2017 Public Service Employee Survey Results by Theme for Canadian Food Inspection Agency by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	25	44	15	10	6	69	16	720
2017	Non-shift worker	31	45	11	8	5	76	13	4095
2014	Shift worker	26	43	17	8	5	69	13	782
2014	Non-shift worker	29	47	11	8	5	76	13	4368
2011	Shift worker	32	39	16	8	5	71	13	786
2011	Non-shift worker	32	42	12	8	5	74	14	4398
2008	Shift worker	26	43	17	9	6	69	14	331
2008	Non-shift worker	31	43	12	9	5	74	14	3207

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	19	37	19	14	12	0	0	56	26	717
2017	Non-shift worker	26	39	14	12	8	0	0	65	21	4091

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	48	35	11	3	2	83	6	715
2017	Non-shift worker	51	36	8	3	1	88	4	4084
2014	Shift worker	56	31	10	2	2	87	4	781
2014	Non-shift worker	60	30	7	2	1	90	3	4366
2011	Shift worker	53	33	8	3	2	87	5	784
2011	Non-shift worker	56	33	7	2	1	89	3	4397

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	36	40	15	5	4	76	9	713
2017	Non-shift worker	38	42	10	6	3	80	10	4079
2014	Shift worker	37	42	11	5	4	79	9	782
2014	Non-shift worker	40	42	10	5	3	82	8	4368
2011	Shift worker	41	39	10	6	3	81	10	787
2011	Non-shift worker	40	43	9	6	3	83	9	4397
2008	Shift worker	37	43	13	5	3	80	7	334
2008	Non-shift worker	39	43	9	6	3	83	9	3233

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	27	31	21	11	9	1	59	20	718
2017	Non-shift worker	30	34	18	11	7	1	64	17	4087
2014	Shift worker	27	36	21	9	7	1	63	16	781
2014	Non-shift worker	28	37	17	11	6	1	65	17	4369
2011	Shift worker	28	36	19	8	7	1	65	16	788
2011	Non-shift worker	27	37	19	10	6	1	65	16	4400

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	25	34	22	11	8	0	59	20	719
2017	Non-shift worker	29	36	16	12	6	0	65	19	4091
2014	Shift worker	25	38	20	11	7	0	63	17	779
2014	Non-shift worker	27	39	16	12	6	0	66	18	4369
2011	Shift worker	26	37	20	10	7	0	63	17	788
2011	Non-shift worker	25	40	17	12	6	0	65	18	4402
2008	Shift worker	23	40	18	12	6	1	64	18	334
2008	Non-shift worker	24	41	15	13	7	0	65	20	3228

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	22	27	20	14	12	5	1	51	27	716
2017	Non-shift worker	26	25	19	14	10	5	1	54	25	4090
2014	Shift worker	21	27	23	12	11	5	1	51	24	781
2014	Non-shift worker	25	28	20	13	10	5	0	55	24	4370
2011	Shift worker	23	27	20	12	12	6	1	53	26	787
2011	Non-shift worker	26	26	19	13	10	5	0	55	25	4401
2008	Shift worker	23	27	21	12	10	7	1	54	24	334
2008	Non-shift worker	22	29	18	15	10	5	0	54	27	3230

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	33	36	14	8	7	2	0	70	15	719
2017	Non-shift worker	43	32	11	7	5	2	0	77	12	4093
2014	Shift worker	36	33	15	8	6	2	0	70	14	781
2014	Non-shift worker	43	31	12	7	5	2	1	76	12	4368
2011	Shift worker	36	34	14	8	7	1	0	71	15	785
2011	Non-shift worker	40	31	12	8	5	2	1	74	14	4400
2008	Shift worker	31	33	14	10	9	2	1	66	19	334
2008	Non-shift worker	37	30	13	9	8	3	0	69	17	3233

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	32	39	12	9	7	1	0	72	16	717
2017	Non-shift worker	41	34	10	10	5	0	0	75	15	4092
2014	Shift worker	35	36	12	9	7	1	0	71	17	782
2014	Non-shift worker	42	34	10	9	5	1	0	76	14	4366
2011	Shift worker	35	34	14	8	7	1	0	70	16	785
2011	Non-shift worker	38	34	11	10	6	1	0	73	16	4395
2008	Shift worker	31	38	11	10	8	1	1	70	18	334
2008	Non-shift worker	34	33	11	12	9	0	0	68	21	3228

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	35	33	15	8	9	68	17	721
2017	Non-shift worker	48	28	10	8	6	77	13	4084
2014	Shift worker	35	32	15	9	8	68	17	781
2014	Non-shift worker	47	30	10	7	6	77	12	4367

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	19	30	21	10	8	11	1	56	20	721
2017	Non-shift worker	22	31	17	13	9	7	0	58	24	4091
2014	Shift worker	21	32	19	9	7	11	0	60	18	780
2014	Non-shift worker	23	34	16	11	7	8	0	62	20	4367
2011	Shift worker	21	32	16	13	10	8	1	58	24	787
2011	Non-shift worker	21	31	19	12	10	8	0	57	23	4401

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	16	31	23	16	10	5	49	27	721
2017	Non-shift worker	19	31	18	17	12	2	52	29	4091
2014	Shift worker	18	30	25	13	9	3	51	23	782
2014	Non-shift worker	20	32	19	16	10	3	54	27	4368
2011	Shift worker	18	32	21	12	14	3	52	27	787
2011	Non-shift worker	17	31	20	16	13	2	49	30	4398
2008	Shift worker	20	27	24	15	12	2	48	27	334
2008	Non-shift worker	17	30	18	17	15	2	49	33	3233

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	10	25	25	21	11	7	38	35	716
2017	Non-shift worker	13	29	20	20	13	5	44	34	4092
2014	Shift worker	14	25	28	18	9	7	42	28	781
2014	Non-shift worker	13	29	21	20	12	5	45	33	4359
2011	Shift worker	13	29	22	19	10	7	45	31	787
2011	Non-shift worker	10	29	21	22	13	5	41	37	4396
2008	Shift worker	13	27	27	18	11	3	42	30	334
2008	Non-shift worker	8	28	18	25	16	5	38	43	3235

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	14	26	21	16	14	9	44	33	721
2017	Non-shift worker	19	30	17	15	13	6	52	29	4092
2014	Shift worker	18	27	22	14	11	8	49	27	782
2014	Non-shift worker	19	32	18	14	11	6	54	27	4365
2011	Shift worker	16	30	18	15	13	9	51	30	788
2011	Non-shift worker	14	32	19	15	12	7	50	30	4394
2008	Shift worker	13	23	26	13	15	9	40	32	334
2008	Non-shift worker	11	29	19	17	16	9	43	36	3233

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	14	29	23	18	10	6	0	45	31	720
2017	Non-shift worker	13	31	19	21	13	3	0	45	35	4087
2014	Shift worker	18	31	23	15	9	4	0	50	26	781
2014	Non-shift worker	13	32	18	20	13	3	0	47	34	4363
2011	Shift worker	17	35	18	16	10	4	0	54	27	788
2011	Non-shift worker	10	31	18	25	14	3	0	42	40	4395
2008	Shift worker	15	35	19	18	10	2	1	52	29	333
2008	Non-shift worker	10	33	17	23	15	2	0	44	39	3234

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	16	33	22	16	13	0	49	29	720
2017	Non-shift worker	23	37	16	14	9	0	61	23	4095
2014	Shift worker	16	30	25	19	11	0	46	30	782
2014	Non-shift worker	21	36	18	15	10	0	57	25	4368
2011	Shift worker	16	35	21	15	13	0	51	28	789
2011	Non-shift worker	18	37	17	15	11	1	56	26	4397

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	25	44	15	13	3	0	0	69	16	719
2017	Non-shift worker	26	44	13	12	5	0	0	70	17	4091

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	9	19	20	25	18	8	1	31	47	716
2017	Non-shift worker	11	23	18	18	14	13	3	41	39	4091
2014	Shift worker	9	22	22	21	15	10	1	35	40	782
2014	Non-shift worker	10	25	18	19	14	10	3	40	39	4368

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	28	42	13	11	6	0	0	70	17	720
2017	Non-shift worker	36	36	12	10	5	0	0	73	15	4098
2014	Shift worker	30	36	15	10	8	0	0	67	18	781
2014	Non-shift worker	36	35	12	10	5	0	0	72	15	4366
2011	Shift worker	30	36	15	11	7	0	0	67	18	786
2011	Non-shift worker	33	37	12	11	7	0	0	71	17	4399
2008	Shift worker	29	38	16	9	6	1	1	68	16	334
2008	Non-shift worker	29	35	14	11	10	1	1	65	21	3235

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	18	31	17	19	13	2	0	50	32	60
2017	Non-shift worker	26	38	14	10	5	3	5	69	16	1052
2014	Shift worker	23	39	15	14	4	1	4	65	19	72
2014	Non-shift worker	26	37	14	9	5	3	6	69	15	1069

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	20	38	17	16	8	1	0	58	24	717
2017	Non-shift worker	30	35	13	14	7	1	1	66	21	4097
2014	Shift worker	21	38	16	16	7	2	0	60	23	781
2014	Non-shift worker	28	39	12	13	7	1	1	68	20	4367
2011	Shift worker	25	37	16	12	9	1	1	63	21	788
2011	Non-shift worker	27	37	11	15	8	1	1	65	23	4401
2008	Shift worker	21	37	17	14	9	0	1	60	23	334
2008	Non-shift worker	29	37	12	13	7	1	1	68	21	3233

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	13	23	20	17	18	8	1	40	38	718
2017	Non-shift worker	22	28	14	15	11	8	1	55	29	4092
2014	Shift worker	16	24	18	19	15	7	1	43	37	781
2014	Non-shift worker	22	29	16	15	11	6	1	55	28	4368
2011	Shift worker	20	27	18	15	14	6	1	50	31	788
2011	Non-shift worker	27	26	14	15	12	5	1	57	28	4402
2008	Shift worker	23	29	17	14	11	6	1	55	27	334
2008	Non-shift worker	29	28	13	13	11	5	1	61	25	3232

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	20	42	12	18	8	62	25	719
2017	Non-shift worker	21	40	12	17	10	61	27	4093
2014	Shift worker	20	42	12	19	7	62	26	780
2014	Non-shift worker	18	38	12	20	11	57	31	4366
2011	Shift worker	23	41	12	16	7	64	23	787
2011	Non-shift worker	19	41	13	17	9	61	26	4397
2008	Shift worker	19	46	14	16	5	64	22	334
2008	Non-shift worker	18	43	13	17	9	61	26	3231

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	30	40	17	8	5	70	14	720
2017	Non-shift worker	40	40	9	7	3	80	11	4095
2014	Shift worker	30	41	16	7	5	72	12	781
2014	Non-shift worker	37	42	9	7	3	80	11	4365
2011	Shift worker	37	38	13	7	5	75	12	786
2011	Non-shift worker	41	39	10	7	4	80	10	4402
2008	Shift worker	26	43	16	8	6	69	14	333
2008	Non-shift worker	33	44	12	7	3	78	10	3233

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	35	39	11	10	5	74	15	720
2017	Non-shift worker	44	39	7	6	4	83	10	4095
2014	Shift worker	33	39	13	8	5	73	14	781
2014	Non-shift worker	43	39	7	6	3	83	10	4366
2011	Shift worker	35	40	13	7	5	76	11	784
2011	Non-shift worker	44	40	7	6	3	84	9	4398
2008	Shift worker	31	46	11	7	4	78	11	334
2008	Non-shift worker	39	46	7	5	3	85	8	3236

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	16	30	20	19	12	2	48	32	717
2017	Non-shift worker	16	32	18	18	13	2	49	32	4091
2014	Shift worker	15	29	24	16	13	2	45	30	782
2014	Non-shift worker	14	32	18	20	14	2	47	35	4363
2011	Shift worker	15	31	20	19	14	1	47	33	786
2011	Non-shift worker	15	31	19	20	14	1	47	34	4398
2008	Shift worker	12	31	20	22	14	1	43	37	334
2008	Non-shift worker	13	33	20	19	14	1	46	34	3233

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	16	23	18	18	20	3	1	41	40	717
2017	Non-shift worker	17	29	14	18	18	2	2	48	37	4084
2014	Shift worker	16	25	18	19	20	2	1	42	40	782
2014	Non-shift worker	16	26	15	20	20	2	1	43	42	4368
2011	Shift worker	16	26	19	18	19	1	1	43	38	786
2011	Non-shift worker	15	28	15	18	21	1	2	44	41	4398
2008	Shift worker	17	32	17	16	15	1	2	50	32	334
2008	Non-shift worker	15	33	14	18	18	1	1	50	36	3232

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	20	40	16	14	9	0	0	60	24	714
2017	Non-shift worker	27	42	12	12	6	0	0	70	18	4081
2014	Shift worker	14	39	18	17	11	0	0	54	28	782
2014	Non-shift worker	21	41	13	15	9	0	0	63	24	4369
2011	Shift worker	19	35	18	15	10	1	1	55	26	786
2011	Non-shift worker	26	42	12	12	7	0	0	68	20	4394

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	21	36	19	15	9	57	24	713
2017	Non-shift worker	31	38	15	11	5	69	16	4084
2014	Shift worker	20	36	20	14	10	56	24	781
2014	Non-shift worker	29	38	15	11	7	67	18	4366

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	21	40	20	11	8	0	0	61	18	716
2017	Non-shift worker	30	39	15	10	5	0	0	69	16	4081
2014	Shift worker	22	39	21	11	7	0	0	61	18	782
2014	Non-shift worker	28	39	16	11	5	0	0	68	16	4367
2011	Shift worker	27	41	17	10	4	1	1	69	14	786
2011	Non-shift worker	34	40	13	9	3	1	0	74	13	4393

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	13	27	29	13	11	6	0	42	26	718
2017	Non-shift worker	19	37	21	13	6	4	0	58	20	4089

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	24	34	14	14	13	0	1	58	27	721
2017	Non-shift worker	39	35	11	9	6	0	0	74	15	4087
2014	Shift worker	21	31	18	17	12	0	0	52	29	779
2014	Non-shift worker	36	35	11	10	6	0	0	72	17	4367
2011	Shift worker	24	35	15	14	11	1	0	60	25	786
2011	Non-shift worker	36	37	10	9	6	0	0	74	16	4398

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	35	31	10	9	10	0	4	70	20	719
2017	Non-shift worker	27	26	11	14	12	1	9	59	29	4092
2014	Shift worker	40	28	8	11	11	0	1	70	22	781
2014	Non-shift worker	25	24	10	15	16	1	9	54	34	4364
2011	Shift worker	47	25	8	9	9	1	1	73	19	786
2011	Non-shift worker	26	24	9	14	17	1	8	55	35	4395
2008	Shift worker	51	25	4	8	8	1	2	79	17	334
2008	Non-shift worker	29	26	9	14	15	1	6	59	31	3231

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	35	40	16	5	3	1	76	8	719
2017	Non-shift worker	33	37	18	7	4	1	70	12	4096
2014	Shift worker	35	40	18	5	2	1	75	7	782
2014	Non-shift worker	32	36	20	7	4	1	68	12	4369
2011	Shift worker	38	35	16	7	3	1	73	11	788
2011	Non-shift worker	30	35	20	9	6	0	65	15	4402
2008	Shift worker	32	34	20	9	4	1	67	13	332
2008	Non-shift worker	25	36	21	11	6	0	62	17	3233

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	27	26	12	10	12	2	11	61	25	718
2017	Non-shift worker	46	25	8	7	6	3	5	77	14	4092
2014	Shift worker	26	24	14	8	13	4	12	59	24	781
2014	Non-shift worker	44	24	9	7	8	4	6	75	16	4366
2011	Shift worker	19	28	15	11	16	2	9	53	30	785
2011	Non-shift worker	38	27	10	8	10	3	4	70	20	4397

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Shift worker	22	43	36	719
2017	Non-shift worker	24	40	36	4094
2014	Shift worker	18	47	35	782
2014	Non-shift worker	22	42	36	4368
2011	Shift worker	20	52	28	788
2011	Non-shift worker	23	43	34	4397

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Shift worker	13	43	19	9	10	5	152
2017	Non-shift worker	18	34	28	6	9	5	958
2014	Shift worker	10	46	17	15	9999	12	140
2014	Non-shift worker	17	35	26	11	9999	11	973
2011	Shift worker	11	46	27	8	9999	8	156
2011	Non-shift worker	19	30	33	7	9999	11	1003

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	34	41	14	7	4	1	75	10	718
2017	Non-shift worker	37	43	10	6	3	0	80	9	4091
2014	Shift worker	36	40	16	6	2	0	76	8	782
2014	Non-shift worker	38	41	11	6	3	1	80	9	4366
2011	Shift worker	36	40	13	7	4	1	76	11	788
2011	Non-shift worker	35	43	12	6	3	1	79	9	4395
2008	Shift worker	37	43	12	5	3	0	80	8	334
2008	Non-shift worker	36	43	10	6	3	1	80	10	3233

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	26	39	20	9	5	1	65	15	718
2017	Non-shift worker	25	44	16	9	5	1	70	14	4088
2014	Shift worker	30	44	16	7	3	1	74	10	782
2014	Non-shift worker	27	44	15	9	4	1	72	13	4368
2011	Shift worker	32	39	16	7	4	2	72	11	784
2011	Non-shift worker	28	43	16	9	4	1	71	13	4396

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	9	24	35	18	10	2	3	29	34	715
2017	Non-shift worker	10	25	38	17	8	1	2	25	36	4079
2014	Shift worker	8	28	33	21	7	1	2	29	37	780
2014	Non-shift worker	9	27	39	16	7	1	2	23	37	4360
2011	Shift worker	8	24	34	20	10	2	4	31	33	788
2011	Non-shift worker	10	27	37	16	7	1	2	24	38	4393
2008	Shift worker	8	27	37	15	9	1	3	25	36	333
2008	Non-shift worker	10	32	36	15	5	1	1	20	43	3233

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	15	21	26	17	14	3	4	33	39	716
2017	Non-shift worker	15	22	29	18	11	2	3	30	39	4077
2014	Shift worker	9	24	29	22	9	3	2	33	35	779
2014	Non-shift worker	14	24	31	18	9	2	2	28	39	4354
2011	Shift worker	9	20	27	24	13	4	4	40	31	785
2011	Non-shift worker	12	22	30	21	11	2	2	34	35	4390
2008	Shift worker	14	20	30	21	9	3	3	32	36	332
2008	Non-shift worker	12	24	30	21	9	2	2	31	37	3230

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	14	20	33	14	9	5	5	26	38	715
2017	Non-shift worker	16	25	31	16	7	2	3	24	44	4074
2014	Shift worker	12	26	27	18	8	5	4	29	42	774
2014	Non-shift worker	19	27	30	13	7	2	3	20	48	4351
2011	Shift worker	11	23	26	18	10	6	6	32	39	785
2011	Non-shift worker	19	27	28	15	6	2	3	22	49	4389
2008	Shift worker	14	24	35	13	7	3	4	22	40	329
2008	Non-shift worker	17	27	31	15	6	2	2	22	46	3225

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	6	12	28	30	16	2	6	50	20	707
2017	Non-shift worker	7	15	34	28	13	1	3	42	22	4053
2014	Shift worker	4	13	31	32	14	2	4	49	18	778
2014	Non-shift worker	7	16	34	29	12	1	2	41	23	4345
2011	Shift worker	6	14	26	28	16	3	7	50	22	786
2011	Non-shift worker	8	17	33	26	13	1	2	40	26	4381
2008	Shift worker	8	15	30	23	16	1	7	42	25	332
2008	Non-shift worker	8	18	36	25	11	1	2	37	27	3218

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	15	24	28	17	11	1	4	29	42	714
2017	Non-shift worker	18	24	30	15	9	1	3	26	44	4075
2014	Shift worker	14	26	27	17	11	2	2	30	42	780
2014	Non-shift worker	21	27	28	14	7	1	2	22	49	4351
2011	Shift worker	17	21	28	18	10	2	4	30	40	786
2011	Non-shift worker	20	27	28	13	7	1	2	22	49	4392
2008	Shift worker	19	26	25	17	10	1	3	28	46	331
2008	Non-shift worker	18	26	29	15	8	1	2	24	46	3226

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	11	19	25	21	14	4	5	39	33	715
2017	Non-shift worker	10	18	27	23	14	3	4	41	30	4079
2014	Shift worker	10	18	24	26	16	3	3	44	30	777
2014	Non-shift worker	9	16	27	26	15	2	4	44	27	4357
2011	Shift worker	9	18	24	23	17	5	4	44	30	785
2011	Non-shift worker	10	18	29	22	14	2	4	39	31	4384
2008	Shift worker	15	21	22	24	12	3	4	39	38	333
2008	Non-shift worker	12	21	27	22	11	2	4	36	35	3227

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	9	18	30	19	13	5	6	35	30	714
2017	Non-shift worker	15	23	34	14	9	3	3	25	40	4077
2014	Shift worker	7	20	30	21	12	5	5	36	31	780
2014	Non-shift worker	15	24	33	15	7	3	3	24	41	4358

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	31	36	14	11	8	1	67	19	718
2017	Non-shift worker	41	32	9	11	6	1	74	18	4098
2014	Shift worker	38	31	11	9	10	1	70	19	781
2014	Non-shift worker	43	30	8	11	7	1	74	18	4366

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	27	43	14	11	5	70	16	716
2017	Non-shift worker	41	39	8	8	4	81	12	4085
2014	Shift worker	33	41	12	10	5	74	14	781
2014	Non-shift worker	41	40	8	7	4	81	11	4367

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	34	38	18	4	5	2	0	73	8	719
2017	Non-shift worker	40	38	13	4	3	2	0	80	6	4088
2014	Shift worker	42	34	11	5	5	3	0	78	10	782
2014	Non-shift worker	48	34	11	3	2	3	1	84	5	4369

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	33	41	16	6	3	2	75	9	717
2017	Non-shift worker	36	41	12	6	3	2	79	9	4091
2014	Shift worker	38	37	13	6	4	2	76	10	781
2014	Non-shift worker	43	37	10	5	2	2	82	8	4369
2011	Shift worker	28	38	16	9	6	3	68	15	788
2011	Non-shift worker	31	41	14	6	5	2	74	11	4395

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	35	40	14	7	4	0	75	11	718
2017	Non-shift worker	41	39	9	7	3	0	80	11	4091
2014	Shift worker	41	36	12	5	5	0	78	11	780
2014	Non-shift worker	45	36	10	5	4	0	81	9	4366
2011	Shift worker	33	37	15	8	6	0	71	14	787
2011	Non-shift worker	36	39	12	7	5	1	76	12	4391
2008	Shift worker	26	40	17	9	6	0	67	15	334
2008	Non-shift worker	30	40	14	9	7	0	71	16	3231

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	20	32	19	14	11	4	1	55	26	719
2017	Non-shift worker	24	31	16	12	9	4	3	60	23	4097
2014	Shift worker	23	34	15	13	12	3	1	59	26	780
2014	Non-shift worker	29	33	13	12	8	3	3	65	21	4366

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	30	46	14	5	3	2	77	9	718
2017	Non-shift worker	40	43	10	4	2	2	84	6	4083
2014	Shift worker	37	43	12	4	2	1	82	6	780
2014	Non-shift worker	42	42	8	4	1	2	86	5	4367
2011	Shift worker	37	39	13	6	2	3	79	8	783
2011	Non-shift worker	38	41	11	5	2	2	81	7	4393

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	29	42	11	10	5	2	0	73	15	718
2017	Non-shift worker	36	40	11	7	4	2	1	78	11	4084
2014	Shift worker	35	41	12	7	3	2	0	78	10	782
2014	Non-shift worker	42	38	8	6	3	2	1	82	10	4369
2011	Shift worker	34	38	10	8	6	3	0	75	14	785
2011	Non-shift worker	37	36	11	7	5	3	1	76	13	4394
2008	Shift worker	23	39	15	13	6	4	0	65	20	332
2008	Non-shift worker	27	33	13	12	8	5	1	64	22	3231

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	20	35	23	11	7	4	0	57	19	719
2017	Non-shift worker	25	37	19	10	4	3	1	65	15	4091
2014	Shift worker	23	36	23	10	4	2	1	61	15	781
2014	Non-shift worker	30	36	17	9	4	3	1	69	13	4364
2011	Shift worker	18	40	18	10	7	5	2	62	18	785
2011	Non-shift worker	22	38	19	10	6	4	1	63	17	4403

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	17	31	15	15	14	6	1	52	31	717
2017	Non-shift worker	16	27	17	16	15	7	2	47	34	4081
2014	Shift worker	18	28	18	16	14	5	0	49	32	782
2014	Non-shift worker	17	24	17	18	16	6	2	44	37	4367
2011	Shift worker	18	27	16	15	16	7	1	49	33	786
2011	Non-shift worker	14	24	17	18	16	9	2	43	38	4403

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	23	49	8	12	8	72	20	720
2017	Non-shift worker	27	49	5	13	6	76	19	4095
2014	Shift worker	30	46	7	12	5	76	17	779
2014	Non-shift worker	27	50	4	14	5	77	19	4368
2011	Shift worker	28	46	8	14	4	74	18	787
2011	Non-shift worker	24	50	5	16	6	74	22	4404
2008	Shift worker	31	47	6	13	2	78	16	333
2008	Non-shift worker	31	49	5	11	5	79	16	3234

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	26	40	11	14	8	66	23	717
2017	Non-shift worker	42	37	6	10	5	79	15	4087
2014	Shift worker	29	38	11	13	8	67	22	781
2014	Non-shift worker	44	34	6	10	5	79	15	4365
2011	Shift worker	28	40	14	11	6	68	17	789
2011	Non-shift worker	40	38	7	9	5	79	14	4395

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	32	47	9	9	3	79	12	720
2017	Non-shift worker	46	39	7	6	2	85	8	4086
2014	Shift worker	33	45	10	8	4	78	12	780
2014	Non-shift worker	46	38	7	7	2	84	9	4363

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	61	30	4	3	1	0	0	92	4	719
2017	Non-shift worker	69	23	4	3	1	0	1	92	4	4091
2014	Shift worker	64	27	3	5	1	1	0	92	5	781
2014	Non-shift worker	70	22	4	3	1	0	1	93	4	4365
2011	Shift worker	66	27	4	2	2	0	0	93	3	786
2011	Non-shift worker	72	20	4	3	1	0	1	92	4	4404
2008	Shift worker	67	26	3	3	1	0	0	93	4	332
2008	Non-shift worker	72	21	3	2	1	0	1	93	3	3230

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	65	25	5	2	1	0	91	3	720
2017	Non-shift worker	67	19	4	6	3	1	87	8	4090
2014	Shift worker	65	22	5	4	3	1	89	6	781
2014	Non-shift worker	68	18	4	5	3	1	88	8	4364
2011	Shift worker	70	16	4	5	3	1	88	8	786
2011	Non-shift worker	71	16	4	4	3	1	89	7	4403
2008	Shift worker	70	16	5	4	4	1	87	8	334
2008	Non-shift worker	70	17	3	6	3	1	88	9	3228

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	70	16	5	3	2	0	4	90	5	718
2017	Non-shift worker	72	14	5	3	2	0	3	89	6	4094
2014	Shift worker	71	15	5	2	3	0	4	90	6	782
2014	Non-shift worker	76	12	4	3	3	0	3	90	6	4365
2011	Shift worker	71	14	4	3	3	1	4	90	6	788
2011	Non-shift worker	74	12	5	3	2	0	4	89	6	4397
2008	Shift worker	72	10	5	2	4	1	7	88	6	334
2008	Non-shift worker	70	11	5	3	4	0	7	87	7	3230

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	75	16	3	2	1	3	94	3	718
2017	Non-shift worker	80	11	3	2	2	2	93	3	4091
2014	Shift worker	74	14	5	1	2	3	92	3	782
2014	Non-shift worker	80	10	3	2	2	3	94	3	4367
2011	Shift worker	77	12	3	1	3	4	93	4	784
2011	Non-shift worker	80	10	3	2	2	3	93	4	4397
2008	Shift worker	79	11	4	1	2	3	93	3	333
2008	Non-shift worker	79	7	3	2	2	6	92	5	3229

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	59	21	8	2	2	3	6	87	4	718
2017	Non-shift worker	63	20	7	4	2	1	4	87	6	4092
2014	Shift worker	60	18	8	3	2	3	6	86	6	782
2014	Non-shift worker	64	17	7	4	2	1	5	86	6	4366

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	65	23	4	2	2	2	2	92	3	719
2017	Non-shift worker	67	20	6	2	1	2	2	91	3	4086
2014	Shift worker	65	20	6	3	3	2	2	88	6	780
2014	Non-shift worker	67	18	6	2	2	2	3	90	4	4367
2011	Shift worker	68	21	5	2	1	1	1	92	3	784
2011	Non-shift worker	69	17	6	2	1	2	2	90	3	4396
2008	Shift worker	69	18	5	4	2	1	2	89	6	334
2008	Non-shift worker	68	18	6	2	1	2	3	90	4	3234

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	20	80	719
2017	Non-shift worker	17	83	4088
2014	Shift worker	24	76	780
2014	Non-shift worker	19	81	4356

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Shift worker	56	145
2017	Non-shift worker	44	697
2014	Shift worker	57	185
2014	Non-shift worker	48	811

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Shift worker	58	145
2017	Non-shift worker	63	697
2014	Shift worker	56	185
2014	Non-shift worker	59	811

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Shift worker	7	145
2017	Non-shift worker	7	697
2014	Shift worker	6	185
2014	Non-shift worker	8	811

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Shift worker	0	145

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Shift worker	4	145
2017	Non-shift worker	5	697
2014	Non-shift worker	4	811

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Shift worker	18	145
2017	Non-shift worker	12	697
2014	Shift worker	16	185
2014	Non-shift worker	17	811

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	5	145
2017	Non-shift worker	3	697
2014	Shift worker	5	185
2014	Non-shift worker	5	811

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Shift worker	36	145
2017	Non-shift worker	41	698
2014	Shift worker	42	185
2014	Non-shift worker	38	812

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Shift worker	33	145
2017	Non-shift worker	43	698
2014	Shift worker	38	185
2014	Non-shift worker	39	812

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Shift worker	33	145
2017	Non-shift worker	43	698
2014	Shift worker	41	185
2014	Non-shift worker	41	812

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Shift worker	49	145
2017	Non-shift worker	38	698
2014	Shift worker	40	185
2014	Non-shift worker	39	812

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Shift worker	23	145
2017	Non-shift worker	33	698
2014	Shift worker	21	185
2014	Non-shift worker	30	812

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Shift worker	57	145
2017	Non-shift worker	48	698
2014	Shift worker	54	185
2014	Non-shift worker	54	812

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Shift worker	30	145
2017	Non-shift worker	30	698
2014	Shift worker	37	185
2014	Non-shift worker	32	812

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Shift worker	0	145
2017	Non-shift worker	1	698
2014	Non-shift worker	1	812

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Shift worker	10	145
2017	Non-shift worker	8	698
2014	Shift worker	9	185
2014	Non-shift worker	7	812

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Shift worker	20	145
2017	Non-shift worker	12	698
2014	Shift worker	14	185
2014	Non-shift worker	11	812

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Shift worker	48	145
2017	Non-shift worker	47	698
2014	Shift worker	47	185
2014	Non-shift worker	47	812

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Shift worker	29	145
2017	Non-shift worker	31	698
2014	Shift worker	37	185
2014	Non-shift worker	32	812

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	12	145
2017	Non-shift worker	17	698
2014	Shift worker	10	185
2014	Non-shift worker	14	812

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	49	145
2017	Non-shift worker	60	698
2014	Shift worker	56	185
2014	Non-shift worker	53	812

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	23	145
2017	Non-shift worker	30	698
2014	Shift worker	29	185
2014	Non-shift worker	31	812

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	6	145
2017	Non-shift worker	11	698
2014	Shift worker	6	185
2014	Non-shift worker	10	812

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	26	145
2017	Non-shift worker	20	698
2014	Shift worker	31	185
2014	Non-shift worker	22	812

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	10	145
2017	Non-shift worker	15	698
2014	Shift worker	15	185
2014	Non-shift worker	15	812

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	14	145
2017	Non-shift worker	7	698
2014	Shift worker	14	185
2014	Non-shift worker	7	812

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	15	145
2017	Non-shift worker	11	698
2014	Shift worker	20	185
2014	Non-shift worker	16	812

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	13	145
2017	Non-shift worker	13	698
2014	Shift worker	10	185
2014	Non-shift worker	9	812

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	26	145
2017	Non-shift worker	22	698
2014	Shift worker	19	185
2014	Non-shift worker	24	812

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	13	124
2017	Non-shift worker	10	642
2014	Shift worker	17	159
2014	Non-shift worker	13	754

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	19	124
2017	Non-shift worker	17	642
2014	Shift worker	22	159
2014	Non-shift worker	18	754

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	15	124
2017	Non-shift worker	10	642
2014	Shift worker	18	159
2014	Non-shift worker	12	754

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	9	124
2017	Non-shift worker	9	642
2014	Shift worker	10	159
2014	Non-shift worker	9	754

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	9	124
2017	Non-shift worker	13	642
2014	Shift worker	13	159
2014	Non-shift worker	11	754

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	8	124
2017	Non-shift worker	10	642
2014	Shift worker	9	159
2014	Non-shift worker	10	754

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	7	124
2017	Non-shift worker	11	642
2014	Shift worker	6	159
2014	Non-shift worker	10	754

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	11	124
2017	Non-shift worker	10	642
2014	Shift worker	11	159
2014	Non-shift worker	5	754

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	17	124
2017	Non-shift worker	13	642
2014	Shift worker	12	159
2014	Non-shift worker	9	754

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Shift worker	22	124
2017	Non-shift worker	28	642
2014	Shift worker	16	159
2014	Non-shift worker	24	754

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	6	124
2017	Non-shift worker	10	642
2014	Shift worker	10	159
2014	Non-shift worker	10	754

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Shift worker	36	124
2017	Non-shift worker	47	642
2014	Shift worker	36	159
2014	Non-shift worker	46	754

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	2	642
2014	Non-shift worker	1	754

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	43	124
2017	Non-shift worker	52	642
2014	Shift worker	40	159
2014	Non-shift worker	52	754

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	1	642

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	13	124
2017	Non-shift worker	15	642
2014	Shift worker	11	159
2014	Non-shift worker	13	754

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	97	3	144
2017	Non-shift worker	95	5	697

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	20	24	20	9	8	13	7	54	22	720
2017	Non-shift worker	14	20	19	9	9	21	6	48	26	4094
2014	Shift worker	18	24	19	9	9	16	5	54	22	782
2014	Non-shift worker	17	21	19	9	8	20	5	51	23	4367

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	26	35	18	8	7	6	1	65	16	719
2017	Non-shift worker	26	34	17	9	6	8	1	65	16	4092
2014	Shift worker	29	34	17	8	6	5	1	67	15	780
2014	Non-shift worker	30	34	17	7	5	6	1	69	13	4368
2011	Shift worker	31	39	14	7	6	3	0	72	13	785
2011	Non-shift worker	30	38	15	8	5	5	0	71	13	4401

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	12	88	716
2017	Non-shift worker	8	92	4089
2014	Shift worker	12	88	781
2014	Non-shift worker	8	92	4363

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Shift worker	46	83
2017	Non-shift worker	33	338
2014	Shift worker	42	93
2014	Non-shift worker	35	339

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Shift worker	78	83
2017	Non-shift worker	81	338
2014	Shift worker	81	93
2014	Non-shift worker	80	339

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Shift worker	6	83
2017	Non-shift worker	5	338
2014	Non-shift worker	4	339

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2014	Shift worker	0	93

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Shift worker	8	83
2017	Non-shift worker	5	338
2014	Non-shift worker	4	339

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Shift worker	13	83
2017	Non-shift worker	8	338
2014	Shift worker	9	93
2014	Non-shift worker	11	339

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	12	83
2017	Non-shift worker	8	338
2014	Shift worker	7	93
2014	Non-shift worker	6	339

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Shift worker	36	83
2017	Non-shift worker	26	339
2014	Shift worker	32	92
2014	Non-shift worker	16	339

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Shift worker	34	83
2017	Non-shift worker	24	339
2014	Shift worker	28	92
2014	Non-shift worker	20	339

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Shift worker	28	83
2017	Non-shift worker	18	339
2014	Shift worker	21	92
2014	Non-shift worker	11	339

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Shift worker	13	83
2017	Non-shift worker	10	339
2014	Shift worker	15	92
2014	Non-shift worker	5	339

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Shift worker	19	83
2017	Non-shift worker	28	339
2014	Shift worker	18	92
2014	Non-shift worker	28	339

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Shift worker	22	83
2017	Non-shift worker	27	339
2014	Shift worker	22	92
2014	Non-shift worker	24	339

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2014	Shift worker	0	92
2014	Non-shift worker	3	339

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Shift worker	6	83
2017	Non-shift worker	7	339
2014	Shift worker	6	92
2014	Non-shift worker	8	339

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Shift worker	14	83
2017	Non-shift worker	17	339
2014	Shift worker	21	92
2014	Non-shift worker	17	339

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Shift worker	6	83
2017	Non-shift worker	11	339
2014	Shift worker	8	92
2014	Non-shift worker	11	339

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2014	Shift worker	0	92

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	22	83
2017	Non-shift worker	21	339
2014	Shift worker	25	92
2014	Non-shift worker	29	339

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	36	84
2017	Non-shift worker	29	339
2014	Shift worker	28	93
2014	Non-shift worker	33	339

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	16	84
2017	Non-shift worker	16	339
2014	Shift worker	19	93
2014	Non-shift worker	18	339

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	7	339
2014	Non-shift worker	6	339

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	21	84
2017	Non-shift worker	16	339
2014	Shift worker	26	93
2014	Non-shift worker	21	339

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	8	339
2014	Shift worker	9	93
2014	Non-shift worker	7	339

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	8	84
2017	Non-shift worker	7	339
2014	Shift worker	9	93
2014	Non-shift worker	6	339

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	10	84
2017	Non-shift worker	6	339
2014	Shift worker	13	93
2014	Non-shift worker	6	339

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	6	84
2017	Non-shift worker	7	339
2014	Shift worker	9	93
2014	Non-shift worker	8	339

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	48	84
2017	Non-shift worker	52	339
2014	Shift worker	44	93
2014	Non-shift worker	45	339

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	6	314
2014	Shift worker	7	84
2014	Non-shift worker	3	318

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	24	77
2017	Non-shift worker	18	314
2014	Shift worker	16	84
2014	Non-shift worker	16	318

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	5	314
2014	Non-shift worker	5	318

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	2	314

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	3	314
2014	Non-shift worker	2	318

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	5	314
2014	Non-shift worker	5	318

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	10	77
2017	Non-shift worker	6	314
2014	Shift worker	7	84
2014	Non-shift worker	7	318

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	14	77
2017	Non-shift worker	11	314
2014	Shift worker	12	84
2014	Non-shift worker	7	318

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	17	77
2017	Non-shift worker	9	314
2014	Shift worker	6	84
2014	Non-shift worker	7	318

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Shift worker	20	77
2017	Non-shift worker	22	314
2014	Shift worker	16	84
2014	Non-shift worker	26	318

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	11	77
2017	Non-shift worker	7	314
2014	Shift worker	15	84
2014	Non-shift worker	9	318

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Shift worker	46	77
2017	Non-shift worker	43	314
2014	Shift worker	47	84
2014	Non-shift worker	49	318

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	3	314

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	57	77
2017	Non-shift worker	59	314
2014	Shift worker	49	84
2014	Non-shift worker	66	318

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	2	314

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	9	77
2017	Non-shift worker	13	314
2014	Shift worker	16	84
2014	Non-shift worker	8	318

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	90	10	84
2017	Non-shift worker	95	5	340

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	21	24	20	5	5	20	5	59	13	717
2017	Non-shift worker	16	19	22	4	4	29	6	54	12	4092
2014	Shift worker	20	23	20	5	5	21	6	59	14	782
2014	Non-shift worker	18	20	21	4	3	28	6	58	10	4367

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	27	36	17	6	4	10	1	70	11	718
2017	Non-shift worker	30	33	18	4	3	11	1	71	9	4087
2014	Shift worker	31	34	18	4	4	9	1	72	9	780
2014	Non-shift worker	32	34	16	4	3	10	1	74	7	4365
2011	Shift worker	33	39	15	5	3	5	0	75	9	787
2011	Non-shift worker	35	38	14	4	2	7	0	78	7	4398

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	19	81	717
2017	Non-shift worker	15	85	4091
2014	Shift worker	16	84	779
2014	Non-shift worker	14	86	4361

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	68	32	134
2017	Non-shift worker	75	25	632
2014	Shift worker	68	32	125
2014	Non-shift worker	76	24	615

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	38	37	10	12	1	0	1	77	13	91
2017	Non-shift worker	49	35	4	7	3	1	1	85	11	476
2014	Shift worker	40	33	14	6	7	0	0	73	13	85
2014	Non-shift worker	49	36	6	7	3	1	0	85	10	466

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	23	52	13	8	3	2	1	76	11	720
2017	Non-shift worker	26	51	9	6	2	2	5	82	9	4096
2014	Shift worker	25	52	14	6	1	2	1	79	7	782
2014	Non-shift worker	28	53	8	5	1	1	4	85	7	4368
2011	Shift worker	25	52	14	6	2	1	0	78	8	786
2011	Non-shift worker	26	56	8	5	1	1	4	85	7	4397
2008	Shift worker	25	53	13	5	2	1	1	79	7	334
2008	Non-shift worker	25	54	9	6	2	1	3	82	8	3236

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	10	29	24	12	9	12	4	46	25	718
2017	Non-shift worker	9	23	22	12	8	20	6	43	26	4086
2014	Shift worker	11	29	25	13	8	12	2	47	25	782
2014	Non-shift worker	10	27	24	11	7	16	6	47	23	4366
2011	Shift worker	10	32	23	13	9	11	2	49	25	786
2011	Non-shift worker	9	27	24	12	7	18	4	45	24	4397

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	31	41	15	4	4	6	1	76	8	720
2017	Non-shift worker	39	33	11	4	2	6	5	82	6	4092
2014	Shift worker	33	41	13	5	3	3	1	77	9	782
2014	Non-shift worker	39	35	10	4	2	6	4	83	6	4367
2011	Shift worker	35	41	10	7	3	3	0	78	11	787
2011	Non-shift worker	40	35	9	4	2	5	4	82	7	4398
2008	Shift worker	36	36	13	6	4	4	0	75	11	333
2008	Non-shift worker	35	38	10	4	3	7	3	82	7	3229

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	22	38	18	9	5	7	1	65	15	718
2017	Non-shift worker	27	32	14	7	4	11	4	70	13	4084
2014	Shift worker	25	35	19	9	5	7	1	65	14	782
2014	Non-shift worker	28	35	14	6	4	9	4	72	12	4367
2011	Shift worker	25	35	16	10	7	6	0	64	18	787
2011	Non-shift worker	27	34	15	7	5	9	4	69	14	4397
2008	Shift worker	25	40	16	10	7	2	0	66	18	333
2008	Non-shift worker	28	33	15	9	6	7	3	67	17	3228

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	39	31	12	8	8	1	1	71	17	720
2017	Non-shift worker	52	27	8	7	5	1	0	80	12	4091

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	37	30	14	8	8	3	0	69	16	719
2017	Non-shift worker	53	26	10	5	4	2	0	80	10	4094

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	21	39	18	11	7	4	0	62	19	715
2017	Non-shift worker	30	43	15	7	3	2	0	74	11	4091

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	16	32	21	17	13	1	0	49	30	718
2017	Non-shift worker	19	38	18	14	9	1	0	58	24	4089

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	12	19	20	18	30	0	1	32	48	719
2017	Non-shift worker	17	24	23	16	19	0	1	42	35	4090

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	19	32	27	12	9	0	1	52	21	718
2017	Non-shift worker	17	28	26	17	11	0	1	45	28	4088

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	28	31	19	10	6	1	4	63	17	714
2017	Non-shift worker	24	33	22	12	7	0	2	58	20	4077

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	15	24	24	19	16	1	1	40	36	719
2017	Non-shift worker	17	24	23	18	15	1	2	42	35	4091

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	34	26	20	8	9	1	3	62	18	713
2017	Non-shift worker	41	27	13	7	4	0	7	74	12	4082

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	21	25	25	14	14	0	0	47	28	715
2017	Non-shift worker	24	31	23	12	8	0	0	56	20	4082

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	25	31	24	12	6	1	2	57	19	715
2017	Non-shift worker	24	34	23	10	6	1	1	60	17	4074

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	25	33	22	11	6	1	2	59	18	713
2017	Non-shift worker	18	32	25	14	9	1	1	51	23	4078

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	22	34	23	12	6	2	1	58	18	714
2017	Non-shift worker	22	34	21	13	8	0	1	57	21	4080

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	26	32	23	9	7	1	2	60	16	710
2017	Non-shift worker	24	33	22	12	8	0	1	57	20	4072

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	40	27	19	9	4	0	1	68	13	717
2017	Non-shift worker	54	26	11	5	3	0	1	81	8	4094

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	56	20	10	5	6	1	2	78	12	719
2017	Non-shift worker	68	15	6	4	4	1	3	86	8	4090

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	40	32	14	7	5	0	2	74	12	717
2017	Non-shift worker	51	29	10	5	3	0	1	82	8	4080

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	45	22	13	10	6	1	3	69	17	717
2017	Non-shift worker	54	23	10	7	5	0	1	78	12	4082

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	49	14	6	2	2	1	27	86	5	715
2017	Non-shift worker	49	14	5	2	1	0	27	87	5	4087

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	53	23	10	4	2	1	7	83	6	711
2017	Non-shift worker	60	22	8	3	1	0	6	88	4	4071

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	45	21	12	8	9	0	4	70	18	719
2017	Non-shift worker	58	20	8	5	5	1	3	81	10	4085

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	44	31	13	6	3	0	3	77	9	715
2017	Non-shift worker	47	32	13	4	2	0	2	81	6	4086

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	12	29	40	11	7	0	0	41	18	722
2017	Non-shift worker	10	30	40	14	5	0	0	40	20	4097

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	6	15	42	25	10	1	1	35	22	717
2017	Non-shift worker	8	19	42	21	9	0	0	31	28	4082

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	13	23	24	19	19	2	0	14	86	720
2017	Non-shift worker	24	26	23	12	12	3	1	25	75	4094

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	23	609
2017	Non-shift worker	19	2953

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	29	609
2017	Non-shift worker	32	2953

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	16	609
2017	Non-shift worker	18	2953

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	64	609
2017	Non-shift worker	56	2953

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Shift worker	12	609
2017	Non-shift worker	7	2953

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	31	609
2017	Non-shift worker	38	2953

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Shift worker	4	44	18	10	4	19	596
2017	Non-shift worker	5	44	20	12	5	14	2911

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	10	19	15	17	32	2	6	32	52	611
2017	Non-shift worker	9	22	16	19	24	2	8	35	48	2966

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	5	13	14	17	46	1	4	19	67	612
2017	Non-shift worker	3	10	12	20	47	2	6	14	73	2962

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Canadian Food Inspection Agency by Question 99. Are you currently a shift worker?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.