2017 Public Service Employee Survey Results by Theme for Canadian Food Inspection Agency by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	27	44	14	9	6	71	15	1943
2017	Does not provide services to public	33	45	10	8	4	78	12	2870
2014	Provides services to public	25	48	14	8	5	72	14	2212
2014	Does not provide services to public	31	46	10	8	5	77	13	2918
2011	Provides services to public	32	41	13	9	5	73	14	2258
2011	Does not provide services to public	32	42	12	8	6	75	13	2914
2008	Provides services to public	30	44	12	9	4	75	13	1671
2008	Does not provide services to public	31	42	12	9	6	73	15	1859

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	19	37	17	15	11	0	0	57	26	1937
2017	Does not provide services to public	29	39	13	11	7	0	0	68	18	2870

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	49	37	9	3	2	86	5	1938
2017	Does not provide services to public	52	35	8	3	1	87	4	2859
2014	Provides services to public	57	32	8	2	1	89	3	2210
2014	Does not provide services to public	62	29	6	2	1	90	3	2917
2011	Provides services to public	54	34	8	3	1	89	4	2255
2011	Does not provide services to public	56	33	7	2	1	89	4	2915

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	35	43	12	7	3	78	10	1931
2017	Does not provide services to public	40	41	10	6	3	81	9	2858
2014	Provides services to public	37	44	11	5	3	81	8	2212
2014	Does not provide services to public	41	40	10	5	3	82	8	2918
2011	Provides services to public	40	43	9	5	3	83	8	2257
2011	Does not provide services to public	40	41	9	6	3	82	9	2915
2008	Provides services to public	39	43	10	5	2	83	7	1691
2008	Does not provide services to public	39	43	9	6	3	82	9	1868

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	24	33	22	12	9	1	57	21	1940
2017	Does not provide services to public	34	34	17	10	5	1	68	15	2863
2014	Provides services to public	24	37	19	11	8	0	62	20	2211
2014	Does not provide services to public	30	37	17	10	5	1	68	15	2919
2011	Provides services to public	25	37	21	10	7	1	62	17	2257
2011	Does not provide services to public	29	37	18	9	5	1	67	15	2920

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	22	35	19	15	8	57	23	1939
2017	Does not provide services to public	32	36	16	10	6	68	16	2867
2014	Provides services to public	23	39	17	13	7	62	20	2210
2014	Does not provide services to public	29	39	16	10	5	68	16	2918
2011	Provides services to public	23	38	19	13	7	61	20	2259
2011	Does not provide services to public	27	40	17	11	5	67	16	2919
2008	Provides services to public	22	41	16	12	7	64	20	1688
2008	Does not provide services to public	25	40	14	13	6	66	20	1867

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	21	26	21	15	12	5	0	49	29	1936
2017	Does not provide services to public	29	25	19	13	9	5	1	57	23	2868
2014	Provides services to public	22	28	20	14	11	5	0	53	26	2212
2014	Does not provide services to public	26	27	20	13	9	5	1	56	23	2919
2011	Provides services to public	25	26	19	14	11	5	0	54	26	2258
2011	Does not provide services to public	27	26	19	13	10	5	1	56	24	2918
2008	Provides services to public	22	30	18	13	11	6	0	55	26	1690
2008	Does not provide services to public	22	28	18	17	10	4	1	53	28	1867

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	37	34	13	9	6	2	0	72	15	1941
2017	Does not provide services to public	45	32	10	6	4	2	0	79	11	2869
2014	Provides services to public	39	33	13	8	5	1	0	73	14	2212
2014	Does not provide services to public	44	30	12	7	5	2	1	76	12	2917
2011	Provides services to public	37	31	14	10	6	2	0	70	16	2258
2011	Does not provide services to public	42	33	11	7	5	2	1	76	12	2916
2008	Provides services to public	35	32	14	8	8	2	0	69	17	1690
2008	Does not provide services to public	38	29	13	9	7	3	0	70	17	1868

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	35	35	12	10	7	1	70	17	1941
2017	Does not provide services to public	43	34	9	9	4	0	78	13	2866
2014	Provides services to public	38	36	10	9	6	1	75	15	2211
2014	Does not provide services to public	42	32	10	10	5	0	75	15	2917
2011	Provides services to public	36	33	13	11	7	1	69	18	2253
2011	Does not provide services to public	39	35	10	9	6	1	75	14	2916
2008	Provides services to public	32	34	12	12	9	0	66	21	1688
2008	Does not provide services to public	35	34	11	11	8	1	70	20	1865

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	42	30	12	8	8	0	72	16	1936
2017	Does not provide services to public	49	29	10	7	5	0	78	12	2866
2014	Provides services to public	41	32	12	8	7	1	73	15	2209
2014	Does not provide services to public	48	29	10	7	5	0	77	12	2919

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	20	28	20	12	11	9	52	26	1941
2017	Does not provide services to public	23	34	16	12	8	7	61	21	2868
2014	Provides services to public	21	33	17	11	9	9	60	21	2212
2014	Does not provide services to public	24	34	16	11	6	8	64	18	2916
2011	Provides services to public	20	30	18	12	11	7	55	25	2262
2011	Does not provide services to public	22	31	18	12	9	8	59	22	2915

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	16	28	20	18	15	3	45	34	1941
2017	Does not provide services to public	20	34	18	16	9	3	56	26	2868
2014	Provides services to public	18	30	21	16	12	3	50	29	2211
2014	Does not provide services to public	21	33	19	16	8	3	56	25	2919
2011	Provides services to public	16	29	20	16	16	2	46	33	2260
2011	Does not provide services to public	19	32	20	15	12	2	52	27	2914
2008	Provides services to public	16	29	19	18	16	3	46	35	1690
2008	Does not provide services to public	19	32	18	16	13	2	52	30	1868

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	12	26	21	21	15	5	40	38	1939
2017	Does not provide services to public	13	30	21	19	11	5	46	32	2866
2014	Provides services to public	12	27	23	19	13	5	42	34	2211
2014	Does not provide services to public	15	30	21	19	10	5	47	31	2910
2011	Provides services to public	9	27	21	23	15	5	38	40	2254
2011	Does not provide services to public	11	31	21	20	11	6	44	34	2917
2008	Provides services to public	7	27	20	26	16	5	36	44	1692
2008	Does not provide services to public	9	29	19	22	15	5	41	39	1868

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	15	27	18	17	16	8	45	35	1939
2017	Does not provide services to public	20	31	18	13	11	6	55	26	2871
2014	Provides services to public	16	31	19	14	13	6	51	29	2211
2014	Does not provide services to public	21	31	18	14	10	6	56	25	2916
2011	Provides services to public	13	28	21	17	14	8	44	33	2255
2011	Does not provide services to public	16	35	17	14	11	7	54	27	2916
2008	Provides services to public	10	26	21	17	17	9	39	38	1691
2008	Does not provide services to public	12	31	19	16	14	8	47	32	1867

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	11	27	20	20	16	4	40	39	1938
2017	Does not provide services to public	14	33	19	20	11	3	49	32	2866
2014	Provides services to public	12	32	19	19	14	3	46	34	2210
2014	Does not provide services to public	15	32	19	20	11	3	48	32	2914
2011	Provides services to public	11	30	18	24	15	3	42	40	2254
2011	Does not provide services to public	11	33	18	23	12	3	46	36	2918
2008	Provides services to public	10	31	19	22	14	3	43	38	1689
2008	Does not provide services to public	12	34	15	23	14	2	47	37	1869

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	17	34	20	16	12	0	51	29	1941
2017	Does not provide services to public	26	38	16	13	7	0	64	20	2871
2014	Provides services to public	17	35	20	16	12	0	51	28	2212
2014	Does not provide services to public	23	35	18	15	9	0	58	24	2917
2011	Provides services to public	15	36	18	17	13	1	51	30	2257
2011	Does not provide services to public	20	38	18	14	10	0	58	24	2917

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	23	42	16	13	6	0	0	65	19	1940
2017	Does not provide services to public	28	45	11	12	4	0	0	73	16	2867

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	8	21	18	23	19	9	2	33	47	1939
2017	Does not provide services to public	12	24	18	17	12	14	3	44	35	2865
2014	Provides services to public	8	24	19	21	17	10	1	36	43	2212
2014	Does not provide services to public	12	25	19	18	13	10	3	42	36	2919

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	31	37	13	12	7	0	0	68	19	1943
2017	Does not provide services to public	38	37	11	9	5	0	0	75	13	2872
2014	Provides services to public	32	37	13	10	7	0	0	70	17	2210
2014	Does not provide services to public	38	34	12	9	5	0	0	73	15	2917
2011	Provides services to public	30	36	13	12	8	0	0	67	20	2258
2011	Does not provide services to public	34	38	12	10	6	0	0	73	16	2916
2008	Provides services to public	28	36	14	11	10	1	1	64	22	1691
2008	Does not provide services to public	30	35	14	11	9	1	1	66	20	1868

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	24	37	15	12	7	3	2	64	20	345
2017	Does not provide services to public	26	37	13	9	5	4	5	70	16	767
2014	Provides services to public	27	40	14	9	5	2	3	71	14	379
2014	Does not provide services to public	25	35	15	9	5	4	7	67	16	762

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	22	35	16	16	9	1	1	57	26	1943
2017	Does not provide services to public	32	36	12	12	6	1	1	69	18	2869
2014	Provides services to public	22	39	13	16	8	1	0	62	25	2210
2014	Does not provide services to public	30	38	12	11	6	2	1	70	17	2918
2011	Provides services to public	23	35	13	18	10	1	0	59	28	2260
2011	Does not provide services to public	30	38	11	12	7	1	1	70	19	2917
2008	Provides services to public	25	37	14	14	8	1	1	63	23	1690
2008	Does not provide services to public	31	37	11	12	7	1	1	70	19	1869

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	14	25	17	19	16	7	1	43	38	1939
2017	Does not provide services to public	25	29	14	13	10	8	2	59	25	2868
2014	Provides services to public	16	27	17	18	15	6	1	46	35	2212
2014	Does not provide services to public	25	29	15	14	9	6	2	58	25	2917
2011	Provides services to public	21	26	15	17	16	6	0	49	35	2260
2011	Does not provide services to public	31	27	14	13	10	4	1	61	24	2918
2008	Provides services to public	25	29	14	14	12	5	1	57	28	1690
2008	Does not provide services to public	32	27	12	12	10	6	1	63	23	1867

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	15	39	13	20	13	0	54	33	1942
2017	Does not provide services to public	24	41	12	15	7	0	66	22	2868
2014	Provides services to public	16	38	12	22	12	0	54	34	2210
2014	Does not provide services to public	21	39	12	18	9	0	61	27	2916
2011	Provides services to public	16	42	13	18	11	0	58	29	2260
2011	Does not provide services to public	22	41	13	16	7	1	63	23	2913
2008	Provides services to public	15	43	13	18	9	0	59	28	1689
2008	Does not provide services to public	20	43	13	16	8	1	64	24	1868

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	36	40	12	7	4	77	12	1941
2017	Does not provide services to public	40	40	9	8	3	80	11	2872
2014	Provides services to public	35	44	10	7	4	79	11	2210
2014	Does not provide services to public	37	41	11	7	4	78	11	2916
2011	Provides services to public	40	40	10	6	4	79	10	2258
2011	Does not provide services to public	40	39	10	7	4	79	11	2919
2008	Provides services to public	32	43	14	7	3	76	11	1690
2008	Does not provide services to public	33	45	11	7	4	78	11	1868

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	40	39	9	7	5	79	12	1941
2017	Does not provide services to public	45	39	7	6	3	84	9	2872
2014	Provides services to public	40	40	9	7	4	81	11	2209
2014	Does not provide services to public	43	38	8	7	3	82	10	2918
2011	Provides services to public	41	42	7	6	4	83	9	2258
2011	Does not provide services to public	43	39	8	6	3	83	9	2913
2008	Provides services to public	37	47	8	5	3	84	8	1692
2008	Does not provide services to public	39	45	7	5	3	84	9	1869

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	13	29	21	21	15	2	42	36	1939
2017	Does not provide services to public	18	34	17	17	11	2	54	29	2866
2014	Provides services to public	13	30	20	20	15	2	44	36	2211
2014	Does not provide services to public	15	33	18	19	13	2	49	33	2914
2011	Provides services to public	14	31	19	21	15	1	45	36	2261
2011	Does not provide services to public	16	32	19	19	13	2	48	33	2911
2008	Provides services to public	12	32	20	19	15	1	45	34	1692
2008	Does not provide services to public	14	32	19	19	14	1	47	33	1867

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	15	26	16	19	21	2	1	42	41	1936
2017	Does not provide services to public	18	30	14	17	16	2	2	51	35	2863
2014	Provides services to public	15	26	16	19	21	1	1	42	42	2213
2014	Does not provide services to public	16	26	16	20	19	2	1	43	41	2917
2011	Provides services to public	15	26	16	19	23	1	1	41	43	2261
2011	Does not provide services to public	15	29	15	18	19	2	2	46	39	2911
2008	Provides services to public	15	34	14	16	18	1	1	51	35	1689
2008	Does not provide services to public	16	32	14	18	17	1	1	49	37	1868

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	21	40	15	15	9	61	24	1935
2017	Does not provide services to public	30	43	11	10	5	73	15	2857
2014	Provides services to public	17	41	15	17	10	58	27	2212
2014	Does not provide services to public	23	41	13	14	8	65	22	2919
2011	Provides services to public	21	43	13	14	9	64	23	2254
2011	Does not provide services to public	28	40	13	11	7	68	18	2914

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	23	36	19	15	8	59	23	1936
2017	Does not provide services to public	34	38	13	9	5	73	14	2858
2014	Provides services to public	22	37	18	14	9	59	23	2208
2014	Does not provide services to public	31	38	14	10	6	70	16	2919

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	22	39	18	13	8	0	61	20	1937
2017	Does not provide services to public	32	40	14	9	4	0	73	13	2857
2014	Provides services to public	24	40	17	13	6	0	64	19	2211
2014	Does not provide services to public	30	39	16	9	5	0	69	15	2918
2011	Provides services to public	29	40	15	11	4	1	70	15	2256
2011	Does not provide services to public	35	40	13	8	3	1	76	11	2912

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	13	31	26	16	10	4	0	46	27	1935
2017	Does not provide services to public	21	39	19	11	6	4	1	63	17	2869

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	28	37	13	12	9	0	0	66	22	1940
2017	Does not provide services to public	42	33	10	9	5	0	0	76	14	2865
2014	Provides services to public	29	36	14	12	8	1	0	66	21	2209
2014	Does not provide services to public	37	34	12	10	6	0	0	71	17	2917
2011	Provides services to public	30	39	12	11	7	0	0	70	18	2257
2011	Does not provide services to public	38	35	10	10	6	0	1	73	16	2915

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	27	28	11	14	15	1	4	58	31	1939
2017	Does not provide services to public	29	25	11	12	10	1	11	62	26	2870
2014	Provides services to public	27	27	8	15	17	1	4	57	34	2211
2014	Does not provide services to public	28	23	11	13	14	1	10	57	31	2914
2011	Provides services to public	31	26	7	13	18	1	4	59	33	2258
2011	Does not provide services to public	28	23	11	13	15	1	9	57	31	2911
2008	Provides services to public	33	26	8	13	16	1	3	62	30	1690
2008	Does not provide services to public	30	26	9	14	13	1	7	61	29	1867

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	29	38	21	7	5	1	67	12	1943
2017	Does not provide services to public	36	37	16	7	4	1	73	10	2870
2014	Provides services to public	29	37	21	7	4	1	67	11	2212
2014	Does not provide services to public	35	36	18	7	4	1	71	10	2919
2011	Provides services to public	28	35	22	9	6	0	63	15	2260
2011	Does not provide services to public	33	35	18	8	5	1	69	13	2919
2008	Provides services to public	24	36	22	12	6	0	60	18	1690
2008	Does not provide services to public	27	36	20	9	6	1	64	15	1867

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	37	26	10	9	9	4	4	69	20	1939
2017	Does not provide services to public	47	24	8	6	5	3	7	79	13	2869
2014	Provides services to public	36	25	10	8	11	4	5	67	21	2210
2014	Does not provide services to public	44	23	9	6	6	3	8	76	14	2917
2011	Provides services to public	31	27	11	9	14	3	4	63	25	2254
2011	Does not provide services to public	38	27	11	8	9	2	5	70	18	2917

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Provides services to public	21	40	39	1942
2017	Does not provide services to public	25	41	35	2868
2014	Provides services to public	19	44	37	2212
2014	Does not provide services to public	24	41	35	2918
2011	Provides services to public	20	48	33	2260
2011	Does not provide services to public	24	43	33	2915

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Provides services to public	20	37	22	9	6	6	407
2017	Does not provide services to public	16	34	30	5	11	5	704
2014	Provides services to public	19	35	20	14	9999	12	415
2014	Does not provide services to public	14	37	28	10	9999	11	694
2011	Provides services to public	22	30	29	8	9999	12	447
2011	Does not provide services to public	15	34	34	7	9999	10	709

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	32	44	12	7	4	0	77	11	1939
2017	Does not provide services to public	40	41	10	6	3	0	81	9	2868
2014	Provides services to public	34	43	13	7	3	1	77	10	2210
2014	Does not provide services to public	40	40	11	6	3	1	80	9	2918
2011	Provides services to public	32	43	13	8	4	1	76	11	2256
2011	Does not provide services to public	37	43	11	6	2	1	80	8	2915
2008	Provides services to public	34	44	11	6	3	1	79	10	1690
2008	Does not provide services to public	38	43	10	6	4	0	81	10	1868

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	21	43	18	11	6	1	64	18	1939
2017	Does not provide services to public	28	44	16	7	4	1	72	11	2864
2014	Provides services to public	25	44	16	9	5	1	70	14	2211
2014	Does not provide services to public	29	44	15	8	3	1	74	11	2919
2011	Provides services to public	26	42	17	8	6	1	69	14	2254
2011	Does not provide services to public	30	42	14	8	3	1	73	12	2915

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	11	26	37	16	7	1	2	24	38	1933
2017	Does not provide services to public	9	24	38	18	8	1	2	27	34	2859
2014	Provides services to public	10	28	38	16	6	1	1	23	38	2207
2014	Does not provide services to public	8	27	38	17	7	0	2	25	36	2913
2011	Provides services to public	9	27	39	16	7	1	2	23	36	2254
2011	Does not provide services to public	11	26	35	17	8	1	2	26	38	2916
2008	Provides services to public	9	33	37	14	5	1	1	20	42	1690
2008	Does not provide services to public	12	30	36	15	5	1	2	21	43	1869

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	18	24	29	16	9	2	2	26	44	1933
2017	Does not provide services to public	13	21	29	19	13	2	3	33	36	2857
2014	Provides services to public	16	25	31	17	8	2	1	26	42	2203
2014	Does not provide services to public	11	23	31	20	10	2	2	31	36	2910
2011	Provides services to public	11	21	30	23	11	2	2	35	33	2253
2011	Does not provide services to public	12	21	29	21	12	3	3	34	35	2911
2008	Provides services to public	12	24	30	21	8	2	2	31	38	1689
2008	Does not provide services to public	12	22	31	21	9	2	2	32	36	1865

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	15	25	30	16	7	3	3	25	43	1927
2017	Does not provide services to public	16	24	32	15	7	2	4	23	43	2859
2014	Provides services to public	17	28	29	14	6	2	2	22	48	2202
2014	Does not provide services to public	19	26	30	13	8	2	3	22	47	2903
2011	Provides services to public	16	26	30	15	7	3	3	23	45	2251
2011	Does not provide services to public	19	27	26	15	7	2	4	23	49	2912
2008	Provides services to public	17	26	31	15	6	2	2	22	45	1686
2008	Does not provide services to public	17	27	31	15	6	2	2	22	45	1860

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	7	13	34	30	12	1	3	44	20	1915
2017	Does not provide services to public	7	15	33	28	14	1	3	43	23	2843
2014	Provides services to public	6	15	32	32	11	1	2	45	22	2198
2014	Does not provide services to public	7	16	35	27	13	1	2	41	23	2905
2011	Provides services to public	7	15	31	28	14	1	2	44	23	2251
2011	Does not provide services to public	9	17	32	25	13	1	3	39	27	2905
2008	Provides services to public	8	18	33	26	12	1	2	39	27	1686
2008	Does not provide services to public	8	18	37	23	11	1	2	36	27	1857

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	21	27	27	14	8	1	2	23	49	1928
2017	Does not provide services to public	15	22	31	17	11	1	3	29	39	2856
2014	Provides services to public	20	28	28	14	6	1	2	21	50	2207
2014	Does not provide services to public	20	26	28	15	9	1	2	25	47	2904
2011	Provides services to public	20	27	29	14	7	2	2	21	48	2254
2011	Does not provide services to public	20	26	27	15	9	1	3	24	47	2913
2008	Provides services to public	19	25	30	15	7	1	2	23	46	1686
2008	Does not provide services to public	17	27	27	16	9	1	3	26	46	1864

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	12	20	27	22	12	3	4	37	34	1935
2017	Does not provide services to public	10	17	27	24	16	3	5	43	28	2857
2014	Provides services to public	10	18	27	26	14	3	3	42	30	2208
2014	Does not provide services to public	8	16	27	26	16	2	5	45	26	2908
2011	Provides services to public	10	19	27	22	15	2	4	39	31	2249
2011	Does not provide services to public	10	17	29	22	14	3	4	39	30	2909
2008	Provides services to public	13	22	25	21	11	3	4	35	38	1685
2008	Does not provide services to public	12	19	28	23	12	2	4	37	33	1866

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	15	24	33	14	8	3	3	23	41	1928
2017	Does not provide services to public	13	21	33	16	10	3	4	28	36	2859
2014	Provides services to public	13	24	33	16	7	3	3	25	40	2209
2014	Does not provide services to public	14	22	32	16	9	3	4	27	39	2909

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	34	35	10	12	8	1	69	20	1942
2017	Does not provide services to public	43	31	9	10	5	1	75	16	2871
2014	Provides services to public	40	31	8	11	9	1	71	20	2209
2014	Does not provide services to public	44	30	8	10	6	1	75	17	2918

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	33	42	10	10	4	76	14	1936
2017	Does not provide services to public	43	38	8	7	4	81	11	2863
2014	Provides services to public	35	43	9	9	4	79	13	2209
2014	Does not provide services to public	42	38	9	7	4	80	11	2919

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	35	37	17	5	4	2	74	9	1937
2017	Does not provide services to public	42	38	12	3	2	2	83	5	2867
2014	Provides services to public	43	35	13	3	3	3	80	6	2212
2014	Does not provide services to public	49	33	10	3	2	2	85	5	2919

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	30	42	15	7	5	2	73	11	1938
2017	Does not provide services to public	40	41	10	5	2	2	83	7	2867
2014	Provides services to public	38	39	12	6	4	2	78	9	2212
2014	Does not provide services to public	46	36	9	5	2	2	84	7	2918
2011	Provides services to public	28	40	16	7	6	2	69	14	2254
2011	Does not provide services to public	33	42	13	6	4	2	76	10	2917

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	34	40	12	9	5	74	14	1938
2017	Does not provide services to public	44	38	9	6	2	83	8	2869
2014	Provides services to public	41	37	11	6	5	78	11	2212
2014	Does not provide services to public	47	35	10	5	3	82	8	2914
2011	Provides services to public	32	40	14	7	6	72	13	2251
2011	Does not provide services to public	39	38	12	7	4	77	11	2915
2008	Provides services to public	27	41	15	9	7	68	16	1688
2008	Does not provide services to public	33	39	13	9	6	73	14	1867

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	20	33	18	13	11	4	2	56	25	1942
2017	Does not provide services to public	27	31	15	12	8	4	4	62	22	2871
2014	Provides services to public	26	35	13	12	10	2	2	63	22	2208
2014	Does not provide services to public	29	31	13	12	8	3	3	64	21	2919

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	33	46	11	5	3	2	81	8	1937
2017	Does not provide services to public	42	41	10	3	2	2	85	5	2862
2014	Provides services to public	39	45	9	4	2	1	85	6	2212
2014	Does not provide services to public	43	40	9	4	1	2	86	5	2915
2011	Provides services to public	35	44	11	6	2	1	80	9	2251
2011	Does not provide services to public	41	38	12	5	2	3	81	7	2913

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	32	41	12	8	4	2	1	75	13	1936
2017	Does not provide services to public	37	39	10	7	3	2	1	79	11	2864
2014	Provides services to public	39	39	10	6	3	1	1	80	10	2212
2014	Does not provide services to public	42	38	8	6	3	2	1	82	10	2919
2011	Provides services to public	34	38	11	8	6	3	1	75	14	2253
2011	Does not provide services to public	38	35	11	7	4	3	1	77	12	2914
2008	Provides services to public	25	34	14	12	8	6	1	63	22	1688
2008	Does not provide services to public	29	33	13	12	8	4	1	65	21	1866

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	22	39	20	10	6	3	1	63	16	1938
2017	Does not provide services to public	26	35	19	11	4	3	1	64	16	2870
2014	Provides services to public	28	37	18	9	4	3	1	67	14	2209
2014	Does not provide services to public	30	35	18	9	4	3	1	68	13	2916
2011	Provides services to public	20	39	20	9	7	3	1	62	17	2261
2011	Does not provide services to public	22	38	19	11	5	4	1	63	17	2915

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	14	27	15	19	18	5	1	44	40	1931
2017	Does not provide services to public	18	28	17	14	12	8	2	51	30	2863
2014	Provides services to public	15	26	16	18	18	6	1	44	38	2213
2014	Does not provide services to public	18	24	18	17	14	7	2	46	34	2917
2011	Provides services to public	14	25	16	18	18	7	1	43	40	2261
2011	Does not provide services to public	16	25	17	17	14	9	3	45	35	2917

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	19	49	6	17	9	68	25	1943
2017	Does not provide services to public	31	49	5	10	5	80	15	2870
2014	Provides services to public	21	50	5	16	7	72	23	2211
2014	Does not provide services to public	32	48	4	12	4	80	16	2916
2011	Provides services to public	20	48	6	19	7	69	26	2260
2011	Does not provide services to public	28	50	5	13	4	77	18	2920
2008	Provides services to public	26	50	6	13	5	76	18	1691
2008	Does not provide services to public	35	47	4	9	4	83	13	1868

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	34	39	8	13	7	73	20	1938
2017	Does not provide services to public	44	36	6	10	4	80	14	2863
2014	Provides services to public	38	36	7	12	7	74	19	2211
2014	Does not provide services to public	45	34	7	10	4	79	14	2915
2011	Provides services to public	34	40	9	10	6	74	16	2260
2011	Does not provide services to public	41	38	8	9	4	80	13	2913

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	35	43	10	9	4	78	12	1935
2017	Does not provide services to public	50	38	5	5	1	88	7	2868
2014	Provides services to public	36	43	8	9	3	80	12	2206
2014	Does not provide services to public	49	36	7	6	2	85	8	2917

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	65	26	4	3	1	1	92	4	1941
2017	Does not provide services to public	70	22	3	3	1	1	93	4	2867
2014	Provides services to public	66	24	4	3	1	1	92	5	2210
2014	Does not provide services to public	71	21	3	3	1	1	93	4	2916
2011	Provides services to public	71	20	3	3	1	1	92	4	2260
2011	Does not provide services to public	71	21	4	3	1	0	93	4	2918
2008	Provides services to public	70	22	3	2	1	1	93	3	1690
2008	Does not provide services to public	73	20	3	3	1	1	93	3	1864

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	68	20	5	4	2	1	89	6	1940
2017	Does not provide services to public	66	20	4	6	2	1	87	8	2868
2014	Provides services to public	67	19	4	5	3	1	87	8	2212
2014	Does not provide services to public	68	19	4	5	2	1	88	7	2914
2011	Provides services to public	73	15	4	4	3	1	89	7	2259
2011	Does not provide services to public	70	17	4	5	3	1	88	8	2918
2008	Provides services to public	71	16	4	5	3	1	88	8	1690
2008	Does not provide services to public	69	18	3	6	3	1	87	10	1863

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	72	15	5	2	2	0	4	91	4	1939
2017	Does not provide services to public	72	14	5	4	3	0	3	88	7	2872
2014	Provides services to public	76	11	4	3	3	0	4	90	6	2211
2014	Does not provide services to public	75	13	4	3	3	0	3	90	6	2917
2011	Provides services to public	74	11	4	3	3	0	4	90	6	2259
2011	Does not provide services to public	73	13	4	3	2	0	4	89	6	2915
2008	Provides services to public	70	11	5	2	4	1	7	88	7	1689
2008	Does not provide services to public	71	11	5	3	4	0	7	87	8	1867

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	79	12	3	1	1	3	94	3	1937
2017	Does not provide services to public	80	11	3	2	2	2	93	3	2869
2014	Provides services to public	78	11	4	1	2	4	93	3	2212
2014	Does not provide services to public	80	10	3	2	2	3	94	3	2918
2011	Provides services to public	79	10	3	2	2	4	93	4	2257
2011	Does not provide services to public	80	10	3	2	2	3	93	4	2912
2008	Provides services to public	80	6	4	1	3	6	92	4	1690
2008	Does not provide services to public	79	8	3	2	2	6	93	5	1864

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	63	19	7	3	2	2	5	87	5	1940
2017	Does not provide services to public	62	21	7	4	2	1	4	87	6	2869
2014	Provides services to public	64	16	7	4	2	2	5	86	6	2211
2014	Does not provide services to public	63	18	7	4	2	2	5	87	6	2918

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	65	21	6	2	1	2	2	90	4	1938
2017	Does not provide services to public	67	20	5	2	1	2	2	91	3	2865
2014	Provides services to public	67	18	6	3	2	2	3	89	5	2210
2014	Does not provide services to public	67	18	5	2	2	2	3	90	4	2918
2011	Provides services to public	70	18	5	2	2	2	2	91	4	2258
2011	Does not provide services to public	68	18	7	2	1	2	2	90	3	2910
2008	Provides services to public	68	18	6	2	2	2	2	89	4	1692
2008	Does not provide services to public	67	18	6	2	2	2	3	90	4	1868

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	19	81	1942
2017	Does not provide services to public	16	84	2863
2014	Provides services to public	22	78	2209
2014	Does not provide services to public	17	83	2909

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	49	373
2017	Does not provide services to public	44	468
2014	Provides services to public	51	481
2014	Does not provide services to public	48	509

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	59	373
2017	Does not provide services to public	64	468
2014	Provides services to public	57	481
2014	Does not provide services to public	59	509

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	6	373
2017	Does not provide services to public	8	468
2014	Provides services to public	8	481
2014	Does not provide services to public	8	509

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	373

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	6	373
2017	Does not provide services to public	4	468
2014	Provides services to public	3	481
2014	Does not provide services to public	4	509

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	22	373
2017	Does not provide services to public	5	468
2014	Provides services to public	26	481
2014	Does not provide services to public	8	509

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	3	373
2017	Does not provide services to public	4	468
2014	Provides services to public	5	481
2014	Does not provide services to public	4	509

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	40	373
2017	Does not provide services to public	40	469
2014	Provides services to public	43	481
2014	Does not provide services to public	35	510

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	40	373
2017	Does not provide services to public	43	469
2014	Provides services to public	38	481
2014	Does not provide services to public	40	510

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	39	373
2017	Does not provide services to public	43	469
2014	Provides services to public	38	481
2014	Does not provide services to public	44	510

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	39	373
2017	Does not provide services to public	41	469
2014	Provides services to public	40	481
2014	Does not provide services to public	38	510

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	29	373
2017	Does not provide services to public	33	469
2014	Provides services to public	30	481
2014	Does not provide services to public	27	510

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	50	373
2017	Does not provide services to public	49	469
2014	Provides services to public	56	481
2014	Does not provide services to public	53	510

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	33	373
2017	Does not provide services to public	28	469
2014	Provides services to public	33	481
2014	Does not provide services to public	32	510

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	1	373
2014	Provides services to public	2	481
2014	Does not provide services to public	1	510

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	8	373
2017	Does not provide services to public	8	469
2014	Provides services to public	10	481
2014	Does not provide services to public	6	510

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	17	373
2017	Does not provide services to public	11	469
2014	Provides services to public	14	481
2014	Does not provide services to public	10	510

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	49	373
2017	Does not provide services to public	45	469
2014	Provides services to public	48	481
2014	Does not provide services to public	47	510

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	34	373
2017	Does not provide services to public	28	469
2014	Provides services to public	36	481
2014	Does not provide services to public	30	510

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	17	373
2017	Does not provide services to public	14	469
2014	Provides services to public	12	481
2014	Does not provide services to public	14	510

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	59	373
2017	Does not provide services to public	57	469
2014	Provides services to public	54	482
2014	Does not provide services to public	54	510

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	28	373
2017	Does not provide services to public	30	469
2014	Provides services to public	32	482
2014	Does not provide services to public	29	510

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	10	373
2017	Does not provide services to public	10	469
2014	Provides services to public	7	482
2014	Does not provide services to public	11	510

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	24	373
2017	Does not provide services to public	19	469
2014	Provides services to public	25	482
2014	Does not provide services to public	22	510

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	15	373
2017	Does not provide services to public	13	469
2014	Provides services to public	15	482
2014	Does not provide services to public	15	510

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	9	373
2017	Does not provide services to public	9	469
2014	Provides services to public	8	482
2014	Does not provide services to public	9	510

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	13	373
2017	Does not provide services to public	11	469
2014	Provides services to public	19	482
2014	Does not provide services to public	15	510

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	15	373
2017	Does not provide services to public	11	469
2014	Provides services to public	8	482
2014	Does not provide services to public	9	510

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	23	373
2017	Does not provide services to public	22	469
2014	Provides services to public	23	482
2014	Does not provide services to public	23	510

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	12	339
2017	Does not provide services to public	10	426
2014	Provides services to public	15	443
2014	Does not provide services to public	11	466

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	17	339
2017	Does not provide services to public	19	426
2014	Provides services to public	18	443
2014	Does not provide services to public	19	466

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	12	339
2017	Does not provide services to public	10	426
2014	Provides services to public	15	443
2014	Does not provide services to public	12	466

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	10	339
2017	Does not provide services to public	8	426
2014	Provides services to public	11	443
2014	Does not provide services to public	8	466

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	14	339
2017	Does not provide services to public	11	426
2014	Provides services to public	11	443
2014	Does not provide services to public	11	466

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	9	339
2017	Does not provide services to public	10	426
2014	Provides services to public	11	443
2014	Does not provide services to public	9	466

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	9	339
2017	Does not provide services to public	12	426
2014	Provides services to public	8	443
2014	Does not provide services to public	10	466

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	9	339
2017	Does not provide services to public	11	426
2014	Provides services to public	7	443
2014	Does not provide services to public	6	466

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	15	339
2017	Does not provide services to public	12	426
2014	Provides services to public	9	443
2014	Does not provide services to public	9	466

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	27	339
2017	Does not provide services to public	27	426
2014	Provides services to public	21	443
2014	Does not provide services to public	24	466

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	12	339
2017	Does not provide services to public	8	426
2014	Provides services to public	9	443
2014	Does not provide services to public	11	466

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	47	339
2017	Does not provide services to public	43	426
2014	Provides services to public	44	443
2014	Does not provide services to public	44	466

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	3	339
2017	Does not provide services to public	1	426
2014	Provides services to public	2	443
2014	Does not provide services to public	1	466

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	49	339
2017	Does not provide services to public	51	426
2014	Provides services to public	50	443
2014	Does not provide services to public	50	466

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	2	339

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	16	339
2017	Does not provide services to public	14	426
2014	Provides services to public	10	443
2014	Does not provide services to public	14	466

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	95	5	372
2017	Does not provide services to public	95	5	468

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	13	22	21	10	10	19	6	46	27	1941
2017	Does not provide services to public	16	20	19	9	8	21	7	50	24	2870
2014	Provides services to public	16	21	20	10	9	19	5	49	25	2212
2014	Does not provide services to public	19	22	19	8	7	20	6	54	21	2918

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	23	34	19	9	7	7	1	62	17	1937
2017	Does not provide services to public	27	34	17	8	5	7	1	67	15	2871
2014	Provides services to public	28	34	18	7	6	6	1	66	14	2212
2014	Does not provide services to public	31	34	16	7	5	6	1	70	12	2916
2011	Provides services to public	28	39	15	8	5	4	0	70	14	2257
2011	Does not provide services to public	31	37	15	7	5	5	0	72	13	2918

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	11	89	1938
2017	Does not provide services to public	7	93	2865
2014	Provides services to public	10	90	2213
2014	Does not provide services to public	7	93	2913

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	35	211
2017	Does not provide services to public	37	210
2014	Provides services to public	38	218
2014	Does not provide services to public	36	215

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	80	211
2017	Does not provide services to public	80	210
2014	Provides services to public	79	218
2014	Does not provide services to public	82	215

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	6	211
2017	Does not provide services to public	4	210
2014	Provides services to public	3	218
2014	Does not provide services to public	5	215

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2014	Does not provide services to public	0	215

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	5	211
2017	Does not provide services to public	7	210
2014	Provides services to public	5	218
2014	Does not provide services to public	3	215

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	14	211
2017	Does not provide services to public	5	210
2014	Provides services to public	16	218
2014	Does not provide services to public	4	215

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	12	211
2017	Does not provide services to public	7	210
2014	Provides services to public	6	218
2014	Does not provide services to public	7	215

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	31	212
2017	Does not provide services to public	26	210
2014	Provides services to public	23	218
2014	Does not provide services to public	15	214

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	32	212
2017	Does not provide services to public	20	210
2014	Provides services to public	24	218
2014	Does not provide services to public	20	214

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	23	212
2017	Does not provide services to public	17	210
2014	Provides services to public	14	218
2014	Does not provide services to public	12	214

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	12	212
2017	Does not provide services to public	9	210
2014	Provides services to public	9	218
2014	Does not provide services to public	5	214

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	26	212
2017	Does not provide services to public	26	210
2014	Provides services to public	26	218
2014	Does not provide services to public	26	214

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	28	212
2017	Does not provide services to public	25	210
2014	Provides services to public	25	218
2014	Does not provide services to public	21	214

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	3	218

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	0	210

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	6	212
2017	Does not provide services to public	6	210
2014	Provides services to public	7	218
2014	Does not provide services to public	8	214

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	16	212
2017	Does not provide services to public	17	210
2014	Provides services to public	17	218
2014	Does not provide services to public	20	214

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	0	210

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	7	212
2017	Does not provide services to public	14	210
2014	Provides services to public	11	218
2014	Does not provide services to public	10	214

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2014	Does not provide services to public	0	214

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	26	212
2017	Does not provide services to public	17	210
2014	Provides services to public	27	218
2014	Does not provide services to public	29	214

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	34	212
2017	Does not provide services to public	27	211
2014	Provides services to public	33	218
2014	Does not provide services to public	31	215

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	19	212
2017	Does not provide services to public	13	211
2014	Provides services to public	20	218
2014	Does not provide services to public	16	215

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	8	212
2017	Does not provide services to public	5	211
2014	Provides services to public	4	218
2014	Does not provide services to public	7	215

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	19	212
2017	Does not provide services to public	15	211
2014	Provides services to public	24	218
2014	Does not provide services to public	20	215

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	8	212
2017	Does not provide services to public	5	211
2014	Provides services to public	10	218
2014	Does not provide services to public	6	215

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	8	212
2017	Does not provide services to public	7	211
2014	Provides services to public	7	218
2014	Does not provide services to public	6	215

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	9	212
2017	Does not provide services to public	5	211
2014	Provides services to public	8	218
2014	Does not provide services to public	7	215

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	8	212
2017	Does not provide services to public	5	211
2014	Provides services to public	8	218
2014	Does not provide services to public	8	215

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	46	212
2017	Does not provide services to public	56	211
2014	Provides services to public	40	218
2014	Does not provide services to public	50	215

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	7	195
2017	Does not provide services to public	4	196
2014	Provides services to public	6	202
2014	Does not provide services to public	3	201

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	16	195
2017	Does not provide services to public	23	196
2014	Provides services to public	14	202
2014	Does not provide services to public	19	201

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	5	195
2017	Does not provide services to public	6	196
2014	Provides services to public	3	202
2014	Does not provide services to public	7	201

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	3	196

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	3	195
2017	Does not provide services to public	3	196

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	4	195
2017	Does not provide services to public	7	196
2014	Provides services to public	5	202
2014	Does not provide services to public	4	201

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	4	195
2017	Does not provide services to public	9	196
2014	Provides services to public	6	202
2014	Does not provide services to public	8	201

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	13	195
2017	Does not provide services to public	11	196
2014	Provides services to public	7	202
2014	Does not provide services to public	9	201

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	14	195
2017	Does not provide services to public	8	196
2014	Provides services to public	8	202
2014	Does not provide services to public	7	201

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	23	195
2017	Does not provide services to public	20	196
2014	Provides services to public	24	202
2014	Does not provide services to public	25	201

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	8	195
2017	Does not provide services to public	7	196
2014	Provides services to public	10	202
2014	Does not provide services to public	11	201

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	46	195
2017	Does not provide services to public	41	196
2014	Provides services to public	51	202
2014	Does not provide services to public	45	201

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	4	195

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	57	195
2017	Does not provide services to public	60	196
2014	Provides services to public	61	202
2014	Does not provide services to public	63	201

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	4	195
2017	Does not provide services to public	0	196

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	13	195
2017	Does not provide services to public	11	196
2014	Provides services to public	10	202
2014	Does not provide services to public	9	201

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	95	5	212
2017	Does not provide services to public	93	7	212

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	15	21	23	5	5	25	5	52	15	1940
2017	Does not provide services to public	18	19	20	4	3	30	6	58	10	2866
2014	Provides services to public	18	20	22	5	4	26	5	55	13	2213
2014	Does not provide services to public	20	20	20	3	3	28	7	61	9	2916

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	25	35	19	6	5	10	1	67	12	1935
2017	Does not provide services to public	32	33	17	4	2	11	1	73	7	2867
2014	Provides services to public	30	35	18	5	3	9	1	71	9	2211
2014	Does not provide services to public	34	33	16	3	2	10	1	76	6	2915
2011	Provides services to public	33	39	14	5	3	6	0	77	8	2258
2011	Does not provide services to public	36	38	14	4	2	7	0	79	6	2915

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	18	82	1940
2017	Does not provide services to public	14	86	2865
2014	Provides services to public	15	85	2210
2014	Does not provide services to public	14	86	2913

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	70	30	345
2017	Does not provide services to public	77	23	416
2014	Provides services to public	74	26	339
2014	Does not provide services to public	74	26	401

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	39	36	7	12	5	0	1	76	17	243
2017	Does not provide services to public	54	34	3	5	2	1	1	90	7	321
2014	Provides services to public	43	37	8	9	3	1	0	80	12	251
2014	Does not provide services to public	51	34	6	5	3	0	0	85	8	300

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	25	53	10	7	2	2	1	81	9	1944
2017	Does not provide services to public	26	50	9	6	2	2	6	82	9	2870
2014	Provides services to public	26	55	9	6	1	1	1	84	7	2213
2014	Does not provide services to public	29	51	8	4	2	1	5	85	6	2918
2011	Provides services to public	26	55	10	6	1	0	1	83	7	2254
2011	Does not provide services to public	25	55	8	5	1	1	5	85	7	2918
2008	Provides services to public	24	56	10	6	2	1	1	82	8	1691
2008	Does not provide services to public	25	51	10	6	2	1	5	82	8	1870

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	7	25	24	15	10	16	3	40	30	1936
2017	Does not provide services to public	10	24	22	10	6	21	8	47	23	2866
2014	Provides services to public	9	27	25	13	8	13	4	44	26	2213
2014	Does not provide services to public	11	27	23	10	6	17	7	49	21	2918
2011	Provides services to public	9	27	24	14	9	14	3	44	27	2255
2011	Does not provide services to public	9	28	24	10	6	19	4	47	21	2916

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	34	39	13	4	3	6	1	78	8	1941
2017	Does not provide services to public	41	32	10	3	1	6	6	83	6	2868
2014	Provides services to public	36	39	11	5	3	4	2	80	8	2212
2014	Does not provide services to public	40	34	9	3	2	6	5	84	6	2918
2011	Provides services to public	37	38	10	5	3	5	2	80	9	2255
2011	Does not provide services to public	40	34	9	4	2	5	5	83	7	2919
2008	Provides services to public	34	41	10	5	3	6	1	80	9	1690
2008	Does not provide services to public	36	36	10	4	2	7	5	82	7	1864

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	22	34	18	8	7	9	1	63	17	1937
2017	Does not provide services to public	30	32	13	6	3	11	6	74	11	2864
2014	Provides services to public	24	37	16	9	5	7	2	67	15	2213
2014	Does not provide services to public	31	33	14	5	3	10	5	75	9	2917
2011	Provides services to public	24	35	16	9	6	8	1	65	17	2254
2011	Does not provide services to public	29	33	14	7	4	9	5	71	12	2917
2008	Provides services to public	24	34	17	11	7	6	1	63	19	1689
2008	Does not provide services to public	31	33	13	8	5	6	4	71	14	1864

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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	45	30	9	8	7	1	0	76	15	1941
2017	Does not provide services to public	53	26	9	6	4	1	0	80	11	2867

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	46	28	11	6	6	2	0	75	13	1942
2017	Does not provide services to public	54	25	10	5	4	1	0	81	9	2869

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	23	43	17	9	5	3	0	68	15	1940
2017	Does not provide services to public	32	41	14	6	3	2	0	75	10	2865

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	16	34	20	17	12	1	0	50	29	1938
2017	Does not provide services to public	20	40	17	13	8	1	0	61	22	2866

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	14	23	22	17	23	0	1	37	40	1942
2017	Does not provide services to public	18	23	22	15	20	0	1	42	35	2864

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	14	29	27	17	13	0	1	43	30	1939
2017	Does not provide services to public	19	29	26	15	10	0	1	48	25	2864

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	24	33	21	11	7	1	2	60	19	1930
2017	Does not provide services to public	25	32	22	12	7	0	2	58	19	2858

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	15	21	23	19	20	1	1	37	40	1942
2017	Does not provide services to public	19	25	23	18	12	1	2	45	31	2865

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	39	28	14	7	5	0	6	72	14	1934
2017	Does not provide services to public	41	26	14	6	4	1	7	73	12	2859

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	21	30	24	13	11	0	0	51	25	1933
2017	Does not provide services to public	26	31	24	12	7	0	0	57	19	2861

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	21	33	25	12	8	0	2	54	20	1929
2017	Does not provide services to public	27	35	21	10	5	1	1	63	15	2858

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	17	32	25	15	9	1	1	50	24	1930
2017	Does not provide services to public	20	32	25	13	7	1	1	53	21	2859

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	20	35	22	13	8	0	1	56	22	1931
2017	Does not provide services to public	24	34	21	12	7	1	1	59	19	2860

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	19	33	22	13	11	1	2	53	24	1924
2017	Does not provide services to public	27	33	22	10	6	0	1	61	16	2855

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	48	27	13	6	4	0	2	77	10	1940
2017	Does not provide services to public	54	25	11	6	2	0	1	80	8	2868

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	61	19	7	5	5	1	3	83	10	1940
2017	Does not provide services to public	69	14	6	4	3	1	2	86	7	2866

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	44	33	12	6	4	0	1	78	9	1938
2017	Does not provide services to public	53	27	10	5	3	0	2	82	8	2857

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	47	25	12	8	6	0	2	73	15	1937
2017	Does not provide services to public	57	21	10	6	4	0	1	79	11	2860

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	46	15	5	2	2	1	29	87	6	1937
2017	Does not provide services to public	51	14	6	2	1	0	26	88	5	2863

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	47	30	12	4	2	0	5	81	7	1930
2017	Does not provide services to public	67	17	5	2	1	1	7	91	3	2850

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	52	23	10	5	6	1	4	78	12	1936
2017	Does not provide services to public	59	18	8	5	6	1	3	81	11	2865

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	45	32	13	5	2	0	3	79	8	1932
2017	Does not provide services to public	48	32	13	4	2	0	2	81	5	2867

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	8	28	40	15	8	0	0	36	24	1944
2017	Does not provide services to public	11	32	40	13	4	0	0	43	17	2871

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	9	22	43	19	7	0	0	26	31	1939
2017	Does not provide services to public	7	17	41	24	10	0	1	35	24	2858

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	21	26	23	12	15	3	1	22	78	1944
2017	Does not provide services to public	23	26	22	13	12	3	1	24	76	2868

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	18	1467
2017	Does not provide services to public	20	2091

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	29	1467
2017	Does not provide services to public	33	2091

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	16	1467
2017	Does not provide services to public	18	2091

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	60	1467
2017	Does not provide services to public	55	2091

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	9	1467
2017	Does not provide services to public	7	2091

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	33	1467
2017	Does not provide services to public	39	2091

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Provides services to public	4	42	19	13	5	17	1452
2017	Does not provide services to public	5	46	21	11	4	13	2053

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	8	20	16	19	27	2	7	31	52	1476
2017	Does not provide services to public	10	23	15	18	24	2	9	37	46	2098

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	3	12	13	19	46	1	5	16	70	1476
2017	Does not provide services to public	3	10	12	19	48	2	6	14	73	2095

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Canadian Food Inspection Agency by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.