2017 Public Service Employee Survey Results by Theme for National Film Board of Canada by Question 115. What is the highest level of education you have ever completed?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 36 49 9 3 4 0 0 85 7 57
2017 University certificate or diploma below the bachelor's level 49 35 4 8 4 0 0 85 11 26
2017 Bachelor's degree 36 48 7 6 2 0 0 85 8 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 28 59 4 7 1 0 0 87 9 67

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 25 53 12 6 4 0 0 78 10 57
2017 University certificate or diploma below the bachelor's level 34 40 11 4 11 0 0 74 15 26
2017 Bachelor's degree 21 46 11 16 6 0 0 67 22 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 21 56 13 7 3 0 0 76 10 67

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 45 51 3 2 0 0 0 95 2 57
2017 University certificate or diploma below the bachelor's level 69 23 0 4 4 0 0 92 8 26
2017 Bachelor's degree 42 47 9 1 1 0 0 89 2 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 42 45 10 1 1 0 0 87 3 67

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 42 48 9 2 0 0 0 90 2 57
2017 University certificate or diploma below the bachelor's level 49 35 8 8 0 0 0 85 8 26
2017 Bachelor's degree 38 49 8 2 3 0 0 87 5 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 42 43 7 6 1 0 0 85 7 67

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 25 42 24 5 4 0 0 67 9 57
2017 University certificate or diploma below the bachelor's level 11 51 23 11 4 0 0 62 15 26
2017 Bachelor's degree 26 42 18 12 2 0 0 68 14 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 30 42 21 4 1 1 0 73 6 67

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 18 52 25 5 0 0 0 70 5 57
2017 University certificate or diploma below the bachelor's level 7 51 19 23 0 0 0 58 23 26
2017 Bachelor's degree 26 41 17 16 1 0 0 67 17 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 30 51 12 4 1 1 0 82 6 67

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 29 35 20 7 4 7 0 68 11 57
2017 University certificate or diploma below the bachelor's level 34 32 15 8 4 8 0 71 12 26
2017 Bachelor's degree 33 38 15 9 2 1 1 73 11 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 37 39 6 4 3 10 0 85 8 67
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 40 47 8 4 2 0 0 87 5 56
2017 University certificate or diploma below the bachelor's level 22 52 11 4 4 8 0 80 8 26
2017 Bachelor's degree 34 38 15 6 5 2 0 73 12 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 35 42 17 4 0 1 0 78 5 67

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 36 45 8 7 4 0 0 81 10 57
2017 University certificate or diploma below the bachelor's level 26 44 11 11 7 0 0 70 19 26
2017 Bachelor's degree 26 45 13 10 5 1 0 71 16 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 32 43 16 9 0 0 0 75 9 67

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 45 39 7 5 4 0 0 84 9 57
2017 University certificate or diploma below the bachelor's level 30 43 15 4 8 0 0 74 11 26
2017 Bachelor's degree 30 44 11 8 6 0 0 74 15 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 42 37 12 6 3 0 0 79 9 67

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 16 20 41 12 5 5 0 39 18 57
2017 University certificate or diploma below the bachelor's level 15 26 29 19 0 12 0 46 21 26
2017 Bachelor's degree 13 39 20 13 10 5 0 54 24 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 15 38 21 13 3 11 0 59 18 67

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 9 23 37 18 9 4 0 33 28 57
2017 University certificate or diploma below the bachelor's level 7 18 48 19 8 0 0 26 27 26
2017 Bachelor's degree 11 34 18 21 15 1 0 46 36 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 9 45 21 16 7 1 0 55 24 67

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 9 21 35 25 5 4 0 31 32 57
2017 University certificate or diploma below the bachelor's level 11 7 44 27 11 0 0 18 38 26
2017 Bachelor's degree 6 24 28 26 12 4 0 31 39 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 3 33 28 21 9 6 0 38 32 67

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 15 24 21 21 12 7 0 42 35 57
2017 University certificate or diploma below the bachelor's level 11 19 42 19 0 8 0 33 21 26
2017 Bachelor's degree 8 31 15 22 19 6 0 41 43 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 6 43 18 19 8 6 0 52 29 67

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 9 26 32 22 11 0 0 35 33 57
2017 University certificate or diploma below the bachelor's level 4 23 39 16 11 8 0 28 29 26
2017 Bachelor's degree 7 36 16 28 14 0 0 43 42 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 3 37 29 22 9 0 0 40 31 67
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 29 39 15 14 4 0 0 68 17 57
2017 University certificate or diploma below the bachelor's level 23 42 16 8 11 0 0 65 19 26
2017 Bachelor's degree 25 37 18 13 7 0 0 62 20 84
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 21 46 17 13 3 0 0 67 16 67

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 26 50 14 9 2 0 0 76 10 56
2017 University certificate or diploma below the bachelor's level 15 61 4 8 12 0 0 76 20 25
2017 Bachelor's degree 21 43 12 15 9 0 0 64 24 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 23 50 13 12 1 0 0 73 13 67

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 7 28 23 17 14 7 4 40 35 57
2017 University certificate or diploma below the bachelor's level 7 27 24 23 8 8 4 38 34 26
2017 Bachelor's degree 13 25 23 22 12 3 1 40 36 84
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 10 22 19 23 5 18 3 41 35 67

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 29 51 8 8 4 0 0 80 12 57
2017 University certificate or diploma below the bachelor's level 26 39 20 8 7 0 0 65 15 26
2017 Bachelor's degree 27 38 13 14 7 1 0 66 21 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 20 43 23 9 4 0 0 63 14 67

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Bachelor's degree 22 13 26 22 13 0 4 36 36 23
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 44 13 19 18 0 7 47 39 16

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 27 41 14 14 4 0 0 68 17 57
2017 University certificate or diploma below the bachelor's level 19 55 15 11 0 0 0 73 11 26
2017 Bachelor's degree 35 46 11 2 4 1 1 83 6 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 33 48 12 6 1 0 0 80 7 67

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 20 43 13 9 9 6 0 67 19 57
2017 University certificate or diploma below the bachelor's level 18 37 23 11 8 4 0 57 20 26
2017 Bachelor's degree 26 42 12 8 6 5 1 72 15 84
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 33 12 7 1 23 0 73 11 67

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 16 39 26 14 4 0 2 56 18 57
2017 University certificate or diploma below the bachelor's level 8 35 19 20 15 0 4 44 36 26
2017 Bachelor's degree 19 42 17 16 6 0 0 61 22 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 12 49 23 10 6 0 0 61 17 67

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 39 46 10 5 0 0 0 85 5 57
2017 University certificate or diploma below the bachelor's level 56 36 0 8 0 0 0 92 8 26
2017 Bachelor's degree 56 28 12 2 1 0 0 85 3 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 47 41 6 3 3 0 0 88 6 67

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 38 54 2 7 0 0 0 91 7 57
2017 University certificate or diploma below the bachelor's level 52 32 11 0 4 0 0 85 4 26
2017 Bachelor's degree 62 26 5 6 1 0 0 88 7 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 52 34 4 7 1 0 0 87 9 67

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 9 23 30 23 8 5 2 35 33 57
2017 University certificate or diploma below the bachelor's level 0 30 40 15 11 4 0 31 28 26
2017 Bachelor's degree 10 34 17 24 13 2 0 45 37 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 8 40 18 21 9 4 0 50 31 67

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 13 22 30 24 11 0 2 35 35 57
2017 University certificate or diploma below the bachelor's level 7 27 24 23 15 0 4 35 40 26
2017 Bachelor's degree 7 17 18 25 27 2 4 26 56 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 5 41 17 17 13 6 1 49 32 67

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 21 56 8 10 4 0 0 78 14 57
2017 University certificate or diploma below the bachelor's level 34 27 20 7 11 0 0 61 19 26
2017 Bachelor's degree 26 45 12 11 7 0 0 70 18 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 22 62 6 7 3 0 0 84 10 67

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 30 45 13 5 7 0 0 75 12 57
2017 University certificate or diploma below the bachelor's level 37 35 20 8 0 0 0 73 8 26
2017 Bachelor's degree 39 40 6 9 5 0 1 80 15 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 22 58 9 9 1 0 0 81 10 67

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 22 45 16 14 4 0 0 67 17 57
2017 University certificate or diploma below the bachelor's level 22 48 15 8 7 0 0 70 15 26
2017 Bachelor's degree 22 39 18 12 8 0 1 62 20 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 17 56 13 12 1 0 1 73 13 67

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 9 37 31 8 9 4 2 49 18 57
2017 University certificate or diploma below the bachelor's level 15 43 30 8 0 5 0 60 8 26
2017 Bachelor's degree 10 50 18 15 6 1 0 61 21 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 9 55 20 7 4 3 1 67 12 67

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 34 40 16 6 4 0 0 74 10 57
2017 University certificate or diploma below the bachelor's level 39 26 23 4 4 5 0 68 8 26
2017 Bachelor's degree 37 31 13 15 2 0 1 69 17 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 28 42 15 10 3 0 1 71 13 67

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 38 40 5 3 9 2 3 82 12 57
2017 University certificate or diploma below the bachelor's level 23 32 7 11 7 0 20 68 23 26
2017 Bachelor's degree 23 25 23 12 9 4 5 53 22 84
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 12 26 15 16 10 3 18 47 33 67

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 41 37 11 7 3 0 2 79 10 57
2017 University certificate or diploma below the bachelor's level 35 30 16 11 7 0 0 66 18 26
2017 Bachelor's degree 28 33 14 15 8 1 1 62 24 84
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 32 43 12 5 7 0 0 75 13 67

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 33 37 16 5 2 2 5 76 7 57
2017 University certificate or diploma below the bachelor's level 33 34 20 4 0 5 4 74 4 26
2017 Bachelor's degree 47 30 10 8 5 1 0 78 13 84
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 37 40 14 1 1 3 3 83 3 67

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 14 73 13 57
2017 University certificate or diploma below the bachelor's level 20 58 23 26
2017 Bachelor's degree 13 54 33 84
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 16 56 28 67

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Bachelor's degree 29 18 0 26 9 18 11
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 22 0 0 20 39 20 10
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 25 56 7 9 0 4 0 84 9 57
2017 University certificate or diploma below the bachelor's level 34 50 8 0 8 0 0 84 8 26
2017 Bachelor's degree 34 36 16 6 7 1 0 71 13 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 38 52 8 3 0 0 0 89 3 66

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 20 43 19 18 0 0 0 63 18 57
2017 University certificate or diploma below the bachelor's level 19 42 20 15 4 0 0 61 19 26
2017 Bachelor's degree 15 42 20 16 7 0 0 58 22 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 16 45 24 10 3 1 0 63 13 67

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 7 27 35 20 8 0 4 29 35 57
2017 University certificate or diploma below the bachelor's level 16 30 31 15 4 0 5 19 48 26
2017 Bachelor's degree 8 38 37 10 3 1 2 14 47 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 6 33 38 14 6 2 1 21 41 67

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 5 17 32 17 13 7 9 35 26 57
2017 University certificate or diploma below the bachelor's level 4 15 35 23 11 4 8 39 22 26
2017 Bachelor's degree 6 20 37 22 8 3 4 32 28 84
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 4 17 39 19 10 6 4 33 23 67

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 14 25 29 16 5 0 11 24 43 57
2017 University certificate or diploma below the bachelor's level 22 32 20 15 4 0 8 21 58 26
2017 Bachelor's degree 30 22 27 8 10 0 4 18 54 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 13 26 47 11 3 0 0 14 39 66

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 9 24 33 22 9 0 4 32 34 56
2017 University certificate or diploma below the bachelor's level 4 35 38 16 7 0 0 23 39 26
2017 Bachelor's degree 6 18 40 25 7 1 2 34 25 84
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 9 12 52 18 8 2 0 26 21 66

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 18 23 20 23 9 2 5 34 44 57
2017 University certificate or diploma below the bachelor's level 18 34 24 15 8 0 0 23 52 26
2017 Bachelor's degree 17 26 29 17 5 1 5 23 46 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 12 30 21 19 9 4 4 31 46 67

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 4 18 5 34 29 2 9 71 24 57
2017 University certificate or diploma below the bachelor's level 4 8 34 23 24 4 4 51 12 26
2017 Bachelor's degree 5 16 23 30 21 2 3 54 22 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 1 7 29 24 21 9 7 55 10 67

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 13 20 34 11 16 2 5 29 35 57
2017 University certificate or diploma below the bachelor's level 14 31 44 8 4 0 0 11 45 26
2017 Bachelor's degree 25 30 32 9 1 0 3 11 56 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 12 27 47 9 3 1 0 13 40 67

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 35 44 11 10 0 0 0 79 10 57
2017 University certificate or diploma below the bachelor's level 19 54 23 0 4 0 0 73 4 26
2017 Bachelor's degree 42 44 6 3 5 0 0 86 8 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 36 46 7 11 0 0 0 82 11 67

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 35 37 19 7 2 0 0 72 9 57
2017 University certificate or diploma below the bachelor's level 29 56 8 7 0 0 0 85 7 26
2017 Bachelor's degree 40 47 8 2 2 0 0 87 5 84
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 34 60 4 1 0 0 0 94 1 67

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 27 46 19 5 2 2 0 74 7 57
2017 University certificate or diploma below the bachelor's level 23 39 19 11 8 0 0 62 19 26
2017 Bachelor's degree 33 45 13 6 3 0 0 78 9 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 30 47 15 6 1 0 0 78 7 67

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 25 56 13 5 0 0 0 81 5 57
2017 University certificate or diploma below the bachelor's level 11 61 20 8 0 0 0 72 8 26
2017 Bachelor's degree 34 49 3 10 2 1 0 84 13 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 30 52 8 11 0 0 0 81 11 67

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 28 61 7 2 2 0 0 89 4 57
2017 University certificate or diploma below the bachelor's level 19 70 8 4 0 0 0 89 4 26
2017 Bachelor's degree 42 46 7 4 1 0 0 88 5 84
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 38 57 3 3 0 0 0 94 3 67

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 21 32 19 10 9 2 7 58 21 57
2017 University certificate or diploma below the bachelor's level 11 39 31 8 8 0 4 52 16 26
2017 Bachelor's degree 15 45 15 17 5 1 1 62 23 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 15 43 14 11 4 12 1 66 18 67

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 20 43 28 2 0 6 2 68 2 57
2017 University certificate or diploma below the bachelor's level 19 54 20 4 0 4 0 76 4 26
2017 Bachelor's degree 24 56 11 7 1 1 0 80 9 84
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 59 4 7 0 6 0 88 8 67

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 21 41 19 16 4 0 0 61 20 57
2017 University certificate or diploma below the bachelor's level 10 46 20 11 8 5 0 60 20 26
2017 Bachelor's degree 20 47 12 13 6 1 1 69 19 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 22 47 9 11 4 7 0 74 16 67

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 22 49 14 10 5 0 0 71 15 57
2017 University certificate or diploma below the bachelor's level 15 51 23 8 4 0 0 66 11 26
2017 Bachelor's degree 19 45 14 12 3 5 3 69 16 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 22 41 11 18 0 7 0 69 20 67

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 15 29 21 15 11 9 0 48 29 57
2017 University certificate or diploma below the bachelor's level 8 23 39 20 4 3 4 32 25 26
2017 Bachelor's degree 13 32 25 17 8 4 1 48 26 84
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 10 29 15 18 6 20 1 50 31 67

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 26 50 9 12 2 0 0 77 14 57
2017 University certificate or diploma below the bachelor's level 31 51 7 8 4 0 0 81 11 26
2017 Bachelor's degree 42 37 11 9 1 0 0 79 10 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 19 67 7 6 0 0 0 87 6 67

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 36 32 17 13 2 0 0 68 15 57
2017 University certificate or diploma below the bachelor's level 30 32 19 11 7 0 0 62 19 26
2017 Bachelor's degree 35 39 13 8 5 0 0 74 13 84
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 35 47 8 7 3 0 0 82 10 67

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 29 49 17 3 0 0 2 79 3 57
2017 University certificate or diploma below the bachelor's level 35 44 17 0 0 0 4 82 0 25
2017 Bachelor's degree 41 43 7 5 2 0 1 85 8 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 35 47 8 10 0 0 0 82 10 67

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 45 39 8 6 2 0 0 85 8 56
2017 University certificate or diploma below the bachelor's level 49 46 5 0 0 0 0 95 0 26
2017 Bachelor's degree 69 23 2 4 0 0 1 94 4 84
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 52 38 1 6 2 0 0 91 8 67

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 44 34 5 15 2 0 0 78 17 57
2017 University certificate or diploma below the bachelor's level 49 28 16 4 4 0 0 77 7 26
2017 Bachelor's degree 59 17 7 10 7 0 0 76 17 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 45 34 4 12 5 0 0 79 16 67

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 49 39 4 7 2 0 0 88 8 57
2017 University certificate or diploma below the bachelor's level 51 34 11 4 0 0 0 85 4 26
2017 Bachelor's degree 58 26 5 10 0 0 1 86 10 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 48 39 4 3 6 0 0 86 9 67

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 65 30 5 0 0 0 0 95 0 57
2017 University certificate or diploma below the bachelor's level 69 23 4 4 0 0 0 92 4 26
2017 Bachelor's degree 79 15 1 2 1 0 1 95 3 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 74 22 0 3 1 0 0 96 4 67

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 39 47 7 7 0 0 0 86 7 57
2017 University certificate or diploma below the bachelor's level 38 47 8 4 0 0 4 88 4 26
2017 Bachelor's degree 48 35 4 11 0 2 0 85 11 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 48 40 5 6 1 0 0 88 7 67

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 41 47 5 4 0 4 0 91 4 57
2017 University certificate or diploma below the bachelor's level 46 27 16 8 0 0 4 75 8 26
2017 Bachelor's degree 54 35 6 1 1 2 0 91 3 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 45 34 8 3 0 9 1 88 3 67

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 15 85 57
2017 Bachelor's degree 13 87 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 17 83 67

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 56 11
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 51 12

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 73 11
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 50 12

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 11

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 11
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 12

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 11
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 12

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 12

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 11

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 53 11
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 75 12

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 53 11
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 51 12

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 11
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 12

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 12

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 11

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 58 12

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 11

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 43 11
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 66 12

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 11

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 12

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 11
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 12

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 11
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 12

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 11

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 12

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 11

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 11

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 11

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 12

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 55 11

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 11
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 12

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 74 11

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 11
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 12

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 11

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Bachelor's degree 100 0 11
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 91 9 12

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 14 22 17 14 4 26 4 50 25 57
2017 University certificate or diploma below the bachelor's level 4 23 27 12 4 12 19 38 22 26
2017 Bachelor's degree 8 20 26 5 8 30 3 42 19 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 9 23 16 10 1 34 6 54 19 67

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 20 41 14 9 5 12 0 69 16 57
2017 University certificate or diploma below the bachelor's level 7 31 35 15 4 8 0 42 20 26
2017 Bachelor's degree 14 36 25 5 6 14 0 59 12 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 15 50 11 7 3 13 1 76 12 67

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 11 23 24 3 5 29 5 51 13 57
2017 University certificate or diploma below the bachelor's level 0 30 31 4 0 23 12 46 6 26
2017 Bachelor's degree 12 28 18 4 5 29 5 61 12 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 6 24 12 4 0 45 9 64 9 67

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 20 45 22 3 2 9 0 70 6 57
2017 University certificate or diploma below the bachelor's level 7 39 27 8 4 16 0 55 14 26
2017 Bachelor's degree 28 39 10 5 5 14 0 78 11 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 18 54 10 3 0 13 1 84 3 67

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 16 84 57
2017 Bachelor's degree 7 93 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 12 88 67

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 13 46 27 13 2 0 0 58 15 57
2017 University certificate or diploma below the bachelor's level 20 46 12 15 0 0 7 71 16 26
2017 Bachelor's degree 13 40 16 15 3 2 10 61 21 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 12 43 9 16 3 4 13 66 23 67

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 11 28 30 2 2 25 3 53 5 57
2017 University certificate or diploma below the bachelor's level 8 27 35 11 0 19 0 43 14 26
2017 Bachelor's degree 7 29 22 7 3 20 12 52 16 84
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 3 27 21 6 4 35 4 49 17 67

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 29 44 14 2 3 6 2 79 6 56
2017 University certificate or diploma below the bachelor's level 23 33 15 11 0 11 7 68 14 26
2017 Bachelor's degree 22 34 19 1 1 11 11 72 3 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 21 40 6 4 1 18 10 84 8 67

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 20 43 16 2 4 14 2 75 7 57
2017 University certificate or diploma below the bachelor's level 11 32 19 11 4 16 7 56 19 26
2017 Bachelor's degree 14 29 25 2 3 16 10 58 8 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 10 38 15 3 0 24 10 73 4 67
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 50 41 3 4 2 0 0 91 5 57
2017 University certificate or diploma below the bachelor's level 38 51 7 4 0 0 0 89 4 26
2017 Bachelor's degree 43 35 8 8 5 0 0 79 13 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 39 39 16 3 1 1 0 79 5 67

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 50 38 4 5 4 0 0 88 9 57
2017 University certificate or diploma below the bachelor's level 41 32 19 4 4 0 0 74 8 26
2017 Bachelor's degree 51 35 6 5 4 0 0 86 8 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 44 44 9 1 1 0 0 88 3 67

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 11 32 29 16 7 6 0 45 24 56
2017 University certificate or diploma below the bachelor's level 0 23 45 20 8 4 0 24 29 25
2017 Bachelor's degree 7 36 24 14 11 7 0 46 27 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 6 35 28 16 7 9 0 44 25 67

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 16 36 21 13 8 4 2 55 22 57
2017 University certificate or diploma below the bachelor's level 8 31 29 29 4 0 0 38 33 26
2017 Bachelor's degree 13 35 23 18 12 0 0 48 30 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 10 47 17 18 8 1 0 58 26 67

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 37 16 25 12 5 0 5 56 18 57
2017 University certificate or diploma below the bachelor's level 20 29 32 7 12 0 0 49 20 26
2017 Bachelor's degree 30 29 22 10 6 1 2 61 17 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 25 37 17 9 9 3 0 65 18 67

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 11 30 26 21 12 0 0 41 32 57
2017 University certificate or diploma below the bachelor's level 8 8 34 36 14 0 0 15 51 26
2017 Bachelor's degree 8 20 33 22 14 1 1 29 37 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 14 25 35 13 11 2 0 40 25 67

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 14 26 28 21 11 0 0 41 31 57
2017 University certificate or diploma below the bachelor's level 8 27 31 19 12 0 3 36 32 26
2017 Bachelor's degree 9 38 27 18 7 1 1 48 25 83
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 12 35 30 14 10 0 0 47 23 67

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 20 15 31 17 16 0 2 35 34 57
2017 University certificate or diploma below the bachelor's level 8 16 23 31 22 0 0 23 53 26
2017 Bachelor's degree 14 19 23 20 18 1 4 35 40 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 17 22 27 22 10 1 1 39 33 67

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 33 41 14 0 4 0 8 80 4 57
2017 University certificate or diploma below the bachelor's level 28 16 21 23 4 0 9 48 29 25
2017 Bachelor's degree 26 29 19 14 3 2 8 61 19 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 32 22 9 5 3 4 61 15 67

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 32 33 24 7 2 0 3 66 9 57
2017 University certificate or diploma below the bachelor's level 24 15 43 13 4 0 0 40 17 25
2017 Bachelor's degree 34 26 20 12 6 1 1 61 18 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 23 38 18 15 6 0 0 61 21 67

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 21 37 26 7 5 0 3 60 13 57
2017 University certificate or diploma below the bachelor's level 12 48 13 20 8 0 0 60 27 25
2017 Bachelor's degree 20 36 20 13 11 0 1 56 24 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 7 37 44 6 3 3 0 45 9 67

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 18 33 31 8 8 0 2 52 17 57
2017 University certificate or diploma below the bachelor's level 13 26 28 25 7 0 0 39 33 25
2017 Bachelor's degree 9 27 28 21 14 0 0 37 35 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 12 19 39 19 9 3 0 31 28 67

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 23 40 15 14 3 0 5 67 18 57
2017 University certificate or diploma below the bachelor's level 16 41 19 16 8 0 0 57 24 25
2017 Bachelor's degree 14 29 29 20 8 0 0 43 28 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 13 32 25 24 3 3 0 47 27 67

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 23 28 31 10 7 0 2 52 17 57
2017 University certificate or diploma below the bachelor's level 16 29 27 17 11 0 0 45 29 25
2017 Bachelor's degree 14 28 31 15 8 0 4 44 24 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 22 29 30 11 6 3 0 53 17 67

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 47 24 17 4 3 0 5 75 7 57
2017 University certificate or diploma below the bachelor's level 39 24 22 4 8 0 4 65 12 26
2017 Bachelor's degree 57 20 11 5 6 0 1 78 11 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 44 31 13 11 1 0 0 75 12 67

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 65 14 8 4 5 0 3 82 9 57
2017 University certificate or diploma below the bachelor's level 62 27 3 4 0 0 4 93 4 26
2017 Bachelor's degree 72 17 4 0 3 1 2 93 4 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 66 19 9 3 1 0 1 87 4 67

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 47 24 13 11 5 0 0 72 16 57
2017 University certificate or diploma below the bachelor's level 56 18 11 8 4 0 4 77 12 26
2017 Bachelor's degree 53 19 16 7 6 0 0 71 13 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 46 32 13 4 1 0 3 80 6 67

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 56 21 12 5 5 0 0 78 10 57
2017 University certificate or diploma below the bachelor's level 48 18 23 4 4 0 4 68 8 26
2017 Bachelor's degree 43 33 13 5 5 0 1 77 10 84
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 56 28 9 1 1 0 4 88 3 67

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 50 3 2 3 2 0 40 89 8 57
2017 University certificate or diploma below the bachelor's level 55 7 8 4 4 0 23 80 10 26
2017 Bachelor's degree 49 23 1 5 3 0 20 89 9 83
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 48 14 12 1 1 0 24 81 4 67

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 59 17 7 2 0 2 14 90 2 57
2017 University certificate or diploma below the bachelor's level 63 15 11 0 4 0 8 84 4 26
2017 Bachelor's degree 65 21 3 5 1 0 5 91 6 84
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 59 25 8 0 0 1 7 92 0 67

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 55 22 18 2 2 0 2 78 4 57
2017 University certificate or diploma below the bachelor's level 54 18 16 4 4 0 4 76 8 26
2017 Bachelor's degree 60 20 10 3 5 1 1 82 8 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 49 20 11 7 6 0 8 74 14 67

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 57 17 21 3 2 0 0 74 5 57
2017 University certificate or diploma below the bachelor's level 50 26 20 0 0 0 4 79 0 26
2017 Bachelor's degree 61 14 17 5 1 0 2 77 6 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 54 18 19 5 0 0 4 75 5 67

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 11 25 46 17 2 0 0 36 19 57
2017 University certificate or diploma below the bachelor's level 11 12 58 15 4 0 0 23 19 26
2017 Bachelor's degree 5 32 42 13 7 1 0 37 21 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 8 28 43 11 8 1 1 37 19 67

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 4 14 40 25 16 0 2 42 18 57
2017 University certificate or diploma below the bachelor's level 0 28 40 28 4 0 0 32 28 25
2017 Bachelor's degree 6 22 44 24 4 0 0 28 28 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 6 19 40 31 1 0 1 33 26 67
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 46 19 17 9 5 4 0 48 52 57
2017 University certificate or diploma below the bachelor's level 49 7 12 28 0 0 4 51 49 26
2017 Bachelor's degree 53 16 14 5 7 5 1 56 44 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 46 16 20 6 4 6 1 50 50 67

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 18 28
2017 University certificate or diploma below the bachelor's level 8 12
2017 Bachelor's degree 20 35
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 33 30

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 34 28
2017 University certificate or diploma below the bachelor's level 15 12
2017 Bachelor's degree 37 35
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 29 30

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 11 28
2017 University certificate or diploma below the bachelor's level 18 12
2017 Bachelor's degree 14 35
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 13 30

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 29 28
2017 University certificate or diploma below the bachelor's level 19 12
2017 Bachelor's degree 43 35
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 20 30

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 7 28
2017 University certificate or diploma below the bachelor's level 18 12
2017 Bachelor's degree 9 35
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 16 30

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 39 28
2017 University certificate or diploma below the bachelor's level 40 12
2017 Bachelor's degree 32 35
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 41 30

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 7 60 19 7 0 7 28
2017 University certificate or diploma below the bachelor's level 0 67 25 0 8 0 12
2017 Bachelor's degree 21 51 14 5 3 6 35
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 7 66 18 3 6 0 30

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 14 34 21 6 6 4 14 59 15 29
2017 University certificate or diploma below the bachelor's level 23 8 27 10 8 0 24 41 23 12
2017 Bachelor's degree 11 43 8 12 16 3 7 60 31 35
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 9 25 12 6 20 3 23 47 36 31

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 8 21 24 6 24 0 17 35 36 29
2017 University certificate or diploma below the bachelor's level 0 0 18 34 32 17 0 0 79 12
2017 Bachelor's degree 0 14 15 20 36 6 9 17 66 35
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 3 6 26 9 30 6 20 13 53 31
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