2017 Public Service Employee Survey Results for the Public Services and Procurement Canada by Question 100. Do you work full-time or part-time?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 32 46 5 12 5 0 0 78 17 8059
2017 Part-time 36 46 5 10 3 0 0 82 13 307
2014 Full-time 33 46 6 10 4 0 0 79 15 8571
2014 Part-time 41 42 5 10 2 0 0 83 12 350
2011 Full-time 37 46 5 9 3 0 0 83 12 10100
2011 Part-time 46 43 3 7 1 0 0 89 8 345
2008 Full-time 39 46 5 8 3 0 0 85 10 7602
2008 Part-time 49 39 5 5 2 0 0 88 7 251

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 65 25 4 3 1 0 1 91 4 8041
2017 Part-time 64 27 2 5 1 0 1 92 7 307
2014 Full-time 64 26 4 3 1 0 1 92 4 8568
2014 Part-time 69 25 3 2 0 0 0 94 3 350
2011 Full-time 68 23 4 3 1 0 1 92 4 10101
2011 Part-time 74 20 2 3 2 0 0 93 5 345
2008 Full-time 67 24 4 3 1 0 1 91 4 7599
2008 Part-time 72 22 3 1 1 1 0 95 3 250

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 58 25 6 7 3 0 1 84 10 8053
2017 Part-time 58 25 6 9 1 0 1 84 10 308
2014 Full-time 55 25 7 8 3 0 1 81 11 8562
2014 Part-time 56 26 9 5 3 0 1 82 9 348
2011 Full-time 57 23 7 8 4 0 1 81 12 10095
2011 Part-time 59 24 4 9 4 0 1 83 13 346
2008 Full-time 56 23 6 9 4 0 1 81 13 7591
2008 Part-time 63 21 4 9 2 0 1 86 11 250

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 40 38 8 9 5 0 0 79 14 8054
2017 Part-time 41 38 6 8 6 0 1 80 14 306
2014 Full-time 42 38 7 8 4 0 0 80 13 8565
2014 Part-time 48 36 6 8 2 0 1 84 10 350
2011 Full-time 41 39 8 8 4 0 0 80 12 10073
2011 Part-time 45 37 8 6 3 0 0 83 9 344

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 27 39 12 13 8 0 0 66 22 8054
2017 Part-time 30 36 10 15 8 0 2 67 23 308
2014 Full-time 25 38 13 15 9 0 0 63 24 8571
2014 Part-time 27 40 12 13 5 0 3 69 19 350
2011 Full-time 30 42 12 10 5 0 1 72 15 10092
2011 Part-time 29 31 16 12 4 0 8 65 17 346
2008 Full-time 29 42 13 11 5 0 1 71 15 7607
2008 Part-time 28 47 11 7 3 0 4 78 11 250

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 39 40 11 7 4 0 0 79 10 8051
2017 Part-time 38 45 10 6 2 0 0 83 7 308
2014 Full-time 36 40 12 7 4 0 0 76 11 8568
2014 Part-time 34 41 15 7 2 0 0 76 9 350
2011 Full-time 40 37 12 7 4 0 0 78 10 10087
2011 Part-time 41 35 13 9 2 0 0 76 10 344
2008 Full-time 36 42 11 7 3 0 0 79 10 7606
2008 Part-time 38 39 13 9 2 0 0 77 10 251

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 46 38 8 5 3 0 0 84 8 8040
2017 Part-time 48 39 7 5 0 0 0 88 6 308
2014 Full-time 43 39 9 6 3 0 0 82 9 8566
2014 Part-time 44 39 10 4 2 0 0 83 7 349
2011 Full-time 45 39 8 5 3 0 0 84 8 10097
2011 Part-time 41 40 9 7 2 0 1 82 8 346
2008 Full-time 43 42 7 4 3 0 0 85 7 7610
2008 Part-time 38 45 10 4 2 0 0 84 6 250

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 47 38 8 5 2 0 0 85 7 8032
2017 Part-time 43 43 5 6 1 1 0 88 7 307
2014 Full-time 44 40 8 5 2 0 0 85 7 8565
2014 Part-time 49 36 8 7 0 0 0 85 7 348

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 43 35 10 7 4 0 1 78 12 8043
2017 Part-time 54 29 9 4 3 0 1 84 7 308
2014 Full-time 35 36 13 9 5 0 1 72 14 8567
2014 Part-time 46 35 8 5 2 1 3 84 7 349
2011 Full-time 37 37 12 8 4 0 1 75 13 10096
2011 Part-time 52 30 8 4 3 0 2 85 7 342

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 36 24 11 8 7 2 11 70 18 8043
2017 Part-time 39 20 8 6 5 1 22 76 14 306
2014 Full-time 29 24 12 11 11 2 12 61 25 8572
2014 Part-time 32 24 11 6 5 1 21 71 15 349
2011 Full-time 32 24 11 11 10 2 12 64 24 10096
2011 Part-time 33 19 12 8 4 2 22 68 16 343
2008 Full-time 34 23 10 11 10 2 11 65 24 7596
2008 Part-time 41 23 9 5 4 1 17 78 11 251

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 32 45 11 8 5 0 0 77 12 8057
2017 Part-time 43 35 12 8 2 0 0 78 10 308
2014 Full-time 28 45 13 9 5 0 0 73 14 8571
2014 Part-time 30 46 10 10 4 0 0 76 14 350
2011 Full-time 33 41 13 8 4 0 0 75 12 10089
2011 Part-time 37 40 12 8 3 0 0 77 10 342
2008 Full-time 34 42 12 7 4 0 0 76 12 7573
2008 Part-time 33 44 14 7 2 0 0 77 9 251

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 25 36 17 12 9 0 0 62 21 8053
2017 Part-time 41 30 11 12 5 0 0 72 17 308
2014 Full-time 21 36 19 14 9 0 0 58 23 8569
2014 Part-time 27 33 18 13 8 0 0 60 22 350
2011 Full-time 23 38 18 13 8 0 0 61 21 10099
2011 Part-time 33 37 15 11 4 0 0 70 15 346

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 28 42 13 11 6 0 0 70 17 8057
2017 Part-time 37 43 11 4 4 0 0 81 9 308

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 37 43 11 5 3 0 0 80 8 8053
2017 Part-time 40 43 8 5 3 1 0 84 8 305
2014 Full-time 36 43 12 5 3 1 0 79 8 8566
2014 Part-time 32 44 14 8 1 1 0 77 9 349
2011 Full-time 37 42 12 6 3 1 0 79 9 10097
2011 Part-time 39 43 8 8 1 1 0 83 9 346
2008 Full-time 41 40 11 5 3 1 0 81 8 7596
2008 Part-time 38 43 13 4 1 1 0 83 5 251

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 28 37 15 10 9 0 0 66 19 8048
2017 Part-time 39 31 14 9 6 0 0 70 15 306

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 50 36 9 3 2 0 0 86 5 8043
2017 Part-time 49 38 9 2 1 0 0 88 3 307
2014 Full-time 57 30 8 3 1 0 0 88 4 8567
2014 Part-time 49 38 9 2 1 0 0 87 3 349
2011 Full-time 56 32 8 2 1 0 0 88 3 10101
2011 Part-time 54 36 8 2 0 0 0 90 2 345

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 28 39 14 11 7 0 0 68 18 8034
2017 Part-time 25 38 15 12 7 0 3 66 19 307
2014 Full-time 21 41 14 13 9 0 0 63 22 8568
2014 Part-time 21 31 16 17 12 0 2 54 29 348
2011 Full-time 29 40 14 10 6 0 0 70 16 10088
2011 Part-time 29 37 16 12 5 0 1 67 17 345

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 33 36 15 10 6 0 0 69 16 8038
2017 Part-time 35 32 15 13 5 0 0 67 19 307
2014 Full-time 27 38 16 11 7 0 0 65 18 8570
2014 Part-time 24 34 16 15 9 1 1 59 24 349

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 31 38 14 10 6 0 0 70 16 8036
2017 Part-time 36 36 12 10 6 0 0 72 15 307
2014 Full-time 28 40 15 10 6 0 0 68 16 8566
2014 Part-time 28 41 14 11 5 0 1 69 17 349
2011 Full-time 34 42 13 8 3 0 0 76 11 10086
2011 Part-time 38 43 13 4 2 0 1 81 6 346

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 39 40 11 6 4 0 0 79 9 8024
2017 Part-time 45 38 8 5 3 0 0 84 8 307
2014 Full-time 36 42 12 6 3 0 0 78 10 8562
2014 Part-time 36 45 13 4 3 0 0 80 7 347
2011 Full-time 38 42 11 6 3 0 0 81 8 10101
2011 Part-time 45 40 8 5 1 0 0 85 7 343
2008 Full-time 39 43 9 6 2 0 0 82 8 7599
2008 Part-time 41 45 9 3 1 0 0 86 5 251

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 35 35 16 8 5 0 1 71 13 8056
2017 Part-time 41 39 12 5 2 0 0 81 7 308
2014 Full-time 37 34 17 7 4 0 1 72 11 8574
2014 Part-time 50 30 11 6 1 0 1 81 7 349
2011 Full-time 33 34 18 8 5 0 1 68 14 10093
2011 Part-time 47 33 10 5 3 0 2 82 8 345
2008 Full-time 28 35 20 10 6 0 0 63 16 7596
2008 Part-time 42 33 16 5 4 0 0 76 9 251

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 13 26 34 16 7 1 3 23 41 8020
2017 Part-time 9 22 40 18 7 0 4 26 32 306
2014 Full-time 12 30 35 15 6 1 2 21 43 8558
2014 Part-time 7 27 34 17 11 1 3 29 35 349
2011 Full-time 12 29 34 15 6 1 2 22 43 10072
2011 Part-time 11 20 32 25 7 1 3 34 32 346
2008 Full-time 13 31 33 14 6 1 2 20 45 7599
2008 Part-time 11 24 28 21 13 1 2 35 36 250

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 13 21 29 19 11 3 4 32 36 8004
2017 Part-time 8 21 28 21 13 4 5 36 32 304
2014 Full-time 12 22 31 20 9 3 3 31 36 8549
2014 Part-time 11 22 24 22 15 4 3 40 35 349
2011 Full-time 11 21 30 20 12 3 4 33 34 10063
2011 Part-time 7 20 23 22 16 4 8 43 31 345
2008 Full-time 13 23 29 19 9 3 3 31 39 7576
2008 Part-time 9 15 22 25 21 5 3 50 26 248

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 18 25 29 13 7 2 5 22 47 8010
2017 Part-time 12 26 25 16 8 3 9 27 44 305
2014 Full-time 21 27 27 12 6 2 4 20 52 8552
2014 Part-time 16 22 24 16 11 5 6 31 42 348
2011 Full-time 21 27 27 12 7 2 4 20 51 10063
2011 Part-time 18 24 27 11 11 2 7 24 46 345
2008 Full-time 22 27 26 13 6 2 4 20 52 7572
2008 Part-time 11 19 26 17 16 4 6 37 34 249

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 11 19 33 22 10 1 3 33 32 7990
2017 Part-time 7 19 25 22 19 0 6 45 28 306
2014 Full-time 11 21 35 21 8 1 3 30 33 8539
2014 Part-time 6 18 33 21 16 2 4 39 26 347
2011 Full-time 11 23 35 20 8 1 3 29 35 10047
2011 Part-time 11 20 26 23 15 1 3 40 33 344
2008 Full-time 13 23 34 20 8 1 2 28 37 7569
2008 Part-time 9 18 27 25 18 1 3 45 28 248

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 18 24 27 17 10 1 4 28 44 7999
2017 Part-time 11 19 29 17 14 3 7 35 32 306
2014 Full-time 21 27 27 14 7 1 3 22 49 8552
2014 Part-time 14 23 22 18 17 2 4 36 40 348
2011 Full-time 19 25 28 15 8 1 4 24 46 10072
2011 Part-time 12 19 24 22 15 1 7 40 34 344
2008 Full-time 19 26 27 15 8 1 4 24 48 7575
2008 Part-time 8 20 23 21 21 2 5 45 30 249

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 14 20 26 20 11 3 5 34 38 8023
2017 Part-time 10 16 26 22 14 6 6 42 29 305
2014 Full-time 11 19 27 23 12 3 5 38 33 8553
2014 Part-time 9 14 23 22 20 7 5 48 26 348
2011 Full-time 11 19 27 23 13 3 5 38 33 10054
2011 Part-time 12 19 20 23 16 3 8 43 34 344
2008 Full-time 15 23 27 18 9 3 5 30 41 7585
2008 Part-time 10 17 24 21 16 7 5 43 31 249

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 17 25 32 13 7 2 3 21 45 8020
2017 Part-time 11 24 29 16 11 4 6 30 39 306
2014 Full-time 19 25 33 12 6 2 3 20 46 8561
2014 Part-time 11 25 31 14 12 4 3 28 38 349
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 66 20 5 4 2 0 2 88 7 8045
2017 Part-time 67 19 3 4 2 0 5 90 7 308
2014 Full-time 66 19 5 4 3 0 2 88 7 8566
2014 Part-time 67 20 4 3 2 0 4 90 5 349
2011 Full-time 65 19 6 5 3 0 2 86 8 10081
2011 Part-time 68 18 4 5 2 0 2 88 8 346
2008 Full-time 62 18 5 6 4 0 5 84 11 7605
2008 Part-time 66 19 3 4 1 0 7 91 5 250

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 27 32 16 9 7 6 4 65 17 8043
2017 Part-time 31 31 12 7 4 7 8 73 13 308
2014 Full-time 28 34 16 9 6 4 3 66 17 8570
2014 Part-time 25 33 15 9 3 8 7 67 15 350

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 45 32 9 7 6 1 0 77 13 8042
2017 Part-time 49 36 7 3 3 1 0 87 6 308
2014 Full-time 43 32 10 8 6 1 0 76 14 8573
2014 Part-time 45 34 7 8 2 3 0 82 11 348

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 29 37 15 11 6 2 1 67 18 8043
2017 Part-time 35 42 10 5 3 2 3 80 9 308
2014 Full-time 24 41 14 12 6 2 1 67 18 8569
2014 Part-time 32 44 10 6 4 2 3 80 10 349
2011 Full-time 27 40 14 11 6 2 1 68 17 10100
2011 Part-time 36 36 14 8 2 3 1 75 10 345
2008 Full-time 28 39 14 12 5 2 1 69 18 7601
2008 Part-time 34 42 11 7 1 4 1 80 9 250

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 26 29 15 11 9 9 1 62 21 8051
2017 Part-time 29 29 12 6 4 17 5 73 12 308
2014 Full-time 25 29 16 11 8 8 2 61 22 8568
2014 Part-time 26 31 10 8 3 18 5 73 14 348
2011 Full-time 29 29 15 10 8 7 1 64 20 10094
2011 Part-time 36 28 12 6 3 12 3 75 11 345
2008 Full-time 29 31 14 10 8 7 1 65 19 7602
2008 Part-time 33 32 9 7 2 16 1 78 11 251

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 12 22 19 16 11 17 2 42 34 8058
2017 Part-time 17 14 17 14 7 26 5 45 30 308
2014 Full-time 10 23 21 17 13 13 2 39 36 8564
2014 Part-time 9 19 16 14 8 29 5 43 34 349

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 43 39 8 6 3 0 0 83 9 8044
2017 Part-time 52 35 7 4 2 0 0 87 6 307
2014 Full-time 41 42 9 6 3 0 0 83 9 8570
2014 Part-time 49 40 5 4 1 0 0 90 6 349
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 37 36 12 8 6 1 1 74 14 8055
2017 Part-time 40 33 13 10 3 1 0 74 13 308
2014 Full-time 37 37 12 8 5 1 0 75 13 8571
2014 Part-time 32 42 12 8 4 1 1 76 12 348
2011 Full-time 37 38 12 8 5 1 0 75 13 10104
2011 Part-time 44 33 12 7 3 1 1 78 10 344
2008 Full-time 36 35 13 9 6 1 1 71 16 7608
2008 Part-time 31 38 17 10 2 1 1 70 12 251

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 44 32 11 6 4 2 1 78 11 8052
2017 Part-time 47 32 11 5 2 4 0 82 7 308
2014 Full-time 42 33 12 6 4 2 1 77 11 8569
2014 Part-time 45 33 12 3 3 3 1 81 6 348
2011 Full-time 42 32 13 6 4 2 0 77 10 10095
2011 Part-time 52 30 8 4 2 3 1 85 6 345
2008 Full-time 41 31 12 7 5 2 1 75 12 7606
2008 Part-time 46 34 9 6 2 3 1 83 8 251

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 43 35 9 8 5 1 0 78 13 8053
2017 Part-time 45 33 11 6 4 1 0 79 10 308
2014 Full-time 40 35 11 8 5 0 0 75 13 8568
2014 Part-time 44 34 10 7 4 0 0 78 11 349
2011 Full-time 41 35 11 8 5 0 0 76 13 10093
2011 Part-time 50 30 10 6 2 1 1 82 8 344
2008 Full-time 39 34 11 9 6 1 0 74 15 7603
2008 Part-time 41 40 8 7 3 0 1 82 10 249

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 78 14 3 1 1 0 2 94 3 8039
2017 Part-time 84 11 1 2 1 0 2 97 2 306
2014 Full-time 77 15 3 2 2 0 2 93 3 8571
2014 Part-time 78 16 2 1 1 1 2 96 2 350
2011 Full-time 77 13 3 2 2 0 2 93 4 10101
2011 Part-time 84 10 1 2 1 0 1 96 3 345
2008 Full-time 78 10 3 2 2 0 4 92 5 7611
2008 Part-time 83 10 1 1 1 0 4 97 2 251

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 57 24 6 4 4 2 3 86 8 8046
2017 Part-time 64 22 4 2 2 1 6 92 4 307
2014 Full-time 46 25 9 5 6 3 6 78 13 8573
2014 Part-time 58 22 6 3 1 4 7 90 4 349
2011 Full-time 43 29 10 7 6 2 4 76 14 10105
2011 Part-time 58 28 4 3 3 1 4 90 6 345

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 56 27 8 5 4 1 0 84 8 8047
2017 Part-time 64 19 9 4 2 1 0 85 6 308

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 55 25 10 4 4 2 0 82 8 8053
2017 Part-time 62 22 7 4 2 2 0 86 7 308

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 51 28 10 6 5 0 0 79 11 8035
2017 Part-time 55 28 8 7 2 0 0 83 9 306
2014 Full-time 46 31 11 6 5 0 0 78 11 8563
2014 Part-time 49 32 8 6 2 2 1 83 8 349
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 26 36 14 9 5 3 6 68 16 2157
2017 Part-time 16 46 22 16 0 0 0 62 16 13
2014 Full-time 26 36 16 9 5 3 6 67 16 2211
2014 Part-time 13 33 19 19 0 4 12 55 23 26

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 26 35 17 9 6 8 0 66 16 8053
2017 Part-time 30 31 19 4 4 12 1 70 9 307
2014 Full-time 24 35 17 8 5 10 0 66 15 8566
2014 Part-time 27 29 15 7 5 17 0 67 15 349
2011 Full-time 24 32 19 9 6 9 1 62 16 10087
2011 Part-time 33 28 18 5 2 13 1 70 8 343

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 22 33 19 13 10 3 0 57 23 8051
2017 Part-time 25 32 19 12 7 4 1 60 20 308
2014 Full-time 19 34 21 13 9 3 0 55 23 8566
2014 Part-time 22 26 25 14 8 5 0 50 23 349
2011 Full-time 19 33 22 13 10 3 0 54 23 10078
2011 Part-time 25 32 22 8 7 5 1 61 16 342
2008 Full-time 19 34 20 13 11 3 0 55 24 7604
2008 Part-time 25 33 18 11 6 6 1 62 18 249

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 16 30 22 16 10 6 0 49 28 8046
2017 Part-time 22 25 20 13 10 8 1 52 25 307
2014 Full-time 13 30 25 17 10 6 0 46 28 8564
2014 Part-time 15 24 25 16 10 10 1 43 29 349
2011 Full-time 11 33 24 17 9 7 0 47 27 10092
2011 Part-time 17 32 20 15 5 11 0 55 22 344
2008 Full-time 9 31 22 18 11 8 0 44 32 7599
2008 Part-time 14 33 19 12 7 14 0 56 23 251

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 20 31 19 13 11 6 0 54 25 8056
2017 Part-time 24 35 16 9 9 7 0 63 20 308
2014 Full-time 16 29 21 15 12 7 0 48 29 8563
2014 Part-time 18 26 21 15 8 12 0 50 26 349
2011 Full-time 15 32 20 15 10 8 0 51 27 10094
2011 Part-time 21 31 19 11 5 12 0 59 19 344
2008 Full-time 12 30 20 16 12 10 0 47 31 7606
2008 Part-time 15 34 18 10 10 13 0 57 23 250

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 17 34 19 16 11 3 0 53 27 8040
2017 Part-time 22 33 22 11 6 5 0 58 18 308
2014 Full-time 14 34 21 17 11 3 0 50 29 8561
2014 Part-time 16 30 20 17 9 6 1 50 28 349
2011 Full-time 15 37 20 16 9 3 0 53 26 10079
2011 Part-time 23 39 18 11 4 4 1 65 16 345
2008 Full-time 14 37 18 18 10 3 0 53 28 7599
2008 Part-time 22 41 15 13 5 4 0 65 19 251
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 23 43 19 9 5 2 0 67 14 8046
2017 Part-time 23 46 17 9 2 2 0 71 11 307
2014 Full-time 23 43 19 9 4 2 0 67 14 8575
2014 Part-time 22 45 17 8 6 2 0 69 14 349
2011 Full-time 26 43 17 9 4 2 0 71 12 10079
2011 Part-time 32 44 11 7 3 3 0 79 10 346

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 32 44 14 4 2 4 0 79 6 8038
2017 Part-time 30 49 11 4 1 4 0 83 5 308
2014 Full-time 34 44 12 4 1 4 1 82 5 8570
2014 Part-time 30 48 11 3 1 6 1 84 4 349
2011 Full-time 33 42 15 4 2 4 1 78 6 10074
2011 Part-time 37 38 13 3 1 7 1 81 5 344

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 33 39 12 8 4 3 1 75 13 8027
2017 Part-time 32 32 13 11 7 5 2 68 18 307
2014 Full-time 37 40 11 6 3 2 1 80 9 8566
2014 Part-time 32 42 11 6 3 5 1 78 10 349
2011 Full-time 38 37 11 7 3 3 1 78 10 10078
2011 Part-time 36 37 8 7 5 7 1 79 13 344
2008 Full-time 36 36 11 8 5 3 1 75 13 7603
2008 Part-time 32 33 15 7 3 8 2 72 11 251

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 20 33 22 11 7 6 2 57 19 8043
2017 Part-time 21 27 22 11 9 8 2 53 22 308
2014 Full-time 21 33 22 10 6 5 2 59 17 8566
2014 Part-time 16 30 21 14 4 12 3 54 21 349
2011 Full-time 17 33 24 11 6 6 2 55 19 10085
2011 Part-time 14 32 22 11 6 12 2 54 20 345

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 16 25 19 14 13 10 3 47 31 8034
2017 Part-time 23 20 17 9 8 16 7 56 23 307
2014 Full-time 14 25 20 16 13 10 2 44 33 8561
2014 Part-time 16 22 17 14 8 18 4 50 28 348
2011 Full-time 14 23 21 14 12 13 3 44 31 10083
2011 Part-time 15 24 20 9 7 18 7 53 21 344

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 56 25 8 4 2 1 3 85 7 8048
2017 Part-time 57 21 6 7 1 1 6 85 8 308
2014 Full-time 54 26 8 5 2 1 3 84 7 8567
2014 Part-time 54 26 6 3 1 2 7 88 5 349

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 66 23 5 2 1 2 1 92 3 8057
2017 Part-time 67 23 4 2 0 1 3 94 2 308
2014 Full-time 64 24 5 2 1 2 2 91 3 8567
2014 Part-time 64 25 4 1 1 3 2 93 2 349
2011 Full-time 68 20 5 2 1 1 2 91 3 10094
2011 Part-time 60 24 5 2 1 1 8 92 3 345
2008 Full-time 67 21 5 2 1 1 2 91 4 7602
2008 Part-time 59 26 5 1 2 2 6 92 3 250

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 26 35 16 12 8 3 0 63 20 8040
2017 Part-time 30 31 15 11 3 7 3 67 16 306
2014 Full-time 20 32 18 15 12 2 0 54 28 8559
2014 Part-time 20 34 15 19 7 5 1 57 27 349
2011 Full-time 24 36 18 13 8 1 0 60 21 10088
2011 Part-time 24 35 15 9 7 6 4 65 18 346
2008 Full-time 21 39 18 12 8 2 0 61 21 7606
2008 Part-time 21 45 16 11 4 2 1 68 16 250

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 23 30 15 14 14 3 2 55 30 8049
2017 Part-time 23 29 15 8 6 7 14 65 17 308
2014 Full-time 15 26 17 17 20 3 2 43 39 8569
2014 Part-time 11 26 17 16 14 3 13 45 35 348
2011 Full-time 17 30 17 16 17 2 2 48 34 10092
2011 Part-time 15 30 15 11 13 3 13 54 28 346
2008 Full-time 19 34 14 15 15 2 2 55 31 7595
2008 Part-time 22 36 13 9 8 4 7 66 19 250

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 20 36 22 9 7 5 0 60 17 8044
2017 Part-time 20 38 17 13 4 6 1 63 18 308

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 39 37 14 3 2 4 1 79 6 8043
2017 Part-time 41 36 12 3 1 6 1 82 5 308
2014 Full-time 39 38 13 3 2 5 1 81 5 8564
2014 Part-time 40 36 9 4 1 8 1 84 6 349

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 39 41 11 4 2 2 0 82 6 8041
2017 Part-time 43 38 11 3 1 3 0 83 5 308
2014 Full-time 38 39 13 5 2 3 0 79 7 8567
2014 Part-time 38 37 11 6 3 5 1 80 9 349
2011 Full-time 30 41 16 5 3 4 0 75 9 10091
2011 Part-time 37 38 13 7 1 3 0 78 8 344

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 43 39 9 5 3 0 0 83 8 8045
2017 Part-time 49 36 7 5 2 1 0 87 7 308
2014 Full-time 42 39 11 4 3 0 0 82 7 8563
2014 Part-time 46 38 9 3 2 0 0 85 6 346
2011 Full-time 38 41 12 5 3 1 0 79 9 10074
2011 Part-time 45 39 11 3 1 1 0 85 4 344
2008 Full-time 33 42 13 7 4 1 0 76 11 7605
2008 Part-time 41 46 8 3 2 0 0 87 5 248

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 31 34 18 9 7 1 0 66 16 8036
2017 Part-time 34 32 18 10 4 1 0 68 14 308
2014 Full-time 24 38 19 10 7 1 0 63 18 8566
2014 Part-time 27 35 23 9 5 1 0 63 14 349
2011 Full-time 24 37 20 11 6 1 0 62 17 10096
2011 Part-time 32 35 18 8 4 2 0 68 13 345

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 30 37 17 10 6 0 0 68 16 8043
2017 Part-time 37 31 15 12 4 1 0 69 16 307
2014 Full-time 24 40 19 11 6 0 0 65 17 8564
2014 Part-time 29 32 23 10 4 1 0 62 14 349
2011 Full-time 24 40 19 11 5 1 0 65 16 10078
2011 Part-time 33 35 17 10 3 1 0 69 14 341
2008 Full-time 24 41 16 12 6 0 0 66 18 7600
2008 Part-time 34 42 12 8 3 0 0 77 11 250

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 28 27 20 11 9 4 1 58 21 8050
2017 Part-time 33 27 13 12 6 6 3 66 20 308
2014 Full-time 24 27 21 13 10 4 1 54 24 8567
2014 Part-time 24 25 20 10 7 9 6 57 19 349
2011 Full-time 25 27 20 12 9 5 1 56 23 10084
2011 Part-time 25 22 22 16 8 4 3 51 26 344
2008 Full-time 25 29 19 13 9 5 1 57 23 7601
2008 Part-time 27 34 17 6 7 6 2 67 14 250
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Full-time 28 40 32 8052
2017 Part-time 31 38 31 308
2014 Full-time 28 38 34 8567
2014 Part-time 32 39 29 349
2011 Full-time 30 39 31 10101
2011 Part-time 35 33 32 345

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Full-time 19 29 36 5 5 6 2232
2017 Part-time 16 5 9 9 56 5 90
2014 Full-time 21 28 34 7 9999 10 2478
2014 Part-time 28 9 13 15 9999 34 113
2011 Full-time 20 31 33 6 9999 10 3064
2011 Part-time 25 11 26 12 9999 26 119
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 16 84 8051
2017 Part-time 8 92 306
2014 Full-time 18 82 8555
2014 Part-time 12 88 349

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Full-time 48 1315
2017 Part-time 43 26
2014 Full-time 46 1510
2014 Part-time 42 40

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Full-time 63 1315
2017 Part-time 70 26
2014 Full-time 64 1510
2014 Part-time 62 40

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Full-time 9 1315
2017 Part-time 0 26
2014 Full-time 9 1510

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Full-time 0 1315
2017 Part-time 0 26
2014 Part-time 0 40

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Full-time 8 1315
2014 Full-time 9 1510

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Full-time 4 1315
2014 Full-time 4 1510

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 3 1315
2017 Part-time 0 26
2014 Full-time 3 1510

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Full-time 40 1315
2017 Part-time 45 26
2014 Full-time 41 1509
2014 Part-time 23 40

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Full-time 43 1315
2017 Part-time 49 26
2014 Full-time 44 1509
2014 Part-time 47 40

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Full-time 44 1315
2017 Part-time 40 26
2014 Full-time 42 1509
2014 Part-time 22 40

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Full-time 41 1315
2017 Part-time 22 26
2014 Full-time 41 1509
2014 Part-time 25 40

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Full-time 33 1315
2017 Part-time 22 26
2014 Full-time 27 1509

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Full-time 57 1315
2017 Part-time 61 26
2014 Full-time 57 1509
2014 Part-time 45 40

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Full-time 34 1315
2017 Part-time 31 26
2014 Full-time 34 1509
2014 Part-time 31 40

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Full-time 2 1315
2014 Full-time 1 1509
2014 Part-time 0 40

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Full-time 6 1315
2014 Full-time 5 1509
2014 Part-time 12 40

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Full-time 11 1315
2014 Full-time 12 1509

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Full-time 45 1315
2017 Part-time 31 26
2014 Full-time 44 1509
2014 Part-time 35 40

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Full-time 25 1315
2017 Part-time 51 26
2014 Full-time 29 1509
2014 Part-time 12 40

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 14 1315
2014 Full-time 15 1509
2014 Part-time 12 40

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Full-time 55 1316
2017 Part-time 53 26
2014 Full-time 53 1510
2014 Part-time 45 40

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Full-time 26 1316
2017 Part-time 42 26
2014 Full-time 29 1510
2014 Part-time 18 40

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Full-time 13 1316
2014 Full-time 14 1510
2014 Part-time 13 40

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Full-time 19 1316
2017 Part-time 21 26
2014 Full-time 19 1510
2014 Part-time 15 40

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Full-time 9 1316
2014 Full-time 11 1510

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Full-time 7 1316
2017 Part-time 22 26
2014 Full-time 6 1510
2014 Part-time 0 40

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Full-time 11 1316
2014 Full-time 18 1510
2014 Part-time 16 40

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 12 1316
2014 Full-time 12 1510

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Full-time 24 1316
2017 Part-time 15 26
2014 Full-time 23 1510
2014 Part-time 34 40

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Full-time 13 1228
2014 Full-time 13 1414
2014 Part-time 16 40

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Full-time 19 1228
2014 Full-time 16 1414
2014 Part-time 20 40

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Full-time 12 1228
2014 Full-time 11 1414
2014 Part-time 19 40

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Full-time 7 1228
2014 Full-time 8 1414

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Full-time 10 1228
2014 Full-time 11 1414
2014 Part-time 13 40

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Full-time 12 1228
2014 Full-time 13 1414
2014 Part-time 16 40

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Full-time 18 1228
2014 Full-time 15 1414

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Full-time 9 1228
2014 Full-time 8 1414

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Full-time 12 1228
2017 Part-time 23 21
2014 Full-time 13 1414

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Full-time 24 1228
2014 Full-time 25 1414
2014 Part-time 12 40

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Full-time 10 1228
2014 Full-time 9 1414
2014 Part-time 12 40

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Full-time 45 1228
2017 Part-time 35 21
2014 Full-time 44 1414
2014 Part-time 37 40

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Full-time 2 1228
2017 Part-time 0 21
2014 Full-time 2 1414
2014 Part-time 0 40

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Full-time 49 1228
2017 Part-time 32 21
2014 Full-time 51 1414
2014 Part-time 36 40

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Full-time 1 1228
2017 Part-time 0 21

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 13 1228
2014 Full-time 13 1414

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 92 8 1317
2017 Part-time 91 9 26

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 15 19 19 6 6 27 8 54 18 8052
2017 Part-time 19 17 15 3 3 32 11 64 9 308
2014 Full-time 15 18 20 5 6 28 8 51 18 8570
2014 Part-time 12 15 16 6 3 38 11 52 17 350

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 28 33 16 5 4 12 2 70 11 8039
2017 Part-time 29 34 14 3 3 15 2 76 7 308
2014 Full-time 24 31 20 5 4 14 1 65 11 8569
2014 Part-time 21 32 15 5 2 24 2 72 9 350
2011 Full-time 29 37 17 5 3 9 0 73 9 10087
2011 Part-time 34 33 14 3 1 14 1 79 4 345
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 29 49 10 5 1 1 5 83 7 8055
2017 Part-time 23 36 8 8 2 2 21 76 13 308
2014 Full-time 27 52 11 4 1 1 4 83 5 8563
2014 Part-time 20 46 10 5 3 3 13 79 9 350
2011 Full-time 26 52 11 5 1 1 4 82 7 10081
2011 Part-time 20 36 12 9 3 3 17 70 15 345
2008 Full-time 26 50 11 6 2 1 4 80 8 7607
2008 Part-time 15 36 11 9 7 6 16 66 20 251

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 12 25 22 7 4 22 8 53 16 8039
2017 Part-time 9 21 15 7 4 19 25 53 19 307
2014 Full-time 10 23 24 8 4 21 9 48 17 8564
2014 Part-time 8 23 22 6 3 23 14 49 15 350
2011 Full-time 10 26 24 8 4 20 8 50 17 10082
2011 Part-time 7 22 21 6 3 21 20 50 14 344

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 42 33 9 2 1 7 5 85 4 8053
2017 Part-time 36 26 6 2 1 8 20 87 4 307
2014 Full-time 38 37 11 3 2 6 4 83 5 8568
2014 Part-time 34 33 7 1 0 12 12 89 2 350
2011 Full-time 40 35 10 3 2 6 4 83 5 10087
2011 Part-time 30 32 6 2 1 12 17 86 5 345
2008 Full-time 37 37 10 3 1 7 4 83 5 7610
2008 Part-time 28 31 8 1 1 14 17 85 3 251

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 34 34 12 4 2 10 4 79 7 8043
2017 Part-time 30 24 10 4 1 11 20 78 8 304
2014 Full-time 29 36 14 4 2 10 4 76 8 8560
2014 Part-time 25 32 12 2 1 15 12 80 4 349
2011 Full-time 32 34 14 4 2 9 4 77 7 10068
2011 Part-time 24 34 9 2 1 13 17 84 4 343
2008 Full-time 32 37 13 5 3 7 4 77 9 7611
2008 Part-time 30 28 9 3 1 12 17 82 6 250
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 7 93 8033
2017 Part-time 5 95 307
2014 Full-time 7 93 8553
2014 Part-time 2 98 349

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Full-time 35 584
2017 Part-time 49 14
2014 Full-time 35 588

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Full-time 81 584
2017 Part-time 61 14
2014 Full-time 84 588

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Full-time 4 584
2017 Part-time 0 14
2014 Full-time 3 588

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Part-time 0 14
2014 Full-time 0 588

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Full-time 9 584
2017 Part-time 0 14
2014 Full-time 10 588

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Full-time 4 584
2014 Full-time 3 588

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 8 584
2014 Full-time 8 588

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Full-time 16 581
2014 Full-time 16 589

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Full-time 17 581
2017 Part-time 0 14
2014 Full-time 17 589

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Full-time 9 581
2017 Part-time 0 14
2014 Full-time 9 589

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Full-time 4 581
2017 Part-time 0 14
2014 Full-time 5 589

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Full-time 28 581
2014 Full-time 27 589

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Full-time 25 581
2014 Full-time 19 589

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Full-time 3 581
2017 Part-time 0 14
2014 Full-time 2 589

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Full-time 1 581
2017 Part-time 0 14

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Full-time 7 581
2017 Part-time 0 14
2014 Full-time 4 589

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Full-time 15 581
2014 Full-time 13 589

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Part-time 0 14

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Full-time 15 581
2017 Part-time 27 14
2014 Full-time 17 589

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Part-time 0 14

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 26 581
2014 Full-time 39 589

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Full-time 31 583
2014 Full-time 30 588

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Full-time 15 583
2014 Full-time 16 588

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Full-time 8 583
2014 Full-time 10 588

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Full-time 16 583
2017 Part-time 35 14
2014 Full-time 20 588

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Full-time 6 583
2017 Part-time 0 14
2014 Full-time 6 588

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Full-time 6 583
2014 Full-time 8 588

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Full-time 8 583
2017 Part-time 0 14
2014 Full-time 9 588

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 7 583
2014 Full-time 12 588

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Full-time 49 583
2017 Part-time 27 14
2014 Full-time 47 588

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Full-time 6 555
2014 Full-time 5 540

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Full-time 12 555
2014 Full-time 14 540

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Full-time 5 555
2014 Full-time 4 540

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Full-time 4 555
2017 Part-time 0 10
2014 Full-time 2 540

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Full-time 3 555
2017 Part-time 0 10
2014 Full-time 2 540

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Full-time 6 555
2014 Full-time 7 540

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Full-time 12 555
2017 Part-time 0 10
2014 Full-time 11 540

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Full-time 11 555
2014 Full-time 7 540

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Full-time 8 555
2014 Full-time 9 540

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Full-time 25 555
2014 Full-time 19 540

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Full-time 8 555
2017 Part-time 0 10
2014 Full-time 10 540

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Full-time 44 555
2014 Full-time 43 540

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Full-time 2 555
2017 Part-time 0 10
2014 Full-time 3 540

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Full-time 60 555
2017 Part-time 39 10
2014 Full-time 64 540

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Full-time 1 555
2017 Part-time 0 10

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 13 555
2014 Full-time 15 540

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 92 8 584
2017 Part-time 71 29 14

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 17 19 19 2 3 33 7 60 8 8049
2017 Part-time 20 15 13 2 1 33 15 68 7 308
2014 Full-time 15 18 20 2 3 34 8 56 9 8566
2014 Part-time 11 15 17 1 1 44 11 58 4 350

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 30 33 15 3 3 14 2 75 6 8042
2017 Part-time 32 34 12 2 1 16 3 81 4 308
2014 Full-time 26 31 18 3 2 17 2 71 6 8569
2014 Part-time 24 31 13 2 1 27 3 78 4 350
2011 Full-time 34 37 14 3 1 10 0 79 5 10079
2011 Part-time 38 37 11 2 1 12 0 85 2 343
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 19 23 20 15 20 0 3 43 36 8040
2017 Part-time 13 18 18 23 27 0 1 31 50 308

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 17 25 28 17 13 0 1 42 30 8048
2017 Part-time 19 31 28 12 9 0 1 50 22 307

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 20 28 25 15 11 0 2 49 26 8038
2017 Part-time 31 21 23 16 8 0 1 52 24 305

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 18 23 23 18 15 1 2 42 35 8042
2017 Part-time 28 21 21 14 13 0 3 51 28 305

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 39 24 15 7 6 1 8 70 14 8028
2017 Part-time 44 22 12 5 4 0 12 75 11 302

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 29 31 22 10 7 0 1 61 17 8031
2017 Part-time 32 31 20 9 6 0 2 64 15 305

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 26 33 22 11 6 1 2 60 17 8018
2017 Part-time 39 28 17 10 3 1 3 69 13 305

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 20 30 24 15 10 1 2 51 25 8031
2017 Part-time 28 26 22 15 4 1 3 56 20 304

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 26 30 21 13 8 1 2 57 21 8032
2017 Part-time 35 29 18 13 3 1 3 65 16 305

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 24 28 22 13 9 1 2 54 23 8014
2017 Part-time 32 29 21 11 5 0 1 62 17 305

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 55 23 12 5 3 0 2 80 8 8035
2017 Part-time 55 21 12 3 4 0 5 80 7 306

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 70 12 6 4 3 1 5 87 7 8039
2017 Part-time 81 8 3 1 2 0 5 93 3 305

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 57 24 9 4 2 0 3 84 6 8033
2017 Part-time 65 21 4 3 1 0 6 91 4 308

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 61 18 9 5 5 0 3 81 10 8041
2017 Part-time 74 11 4 3 4 0 5 89 7 308

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 56 12 5 2 1 0 23 89 4 8036
2017 Part-time 59 5 2 1 0 0 33 95 2 307

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 64 18 7 3 1 0 7 88 4 7992
2017 Part-time 71 14 4 1 0 0 10 94 2 307

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 65 15 7 4 4 1 5 85 8 8044
2017 Part-time 59 11 11 5 5 1 8 77 11 308

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 51 27 12 4 2 0 3 81 6 8034
2017 Part-time 50 25 11 5 4 0 5 80 9 306

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 11 28 39 15 7 0 0 39 22 8056
2017 Part-time 15 31 35 15 5 0 0 46 20 307

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 9 20 38 22 10 0 1 32 30 8030
2017 Part-time 5 19 34 26 15 0 1 41 24 305

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 24 41 17 8 5 5 0 69 13 8043
2017 Part-time 26 37 18 10 4 5 1 67 14 308

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 17 40 19 13 9 2 0 58 23 8050
2017 Part-time 20 41 20 10 7 3 0 62 17 308
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 16 84 8048
2017 Part-time 13 87 306
2014 Full-time 15 85 8546
2014 Part-time 19 81 348

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 78 22 1263
2017 Part-time 82 18 49
2014 Full-time 80 20 1239
2014 Part-time 93 7 65

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 44 39 7 7 3 0 0 83 10 985
2017 Part-time 57 27 2 11 3 0 0 84 14 41
2014 Full-time 53 30 7 7 2 1 1 84 9 985
2014 Part-time 56 33 2 8 0 0 1 90 9 60
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 29 25 20 11 12 2 1 30 70 8060
2017 Part-time 16 14 28 18 23 1 1 16 84 307

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Full-time 20 5396
2017 Part-time 38 251

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Full-time 34 5396
2017 Part-time 48 251

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Full-time 19 5396
2017 Part-time 42 251

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Full-time 52 5396
2017 Part-time 19 251

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Full-time 6 5396
2017 Part-time 5 251

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 40 5396
2017 Part-time 39 251

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Full-time 7 47 18 10 4 13 5278
2017 Part-time 2 33 24 20 5 17 243

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 10 21 15 17 25 2 9 35 47 5427
2017 Part-time 10 19 14 22 26 0 9 32 53 253

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 5 10 12 17 45 3 9 17 70 5433
2017 Part-time 7 8 8 18 50 1 7 17 74 252
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