1 5 51 27 105
2011 AU-02 0 30 40 0 30 0 0 30 30 10
2011 AU-03 12 47 6 29 6 0 0 59 35 17
2011 AU-04 13 26 26 11 11 2 11 45 25 46
2011 AU-05 17 48 17 9 9 0 0 65 17 23

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 33 48 10 1 6 1 0 82 8 67
2017 AU-04 25 46 18 0 11 0 0 71 11 28
2017 AU-05 20 60 13 0 7 0 0 80 7 15
2014 AU 27 38 19 10 6 0 0 65 16 68
2014 AU-04 25 39 22 14 0 0 0 64 14 36
2014 AU-05 21 43 14 7 14 0 0 64 21 14
2011 AU 21 28 19 17 15 0 0 49 32 105
2011 AU-02 10 30 20 10 30 0 0 40 40 10
2011 AU-03 12 47 12 18 12 0 0 59 29 17
2011 AU-04 20 24 28 15 13 0 0 43 28 46
2011 AU-05 30 26 13 17 13 0 0 57 30 23
2008 AU 18 36 21 18 7 1 0 54 25 117
2008 AU-03 28 33 17 11 11 0 0 61 22 18
2008 AU-04 15 34 21 21 9 0 0 49 30 47
2008 AU-05 19 47 19 9 3 3 0 68 13 32

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 31 28 22 6 7 4 0 62 14 67
2017 AU-04 25 36 25 4 11 0 0 61 14 28
2017 AU-05 20 27 27 7 13 7 0 50 21 15
2014 AU 24 21 25 12 12 4 3 48 25 68
2014 AU-04 22 22 25 11 11 8 0 49 24 36
2014 AU-05 21 14 29 7 14 0 14 42 25 14
2011 AU 23 19 19 16 17 3 2 45 35 103
2011 AU-02 10 10 30 0 40 10 0 22 44 10
2011 AU-03 35 18 12 24 6 6 0 56 31 17
2011 AU-04 22 18 22 16 20 0 2 41 36 45
2011 AU-05 18 27 14 18 14 5 5 50 35 22
2008 AU 23 24 20 18 15 0 1 47 33 117
2008 AU-03 22 33 6 22 17 0 0 56 39 18
2008 AU-04 21 15 21 23 17 0 2 37 41 47
2008 AU-05 28 38 25 3 6 0 0 66 9 32
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 AU 12 58 30 67
2017 AU-04 11 64 25 28
2017 AU-05 20 40 40 15
2014 AU 13 51 35 68
2014 AU-04 6 61 33 36
2014 AU-05 14 50 36 14
2011 AU 53 30 17 105
2011 AU-02 80 0 20 10
2011 AU-03 65 18 18 17
2011 AU-04 46 41 13 46
2011 AU-05 52 22 26 23
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 AU 10 90 67
2014 AU 19 81 68
2014 AU-04 25 75 36

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 10 21 13 3 6 36 10 58 17 67
2017 AU-04 7 21 14 0 7 39 11 57 14 28
2017 AU-05 13 20 7 0 7 47 7 71 14 15
2014 AU 12 12 16 6 3 41 10 48 18 68
2014 AU-04 8 17 11 8 6 44 6 50 28 36
2014 AU-05 21 7 21 7 0 36 7 50 13 14

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 30 36 12 1 4 13 3 79 7 67
2017 AU-04 29 32 11 0 7 18 4 77 9 28
2017 AU-05 27 40 13 0 7 13 0 77 8 15
2014 AU 21 31 16 6 3 21 3 67 12 68
2014 AU-04 11 36 19 8 6 19 0 59 17 36
2014 AU-05 43 36 14 0 0 7 0 85 0 14
2011 AU 22 30 25 10 4 10 0 58 15 105
2011 AU-02 20 10 20 10 20 20 0 38 38 10
2011 AU-03 24 18 41 6 6 6 0 44 13 17
2011 AU-04 15 37 22 15 2 9 0 57 19 46
2011 AU-05 39 26 22 0 0 13 0 75 0 23
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 33 54 6 4 3 0 0 87 7 67
2017 AU-04 39 43 7 7 4 0 0 82 11 28
2017 AU-05 20 80 0 0 0 0 0 100 0 15
2014 AU 29 59 1 7 1 1 0 90 9 68
2014 AU-04 25 58 3 14 0 0 0 83 14 36
2014 AU-05 21 79 0 0 0 0 0 100 0 14
2011 AU 23 63 7 6 0 0 2 87 6 105
2011 AU-02 10 80 10 0 0 0 0 90 0 10
2011 AU-03 12 71 12 6 0 0 0 82 6 17
2011 AU-04 26 61 7 7 0 0 0 87 7 46
2011 AU-05 26 57 4 4 0 0 9 90 5 23
2008 AU 21 62 11 4 1 0 1 84 5 117
2008 AU-03 22 50 17 11 0 0 0 72 11 18
2008 AU-04 15 72 11 0 2 0 0 87 2 47
2008 AU-05 28 50 13 6 0 0 3 81 6 32

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 18 24 18 7 6 22 4 57 18 67
2017 AU-04 7 25 18 11 7 29 4 47 26 28
2017 AU-05 27 27 13 13 0 20 0 67 17 15
2014 AU 7 19 24 9 6 31 4 41 23 68
2014 AU-04 6 17 22 14 6 33 3 35 30 36
2014 AU-05 0 14 43 0 7 21 14 22 11 14
2011 AU 4 20 30 11 11 19 4 31 30 105
2011 AU-02 0 30 30 0 20 20 0 38 25 10
2011 AU-03 0 35 24 6 12 24 0 46 23 17
2011 AU-04 0 20 33 17 11 15 4 24 35 46
2011 AU-05 13 13 26 4 13 22 9 38 25 23

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 51 36 4 1 3 4 0 91 5 67
2017 AU-04 43 43 4 4 4 4 0 89 7 28
2017 AU-05 67 20 7 0 0 7 0 93 0 15
2014 AU 47 31 6 3 3 10 0 87 7 68
2014 AU-04 36 36 8 6 6 8 0 79 12 36
2014 AU-05 64 36 0 0 0 0 0 100 0 14
2011 AU 38 32 11 7 6 5 1 75 13 105
2011 AU-02 20 30 20 10 10 10 0 56 22 10
2011 AU-03 24 41 6 12 12 6 0 69 25 17
2011 AU-04 39 35 11 7 7 2 0 76 13 46
2011 AU-05 52 26 13 0 0 4 4 86 0 23
2008 AU 37 39 11 3 2 7 1 82 6 117
2008 AU-03 28 39 6 11 6 11 0 75 19 18
2008 AU-04 36 47 11 4 0 2 0 85 4 47
2008 AU-05 44 34 9 0 0 9 3 89 0 32

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 46 31 9 0 4 7 1 85 5 67
2017 AU-04 43 43 4 0 4 4 4 92 4 28
2017 AU-05 53 20 7 0 7 13 0 85 8 15
2014 AU 40 29 9 3 0 18 1 85 4 68
2014 AU-04 33 33 8 6 0 17 3 83 7 36
2014 AU-05 50 43 0 0 0 7 0 100 0 14
2011 AU 33 35 15 6 4 6 1 73 10 105
2011 AU-02 20 30 20 10 10 10 0 56 22 10
2011 AU-03 24 35 18 6 12 6 0 63 19 17
2011 AU-04 33 41 15 4 2 4 0 77 7 46
2011 AU-05 48 26 13 4 0 4 4 81 5 23
2008 AU 30 34 18 5 4 8 1 70 10 117
2008 AU-03 33 17 28 6 6 11 0 56 13 18
2008 AU-04 26 38 17 11 6 2 0 65 17 47
2008 AU-05 41 31 16 0 0 9 3 82 0 32
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 AU 0 100 67
2017 AU-04 0 100 28
2017 AU-05 0 100 15
2014 AU-05 0 100 14

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 10 15 18 1 1 46 7 55 6 67
2017 AU-04 7 11 18 0 0 61 4 50 0 28
2017 AU-05 13 20 7 0 7 47 7 71 14 15
2014 AU 9 6 26 3 0 43 13 33 7 68
2014 AU-04 6 11 28 6 0 42 8 33 11 36
2014 AU-05 7 0 29 0 0 43 21 20 0 14

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 36 27 16 3 1 15 1 75 5 67
2017 AU-04 32 29 18 4 0 18 0 74 4 28
2017 AU-05 33 20 20 0 7 20 0 67 8 15
2014 AU 24 34 19 0 1 21 1 74 2 68
2014 AU-04 14 39 22 0 3 19 3 68 4 36
2014 AU-05 36 43 14 0 0 7 0 85 0 14
2011 AU 27 36 21 4 3 10 0 69 7 105
2011 AU-02 20 20 30 0 20 10 0 44 22 10
2011 AU-03 12 53 12 6 0 18 0 79 7 17
2011 AU-04 28 35 22 7 2 7 0 67 9 46
2011 AU-05 39 26 22 0 0 13 0 75 0 23
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 12 30 24 12 22 0 0 42 34 67
2017 AU-04 14 32 25 7 21 0 0 46 29 28
2017 AU-05 0 20 33 13 33 0 0 20 47 15

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 15 33 34 10 4 0 3 49 15 67
2017 AU-04 18 18 43 18 4 0 0 36 21 28
2017 AU-05 7 47 33 13 0 0 0 53 13 15

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 25 36 19 13 3 0 3 63 17 67
2017 AU-04 18 39 14 25 4 0 0 57 29 28
2017 AU-05 20 33 47 0 0 0 0 53 0 15

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 28 37 18 9 3 1 3 69 12 67
2017 AU-04 32 21 29 11 4 4 0 56 15 28
2017 AU-05 13 53 20 13 0 0 0 67 13 15

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 42 34 13 4 1 0 4 80 6 67
2017 AU-04 46 21 25 7 0 0 0 68 7 28
2017 AU-05 27 60 13 0 0 0 0 87 0 15

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 33 27 25 13 1 0 0 60 15 67
2017 AU-04 36 18 29 14 4 0 0 54 18 28
2017 AU-05 27 53 7 13 0 0 0 80 13 15

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 33 34 16 11 1 3 1 70 13 67
2017 AU-04 29 39 18 11 4 0 0 68 14 28
2017 AU-05 20 47 20 13 0 0 0 67 13 15

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 25 37 19 12 4 0 1 64 17 67
2017 AU-04 25 32 21 11 11 0 0 57 21 28
2017 AU-05 13 33 27 27 0 0 0 47 27 15

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 31 36 16 9 6 0 1 68 15 67
2017 AU-04 39 32 14 7 7 0 0 71 14 28
2017 AU-05 13 47 20 20 0 0 0 60 20 15

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 29 30 26 11 2 2 2 61 13 66
2017 AU-04 26 30 30 7 4 4 0 58 12 27
2017 AU-05 13 33 40 13 0 0 0 47 13 15

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 48 30 15 0 8 0 0 78 8 67
2017 AU-04 46 32 14 0 7 0 0 79 7 28
2017 AU-05 33 47 20 0 0 0 0 80 0 15

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 76 6 6 2 6 0 5 86 8 66
2017 AU-04 67 11 4 4 7 0 7 84 12 27
2017 AU-05 73 7 13 0 7 0 0 80 7 15

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 60 21 7 4 3 0 4 84 8 67
2017 AU-04 61 25 4 4 0 0 7 92 4 28
2017 AU-05 40 20 27 7 7 0 0 60 13 15

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 51 24 9 9 4 0 3 77 14 67
2017 AU-04 36 21 18 14 7 0 4 59 22 28
2017 AU-05 53 33 7 7 0 0 0 87 7 15

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 49 19 10 3 1 0 16 82 5 67
2017 AU-04 43 18 7 4 0 0 29 85 5 28
2017 AU-05 33 40 20 7 0 0 0 73 7 15

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 62 20 9 5 2 0 3 84 6 66
2017 AU-04 56 22 11 7 0 0 4 81 8 27
2017 AU-05 53 20 20 7 0 0 0 73 7 15

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 63 15 10 6 3 0 3 80 9 67
2017 AU-04 54 18 14 4 4 0 7 77 8 28
2017 AU-05 67 13 7 13 0 0 0 80 13 15

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 61 19 13 3 1 0 1 82 5 67
2017 AU-04 46 32 18 4 0 0 0 79 4 28
2017 AU-05 73 13 7 7 0 0 0 87 7 15

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 4 37 46 9 3 0 0 42 12 67
2017 AU-04 0 43 43 7 7 0 0 43 14 28
2017 AU-05 7 47 33 13 0 0 0 53 13 15

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 3 15 42 25 15 0 0 40 18 67
2017 AU-04 7 18 43 18 14 0 0 32 25 28
2017 AU-05 0 20 20 47 13 0 0 60 20 15

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 24 47 14 2 6 8 0 77 8 66
2017 AU-04 21 46 14 0 7 11 0 76 8 28
2017 AU-05 21 36 29 0 7 7 0 62 8 14

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 27 49 7 10 4 1 0 77 15 67
2017 AU-04 29 39 11 14 7 0 0 68 21 28
2017 AU-05 27 53 13 0 7 0 0 80 7 15
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 AU-05 0 100 15
2014 AU 7 93 68
2014 AU-05 0 100 14
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 4 28 25 22 19 0 0 4 96 67
2017 AU-04 0 25 43 14 18 0 0 0 100 28
2017 AU-05 7 13 20 47 13 0 0 7 93 15

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 AU 17 64
2017 AU-04 18 28
2017 AU-05 7 14

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 AU 50 64
2017 AU-04 54 28
2017 AU-05 36 14

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 AU 19 64
2017 AU-04 18 28
2017 AU-05 21 14

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 AU 34 64
2017 AU-04 32 28
2017 AU-05 50 14

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 AU 2 64
2017 AU-04 4 28
2017 AU-05 0 14

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 AU 63 64
2017 AU-04 61 28
2017 AU-05 50 14

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 AU 6 32 27 8 5 22 63
2017 AU-04 7 32 29 4 7 21 28
2017 AU-05 8 23 23 15 0 31 13

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 12 20 16 14 30 2 6 36 47 64
2017 AU-04 18 18 21 18 25 0 0 36 43 28
2017 AU-05 14 14 7 21 36 0 7 31 62 14

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AU 3 9 9 20 48 3 6 14 76 64
2017 AU-04 7 14 7 21 39 4 7 24 68 28
2017 AU-05 0 0 21 14 57 0 7 0 77 14
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