2017 Public Service Employee Survey Results by Theme for Canadian Food Inspection Agency by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 43 12 9 7 0 0 71 16 1152
2017 Language of service - French only 19 46 23 7 4 0 0 66 11 99
2017 Language of service - Both English and French 27 44 15 10 4 0 0 71 14 683
2014 Language of service - English only 26 48 12 8 7 0 0 73 15 1391
2014 Language of service - French only 12 49 24 14 2 0 0 60 15 111
2014 Language of service - Both English and French 25 47 16 8 4 0 0 73 11 707
2011 Language of service - English only 31 40 13 10 6 0 0 71 16 1446
2011 Language of service - French only 25 48 18 8 1 0 0 73 9 103
2011 Language of service - Both English and French 34 41 13 8 4 0 0 75 12 697
2008 Language of service - English only 30 44 12 9 5 0 0 74 14 1035
2008 Language of service - French only 23 47 20 8 2 0 0 71 10 59
2008 Language of service - Both English and French 31 45 13 8 3 0 0 76 11 575

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 37 15 14 13 0 0 57 28 1148
2017 Language of service - French only 7 37 25 22 8 0 0 44 31 98
2017 Language of service - Both English and French 20 38 19 14 8 0 0 58 22 682

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 52 34 9 3 2 0 0 86 5 1148
2017 Language of service - French only 26 55 11 5 3 0 0 81 8 99
2017 Language of service - Both English and French 47 40 8 3 2 0 0 87 5 682
2014 Language of service - English only 60 28 8 2 2 0 0 88 4 1390
2014 Language of service - French only 36 46 13 4 1 0 0 82 5 111
2014 Language of service - Both English and French 53 37 8 1 1 0 0 90 2 706
2011 Language of service - English only 56 33 7 3 1 0 0 89 4 1443
2011 Language of service - French only 39 43 14 3 0 0 0 83 3 103
2011 Language of service - Both English and French 52 37 8 2 1 0 0 89 2 697

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 42 12 7 4 0 0 78 11 1146
2017 Language of service - French only 21 50 18 7 3 0 0 71 10 98
2017 Language of service - Both English and French 35 43 12 6 3 0 0 79 9 678
2014 Language of service - English only 39 42 9 5 4 0 0 82 9 1391
2014 Language of service - French only 22 53 18 5 2 0 0 75 7 111
2014 Language of service - Both English and French 36 45 12 4 2 0 0 82 6 707
2011 Language of service - English only 40 42 9 5 4 0 0 82 9 1446
2011 Language of service - French only 34 51 13 0 1 1 0 85 1 103
2011 Language of service - Both English and French 39 44 8 7 2 0 0 84 9 696
2008 Language of service - English only 40 41 10 6 3 0 0 82 8 1050
2008 Language of service - French only 28 52 16 1 1 0 0 81 3 59
2008 Language of service - Both English and French 39 46 9 5 1 0 0 85 6 580

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 32 21 12 10 1 0 56 22 1151
2017 Language of service - French only 14 38 29 13 5 0 0 53 18 99
2017 Language of service - Both English and French 25 33 21 12 7 1 0 59 20 681
2014 Language of service - English only 26 36 16 11 10 1 0 62 21 1390
2014 Language of service - French only 10 45 28 9 8 0 0 55 17 111
2014 Language of service - Both English and French 24 37 22 11 5 0 0 62 17 707
2011 Language of service - English only 25 35 21 11 7 1 0 61 19 1446
2011 Language of service - French only 20 45 25 7 3 0 0 65 10 103
2011 Language of service - Both English and French 25 38 21 9 6 1 0 64 15 696

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 35 18 15 9 0 0 57 25 1148
2017 Language of service - French only 12 39 31 12 5 0 0 52 17 99
2017 Language of service - Both English and French 25 33 20 15 6 1 0 59 21 683
2014 Language of service - English only 25 36 15 15 9 0 0 61 23 1389
2014 Language of service - French only 10 48 25 12 5 0 0 58 17 111
2014 Language of service - Both English and French 22 43 20 10 4 0 0 65 15 707
2011 Language of service - English only 22 37 17 14 8 0 0 60 23 1447
2011 Language of service - French only 19 44 28 7 2 0 0 63 9 103
2011 Language of service - Both English and French 24 39 20 11 6 0 0 63 17 697
2008 Language of service - English only 21 42 15 13 8 0 0 63 21 1049
2008 Language of service - French only 7 50 32 10 2 0 0 57 11 59
2008 Language of service - Both English and French 26 39 17 12 7 0 0 65 18 578

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 25 20 16 14 4 0 48 31 1146
2017 Language of service - French only 12 35 26 14 7 5 1 50 23 98
2017 Language of service - Both English and French 21 28 21 14 11 6 0 52 26 683
2014 Language of service - English only 24 27 20 14 12 4 0 53 27 1390
2014 Language of service - French only 8 31 32 16 7 5 2 41 25 111
2014 Language of service - Both English and French 20 31 20 13 8 7 0 56 23 708
2011 Language of service - English only 25 25 18 15 12 5 0 53 28 1446
2011 Language of service - French only 14 41 20 13 2 10 0 61 17 103
2011 Language of service - Both English and French 25 26 22 11 11 5 0 54 23 697
2008 Language of service - English only 22 28 18 13 12 6 1 54 27 1050
2008 Language of service - French only 10 47 22 10 6 5 0 60 17 59
2008 Language of service - Both English and French 24 31 17 15 9 5 0 58 25 579
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 32 12 10 7 2 0 71 17 1151
2017 Language of service - French only 29 43 16 7 3 2 0 73 10 98
2017 Language of service - Both English and French 35 37 14 8 5 1 0 73 13 683
2014 Language of service - English only 41 31 12 9 6 1 0 73 15 1391
2014 Language of service - French only 25 35 21 13 4 3 0 62 17 111
2014 Language of service - Both English and French 39 36 14 6 3 2 0 76 10 707
2011 Language of service - English only 37 29 15 10 7 2 0 67 18 1447
2011 Language of service - French only 41 35 11 10 1 3 0 78 11 102
2011 Language of service - Both English and French 39 33 13 8 4 2 0 73 13 698
2008 Language of service - English only 36 30 14 8 9 2 1 68 17 1049
2008 Language of service - French only 28 44 12 5 6 3 0 75 12 59
2008 Language of service - Both English and French 34 34 13 10 6 2 0 70 17 580

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 33 12 11 7 0 0 69 19 1149
2017 Language of service - French only 26 49 10 10 4 0 0 76 14 99
2017 Language of service - Both English and French 35 37 12 9 6 1 0 72 15 684
2014 Language of service - English only 40 32 10 10 7 1 0 73 17 1390
2014 Language of service - French only 21 50 16 6 7 0 0 70 14 111
2014 Language of service - Both English and French 37 40 11 8 4 1 0 78 12 707
2011 Language of service - English only 35 32 13 12 8 1 0 67 20 1443
2011 Language of service - French only 37 39 13 7 4 0 0 76 11 103
2011 Language of service - Both English and French 37 35 13 10 5 1 0 72 15 696
2008 Language of service - English only 32 32 12 13 10 0 0 65 23 1047
2008 Language of service - French only 37 40 7 10 6 0 0 76 16 59
2008 Language of service - Both English and French 32 36 13 11 8 0 0 69 19 580

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 28 11 9 9 0 0 71 18 1146
2017 Language of service - French only 30 41 15 7 6 0 0 72 13 99
2017 Language of service - Both English and French 42 33 12 7 6 0 0 75 13 682
2014 Language of service - English only 42 31 11 8 8 1 0 73 16 1390
2014 Language of service - French only 20 45 18 12 5 0 0 65 17 111
2014 Language of service - Both English and French 42 32 13 7 4 1 0 75 11 705

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 29 19 13 11 9 0 53 26 1149
2017 Language of service - French only 5 32 32 8 6 16 0 45 17 99
2017 Language of service - Both English and French 22 26 20 12 12 7 0 51 27 684
2014 Language of service - English only 23 33 15 12 10 8 0 60 23 1391
2014 Language of service - French only 3 39 30 9 7 13 0 47 19 111
2014 Language of service - Both English and French 21 34 19 9 6 10 0 61 17 707
2011 Language of service - English only 20 29 18 13 12 7 0 53 27 1449
2011 Language of service - French only 14 39 22 13 4 9 0 58 18 103
2011 Language of service - Both English and French 21 32 17 12 10 9 1 58 23 698

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 28 18 18 15 4 0 47 35 1149
2017 Language of service - French only 2 26 34 20 12 5 0 30 34 99
2017 Language of service - Both English and French 17 27 22 17 14 2 0 46 32 684
2014 Language of service - English only 20 29 19 18 12 3 0 50 31 1390
2014 Language of service - French only 3 33 39 8 13 4 0 37 22 111
2014 Language of service - Both English and French 17 33 21 15 10 3 0 52 26 707
2011 Language of service - English only 16 29 18 17 17 2 0 46 35 1448
2011 Language of service - French only 9 25 39 15 5 6 0 37 22 103
2011 Language of service - Both English and French 16 31 22 15 14 3 0 48 30 697
2008 Language of service - English only 17 28 16 17 18 3 0 47 37 1049
2008 Language of service - French only 9 25 28 32 5 2 0 34 37 59
2008 Language of service - Both English and French 15 30 22 17 13 2 0 46 31 580

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 27 17 21 16 6 0 43 39 1150
2017 Language of service - French only 1 19 39 23 8 9 0 22 35 98
2017 Language of service - Both English and French 10 24 26 21 14 4 1 36 37 682
2014 Language of service - English only 14 28 19 20 14 6 0 44 36 1390
2014 Language of service - French only 3 23 43 13 13 5 0 28 27 111
2014 Language of service - Both English and French 11 26 28 20 11 4 0 39 32 707
2011 Language of service - English only 10 26 18 23 17 5 0 38 42 1444
2011 Language of service - French only 7 21 37 20 6 9 0 30 29 103
2011 Language of service - Both English and French 9 29 23 23 12 4 0 39 36 695
2008 Language of service - English only 8 25 17 27 18 5 0 35 47 1051
2008 Language of service - French only 3 18 47 27 3 2 0 22 31 59
2008 Language of service - Both English and French 7 30 21 24 13 4 0 39 39 580

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 27 14 16 19 7 0 47 38 1147
2017 Language of service - French only 5 23 34 20 7 10 0 31 30 99
2017 Language of service - Both English and French 14 26 23 18 12 8 0 43 32 684
2014 Language of service - English only 18 30 17 14 16 5 0 50 32 1390
2014 Language of service - French only 4 30 31 16 9 11 0 37 28 111
2014 Language of service - Both English and French 16 34 21 13 9 7 0 54 24 707
2011 Language of service - English only 13 27 20 17 16 7 0 43 36 1445
2011 Language of service - French only 10 24 32 15 8 12 0 39 25 103
2011 Language of service - Both English and French 14 31 21 17 10 7 0 48 28 695
2008 Language of service - English only 9 26 19 17 20 10 0 39 40 1051
2008 Language of service - French only 8 13 36 28 5 10 0 24 37 59
2008 Language of service - Both English and French 11 27 22 18 14 8 0 41 34 579

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 27 17 20 19 4 0 41 41 1147
2017 Language of service - French only 5 28 31 23 6 6 0 36 31 99
2017 Language of service - Both English and French 11 28 23 21 14 3 0 41 35 683
2014 Language of service - English only 13 31 17 20 16 3 0 46 37 1390
2014 Language of service - French only 2 37 31 14 13 3 0 40 29 111
2014 Language of service - Both English and French 13 33 21 18 11 3 0 47 30 706
2011 Language of service - English only 12 27 15 26 17 3 0 40 44 1445
2011 Language of service - French only 6 44 31 13 2 5 0 52 15 103
2011 Language of service - Both English and French 10 33 22 22 11 2 0 43 34 694
2008 Language of service - English only 10 31 17 23 16 3 0 42 41 1048
2008 Language of service - French only 9 31 37 18 2 3 0 40 21 59
2008 Language of service - Both English and French 11 33 21 21 12 3 0 45 34 580
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 33 17 18 15 0 0 51 32 1149
2017 Language of service - French only 9 27 33 24 6 0 0 36 30 99
2017 Language of service - Both English and French 18 36 23 13 10 0 0 55 23 684
2014 Language of service - English only 17 35 18 17 14 0 0 51 30 1391
2014 Language of service - French only 7 31 31 20 12 0 0 38 32 111
2014 Language of service - Both English and French 18 35 22 15 9 0 0 53 24 707
2011 Language of service - English only 14 36 17 18 15 1 0 50 33 1447
2011 Language of service - French only 13 34 26 17 9 1 0 47 26 103
2011 Language of service - Both English and French 19 35 20 15 10 0 0 55 25 696

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 42 15 13 6 0 0 66 19 1149
2017 Language of service - French only 15 49 19 13 2 0 1 65 15 99
2017 Language of service - Both English and French 22 42 16 15 5 0 0 64 20 683

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 9 20 17 24 21 8 1 32 50 1147
2017 Language of service - French only 3 19 19 32 14 11 1 25 53 99
2017 Language of service - Both English and French 8 22 21 20 15 12 3 35 40 684
2014 Language of service - English only 8 24 18 22 19 9 1 35 46 1391
2014 Language of service - French only 3 17 30 23 13 13 1 23 42 111
2014 Language of service - Both English and French 8 26 19 20 12 12 3 40 38 707

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 34 13 13 8 0 0 67 20 1151
2017 Language of service - French only 21 48 11 14 5 0 0 70 19 99
2017 Language of service - Both English and French 30 39 13 11 5 0 1 70 16 684
2014 Language of service - English only 34 35 12 10 8 0 0 69 18 1390
2014 Language of service - French only 15 40 21 17 5 1 1 57 22 111
2014 Language of service - Both English and French 31 41 13 10 4 0 0 73 14 706
2011 Language of service - English only 29 36 13 13 8 0 0 65 22 1447
2011 Language of service - French only 33 35 23 5 3 1 0 69 8 103
2011 Language of service - Both English and French 33 37 13 10 7 0 0 70 17 697
2008 Language of service - English only 27 34 14 11 12 1 1 62 24 1050
2008 Language of service - French only 25 49 17 5 5 0 0 74 10 59
2008 Language of service - Both English and French 29 38 12 12 8 0 0 67 20 580

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 34 12 15 8 2 2 64 23 176
2017 Language of service - French only 0 40 20 20 10 0 10 44 34 10
2017 Language of service - Both English and French 21 41 17 9 6 3 3 66 16 158
2014 Language of service - English only 32 36 13 9 7 2 2 70 17 197
2014 Language of service - French only 0 50 14 21 7 7 0 54 31 14
2014 Language of service - Both English and French 23 46 15 7 2 3 5 75 9 166

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 33 15 18 12 1 0 54 30 1151
2017 Language of service - French only 18 51 20 8 3 0 0 69 11 99
2017 Language of service - Both English and French 25 35 17 15 6 1 1 61 21 684
2014 Language of service - English only 21 35 12 19 11 1 0 57 30 1391
2014 Language of service - French only 16 48 25 8 2 1 0 65 10 111
2014 Language of service - Both English and French 26 44 13 11 5 2 1 71 16 705
2011 Language of service - English only 20 33 12 21 13 1 1 53 34 1448
2011 Language of service - French only 25 47 18 6 3 1 0 73 9 102
2011 Language of service - Both English and French 30 37 13 12 6 1 0 68 18 698
2008 Language of service - English only 22 35 14 17 10 1 1 59 27 1050
2008 Language of service - French only 18 49 19 12 2 0 0 67 13 59
2008 Language of service - Both English and French 30 39 12 10 6 1 1 70 17 579

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 24 17 20 18 7 1 40 41 1147
2017 Language of service - French only 4 26 26 20 14 9 0 33 38 99
2017 Language of service - Both English and French 18 26 17 17 13 8 1 48 33 684
2014 Language of service - English only 17 25 16 19 18 6 0 44 39 1391
2014 Language of service - French only 4 28 24 24 14 5 0 33 41 111
2014 Language of service - Both English and French 17 32 18 14 10 6 1 53 27 707
2011 Language of service - English only 18 24 15 19 19 5 1 44 40 1448
2011 Language of service - French only 14 33 19 20 9 5 0 50 30 102
2011 Language of service - Both English and French 27 30 15 12 11 6 0 60 24 698
2008 Language of service - English only 22 28 15 15 14 5 1 54 31 1050
2008 Language of service - French only 18 35 20 15 5 6 0 57 21 59
2008 Language of service - Both English and French 31 30 12 12 9 4 1 64 23 579

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 39 10 21 14 0 0 55 35 1151
2017 Language of service - French only 13 43 15 21 7 0 0 57 28 99
2017 Language of service - Both English and French 15 37 18 19 11 0 0 53 30 683
2014 Language of service - English only 17 39 10 22 12 0 0 55 34 1389
2014 Language of service - French only 7 44 18 24 7 0 0 51 31 111
2014 Language of service - Both English and French 15 37 15 21 12 0 0 53 33 707
2011 Language of service - English only 16 41 11 19 13 0 0 57 32 1449
2011 Language of service - French only 16 45 16 16 7 0 0 61 23 102
2011 Language of service - Both English and French 17 43 15 17 7 0 0 61 24 697
2008 Language of service - English only 16 44 11 19 10 0 0 60 29 1048
2008 Language of service - French only 17 49 14 13 6 0 0 66 20 59
2008 Language of service - Both English and French 15 41 17 18 9 0 0 56 26 580

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 38 11 7 5 0 0 77 13 1150
2017 Language of service - French only 18 51 18 9 3 0 0 70 12 99
2017 Language of service - Both English and French 36 41 12 7 3 0 0 77 10 683
2014 Language of service - English only 37 42 10 7 4 0 0 79 11 1390
2014 Language of service - French only 23 53 15 4 4 0 0 77 8 111
2014 Language of service - Both English and French 33 46 11 8 2 0 0 79 11 706
2011 Language of service - English only 39 40 10 6 4 0 0 79 10 1448
2011 Language of service - French only 37 44 17 1 1 0 0 81 2 102
2011 Language of service - Both English and French 42 37 10 7 3 0 0 79 11 696
2008 Language of service - English only 32 43 13 8 4 0 0 75 11 1050
2008 Language of service - French only 26 51 18 5 0 0 0 77 5 58
2008 Language of service - Both English and French 33 43 14 8 2 0 0 77 9 580

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 38 8 7 5 0 0 79 12 1149
2017 Language of service - French only 23 49 13 10 4 0 0 73 14 99
2017 Language of service - Both English and French 41 39 9 7 4 0 0 80 11 684
2014 Language of service - English only 41 39 8 7 4 0 0 81 11 1389
2014 Language of service - French only 28 50 13 4 5 0 0 78 9 111
2014 Language of service - Both English and French 39 41 8 7 4 0 0 81 11 706
2011 Language of service - English only 43 41 7 6 4 0 0 83 10 1448
2011 Language of service - French only 35 52 10 4 0 0 0 86 4 103
2011 Language of service - Both English and French 40 42 9 6 3 0 0 82 9 695
2008 Language of service - English only 38 46 7 5 3 0 0 85 8 1051
2008 Language of service - French only 29 55 12 3 1 0 0 83 5 59
2008 Language of service - Both English and French 37 47 8 5 3 0 0 84 8 580

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 27 18 22 18 2 0 41 40 1147
2017 Language of service - French only 5 40 28 18 7 0 1 46 26 99
2017 Language of service - Both English and French 13 30 23 19 12 2 0 45 31 684
2014 Language of service - English only 15 31 16 20 16 2 0 47 37 1391
2014 Language of service - French only 4 34 32 20 11 0 0 38 31 111
2014 Language of service - Both English and French 12 29 25 20 13 2 0 41 33 706
2011 Language of service - English only 13 30 16 22 17 1 0 44 39 1449
2011 Language of service - French only 12 30 32 16 7 3 0 43 23 103
2011 Language of service - Both English and French 14 32 22 19 12 1 0 47 31 697
2008 Language of service - English only 12 33 19 18 16 1 0 46 35 1051
2008 Language of service - French only 8 24 32 25 10 0 0 32 35 59
2008 Language of service - Both English and French 13 31 22 20 13 2 0 45 33 580

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 24 15 20 23 2 1 39 45 1145
2017 Language of service - French only 5 23 20 27 18 5 1 30 48 98
2017 Language of service - Both English and French 17 30 17 16 17 2 2 48 35 684
2014 Language of service - English only 17 24 12 20 24 1 1 42 45 1391
2014 Language of service - French only 5 25 28 19 19 1 3 32 39 111
2014 Language of service - Both English and French 14 28 20 17 17 2 1 43 36 708
2011 Language of service - English only 13 24 15 18 26 1 1 39 46 1449
2011 Language of service - French only 12 27 29 23 10 0 0 39 33 103
2011 Language of service - Both English and French 18 28 16 18 18 1 1 46 37 697
2008 Language of service - English only 15 34 13 17 20 1 1 50 37 1048
2008 Language of service - French only 3 42 28 12 10 3 2 48 23 59
2008 Language of service - Both English and French 16 35 16 16 15 2 1 52 32 580

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 40 14 15 9 0 0 61 25 1146
2017 Language of service - French only 10 37 22 24 6 0 0 47 31 98
2017 Language of service - Both English and French 22 40 17 13 8 0 0 62 21 682
2014 Language of service - English only 18 41 13 17 11 0 0 58 28 1391
2014 Language of service - French only 3 35 30 22 11 0 0 38 33 111
2014 Language of service - Both English and French 18 41 17 15 9 0 0 59 24 707
2011 Language of service - English only 20 42 12 15 10 0 0 63 25 1442
2011 Language of service - French only 5 49 23 17 5 1 0 54 23 103
2011 Language of service - Both English and French 24 43 14 11 8 0 0 67 18 697

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 35 17 15 9 0 0 58 24 1148
2017 Language of service - French only 12 37 20 25 6 0 0 49 31 98
2017 Language of service - Both English and French 24 37 20 12 6 0 1 61 19 681
2014 Language of service - English only 22 37 16 14 10 0 0 59 25 1388
2014 Language of service - French only 7 31 29 24 8 0 0 39 32 111
2014 Language of service - Both English and French 23 38 20 12 6 0 0 61 18 706

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 39 16 13 9 0 0 63 21 1147
2017 Language of service - French only 10 41 29 15 3 1 0 52 18 99
2017 Language of service - Both English and French 22 38 21 13 6 0 0 60 19 682
2014 Language of service - English only 25 39 15 13 7 0 0 64 20 1390
2014 Language of service - French only 6 40 34 15 5 0 0 47 20 111
2014 Language of service - Both English and French 23 41 18 12 5 0 0 65 17 707
2011 Language of service - English only 30 39 13 12 4 1 0 70 17 1445
2011 Language of service - French only 13 48 26 10 2 1 0 62 12 103
2011 Language of service - Both English and French 30 40 16 9 4 0 0 71 14 696

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 31 25 16 10 4 0 47 27 1147
2017 Language of service - French only 6 15 41 21 6 10 0 24 30 99
2017 Language of service - Both English and French 15 32 26 15 9 3 0 48 25 680

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 36 12 13 10 0 0 65 24 1149
2017 Language of service - French only 17 41 13 12 14 0 2 60 27 99
2017 Language of service - Both English and French 29 39 14 10 7 0 1 68 18 683
2014 Language of service - English only 32 35 12 12 9 1 0 67 21 1390
2014 Language of service - French only 9 38 21 12 20 0 0 47 32 110
2014 Language of service - Both English and French 27 38 16 12 6 0 1 66 19 706
2011 Language of service - English only 31 38 11 11 8 0 0 70 19 1446
2011 Language of service - French only 17 36 22 13 11 0 1 54 24 103
2011 Language of service - Both English and French 31 40 13 9 6 1 0 72 16 696

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 28 10 16 16 1 3 56 33 1147
2017 Language of service - French only 42 30 11 6 9 0 1 73 15 99
2017 Language of service - Both English and French 27 27 11 13 14 1 6 59 29 684
2014 Language of service - English only 28 25 8 15 20 1 3 55 37 1391
2014 Language of service - French only 24 44 11 14 7 0 0 68 21 111
2014 Language of service - Both English and French 26 30 9 15 13 1 6 61 30 706
2011 Language of service - English only 30 25 7 13 21 1 3 57 35 1446
2011 Language of service - French only 44 31 6 13 5 0 2 76 18 103
2011 Language of service - Both English and French 30 26 8 13 15 1 7 61 31 697
2008 Language of service - English only 33 26 7 13 17 1 2 61 32 1051
2008 Language of service - French only 41 24 7 19 8 0 2 66 27 58
2008 Language of service - Both English and French 32 27 8 12 14 1 6 64 28 579

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 37 22 7 5 0 0 66 12 1151
2017 Language of service - French only 26 48 15 8 2 0 0 75 10 99
2017 Language of service - Both English and French 29 38 19 8 5 0 1 68 13 684
2014 Language of service - English only 31 35 22 7 4 0 0 67 11 1391
2014 Language of service - French only 21 50 22 5 3 0 0 70 7 111
2014 Language of service - Both English and French 27 38 20 9 4 1 1 66 13 707
2011 Language of service - English only 30 35 22 8 5 0 0 65 13 1447
2011 Language of service - French only 18 43 22 11 6 0 0 62 17 103
2011 Language of service - Both English and French 26 32 22 10 10 0 0 58 20 698
2008 Language of service - English only 24 38 21 11 5 0 0 63 16 1050
2008 Language of service - French only 21 37 17 21 3 0 0 58 25 59
2008 Language of service - Both English and French 24 32 22 14 8 0 1 56 22 579

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 25 9 10 10 4 4 69 22 1150
2017 Language of service - French only 19 33 13 7 16 2 9 59 26 99
2017 Language of service - Both English and French 39 28 11 8 7 3 4 72 16 681
2014 Language of service - English only 37 22 10 8 14 4 5 65 24 1390
2014 Language of service - French only 17 33 13 12 14 4 7 57 28 111
2014 Language of service - Both English and French 37 30 10 7 7 3 6 74 16 706
2011 Language of service - English only 31 27 11 9 16 3 4 62 27 1442
2011 Language of service - French only 25 23 14 18 9 1 10 54 30 103
2011 Language of service - Both English and French 34 28 11 10 10 3 4 67 21 697

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Language of service - English only 20 39 41 1152
2017 Language of service - French only 12 62 26 98
2017 Language of service - Both English and French 24 40 36 683
2014 Language of service - English only 19 43 37 1391
2014 Language of service - French only 11 64 25 111
2014 Language of service - Both English and French 19 44 37 707
2011 Language of service - English only 20 45 35 1448
2011 Language of service - French only 7 76 17 103
2011 Language of service - Both English and French 21 48 31 697

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Language of service - English only 21 34 22 10 7 6 229
2017 Language of service - French only 8 50 42 0 0 0 12
2017 Language of service - Both English and French 19 39 21 9 6 6 165
2014 Language of service - English only 21 31 19 15 9999 13 267
2014 Language of service - French only 8 74 18 0 9999 0 12
2014 Language of service - Both English and French 15 39 24 13 9999 10 135
2011 Language of service - English only 24 31 27 8 9999 11 290
2011 Language of service - Both English and French 17 29 32 9 9999 13 148
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 45 10 6 4 1 0 79 11 1148
2017 Language of service - French only 18 49 19 10 3 0 0 68 13 99
2017 Language of service - Both English and French 32 43 13 8 4 0 0 75 12 683
2014 Language of service - English only 37 41 12 7 3 0 0 78 10 1391
2014 Language of service - French only 12 48 31 7 3 0 0 59 10 111
2014 Language of service - Both English and French 31 47 13 6 2 1 0 79 8 705
2011 Language of service - English only 32 43 12 8 4 1 0 75 12 1446
2011 Language of service - French only 23 46 18 11 1 1 0 70 12 103
2011 Language of service - Both English and French 33 44 13 7 3 1 0 77 9 696
2008 Language of service - English only 34 44 11 6 4 0 0 79 10 1049
2008 Language of service - French only 27 46 22 5 0 0 0 73 5 59
2008 Language of service - Both English and French 36 43 11 6 3 1 0 80 9 580

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 41 17 11 8 1 0 63 20 1148
2017 Language of service - French only 18 49 22 6 3 1 0 68 9 99
2017 Language of service - Both English and French 22 45 18 11 4 1 0 67 15 683
2014 Language of service - English only 27 43 15 9 5 1 0 70 14 1390
2014 Language of service - French only 14 53 22 10 1 0 0 67 11 111
2014 Language of service - Both English and French 24 45 16 9 4 2 0 71 13 707
2011 Language of service - English only 25 41 18 9 7 1 0 66 16 1446
2011 Language of service - French only 23 49 18 6 1 3 0 74 7 103
2011 Language of service - Both English and French 28 44 16 7 5 1 0 72 12 693

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 24 39 16 7 1 2 24 36 1150
2017 Language of service - French only 6 39 35 16 1 1 2 18 46 98
2017 Language of service - Both English and French 13 27 34 15 8 1 2 24 41 676
2014 Language of service - English only 10 25 39 17 7 1 1 25 35 1387
2014 Language of service - French only 11 32 42 10 4 0 2 14 44 110
2014 Language of service - Both English and French 10 33 35 15 5 0 1 20 44 707
2011 Language of service - English only 8 25 40 17 8 1 2 25 34 1443
2011 Language of service - French only 7 22 49 16 4 0 2 21 29 103
2011 Language of service - Both English and French 12 31 34 15 6 1 2 21 43 696
2008 Language of service - English only 9 30 39 15 5 1 1 21 40 1049
2008 Language of service - French only 8 43 37 10 0 0 2 10 52 59
2008 Language of service - Both English and French 9 36 33 14 6 1 2 20 46 580

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 21 30 18 9 2 2 29 40 1146
2017 Language of service - French only 18 35 26 12 4 3 1 17 55 98
2017 Language of service - Both English and French 20 27 27 13 9 2 2 23 49 680
2014 Language of service - English only 15 23 30 20 9 2 1 29 40 1385
2014 Language of service - French only 15 29 39 10 3 4 1 13 46 111
2014 Language of service - Both English and French 16 29 32 14 6 2 1 21 46 704
2011 Language of service - English only 10 21 29 23 12 2 2 37 33 1442
2011 Language of service - French only 8 16 34 33 3 5 1 38 26 103
2011 Language of service - Both English and French 11 22 32 21 10 2 2 32 35 696
2008 Language of service - English only 11 22 31 23 9 2 2 33 35 1049
2008 Language of service - French only 13 30 39 17 0 0 2 17 44 59
2008 Language of service - Both English and French 14 28 27 19 9 2 2 28 43 579

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 23 32 18 8 3 3 28 39 1140
2017 Language of service - French only 15 39 26 9 4 6 0 14 58 98
2017 Language of service - Both English and French 17 27 28 15 6 3 4 22 48 680
2014 Language of service - English only 16 25 30 16 7 3 3 25 43 1382
2014 Language of service - French only 13 44 32 10 0 1 1 10 58 110
2014 Language of service - Both English and French 19 33 27 12 5 2 2 18 55 707
2011 Language of service - English only 15 25 29 17 7 3 3 26 43 1443
2011 Language of service - French only 12 28 36 12 5 4 3 19 43 103
2011 Language of service - Both English and French 19 29 29 13 5 3 2 19 51 693
2008 Language of service - English only 16 25 32 17 5 2 3 23 43 1046
2008 Language of service - French only 15 35 38 9 0 2 2 9 52 59
2008 Language of service - Both English and French 20 27 30 13 7 1 2 21 48 579

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 6 10 32 33 14 1 3 49 17 1134
2017 Language of service - French only 7 15 33 31 10 2 1 42 23 97
2017 Language of service - Both English and French 7 17 36 25 10 1 4 36 25 675
2014 Language of service - English only 5 13 29 35 13 2 3 51 19 1383
2014 Language of service - French only 5 18 47 22 5 3 0 28 24 111
2014 Language of service - Both English and French 8 19 35 27 9 1 1 36 28 701
2011 Language of service - English only 5 12 31 31 17 2 3 49 18 1445
2011 Language of service - French only 11 22 36 22 6 2 2 29 34 103
2011 Language of service - Both English and French 9 21 32 23 11 1 2 36 31 691
2008 Language of service - English only 6 15 31 32 13 1 2 47 21 1047
2008 Language of service - French only 12 33 43 10 1 0 0 12 45 59
2008 Language of service - Both English and French 11 23 37 16 11 1 2 28 34 578

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 25 28 14 9 1 1 24 47 1142
2017 Language of service - French only 21 32 25 15 3 2 1 19 55 98
2017 Language of service - Both English and French 22 28 26 12 8 1 3 21 52 679
2014 Language of service - English only 19 26 29 16 7 1 2 24 46 1386
2014 Language of service - French only 14 41 30 10 4 0 2 15 55 111
2014 Language of service - Both English and French 24 30 26 12 5 1 2 17 55 707
2011 Language of service - English only 17 27 31 14 8 2 2 23 46 1443
2011 Language of service - French only 14 34 28 13 5 3 3 19 51 103
2011 Language of service - Both English and French 25 26 27 12 6 1 2 19 53 696
2008 Language of service - English only 17 24 32 16 7 2 1 25 43 1046
2008 Language of service - French only 18 27 35 18 1 0 0 19 45 59
2008 Language of service - Both English and French 22 27 28 13 7 1 2 21 51 579

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 17 27 24 14 3 4 41 29 1146
2017 Language of service - French only 16 24 26 21 7 2 3 30 43 99
2017 Language of service - Both English and French 13 25 26 18 10 3 4 31 41 681
2014 Language of service - English only 10 16 27 26 16 3 3 44 27 1389
2014 Language of service - French only 10 23 22 32 11 3 0 44 34 110
2014 Language of service - Both English and French 12 20 27 25 11 3 3 38 33 706
2011 Language of service - English only 9 18 27 24 16 2 4 42 29 1440
2011 Language of service - French only 11 23 17 26 18 2 4 47 36 103
2011 Language of service - Both English and French 12 21 29 19 12 3 4 33 35 694
2008 Language of service - English only 12 21 26 23 12 3 4 37 36 1044
2008 Language of service - French only 16 27 20 27 6 2 2 35 45 59
2008 Language of service - Both English and French 14 24 25 18 12 3 4 32 41 580

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 20 33 15 9 3 3 26 38 1142
2017 Language of service - French only 7 41 31 16 3 1 1 19 49 96
2017 Language of service - Both English and French 16 26 33 12 7 3 3 19 45 681
2014 Language of service - English only 13 23 32 17 8 4 3 27 39 1389
2014 Language of service - French only 6 32 39 16 4 2 2 21 39 111
2014 Language of service - Both English and French 14 25 35 14 6 3 4 22 41 706

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 32 11 14 10 1 0 66 23 1151
2017 Language of service - French only 31 46 9 12 2 0 0 77 14 98
2017 Language of service - Both English and French 37 37 10 10 6 1 0 74 16 684
2014 Language of service - English only 38 29 8 13 11 1 0 68 24 1389
2014 Language of service - French only 29 41 16 8 6 0 0 69 14 111
2014 Language of service - Both English and French 45 33 8 8 5 1 0 79 13 706

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 40 11 12 5 0 0 72 17 1144
2017 Language of service - French only 22 60 9 7 2 0 0 82 9 99
2017 Language of service - Both English and French 36 44 9 8 3 0 0 80 11 684
2014 Language of service - English only 35 41 9 11 5 0 0 76 15 1388
2014 Language of service - French only 22 55 16 5 2 0 0 77 7 111
2014 Language of service - Both English and French 38 46 8 6 2 0 0 85 8 707

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 35 16 5 5 2 0 73 10 1147
2017 Language of service - French only 26 45 20 5 1 3 0 73 6 98
2017 Language of service - Both English and French 32 40 16 5 4 2 1 74 9 684
2014 Language of service - English only 46 31 13 3 3 2 0 80 7 1390
2014 Language of service - French only 19 56 18 4 2 2 0 76 6 111
2014 Language of service - Both English and French 41 38 12 3 2 3 1 82 6 708

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 39 15 8 5 1 0 71 13 1151
2017 Language of service - French only 26 45 23 5 1 0 0 71 6 97
2017 Language of service - Both English and French 30 45 14 4 4 3 0 77 9 682
2014 Language of service - English only 40 36 12 6 4 1 0 77 11 1391
2014 Language of service - French only 13 53 25 5 3 2 0 67 7 111
2014 Language of service - Both English and French 37 41 12 5 2 2 0 80 8 707
2011 Language of service - English only 28 38 17 8 8 2 0 67 16 1444
2011 Language of service - French only 15 59 17 5 0 3 0 77 5 103
2011 Language of service - Both English and French 31 40 16 6 3 3 0 73 10 695

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 39 11 10 6 0 0 73 16 1148
2017 Language of service - French only 19 52 17 8 3 0 0 71 11 98
2017 Language of service - Both English and French 35 41 12 7 4 0 0 76 12 683
2014 Language of service - English only 44 35 9 7 6 0 0 78 12 1390
2014 Language of service - French only 17 59 14 5 5 0 0 76 10 111
2014 Language of service - Both English and French 39 39 13 6 3 0 0 78 9 708
2011 Language of service - English only 33 38 13 8 7 1 0 71 15 1441
2011 Language of service - French only 21 53 19 4 3 0 0 74 7 103
2011 Language of service - Both English and French 33 41 16 5 5 0 0 74 10 695
2008 Language of service - English only 28 41 14 9 8 0 0 69 17 1050
2008 Language of service - French only 16 45 20 9 10 0 0 61 18 59
2008 Language of service - Both English and French 26 42 17 9 6 1 0 68 15 577

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 33 18 14 11 3 1 55 26 1150
2017 Language of service - French only 15 37 21 14 7 4 1 55 22 99
2017 Language of service - Both English and French 20 32 17 12 11 5 3 57 24 684
2014 Language of service - English only 26 35 12 12 11 2 2 63 24 1387
2014 Language of service - French only 9 47 26 5 11 1 1 57 17 111
2014 Language of service - Both English and French 26 34 13 12 8 4 4 65 21 707

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 45 10 4 4 2 0 82 8 1147
2017 Language of service - French only 16 60 16 6 1 1 0 77 7 99
2017 Language of service - Both English and French 31 47 13 5 2 2 0 80 7 682
2014 Language of service - English only 42 42 8 5 2 1 0 85 7 1391
2014 Language of service - French only 16 59 21 4 0 1 0 75 4 111
2014 Language of service - Both English and French 36 48 9 3 1 2 0 87 4 707
2011 Language of service - English only 37 42 10 7 3 1 0 80 10 1445
2011 Language of service - French only 21 54 16 5 1 3 0 77 6 103
2011 Language of service - Both English and French 32 46 13 4 2 1 0 80 7 691

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 41 11 7 5 1 1 76 13 1146
2017 Language of service - French only 21 41 17 14 3 2 1 65 18 99
2017 Language of service - Both English and French 31 42 12 9 3 2 1 75 13 682
2014 Language of service - English only 42 37 10 6 4 1 1 80 10 1391
2014 Language of service - French only 17 56 15 8 2 2 0 74 10 111
2014 Language of service - Both English and French 37 42 10 7 3 1 1 80 9 707
2011 Language of service - English only 35 38 10 8 6 3 0 75 15 1445
2011 Language of service - French only 27 46 15 11 0 1 0 74 11 103
2011 Language of service - Both English and French 35 38 11 6 6 3 1 76 12 693
2008 Language of service - English only 25 33 14 12 9 5 1 62 23 1048
2008 Language of service - French only 20 32 23 18 3 3 0 54 22 59
2008 Language of service - Both English and French 24 38 13 12 6 7 1 67 19 579

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 41 18 9 6 2 0 66 15 1149
2017 Language of service - French only 11 41 26 11 6 5 0 55 18 98
2017 Language of service - Both English and French 21 37 22 11 5 3 1 60 17 682
2014 Language of service - English only 30 37 17 10 5 2 0 68 15 1387
2014 Language of service - French only 9 40 29 12 7 4 0 50 20 111
2014 Language of service - Both English and French 26 37 20 8 3 4 1 67 12 708
2011 Language of service - English only 19 39 21 10 8 3 0 60 18 1449
2011 Language of service - French only 24 38 19 10 3 5 1 66 13 103
2011 Language of service - Both English and French 22 40 19 8 6 3 2 65 15 697

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 27 14 19 21 4 1 43 42 1142
2017 Language of service - French only 14 37 18 15 7 6 2 56 24 98
2017 Language of service - Both English and French 13 26 18 20 15 7 2 43 38 682
2014 Language of service - English only 17 24 14 18 21 5 0 44 41 1391
2014 Language of service - French only 8 31 27 12 14 8 0 43 27 111
2014 Language of service - Both English and French 14 28 19 18 14 6 2 45 35 708
2011 Language of service - English only 14 24 15 19 21 6 1 40 44 1449
2011 Language of service - French only 17 36 18 17 3 7 1 58 22 103
2011 Language of service - Both English and French 14 27 17 16 15 9 2 46 35 698

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 50 5 19 9 0 0 68 27 1152
2017 Language of service - French only 12 53 12 13 10 0 0 65 23 99
2017 Language of service - Both English and French 22 48 8 14 8 0 0 71 22 683
2014 Language of service - English only 21 51 4 17 7 0 0 72 24 1390
2014 Language of service - French only 20 50 13 13 5 0 0 69 18 111
2014 Language of service - Both English and French 23 49 6 15 7 0 0 72 22 707
2011 Language of service - English only 19 48 5 20 8 0 0 67 28 1448
2011 Language of service - French only 22 51 11 16 1 0 0 73 17 102
2011 Language of service - Both English and French 22 49 7 17 5 0 0 71 22 698
2008 Language of service - English only 25 50 5 14 6 0 0 75 20 1051
2008 Language of service - French only 25 47 10 16 2 0 0 72 18 59
2008 Language of service - Both English and French 29 49 6 12 4 0 0 78 16 579

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 38 5 13 7 0 0 74 20 1148
2017 Language of service - French only 19 47 17 8 8 0 0 66 16 98
2017 Language of service - Both English and French 33 38 10 12 7 0 0 71 19 683
2014 Language of service - English only 40 36 7 12 6 0 0 76 18 1391
2014 Language of service - French only 26 36 14 14 10 0 0 62 23 111
2014 Language of service - Both English and French 35 38 6 12 8 0 0 73 21 706
2011 Language of service - English only 34 40 9 10 7 0 0 74 17 1447
2011 Language of service - French only 20 46 13 16 4 0 1 67 20 103
2011 Language of service - Both English and French 37 39 9 10 5 0 0 76 15 698

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 42 9 10 5 0 0 76 15 1146
2017 Language of service - French only 26 56 10 7 1 0 0 82 8 98
2017 Language of service - Both English and French 36 45 10 7 2 0 1 81 9 682
2014 Language of service - English only 39 41 7 9 4 0 0 80 13 1390
2014 Language of service - French only 17 57 13 8 5 0 0 75 13 110
2014 Language of service - Both English and French 35 44 9 9 3 0 0 80 11 703

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 75 19 2 1 1 1 1 95 2 1150
2017 Language of service - French only 39 51 6 3 1 0 0 90 4 99
2017 Language of service - Both English and French 53 34 7 5 2 0 0 87 6 684
2014 Language of service - English only 76 17 3 2 1 0 1 94 3 1390
2014 Language of service - French only 33 58 4 5 0 0 0 91 5 111
2014 Language of service - Both English and French 52 33 5 6 2 1 0 86 8 706
2011 Language of service - English only 78 14 3 2 2 0 1 94 4 1448
2011 Language of service - French only 51 43 6 0 0 0 0 94 0 102
2011 Language of service - Both English and French 58 30 5 5 1 0 0 89 6 698
2008 Language of service - English only 77 17 3 2 1 0 1 95 3 1050
2008 Language of service - French only 49 46 5 0 0 0 0 95 0 59
2008 Language of service - Both English and French 60 30 4 4 1 0 0 91 5 579

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 80 14 3 1 1 0 1 95 2 1153
2017 Language of service - French only 52 39 2 6 0 0 1 92 6 99
2017 Language of service - Both English and French 49 28 8 9 6 0 0 77 15 681
2014 Language of service - English only 82 12 3 1 0 0 1 96 2 1391
2014 Language of service - French only 49 38 7 4 1 0 1 88 5 111
2014 Language of service - Both English and French 42 28 8 13 9 0 1 71 22 707
2011 Language of service - English only 85 10 2 1 1 0 1 96 2 1448
2011 Language of service - French only 56 33 7 3 1 0 0 89 4 102
2011 Language of service - Both English and French 51 23 7 11 8 0 0 74 19 697
2008 Language of service - English only 84 11 2 1 1 0 1 96 2 1049
2008 Language of service - French only 46 38 5 9 2 0 0 84 11 59
2008 Language of service - Both English and French 50 23 7 11 8 0 0 73 19 580

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 81 9 4 1 1 0 4 94 2 1149
2017 Language of service - French only 66 26 3 1 1 0 3 95 2 99
2017 Language of service - Both English and French 58 23 8 5 3 0 2 84 8 683
2014 Language of service - English only 84 7 3 1 1 0 4 95 2 1390
2014 Language of service - French only 71 19 5 1 1 0 3 93 2 111
2014 Language of service - Both English and French 61 19 5 7 6 0 2 81 14 707
2011 Language of service - English only 82 8 4 1 1 0 5 94 2 1447
2011 Language of service - French only 75 14 2 2 2 1 5 94 4 102
2011 Language of service - Both English and French 58 19 6 8 5 0 2 80 14 698
2008 Language of service - English only 77 7 4 1 1 0 10 94 2 1049
2008 Language of service - French only 73 13 3 3 3 0 5 91 7 59
2008 Language of service - Both English and French 57 18 7 5 9 1 3 78 15 579

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 82 10 3 1 0 0 3 95 2 1147
2017 Language of service - French only 80 17 0 0 0 1 2 100 0 98
2017 Language of service - Both English and French 73 16 4 2 3 0 2 91 5 684
2014 Language of service - English only 83 8 3 1 1 0 4 95 2 1391
2014 Language of service - French only 72 22 2 0 1 0 4 97 1 111
2014 Language of service - Both English and French 69 16 4 3 4 1 3 88 7 707
2011 Language of service - English only 83 7 3 0 1 0 5 95 1 1445
2011 Language of service - French only 85 9 0 1 1 0 4 98 2 103
2011 Language of service - Both English and French 70 15 3 4 5 0 2 87 9 698
2008 Language of service - English only 84 4 3 0 1 1 8 96 1 1049
2008 Language of service - French only 86 5 0 2 5 0 3 93 7 59
2008 Language of service - Both English and French 71 11 6 3 6 0 3 84 10 580

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 72 13 6 1 1 2 5 92 2 1150
2017 Language of service - French only 45 35 3 5 0 4 7 91 6 99
2017 Language of service - Both English and French 49 26 11 6 3 1 3 79 10 684
2014 Language of service - English only 76 9 6 1 1 1 6 92 2 1390
2014 Language of service - French only 43 34 9 2 0 6 6 87 2 110
2014 Language of service - Both English and French 43 26 10 10 5 3 4 73 16 708

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 76 14 4 1 0 2 3 94 1 1149
2017 Language of service - French only 59 33 1 2 4 0 1 93 6 99
2017 Language of service - Both English and French 49 31 9 5 3 1 1 83 8 683
2014 Language of service - English only 78 10 4 1 0 2 4 94 2 1390
2014 Language of service - French only 46 42 6 2 2 1 1 90 4 111
2014 Language of service - Both English and French 48 30 9 5 5 2 1 80 11 706
2011 Language of service - English only 78 11 5 0 1 2 2 94 1 1446
2011 Language of service - French only 53 39 3 3 0 0 2 94 3 103
2011 Language of service - Both English and French 55 28 6 5 5 1 1 85 9 697
2008 Language of service - English only 77 12 5 0 1 1 3 93 2 1051
2008 Language of service - French only 54 33 9 3 2 0 0 87 5 59
2008 Language of service - Both English and French 52 27 8 6 2 2 2 83 9 580

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 19 81 1150
2017 Language of service - French only 18 82 99
2017 Language of service - Both English and French 19 81 684
2014 Language of service - English only 23 77 1387
2014 Language of service - French only 25 75 111
2014 Language of service - Both English and French 20 80 708

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 49 220
2017 Language of service - French only 39 18
2017 Language of service - Both English and French 51 133
2014 Language of service - English only 54 312
2014 Language of service - French only 36 28
2014 Language of service - Both English and French 48 140

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 60 220
2017 Language of service - French only 56 18
2017 Language of service - Both English and French 59 133
2014 Language of service - English only 58 312
2014 Language of service - French only 57 28
2014 Language of service - Both English and French 56 140

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 9 220
2014 Language of service - English only 10 312
2014 Language of service - Both English and French 6 140

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 220
2017 Language of service - French only 0 18
2017 Language of service - Both English and French 0 133
2014 Language of service - French only 0 28

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 6 220
2017 Language of service - Both English and French 5 133
2014 Language of service - English only 3 312
2014 Language of service - French only 0 28

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 26 220
2017 Language of service - Both English and French 15 133
2014 Language of service - English only 30 312
2014 Language of service - French only 25 28
2014 Language of service - Both English and French 19 140

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 3 220
2014 Language of service - English only 5 312
2014 Language of service - Both English and French 5 140

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 43 220
2017 Language of service - Both English and French 37 133
2014 Language of service - English only 47 312
2014 Language of service - French only 29 28
2014 Language of service - Both English and French 38 140

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 43 220
2017 Language of service - French only 33 18
2017 Language of service - Both English and French 34 133
2014 Language of service - English only 41 312
2014 Language of service - French only 36 28
2014 Language of service - Both English and French 33 140

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 42 220
2017 Language of service - French only 33 18
2017 Language of service - Both English and French 35 133
2014 Language of service - English only 40 312
2014 Language of service - French only 32 28
2014 Language of service - Both English and French 33 140

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 42 220
2017 Language of service - French only 28 18
2017 Language of service - Both English and French 36 133
2014 Language of service - English only 41 312
2014 Language of service - French only 39 28
2014 Language of service - Both English and French 37 140

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 33 220
2017 Language of service - French only 39 18
2017 Language of service - Both English and French 22 133
2014 Language of service - English only 31 312
2014 Language of service - French only 18 28
2014 Language of service - Both English and French 28 140

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 49 220
2017 Language of service - French only 50 18
2017 Language of service - Both English and French 53 133
2014 Language of service - English only 53 312
2014 Language of service - French only 75 28
2014 Language of service - Both English and French 57 140

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 31 220
2017 Language of service - French only 50 18
2017 Language of service - Both English and French 33 133
2014 Language of service - English only 35 312
2014 Language of service - French only 25 28
2014 Language of service - Both English and French 30 140

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Language of service - French only 0 18
2014 Language of service - English only 2 312

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 9 220
2017 Language of service - French only 0 18
2017 Language of service - Both English and French 8 133
2014 Language of service - English only 11 312
2014 Language of service - Both English and French 9 140

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 19 220
2017 Language of service - Both English and French 16 133
2014 Language of service - English only 16 312
2014 Language of service - French only 18 28
2014 Language of service - Both English and French 10 140

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 54 220
2017 Language of service - French only 39 18
2017 Language of service - Both English and French 43 133
2014 Language of service - English only 53 312
2014 Language of service - French only 39 28
2014 Language of service - Both English and French 39 140

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 41 220
2017 Language of service - Both English and French 24 133
2014 Language of service - English only 42 312
2014 Language of service - French only 32 28
2014 Language of service - Both English and French 24 140

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 19 220
2017 Language of service - Both English and French 15 133
2014 Language of service - English only 13 312
2014 Language of service - Both English and French 8 140

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 56 220
2017 Language of service - French only 61 18
2017 Language of service - Both English and French 64 133
2014 Language of service - English only 53 313
2014 Language of service - French only 68 28
2014 Language of service - Both English and French 54 140

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 30 220
2017 Language of service - Both English and French 25 133
2014 Language of service - English only 33 313
2014 Language of service - French only 25 28
2014 Language of service - Both English and French 31 140

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 12 220
2017 Language of service - Both English and French 8 133
2014 Language of service - English only 6 313
2014 Language of service - Both English and French 11 140

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 28 220
2017 Language of service - Both English and French 18 133
2014 Language of service - English only 25 313
2014 Language of service - French only 36 28
2014 Language of service - Both English and French 24 140

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 16 220
2017 Language of service - Both English and French 13 133
2014 Language of service - English only 15 313
2014 Language of service - Both English and French 15 140

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 9 220
2017 Language of service - Both English and French 9 133
2014 Language of service - English only 9 313
2014 Language of service - Both English and French 6 140

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 14 220
2017 Language of service - Both English and French 12 133
2014 Language of service - English only 20 313
2014 Language of service - Both English and French 18 140

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 15 220
2017 Language of service - French only 28 18
2017 Language of service - Both English and French 12 133
2014 Language of service - English only 9 313
2014 Language of service - Both English and French 6 140

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 25 220
2017 Language of service - Both English and French 22 133
2014 Language of service - English only 25 313
2014 Language of service - Both English and French 21 140

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 13 199
2017 Language of service - Both English and French 9 122
2014 Language of service - English only 14 284
2014 Language of service - French only 22 27
2014 Language of service - Both English and French 16 131

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 17 199
2017 Language of service - Both English and French 17 122
2014 Language of service - English only 21 284
2014 Language of service - Both English and French 11 131

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 13 199
2017 Language of service - French only 31 16
2017 Language of service - Both English and French 9 122
2014 Language of service - English only 13 284
2014 Language of service - Both English and French 18 131

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 9 199
2017 Language of service - French only 0 16
2017 Language of service - Both English and French 13 122
2014 Language of service - English only 9 284
2014 Language of service - French only 18 27
2014 Language of service - Both English and French 14 131

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 13 199
2017 Language of service - Both English and French 16 122
2014 Language of service - English only 8 284
2014 Language of service - French only 22 27
2014 Language of service - Both English and French 15 131

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 8 199
2017 Language of service - French only 31 16
2017 Language of service - Both English and French 7 122
2014 Language of service - English only 10 284
2014 Language of service - Both English and French 11 131

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 6 199
2017 Language of service - French only 0 16
2017 Language of service - Both English and French 15 122
2014 Language of service - English only 8 284
2014 Language of service - Both English and French 9 131

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 7 199
2017 Language of service - Both English and French 12 122
2014 Language of service - English only 7 284
2014 Language of service - Both English and French 6 131

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 13 199
2017 Language of service - Both English and French 18 122
2014 Language of service - English only 9 284
2014 Language of service - Both English and French 10 131

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 27 199
2017 Language of service - Both English and French 29 122
2014 Language of service - English only 22 284
2014 Language of service - Both English and French 21 131

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 12 199
2017 Language of service - Both English and French 12 122
2014 Language of service - English only 10 284
2014 Language of service - Both English and French 9 131

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 51 199
2017 Language of service - French only 31 16
2017 Language of service - Both English and French 43 122
2014 Language of service - English only 46 284
2014 Language of service - French only 33 27
2014 Language of service - Both English and French 44 131

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 4 199
2017 Language of service - French only 0 16
2014 Language of service - English only 3 284
2014 Language of service - French only 0 27
2014 Language of service - Both English and French 0 131

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 55 199
2017 Language of service - Both English and French 44 122
2014 Language of service - English only 54 284
2014 Language of service - French only 19 27
2014 Language of service - Both English and French 48 131

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 20 199
2017 Language of service - Both English and French 10 122
2014 Language of service - English only 11 284
2014 Language of service - Both English and French 8 131

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 94 6 220
2017 Language of service - French only 100 0 18
2017 Language of service - Both English and French 95 5 132

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 21 21 11 11 17 5 45 28 1151
2017 Language of service - French only 12 28 22 8 7 18 4 51 20 98
2017 Language of service - Both English and French 13 22 19 8 10 22 7 48 25 683
2014 Language of service - English only 19 21 19 10 10 17 4 50 26 1391
2014 Language of service - French only 5 27 32 8 5 16 5 41 17 111
2014 Language of service - Both English and French 13 19 20 11 7 22 7 47 25 707

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 31 19 10 8 7 1 61 19 1147
2017 Language of service - French only 14 48 20 6 5 5 1 67 12 99
2017 Language of service - Both English and French 22 37 19 8 6 8 1 64 15 682
2014 Language of service - English only 31 32 18 7 7 5 0 66 15 1390
2014 Language of service - French only 9 45 30 7 6 3 0 55 14 111
2014 Language of service - Both English and French 25 37 18 8 4 8 1 67 13 708
2011 Language of service - English only 29 37 16 9 5 4 0 69 15 1446
2011 Language of service - French only 25 47 9 10 4 6 0 76 14 103
2011 Language of service - Both English and French 27 42 16 6 4 4 0 72 11 696

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 12 88 1148
2017 Language of service - French only 6 94 99
2017 Language of service - Both English and French 10 90 682
2014 Language of service - English only 11 89 1391
2014 Language of service - French only 9 91 111
2014 Language of service - Both English and French 8 92 708

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 34 135
2017 Language of service - Both English and French 35 68
2014 Language of service - English only 38 150
2014 Language of service - Both English and French 42 57

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 79 135
2017 Language of service - Both English and French 83 68
2014 Language of service - English only 77 150
2014 Language of service - French only 90 10
2014 Language of service - Both English and French 80 57

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 6 135
2014 Language of service - French only 0 10

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 68
2014 Language of service - French only 0 10
2014 Language of service - Both English and French 0 57

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 5 135
2014 Language of service - English only 6 150
2014 Language of service - French only 0 10

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 17 135
2014 Language of service - English only 19 150
2014 Language of service - French only 0 10
2014 Language of service - Both English and French 14 57

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 15 135
2014 Language of service - English only 6 150

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 36 135
2017 Language of service - Both English and French 23 69
2014 Language of service - English only 27 150
2014 Language of service - Both English and French 12 57

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 36 135
2017 Language of service - Both English and French 28 69
2014 Language of service - English only 25 150
2014 Language of service - Both English and French 22 57

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 25 135
2017 Language of service - Both English and French 19 69
2014 Language of service - English only 15 150
2014 Language of service - Both English and French 11 57

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 15 135
2014 Language of service - English only 11 150

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 30 135
2017 Language of service - Both English and French 19 69
2014 Language of service - English only 25 150
2014 Language of service - Both English and French 28 57

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 31 135
2017 Language of service - Both English and French 22 69
2014 Language of service - English only 29 150
2014 Language of service - Both English and French 19 57

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2014 Language of service - English only 4 150
2014 Language of service - French only 0 10

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 135

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 8 135
2014 Language of service - English only 11 150
2014 Language of service - French only 0 10
2014 Language of service - Both English and French 0 57

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 15 135
2017 Language of service - Both English and French 16 69
2014 Language of service - English only 16 150
2014 Language of service - Both English and French 20 57

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 8 135
2014 Language of service - English only 13 150
2014 Language of service - French only 0 10
2014 Language of service - Both English and French 9 57

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 69
2014 Language of service - English only 0 150
2014 Language of service - Both English and French 0 57

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 21 135
2017 Language of service - Both English and French 32 69
2014 Language of service - English only 23 150
2014 Language of service - Both English and French 40 57

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 31 136
2017 Language of service - Both English and French 40 68
2014 Language of service - English only 30 150
2014 Language of service - Both English and French 36 57

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 19 136
2017 Language of service - Both English and French 21 68
2014 Language of service - English only 17 150
2014 Language of service - Both English and French 27 57

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 8 136
2017 Language of service - Both English and French 7 68
2014 Language of service - English only 3 150
2014 Language of service - French only 0 10

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 19 136
2017 Language of service - Both English and French 17 68
2014 Language of service - English only 22 150
2014 Language of service - Both English and French 30 57

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 7 136
2017 Language of service - Both English and French 11 68
2014 Language of service - English only 9 150
2014 Language of service - French only 0 10
2014 Language of service - Both English and French 12 57

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 7 136
2017 Language of service - Both English and French 9 68
2014 Language of service - English only 10 150
2014 Language of service - French only 0 10

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 136
2017 Language of service - Both English and French 9 68
2014 Language of service - English only 7 150

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 9 136
2014 Language of service - English only 10 150
2014 Language of service - French only 0 10

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 49 136
2017 Language of service - Both English and French 44 68
2014 Language of service - English only 43 150
2014 Language of service - Both English and French 33 57

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 8 126
2014 Language of service - English only 4 135

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 18 126
2017 Language of service - Both English and French 12 62
2014 Language of service - English only 18 135
2014 Language of service - French only 0 10

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 6 126

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2014 Language of service - French only 0 10

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 4 126
2014 Language of service - English only 5 135

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 4 126
2014 Language of service - English only 5 135
2014 Language of service - French only 0 10
2014 Language of service - Both English and French 9 56

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 14 126
2017 Language of service - Both English and French 12 62
2014 Language of service - English only 7 135
2014 Language of service - French only 0 10

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 13 126
2017 Language of service - Both English and French 15 62
2014 Language of service - English only 8 135
2014 Language of service - French only 0 10

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 27 126
2017 Language of service - Both English and French 15 62
2014 Language of service - English only 27 135
2014 Language of service - Both English and French 16 56

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 7 126
2017 Language of service - Both English and French 12 62
2014 Language of service - English only 8 135
2014 Language of service - Both English and French 10 56

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 50 126
2017 Language of service - Both English and French 34 62
2014 Language of service - English only 54 135
2014 Language of service - Both English and French 46 56

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 4 126
2014 Language of service - French only 0 10

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 56 126
2017 Language of service - Both English and French 61 62
2014 Language of service - English only 63 135
2014 Language of service - French only 50 10
2014 Language of service - Both English and French 61 56

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 6 126
2017 Language of service - Both English and French 0 62

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 14 126
2017 Language of service - Both English and French 10 62
2014 Language of service - English only 10 135
2014 Language of service - Both English and French 9 56

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 94 6 137
2017 Language of service - Both English and French 96 4 67

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 21 24 6 5 22 6 51 16 1149
2017 Language of service - French only 13 22 28 5 2 25 4 50 10 99
2017 Language of service - Both English and French 15 21 21 3 5 29 5 55 13 683
2014 Language of service - English only 20 20 22 5 4 25 4 55 13 1391
2014 Language of service - French only 8 27 24 5 3 30 4 53 11 111
2014 Language of service - Both English and French 15 20 20 5 3 29 8 56 12 708

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 33 19 6 5 9 1 67 12 1145
2017 Language of service - French only 18 47 17 4 3 9 1 73 8 99
2017 Language of service - Both English and French 23 36 18 5 5 12 1 68 11 682
2014 Language of service - English only 33 32 17 5 4 8 0 71 10 1390
2014 Language of service - French only 12 46 21 6 4 12 0 65 11 111
2014 Language of service - Both English and French 26 38 17 5 2 11 1 72 8 707
2011 Language of service - English only 34 38 15 6 3 5 0 75 9 1446
2011 Language of service - French only 27 47 13 3 3 8 0 79 6 103
2011 Language of service - Both English and French 32 42 14 3 3 6 0 79 6 697

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 19 81 1148
2017 Language of service - French only 20 80 99
2017 Language of service - Both English and French 16 84 684
2014 Language of service - English only 17 83 1389
2014 Language of service - French only 12 88 110
2014 Language of service - Both English and French 13 87 708

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 70 30 217
2017 Language of service - French only 60 40 20
2017 Language of service - Both English and French 73 27 106
2014 Language of service - English only 73 27 233
2014 Language of service - French only 54 46 13
2014 Language of service - Both English and French 81 19 93

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 33 6 15 5 1 1 74 19 152
2017 Language of service - French only 33 42 25 0 0 0 0 75 0 12
2017 Language of service - Both English and French 39 41 6 7 7 0 0 81 13 78
2014 Language of service - English only 41 37 7 9 5 1 0 78 14 169
2014 Language of service - Both English and French 47 36 7 9 0 1 0 84 9 75

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 54 8 5 2 2 1 84 7 1152
2017 Language of service - French only 11 58 18 11 2 0 0 69 13 99
2017 Language of service - Both English and French 23 50 13 8 2 2 2 76 11 684
2014 Language of service - English only 31 54 7 5 1 1 1 87 7 1391
2014 Language of service - French only 12 59 19 7 2 1 0 72 9 111
2014 Language of service - Both English and French 20 56 11 7 1 1 3 79 9 708
2011 Language of service - English only 29 56 7 6 1 0 1 86 7 1445
2011 Language of service - French only 10 60 18 10 0 1 0 71 11 103
2011 Language of service - Both English and French 23 53 13 6 1 1 3 79 8 694
2008 Language of service - English only 26 58 8 6 1 0 1 85 7 1051
2008 Language of service - French only 18 50 20 12 0 0 0 68 12 59
2008 Language of service - Both English and French 23 54 12 7 2 1 2 79 9 579

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 7 26 24 16 11 13 2 40 32 1148
2017 Language of service - French only 8 34 20 12 5 19 1 53 22 98
2017 Language of service - Both English and French 7 23 24 13 8 20 5 40 28 681
2014 Language of service - English only 11 28 24 14 9 12 3 46 27 1391
2014 Language of service - French only 1 29 40 11 8 12 0 34 21 111
2014 Language of service - Both English and French 7 27 26 13 6 15 5 42 25 708
2011 Language of service - English only 10 28 23 15 9 13 2 45 28 1446
2011 Language of service - French only 3 27 32 15 7 13 5 36 26 103
2011 Language of service - Both English and French 9 25 24 13 8 17 5 43 26 694

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 37 13 5 4 5 0 76 10 1150
2017 Language of service - French only 28 55 11 4 1 1 0 84 5 99
2017 Language of service - Both English and French 31 40 14 2 2 8 3 79 5 683
2014 Language of service - English only 39 37 11 6 4 3 1 79 10 1390
2014 Language of service - French only 24 56 13 5 3 0 0 80 7 111
2014 Language of service - Both English and French 34 42 12 4 1 5 3 82 5 708
2011 Language of service - English only 37 36 11 7 3 5 1 78 11 1446
2011 Language of service - French only 29 54 10 1 4 3 0 85 5 103
2011 Language of service - Both English and French 37 39 10 3 2 5 3 83 6 694
2008 Language of service - English only 36 39 10 4 4 6 1 80 9 1050
2008 Language of service - French only 23 56 15 5 2 0 0 79 6 59
2008 Language of service - Both English and French 32 41 11 5 2 6 2 80 8 579

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 32 17 10 9 9 0 60 20 1145
2017 Language of service - French only 17 51 15 9 1 6 1 73 11 99
2017 Language of service - Both English and French 22 35 19 6 6 11 3 65 13 684
2014 Language of service - English only 25 35 16 9 6 8 1 66 17 1391
2014 Language of service - French only 14 50 19 10 4 3 0 66 15 111
2014 Language of service - Both English and French 23 39 16 8 4 7 3 69 13 708
2011 Language of service - English only 25 32 16 11 8 8 1 63 20 1446
2011 Language of service - French only 17 50 22 3 4 4 0 70 7 103
2011 Language of service - Both English and French 22 39 16 7 4 9 3 70 13 693
2008 Language of service - English only 24 32 16 12 9 7 1 60 23 1050
2008 Language of service - French only 23 45 22 5 5 0 0 68 10 59
2008 Language of service - Both English and French 25 37 17 8 4 6 2 68 13 578
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 28 9 9 8 1 0 73 18 1151
2017 Language of service - French only 36 40 11 7 5 0 0 77 12 99
2017 Language of service - Both English and French 48 31 10 6 5 0 0 79 11 682

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 46 26 12 7 8 2 0 74 15 1151
2017 Language of service - French only 36 36 13 8 5 2 0 73 14 98
2017 Language of service - Both English and French 47 29 10 6 5 3 0 78 11 684

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 43 15 10 6 3 0 67 17 1150
2017 Language of service - French only 18 43 23 6 4 5 0 65 11 99
2017 Language of service - Both English and French 25 44 17 8 3 2 0 71 11 682

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 33 19 15 14 2 0 52 30 1150
2017 Language of service - French only 9 31 27 18 13 1 0 41 32 99
2017 Language of service - Both English and French 14 35 23 18 10 1 0 49 28 680

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 26 22 17 19 0 1 42 36 1150
2017 Language of service - French only 4 20 15 26 33 0 1 25 60 99
2017 Language of service - Both English and French 11 20 23 17 28 0 2 32 45 684

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 30 25 15 14 0 1 46 29 1149
2017 Language of service - French only 9 25 37 18 9 0 1 35 28 99
2017 Language of service - Both English and French 13 26 29 19 11 0 1 39 31 682

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 35 17 9 7 1 3 66 17 1143
2017 Language of service - French only 11 32 31 14 9 1 2 44 24 98
2017 Language of service - Both English and French 19 31 26 14 7 1 2 52 21 680

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 22 22 17 21 1 1 38 39 1152
2017 Language of service - French only 10 22 19 30 14 2 2 34 46 99
2017 Language of service - Both English and French 15 19 24 21 19 1 1 35 41 682

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 28 11 7 5 0 5 75 13 1146
2017 Language of service - French only 28 29 17 13 10 0 2 59 24 99
2017 Language of service - Both English and French 35 29 17 6 6 1 8 69 13 680

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 30 23 14 11 0 0 52 25 1145
2017 Language of service - French only 14 27 22 15 20 0 1 42 36 99
2017 Language of service - Both English and French 21 31 25 12 10 0 0 52 22 680

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 33 23 11 9 1 2 56 21 1143
2017 Language of service - French only 10 34 38 12 3 0 2 45 16 99
2017 Language of service - Both English and French 21 32 25 14 6 0 1 54 20 678

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 34 23 14 9 1 2 54 23 1144
2017 Language of service - French only 13 30 33 11 11 0 1 44 22 99
2017 Language of service - Both English and French 17 27 28 17 9 1 1 46 26 678

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 35 22 13 8 0 2 56 22 1146
2017 Language of service - French only 15 34 27 11 9 1 2 51 21 99
2017 Language of service - Both English and French 22 34 21 14 8 0 1 56 22 677

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 32 22 13 12 0 2 52 26 1139
2017 Language of service - French only 20 31 27 13 6 1 2 52 20 97
2017 Language of service - Both English and French 20 34 22 13 10 1 1 55 23 679

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 47 29 14 5 4 0 1 77 9 1150
2017 Language of service - French only 30 30 17 15 4 0 3 63 20 99
2017 Language of service - Both English and French 53 23 13 5 3 0 2 78 9 682

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 63 19 7 4 4 1 2 84 9 1148
2017 Language of service - French only 51 22 6 6 10 0 5 77 17 99
2017 Language of service - Both English and French 60 18 7 5 5 1 3 82 11 684

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 45 33 13 5 3 0 1 79 8 1146
2017 Language of service - French only 30 29 14 12 10 0 4 62 23 99
2017 Language of service - Both English and French 44 33 11 6 3 0 2 79 9 684

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 46 27 12 8 6 0 1 74 14 1147
2017 Language of service - French only 45 18 11 12 10 0 3 65 23 98
2017 Language of service - Both English and French 49 23 11 8 6 0 2 74 14 683

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 13 5 2 2 0 29 88 5 1145
2017 Language of service - French only 46 8 5 4 2 2 32 83 9 99
2017 Language of service - Both English and French 43 17 6 3 2 1 28 85 6 684

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 45 31 12 5 2 1 5 80 7 1141
2017 Language of service - French only 45 25 13 9 2 0 5 74 12 98
2017 Language of service - Both English and French 51 27 12 3 2 0 4 82 5 682

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 26 10 6 6 0 3 77 12 1148
2017 Language of service - French only 50 20 14 8 2 0 5 74 11 98
2017 Language of service - Both English and French 58 18 7 4 7 1 4 80 12 681

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 46 33 11 5 2 0 2 81 8 1141
2017 Language of service - French only 36 28 22 7 2 0 4 67 10 99
2017 Language of service - Both English and French 46 30 13 5 2 1 2 78 8 683

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 9 29 39 14 9 0 0 38 23 1152
2017 Language of service - French only 6 29 36 22 6 0 0 35 28 99
2017 Language of service - Both English and French 7 26 43 16 8 0 0 33 24 684

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 22 44 18 7 0 0 24 32 1149
2017 Language of service - French only 7 18 42 23 9 0 0 32 25 99
2017 Language of service - Both English and French 7 21 42 22 8 0 0 29 29 682
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 27 22 11 15 3 0 22 78 1153
2017 Language of service - French only 17 19 27 17 18 1 0 17 83 99
2017 Language of service - Both English and French 20 25 24 13 14 2 1 20 80 683

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 17 862
2017 Language of service - French only 22 81
2017 Language of service - Both English and French 18 521

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 24 862
2017 Language of service - French only 28 81
2017 Language of service - Both English and French 35 521

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 13 862
2017 Language of service - French only 21 81
2017 Language of service - Both English and French 21 521

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 61 862
2017 Language of service - French only 60 81
2017 Language of service - Both English and French 59 521

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 7 862
2017 Language of service - French only 23 81
2017 Language of service - Both English and French 10 521

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 32 862
2017 Language of service - French only 27 81
2017 Language of service - Both English and French 37 521

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Language of service - English only 5 43 19 13 5 15 856
2017 Language of service - French only 3 28 20 14 4 31 78
2017 Language of service - Both English and French 4 42 19 11 5 19 515

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 9 22 15 19 26 2 7 34 49 868
2017 Language of service - French only 4 15 15 28 27 0 11 21 62 81
2017 Language of service - Both English and French 8 18 16 19 30 3 6 29 53 524

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 4 12 14 18 45 2 5 17 68 868
2017 Language of service - French only 1 11 11 27 42 0 7 13 75 81
2017 Language of service - Both English and French 3 11 12 21 48 1 5 15 73 524
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