2017 Public Service Employee Survey Results by Theme for Canadian Food Inspection Agency by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 53 16 5 0 0 0 79 5 80
2017 Health care practitioners 26 32 21 11 11 0 0 58 21 38
2017 Federal regulators 33 43 9 11 4 0 0 76 15 687
2017 Compliance, inspection and enforcement 26 45 15 10 4 0 0 71 15 1336
2017 Communications or public affairs 24 52 6 11 5 1 0 77 17 79
2017 Access to information and privacy 36 50 7 7 0 0 0 86 7 14
2017 Security 27 33 13 13 13 0 0 60 27 15
2017 Science and technology 33 45 11 6 4 0 0 78 11 751
2017 Administration and operations 32 46 11 6 5 0 0 78 11 539
2017 Human resources 40 42 7 7 4 0 0 82 11 197
2017 Financial management 30 53 9 4 4 1 0 84 7 108
2017 Procurement 35 50 10 0 5 0 0 85 5 20
2017 Real property 45 34 11 10 0 0 0 79 10 27
2017 Information management 44 41 6 9 0 0 0 85 9 42
2017 Information technology 28 55 8 3 4 2 0 84 7 118
2017 Internal audit 43 48 8 0 0 0 0 92 0 34
2017 Evaluation 42 44 5 10 0 0 0 85 10 20
2017 Data sciences 26 54 6 14 0 0 0 80 14 25
2017 Policy 26 43 12 9 10 0 0 69 19 155
2017 Project management 40 39 11 4 4 0 0 80 9 69
2017 Other services to the public 34 48 9 5 4 0 0 82 9 65
2017 None of the above 29 40 12 10 9 0 0 69 19 303
2014 Client contact centre 27 42 22 5 5 0 0 68 10 59
2014 Health care practitioners 29 42 13 13 2 0 0 71 16 45
2014 Federal regulators 30 46 11 7 6 0 0 76 13 765
2014 Compliance, inspection and enforcement 25 48 13 9 5 0 0 73 14 1709
2014 Communications or public affairs 32 42 14 9 4 0 0 74 12 82
2014 Access to information and privacy 34 60 6 0 0 0 0 94 0 15
2014 Security 9 53 9 8 12 9 0 68 22 11
2014 Science and technology 28 48 12 8 4 0 0 77 12 798
2014 Legal services 21 39 40 0 0 0 0 60 0 10
2014 Administration and operations 29 47 10 8 6 0 0 75 14 577
2014 Human resources 39 42 6 8 5 0 0 81 12 211
2014 Financial management 37 47 10 5 1 0 0 84 5 126
2014 Procurement 34 62 4 0 0 0 0 96 0 23
2014 Real property 28 51 11 5 5 0 0 79 10 40
2014 Materiel management 24 43 16 9 9 0 0 66 18 12
2014 Information management 45 48 4 2 2 0 0 93 3 62
2014 Information technology 28 47 13 7 5 0 0 75 12 150
2014 Internal audit 27 41 9 9 13 0 0 69 22 21
2014 Evaluation 14 35 21 21 9 0 0 49 30 14
2014 Other services to the public 25 50 14 8 3 0 0 75 11 76
2014 None of the above 31 42 10 8 9 0 0 73 17 270

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 43 20 10 3 0 0 68 12 80
2017 Health care practitioners 13 34 21 18 13 0 0 48 32 38
2017 Federal regulators 25 36 13 14 11 0 0 61 26 686
2017 Compliance, inspection and enforcement 18 37 19 15 10 0 0 55 25 1333
2017 Communications or public affairs 29 44 11 5 9 1 0 75 14 79
2017 Access to information and privacy 30 38 31 0 0 0 0 69 0 13
2017 Security 13 40 19 14 13 0 0 54 27 15
2017 Science and technology 26 40 13 13 8 0 0 66 20 749
2017 Administration and operations 32 37 11 13 7 0 0 69 20 539
2017 Human resources 34 42 11 6 7 0 0 76 13 198
2017 Financial management 26 54 9 7 4 0 0 80 11 108
2017 Procurement 45 30 15 5 5 0 0 75 10 20
2017 Real property 37 41 8 11 3 0 0 78 14 27
2017 Information management 37 46 11 7 0 0 0 83 7 42
2017 Information technology 29 44 14 7 5 1 0 74 12 118
2017 Internal audit 46 37 3 11 3 0 0 83 14 34
2017 Evaluation 51 29 10 0 10 0 0 80 10 20
2017 Data sciences 33 54 10 3 0 0 0 86 3 25
2017 Policy 26 39 13 14 8 0 0 65 23 155
2017 Project management 35 37 13 10 4 0 0 72 15 69
2017 Other services to the public 25 43 14 11 8 0 0 68 19 65
2017 None of the above 23 34 17 13 13 0 1 57 26 303

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 44 47 8 1 0 0 0 91 1 79
2017 Health care practitioners 47 26 8 16 3 0 0 74 18 38
2017 Federal regulators 54 34 6 4 2 0 0 88 6 684
2017 Compliance, inspection and enforcement 47 38 11 3 1 0 0 85 4 1329
2017 Communications or public affairs 37 51 5 5 3 0 0 88 7 79
2017 Access to information and privacy 64 29 7 0 0 0 0 93 0 14
2017 Security 45 34 14 7 0 0 0 80 7 15
2017 Science and technology 53 35 8 3 1 0 0 88 4 750
2017 Administration and operations 55 33 9 3 1 0 0 88 4 538
2017 Human resources 58 36 4 1 2 0 0 93 3 198
2017 Financial management 51 39 7 3 0 0 0 90 3 108
2017 Procurement 65 25 5 0 5 0 0 90 5 20
2017 Real property 66 27 8 0 0 0 0 92 0 27
2017 Information management 58 37 2 2 0 0 0 95 2 41
2017 Information technology 49 41 8 1 1 0 0 90 2 118
2017 Internal audit 55 43 3 0 0 0 0 97 0 34
2017 Evaluation 70 30 0 0 0 0 0 100 0 20
2017 Data sciences 49 34 17 0 0 0 0 83 0 25
2017 Policy 41 35 15 4 5 0 0 75 9 155
2017 Project management 59 33 6 1 1 0 0 91 3 69
2017 Other services to the public 56 39 1 0 2 0 2 97 2 64
2017 None of the above 47 36 9 5 3 0 0 83 8 303
2014 Client contact centre 58 32 7 2 2 0 0 90 3 59
2014 Health care practitioners 47 38 9 4 2 0 0 84 7 45
2014 Federal regulators 62 28 7 3 1 0 0 89 4 765
2014 Compliance, inspection and enforcement 55 33 8 2 1 0 0 88 4 1706
2014 Communications or public affairs 59 29 9 4 0 0 0 88 4 82
2014 Access to information and privacy 87 7 6 0 0 0 0 94 0 15
2014 Security 45 44 0 0 12 0 0 88 12 11
2014 Science and technology 62 30 6 1 1 0 0 92 2 798
2014 Legal services 79 0 21 0 0 0 0 79 0 10
2014 Administration and operations 63 29 5 2 1 0 0 92 3 578
2014 Human resources 72 19 5 3 0 0 0 92 3 211
2014 Financial management 72 22 4 2 0 0 0 93 2 126
2014 Procurement 79 21 0 0 0 0 0 100 0 23
2014 Real property 72 23 2 0 3 0 0 95 3 40
2014 Materiel management 40 34 17 9 0 0 0 74 9 12
2014 Information management 73 18 7 2 0 0 0 91 2 62
2014 Information technology 54 35 7 2 3 0 0 89 5 150
2014 Internal audit 50 23 22 0 5 0 0 73 5 21
2014 Evaluation 66 34 0 0 0 0 0 100 0 14
2014 Other services to the public 53 35 8 4 0 0 0 88 4 76
2014 None of the above 57 30 10 2 1 0 0 87 4 269

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 49 11 3 0 0 0 86 3 79
2017 Health care practitioners 23 42 21 8 5 0 0 66 13 38
2017 Federal regulators 38 41 10 8 4 0 0 78 11 683
2017 Compliance, inspection and enforcement 34 44 13 7 3 0 0 78 9 1326
2017 Communications or public affairs 37 41 6 11 5 0 0 78 16 79
2017 Access to information and privacy 28 50 7 14 0 0 0 78 14 14
2017 Security 20 46 20 7 7 0 0 67 13 15
2017 Science and technology 39 42 11 7 1 0 0 80 8 748
2017 Administration and operations 45 37 9 5 4 0 0 82 9 536
2017 Human resources 50 36 7 4 2 0 0 86 6 198
2017 Financial management 42 49 6 2 1 0 0 91 3 108
2017 Procurement 40 45 10 0 5 0 0 85 5 20
2017 Real property 55 35 10 0 0 0 0 90 0 27
2017 Information management 47 39 9 5 0 0 0 87 5 41
2017 Information technology 39 49 5 4 2 0 0 89 6 118
2017 Internal audit 57 40 3 0 0 0 0 97 0 33
2017 Evaluation 60 25 10 5 0 0 0 85 5 20
2017 Data sciences 39 51 7 3 0 0 0 90 3 25
2017 Policy 27 42 13 8 10 0 0 69 18 155
2017 Project management 42 39 10 4 4 0 0 81 9 69
2017 Other services to the public 46 42 9 1 2 0 0 88 3 64
2017 None of the above 34 37 13 8 6 1 0 72 14 304
2014 Client contact centre 40 38 16 3 3 0 0 78 7 59
2014 Health care practitioners 29 53 11 4 2 0 0 82 7 45
2014 Federal regulators 41 40 10 5 3 0 0 82 9 765
2014 Compliance, inspection and enforcement 36 45 10 5 3 0 0 81 9 1708
2014 Communications or public affairs 44 40 6 6 4 0 0 84 10 82
2014 Access to information and privacy 54 27 6 6 7 0 0 81 13 15
2014 Security 18 53 8 9 12 0 0 71 21 11
2014 Science and technology 39 42 11 5 2 0 0 82 7 798
2014 Legal services 32 49 9 10 0 0 0 81 10 10
2014 Administration and operations 42 38 11 5 3 0 0 80 8 578
2014 Human resources 51 36 7 3 3 0 0 87 6 211
2014 Financial management 55 37 6 2 0 0 0 92 2 126
2014 Procurement 75 16 9 0 0 0 0 91 0 23
2014 Real property 46 39 7 5 3 0 0 85 7 40
2014 Materiel management 40 35 7 9 9 0 0 75 18 12
2014 Information management 49 42 4 3 0 2 0 93 3 62
2014 Information technology 35 45 10 5 5 0 0 80 10 150
2014 Internal audit 32 46 0 13 9 0 0 78 22 21
2014 Evaluation 15 70 9 7 0 0 0 84 7 14
2014 Other services to the public 41 42 13 3 1 0 0 83 4 76
2014 None of the above 40 38 9 8 4 0 0 79 12 270

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 32 40 17 7 3 1 0 73 10 80
2017 Health care practitioners 8 29 34 16 13 0 0 37 29 38
2017 Federal regulators 27 33 17 14 9 1 0 60 22 686
2017 Compliance, inspection and enforcement 24 34 22 12 8 0 0 58 21 1333
2017 Communications or public affairs 29 37 13 10 9 2 0 68 20 78
2017 Access to information and privacy 28 43 21 7 0 0 0 71 7 14
2017 Security 14 50 14 14 7 0 0 65 21 14
2017 Science and technology 29 35 18 10 7 1 0 64 17 746
2017 Administration and operations 40 32 16 8 4 1 0 72 12 538
2017 Human resources 47 27 13 9 3 1 0 75 12 197
2017 Financial management 41 41 12 3 1 1 1 84 4 108
2017 Procurement 20 40 20 20 0 0 0 60 20 20
2017 Real property 46 26 18 5 6 0 0 71 11 28
2017 Information management 41 34 11 11 2 0 0 76 13 42
2017 Information technology 39 31 19 6 3 1 1 71 10 118
2017 Internal audit 38 42 17 0 0 3 0 83 0 34
2017 Evaluation 34 41 10 10 5 0 0 75 15 20
2017 Data sciences 52 38 10 0 0 0 0 90 0 25
2017 Policy 28 33 18 12 8 1 1 61 20 155
2017 Project management 35 28 26 6 4 0 0 63 10 68
2017 Other services to the public 28 37 21 7 5 2 0 66 12 65
2017 None of the above 25 34 18 12 11 0 0 59 23 305
2014 Client contact centre 17 38 27 12 6 0 0 55 18 59
2014 Health care practitioners 24 27 24 18 4 0 2 52 23 45
2014 Federal regulators 26 35 16 14 8 0 0 62 22 765
2014 Compliance, inspection and enforcement 24 38 19 10 7 1 0 63 18 1709
2014 Communications or public affairs 47 43 5 2 1 1 0 92 4 83
2014 Access to information and privacy 39 54 0 0 7 0 0 93 7 15
2014 Security 0 70 9 9 12 0 0 70 21 11
2014 Science and technology 21 39 19 12 8 1 0 61 20 798
2014 Legal services 42 41 9 9 0 0 0 82 9 10
2014 Administration and operations 38 34 15 7 5 0 0 72 12 577
2014 Human resources 41 34 14 8 2 0 0 76 10 211
2014 Financial management 47 34 14 2 2 0 0 81 4 126
2014 Procurement 47 32 16 5 0 0 0 79 5 23
2014 Real property 26 33 15 19 6 0 0 60 25 40
2014 Materiel management 7 59 9 16 9 0 0 66 25 12
2014 Information management 43 47 8 1 2 0 0 89 3 62
2014 Information technology 31 35 21 9 5 1 0 66 14 150
2014 Internal audit 18 37 19 14 13 0 0 55 27 21
2014 Evaluation 7 49 23 21 0 0 0 56 21 14
2014 Other services to the public 30 37 19 5 9 0 0 67 15 75
2014 None of the above 26 35 20 11 7 0 0 62 18 270

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 36 34 16 9 4 1 0 71 13 79
2017 Health care practitioners 8 40 23 24 5 0 0 48 29 38
2017 Federal regulators 26 35 15 16 8 0 0 61 24 686
2017 Compliance, inspection and enforcement 21 37 21 14 7 0 0 58 22 1332
2017 Communications or public affairs 30 35 11 13 10 1 0 65 23 78
2017 Access to information and privacy 28 50 14 7 0 0 0 78 7 14
2017 Security 13 47 13 20 7 0 0 60 26 15
2017 Science and technology 27 36 18 12 7 1 0 64 19 750
2017 Administration and operations 37 34 15 9 4 0 0 72 14 539
2017 Human resources 45 29 16 6 4 0 0 74 10 196
2017 Financial management 40 44 8 6 2 0 1 84 8 108
2017 Procurement 25 40 25 10 0 0 0 65 10 20
2017 Real property 54 18 11 12 6 0 0 71 18 28
2017 Information management 37 38 16 7 2 0 0 76 9 42
2017 Information technology 35 35 22 5 3 0 0 70 8 118
2017 Internal audit 50 39 6 6 0 0 0 89 6 34
2017 Evaluation 40 25 14 16 5 0 0 65 21 20
2017 Data sciences 49 41 10 0 0 0 0 90 0 25
2017 Policy 26 40 10 13 10 1 0 66 24 155
2017 Project management 32 37 20 7 3 0 0 69 10 69
2017 Other services to the public 30 37 19 9 5 2 0 67 14 65
2017 None of the above 26 32 18 13 10 0 0 58 24 305
2014 Client contact centre 17 50 22 6 5 0 0 66 11 59
2014 Health care practitioners 22 29 20 20 7 2 0 52 27 45
2014 Federal regulators 26 35 16 16 8 0 0 61 23 765
2014 Compliance, inspection and enforcement 22 41 18 13 6 0 0 63 19 1707
2014 Communications or public affairs 49 41 5 4 1 0 0 91 5 83
2014 Access to information and privacy 46 40 6 0 7 0 0 87 7 15
2014 Security 0 79 0 9 12 0 0 79 21 11
2014 Science and technology 21 38 22 12 7 0 0 59 19 797
2014 Legal services 42 41 9 9 0 0 0 82 9 10
2014 Administration and operations 36 37 15 8 5 0 0 72 13 577
2014 Human resources 44 36 11 7 3 0 0 79 10 211
2014 Financial management 48 36 11 2 3 0 0 84 5 126
2014 Procurement 52 31 12 5 0 0 0 83 5 23
2014 Real property 21 41 19 14 6 0 0 62 19 40
2014 Materiel management 7 68 7 9 9 0 0 75 18 12
2014 Information management 43 45 9 1 2 0 0 88 3 62
2014 Information technology 30 41 15 8 4 1 0 72 12 150
2014 Internal audit 18 42 18 9 13 0 0 60 22 21
2014 Evaluation 7 63 15 14 0 0 0 71 14 14
2014 Other services to the public 28 45 13 5 8 1 0 73 13 76
2014 None of the above 25 39 18 11 6 0 0 64 18 270

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 32 19 10 7 7 0 62 18 80
2017 Health care practitioners 8 32 21 16 11 13 0 45 30 38
2017 Federal regulators 28 22 17 15 14 4 0 52 30 684
2017 Compliance, inspection and enforcement 19 28 21 16 11 5 1 50 29 1330
2017 Communications or public affairs 22 27 17 10 13 9 1 55 25 78
2017 Access to information and privacy 28 36 36 0 0 0 0 64 0 14
2017 Security 13 34 20 19 13 0 0 47 32 15
2017 Science and technology 24 26 21 14 9 6 1 53 25 751
2017 Administration and operations 33 24 18 13 7 4 0 60 22 539
2017 Human resources 40 22 16 12 6 3 0 65 19 197
2017 Financial management 33 27 17 9 10 3 2 63 19 108
2017 Procurement 30 25 20 5 10 5 5 61 16 20
2017 Real property 34 35 8 5 13 5 0 73 19 28
2017 Information management 36 21 19 11 9 4 0 59 21 42
2017 Information technology 40 22 19 8 5 6 1 66 14 118
2017 Internal audit 32 34 20 8 3 3 0 68 12 34
2017 Evaluation 9 45 15 10 16 5 0 57 27 20
2017 Data sciences 26 23 23 10 0 19 0 59 12 25
2017 Policy 17 26 23 17 15 3 0 44 33 155
2017 Project management 29 30 22 9 3 6 1 64 13 69
2017 Other services to the public 20 31 28 9 9 3 0 53 19 65
2017 None of the above 26 20 21 14 11 7 1 50 27 304
2014 Client contact centre 20 26 25 19 5 5 0 48 25 59
2014 Health care practitioners 13 31 31 9 4 9 2 50 15 45
2014 Federal regulators 26 25 19 14 11 5 0 54 26 765
2014 Compliance, inspection and enforcement 21 30 21 13 10 5 0 54 25 1709
2014 Communications or public affairs 34 32 14 13 4 4 0 68 17 83
2014 Access to information and privacy 33 20 19 20 7 0 0 54 27 15
2014 Security 0 35 27 26 12 0 0 35 38 11
2014 Science and technology 20 25 24 15 11 5 0 48 27 798
2014 Legal services 21 41 20 18 0 0 0 62 18 10
2014 Administration and operations 31 25 20 13 8 3 1 58 22 578
2014 Human resources 38 28 14 8 8 3 0 69 16 211
2014 Financial management 33 32 17 9 7 2 0 67 16 126
2014 Procurement 35 36 12 9 0 5 4 78 9 23
2014 Real property 19 30 23 11 12 2 2 51 25 40
2014 Materiel management 7 35 31 9 18 0 0 43 26 12
2014 Information management 35 30 12 9 9 5 0 68 19 62
2014 Information technology 27 33 17 13 8 3 0 61 22 150
2014 Internal audit 13 37 19 18 13 0 0 50 31 21
2014 Evaluation 22 35 9 21 7 7 0 61 30 14
2014 Other services to the public 22 29 21 11 11 5 1 55 23 75
2014 None of the above 22 29 16 11 14 7 1 55 27 270
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 32 53 9 6 0 0 0 85 6 80
2017 Health care practitioners 29 42 11 8 8 2 0 73 16 38
2017 Federal regulators 42 33 10 9 4 1 0 76 14 686
2017 Compliance, inspection and enforcement 34 36 14 7 6 2 0 72 14 1335
2017 Communications or public affairs 45 31 8 9 5 3 0 78 14 79
2017 Access to information and privacy 65 21 7 0 0 0 7 92 0 14
2017 Security 52 20 13 7 7 0 0 73 14 15
2017 Science and technology 41 32 11 9 5 2 0 75 14 749
2017 Administration and operations 49 29 11 4 4 2 0 80 9 539
2017 Human resources 53 29 6 5 6 1 0 82 11 198
2017 Financial management 53 31 8 4 2 2 0 86 6 108
2017 Procurement 75 10 10 5 0 0 0 85 5 20
2017 Real property 53 26 8 6 3 6 0 83 9 27
2017 Information management 54 24 11 4 4 0 2 80 9 42
2017 Information technology 47 31 11 6 2 2 2 81 8 117
2017 Internal audit 65 32 0 0 0 3 0 100 0 34
2017 Evaluation 47 24 5 5 15 6 0 74 21 20
2017 Data sciences 45 49 3 0 3 0 0 94 3 25
2017 Policy 44 33 8 8 6 0 1 77 15 155
2017 Project management 46 35 10 3 4 1 0 82 7 69
2017 Other services to the public 53 23 15 5 3 0 2 76 8 65
2017 None of the above 37 30 17 8 4 2 1 70 13 305
2014 Client contact centre 37 26 24 9 3 1 0 64 12 59
2014 Health care practitioners 24 36 27 7 4 0 2 61 11 45
2014 Federal regulators 46 30 10 6 5 2 0 77 12 765
2014 Compliance, inspection and enforcement 38 33 13 8 5 1 0 73 14 1708
2014 Communications or public affairs 46 38 11 2 2 0 0 84 5 82
2014 Access to information and privacy 54 34 12 0 0 0 0 88 0 15
2014 Security 9 53 17 0 21 0 0 62 21 11
2014 Science and technology 39 32 13 9 4 2 0 73 14 798
2014 Legal services 21 30 38 10 0 0 0 52 10 10
2014 Administration and operations 49 29 9 7 3 3 1 80 10 578
2014 Human resources 51 29 8 4 5 1 1 82 9 211
2014 Financial management 55 26 13 4 2 1 0 81 6 126
2014 Procurement 75 13 12 0 0 0 0 88 0 23
2014 Real property 26 33 15 7 18 0 0 59 26 40
2014 Materiel management 31 43 18 9 0 0 0 74 9 12
2014 Information management 57 22 10 2 5 3 1 83 7 62
2014 Information technology 37 31 17 5 5 4 1 71 11 150
2014 Internal audit 36 18 14 9 18 5 0 57 28 21
2014 Evaluation 58 14 21 0 7 0 0 72 7 14
2014 Other services to the public 36 38 14 5 4 3 0 76 9 76
2014 None of the above 42 31 11 8 5 3 1 76 14 270

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 31 54 5 8 1 0 0 85 10 80
2017 Health care practitioners 32 45 3 16 5 0 0 76 21 38
2017 Federal regulators 40 34 10 10 6 0 0 74 16 686
2017 Compliance, inspection and enforcement 34 38 12 9 6 0 0 72 15 1333
2017 Communications or public affairs 45 30 4 14 6 1 0 76 20 79
2017 Access to information and privacy 36 57 7 0 0 0 0 93 0 14
2017 Security 46 27 21 0 7 0 0 73 7 15
2017 Science and technology 39 34 9 12 6 0 0 73 18 748
2017 Administration and operations 50 29 8 8 4 1 0 80 13 538
2017 Human resources 55 25 7 8 5 0 0 80 13 198
2017 Financial management 43 35 8 13 2 0 0 78 14 108
2017 Procurement 60 30 5 0 5 0 0 90 5 20
2017 Real property 57 23 5 7 8 0 0 80 16 28
2017 Information management 50 32 11 4 0 0 2 84 5 42
2017 Information technology 40 38 9 11 2 0 0 78 13 117
2017 Internal audit 66 26 6 3 0 0 0 91 3 34
2017 Evaluation 40 30 10 10 10 0 0 70 20 20
2017 Data sciences 33 29 31 3 0 3 0 64 4 25
2017 Policy 42 33 9 11 4 0 1 75 16 154
2017 Project management 40 39 6 4 9 0 1 81 13 69
2017 Other services to the public 45 30 14 8 3 0 0 75 11 65
2017 None of the above 33 37 15 10 4 0 1 71 14 305
2014 Client contact centre 35 28 22 9 6 0 0 63 15 59
2014 Health care practitioners 31 36 22 4 7 0 0 67 11 45
2014 Federal regulators 44 32 9 10 5 0 0 76 15 765
2014 Compliance, inspection and enforcement 37 36 11 10 6 1 0 74 16 1709
2014 Communications or public affairs 44 39 7 10 0 0 0 83 10 82
2014 Access to information and privacy 61 27 0 12 0 0 0 88 12 15
2014 Security 18 44 17 0 21 0 0 62 21 11
2014 Science and technology 39 33 10 12 5 1 0 73 17 798
2014 Legal services 21 30 19 29 0 0 0 52 29 10
2014 Administration and operations 45 34 8 8 4 1 0 80 12 575
2014 Human resources 49 28 10 7 4 1 1 78 11 211
2014 Financial management 52 36 5 6 2 0 0 88 8 126
2014 Procurement 70 25 5 0 0 0 0 95 0 23
2014 Real property 30 33 6 20 11 0 0 63 31 40
2014 Materiel management 31 44 7 18 0 0 0 75 18 12
2014 Information management 59 24 9 3 3 1 0 84 6 62
2014 Information technology 34 34 18 5 9 1 0 68 13 150
2014 Internal audit 22 42 19 4 13 0 0 64 18 21
2014 Evaluation 42 36 7 7 7 0 0 79 15 14
2014 Other services to the public 37 39 16 4 4 0 1 76 8 76
2014 None of the above 39 33 11 11 6 0 0 73 17 270

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 43 40 12 3 3 0 0 83 5 79
2017 Health care practitioners 34 37 13 8 5 0 3 73 14 38
2017 Federal regulators 44 28 11 9 7 0 0 73 16 685
2017 Compliance, inspection and enforcement 39 32 13 9 8 0 0 71 16 1330
2017 Communications or public affairs 50 29 10 4 7 0 0 79 11 79
2017 Access to information and privacy 54 39 0 8 0 0 0 92 8 13
2017 Security 46 40 7 0 7 0 0 86 7 15
2017 Science and technology 45 30 11 8 6 0 0 75 14 749
2017 Administration and operations 57 25 8 5 4 1 0 83 9 537
2017 Human resources 62 21 4 7 5 0 0 84 12 198
2017 Financial management 58 29 6 7 0 0 0 87 7 108
2017 Procurement 45 40 5 5 5 0 0 85 10 20
2017 Real property 55 13 7 11 14 0 0 68 24 28
2017 Information management 59 24 7 5 4 2 0 84 9 42
2017 Information technology 45 35 13 6 2 0 0 80 7 118
2017 Internal audit 69 28 3 0 0 0 0 97 0 34
2017 Evaluation 61 14 0 5 20 0 0 75 25 20
2017 Data sciences 39 45 6 7 3 0 0 84 10 25
2017 Policy 45 24 10 14 6 1 0 70 20 154
2017 Project management 54 27 10 5 4 0 0 81 9 69
2017 Other services to the public 53 24 15 2 6 0 0 77 8 65
2017 None of the above 42 31 13 8 5 1 0 73 14 305
2014 Client contact centre 30 41 12 6 8 2 0 73 15 59
2014 Health care practitioners 31 29 20 11 9 0 0 60 20 45
2014 Federal regulators 48 29 8 7 6 1 0 78 13 764
2014 Compliance, inspection and enforcement 38 33 14 8 7 0 0 71 15 1707
2014 Communications or public affairs 60 23 10 5 2 0 0 83 7 82
2014 Access to information and privacy 48 40 0 12 0 0 0 88 12 15
2014 Security 18 44 17 9 12 0 0 62 21 11
2014 Science and technology 43 31 11 9 5 1 1 75 14 798
2014 Legal services 32 41 19 9 0 0 0 72 9 10
2014 Administration and operations 54 26 9 5 6 1 0 80 11 578
2014 Human resources 58 26 5 6 5 0 0 84 10 211
2014 Financial management 56 29 11 2 3 0 0 85 5 126
2014 Procurement 71 25 4 0 0 0 0 96 0 23
2014 Real property 32 37 10 10 11 0 0 69 21 40
2014 Materiel management 40 51 0 9 0 0 0 91 9 12
2014 Information management 63 25 3 1 6 0 0 89 8 62
2014 Information technology 43 31 11 7 7 0 0 74 15 150
2014 Internal audit 32 42 9 0 18 0 0 73 18 21
2014 Evaluation 65 14 7 7 7 0 0 79 14 14
2014 Other services to the public 51 23 18 4 4 0 0 74 8 76
2014 None of the above 49 24 14 9 3 0 1 74 12 270

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 36 19 7 5 13 0 64 14 80
2017 Health care practitioners 13 37 11 18 5 15 0 59 28 38
2017 Federal regulators 23 28 18 13 11 7 0 55 26 687
2017 Compliance, inspection and enforcement 18 28 21 13 10 10 0 51 25 1333
2017 Communications or public affairs 24 28 14 13 10 10 1 58 26 78
2017 Access to information and privacy 14 43 14 14 14 0 0 57 29 14
2017 Security 7 43 0 28 22 0 0 51 49 14
2017 Science and technology 20 32 17 11 9 10 1 58 23 749
2017 Administration and operations 29 35 14 9 7 5 0 68 17 539
2017 Human resources 25 40 12 14 6 2 0 67 21 198
2017 Financial management 25 49 13 9 3 2 0 75 12 108
2017 Procurement 15 50 0 25 0 10 0 73 27 20
2017 Real property 37 26 19 7 11 0 0 63 18 28
2017 Information management 32 30 16 4 9 9 0 69 14 42
2017 Information technology 23 37 19 7 6 9 0 66 13 118
2017 Internal audit 27 31 14 20 0 9 0 63 21 34
2017 Evaluation 20 20 20 25 10 5 0 42 37 20
2017 Data sciences 17 60 6 0 0 17 0 92 0 25
2017 Policy 21 33 19 14 9 3 1 56 24 155
2017 Project management 18 42 14 18 7 0 0 61 25 69
2017 Other services to the public 22 26 15 14 11 13 0 55 28 65
2017 None of the above 19 26 21 16 10 6 2 49 29 305
2014 Client contact centre 17 33 27 10 5 8 0 54 16 59
2014 Health care practitioners 16 31 18 9 16 11 0 52 28 45
2014 Federal regulators 24 32 16 11 9 8 0 62 22 764
2014 Compliance, inspection and enforcement 21 31 19 11 8 10 0 58 21 1709
2014 Communications or public affairs 31 44 12 2 4 7 0 80 7 82
2014 Access to information and privacy 18 54 21 7 0 0 0 72 7 15
2014 Security 0 54 17 17 12 0 0 54 29 11
2014 Science and technology 17 34 18 13 7 10 0 58 22 797
2014 Legal services 19 48 21 0 0 12 0 76 0 10
2014 Administration and operations 31 35 15 9 4 5 0 70 14 577
2014 Human resources 32 34 11 12 6 5 0 69 19 210
2014 Financial management 35 38 9 10 2 6 0 77 13 126
2014 Procurement 48 26 8 5 0 13 0 86 5 23
2014 Real property 11 40 22 13 12 3 0 52 25 40
2014 Materiel management 25 50 9 16 0 0 0 75 16 12
2014 Information management 29 48 8 11 0 5 0 81 11 62
2014 Information technology 25 33 18 7 5 10 1 66 14 150
2014 Internal audit 27 32 5 22 13 0 0 60 36 21
2014 Evaluation 7 56 7 7 0 23 0 82 9 14
2014 Other services to the public 21 30 18 9 3 19 0 63 14 76
2014 None of the above 23 37 15 11 8 5 0 63 20 270

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 12 40 25 12 7 4 0 54 20 80
2017 Health care practitioners 3 26 26 24 16 5 0 31 42 38
2017 Federal regulators 19 28 18 18 14 2 0 49 33 685
2017 Compliance, inspection and enforcement 14 30 21 18 14 4 0 45 33 1335
2017 Communications or public affairs 25 31 10 13 14 6 1 60 29 78
2017 Access to information and privacy 21 22 43 0 14 0 0 43 14 14
2017 Security 0 20 32 20 27 0 0 20 47 15
2017 Science and technology 18 33 16 17 12 4 1 53 30 749
2017 Administration and operations 26 35 16 13 8 2 0 62 22 539
2017 Human resources 23 36 18 17 5 0 0 59 22 198
2017 Financial management 21 51 13 11 3 1 0 73 13 108
2017 Procurement 21 27 26 16 5 5 0 50 22 19
2017 Real property 29 43 13 5 11 0 0 72 16 28
2017 Information management 37 29 21 4 9 0 0 65 13 42
2017 Information technology 23 32 20 14 9 2 0 56 23 118
2017 Internal audit 32 29 17 16 3 3 0 63 20 34
2017 Evaluation 24 16 25 20 10 5 0 42 32 20
2017 Data sciences 13 61 16 9 0 0 0 75 9 25
2017 Policy 23 26 20 16 13 2 0 50 29 155
2017 Project management 17 40 22 17 4 0 0 57 21 69
2017 Other services to the public 22 23 23 17 11 5 0 47 29 65
2017 None of the above 16 28 18 20 13 3 2 46 35 305
2014 Client contact centre 13 25 32 20 8 1 0 39 29 59
2014 Health care practitioners 15 24 24 13 18 4 0 42 33 45
2014 Federal regulators 20 31 17 18 12 2 0 52 31 765
2014 Compliance, inspection and enforcement 17 30 23 16 10 3 0 49 27 1708
2014 Communications or public affairs 29 50 8 8 4 0 0 79 12 82
2014 Access to information and privacy 18 54 14 14 0 0 0 72 14 15
2014 Security 0 35 35 30 0 0 0 35 30 11
2014 Science and technology 12 32 23 18 12 3 0 45 31 798
2014 Legal services 29 23 39 9 0 0 0 52 9 10
2014 Administration and operations 30 35 16 12 6 2 0 66 18 578
2014 Human resources 32 33 13 14 7 1 0 65 21 211
2014 Financial management 39 35 8 12 3 2 0 76 16 126
2014 Procurement 39 39 13 0 0 9 0 86 0 23
2014 Real property 9 33 27 16 15 0 0 42 31 40
2014 Materiel management 16 43 16 0 25 0 0 59 25 12
2014 Information management 31 40 14 14 0 1 0 72 14 62
2014 Information technology 17 33 21 15 9 5 1 53 25 150
2014 Internal audit 22 42 9 13 9 4 0 67 23 21
2014 Evaluation 7 49 16 29 0 0 0 55 29 14
2014 Other services to the public 17 37 16 17 7 7 0 58 25 76
2014 None of the above 21 32 17 18 11 2 0 54 29 270

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 6 36 28 15 10 5 0 44 26 80
2017 Health care practitioners 3 26 26 26 11 8 0 31 40 38
2017 Federal regulators 14 26 17 24 15 4 0 42 41 686
2017 Compliance, inspection and enforcement 9 25 24 20 15 7 0 37 37 1335
2017 Communications or public affairs 18 29 19 15 13 6 1 50 30 78
2017 Access to information and privacy 7 29 43 14 7 0 0 36 22 14
2017 Security 0 14 20 40 27 0 0 14 67 15
2017 Science and technology 11 29 19 22 12 6 1 43 36 751
2017 Administration and operations 17 33 20 16 9 5 0 53 27 539
2017 Human resources 14 33 20 20 9 3 1 49 30 196
2017 Financial management 16 44 16 17 4 1 1 61 22 108
2017 Procurement 5 40 10 25 10 10 0 50 39 20
2017 Real property 32 27 5 29 7 0 0 59 36 28
2017 Information management 22 37 20 10 7 4 0 62 18 42
2017 Information technology 11 31 27 13 12 6 0 45 27 117
2017 Internal audit 21 30 20 17 3 9 0 56 22 33
2017 Evaluation 10 15 28 31 16 0 0 26 47 19
2017 Data sciences 13 26 20 13 3 25 0 53 21 25
2017 Policy 14 33 19 19 12 3 0 48 32 155
2017 Project management 10 28 27 22 9 4 0 39 32 69
2017 Other services to the public 21 21 23 15 17 3 0 43 33 65
2017 None of the above 12 23 22 22 14 5 2 38 38 302
2014 Client contact centre 12 19 25 25 10 8 0 34 38 58
2014 Health care practitioners 11 22 27 24 11 4 0 35 37 45
2014 Federal regulators 13 28 19 20 16 4 0 42 38 765
2014 Compliance, inspection and enforcement 12 27 25 20 11 5 0 41 33 1708
2014 Communications or public affairs 21 46 15 12 4 2 0 69 16 82
2014 Access to information and privacy 12 27 32 28 0 0 0 39 28 15
2014 Security 0 26 35 39 0 0 0 26 39 11
2014 Science and technology 9 26 22 22 13 7 0 38 38 796
2014 Legal services 19 33 39 9 0 0 0 52 9 10
2014 Administration and operations 21 33 19 16 7 4 0 56 24 575
2014 Human resources 20 36 15 17 10 3 0 57 27 211
2014 Financial management 28 36 14 14 4 5 0 67 18 125
2014 Procurement 31 38 13 5 0 13 0 79 5 23
2014 Real property 6 25 19 25 14 11 0 34 44 40
2014 Materiel management 16 34 7 18 25 0 0 50 43 12
2014 Information management 15 39 20 17 1 8 0 59 20 62
2014 Information technology 15 23 27 19 11 4 1 39 32 150
2014 Internal audit 18 32 18 13 9 9 0 55 25 21
2014 Evaluation 7 21 35 21 7 9 0 31 31 14
2014 Other services to the public 14 24 26 13 9 14 0 44 26 76
2014 None of the above 14 30 21 18 12 4 0 46 32 269

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 14 28 22 10 10 16 0 50 23 80
2017 Health care practitioners 5 29 29 18 8 10 0 38 29 38
2017 Federal regulators 19 29 15 16 15 6 0 51 33 687
2017 Compliance, inspection and enforcement 14 27 21 16 15 8 0 44 34 1334
2017 Communications or public affairs 18 34 13 15 10 10 0 58 28 78
2017 Access to information and privacy 0 43 29 14 14 0 0 43 28 14
2017 Security 0 34 6 27 27 7 0 36 57 15
2017 Science and technology 18 29 16 15 15 7 1 51 32 748
2017 Administration and operations 24 33 16 14 8 5 0 60 23 539
2017 Human resources 25 35 16 12 7 5 0 63 20 198
2017 Financial management 21 47 15 8 8 1 0 69 16 108
2017 Procurement 5 55 10 15 15 0 0 60 30 20
2017 Real property 29 29 15 17 10 0 0 58 27 28
2017 Information management 44 33 11 7 4 2 0 78 11 42
2017 Information technology 20 32 19 13 10 6 0 55 24 118
2017 Internal audit 23 34 17 8 6 12 0 65 16 34
2017 Evaluation 25 46 0 5 15 10 0 78 22 20
2017 Data sciences 10 54 9 13 3 10 0 71 18 25
2017 Policy 24 25 16 19 12 4 0 51 32 155
2017 Project management 19 25 24 15 13 4 0 46 29 69
2017 Other services to the public 19 26 19 12 11 13 0 51 27 65
2017 None of the above 15 25 23 13 15 7 2 44 31 305
2014 Client contact centre 15 23 20 21 12 9 0 42 36 58
2014 Health care practitioners 9 33 20 22 7 9 0 46 32 45
2014 Federal regulators 20 30 16 14 14 5 0 53 30 764
2014 Compliance, inspection and enforcement 17 30 21 14 13 6 0 49 28 1708
2014 Communications or public affairs 24 55 7 7 2 4 0 82 10 82
2014 Access to information and privacy 12 39 14 20 14 0 0 51 34 15
2014 Security 0 27 35 30 8 0 0 27 38 11
2014 Science and technology 14 31 21 16 12 6 0 48 30 798
2014 Legal services 32 21 37 10 0 0 0 52 10 10
2014 Administration and operations 26 34 16 11 7 7 0 64 19 578
2014 Human resources 31 34 12 10 8 4 0 69 19 211
2014 Financial management 31 34 15 11 5 4 0 67 18 126
2014 Procurement 31 34 12 0 9 13 0 75 11 23
2014 Real property 10 24 24 20 18 3 0 36 39 40
2014 Materiel management 32 26 9 15 18 0 0 59 32 12
2014 Information management 25 30 22 9 6 7 0 60 16 62
2014 Information technology 19 29 20 13 15 5 1 50 29 150
2014 Internal audit 22 19 18 19 13 9 0 45 35 21
2014 Evaluation 21 49 7 7 7 9 0 77 15 14
2014 Other services to the public 23 25 19 14 4 15 0 56 21 76
2014 None of the above 19 33 13 13 13 7 1 57 29 270

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 14 35 19 20 9 5 0 51 30 80
2017 Health care practitioners 3 26 34 21 13 3 0 29 35 38
2017 Federal regulators 13 27 21 20 16 3 0 42 37 684
2017 Compliance, inspection and enforcement 10 29 21 21 14 4 0 41 37 1332
2017 Communications or public affairs 14 34 18 18 15 1 0 49 33 78
2017 Access to information and privacy 14 36 21 21 7 0 0 50 29 14
2017 Security 0 20 33 26 20 0 0 20 46 15
2017 Science and technology 13 31 19 20 13 4 0 46 34 748
2017 Administration and operations 17 33 18 20 10 2 0 52 30 539
2017 Human resources 14 38 16 23 7 1 0 53 31 198
2017 Financial management 13 42 23 17 5 0 0 55 22 108
2017 Procurement 15 45 20 10 5 5 0 63 16 20
2017 Real property 19 39 13 19 5 6 0 61 25 28
2017 Information management 17 39 11 15 11 7 0 61 27 42
2017 Information technology 13 33 17 20 15 2 0 47 36 118
2017 Internal audit 26 34 8 8 6 18 0 73 17 34
2017 Evaluation 15 30 22 14 10 9 0 49 27 20
2017 Data sciences 10 41 16 23 3 7 0 55 28 25
2017 Policy 17 28 16 23 15 1 0 45 38 155
2017 Project management 10 31 16 32 11 0 0 41 43 69
2017 Other services to the public 11 37 17 11 15 9 0 53 29 65
2017 None of the above 11 28 18 20 18 4 2 41 40 305
2014 Client contact centre 15 28 23 17 12 5 0 45 30 59
2014 Health care practitioners 11 33 27 11 16 2 0 45 27 45
2014 Federal regulators 14 31 16 20 17 2 0 46 37 764
2014 Compliance, inspection and enforcement 13 32 20 19 12 3 0 47 33 1708
2014 Communications or public affairs 12 51 17 13 5 1 0 64 19 82
2014 Access to information and privacy 18 42 26 7 7 0 0 60 14 15
2014 Security 0 26 35 18 21 0 0 26 39 11
2014 Science and technology 9 31 21 21 15 3 0 42 37 795
2014 Legal services 21 21 19 39 0 0 0 42 39 10
2014 Administration and operations 18 36 18 17 9 2 0 55 26 578
2014 Human resources 18 34 12 24 10 3 0 53 34 211
2014 Financial management 22 39 15 14 7 2 0 63 22 126
2014 Procurement 30 17 27 17 0 9 0 52 19 23
2014 Real property 5 20 32 25 18 0 0 26 43 39
2014 Materiel management 16 25 16 34 9 0 0 41 43 12
2014 Information management 21 36 17 20 2 4 0 60 22 62
2014 Information technology 13 27 21 23 11 4 0 42 35 150
2014 Internal audit 18 32 27 5 13 5 0 53 19 21
2014 Evaluation 14 14 21 36 0 15 0 33 42 14
2014 Other services to the public 13 37 20 10 10 9 0 55 23 76
2014 None of the above 13 30 18 22 14 3 0 44 37 269
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 17 45 23 10 4 0 0 63 14 80
2017 Health care practitioners 11 40 29 13 8 0 0 50 21 38
2017 Federal regulators 21 37 15 15 12 0 0 57 27 687
2017 Compliance, inspection and enforcement 16 34 21 16 12 0 0 50 28 1336
2017 Communications or public affairs 32 37 8 15 8 1 0 70 22 79
2017 Access to information and privacy 7 64 21 7 0 0 0 71 7 14
2017 Security 27 33 34 6 0 0 0 60 6 15
2017 Science and technology 21 38 18 15 8 0 0 59 23 749
2017 Administration and operations 31 36 14 13 6 0 0 67 19 538
2017 Human resources 37 38 8 12 4 0 0 75 17 198
2017 Financial management 32 32 15 13 6 2 0 65 19 108
2017 Procurement 40 25 20 10 5 0 0 65 15 20
2017 Real property 16 56 5 17 5 0 0 73 23 27
2017 Information management 33 36 16 13 2 0 0 69 15 42
2017 Information technology 26 39 15 12 6 1 1 66 18 118
2017 Internal audit 34 43 17 6 0 0 0 77 6 34
2017 Evaluation 36 44 6 10 5 0 0 80 14 20
2017 Data sciences 23 48 22 7 0 0 0 71 7 25
2017 Policy 26 36 17 12 8 0 0 63 20 155
2017 Project management 36 37 7 16 4 0 0 72 20 69
2017 Other services to the public 25 33 17 17 6 0 1 59 23 65
2017 None of the above 18 35 19 15 13 0 0 53 28 304
2014 Client contact centre 20 38 24 13 5 0 0 58 18 59
2014 Health care practitioners 15 36 16 16 16 2 0 52 32 45
2014 Federal regulators 18 36 19 16 12 0 0 54 27 765
2014 Compliance, inspection and enforcement 16 33 21 17 12 0 0 49 30 1708
2014 Communications or public affairs 30 42 15 9 4 0 1 73 12 82
2014 Access to information and privacy 21 54 19 6 0 0 0 75 6 15
2014 Security 9 52 0 27 12 0 0 61 39 11
2014 Science and technology 18 35 19 18 9 0 0 54 27 798
2014 Legal services 21 37 31 10 0 0 0 59 10 10
2014 Administration and operations 29 36 15 11 8 0 0 65 20 578
2014 Human resources 37 31 12 14 5 0 0 69 19 211
2014 Financial management 31 40 13 11 5 0 0 71 16 126
2014 Procurement 34 49 0 17 0 0 0 83 17 23
2014 Real property 17 31 24 18 11 0 0 48 29 40
2014 Materiel management 31 9 25 18 18 0 0 40 35 12
2014 Information management 32 42 9 14 3 0 0 74 17 62
2014 Information technology 19 37 18 16 10 0 1 56 26 150
2014 Internal audit 9 23 18 28 22 0 0 32 50 21
2014 Evaluation 15 42 14 14 16 0 0 57 29 14
2014 Other services to the public 15 39 33 8 5 0 0 54 14 76
2014 None of the above 20 32 20 17 11 0 0 52 28 270

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 17 55 16 12 0 0 0 72 12 80
2017 Health care practitioners 26 40 16 13 5 0 0 66 18 38
2017 Federal regulators 26 44 11 14 6 0 0 70 20 685
2017 Compliance, inspection and enforcement 23 44 16 12 4 0 0 67 16 1336
2017 Communications or public affairs 24 42 15 11 8 0 0 66 19 79
2017 Access to information and privacy 36 50 14 0 0 0 0 86 0 14
2017 Security 14 57 0 21 8 0 0 71 29 14
2017 Science and technology 28 48 10 11 3 0 0 75 15 748
2017 Administration and operations 31 40 11 13 5 0 0 71 18 538
2017 Human resources 29 41 8 16 5 0 0 70 22 198
2017 Financial management 32 48 11 7 1 0 0 80 8 108
2017 Procurement 30 40 10 15 5 0 0 70 20 20
2017 Real property 20 45 20 13 3 0 0 65 15 27
2017 Information management 20 56 18 4 2 0 0 76 6 42
2017 Information technology 22 40 15 19 4 0 0 62 23 118
2017 Internal audit 47 53 0 0 0 0 0 100 0 34
2017 Evaluation 42 34 9 10 5 0 0 76 15 20
2017 Data sciences 16 61 13 7 3 0 0 77 10 25
2017 Policy 21 38 15 15 11 0 0 59 26 155
2017 Project management 31 41 12 12 4 0 0 72 16 69
2017 Other services to the public 28 37 23 9 3 0 0 65 12 65
2017 None of the above 21 42 15 13 9 0 0 62 22 303

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 19 26 20 13 12 1 31 38 80
2017 Health care practitioners 3 29 13 21 13 11 11 40 44 38
2017 Federal regulators 12 24 18 18 18 7 2 40 40 684
2017 Compliance, inspection and enforcement 7 22 21 22 17 10 2 32 44 1334
2017 Communications or public affairs 17 21 18 10 9 23 3 51 25 78
2017 Access to information and privacy 0 22 21 29 21 7 0 23 54 14
2017 Security 7 20 7 40 13 14 0 30 61 15
2017 Science and technology 9 21 15 24 15 13 3 35 47 749
2017 Administration and operations 16 24 15 20 10 13 2 47 36 537
2017 Human resources 14 23 15 13 16 14 5 46 36 198
2017 Financial management 14 28 22 9 11 15 1 51 23 107
2017 Procurement 15 20 36 25 0 5 0 36 26 20
2017 Real property 21 27 8 24 5 13 2 57 33 28
2017 Information management 12 29 26 16 9 6 2 45 27 42
2017 Information technology 11 32 17 12 8 19 1 53 25 118
2017 Internal audit 17 14 22 14 0 29 3 46 21 34
2017 Evaluation 10 19 15 20 26 5 6 32 51 20
2017 Data sciences 16 14 16 13 3 28 10 48 26 25
2017 Policy 13 17 18 14 12 20 7 40 35 155
2017 Project management 9 25 19 7 19 19 3 42 34 69
2017 Other services to the public 10 32 17 13 16 11 2 48 33 64
2017 None of the above 10 25 18 19 14 12 3 41 38 305
2014 Client contact centre 10 27 35 5 10 10 4 42 17 59
2014 Health care practitioners 9 31 13 33 9 4 0 42 44 45
2014 Federal regulators 12 27 18 17 15 9 2 44 36 765
2014 Compliance, inspection and enforcement 8 22 20 22 16 11 2 34 43 1709
2014 Communications or public affairs 10 27 17 23 5 16 2 45 35 82
2014 Access to information and privacy 6 20 33 21 0 19 0 32 26 15
2014 Security 9 35 27 8 12 9 0 49 22 11
2014 Science and technology 8 26 19 20 14 10 3 39 39 798
2014 Legal services 0 9 30 21 19 12 9 11 51 10
2014 Administration and operations 13 25 16 20 14 10 2 43 39 577
2014 Human resources 20 24 14 16 8 11 6 54 29 211
2014 Financial management 13 31 16 19 11 5 4 49 33 126
2014 Procurement 17 25 8 19 9 22 0 54 36 23
2014 Real property 11 21 17 18 27 0 6 34 48 40
2014 Materiel management 0 41 26 16 7 9 0 45 26 12
2014 Information management 15 25 12 14 13 18 3 51 33 62
2014 Information technology 11 23 23 18 13 9 3 38 35 150
2014 Internal audit 0 36 23 5 22 14 0 42 31 21
2014 Evaluation 14 14 20 7 7 30 7 45 23 14
2014 Other services to the public 7 32 21 12 12 15 1 46 29 76
2014 None of the above 13 18 21 22 12 10 3 36 40 270

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 32 47 7 11 1 0 1 80 12 80
2017 Health care practitioners 37 31 5 13 13 0 0 68 26 38
2017 Federal regulators 35 39 9 12 6 0 0 74 18 687
2017 Compliance, inspection and enforcement 28 39 15 11 6 0 0 67 18 1336
2017 Communications or public affairs 43 32 8 10 6 1 0 76 16 79
2017 Access to information and privacy 36 50 7 7 0 0 0 86 7 14
2017 Security 40 46 7 7 0 0 0 86 7 15
2017 Science and technology 34 39 11 10 5 0 0 74 15 749
2017 Administration and operations 44 32 9 8 6 0 0 77 14 539
2017 Human resources 42 37 7 7 6 0 0 80 13 198
2017 Financial management 43 34 14 4 4 0 0 77 9 108
2017 Procurement 50 35 10 0 5 0 0 85 5 20
2017 Real property 40 31 8 19 3 0 0 71 21 28
2017 Information management 43 32 9 9 2 2 2 79 12 42
2017 Information technology 30 43 14 9 5 0 0 73 14 118
2017 Internal audit 51 37 12 0 0 0 0 88 0 34
2017 Evaluation 46 29 5 5 16 0 0 75 20 20
2017 Data sciences 49 42 6 0 3 0 0 90 3 25
2017 Policy 41 29 12 11 7 0 1 70 18 155
2017 Project management 42 39 4 10 4 0 0 81 15 69
2017 Other services to the public 43 30 9 11 3 2 2 76 14 65
2017 None of the above 33 34 18 9 5 0 1 67 14 305
2014 Client contact centre 33 32 27 3 5 0 0 65 8 59
2014 Health care practitioners 18 42 11 20 7 0 2 61 27 45
2014 Federal regulators 37 35 12 10 6 0 0 72 16 765
2014 Compliance, inspection and enforcement 30 38 13 11 7 0 1 69 18 1709
2014 Communications or public affairs 43 38 11 5 4 0 0 80 9 82
2014 Access to information and privacy 42 34 12 12 0 0 0 76 12 15
2014 Security 9 53 17 0 21 0 0 62 21 11
2014 Science and technology 35 36 13 11 4 0 0 72 15 797
2014 Legal services 32 20 40 9 0 0 0 52 9 10
2014 Administration and operations 44 33 10 8 4 1 0 78 12 577
2014 Human resources 46 30 11 7 5 0 0 77 12 211
2014 Financial management 50 30 8 8 3 1 1 81 11 126
2014 Procurement 71 12 17 0 0 0 0 83 0 23
2014 Real property 27 27 22 21 3 0 0 54 24 40
2014 Materiel management 31 35 7 18 9 0 0 66 26 12
2014 Information management 51 28 9 4 6 1 0 80 11 62
2014 Information technology 26 38 15 11 9 1 0 65 20 149
2014 Internal audit 23 27 14 14 22 0 0 50 36 21
2014 Evaluation 37 28 14 14 7 0 0 65 21 14
2014 Other services to the public 33 44 17 1 4 1 0 78 5 76
2014 None of the above 35 32 15 12 5 1 0 68 17 270

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 32 39 23 0 0 7 0 76 0 13
2017 Health care practitioners 15 54 8 15 8 0 0 69 23 13
2017 Federal regulators 28 41 12 11 4 2 2 72 15 235
2017 Compliance, inspection and enforcement 24 30 19 12 9 4 2 58 22 213
2017 Communications or public affairs 15 51 4 9 9 4 9 75 20 24
2017 Science and technology 22 39 15 10 4 5 5 68 15 153
2017 Administration and operations 35 34 13 7 7 2 4 73 14 105
2017 Human resources 33 19 21 9 3 5 9 61 14 57
2017 Financial management 23 39 10 8 0 9 11 77 10 38
2017 Real property 25 29 6 11 11 0 19 66 27 15
2017 Information technology 35 54 0 5 0 3 3 95 5 39
2017 Policy 23 30 5 14 6 11 11 68 25 37
2017 Project management 33 50 0 16 0 0 0 84 16 18
2017 Other services to the public 31 54 0 8 0 0 7 91 9 13
2017 None of the above 8 47 14 13 9 1 7 61 24 70
2014 Client contact centre 32 43 8 0 0 0 17 90 0 12
2014 Health care practitioners 5 26 26 21 0 16 5 40 27 19
2014 Federal regulators 24 38 13 10 5 5 6 69 16 225
2014 Compliance, inspection and enforcement 26 43 14 8 6 1 2 71 15 278
2014 Communications or public affairs 17 58 8 4 4 0 9 82 9 24
2014 Science and technology 19 36 16 12 7 5 4 62 20 179
2014 Administration and operations 44 29 13 4 3 2 6 79 8 118
2014 Human resources 38 31 10 2 5 5 9 80 8 42
2014 Financial management 28 40 8 12 2 4 6 75 15 49
2014 Real property 13 28 34 0 6 0 19 51 7 17
2014 Information management 31 36 14 10 5 0 5 70 15 20
2014 Information technology 15 32 27 17 7 2 0 48 25 41
2014 None of the above 31 32 13 10 3 3 7 70 15 67

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 39 26 7 4 1 0 63 11 80
2017 Health care practitioners 16 40 23 13 8 0 0 55 21 38
2017 Federal regulators 25 35 13 17 9 1 0 61 26 686
2017 Compliance, inspection and enforcement 22 37 16 16 8 1 1 60 24 1335
2017 Communications or public affairs 39 37 9 10 4 1 0 77 14 79
2017 Access to information and privacy 22 28 21 14 14 0 0 50 29 14
2017 Security 46 34 7 14 0 0 0 80 14 15
2017 Science and technology 31 35 13 12 7 1 1 67 20 749
2017 Administration and operations 34 33 14 12 5 1 1 68 18 538
2017 Human resources 35 38 7 12 7 0 0 74 19 198
2017 Financial management 29 48 6 8 8 1 1 77 16 108
2017 Procurement 20 44 10 20 0 0 5 68 21 20
2017 Real property 49 24 12 12 2 0 0 73 15 28
2017 Information management 30 35 17 11 4 0 2 67 16 42
2017 Information technology 31 33 16 10 6 2 3 67 16 118
2017 Internal audit 49 28 6 9 3 6 0 81 12 34
2017 Evaluation 36 44 0 15 6 0 0 79 21 20
2017 Data sciences 61 29 7 3 0 0 0 90 3 25
2017 Policy 36 34 14 11 4 1 0 72 15 155
2017 Project management 23 38 17 6 15 0 1 61 21 69
2017 Other services to the public 29 33 13 13 9 2 2 63 23 65
2017 None of the above 25 33 15 16 8 1 2 60 25 305
2014 Client contact centre 29 34 24 8 2 3 0 65 10 59
2014 Health care practitioners 22 49 13 11 2 2 0 73 14 45
2014 Federal regulators 29 38 11 13 7 1 0 68 21 765
2014 Compliance, inspection and enforcement 21 40 14 15 8 1 0 62 24 1709
2014 Communications or public affairs 34 43 9 11 1 2 0 79 13 82
2014 Access to information and privacy 39 61 0 0 0 0 0 100 0 15
2014 Security 27 17 35 9 12 0 0 44 21 11
2014 Science and technology 29 40 11 12 5 1 1 71 18 798
2014 Legal services 23 30 20 10 9 0 9 57 21 10
2014 Administration and operations 31 35 11 13 7 2 0 68 21 576
2014 Human resources 43 34 8 9 3 2 0 79 13 211
2014 Financial management 37 37 11 9 3 2 1 76 13 126
2014 Procurement 47 22 9 13 0 0 9 76 14 23
2014 Real property 18 32 12 9 20 0 8 54 32 40
2014 Materiel management 9 59 16 7 0 0 9 74 8 12
2014 Information management 30 41 8 6 6 5 4 78 14 62
2014 Information technology 27 38 14 16 3 0 3 67 19 149
2014 Internal audit 23 36 9 22 5 0 5 62 28 21
2014 Evaluation 21 34 7 21 0 16 0 66 26 14
2014 Other services to the public 28 43 12 9 7 2 0 72 16 76
2014 None of the above 25 34 17 12 8 2 1 61 21 270

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 17 26 17 11 12 14 2 51 28 80
2017 Health care practitioners 8 34 18 15 13 8 3 47 32 38
2017 Federal regulators 21 27 14 16 14 6 1 52 33 685
2017 Compliance, inspection and enforcement 12 26 19 19 16 8 1 41 38 1335
2017 Communications or public affairs 24 27 8 9 8 23 3 68 22 78
2017 Access to information and privacy 14 36 29 7 14 0 0 50 21 14
2017 Security 39 34 14 13 0 0 0 73 13 15
2017 Science and technology 22 27 13 18 13 7 1 53 33 750
2017 Administration and operations 30 26 14 13 8 7 1 61 23 536
2017 Human resources 28 28 14 14 8 6 2 62 23 198
2017 Financial management 30 32 11 11 8 8 0 67 21 107
2017 Procurement 10 35 25 15 10 5 0 47 26 20
2017 Real property 32 37 13 7 0 5 6 77 8 28
2017 Information management 28 22 21 9 9 9 2 56 20 42
2017 Information technology 26 28 11 12 9 13 1 62 24 118
2017 Internal audit 34 40 9 6 3 9 0 81 9 34
2017 Evaluation 36 29 14 16 0 5 0 68 17 20
2017 Data sciences 22 36 6 3 0 25 7 85 5 25
2017 Policy 25 30 11 9 7 15 2 67 19 155
2017 Project management 20 35 11 6 18 7 3 61 26 69
2017 Other services to the public 25 34 11 12 11 6 0 63 25 64
2017 None of the above 18 27 19 14 12 8 2 49 29 305
2014 Client contact centre 21 20 30 11 6 12 0 47 19 59
2014 Health care practitioners 20 38 11 13 9 7 2 63 24 45
2014 Federal regulators 23 29 13 14 13 6 1 56 30 765
2014 Compliance, inspection and enforcement 15 26 19 18 15 6 1 44 36 1708
2014 Communications or public affairs 34 35 4 8 10 8 0 76 20 82
2014 Access to information and privacy 26 55 19 0 0 0 0 81 0 15
2014 Security 18 35 17 9 12 9 0 59 23 11
2014 Science and technology 21 31 15 16 11 5 1 55 28 798
2014 Legal services 12 19 31 18 0 10 9 39 23 10
2014 Administration and operations 27 27 14 15 7 8 1 60 24 578
2014 Human resources 35 26 11 14 7 6 2 65 23 211
2014 Financial management 29 36 10 9 9 4 2 69 20 126
2014 Procurement 24 36 17 0 4 9 9 74 5 23
2014 Real property 18 21 20 12 17 3 8 45 33 40
2014 Materiel management 0 50 32 9 0 0 9 55 10 12
2014 Information management 19 28 12 12 9 17 3 58 27 62
2014 Information technology 26 23 23 11 8 6 3 54 21 150
2014 Internal audit 36 9 14 13 13 9 5 52 31 21
2014 Evaluation 28 35 7 14 0 16 0 75 17 14
2014 Other services to the public 22 29 24 13 9 3 0 52 23 76
2014 None of the above 21 26 19 13 12 7 2 52 27 269

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 15 53 11 11 7 1 1 70 19 80
2017 Health care practitioners 8 32 18 18 24 0 0 40 42 38
2017 Federal regulators 15 41 12 20 12 0 0 56 32 686
2017 Compliance, inspection and enforcement 15 41 14 19 10 0 0 57 29 1335
2017 Communications or public affairs 33 42 8 10 6 0 0 75 16 79
2017 Access to information and privacy 14 64 7 7 7 0 0 78 14 14
2017 Security 20 33 27 7 14 0 0 53 20 15
2017 Science and technology 28 40 11 16 5 0 0 68 21 748
2017 Administration and operations 27 37 11 17 7 0 0 65 24 537
2017 Human resources 24 42 11 11 11 0 0 66 23 198
2017 Financial management 37 43 5 11 5 0 0 79 16 108
2017 Procurement 15 45 15 20 0 0 5 63 21 20
2017 Real property 44 31 5 13 5 2 0 76 18 28
2017 Information management 41 28 11 7 13 0 0 70 20 42
2017 Information technology 19 33 17 22 9 0 0 52 31 118
2017 Internal audit 38 42 5 12 3 0 0 80 14 34
2017 Evaluation 25 44 16 15 0 0 0 69 15 20
2017 Data sciences 7 64 13 10 6 0 0 71 16 25
2017 Policy 15 37 14 20 13 0 1 52 33 155
2017 Project management 19 33 13 17 17 0 0 52 35 69
2017 Other services to the public 12 56 8 18 6 0 0 68 25 65
2017 None of the above 17 40 14 15 13 0 0 58 28 305
2014 Client contact centre 17 31 13 25 14 0 0 48 39 59
2014 Health care practitioners 13 42 9 24 11 0 0 55 36 45
2014 Federal regulators 17 36 11 24 12 0 0 53 36 764
2014 Compliance, inspection and enforcement 14 42 12 22 10 0 0 56 32 1707
2014 Communications or public affairs 33 54 5 7 1 0 0 87 9 82
2014 Access to information and privacy 25 55 20 0 0 0 0 80 0 15
2014 Security 9 26 26 27 12 0 0 35 39 11
2014 Science and technology 21 38 12 17 10 0 0 60 28 798
2014 Legal services 32 39 10 19 0 0 0 71 19 10
2014 Administration and operations 23 38 13 17 8 0 0 62 25 578
2014 Human resources 25 35 11 18 10 0 0 61 28 211
2014 Financial management 46 29 12 7 5 1 0 75 13 126
2014 Procurement 30 44 9 9 4 0 5 78 13 23
2014 Real property 11 39 14 22 15 0 0 50 36 40
2014 Materiel management 33 35 16 7 9 0 0 68 16 12
2014 Information management 25 38 14 11 12 0 0 62 24 62
2014 Information technology 13 33 21 21 12 0 1 46 34 150
2014 Internal audit 13 51 9 9 18 0 0 64 27 21
2014 Evaluation 15 49 7 30 0 0 0 64 30 14
2014 Other services to the public 25 38 14 16 7 0 0 63 23 75
2014 None of the above 17 38 13 20 12 0 0 55 32 269

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 35 39 15 10 1 0 0 74 11 80
2017 Health care practitioners 37 29 29 0 5 0 0 66 5 38
2017 Federal regulators 43 38 8 6 4 0 0 82 10 686
2017 Compliance, inspection and enforcement 35 41 11 9 4 0 0 76 13 1335
2017 Communications or public affairs 37 46 5 9 3 0 0 83 11 78
2017 Access to information and privacy 36 28 36 0 0 0 0 64 0 14
2017 Security 53 27 13 7 0 0 0 80 7 15
2017 Science and technology 41 41 10 5 3 0 0 82 7 751
2017 Administration and operations 34 42 11 10 4 0 0 75 14 539
2017 Human resources 50 34 7 6 3 0 0 84 9 198
2017 Financial management 45 38 11 4 3 0 0 82 7 108
2017 Procurement 30 50 5 10 5 0 0 80 15 20
2017 Real property 46 47 5 3 0 0 0 93 3 28
2017 Information management 35 45 4 10 5 0 0 81 15 42
2017 Information technology 41 44 10 2 2 0 0 85 5 118
2017 Internal audit 31 60 6 3 0 0 0 91 3 34
2017 Evaluation 66 20 9 5 0 0 0 85 5 20
2017 Data sciences 29 51 13 3 3 0 0 80 7 25
2017 Policy 31 38 12 9 8 0 1 71 17 155
2017 Project management 51 32 12 3 3 0 0 82 6 69
2017 Other services to the public 41 42 6 9 2 0 0 83 11 65
2017 None of the above 36 36 11 11 5 0 0 72 17 304
2014 Client contact centre 21 47 17 9 6 0 0 68 15 59
2014 Health care practitioners 31 44 18 2 4 0 0 76 7 45
2014 Federal regulators 41 41 7 7 3 0 0 83 10 765
2014 Compliance, inspection and enforcement 33 44 11 7 4 0 0 78 11 1706
2014 Communications or public affairs 45 38 6 7 4 0 0 83 11 81
2014 Access to information and privacy 36 39 12 6 7 0 0 75 13 15
2014 Security 27 44 0 8 21 0 0 71 29 11
2014 Science and technology 38 43 9 7 2 0 0 82 9 798
2014 Legal services 21 39 29 10 0 0 0 60 10 10
2014 Administration and operations 31 39 13 11 6 0 0 70 17 578
2014 Human resources 48 32 8 7 4 0 0 81 11 211
2014 Financial management 45 41 7 7 0 0 0 86 7 126
2014 Procurement 35 48 13 4 0 0 0 83 4 23
2014 Real property 38 45 15 0 3 0 0 82 3 40
2014 Materiel management 32 34 16 9 9 0 0 66 17 12
2014 Information management 36 47 9 6 2 0 0 83 7 62
2014 Information technology 31 42 16 7 4 0 0 73 11 150
2014 Internal audit 45 46 0 9 0 0 0 91 9 21
2014 Evaluation 21 63 16 0 0 0 0 84 0 14
2014 Other services to the public 39 41 10 7 3 0 0 80 9 76
2014 None of the above 37 37 12 9 4 1 0 74 13 269

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 44 36 9 9 3 0 0 80 11 80
2017 Health care practitioners 39 40 8 8 5 0 0 79 13 38
2017 Federal regulators 47 37 6 4 5 0 0 84 9 686
2017 Compliance, inspection and enforcement 37 42 9 8 4 0 0 79 12 1335
2017 Communications or public affairs 49 41 3 6 1 0 0 90 8 78
2017 Access to information and privacy 29 43 21 7 0 0 0 71 7 14
2017 Security 66 34 0 0 0 0 0 100 0 15
2017 Science and technology 46 38 7 5 3 0 0 84 8 751
2017 Administration and operations 43 37 8 7 4 0 0 80 12 539
2017 Human resources 55 36 3 3 3 0 0 91 6 198
2017 Financial management 51 36 8 4 1 0 0 88 5 108
2017 Procurement 35 55 5 0 5 0 0 90 5 20
2017 Real property 64 26 7 0 3 0 0 90 3 28
2017 Information management 42 49 4 2 2 0 0 91 5 42
2017 Information technology 41 42 10 3 4 0 0 83 7 118
2017 Internal audit 40 54 6 0 0 0 0 94 0 34
2017 Evaluation 81 10 9 0 0 0 0 91 0 20
2017 Data sciences 55 39 7 0 0 0 0 93 0 25
2017 Policy 34 45 7 6 9 0 0 79 14 155
2017 Project management 52 26 12 4 6 0 0 78 10 69
2017 Other services to the public 41 45 3 9 2 0 0 86 11 65
2017 None of the above 38 34 10 11 5 0 1 73 17 304
2014 Client contact centre 38 38 10 9 5 0 0 76 14 59
2014 Health care practitioners 36 42 13 2 7 0 0 78 9 45
2014 Federal regulators 47 37 5 7 4 0 0 84 11 765
2014 Compliance, inspection and enforcement 36 43 10 7 4 0 0 79 11 1707
2014 Communications or public affairs 56 34 3 5 3 0 0 90 8 81
2014 Access to information and privacy 36 46 6 12 0 0 0 82 12 15
2014 Security 36 53 0 12 0 0 0 88 12 11
2014 Science and technology 44 38 9 5 3 0 0 82 9 797
2014 Legal services 40 49 10 0 0 0 0 90 0 10
2014 Administration and operations 41 39 6 9 5 0 0 80 14 578
2014 Human resources 51 34 5 7 3 0 0 85 10 211
2014 Financial management 52 38 7 2 1 0 0 90 3 126
2014 Procurement 49 48 4 0 0 0 0 96 0 23
2014 Real property 52 36 5 2 6 0 0 88 8 40
2014 Materiel management 32 43 7 9 9 0 0 75 17 12
2014 Information management 45 40 6 5 5 0 0 85 9 62
2014 Information technology 36 39 13 8 4 0 0 76 12 150
2014 Internal audit 45 42 9 0 5 0 0 87 5 21
2014 Evaluation 35 50 14 0 0 0 0 86 0 14
2014 Other services to the public 42 35 13 10 0 0 0 77 10 76
2014 None of the above 43 36 10 8 3 1 0 80 11 270

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 12 47 21 12 5 2 0 61 18 80
2017 Health care practitioners 3 29 18 32 18 0 0 32 50 38
2017 Federal regulators 11 32 19 20 17 1 0 43 38 685
2017 Compliance, inspection and enforcement 13 30 20 21 14 2 0 44 35 1334
2017 Communications or public affairs 23 41 13 5 11 7 0 68 17 79
2017 Access to information and privacy 21 29 36 0 14 0 0 50 14 14
2017 Security 13 14 39 20 14 0 0 27 34 15
2017 Science and technology 16 32 19 18 13 2 0 48 32 750
2017 Administration and operations 23 34 16 16 7 3 0 59 24 537
2017 Human resources 22 40 11 17 8 1 0 64 25 198
2017 Financial management 31 36 12 12 6 2 1 69 18 107
2017 Procurement 10 30 25 30 5 0 0 40 35 20
2017 Real property 24 34 18 16 8 0 0 59 24 28
2017 Information management 32 33 15 2 13 4 0 69 16 42
2017 Information technology 19 32 17 19 11 3 0 52 30 118
2017 Internal audit 17 39 6 32 6 0 0 57 37 34
2017 Evaluation 10 40 15 20 10 5 0 53 32 20
2017 Data sciences 14 58 16 9 3 0 0 71 13 25
2017 Policy 11 36 17 20 14 2 0 48 35 154
2017 Project management 23 27 21 22 7 0 0 50 29 69
2017 Other services to the public 26 29 21 8 12 0 3 57 21 65
2017 None of the above 16 28 22 18 14 2 0 44 33 304
2014 Client contact centre 8 37 24 15 14 2 0 46 30 58
2014 Health care practitioners 7 30 20 25 18 0 0 36 43 44
2014 Federal regulators 13 32 16 23 16 1 0 45 39 764
2014 Compliance, inspection and enforcement 13 31 21 20 14 2 0 44 34 1708
2014 Communications or public affairs 24 55 7 11 4 0 0 78 14 83
2014 Access to information and privacy 0 74 26 0 0 0 0 74 0 15
2014 Security 0 43 18 27 12 0 0 43 39 11
2014 Science and technology 11 26 20 22 18 3 0 38 41 798
2014 Legal services 42 10 31 18 0 0 0 51 18 10
2014 Administration and operations 18 36 16 17 10 3 0 56 28 577
2014 Human resources 26 31 10 19 12 1 0 58 31 211
2014 Financial management 38 35 15 5 5 1 0 74 11 125
2014 Procurement 31 40 8 17 0 0 4 74 18 23
2014 Real property 8 22 26 23 18 0 3 31 42 40
2014 Materiel management 16 50 9 0 25 0 0 66 25 12
2014 Information management 22 30 21 10 13 3 1 54 24 62
2014 Information technology 13 29 22 20 13 2 0 43 34 150
2014 Internal audit 8 42 14 22 13 0 0 50 36 21
2014 Evaluation 0 21 37 35 7 0 0 21 42 14
2014 Other services to the public 18 33 20 18 8 2 0 53 27 76
2014 None of the above 13 30 18 21 14 2 1 45 36 270

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 12 39 19 15 7 4 4 56 24 80
2017 Health care practitioners 3 33 24 19 21 0 0 35 40 37
2017 Federal regulators 19 31 14 16 20 1 0 50 36 686
2017 Compliance, inspection and enforcement 14 26 16 21 20 2 1 41 43 1332
2017 Communications or public affairs 16 27 15 13 14 10 4 51 31 77
2017 Access to information and privacy 14 50 21 0 7 0 7 69 8 14
2017 Security 7 26 47 13 7 0 0 33 20 15
2017 Science and technology 15 28 12 19 22 2 2 45 43 749
2017 Administration and operations 23 27 14 18 13 3 1 53 33 536
2017 Human resources 21 31 12 18 13 0 5 55 32 197
2017 Financial management 23 31 11 15 10 6 4 60 27 108
2017 Procurement 10 25 25 20 20 0 0 35 40 20
2017 Real property 27 19 16 18 13 0 8 49 34 28
2017 Information management 30 20 17 9 13 5 6 56 25 42
2017 Information technology 19 34 11 12 18 4 2 56 32 118
2017 Internal audit 17 29 23 20 6 6 0 48 27 34
2017 Evaluation 15 46 5 10 14 10 0 68 27 20
2017 Data sciences 17 39 16 3 7 0 19 68 13 25
2017 Policy 16 29 11 19 18 4 3 48 40 154
2017 Project management 16 44 15 15 10 0 1 60 25 69
2017 Other services to the public 20 30 15 14 19 0 2 51 33 65
2017 None of the above 15 29 17 18 18 2 2 45 37 304
2014 Client contact centre 15 27 19 19 15 6 0 44 36 59
2014 Health care practitioners 9 29 20 20 20 2 0 39 41 45
2014 Federal regulators 17 26 13 21 21 1 1 44 43 765
2014 Compliance, inspection and enforcement 16 27 16 20 19 1 1 43 40 1709
2014 Communications or public affairs 19 40 12 14 13 0 2 60 27 83
2014 Access to information and privacy 14 45 21 12 7 0 0 60 19 15
2014 Security 0 34 9 18 39 0 0 34 57 11
2014 Science and technology 12 22 15 22 26 2 1 35 50 798
2014 Legal services 10 60 29 0 0 0 0 71 0 10
2014 Administration and operations 19 24 17 18 19 2 2 45 38 577
2014 Human resources 25 25 14 16 16 3 1 52 33 211
2014 Financial management 26 24 16 17 16 0 0 50 33 126
2014 Procurement 9 40 13 12 18 5 4 53 33 23
2014 Real property 13 14 15 26 29 2 0 28 56 40
2014 Materiel management 9 49 0 16 26 0 0 58 42 12
2014 Information management 15 34 14 12 17 4 3 54 32 62
2014 Information technology 8 24 21 23 18 3 1 34 43 150
2014 Internal audit 8 23 28 9 27 5 0 33 38 21
2014 Evaluation 0 35 28 7 30 0 0 35 37 14
2014 Other services to the public 18 25 17 22 14 1 1 45 38 76
2014 None of the above 15 25 17 21 18 1 3 42 40 270

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 41 18 16 4 0 1 62 20 79
2017 Health care practitioners 13 40 23 5 16 3 0 54 22 38
2017 Federal regulators 25 43 11 13 8 0 0 68 21 684
2017 Compliance, inspection and enforcement 20 39 17 14 8 0 0 60 23 1328
2017 Communications or public affairs 22 54 11 8 5 0 0 76 13 79
2017 Access to information and privacy 43 36 14 7 0 0 0 78 7 14
2017 Security 27 53 13 0 7 0 0 80 7 15
2017 Science and technology 28 43 10 14 5 0 0 71 19 749
2017 Administration and operations 34 38 12 10 5 0 0 72 16 537
2017 Human resources 35 46 6 9 4 0 0 81 13 198
2017 Financial management 35 40 5 11 7 2 0 76 19 108
2017 Procurement 25 50 10 10 5 0 0 75 15 20
2017 Real property 41 30 18 3 8 0 0 71 11 27
2017 Information management 25 62 9 0 2 2 0 89 2 40
2017 Information technology 37 37 11 10 5 0 0 74 15 118
2017 Internal audit 34 54 9 3 0 0 0 89 3 34
2017 Evaluation 36 50 10 5 0 0 0 86 5 20
2017 Data sciences 23 51 13 6 0 0 7 80 7 25
2017 Policy 27 47 13 6 6 1 0 74 13 155
2017 Project management 38 40 10 7 4 0 0 78 12 69
2017 Other services to the public 34 39 11 9 5 0 2 74 15 64
2017 None of the above 22 42 14 12 9 0 1 65 21 302
2014 Client contact centre 18 26 24 22 10 0 0 44 32 59
2014 Health care practitioners 13 49 16 9 13 0 0 62 22 45
2014 Federal regulators 20 42 13 17 9 0 0 61 26 765
2014 Compliance, inspection and enforcement 15 40 16 17 12 0 0 55 29 1709
2014 Communications or public affairs 26 52 6 10 6 0 0 78 16 82
2014 Access to information and privacy 33 55 12 0 0 0 0 88 0 15
2014 Security 0 52 18 18 12 0 0 52 30 11
2014 Science and technology 19 44 14 15 7 0 0 64 22 798
2014 Legal services 23 48 10 9 10 0 0 71 19 10
2014 Administration and operations 26 43 13 10 8 0 0 69 18 578
2014 Human resources 36 38 11 9 5 0 1 75 14 211
2014 Financial management 33 37 11 14 5 0 0 70 19 126
2014 Procurement 40 43 5 12 0 0 0 83 12 23
2014 Real property 11 51 18 12 8 0 0 62 20 40
2014 Materiel management 24 51 0 7 17 0 0 75 25 12
2014 Information management 28 45 16 8 3 0 0 73 11 62
2014 Information technology 23 40 15 13 8 0 0 63 21 150
2014 Internal audit 27 37 0 19 18 0 0 64 36 21
2014 Evaluation 15 36 21 28 0 0 0 51 28 14
2014 Other services to the public 20 43 16 13 8 0 0 63 21 76
2014 None of the above 24 33 14 19 9 0 1 57 29 270

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 46 13 12 4 0 0 71 16 79
2017 Health care practitioners 21 32 15 18 11 0 3 54 30 38
2017 Federal regulators 27 38 17 10 8 0 0 65 18 683
2017 Compliance, inspection and enforcement 20 37 20 16 7 0 0 57 23 1328
2017 Communications or public affairs 31 48 9 7 4 0 1 80 11 79
2017 Access to information and privacy 21 50 29 0 0 0 0 71 0 14
2017 Security 20 46 13 13 7 0 0 67 20 15
2017 Science and technology 33 36 15 12 4 0 0 69 17 749
2017 Administration and operations 42 34 12 8 3 0 0 77 11 539
2017 Human resources 42 40 7 7 3 0 0 82 10 198
2017 Financial management 39 38 10 7 6 0 0 77 14 108
2017 Procurement 45 30 15 5 5 0 0 75 10 20
2017 Real property 44 35 8 5 8 0 0 79 13 27
2017 Information management 42 47 8 2 0 0 0 89 2 41
2017 Information technology 36 36 12 9 7 0 0 72 15 117
2017 Internal audit 38 37 20 5 0 0 0 75 5 34
2017 Evaluation 35 50 9 5 0 0 0 86 5 20
2017 Data sciences 61 20 3 6 3 0 7 86 10 25
2017 Policy 28 42 12 9 8 0 1 71 16 155
2017 Project management 47 39 7 3 4 0 0 85 7 69
2017 Other services to the public 33 36 13 12 5 2 0 70 18 64
2017 None of the above 25 40 16 11 8 0 0 65 19 303
2014 Client contact centre 24 29 20 22 5 0 0 53 27 59
2014 Health care practitioners 11 42 22 11 11 2 0 55 23 45
2014 Federal regulators 25 39 16 12 8 0 0 64 20 763
2014 Compliance, inspection and enforcement 20 36 19 14 10 0 0 57 24 1709
2014 Communications or public affairs 35 45 8 6 5 0 0 81 11 82
2014 Access to information and privacy 40 27 32 0 0 0 0 68 0 15
2014 Security 0 71 17 0 12 0 0 71 12 11
2014 Science and technology 28 39 15 12 5 0 0 67 17 798
2014 Legal services 33 37 21 9 0 0 0 71 9 10
2014 Administration and operations 39 38 10 7 5 0 0 77 12 577
2014 Human resources 46 35 11 5 3 0 0 81 8 211
2014 Financial management 46 35 8 8 3 0 0 81 11 126
2014 Procurement 58 29 13 0 0 0 0 87 0 23
2014 Real property 28 42 18 7 5 0 0 70 13 40
2014 Materiel management 32 43 9 16 0 0 0 75 16 12
2014 Information management 38 44 9 2 3 0 3 86 5 62
2014 Information technology 22 41 15 15 7 1 0 64 22 150
2014 Internal audit 27 23 14 9 27 0 0 50 36 21
2014 Evaluation 15 50 29 7 0 0 0 64 7 14
2014 Other services to the public 25 38 22 8 5 0 1 64 14 75
2014 None of the above 27 38 16 10 8 0 1 66 18 270

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 23 50 21 2 4 0 0 73 6 79
2017 Health care practitioners 11 40 23 18 8 0 0 50 26 38
2017 Federal regulators 27 37 15 11 9 0 0 65 20 683
2017 Compliance, inspection and enforcement 22 38 21 13 6 0 0 60 19 1330
2017 Communications or public affairs 27 50 10 8 4 0 1 78 12 79
2017 Access to information and privacy 21 50 29 0 0 0 0 71 0 14
2017 Security 20 27 20 26 7 0 0 47 33 15
2017 Science and technology 32 40 14 10 4 0 1 72 14 748
2017 Administration and operations 37 40 11 8 4 0 0 77 12 539
2017 Human resources 39 36 7 12 5 0 0 76 17 197
2017 Financial management 39 46 9 5 1 0 0 85 6 108
2017 Procurement 40 40 10 5 5 0 0 80 10 20
2017 Real property 37 47 3 5 8 0 0 84 13 27
2017 Information management 38 47 13 2 0 0 0 85 2 41
2017 Information technology 28 39 15 12 6 0 0 68 18 117
2017 Internal audit 46 39 14 0 0 0 0 86 0 34
2017 Evaluation 37 37 5 15 5 0 0 74 21 19
2017 Data sciences 36 54 7 3 0 0 0 90 3 25
2017 Policy 25 39 14 15 6 1 1 64 22 155
2017 Project management 41 33 15 8 3 0 0 74 11 69
2017 Other services to the public 33 40 11 9 6 0 0 73 16 64
2017 None of the above 21 42 19 9 7 0 1 64 17 304
2014 Client contact centre 27 40 18 10 5 0 0 67 15 58
2014 Health care practitioners 11 53 18 11 7 0 0 64 18 45
2014 Federal regulators 25 37 16 15 7 1 0 62 22 765
2014 Compliance, inspection and enforcement 23 38 20 12 7 0 0 61 19 1709
2014 Communications or public affairs 39 38 10 9 4 1 0 78 12 82
2014 Access to information and privacy 20 74 0 6 0 0 0 94 6 15
2014 Security 0 71 17 0 12 0 0 71 12 11
2014 Science and technology 24 42 16 11 6 0 1 67 16 798
2014 Legal services 21 49 29 0 0 0 0 71 0 10
2014 Administration and operations 37 38 12 7 5 0 0 76 11 577
2014 Human resources 41 36 11 10 1 1 0 78 11 211
2014 Financial management 43 38 10 8 0 0 0 81 8 126
2014 Procurement 54 33 9 5 0 0 0 87 5 23
2014 Real property 24 39 17 15 6 0 0 62 21 40
2014 Materiel management 31 43 9 0 9 0 9 81 10 12
2014 Information management 45 35 11 5 3 2 0 81 8 62
2014 Information technology 21 47 19 9 4 0 0 69 13 150
2014 Internal audit 27 51 0 5 18 0 0 78 22 21
2014 Evaluation 35 28 30 0 7 0 0 63 7 14
2014 Other services to the public 31 44 12 8 5 0 0 75 13 76
2014 None of the above 26 40 18 10 5 0 0 66 16 270

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 15 37 23 12 8 5 0 55 21 79
2017 Health care practitioners 5 32 29 16 8 8 3 41 27 38
2017 Federal regulators 17 37 21 15 8 3 0 55 23 685
2017 Compliance, inspection and enforcement 12 31 26 15 9 5 0 46 26 1336
2017 Communications or public affairs 21 48 15 8 6 3 0 71 14 79
2017 Access to information and privacy 14 43 43 0 0 0 0 57 0 14
2017 Security 13 53 14 13 7 0 0 66 20 15
2017 Science and technology 19 35 21 14 7 4 1 56 22 747
2017 Administration and operations 25 38 19 10 4 3 1 66 14 539
2017 Human resources 29 38 16 9 4 4 0 70 14 198
2017 Financial management 29 41 17 7 4 2 0 72 11 108
2017 Procurement 15 55 15 15 0 0 0 70 15 20
2017 Real property 32 34 13 16 0 6 0 70 16 28
2017 Information management 29 47 15 5 2 2 0 78 7 41
2017 Information technology 25 38 17 8 7 5 0 66 16 118
2017 Internal audit 20 46 11 15 3 6 0 70 18 34
2017 Evaluation 20 50 15 15 0 0 0 70 15 20
2017 Data sciences 26 50 10 6 0 0 7 82 7 25
2017 Policy 16 38 22 13 8 3 0 56 21 155
2017 Project management 21 39 26 7 1 6 0 63 9 69
2017 Other services to the public 13 40 33 5 6 2 2 55 11 64
2017 None of the above 14 34 26 12 8 4 1 51 22 304

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 34 38 15 8 4 0 1 74 11 80
2017 Health care practitioners 16 32 11 26 11 2 3 50 39 38
2017 Federal regulators 31 35 11 13 10 0 0 66 23 686
2017 Compliance, inspection and enforcement 26 37 14 12 10 0 0 64 22 1331
2017 Communications or public affairs 41 36 10 7 4 1 0 78 11 78
2017 Access to information and privacy 64 28 7 0 0 0 0 93 0 14
2017 Security 40 47 0 13 0 0 0 87 13 15
2017 Science and technology 39 33 12 10 5 0 1 73 15 749
2017 Administration and operations 47 32 7 9 4 0 1 80 12 539
2017 Human resources 60 28 3 3 4 1 0 90 7 197
2017 Financial management 46 38 5 6 4 0 1 85 10 107
2017 Procurement 45 35 5 10 5 0 0 80 15 20
2017 Real property 53 29 2 10 5 0 0 82 15 28
2017 Information management 56 31 6 7 0 0 0 87 7 42
2017 Information technology 50 36 9 3 2 0 0 86 5 118
2017 Internal audit 52 37 9 3 0 0 0 89 3 34
2017 Evaluation 60 30 5 0 5 0 0 90 5 20
2017 Data sciences 39 44 13 3 0 0 0 84 3 25
2017 Policy 40 36 15 4 5 0 0 76 10 155
2017 Project management 48 28 9 9 4 0 1 78 13 69
2017 Other services to the public 38 40 3 11 8 0 0 78 19 65
2017 None of the above 31 33 15 11 10 0 0 64 21 304
2014 Client contact centre 22 21 24 21 7 4 1 45 30 59
2014 Health care practitioners 18 38 9 20 16 0 0 56 36 45
2014 Federal regulators 28 36 14 12 9 0 0 65 21 765
2014 Compliance, inspection and enforcement 27 36 14 14 9 0 0 63 23 1706
2014 Communications or public affairs 48 33 5 11 1 1 0 82 13 81
2014 Access to information and privacy 40 54 6 0 0 0 0 94 0 15
2014 Security 18 53 0 9 20 0 0 71 29 11
2014 Science and technology 34 34 14 10 7 1 0 69 17 797
2014 Legal services 21 49 29 0 0 0 0 71 0 10
2014 Administration and operations 43 33 9 8 6 0 1 77 14 578
2014 Human resources 65 23 5 4 3 0 0 88 7 211
2014 Financial management 47 36 7 5 3 0 1 84 9 126
2014 Procurement 61 26 12 0 0 0 0 88 0 23
2014 Real property 32 31 13 21 2 0 0 63 23 40
2014 Materiel management 57 18 25 0 0 0 0 75 0 12
2014 Information management 52 25 14 5 3 0 0 78 8 62
2014 Information technology 43 42 8 4 2 0 1 86 6 150
2014 Internal audit 27 32 14 9 18 0 0 60 27 21
2014 Evaluation 43 50 7 0 0 0 0 93 0 14
2014 Other services to the public 33 38 14 9 7 0 0 71 16 76
2014 None of the above 32 35 11 12 8 1 0 69 21 270

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 34 10 10 6 4 11 70 19 80
2017 Health care practitioners 37 21 5 11 26 0 0 58 37 38
2017 Federal regulators 26 23 8 18 18 0 7 52 39 687
2017 Compliance, inspection and enforcement 32 31 9 13 11 0 4 66 25 1332
2017 Communications or public affairs 33 28 10 8 7 3 12 71 18 78
2017 Access to information and privacy 21 21 36 7 0 7 7 50 8 14
2017 Security 20 13 34 21 0 0 12 38 23 15
2017 Science and technology 26 26 12 14 9 2 10 59 27 750
2017 Administration and operations 26 22 14 11 10 1 15 57 25 538
2017 Human resources 32 20 8 11 15 1 13 60 31 198
2017 Financial management 37 14 11 11 12 2 12 60 27 108
2017 Procurement 40 15 26 10 0 5 5 61 11 20
2017 Real property 43 29 0 8 8 0 12 82 18 28
2017 Information management 22 24 0 8 13 2 31 68 32 42
2017 Information technology 27 32 8 13 7 4 9 69 22 118
2017 Internal audit 30 31 9 8 3 3 16 76 14 34
2017 Evaluation 21 20 25 10 10 5 10 48 23 20
2017 Data sciences 22 38 10 6 10 0 14 70 19 25
2017 Policy 18 21 14 14 21 4 8 44 40 155
2017 Project management 24 33 14 13 11 1 3 60 25 69
2017 Other services to the public 23 26 17 10 11 0 12 56 24 65
2017 None of the above 24 30 14 12 13 1 6 58 27 304
2014 Client contact centre 31 23 8 20 7 2 10 61 31 59
2014 Health care practitioners 47 29 9 11 4 0 0 76 16 45
2014 Federal regulators 25 20 9 16 23 1 6 48 42 764
2014 Compliance, inspection and enforcement 30 29 8 14 14 1 4 62 29 1706
2014 Communications or public affairs 58 18 8 8 4 1 4 80 12 81
2014 Access to information and privacy 7 61 12 0 20 0 0 68 20 15
2014 Security 27 17 18 9 17 12 0 50 30 11
2014 Science and technology 25 23 12 13 16 2 9 54 33 798
2014 Legal services 12 19 39 10 0 10 9 39 13 10
2014 Administration and operations 22 23 11 15 13 1 15 54 33 578
2014 Human resources 27 19 10 14 13 2 14 54 33 211
2014 Financial management 33 20 8 8 19 1 12 60 31 126
2014 Procurement 20 26 9 4 22 5 14 57 31 23
2014 Real property 41 28 2 15 9 0 4 72 26 40
2014 Materiel management 7 26 16 9 25 0 16 40 40 12
2014 Information management 30 23 8 9 18 6 6 60 31 62
2014 Information technology 26 23 16 14 9 1 12 55 26 149
2014 Internal audit 36 9 9 14 18 0 14 53 37 21
2014 Evaluation 14 21 9 21 14 0 21 45 44 14
2014 Other services to the public 39 22 9 9 15 0 6 65 25 76
2014 None of the above 21 26 12 14 17 2 8 52 35 270

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 47 33 14 3 1 0 3 82 4 80
2017 Health care practitioners 26 34 26 5 5 3 0 62 11 38
2017 Federal regulators 26 33 22 11 7 0 1 59 18 686
2017 Compliance, inspection and enforcement 28 41 20 6 4 0 0 70 10 1336
2017 Communications or public affairs 40 32 17 5 4 0 1 74 9 79
2017 Access to information and privacy 36 43 14 0 7 0 0 78 7 14
2017 Security 40 27 27 6 0 0 0 68 6 15
2017 Science and technology 37 36 17 5 3 0 1 74 8 751
2017 Administration and operations 39 37 14 6 3 0 1 77 9 539
2017 Human resources 33 31 18 10 7 0 1 65 17 197
2017 Financial management 37 41 13 5 3 0 0 78 8 108
2017 Procurement 35 35 20 10 0 0 0 70 10 20
2017 Real property 19 53 7 13 5 0 3 74 19 28
2017 Information management 57 19 13 9 2 0 0 76 11 42
2017 Information technology 39 34 18 7 1 2 1 74 8 118
2017 Internal audit 52 37 5 3 0 0 3 92 3 34
2017 Evaluation 41 39 5 5 10 0 0 80 15 20
2017 Data sciences 48 36 13 0 3 0 0 84 3 25
2017 Policy 32 44 14 8 2 0 1 76 10 154
2017 Project management 30 40 17 9 4 0 0 70 13 69
2017 Other services to the public 33 40 20 3 0 3 2 76 3 65
2017 None of the above 32 36 17 7 6 1 1 69 14 304
2014 Client contact centre 31 28 28 5 7 2 0 59 12 59
2014 Health care practitioners 27 38 22 9 4 0 0 64 13 45
2014 Federal regulators 25 35 22 10 7 0 1 61 17 765
2014 Compliance, inspection and enforcement 29 40 21 6 3 0 1 69 10 1709
2014 Communications or public affairs 39 39 13 4 5 0 0 78 8 82
2014 Access to information and privacy 12 40 40 0 7 0 0 52 7 15
2014 Security 44 48 0 0 8 0 0 92 8 11
2014 Science and technology 35 37 18 6 3 0 1 73 9 798
2014 Legal services 49 31 20 0 0 0 0 80 0 10
2014 Administration and operations 41 31 19 7 2 0 0 73 8 578
2014 Human resources 40 34 14 7 3 0 1 75 10 211
2014 Financial management 38 36 16 7 2 0 0 75 9 126
2014 Procurement 37 37 18 9 0 0 0 74 9 23
2014 Real property 30 40 10 10 11 0 0 70 21 40
2014 Materiel management 25 59 7 9 0 0 0 84 9 12
2014 Information management 41 36 19 3 0 0 1 78 3 62
2014 Information technology 41 35 13 7 2 0 1 77 10 150
2014 Internal audit 19 50 18 5 9 0 0 68 13 21
2014 Evaluation 35 35 22 0 9 0 0 69 9 14
2014 Other services to the public 49 28 12 4 5 0 2 78 9 76
2014 None of the above 30 33 22 9 6 0 0 63 15 270

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 43 25 14 10 2 4 2 72 13 80
2017 Health care practitioners 26 18 18 11 8 8 11 55 23 38
2017 Federal regulators 40 26 8 8 10 3 5 72 19 685
2017 Compliance, inspection and enforcement 34 25 11 9 10 3 8 66 21 1334
2017 Communications or public affairs 49 31 6 4 3 6 1 86 7 79
2017 Access to information and privacy 57 7 22 7 0 7 0 69 8 14
2017 Security 53 21 13 0 7 7 0 79 7 15
2017 Science and technology 46 26 8 7 4 3 5 78 13 750
2017 Administration and operations 48 25 6 6 6 4 5 80 13 536
2017 Human resources 67 21 4 2 4 1 1 90 6 198
2017 Financial management 52 24 3 8 6 3 4 82 15 108
2017 Procurement 24 40 10 5 10 5 5 72 17 20
2017 Real property 57 11 3 8 6 5 11 81 16 28
2017 Information management 72 19 0 4 0 2 2 95 5 42
2017 Information technology 62 24 5 1 1 3 5 93 2 118
2017 Internal audit 60 17 6 11 0 3 3 82 12 34
2017 Evaluation 51 24 15 0 5 0 5 79 5 20
2017 Data sciences 49 16 10 3 0 0 22 84 4 25
2017 Policy 44 26 6 7 4 5 6 80 13 154
2017 Project management 60 27 4 4 0 4 0 91 5 69
2017 Other services to the public 38 28 9 8 6 3 8 74 16 65
2017 None of the above 37 30 10 7 8 2 6 73 16 305
2014 Client contact centre 32 21 13 9 10 5 10 62 22 58
2014 Health care practitioners 18 22 9 7 11 9 24 60 27 45
2014 Federal regulators 44 22 9 7 9 3 6 73 17 764
2014 Compliance, inspection and enforcement 32 25 11 9 11 4 8 64 23 1708
2014 Communications or public affairs 54 18 12 7 1 6 2 78 8 82
2014 Access to information and privacy 54 21 13 6 0 0 6 80 6 15
2014 Security 18 35 8 27 12 0 0 53 39 11
2014 Science and technology 43 26 9 7 6 4 6 76 14 798
2014 Legal services 42 29 29 0 0 0 0 71 0 10
2014 Administration and operations 49 20 7 6 8 4 5 77 15 577
2014 Human resources 66 20 4 1 2 1 5 93 3 211
2014 Financial management 46 20 5 6 12 4 8 74 20 126
2014 Procurement 68 8 8 4 4 0 9 83 9 23
2014 Real property 33 27 2 7 10 2 18 75 22 40
2014 Materiel management 68 25 0 0 7 0 0 93 7 12
2014 Information management 62 21 8 3 3 1 2 85 6 62
2014 Information technology 54 31 9 2 1 1 2 87 4 150
2014 Internal audit 27 9 18 9 27 0 9 40 40 21
2014 Evaluation 65 28 0 0 0 7 0 100 0 14
2014 Other services to the public 29 30 14 7 9 5 5 67 18 76
2014 None of the above 41 26 11 6 6 4 5 74 13 270

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Client contact centre 19 49 33 80
2017 Health care practitioners 18 45 37 38
2017 Federal regulators 21 41 38 685
2017 Compliance, inspection and enforcement 20 45 35 1334
2017 Communications or public affairs 41 30 29 79
2017 Access to information and privacy 36 22 43 14
2017 Security 33 14 53 15
2017 Science and technology 16 46 38 751
2017 Administration and operations 27 35 38 537
2017 Human resources 33 35 32 198
2017 Financial management 36 36 28 108
2017 Procurement 30 30 40 20
2017 Real property 23 49 28 28
2017 Information management 24 38 38 42
2017 Information technology 19 42 40 118
2017 Internal audit 20 25 55 34
2017 Evaluation 25 45 30 20
2017 Data sciences 36 29 35 25
2017 Policy 42 26 33 155
2017 Project management 33 29 38 69
2017 Other services to the public 22 50 28 65
2017 None of the above 26 40 33 304
2014 Client contact centre 22 52 26 59
2014 Health care practitioners 11 51 38 45
2014 Federal regulators 23 40 37 765
2014 Compliance, inspection and enforcement 18 46 36 1709
2014 Communications or public affairs 22 32 46 83
2014 Access to information and privacy 32 27 40 15
2014 Security 56 27 17 11
2014 Science and technology 18 45 37 798
2014 Legal services 18 23 59 10
2014 Administration and operations 27 37 36 577
2014 Human resources 32 35 33 211
2014 Financial management 27 45 28 126
2014 Procurement 42 37 22 23
2014 Real property 21 43 35 40
2014 Materiel management 35 32 32 12
2014 Information management 23 35 42 62
2014 Information technology 26 42 32 150
2014 Internal audit 36 23 41 21
2014 Evaluation 28 28 44 14
2014 Other services to the public 18 52 29 76
2014 None of the above 28 37 35 269

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Client contact centre 27 47 7 0 7 13 15
2017 Federal regulators 19 44 21 7 1 9 145
2017 Compliance, inspection and enforcement 22 38 20 8 6 5 260
2017 Communications or public affairs 6 27 52 0 12 3 31
2017 Science and technology 17 25 26 9 17 6 118
2017 Administration and operations 17 43 27 3 6 3 147
2017 Human resources 7 28 39 0 18 7 65
2017 Financial management 9 31 41 0 15 5 38
2017 Information management 19 18 45 18 0 0 10
2017 Information technology 22 39 26 4 8 0 22
2017 Data sciences 9 54 8 9 19 0 10
2017 Policy 6 23 42 4 21 3 61
2017 Project management 4 74 9 4 9 0 23
2017 Other services to the public 6 40 32 7 14 0 15
2017 None of the above 22 20 28 12 9 8 82
2014 Client contact centre 8 23 38 17 9999 15 13
2014 Federal regulators 17 44 21 13 9999 5 172
2014 Compliance, inspection and enforcement 22 41 15 13 9999 10 305
2014 Communications or public affairs 11 28 50 0 9999 11 18
2014 Science and technology 14 32 24 14 9999 16 139
2014 Administration and operations 11 36 33 9 9999 11 156
2014 Human resources 10 42 22 6 9999 19 65
2014 Financial management 16 25 47 3 9999 10 34
2014 Procurement 22 9 59 0 9999 9 10
2014 Information management 14 27 41 12 9999 6 14
2014 Information technology 15 26 28 18 9999 12 39
2014 Other services to the public 29 21 13 7 9999 30 14
2014 None of the above 14 29 35 7 9999 16 75
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 36 40 20 5 0 0 0 75 5 80
2017 Health care practitioners 24 52 13 8 3 0 0 76 11 37
2017 Federal regulators 42 39 9 5 4 1 0 82 9 685
2017 Compliance, inspection and enforcement 32 45 13 8 2 0 0 77 10 1334
2017 Communications or public affairs 33 44 11 6 5 0 0 77 11 79
2017 Access to information and privacy 36 50 7 7 0 0 0 86 7 14
2017 Security 14 57 6 8 14 0 0 72 22 14
2017 Science and technology 38 42 8 7 3 1 0 82 10 750
2017 Administration and operations 41 41 10 5 3 0 0 82 8 539
2017 Human resources 47 35 11 5 2 0 0 81 7 198
2017 Financial management 38 52 5 3 2 1 0 91 4 108
2017 Procurement 55 25 10 5 5 0 0 80 10 20
2017 Real property 46 39 13 3 0 0 0 84 3 27
2017 Information management 53 36 7 2 0 2 0 91 2 42
2017 Information technology 35 41 13 6 4 0 0 77 11 118
2017 Internal audit 52 37 8 0 3 0 0 89 3 34
2017 Evaluation 41 50 0 10 0 0 0 90 10 20
2017 Data sciences 22 71 7 0 0 0 0 93 0 25
2017 Policy 34 43 8 9 6 0 0 77 15 155
2017 Project management 43 45 9 1 1 0 0 88 3 69
2017 Other services to the public 31 49 12 5 3 0 0 80 7 65
2017 None of the above 32 39 13 7 8 0 1 71 15 303
2014 Client contact centre 25 53 14 5 2 2 0 79 7 59
2014 Health care practitioners 27 42 13 9 7 2 0 70 16 45
2014 Federal regulators 41 41 9 7 3 0 0 82 9 764
2014 Compliance, inspection and enforcement 36 41 14 6 3 1 0 77 9 1709
2014 Communications or public affairs 43 43 9 5 1 0 0 85 6 82
2014 Access to information and privacy 48 39 0 13 0 0 0 87 13 15
2014 Security 9 61 0 12 9 9 0 77 23 11
2014 Science and technology 35 41 13 8 2 0 0 77 10 798
2014 Legal services 21 39 31 9 0 0 0 60 9 10
2014 Administration and operations 41 42 10 5 2 1 0 83 7 578
2014 Human resources 46 39 9 3 3 0 0 85 6 210
2014 Financial management 46 38 9 4 1 2 0 86 5 126
2014 Procurement 52 44 4 0 0 0 0 96 0 23
2014 Real property 20 45 22 2 8 3 0 67 11 40
2014 Materiel management 32 59 9 0 0 0 0 91 0 12
2014 Information management 51 36 12 2 0 0 0 87 2 62
2014 Information technology 35 43 9 9 5 0 0 78 13 150
2014 Internal audit 36 32 9 14 9 0 0 69 23 21
2014 Evaluation 21 70 0 0 9 0 0 91 9 14
2014 Other services to the public 32 55 8 1 3 1 0 88 4 76
2014 None of the above 36 39 12 8 3 1 0 76 12 269

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 27 40 16 11 2 4 0 69 14 80
2017 Health care practitioners 13 42 21 11 13 0 0 55 24 38
2017 Federal regulators 24 41 17 12 7 0 0 65 18 684
2017 Compliance, inspection and enforcement 21 43 20 9 6 1 0 65 15 1334
2017 Communications or public affairs 23 46 15 12 4 0 0 69 16 79
2017 Access to information and privacy 21 50 29 0 0 0 0 71 0 14
2017 Security 33 33 7 21 7 0 0 66 27 15
2017 Science and technology 24 45 17 9 3 1 0 71 12 748
2017 Administration and operations 33 42 15 7 3 0 0 75 11 538
2017 Human resources 33 43 13 7 4 1 0 77 10 198
2017 Financial management 32 51 8 6 2 0 1 84 8 108
2017 Procurement 15 70 10 0 0 5 0 89 0 20
2017 Real property 42 33 19 3 3 0 0 76 5 27
2017 Information management 44 39 13 2 2 0 0 83 4 42
2017 Information technology 22 58 13 5 2 0 0 80 7 118
2017 Internal audit 32 46 8 11 0 3 0 80 12 34
2017 Evaluation 15 41 14 20 5 5 0 58 26 20
2017 Data sciences 27 48 20 6 0 0 0 74 6 25
2017 Policy 26 47 15 4 7 1 0 74 12 154
2017 Project management 23 48 23 4 1 0 0 71 6 69
2017 Other services to the public 25 44 18 9 2 2 0 70 11 65
2017 None of the above 23 35 20 12 9 0 0 58 21 304
2014 Client contact centre 20 40 27 5 3 5 0 63 9 59
2014 Health care practitioners 29 38 16 13 2 2 0 68 16 45
2014 Federal regulators 26 43 15 11 4 1 0 70 15 764
2014 Compliance, inspection and enforcement 26 44 17 8 4 1 0 71 12 1709
2014 Communications or public affairs 32 56 10 1 1 0 0 88 2 82
2014 Access to information and privacy 32 33 21 13 0 0 0 66 13 15
2014 Security 35 44 9 0 12 0 0 79 12 11
2014 Science and technology 23 45 17 10 5 1 0 68 15 798
2014 Legal services 33 46 21 0 0 0 0 79 0 10
2014 Administration and operations 34 44 12 6 2 1 0 79 9 578
2014 Human resources 39 43 11 5 1 1 0 83 7 211
2014 Financial management 45 34 6 8 3 3 0 82 12 126
2014 Procurement 39 35 22 0 0 4 0 77 0 23
2014 Real property 10 51 22 4 13 0 0 61 17 40
2014 Materiel management 16 68 0 7 9 0 0 84 16 12
2014 Information management 36 46 10 4 0 3 0 85 5 62
2014 Information technology 29 44 17 5 4 3 0 74 9 150
2014 Internal audit 31 46 0 13 9 0 0 77 23 21
2014 Evaluation 7 65 14 15 0 0 0 71 15 14
2014 Other services to the public 31 50 9 4 3 4 0 84 7 76
2014 None of the above 26 40 17 10 6 1 0 67 17 270

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 4 30 36 15 11 2 1 27 35 80
2017 Health care practitioners 14 30 31 20 0 6 0 21 47 36
2017 Federal regulators 14 25 38 15 6 0 1 22 40 684
2017 Compliance, inspection and enforcement 9 27 36 18 7 1 2 26 37 1331
2017 Communications or public affairs 11 26 37 14 10 0 3 24 38 79
2017 Access to information and privacy 7 14 28 43 7 0 0 50 21 14
2017 Security 0 46 47 0 7 0 0 7 46 15
2017 Science and technology 7 23 38 18 11 1 3 30 31 750
2017 Administration and operations 11 19 39 19 8 1 3 28 32 533
2017 Human resources 14 28 33 14 8 1 2 22 43 196
2017 Financial management 4 25 37 19 13 0 1 33 30 106
2017 Procurement 10 20 55 15 0 0 0 15 30 20
2017 Real property 8 23 36 22 11 0 0 33 31 27
2017 Information management 4 15 37 30 11 0 2 42 20 42
2017 Information technology 10 28 40 13 5 0 4 18 40 118
2017 Internal audit 6 17 40 23 15 0 0 37 23 34
2017 Evaluation 5 14 70 11 0 0 0 11 19 20
2017 Data sciences 6 19 32 32 7 0 3 40 26 25
2017 Policy 17 23 42 11 5 1 1 16 41 155
2017 Project management 10 36 35 7 10 0 1 18 47 69
2017 Other services to the public 6 23 43 17 5 2 5 23 31 65
2017 None of the above 13 26 36 12 6 2 4 20 41 304
2014 Client contact centre 3 31 33 20 11 2 0 31 35 59
2014 Health care practitioners 13 42 24 16 0 0 4 16 58 45
2014 Federal regulators 11 28 39 14 5 1 2 19 40 765
2014 Compliance, inspection and enforcement 8 28 38 17 7 0 2 24 37 1705
2014 Communications or public affairs 6 22 49 17 4 1 1 21 29 82
2014 Access to information and privacy 7 7 60 20 6 0 0 26 14 15
2014 Security 9 38 36 17 0 0 0 17 47 11
2014 Science and technology 8 27 38 18 7 1 1 26 35 796
2014 Legal services 19 41 32 0 9 0 0 9 60 10
2014 Administration and operations 8 27 35 18 9 0 3 28 36 576
2014 Human resources 10 28 42 10 9 0 1 19 38 211
2014 Financial management 4 22 36 27 9 0 2 36 27 126
2014 Procurement 12 13 56 9 5 5 0 15 27 23
2014 Real property 7 26 42 19 6 0 0 25 33 40
2014 Materiel management 17 25 31 26 0 0 0 26 43 12
2014 Information management 6 30 37 18 8 0 1 26 36 62
2014 Information technology 11 30 35 17 5 0 3 23 42 150
2014 Internal audit 8 19 32 32 9 0 0 41 27 21
2014 Evaluation 7 23 56 15 0 0 0 15 30 14
2014 Other services to the public 4 19 39 25 7 2 4 34 25 76
2014 None of the above 12 27 36 14 7 1 3 22 40 267

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 17 14 40 14 12 2 1 27 32 80
2017 Health care practitioners 24 30 33 11 0 3 0 11 55 37
2017 Federal regulators 18 25 32 14 7 1 2 22 45 687
2017 Compliance, inspection and enforcement 18 25 27 16 10 2 2 28 44 1328
2017 Communications or public affairs 14 23 30 14 10 4 5 26 41 79
2017 Access to information and privacy 8 15 46 23 8 0 0 31 23 13
2017 Security 0 47 40 7 7 0 0 13 47 15
2017 Science and technology 12 18 25 23 16 3 3 42 32 747
2017 Administration and operations 15 18 31 18 13 2 3 33 34 534
2017 Human resources 16 24 27 11 17 2 3 29 42 197
2017 Financial management 5 15 33 24 19 4 0 45 21 106
2017 Procurement 0 30 35 30 5 0 0 35 30 20
2017 Real property 8 11 26 33 22 0 0 56 18 27
2017 Information management 11 15 32 20 17 2 2 39 27 42
2017 Information technology 12 22 39 11 11 3 2 22 36 117
2017 Internal audit 3 23 28 23 21 0 3 45 26 34
2017 Evaluation 5 15 40 30 5 0 5 38 20 20
2017 Data sciences 6 16 26 25 23 3 0 50 23 25
2017 Policy 17 23 27 19 7 4 2 28 43 155
2017 Project management 15 29 26 19 12 0 0 31 43 69
2017 Other services to the public 6 30 40 12 6 0 5 20 38 65
2017 None of the above 18 24 24 19 7 3 5 29 46 305
2014 Client contact centre 11 20 34 22 7 6 0 31 33 58
2014 Health care practitioners 13 36 33 11 4 0 2 16 50 45
2014 Federal regulators 18 26 28 16 7 2 1 25 46 763
2014 Compliance, inspection and enforcement 13 26 31 17 9 2 1 27 41 1705
2014 Communications or public affairs 6 23 30 22 15 1 4 39 30 82
2014 Access to information and privacy 0 8 73 13 6 0 0 19 8 14
2014 Security 12 8 54 26 0 0 0 26 20 11
2014 Science and technology 12 23 32 20 8 3 2 30 37 792
2014 Legal services 9 43 29 10 9 0 0 19 51 10
2014 Administration and operations 10 23 33 21 10 1 2 32 34 577
2014 Human resources 10 22 31 23 10 1 3 35 33 211
2014 Financial management 2 17 32 23 21 3 2 46 20 126
2014 Procurement 9 13 21 30 23 5 0 55 23 23
2014 Real property 10 26 27 20 9 9 0 31 40 40
2014 Materiel management 18 16 41 25 0 0 0 25 34 12
2014 Information management 9 21 28 23 12 4 1 38 33 62
2014 Information technology 19 27 26 19 5 1 4 25 48 149
2014 Internal audit 13 9 50 23 5 0 0 27 22 21
2014 Evaluation 15 23 28 28 7 0 0 34 37 14
2014 Other services to the public 8 25 29 18 15 2 4 35 35 76
2014 None of the above 14 24 30 17 10 2 2 29 40 269

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 12 31 27 17 6 3 4 25 46 80
2017 Health care practitioners 29 24 30 14 0 3 0 14 55 37
2017 Federal regulators 18 23 32 17 6 1 3 24 43 684
2017 Compliance, inspection and enforcement 14 24 31 16 7 4 3 26 41 1325
2017 Communications or public affairs 28 31 28 9 1 3 0 10 61 79
2017 Access to information and privacy 21 14 50 14 0 0 0 14 35 14
2017 Security 66 14 20 0 0 0 0 0 80 15
2017 Science and technology 15 24 31 14 9 4 4 24 42 748
2017 Administration and operations 14 25 32 16 7 2 4 25 41 536
2017 Human resources 11 19 35 20 10 2 3 32 32 197
2017 Financial management 16 26 32 14 11 0 1 25 42 108
2017 Procurement 15 22 42 11 10 0 0 21 37 19
2017 Real property 17 15 37 11 19 0 0 31 32 28
2017 Information management 7 6 44 20 11 0 11 35 15 41
2017 Information technology 21 34 25 11 5 3 1 17 57 118
2017 Internal audit 11 14 38 22 9 0 6 33 27 34
2017 Evaluation 5 36 49 0 10 0 0 10 40 20
2017 Data sciences 7 16 25 42 7 3 0 51 24 25
2017 Policy 19 32 28 13 3 2 4 16 54 155
2017 Project management 26 33 29 1 9 0 1 10 61 69
2017 Other services to the public 11 26 34 17 3 3 6 22 41 65
2017 None of the above 16 28 27 13 5 2 8 20 50 301
2014 Client contact centre 15 22 25 17 7 10 5 28 43 59
2014 Health care practitioners 18 29 38 9 0 2 4 9 50 45
2014 Federal regulators 24 26 28 12 6 2 3 19 52 758
2014 Compliance, inspection and enforcement 14 29 30 14 7 3 3 23 46 1699
2014 Communications or public affairs 18 23 36 12 7 0 3 20 43 81
2014 Access to information and privacy 13 20 61 6 0 0 0 6 33 15
2014 Security 56 18 26 0 0 0 0 0 74 11
2014 Science and technology 19 28 27 14 6 2 3 21 50 794
2014 Legal services 19 0 43 0 30 9 0 32 21 10
2014 Administration and operations 18 25 31 15 7 1 3 23 45 577
2014 Human resources 14 26 30 16 10 2 2 27 42 210
2014 Financial management 15 25 34 14 9 0 3 24 42 126
2014 Procurement 5 5 68 9 9 5 0 19 10 23
2014 Real property 19 25 27 12 14 0 3 26 46 40
2014 Materiel management 18 50 24 0 9 0 0 9 68 12
2014 Information management 15 30 27 11 8 3 6 20 49 62
2014 Information technology 29 29 23 13 3 1 3 16 60 150
2014 Internal audit 31 23 14 23 9 0 0 32 54 21
2014 Evaluation 15 21 30 28 7 0 0 34 36 14
2014 Other services to the public 11 20 46 8 9 3 3 19 32 75
2014 None of the above 22 22 29 14 8 2 3 23 47 269

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 6 18 25 27 15 0 9 46 27 80
2017 Health care practitioners 6 8 55 22 0 6 3 24 15 36
2017 Federal regulators 10 16 33 28 10 1 2 39 27 682
2017 Compliance, inspection and enforcement 6 14 33 30 13 1 3 46 20 1322
2017 Communications or public affairs 11 16 45 18 8 0 3 26 28 79
2017 Access to information and privacy 0 8 58 25 9 0 0 33 8 12
2017 Security 19 14 26 34 7 0 0 41 33 15
2017 Science and technology 4 10 31 31 17 2 4 52 16 744
2017 Administration and operations 6 14 36 27 12 1 4 41 21 528
2017 Human resources 9 15 28 31 15 2 1 47 25 191
2017 Financial management 4 13 37 29 16 0 1 45 17 106
2017 Procurement 0 39 30 25 5 0 0 31 39 20
2017 Real property 7 15 34 27 17 0 0 44 23 28
2017 Information management 2 17 24 26 26 0 5 55 20 42
2017 Information technology 7 18 38 23 11 1 2 36 25 118
2017 Internal audit 0 14 40 17 29 0 0 46 14 34
2017 Evaluation 10 5 31 55 0 0 0 55 15 20
2017 Data sciences 4 3 32 37 25 0 0 62 7 23
2017 Policy 15 18 30 24 11 1 2 36 34 155
2017 Project management 12 20 39 22 7 0 0 29 32 68
2017 Other services to the public 3 17 31 25 16 2 6 45 22 64
2017 None of the above 10 15 31 28 10 1 5 40 27 302
2014 Client contact centre 5 13 36 23 10 5 7 38 21 59
2014 Health care practitioners 9 20 36 22 4 2 7 29 32 45
2014 Federal regulators 9 19 31 27 10 1 2 39 29 764
2014 Compliance, inspection and enforcement 5 14 33 32 12 1 3 45 20 1700
2014 Communications or public affairs 5 18 44 28 5 0 0 33 23 82
2014 Access to information and privacy 0 43 32 19 6 0 0 25 43 15
2014 Security 0 35 47 18 0 0 0 18 35 11
2014 Science and technology 5 14 34 32 14 1 1 46 19 791
2014 Legal services 0 10 63 10 18 0 0 27 10 10
2014 Administration and operations 4 17 38 25 13 1 2 39 22 577
2014 Human resources 7 15 35 25 17 0 0 43 22 210
2014 Financial management 7 12 35 29 13 0 3 44 20 126
2014 Procurement 5 4 38 35 14 5 0 51 9 23
2014 Real property 5 23 30 27 14 0 0 42 28 40
2014 Materiel management 18 9 24 43 7 0 0 50 26 12
2014 Information management 11 13 23 31 16 2 5 51 25 60
2014 Information technology 10 17 32 26 12 1 3 39 28 149
2014 Internal audit 23 5 36 23 14 0 0 37 27 21
2014 Evaluation 9 0 43 28 20 0 0 49 9 14
2014 Other services to the public 4 7 36 29 20 0 4 52 11 75
2014 None of the above 10 15 33 25 12 2 2 39 27 266

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 20 36 12 10 1 5 24 38 80
2017 Health care practitioners 30 28 31 3 6 0 3 9 60 36
2017 Federal regulators 23 27 28 14 6 0 1 20 51 684
2017 Compliance, inspection and enforcement 18 27 29 14 9 1 2 24 46 1328
2017 Communications or public affairs 13 18 33 24 8 3 3 33 32 78
2017 Access to information and privacy 8 62 23 0 8 0 0 8 69 13
2017 Security 26 41 20 7 7 0 0 14 67 15
2017 Science and technology 15 22 30 16 12 2 3 29 39 749
2017 Administration and operations 11 22 30 21 10 1 4 32 36 531
2017 Human resources 26 22 25 10 13 1 4 24 51 197
2017 Financial management 13 19 29 22 15 2 0 38 32 107
2017 Procurement 29 20 40 10 0 0 0 10 50 20
2017 Real property 10 23 42 5 14 0 6 20 35 27
2017 Information management 11 20 19 24 17 2 7 45 34 42
2017 Information technology 23 21 32 17 5 0 3 22 45 118
2017 Internal audit 3 22 34 15 23 3 0 39 26 34
2017 Evaluation 10 21 30 29 5 0 5 36 32 20
2017 Data sciences 13 13 26 13 35 0 0 48 26 25
2017 Policy 17 21 31 19 7 2 4 28 40 155
2017 Project management 20 35 19 13 10 0 3 24 57 69
2017 Other services to the public 11 29 29 15 8 0 8 25 43 65
2017 None of the above 19 21 31 15 9 1 5 25 43 302
2014 Client contact centre 15 24 30 20 7 2 2 28 41 59
2014 Health care practitioners 20 42 22 11 2 0 2 14 64 45
2014 Federal regulators 26 26 27 11 6 1 2 18 54 763
2014 Compliance, inspection and enforcement 18 28 29 16 7 1 2 24 47 1703
2014 Communications or public affairs 16 38 20 19 5 2 1 24 56 82
2014 Access to information and privacy 6 36 40 6 12 0 0 18 42 15
2014 Security 26 30 35 9 0 0 0 9 56 11
2014 Science and technology 20 28 27 15 8 1 1 23 50 795
2014 Legal services 0 23 39 10 19 0 9 32 25 10
2014 Administration and operations 18 25 30 16 8 1 3 24 44 577
2014 Human resources 20 26 28 13 9 1 3 22 49 211
2014 Financial management 18 12 28 22 15 2 4 39 31 125
2014 Procurement 9 26 30 14 14 9 0 30 37 23
2014 Real property 22 27 24 20 6 0 0 26 50 39
2014 Materiel management 34 24 9 34 0 0 0 34 57 12
2014 Information management 15 32 11 24 14 0 5 39 50 61
2014 Information technology 22 25 30 11 8 1 2 20 49 150
2014 Internal audit 18 18 35 9 14 0 5 25 38 21
2014 Evaluation 44 21 14 7 14 0 0 21 65 14
2014 Other services to the public 15 17 30 19 13 2 5 34 34 75
2014 None of the above 20 24 27 14 9 2 3 24 47 267

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 26 22 20 10 9 2 33 42 80
2017 Health care practitioners 19 28 33 11 3 3 3 15 50 36
2017 Federal regulators 13 17 30 26 10 2 2 38 31 685
2017 Compliance, inspection and enforcement 11 19 26 21 15 3 4 39 33 1330
2017 Communications or public affairs 14 27 31 7 8 9 5 17 47 79
2017 Access to information and privacy 15 38 23 15 8 0 0 23 54 13
2017 Security 7 27 27 33 7 0 0 40 33 15
2017 Science and technology 8 15 23 25 21 4 5 50 25 750
2017 Administration and operations 9 19 30 22 13 2 5 38 30 535
2017 Human resources 11 18 26 21 18 2 5 42 31 196
2017 Financial management 4 13 31 35 17 0 0 52 17 106
2017 Procurement 0 25 35 20 15 0 5 36 27 20
2017 Real property 10 10 7 26 30 11 6 68 23 28
2017 Information management 7 18 17 33 13 7 6 52 28 42
2017 Information technology 10 11 33 27 10 6 2 41 23 118
2017 Internal audit 3 14 28 20 26 3 6 50 18 34
2017 Evaluation 9 15 40 36 0 0 0 36 24 20
2017 Data sciences 3 3 35 13 42 0 3 57 7 25
2017 Policy 17 18 24 24 10 2 4 37 37 155
2017 Project management 9 28 26 23 10 1 1 34 39 69
2017 Other services to the public 2 23 33 18 13 2 9 35 28 65
2017 None of the above 11 19 25 19 13 3 10 37 34 303
2014 Client contact centre 14 15 26 26 10 5 5 39 32 59
2014 Health care practitioners 11 16 27 25 14 5 2 41 29 44
2014 Federal regulators 13 20 30 22 10 2 2 34 35 764
2014 Compliance, inspection and enforcement 9 17 27 26 15 2 3 44 27 1705
2014 Communications or public affairs 6 18 23 33 11 4 5 48 27 82
2014 Access to information and privacy 0 19 43 20 12 0 6 34 20 15
2014 Security 0 20 17 36 27 0 0 63 20 11
2014 Science and technology 9 14 24 29 18 3 4 50 25 793
2014 Legal services 29 0 20 23 9 0 19 39 36 10
2014 Administration and operations 8 19 26 24 15 3 5 42 30 576
2014 Human resources 5 16 26 30 16 1 7 50 22 211
2014 Financial management 3 12 23 29 24 5 5 59 16 126
2014 Procurement 9 20 34 5 23 9 0 30 32 23
2014 Real property 10 12 21 22 21 6 8 50 25 40
2014 Materiel management 9 26 43 7 0 0 15 9 41 12
2014 Information management 8 16 19 31 15 4 6 52 27 61
2014 Information technology 5 13 26 29 21 3 3 53 19 149
2014 Internal audit 13 18 32 18 19 0 0 37 31 21
2014 Evaluation 23 0 36 28 14 0 0 42 23 14
2014 Other services to the public 3 16 31 25 18 3 5 47 20 76
2014 None of the above 10 15 28 26 13 4 4 43 27 269

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 6 28 31 15 9 7 4 27 39 80
2017 Health care practitioners 30 17 31 8 0 8 6 10 55 36
2017 Federal regulators 17 23 34 15 7 2 2 24 41 683
2017 Compliance, inspection and enforcement 13 23 33 17 9 3 3 27 38 1328
2017 Communications or public affairs 22 25 30 10 10 3 1 21 49 79
2017 Access to information and privacy 14 21 29 14 22 0 0 36 36 14
2017 Security 39 33 28 0 0 0 0 0 72 15
2017 Science and technology 13 19 29 16 12 5 5 31 36 747
2017 Administration and operations 12 26 33 15 8 3 4 24 40 534
2017 Human resources 12 21 37 13 12 1 4 26 35 198
2017 Financial management 12 18 40 14 13 1 1 28 30 107
2017 Procurement 20 20 45 10 5 0 0 15 40 20
2017 Real property 17 12 21 19 19 11 0 43 33 28
2017 Information management 2 11 41 15 24 0 7 42 14 42
2017 Information technology 17 25 35 14 6 2 2 20 44 118
2017 Internal audit 6 20 34 23 17 0 0 40 26 34
2017 Evaluation 14 10 55 10 0 6 5 11 27 20
2017 Data sciences 16 10 32 6 32 3 0 40 27 25
2017 Policy 18 22 30 19 9 1 2 28 41 155
2017 Project management 9 35 33 13 9 1 0 22 44 69
2017 Other services to the public 8 25 35 17 8 0 8 27 36 65
2017 None of the above 16 21 32 11 9 4 7 22 42 301
2014 Client contact centre 14 20 25 18 7 5 12 29 40 59
2014 Health care practitioners 9 27 40 11 4 4 4 17 39 45
2014 Federal regulators 18 26 30 13 7 3 2 21 47 765
2014 Compliance, inspection and enforcement 11 23 34 17 8 4 3 27 36 1704
2014 Communications or public affairs 16 20 35 21 5 2 1 27 37 82
2014 Access to information and privacy 6 20 55 7 12 0 0 19 26 15
2014 Security 12 26 45 17 0 0 0 17 38 11
2014 Science and technology 15 23 30 16 8 4 4 26 41 796
2014 Legal services 9 21 32 10 19 0 9 32 32 10
2014 Administration and operations 15 21 34 16 9 2 4 26 38 576
2014 Human resources 10 23 34 19 7 3 4 29 35 211
2014 Financial management 7 20 37 18 8 5 4 29 30 126
2014 Procurement 5 13 39 20 18 5 0 40 19 23
2014 Real property 14 29 21 14 9 6 8 26 50 40
2014 Materiel management 34 9 31 18 0 0 9 19 47 12
2014 Information management 6 28 28 20 9 1 6 32 37 61
2014 Information technology 17 28 34 12 5 2 1 18 47 149
2014 Internal audit 13 31 18 23 14 0 0 37 44 21
2014 Evaluation 15 16 28 21 21 0 0 42 31 14
2014 Other services to the public 5 18 32 22 15 4 4 40 25 76
2014 None of the above 15 22 31 14 9 3 5 26 40 269

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 52 12 5 3 0 0 80 7 80
2017 Health care practitioners 34 42 8 13 3 0 0 76 16 38
2017 Federal regulators 40 31 9 12 7 1 0 72 19 686
2017 Compliance, inspection and enforcement 34 36 11 11 8 0 0 70 19 1335
2017 Communications or public affairs 50 26 6 14 3 1 0 77 16 79
2017 Access to information and privacy 36 43 14 0 7 0 0 79 7 14
2017 Security 53 41 0 0 7 0 0 93 7 15
2017 Science and technology 36 34 8 13 7 1 1 72 20 749
2017 Administration and operations 46 29 10 10 5 0 0 75 15 539
2017 Human resources 52 25 9 9 5 0 0 77 14 198
2017 Financial management 45 38 5 7 5 0 0 82 13 108
2017 Procurement 30 30 20 5 10 0 5 63 16 20
2017 Real property 49 28 7 11 6 0 0 76 16 28
2017 Information management 49 31 9 7 4 0 0 80 11 42
2017 Information technology 53 29 9 5 0 2 2 86 5 118
2017 Internal audit 46 31 9 14 0 0 0 77 14 34
2017 Evaluation 40 20 10 25 5 0 0 60 30 20
2017 Data sciences 46 47 0 3 3 0 0 94 6 25
2017 Policy 48 27 6 13 6 1 0 75 19 155
2017 Project management 45 25 10 16 4 0 0 70 21 69
2017 Other services to the public 47 19 16 12 6 0 0 66 19 65
2017 None of the above 34 32 10 12 9 1 1 68 22 305
2014 Client contact centre 49 26 10 8 7 0 0 76 15 59
2014 Health care practitioners 31 44 7 4 13 0 0 76 18 45
2014 Federal regulators 45 29 6 11 8 1 0 75 19 764
2014 Compliance, inspection and enforcement 40 30 9 10 9 1 0 71 20 1707
2014 Communications or public affairs 49 32 6 9 2 2 0 83 11 82
2014 Access to information and privacy 60 33 0 7 0 0 0 93 7 15
2014 Security 27 17 35 9 12 0 0 44 21 11
2014 Science and technology 39 32 10 12 6 0 1 71 19 798
2014 Legal services 32 0 39 30 0 0 0 32 30 10
2014 Administration and operations 46 29 7 10 8 1 0 75 18 578
2014 Human resources 55 24 5 10 5 1 0 80 15 211
2014 Financial management 48 34 8 7 3 0 0 81 10 126
2014 Procurement 52 26 13 0 0 4 5 86 0 23
2014 Real property 27 32 13 14 14 0 0 60 28 40
2014 Materiel management 16 18 34 25 7 0 0 34 32 12
2014 Information management 55 23 7 6 5 3 0 81 11 62
2014 Information technology 47 33 5 11 2 1 1 82 13 150
2014 Internal audit 36 23 0 23 18 0 0 59 41 21
2014 Evaluation 21 36 21 21 0 0 0 57 21 14
2014 Other services to the public 47 35 4 8 7 0 0 82 15 76
2014 None of the above 40 30 12 11 5 1 0 72 16 270

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 33 53 10 4 0 0 0 87 4 80
2017 Health care practitioners 29 48 13 11 0 0 0 77 11 38
2017 Federal regulators 39 39 8 9 5 0 0 78 14 681
2017 Compliance, inspection and enforcement 33 43 11 9 4 0 0 76 13 1335
2017 Communications or public affairs 54 36 1 4 4 0 1 91 8 78
2017 Access to information and privacy 50 28 22 0 0 0 0 78 0 14
2017 Security 40 46 7 7 0 0 0 87 7 15
2017 Science and technology 34 41 10 10 4 0 0 76 14 748
2017 Administration and operations 48 35 7 8 2 0 0 83 10 536
2017 Human resources 47 34 7 9 3 0 0 81 12 198
2017 Financial management 51 39 6 3 1 0 0 89 4 107
2017 Procurement 30 50 0 20 0 0 0 80 20 20
2017 Real property 49 31 15 0 5 0 0 80 5 28
2017 Information management 42 45 7 2 4 0 0 86 7 41
2017 Information technology 51 37 10 2 1 0 0 88 2 118
2017 Internal audit 54 41 3 3 0 0 0 94 3 34
2017 Evaluation 34 51 6 5 5 0 0 84 10 20
2017 Data sciences 71 17 3 10 0 0 0 87 10 25
2017 Policy 53 29 4 10 4 0 0 81 14 154
2017 Project management 39 42 3 7 9 0 0 81 16 69
2017 Other services to the public 42 35 14 5 5 0 0 77 10 64
2017 None of the above 35 42 8 11 4 0 0 77 15 305
2014 Client contact centre 37 35 15 5 7 1 0 73 12 59
2014 Health care practitioners 22 56 7 11 4 0 0 78 16 45
2014 Federal regulators 43 38 6 8 5 0 0 81 13 764
2014 Compliance, inspection and enforcement 34 44 10 9 3 0 0 78 12 1709
2014 Communications or public affairs 60 32 4 4 1 0 0 92 5 82
2014 Access to information and privacy 46 48 0 6 0 0 0 94 6 15
2014 Security 36 44 0 20 0 0 0 80 20 11
2014 Science and technology 36 43 10 7 4 0 0 79 11 798
2014 Legal services 21 29 10 31 9 0 0 50 40 10
2014 Administration and operations 45 35 7 8 4 0 0 80 12 577
2014 Human resources 59 27 4 6 3 0 0 87 9 211
2014 Financial management 55 35 5 4 2 0 0 90 6 126
2014 Procurement 56 40 4 0 0 0 0 96 0 23
2014 Real property 35 34 18 5 8 0 0 69 13 40
2014 Materiel management 25 34 9 32 0 0 0 59 32 12
2014 Information management 58 28 8 2 3 2 0 87 5 62
2014 Information technology 42 38 9 11 1 0 0 79 12 150
2014 Internal audit 32 18 13 14 23 0 0 50 37 21
2014 Evaluation 35 36 7 7 14 0 0 72 21 14
2014 Other services to the public 40 43 11 3 4 0 0 82 7 76
2014 None of the above 36 43 13 6 2 0 0 79 8 269

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 32 44 13 3 2 6 0 81 5 80
2017 Health care practitioners 21 40 26 5 0 8 0 66 6 38
2017 Federal regulators 40 34 15 4 4 2 0 77 8 687
2017 Compliance, inspection and enforcement 35 39 16 4 4 2 0 76 7 1334
2017 Communications or public affairs 41 42 9 4 1 4 0 86 5 79
2017 Access to information and privacy 50 43 7 0 0 0 0 93 0 14
2017 Security 33 54 13 0 0 0 0 87 0 15
2017 Science and technology 36 41 14 4 3 3 0 79 7 746
2017 Administration and operations 48 34 12 3 3 1 0 82 6 539
2017 Human resources 52 33 12 1 1 0 1 86 2 197
2017 Financial management 45 36 10 3 3 3 0 83 6 108
2017 Procurement 35 25 30 5 0 5 0 63 5 20
2017 Real property 45 32 16 7 0 0 0 76 7 28
2017 Information management 61 26 9 0 0 4 0 91 0 42
2017 Information technology 41 45 6 2 1 6 0 91 3 118
2017 Internal audit 43 43 6 0 3 6 0 91 3 34
2017 Evaluation 20 55 15 5 5 0 0 75 10 20
2017 Data sciences 30 56 7 0 3 3 0 90 4 25
2017 Policy 42 37 12 4 2 3 0 82 6 154
2017 Project management 47 40 9 1 3 0 0 87 4 69
2017 Other services to the public 34 46 14 4 2 0 0 80 6 65
2017 None of the above 37 35 15 6 3 3 2 76 9 303
2014 Client contact centre 34 34 17 5 4 3 3 73 9 59
2014 Health care practitioners 27 44 13 7 4 2 2 74 12 45
2014 Federal regulators 50 30 12 3 3 2 0 82 6 765
2014 Compliance, inspection and enforcement 42 36 13 3 3 3 0 81 6 1709
2014 Communications or public affairs 52 31 14 1 0 1 0 84 1 83
2014 Access to information and privacy 74 19 7 0 0 0 0 93 0 15
2014 Security 36 27 25 0 12 0 0 63 12 11
2014 Science and technology 41 38 11 3 2 3 1 83 6 798
2014 Legal services 52 20 28 0 0 0 0 72 0 10
2014 Administration and operations 55 31 8 2 2 2 0 88 4 577
2014 Human resources 63 26 6 4 0 1 0 90 4 211
2014 Financial management 58 29 7 4 2 2 0 88 5 126
2014 Procurement 61 9 9 5 0 16 0 83 6 23
2014 Real property 37 42 13 3 0 5 0 84 3 40
2014 Materiel management 35 41 15 0 0 9 0 84 0 12
2014 Information management 65 25 6 1 0 3 0 92 2 62
2014 Information technology 53 35 9 1 1 1 0 89 2 150
2014 Internal audit 32 46 9 0 5 8 0 85 5 21
2014 Evaluation 49 35 15 0 0 0 0 85 0 14
2014 Other services to the public 47 35 12 1 4 0 2 83 5 76
2014 None of the above 47 33 11 3 2 4 1 83 5 270

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 31 47 14 3 2 4 0 81 5 80
2017 Health care practitioners 24 48 13 8 3 5 0 75 11 38
2017 Federal regulators 35 41 13 5 5 1 0 76 10 687
2017 Compliance, inspection and enforcement 31 41 15 7 3 2 0 74 11 1331
2017 Communications or public affairs 25 59 6 5 1 4 0 87 6 79
2017 Access to information and privacy 43 50 7 0 0 0 0 93 0 14
2017 Security 13 60 7 13 7 0 0 74 20 15
2017 Science and technology 34 43 11 6 2 2 0 80 8 751
2017 Administration and operations 45 39 9 3 3 1 0 85 6 537
2017 Human resources 50 35 9 2 2 1 1 87 4 197
2017 Financial management 46 41 6 1 3 2 1 90 4 107
2017 Procurement 40 40 5 10 5 0 0 80 15 20
2017 Real property 48 36 13 2 0 0 0 84 2 28
2017 Information management 63 32 2 2 0 0 0 95 2 42
2017 Information technology 43 42 8 2 0 5 0 89 3 118
2017 Internal audit 37 39 12 9 0 3 0 79 9 34
2017 Evaluation 40 40 5 5 5 5 0 85 10 20
2017 Data sciences 36 51 3 10 0 0 0 87 10 25
2017 Policy 36 41 9 9 2 2 0 79 11 155
2017 Project management 43 39 10 7 0 0 0 83 7 69
2017 Other services to the public 34 48 12 2 5 0 0 82 6 65
2017 None of the above 32 41 16 7 2 2 0 74 10 303
2014 Client contact centre 27 43 17 7 3 3 0 72 10 59
2014 Health care practitioners 27 53 7 7 4 2 0 82 11 45
2014 Federal regulators 43 37 10 5 3 2 0 82 8 765
2014 Compliance, inspection and enforcement 36 39 13 7 4 2 0 76 10 1708
2014 Communications or public affairs 45 42 7 5 1 0 0 87 6 83
2014 Access to information and privacy 60 33 0 7 0 0 0 93 7 15
2014 Security 9 62 8 0 12 9 0 78 13 11
2014 Science and technology 38 42 9 6 2 3 0 82 8 798
2014 Legal services 42 49 9 0 0 0 0 91 0 10
2014 Administration and operations 53 32 8 4 2 1 0 86 6 577
2014 Human resources 58 32 5 5 0 0 0 89 6 211
2014 Financial management 59 28 7 5 0 1 0 88 5 126
2014 Procurement 61 22 13 0 0 4 0 86 0 23
2014 Real property 35 49 13 3 0 0 0 85 3 40
2014 Materiel management 25 50 16 9 0 0 0 75 9 12
2014 Information management 60 36 3 0 0 1 0 97 0 62
2014 Information technology 52 37 8 1 1 2 0 90 1 150
2014 Internal audit 27 51 9 0 9 4 0 81 9 21
2014 Evaluation 28 42 22 0 0 7 0 76 0 14
2014 Other services to the public 46 34 13 1 4 1 0 81 5 76
2014 None of the above 45 33 14 4 2 2 0 79 6 270

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 39 48 6 4 3 0 0 88 6 80
2017 Health care practitioners 26 37 21 13 3 0 0 63 16 38
2017 Federal regulators 37 39 11 8 5 0 0 76 13 686
2017 Compliance, inspection and enforcement 34 41 12 9 4 0 0 75 13 1332
2017 Communications or public affairs 44 38 6 10 3 0 0 81 13 78
2017 Access to information and privacy 36 43 22 0 0 0 0 78 0 14
2017 Security 33 41 13 13 0 0 0 74 13 15
2017 Science and technology 37 42 10 8 3 0 0 79 11 751
2017 Administration and operations 50 33 10 4 3 0 0 83 7 539
2017 Human resources 61 28 5 4 1 0 0 89 6 195
2017 Financial management 54 38 3 3 2 0 1 93 4 108
2017 Procurement 40 50 5 5 0 0 0 90 5 20
2017 Real property 49 41 2 7 0 0 0 90 7 28
2017 Information management 61 30 4 5 0 0 0 91 5 42
2017 Information technology 48 41 5 5 1 0 0 89 6 118
2017 Internal audit 66 28 6 0 0 0 0 94 0 34
2017 Evaluation 55 31 5 5 5 0 0 86 10 20
2017 Data sciences 49 48 3 0 0 0 0 97 0 25
2017 Policy 39 41 8 9 3 1 0 80 12 155
2017 Project management 46 40 9 3 1 0 0 87 4 69
2017 Other services to the public 43 26 17 11 3 0 0 69 14 65
2017 None of the above 32 43 13 7 4 0 0 76 11 305
2014 Client contact centre 30 41 18 2 7 2 0 73 9 59
2014 Health care practitioners 38 33 9 11 7 2 0 73 18 45
2014 Federal regulators 44 35 9 7 5 0 0 79 13 765
2014 Compliance, inspection and enforcement 40 37 12 6 4 0 0 77 10 1707
2014 Communications or public affairs 54 39 0 4 4 0 0 93 7 83
2014 Access to information and privacy 52 40 7 0 0 0 0 93 0 15
2014 Security 27 44 17 0 12 0 0 71 12 11
2014 Science and technology 38 41 11 5 5 0 0 79 10 798
2014 Legal services 42 41 9 9 0 0 0 82 9 10
2014 Administration and operations 53 33 7 3 2 1 0 87 6 578
2014 Human resources 62 26 5 5 1 0 0 89 6 211
2014 Financial management 66 25 7 2 0 0 0 91 2 126
2014 Procurement 74 21 5 0 0 0 0 95 0 23
2014 Real property 31 40 23 3 3 0 0 71 6 39
2014 Materiel management 25 50 7 9 9 0 0 75 18 12
2014 Information management 69 25 6 0 0 0 0 94 0 62
2014 Information technology 47 40 9 2 1 0 0 87 3 150
2014 Internal audit 38 39 5 5 14 0 0 77 18 20
2014 Evaluation 15 63 15 7 0 0 0 77 7 14
2014 Other services to the public 49 41 8 0 3 0 0 89 3 76
2014 None of the above 46 32 13 5 4 0 0 78 9 269

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 31 20 12 6 5 5 58 21 80
2017 Health care practitioners 18 29 18 11 11 8 5 55 24 38
2017 Federal regulators 24 31 17 13 9 3 2 59 24 686
2017 Compliance, inspection and enforcement 19 33 19 13 10 4 2 56 24 1335
2017 Communications or public affairs 28 23 14 15 7 7 5 59 26 79
2017 Access to information and privacy 14 50 14 0 14 7 0 69 15 14
2017 Security 27 33 13 13 7 7 0 65 22 15
2017 Science and technology 21 31 15 15 12 4 2 55 29 751
2017 Administration and operations 31 30 13 14 5 4 3 66 20 537
2017 Human resources 28 32 12 9 9 4 7 67 20 198
2017 Financial management 27 45 10 7 5 5 2 78 12 108
2017 Procurement 15 30 15 20 15 0 5 47 37 20
2017 Real property 35 27 12 15 8 3 0 63 24 28
2017 Information management 32 24 28 4 2 2 7 62 7 42
2017 Information technology 36 29 16 6 1 7 6 74 7 118
2017 Internal audit 38 29 14 5 3 3 9 75 9 34
2017 Evaluation 34 20 15 16 15 0 0 54 31 20
2017 Data sciences 48 22 3 6 3 0 17 85 12 25
2017 Policy 29 28 17 9 8 7 4 63 18 155
2017 Project management 26 28 21 6 13 1 4 58 20 69
2017 Other services to the public 30 33 15 9 8 3 1 66 18 65
2017 None of the above 20 31 18 15 10 2 3 55 26 305
2014 Client contact centre 27 29 23 10 10 0 2 57 20 59
2014 Health care practitioners 11 40 11 22 16 0 0 51 38 45
2014 Federal regulators 29 34 12 11 9 3 3 67 20 764
2014 Compliance, inspection and enforcement 25 33 15 13 10 3 1 61 24 1707
2014 Communications or public affairs 39 36 10 5 0 8 2 84 5 82
2014 Access to information and privacy 32 49 6 0 0 6 7 93 0 15
2014 Security 27 43 0 9 12 9 0 77 23 11
2014 Science and technology 24 36 13 14 9 3 2 62 24 798
2014 Legal services 21 0 39 19 10 10 0 24 33 10
2014 Administration and operations 30 30 11 13 9 4 4 65 23 578
2014 Human resources 43 29 8 9 5 2 4 77 15 211
2014 Financial management 30 36 13 8 6 2 5 71 15 126
2014 Procurement 48 18 17 5 0 13 0 75 5 23
2014 Real property 22 27 12 18 21 0 0 49 39 40
2014 Materiel management 16 34 16 26 7 0 0 50 34 12
2014 Information management 41 32 9 6 5 5 2 79 12 62
2014 Information technology 31 28 20 7 5 3 6 66 13 150
2014 Internal audit 23 18 18 14 22 5 0 43 38 21
2014 Evaluation 30 28 21 7 7 7 0 62 15 14
2014 Other services to the public 31 43 2 10 7 1 5 79 18 76
2014 None of the above 30 30 17 11 5 3 3 64 18 270

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 49 16 2 0 5 0 81 3 80
2017 Health care practitioners 13 73 8 5 0 0 0 86 5 37
2017 Federal regulators 44 40 8 5 2 1 0 85 7 684
2017 Compliance, inspection and enforcement 33 45 12 5 3 2 0 80 8 1332
2017 Communications or public affairs 42 50 4 1 1 1 0 94 3 78
2017 Access to information and privacy 43 29 22 7 0 0 0 71 7 14
2017 Security 20 53 7 0 13 7 0 78 14 15
2017 Science and technology 39 43 10 4 2 2 0 83 7 749
2017 Administration and operations 43 40 11 4 1 1 0 84 5 536
2017 Human resources 47 37 8 2 1 3 0 87 4 198
2017 Financial management 30 53 9 2 2 4 1 87 4 108
2017 Procurement 44 51 5 0 0 0 0 95 0 20
2017 Real property 50 40 3 5 0 3 0 92 5 27
2017 Information management 35 48 7 0 0 8 2 92 0 42
2017 Information technology 35 50 6 1 3 5 0 89 4 118
2017 Internal audit 46 37 9 0 0 9 0 90 0 34
2017 Evaluation 51 30 5 5 5 5 0 85 10 20
2017 Data sciences 39 57 3 0 0 0 0 97 0 25
2017 Policy 46 41 9 2 2 1 0 87 4 155
2017 Project management 35 51 11 1 0 1 0 87 2 69
2017 Other services to the public 40 48 9 1 0 2 0 89 1 65
2017 None of the above 34 41 13 4 5 3 0 78 8 303
2014 Client contact centre 26 50 17 2 0 3 2 80 2 59
2014 Health care practitioners 29 49 22 0 0 0 0 78 0 45
2014 Federal regulators 51 36 5 5 2 1 0 88 7 764
2014 Compliance, inspection and enforcement 37 46 10 5 2 1 0 84 6 1708
2014 Communications or public affairs 62 27 4 5 1 1 0 90 6 83
2014 Access to information and privacy 19 46 20 7 0 7 0 71 8 15
2014 Security 35 44 9 0 12 0 0 79 12 11
2014 Science and technology 37 47 8 4 2 2 0 86 6 798
2014 Legal services 33 46 10 0 0 0 10 88 0 10
2014 Administration and operations 44 42 8 3 1 3 0 88 4 577
2014 Human resources 47 39 7 2 0 2 2 90 2 210
2014 Financial management 50 37 6 4 0 2 2 90 4 126
2014 Procurement 73 22 5 0 0 0 0 95 0 23
2014 Real property 32 46 14 5 2 0 0 79 7 40
2014 Materiel management 51 49 0 0 0 0 0 100 0 12
2014 Information management 55 31 6 0 0 8 0 94 0 62
2014 Information technology 38 37 13 5 1 5 1 79 6 150
2014 Internal audit 32 46 13 0 9 0 0 78 9 21
2014 Evaluation 36 49 7 0 0 9 0 93 0 14
2014 Other services to the public 45 43 8 1 0 3 0 90 1 76
2014 None of the above 43 39 11 4 1 2 0 84 5 270

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 23 51 11 11 2 1 0 75 14 80
2017 Health care practitioners 24 45 13 8 8 3 0 71 16 38
2017 Federal regulators 41 37 10 5 5 2 1 80 10 684
2017 Compliance, inspection and enforcement 32 42 12 9 3 1 1 76 11 1331
2017 Communications or public affairs 37 31 14 13 4 2 0 69 17 79
2017 Access to information and privacy 36 50 14 0 0 0 0 86 0 14
2017 Security 33 27 13 7 13 7 0 64 21 15
2017 Science and technology 32 40 11 8 5 3 0 75 14 749
2017 Administration and operations 37 39 10 9 2 2 1 78 12 538
2017 Human resources 52 29 7 8 3 1 1 82 11 197
2017 Financial management 39 38 9 5 4 3 2 81 10 108
2017 Procurement 35 30 26 5 5 0 0 64 10 20
2017 Real property 48 36 5 6 0 6 0 89 6 28
2017 Information management 40 47 9 0 5 0 0 87 5 41
2017 Information technology 41 40 6 5 3 3 2 86 8 118
2017 Internal audit 52 31 9 5 3 0 0 83 8 34
2017 Evaluation 26 54 15 5 0 0 0 80 5 20
2017 Data sciences 23 57 7 7 3 0 3 82 10 25
2017 Policy 33 36 12 10 5 3 1 71 16 155
2017 Project management 38 41 4 6 8 3 0 82 14 68
2017 Other services to the public 34 44 11 5 3 2 2 80 8 64
2017 None of the above 27 44 11 7 6 3 1 74 14 304
2014 Client contact centre 29 43 15 8 3 2 0 73 12 58
2014 Health care practitioners 31 42 11 11 2 2 0 75 14 45
2014 Federal regulators 46 36 8 5 3 2 1 84 8 765
2014 Compliance, inspection and enforcement 39 40 10 6 3 1 0 80 10 1709
2014 Communications or public affairs 57 34 2 4 0 4 0 94 4 83
2014 Access to information and privacy 32 34 13 6 14 0 0 67 20 15
2014 Security 35 44 0 9 12 0 0 79 21 11
2014 Science and technology 34 43 9 7 4 2 1 80 11 798
2014 Legal services 21 58 21 0 0 0 0 79 0 10
2014 Administration and operations 46 36 8 6 3 1 1 83 9 578
2014 Human resources 48 39 3 7 1 1 1 89 8 211
2014 Financial management 54 32 6 4 3 0 1 86 8 126
2014 Procurement 51 39 5 0 5 0 0 91 5 23
2014 Real property 33 43 16 8 0 0 0 76 8 40
2014 Materiel management 41 33 26 0 0 0 0 74 0 12
2014 Information management 61 21 6 8 3 1 0 83 11 62
2014 Information technology 35 34 15 10 4 1 2 71 14 150
2014 Internal audit 41 27 0 19 13 0 0 69 31 21
2014 Evaluation 29 65 0 7 0 0 0 93 7 14
2014 Other services to the public 33 46 12 4 3 3 0 81 7 76
2014 None of the above 44 33 11 6 3 2 1 80 9 270

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 28 33 11 2 3 1 51 14 80
2017 Health care practitioners 11 48 18 13 5 5 0 61 19 38
2017 Federal regulators 31 38 16 9 5 1 1 69 14 685
2017 Compliance, inspection and enforcement 21 39 21 10 5 3 1 62 16 1332
2017 Communications or public affairs 26 37 14 11 7 5 0 66 19 79
2017 Access to information and privacy 21 43 36 0 0 0 0 64 0 14
2017 Security 33 14 26 27 0 0 0 47 27 15
2017 Science and technology 21 37 21 13 5 3 1 60 18 751
2017 Administration and operations 28 34 19 10 4 4 1 65 15 538
2017 Human resources 36 27 17 12 5 2 1 65 18 198
2017 Financial management 26 38 17 9 4 5 1 68 14 108
2017 Procurement 10 24 50 15 0 0 0 34 15 20
2017 Real property 22 37 33 9 0 0 0 59 9 27
2017 Information management 35 37 15 5 0 8 0 78 5 42
2017 Information technology 26 40 17 8 5 4 1 69 13 118
2017 Internal audit 37 37 17 6 0 0 3 76 6 34
2017 Evaluation 15 56 15 5 9 0 0 71 14 20
2017 Data sciences 27 26 19 29 0 0 0 52 29 25
2017 Policy 24 37 16 12 6 3 2 65 19 155
2017 Project management 31 28 23 9 3 7 0 63 13 69
2017 Other services to the public 23 41 17 8 6 3 2 67 15 65
2017 None of the above 19 38 20 10 6 5 1 61 17 305
2014 Client contact centre 22 26 27 17 3 5 0 51 22 59
2014 Health care practitioners 18 44 9 16 4 9 0 68 22 45
2014 Federal regulators 34 34 19 7 3 2 1 70 10 762
2014 Compliance, inspection and enforcement 27 38 18 9 5 2 1 67 14 1708
2014 Communications or public affairs 37 37 12 10 0 2 1 77 10 83
2014 Access to information and privacy 39 27 26 0 7 0 0 67 7 15
2014 Security 35 44 0 21 0 0 0 79 21 11
2014 Science and technology 22 36 22 10 5 4 1 61 16 798
2014 Legal services 12 48 19 10 0 10 0 67 12 10
2014 Administration and operations 35 33 15 9 3 4 1 72 13 578
2014 Human resources 38 32 15 7 2 3 2 74 10 211
2014 Financial management 39 29 17 7 4 3 1 71 12 126
2014 Procurement 51 37 4 0 0 4 5 96 0 23
2014 Real property 16 43 27 11 3 0 0 59 14 40
2014 Materiel management 26 49 9 7 9 0 0 75 16 12
2014 Information management 27 47 9 12 2 3 0 77 14 62
2014 Information technology 26 35 17 9 7 5 2 65 17 149
2014 Internal audit 18 45 14 19 0 4 0 66 19 21
2014 Evaluation 43 35 7 0 0 15 0 92 0 14
2014 Other services to the public 19 49 16 9 4 3 1 70 14 76
2014 None of the above 30 33 17 9 5 6 1 67 14 269

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 15 36 15 14 8 11 1 58 25 80
2017 Health care practitioners 8 40 18 10 16 5 3 52 28 38
2017 Federal regulators 18 24 15 18 19 4 2 45 39 684
2017 Compliance, inspection and enforcement 14 29 17 18 16 5 1 46 35 1328
2017 Communications or public affairs 8 32 16 14 15 15 1 47 34 79
2017 Access to information and privacy 14 21 43 14 7 0 0 36 22 14
2017 Security 7 27 14 26 20 7 0 36 50 15
2017 Science and technology 16 30 16 16 13 8 1 51 32 745
2017 Administration and operations 20 27 15 17 11 6 2 52 31 537
2017 Human resources 26 20 17 15 13 6 2 51 31 198
2017 Financial management 11 26 19 14 13 11 6 44 33 108
2017 Procurement 15 10 25 30 15 5 0 26 48 20
2017 Real property 21 29 16 5 19 6 5 56 26 28
2017 Information management 20 26 16 11 7 15 6 58 22 42
2017 Information technology 19 29 25 15 3 7 2 52 20 117
2017 Internal audit 21 38 9 9 9 15 0 69 21 33
2017 Evaluation 10 25 26 20 5 15 0 41 29 20
2017 Data sciences 0 30 13 16 3 13 25 48 31 25
2017 Policy 14 21 18 13 19 12 3 41 38 154
2017 Project management 14 26 14 13 25 6 1 44 41 69
2017 Other services to the public 20 31 17 14 16 2 2 53 30 65
2017 None of the above 12 33 13 14 17 8 2 51 35 304
2014 Client contact centre 20 20 14 30 10 5 1 43 42 59
2014 Health care practitioners 24 31 11 24 7 2 0 57 32 45
2014 Federal regulators 18 21 15 18 20 6 2 43 41 765
2014 Compliance, inspection and enforcement 16 27 18 17 16 5 1 46 36 1709
2014 Communications or public affairs 12 22 19 14 8 19 5 45 30 83
2014 Access to information and privacy 12 33 7 33 14 0 0 45 48 15
2014 Security 0 53 9 9 30 0 0 53 39 11
2014 Science and technology 13 26 18 19 15 7 2 43 37 798
2014 Legal services 0 40 30 10 21 0 0 40 31 10
2014 Administration and operations 22 22 19 16 15 5 3 47 33 576
2014 Human resources 22 22 16 17 13 5 5 49 33 211
2014 Financial management 18 30 14 11 18 5 3 52 32 126
2014 Procurement 26 26 9 4 12 22 0 67 21 23
2014 Real property 18 39 8 12 21 2 0 59 33 40
2014 Materiel management 18 41 9 16 16 0 0 59 32 12
2014 Information management 25 22 17 9 12 12 3 55 25 62
2014 Information technology 16 25 21 19 9 8 3 45 31 150
2014 Internal audit 14 28 9 23 27 0 0 41 50 21
2014 Evaluation 7 14 7 14 29 30 0 30 61 14
2014 Other services to the public 19 24 16 20 11 9 2 48 34 76
2014 None of the above 19 18 23 17 14 8 1 41 34 270

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 36 52 4 8 1 0 0 88 9 80
2017 Health care practitioners 24 42 3 18 13 0 0 66 31 38
2017 Federal regulators 18 47 6 18 10 0 0 65 29 686
2017 Compliance, inspection and enforcement 20 50 7 15 8 0 0 71 22 1336
2017 Communications or public affairs 35 46 2 12 5 0 0 80 17 79
2017 Access to information and privacy 35 50 7 7 0 0 0 86 7 14
2017 Security 27 41 33 0 0 0 0 67 0 15
2017 Science and technology 30 49 6 11 4 0 0 79 15 750
2017 Administration and operations 38 48 3 7 3 0 0 87 10 538
2017 Human resources 35 43 4 13 5 0 0 78 18 198
2017 Financial management 39 50 1 7 3 0 0 89 10 108
2017 Procurement 35 55 0 10 0 0 0 90 10 20
2017 Real property 49 28 3 13 7 0 0 77 20 28
2017 Information management 40 47 2 11 0 0 0 87 11 41
2017 Information technology 33 45 4 15 3 0 0 77 18 118
2017 Internal audit 26 62 0 6 6 0 0 89 11 34
2017 Evaluation 20 50 9 16 5 0 0 70 20 20
2017 Data sciences 38 39 3 16 3 0 0 77 19 25
2017 Policy 21 50 4 14 10 0 0 71 25 155
2017 Project management 22 60 3 14 1 0 0 82 16 69
2017 Other services to the public 23 54 3 14 6 0 0 77 20 65
2017 None of the above 20 54 6 14 6 0 0 74 20 305
2014 Client contact centre 31 48 12 7 2 0 0 79 9 58
2014 Health care practitioners 22 56 9 7 7 0 0 78 13 45
2014 Federal regulators 22 50 5 17 7 0 0 71 24 765
2014 Compliance, inspection and enforcement 21 50 5 18 6 0 0 72 23 1707
2014 Communications or public affairs 44 51 4 1 0 0 0 95 1 82
2014 Access to information and privacy 38 56 6 0 0 0 0 94 0 15
2014 Security 9 52 9 18 12 0 0 61 30 11
2014 Science and technology 26 49 4 14 7 0 0 75 20 797
2014 Legal services 59 41 0 0 0 0 0 100 0 10
2014 Administration and operations 40 49 2 7 3 0 0 88 9 578
2014 Human resources 37 46 3 8 6 0 0 83 13 211
2014 Financial management 56 36 1 6 1 0 0 92 8 126
2014 Procurement 61 35 4 0 0 0 0 96 0 23
2014 Real property 28 57 7 3 5 0 0 85 8 40
2014 Materiel management 50 25 9 16 0 0 0 75 16 12
2014 Information management 38 40 5 12 4 0 0 79 17 62
2014 Information technology 28 48 9 13 1 0 0 76 15 150
2014 Internal audit 28 58 0 9 5 0 0 86 14 21
2014 Evaluation 22 62 0 16 0 0 0 84 16 14
2014 Other services to the public 28 52 5 7 8 0 0 80 15 76
2014 None of the above 28 46 7 13 5 0 0 75 18 270

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 41 43 8 7 1 0 0 84 9 80
2017 Health care practitioners 32 37 5 18 8 0 0 69 26 38
2017 Federal regulators 36 37 6 15 6 0 0 72 21 686
2017 Compliance, inspection and enforcement 32 41 8 13 7 0 0 73 20 1330
2017 Communications or public affairs 40 42 7 10 1 0 0 81 11 79
2017 Access to information and privacy 57 29 0 7 7 0 0 86 14 14
2017 Security 33 28 19 13 7 0 0 61 20 15
2017 Science and technology 40 37 9 9 5 0 0 77 14 748
2017 Administration and operations 54 33 4 6 3 0 0 87 9 538
2017 Human resources 48 28 6 9 10 0 0 76 18 197
2017 Financial management 55 35 1 9 1 0 0 90 10 108
2017 Procurement 55 35 5 5 0 0 0 90 5 20
2017 Real property 72 10 3 13 3 0 0 81 16 27
2017 Information management 39 48 6 2 4 0 0 87 7 42
2017 Information technology 46 43 2 6 2 0 0 89 8 117
2017 Internal audit 54 35 0 11 0 0 0 89 11 34
2017 Evaluation 55 21 9 5 10 0 0 76 15 20
2017 Data sciences 51 19 7 20 3 0 0 71 23 25
2017 Policy 38 35 6 18 4 0 0 73 21 154
2017 Project management 53 31 3 13 0 0 0 84 13 69
2017 Other services to the public 26 52 11 8 3 0 0 78 11 65
2017 None of the above 34 39 9 11 7 0 0 74 18 304
2014 Client contact centre 42 35 5 7 11 0 0 77 18 59
2014 Health care practitioners 40 22 11 18 9 0 0 62 27 45
2014 Federal regulators 40 36 7 10 7 0 0 76 18 764
2014 Compliance, inspection and enforcement 35 36 8 14 7 0 0 72 21 1706
2014 Communications or public affairs 53 36 2 6 2 0 0 89 8 82
2014 Access to information and privacy 52 28 6 13 0 0 0 81 13 15
2014 Security 27 43 0 18 0 12 0 80 20 11
2014 Science and technology 38 37 7 11 5 0 0 76 17 798
2014 Legal services 71 29 0 0 0 0 0 100 0 10
2014 Administration and operations 53 31 6 7 3 0 0 84 10 577
2014 Human resources 51 31 7 5 6 0 0 83 10 211
2014 Financial management 62 27 4 5 2 0 0 89 7 126
2014 Procurement 60 9 9 18 5 0 0 69 22 23
2014 Real property 51 35 3 2 9 0 0 86 11 40
2014 Materiel management 41 41 9 9 0 0 0 83 9 12
2014 Information management 57 32 5 6 0 0 0 89 6 62
2014 Information technology 51 36 3 8 2 0 0 87 10 150
2014 Internal audit 32 36 4 14 14 0 0 68 28 21
2014 Evaluation 28 43 0 29 0 0 0 71 29 14
2014 Other services to the public 36 41 10 9 3 0 0 78 12 76
2014 None of the above 47 34 7 9 3 0 0 81 12 270

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 41 52 5 3 0 0 0 93 3 80
2017 Health care practitioners 40 34 8 15 3 0 0 74 18 38
2017 Federal regulators 42 38 7 8 5 0 0 80 13 686
2017 Compliance, inspection and enforcement 34 45 9 10 3 0 0 79 12 1332
2017 Communications or public affairs 43 42 5 8 1 0 1 86 9 77
2017 Access to information and privacy 43 43 14 0 0 0 0 86 0 14
2017 Security 41 47 6 7 0 0 0 88 7 15
2017 Science and technology 49 39 6 4 1 0 0 89 5 749
2017 Administration and operations 52 37 4 5 1 0 1 90 6 537
2017 Human resources 58 29 6 4 3 0 0 88 7 197
2017 Financial management 61 33 4 2 0 0 0 94 2 108
2017 Procurement 40 40 15 5 0 0 0 80 5 20
2017 Real property 68 18 5 9 0 0 0 86 9 27
2017 Information management 52 41 2 2 2 0 0 93 5 42
2017 Information technology 44 46 7 2 1 0 0 90 2 118
2017 Internal audit 57 40 3 0 0 0 0 97 0 34
2017 Evaluation 56 30 10 5 0 0 0 86 5 20
2017 Data sciences 64 26 3 7 0 0 0 90 7 25
2017 Policy 53 26 8 10 3 0 0 79 13 155
2017 Project management 49 38 7 6 0 0 0 87 6 69
2017 Other services to the public 26 59 11 2 3 0 0 84 5 65
2017 None of the above 36 43 10 5 3 1 2 81 9 304
2014 Client contact centre 29 40 17 9 3 2 0 71 12 59
2014 Health care practitioners 35 40 9 13 2 0 0 76 16 45
2014 Federal regulators 42 40 7 8 2 0 0 82 11 765
2014 Compliance, inspection and enforcement 36 44 8 9 3 0 0 80 12 1703
2014 Communications or public affairs 63 27 2 6 1 0 0 90 7 81
2014 Access to information and privacy 60 34 6 0 0 0 0 94 0 15
2014 Security 45 26 0 17 12 0 0 71 29 11
2014 Science and technology 48 37 8 6 2 0 0 85 8 797
2014 Legal services 30 51 10 9 0 0 0 81 9 10
2014 Administration and operations 53 33 6 5 3 0 0 86 7 578
2014 Human resources 59 28 7 5 0 0 1 88 5 211
2014 Financial management 70 23 3 2 2 0 0 93 4 126
2014 Procurement 65 30 0 5 0 0 0 95 5 23
2014 Real property 43 36 10 0 11 0 0 79 11 40
2014 Materiel management 66 16 18 0 0 0 0 82 0 12
2014 Information management 40 44 6 9 0 0 0 84 9 62
2014 Information technology 39 46 11 3 1 0 0 85 3 150
2014 Internal audit 46 26 14 5 5 0 5 75 10 21
2014 Evaluation 42 51 7 0 0 0 0 93 0 14
2014 Other services to the public 38 44 8 7 3 0 0 83 9 76
2014 None of the above 46 34 8 9 2 1 0 80 12 270

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 53 36 7 4 0 0 0 89 4 80
2017 Health care practitioners 34 50 5 8 3 0 0 84 11 38
2017 Federal regulators 71 21 3 3 1 0 1 93 4 684
2017 Compliance, inspection and enforcement 65 27 4 3 1 0 0 92 4 1336
2017 Communications or public affairs 71 25 0 3 0 1 0 97 3 78
2017 Access to information and privacy 71 29 0 0 0 0 0 100 0 14
2017 Security 53 20 7 13 0 7 0 78 14 15
2017 Science and technology 68 22 5 3 1 1 1 92 4 751
2017 Administration and operations 74 21 2 3 1 0 0 94 4 538
2017 Human resources 73 20 2 1 2 0 0 94 3 198
2017 Financial management 74 22 2 2 0 0 0 97 2 108
2017 Procurement 85 10 5 0 0 0 0 95 0 20
2017 Real property 74 18 2 6 0 0 0 92 6 28
2017 Information management 71 20 0 2 2 2 2 95 5 42
2017 Information technology 67 23 6 2 1 2 1 92 3 118
2017 Internal audit 74 14 6 6 0 0 0 89 6 34
2017 Evaluation 71 5 10 15 0 0 0 75 15 20
2017 Data sciences 80 17 3 0 0 0 0 97 0 24
2017 Policy 70 16 6 6 1 1 0 87 7 154
2017 Project management 67 28 1 2 0 1 1 97 2 69
2017 Other services to the public 56 35 6 3 0 0 0 91 3 65
2017 None of the above 61 27 6 3 2 0 0 88 5 303
2014 Client contact centre 56 31 3 8 0 0 2 89 8 59
2014 Health care practitioners 53 33 4 7 2 0 0 87 9 45
2014 Federal regulators 74 18 3 3 1 1 1 93 4 764
2014 Compliance, inspection and enforcement 66 25 3 3 1 0 1 92 4 1706
2014 Communications or public affairs 81 12 2 2 1 1 0 94 4 82
2014 Access to information and privacy 80 13 0 0 7 0 0 93 7 15
2014 Security 35 44 21 0 0 0 0 79 0 11
2014 Science and technology 65 25 4 3 1 0 1 91 4 798
2014 Legal services 90 10 0 0 0 0 0 100 0 10
2014 Administration and operations 76 20 2 2 1 0 0 96 2 578
2014 Human resources 77 16 3 2 1 0 0 94 3 211
2014 Financial management 82 13 2 3 0 0 1 95 3 126
2014 Procurement 82 13 5 0 0 0 0 95 0 23
2014 Real property 64 27 0 6 0 0 3 94 6 40
2014 Materiel management 57 25 9 9 0 0 0 82 9 12
2014 Information management 71 22 6 2 0 0 0 92 2 62
2014 Information technology 68 24 4 3 2 0 0 91 5 150
2014 Internal audit 64 26 0 9 0 0 0 91 9 21
2014 Evaluation 63 30 7 0 0 0 0 93 0 14
2014 Other services to the public 70 22 3 4 1 0 0 92 5 75
2014 None of the above 64 24 7 3 1 1 1 89 4 270

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 44 31 7 11 6 0 1 75 17 80
2017 Health care practitioners 41 24 8 8 19 0 0 65 27 37
2017 Federal regulators 73 16 4 4 2 0 1 90 6 686
2017 Compliance, inspection and enforcement 68 21 5 4 2 0 1 90 5 1334
2017 Communications or public affairs 66 21 1 9 2 0 1 88 11 79
2017 Access to information and privacy 71 7 0 14 7 0 0 78 22 14
2017 Security 47 19 14 20 0 0 0 66 20 15
2017 Science and technology 70 19 4 5 1 0 1 90 7 751
2017 Administration and operations 70 19 3 5 3 0 0 89 8 538
2017 Human resources 57 31 2 9 1 0 0 87 10 198
2017 Financial management 54 29 6 10 1 0 0 83 11 107
2017 Procurement 75 15 0 5 5 0 0 90 10 20
2017 Real property 69 21 6 0 0 0 5 94 0 28
2017 Information management 54 28 4 8 5 0 0 83 13 42
2017 Information technology 67 19 6 7 1 0 0 86 8 117
2017 Internal audit 60 17 2 20 0 0 0 77 20 34
2017 Evaluation 67 14 5 15 0 0 0 81 15 20
2017 Data sciences 60 10 10 16 3 0 0 70 20 25
2017 Policy 66 19 3 6 5 0 1 86 11 154
2017 Project management 62 24 3 9 0 0 2 88 9 69
2017 Other services to the public 69 23 3 2 3 0 0 92 5 65
2017 None of the above 60 21 9 4 4 1 1 83 8 304
2014 Client contact centre 44 26 10 13 3 0 3 72 17 59
2014 Health care practitioners 47 29 7 9 9 0 0 76 18 45
2014 Federal regulators 73 15 4 4 2 0 1 89 7 765
2014 Compliance, inspection and enforcement 69 19 4 4 3 0 1 90 7 1707
2014 Communications or public affairs 70 22 4 1 4 0 0 91 5 82
2014 Access to information and privacy 67 20 0 6 7 0 0 87 13 15
2014 Security 26 56 0 9 9 0 0 82 18 11
2014 Science and technology 68 17 4 6 2 0 2 87 9 797
2014 Legal services 70 30 0 0 0 0 0 100 0 10
2014 Administration and operations 68 19 4 7 1 0 0 88 8 577
2014 Human resources 72 17 4 4 3 0 0 89 7 211
2014 Financial management 58 22 6 8 5 0 1 81 12 126
2014 Procurement 75 17 8 0 0 0 0 92 0 23
2014 Real property 65 19 2 7 3 0 3 87 11 40
2014 Materiel management 51 25 24 0 0 0 0 76 0 12
2014 Information management 63 22 5 5 6 0 0 85 11 62
2014 Information technology 65 23 5 5 1 0 2 90 5 150
2014 Internal audit 55 9 5 18 13 0 0 64 31 21
2014 Evaluation 63 23 0 7 7 0 0 86 14 14
2014 Other services to the public 78 13 3 5 0 0 1 92 5 76
2014 None of the above 62 21 7 3 4 0 2 85 8 269

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 48 31 4 8 5 0 4 83 13 80
2017 Health care practitioners 53 18 5 16 5 0 3 73 22 38
2017 Federal regulators 75 11 5 3 1 0 3 90 5 686
2017 Compliance, inspection and enforcement 74 14 5 2 1 0 3 91 4 1334
2017 Communications or public affairs 67 20 4 4 2 1 3 90 6 79
2017 Access to information and privacy 79 21 0 0 0 0 0 100 0 14
2017 Security 80 13 0 7 0 0 0 93 7 15
2017 Science and technology 75 13 4 2 1 1 4 92 3 751
2017 Administration and operations 72 12 6 3 4 0 3 87 7 538
2017 Human resources 75 15 3 4 1 0 0 91 6 197
2017 Financial management 62 21 10 5 2 0 0 84 7 108
2017 Procurement 70 15 5 5 5 0 0 85 10 20
2017 Real property 64 21 0 0 8 0 7 91 9 28
2017 Information management 74 11 4 4 5 0 2 87 9 42
2017 Information technology 65 20 6 6 2 0 1 86 7 118
2017 Internal audit 63 17 8 11 0 0 0 80 11 34
2017 Evaluation 71 5 9 10 5 0 0 76 15 20
2017 Data sciences 67 6 10 13 3 0 0 74 16 25
2017 Policy 69 17 3 4 6 0 2 87 9 155
2017 Project management 63 16 9 5 3 0 4 83 8 69
2017 Other services to the public 74 15 5 2 2 0 3 92 3 65
2017 None of the above 64 18 6 3 3 0 5 87 7 304
2014 Client contact centre 64 18 3 2 6 0 7 88 9 59
2014 Health care practitioners 67 22 0 2 9 0 0 89 11 45
2014 Federal regulators 77 9 5 4 3 0 2 89 6 765
2014 Compliance, inspection and enforcement 77 11 4 2 2 0 4 92 4 1709
2014 Communications or public affairs 73 15 2 6 3 0 1 89 9 82
2014 Access to information and privacy 66 27 0 0 7 0 0 93 7 15
2014 Security 53 47 0 0 0 0 0 100 0 11
2014 Science and technology 76 12 4 2 3 0 4 91 6 798
2014 Legal services 90 0 10 0 0 0 0 90 0 10
2014 Administration and operations 77 12 4 2 2 0 3 91 5 577
2014 Human resources 79 12 3 2 2 1 0 92 5 211
2014 Financial management 72 17 2 5 3 0 1 89 8 126
2014 Procurement 82 5 13 0 0 0 0 87 0 23
2014 Real property 70 23 0 4 0 3 0 95 5 40
2014 Materiel management 51 16 24 0 0 0 9 74 0 12
2014 Information management 72 11 2 5 9 0 1 84 14 62
2014 Information technology 70 16 5 5 2 0 2 88 7 149
2014 Internal audit 59 9 0 23 9 0 0 68 32 21
2014 Evaluation 72 14 0 7 7 0 0 86 14 14
2014 Other services to the public 73 14 3 5 0 1 4 92 5 76
2014 None of the above 70 15 4 4 3 0 3 89 7 270

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 64 22 1 5 7 0 0 87 12 80
2017 Health care practitioners 82 13 5 0 0 0 0 95 0 38
2017 Federal regulators 81 9 4 2 1 0 3 93 4 684
2017 Compliance, inspection and enforcement 78 13 4 1 1 0 3 94 2 1334
2017 Communications or public affairs 82 18 0 0 0 0 0 100 0 79
2017 Access to information and privacy 86 14 0 0 0 0 0 100 0 14
2017 Security 87 13 0 0 0 0 0 100 0 15
2017 Science and technology 80 11 3 1 1 0 4 95 2 750
2017 Administration and operations 82 10 3 1 2 0 1 94 3 536
2017 Human resources 88 7 1 2 1 0 0 96 3 198
2017 Financial management 76 16 3 3 3 0 0 91 6 108
2017 Procurement 75 10 0 5 10 0 0 85 15 20
2017 Real property 74 13 6 0 0 0 7 94 0 28
2017 Information management 78 9 6 2 2 0 2 89 5 42
2017 Information technology 82 8 5 2 1 0 2 92 3 118
2017 Internal audit 81 17 0 3 0 0 0 97 3 34
2017 Evaluation 76 5 5 10 5 0 0 81 14 20
2017 Data sciences 93 3 3 0 0 0 0 97 0 25
2017 Policy 78 12 2 2 4 0 1 91 7 155
2017 Project management 74 10 7 2 2 0 6 89 3 69
2017 Other services to the public 75 15 5 2 0 0 3 93 2 65
2017 None of the above 75 15 4 2 1 0 3 93 2 303
2014 Client contact centre 74 11 7 2 0 0 7 91 2 59
2014 Health care practitioners 69 18 9 0 4 0 0 87 4 45
2014 Federal regulators 82 9 3 2 2 0 3 94 3 765
2014 Compliance, inspection and enforcement 79 11 3 1 2 0 4 94 3 1709
2014 Communications or public affairs 78 11 1 6 3 0 1 90 9 82
2014 Access to information and privacy 87 13 0 0 0 0 0 100 0 15
2014 Security 45 47 8 0 0 0 0 92 0 11
2014 Science and technology 79 10 3 1 2 0 4 93 3 798
2014 Legal services 90 0 10 0 0 0 0 90 0 10
2014 Administration and operations 83 9 2 2 2 1 2 94 3 578
2014 Human resources 84 8 3 1 2 0 1 94 3 211
2014 Financial management 79 11 3 3 3 0 1 91 6 126
2014 Procurement 87 9 0 0 0 0 5 100 0 23
2014 Real property 70 20 2 2 2 3 0 93 5 40
2014 Materiel management 57 25 0 9 0 0 9 90 10 12
2014 Information management 77 11 6 1 5 0 0 88 6 62
2014 Information technology 79 12 5 1 1 0 2 92 3 150
2014 Internal audit 73 18 0 9 0 0 0 91 9 21
2014 Evaluation 79 14 0 0 7 0 0 93 7 14
2014 Other services to the public 78 13 6 0 0 0 3 94 0 76
2014 None of the above 77 12 5 2 0 0 3 92 3 269

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 45 31 7 7 1 5 4 83 9 80
2017 Health care practitioners 40 21 16 13 8 0 3 62 21 38
2017 Federal regulators 68 16 7 3 2 1 4 88 5 687
2017 Compliance, inspection and enforcement 62 18 7 3 2 2 6 87 5 1333
2017 Communications or public affairs 59 31 5 4 1 0 0 90 5 79
2017 Access to information and privacy 79 7 14 0 0 0 0 86 0 14
2017 Security 53 27 20 0 0 0 0 80 0 15
2017 Science and technology 64 18 6 3 1 2 5 89 4 749
2017 Administration and operations 64 16 8 5 2 1 4 84 8 539
2017 Human resources 63 26 6 4 0 0 1 90 4 198
2017 Financial management 56 31 6 5 1 1 1 88 6 108
2017 Procurement 65 15 5 5 5 0 5 84 10 20
2017 Real property 69 15 0 0 8 0 7 91 9 28
2017 Information management 65 22 7 2 5 0 0 87 6 42
2017 Information technology 60 27 5 1 2 1 4 92 3 118
2017 Internal audit 60 20 8 6 3 3 0 83 9 34
2017 Evaluation 61 19 5 5 5 0 5 85 10 20
2017 Data sciences 45 45 3 3 3 0 0 90 6 25
2017 Policy 64 19 6 4 5 1 1 84 9 155
2017 Project management 64 23 6 3 0 0 5 91 3 69
2017 Other services to the public 63 23 6 3 0 2 3 90 3 65
2017 None of the above 52 24 10 5 2 2 5 81 8 304
2014 Client contact centre 42 26 5 12 2 3 10 79 16 59
2014 Health care practitioners 40 27 4 13 7 2 7 73 22 45
2014 Federal regulators 68 14 7 4 2 1 3 85 7 764
2014 Compliance, inspection and enforcement 64 16 7 3 2 2 6 87 5 1708
2014 Communications or public affairs 58 29 6 4 3 1 0 88 6 83
2014 Access to information and privacy 74 13 7 0 6 0 0 87 6 15
2014 Security 18 82 0 0 0 0 0 100 0 11
2014 Science and technology 61 19 6 4 2 2 6 88 7 797
2014 Legal services 81 0 10 0 9 0 0 81 9 10
2014 Administration and operations 66 16 7 4 1 2 4 87 5 578
2014 Human resources 71 19 3 4 2 1 1 91 6 211
2014 Financial management 61 26 6 4 2 2 0 88 5 126
2014 Procurement 82 5 4 0 5 0 5 91 5 23
2014 Real property 67 7 16 3 0 3 5 80 3 40
2014 Materiel management 42 9 31 0 9 0 9 56 10 12
2014 Information management 73 12 3 9 3 0 0 85 12 62
2014 Information technology 66 19 9 0 3 1 2 88 3 150
2014 Internal audit 41 14 13 18 4 0 9 61 25 21
2014 Evaluation 63 16 7 7 7 0 0 79 14 14
2014 Other services to the public 60 21 6 3 0 2 8 90 3 76
2014 None of the above 58 19 9 4 2 3 5 84 6 270

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 40 42 9 4 1 2 2 86 5 80
2017 Health care practitioners 42 32 5 8 11 3 0 76 19 38
2017 Federal regulators 70 18 4 2 2 1 3 92 4 685
2017 Compliance, inspection and enforcement 68 20 5 2 1 2 3 91 4 1334
2017 Communications or public affairs 74 16 6 1 0 2 0 93 1 79
2017 Access to information and privacy 72 21 0 0 0 7 0 100 0 14
2017 Security 46 40 7 0 0 7 0 93 0 15
2017 Science and technology 66 21 6 2 1 2 2 91 3 747
2017 Administration and operations 67 21 6 2 1 2 2 91 3 536
2017 Human resources 71 19 5 2 0 2 0 92 2 198
2017 Financial management 66 25 5 4 0 0 1 91 4 108
2017 Procurement 75 20 5 0 0 0 0 95 0 20
2017 Real property 77 13 2 0 0 6 3 98 0 28
2017 Information management 70 22 4 0 0 2 2 95 0 42
2017 Information technology 68 20 2 1 0 6 2 96 1 118
2017 Internal audit 57 29 8 3 3 0 0 86 6 34
2017 Evaluation 76 14 9 0 0 0 0 91 0 20
2017 Data sciences 74 10 3 9 3 0 0 84 13 25
2017 Policy 60 23 9 4 1 3 1 86 5 155
2017 Project management 64 24 6 0 0 4 3 94 0 69
2017 Other services to the public 63 20 11 2 0 3 2 87 2 65
2017 None of the above 60 23 8 2 1 3 4 88 3 304
2014 Client contact centre 47 30 5 8 2 3 5 83 11 59
2014 Health care practitioners 53 24 9 4 7 0 2 80 11 45
2014 Federal regulators 72 14 6 3 1 2 2 90 4 764
2014 Compliance, inspection and enforcement 69 18 5 2 2 2 3 91 4 1707
2014 Communications or public affairs 70 15 6 2 3 4 0 88 5 83
2014 Access to information and privacy 60 33 7 0 0 0 0 93 0 15
2014 Security 9 44 9 20 9 9 0 59 32 11
2014 Science and technology 64 19 6 2 2 2 4 89 5 798
2014 Legal services 68 21 10 0 0 0 0 90 0 10
2014 Administration and operations 68 20 4 3 2 2 2 91 4 577
2014 Human resources 69 17 5 1 3 2 2 90 5 211
2014 Financial management 72 23 1 2 1 1 0 96 2 126
2014 Procurement 86 5 0 0 0 9 0 100 0 23
2014 Real property 60 12 15 3 0 6 5 80 3 40
2014 Materiel management 50 34 7 0 0 0 9 92 0 12
2014 Information management 65 18 3 3 3 1 6 90 7 62
2014 Information technology 59 20 9 2 2 5 3 86 4 150
2014 Internal audit 68 18 0 0 0 5 9 100 0 21
2014 Evaluation 56 30 0 7 7 0 0 86 14 14
2014 Other services to the public 70 19 4 1 0 1 4 94 1 76
2014 None of the above 58 19 8 4 3 5 3 83 8 270

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 17 83 80
2017 Health care practitioners 21 79 38
2017 Federal regulators 17 83 685
2017 Compliance, inspection and enforcement 20 80 1335
2017 Communications or public affairs 19 81 79
2017 Science and technology 18 82 749
2017 Administration and operations 18 82 536
2017 Human resources 14 86 198
2017 Financial management 6 94 108
2017 Information technology 5 95 118
2017 Policy 18 82 153
2017 Project management 22 78 68
2017 Other services to the public 20 80 64
2017 None of the above 20 80 304
2014 Client contact centre 23 77 59
2014 Health care practitioners 20 80 45
2014 Federal regulators 20 80 763
2014 Compliance, inspection and enforcement 21 79 1707
2014 Communications or public affairs 13 87 83
2014 Access to information and privacy 43 57 15
2014 Science and technology 19 81 794
2014 Administration and operations 21 79 576
2014 Human resources 13 87 210
2014 Financial management 14 86 126
2014 Real property 18 82 40
2014 Information management 13 87 62
2014 Information technology 13 87 150
2014 Internal audit 36 64 21
2014 Other services to the public 20 80 76
2014 None of the above 17 83 268

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 57 14
2017 Federal regulators 45 115
2017 Compliance, inspection and enforcement 50 260
2017 Science and technology 50 137
2017 Administration and operations 43 96
2017 Human resources 39 27
2017 Policy 27 27
2017 Project management 47 15
2017 Other services to the public 45 13
2017 None of the above 51 60
2014 Client contact centre 63 13
2014 Federal regulators 46 153
2014 Compliance, inspection and enforcement 49 352
2014 Science and technology 52 152
2014 Administration and operations 53 119
2014 Human resources 54 26
2014 Financial management 43 17
2014 Information technology 53 19
2014 Other services to the public 80 15
2014 None of the above 48 47

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 42 14
2017 Federal regulators 56 115
2017 Compliance, inspection and enforcement 56 260
2017 Communications or public affairs 81 15
2017 Science and technology 62 137
2017 Administration and operations 72 96
2017 Human resources 79 27
2017 Policy 76 27
2017 Project management 53 15
2017 Other services to the public 70 13
2017 None of the above 56 60
2014 Client contact centre 51 13
2014 Federal regulators 60 153
2014 Compliance, inspection and enforcement 61 352
2014 Communications or public affairs 73 11
2014 Science and technology 55 152
2014 Administration and operations 51 119
2014 Human resources 65 26
2014 Financial management 71 17
2014 Information technology 52 19
2014 None of the above 53 47

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 14
2017 Federal regulators 11 115
2017 Compliance, inspection and enforcement 8 260
2017 Science and technology 6 137
2017 Administration and operations 5 96
2017 Other services to the public 0 13
2014 Client contact centre 0 13
2014 Federal regulators 11 153
2014 Compliance, inspection and enforcement 8 352
2014 Communications or public affairs 0 11
2014 Science and technology 9 152
2014 Administration and operations 5 119
2014 Information technology 0 19
2014 Other services to the public 0 15

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 14
2017 Federal regulators 0 115
2017 Communications or public affairs 0 15
2017 Science and technology 0 137
2017 Administration and operations 0 96
2017 Human resources 0 27
2017 Policy 0 27
2017 Project management 0 15
2017 Other services to the public 0 13
2017 None of the above 0 60
2014 Client contact centre 0 13
2014 Communications or public affairs 0 11
2014 Human resources 0 26
2014 Financial management 0 17
2014 Information technology 0 19
2014 Other services to the public 0 15
2014 None of the above 0 47

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 14
2017 Federal regulators 6 115
2017 Compliance, inspection and enforcement 4 260
2017 Communications or public affairs 0 15
2017 Science and technology 6 137
2014 Client contact centre 0 13
2014 Federal regulators 4 153
2014 Compliance, inspection and enforcement 2 352
2014 Communications or public affairs 0 11
2014 Administration and operations 6 119
2014 Human resources 0 26

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 19 115
2017 Compliance, inspection and enforcement 24 260
2017 Communications or public affairs 0 15
2017 Science and technology 4 137
2017 Human resources 0 27
2014 Client contact centre 0 13
2014 Federal regulators 25 153
2014 Compliance, inspection and enforcement 24 352
2014 Science and technology 9 152
2014 Administration and operations 14 119
2014 Human resources 0 26
2014 Financial management 0 17
2014 Information technology 0 19
2014 Other services to the public 34 15

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 4 115
2017 Compliance, inspection and enforcement 5 260
2017 Communications or public affairs 0 15
2017 Human resources 0 27
2017 Project management 0 15
2017 Other services to the public 0 13
2014 Client contact centre 0 13
2014 Federal regulators 4 153
2014 Compliance, inspection and enforcement 6 352
2014 Administration and operations 5 119
2014 Financial management 0 17
2014 Other services to the public 0 15

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 45 115
2017 Compliance, inspection and enforcement 37 261
2017 Communications or public affairs 32 15
2017 Science and technology 40 138
2017 Administration and operations 45 95
2017 Human resources 40 27
2017 Policy 34 27
2017 Project management 40 15
2017 Other services to the public 53 13
2017 None of the above 43 60
2014 Client contact centre 34 13
2014 Federal regulators 41 152
2014 Compliance, inspection and enforcement 43 353
2014 Science and technology 40 152
2014 Administration and operations 40 119
2014 Human resources 27 26
2014 Information technology 64 19
2014 Other services to the public 33 15
2014 None of the above 28 47

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 42 14
2017 Federal regulators 45 115
2017 Compliance, inspection and enforcement 38 261
2017 Communications or public affairs 38 15
2017 Science and technology 47 138
2017 Administration and operations 43 95
2017 Human resources 58 27
2017 Policy 44 27
2017 Project management 40 15
2017 Other services to the public 46 13
2017 None of the above 29 60
2014 Client contact centre 64 13
2014 Federal regulators 37 152
2014 Compliance, inspection and enforcement 39 353
2014 Science and technology 39 152
2014 Administration and operations 38 119
2014 Human resources 42 26
2014 Financial management 45 18
2014 Information technology 37 19
2014 None of the above 38 47

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 42 14
2017 Federal regulators 43 115
2017 Compliance, inspection and enforcement 37 261
2017 Communications or public affairs 32 15
2017 Science and technology 37 138
2017 Administration and operations 49 95
2017 Human resources 54 27
2017 Policy 44 27
2017 Project management 47 15
2017 Other services to the public 45 13
2017 None of the above 40 60
2014 Federal regulators 43 152
2014 Compliance, inspection and enforcement 41 353
2014 Science and technology 46 152
2014 Administration and operations 36 119
2014 Human resources 42 26
2014 Financial management 40 18
2014 Information technology 32 19
2014 None of the above 40 47

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 43 14
2017 Federal regulators 38 115
2017 Compliance, inspection and enforcement 43 261
2017 Science and technology 39 138
2017 Administration and operations 38 95
2017 Human resources 36 27
2017 Policy 69 27
2017 Project management 40 15
2017 Other services to the public 38 13
2017 None of the above 27 60
2014 Client contact centre 37 13
2014 Federal regulators 37 152
2014 Compliance, inspection and enforcement 37 353
2014 Science and technology 39 152
2014 Administration and operations 38 119
2014 Human resources 50 26
2014 Financial management 38 18
2014 Information technology 37 19
2014 Other services to the public 74 15
2014 None of the above 32 47

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 42 115
2017 Compliance, inspection and enforcement 28 261
2017 Communications or public affairs 32 15
2017 Science and technology 28 138
2017 Administration and operations 32 95
2017 Human resources 36 27
2017 Policy 23 27
2017 Project management 40 15
2017 None of the above 27 60
2014 Federal regulators 25 152
2014 Compliance, inspection and enforcement 31 353
2014 Science and technology 26 152
2014 Administration and operations 24 119
2014 Human resources 34 26
2014 Information technology 37 19
2014 None of the above 34 47

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 43 14
2017 Federal regulators 46 115
2017 Compliance, inspection and enforcement 58 261
2017 Communications or public affairs 39 15
2017 Science and technology 47 138
2017 Administration and operations 44 95
2017 Human resources 36 27
2017 Policy 44 27
2017 Project management 67 15
2017 Other services to the public 55 13
2017 None of the above 43 60
2014 Client contact centre 52 13
2014 Federal regulators 51 152
2014 Compliance, inspection and enforcement 54 353
2014 Science and technology 49 152
2014 Administration and operations 61 119
2014 Human resources 62 26
2014 Financial management 45 18
2014 Information technology 64 19
2014 Other services to the public 73 15
2014 None of the above 58 47

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 28 115
2017 Compliance, inspection and enforcement 32 261
2017 Communications or public affairs 32 15
2017 Science and technology 29 138
2017 Administration and operations 34 95
2017 Human resources 28 27
2017 Policy 25 27
2017 None of the above 30 60
2014 Client contact centre 38 13
2014 Federal regulators 32 152
2014 Compliance, inspection and enforcement 35 353
2014 Science and technology 36 152
2014 Administration and operations 31 119
2014 Human resources 35 26
2014 None of the above 22 47

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 14
2017 Communications or public affairs 0 15
2017 Administration and operations 0 95
2017 Human resources 0 27
2017 Policy 0 27
2017 Project management 0 15
2017 Other services to the public 0 13
2017 None of the above 0 60
2014 Client contact centre 0 13
2014 Communications or public affairs 0 11
2014 Human resources 0 26
2014 Financial management 0 18
2014 Information technology 0 19
2014 Other services to the public 0 15
2014 None of the above 0 47

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 9 115
2017 Compliance, inspection and enforcement 10 261
2017 Communications or public affairs 0 15
2017 Science and technology 4 138
2017 Administration and operations 5 95
2017 None of the above 9 60
2014 Client contact centre 0 13
2014 Federal regulators 11 152
2014 Compliance, inspection and enforcement 8 353
2014 Science and technology 3 152
2014 Administration and operations 11 119
2014 None of the above 10 47

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 24 115
2017 Compliance, inspection and enforcement 16 261
2017 Science and technology 9 138
2017 Administration and operations 9 95
2017 Project management 0 15
2017 None of the above 9 60
2014 Federal regulators 14 152
2014 Compliance, inspection and enforcement 15 353
2014 Science and technology 9 152
2014 Administration and operations 9 119
2014 Financial management 0 18
2014 Other services to the public 0 15

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 51 115
2017 Compliance, inspection and enforcement 46 261
2017 Communications or public affairs 53 15
2017 Science and technology 43 138
2017 Administration and operations 54 95
2017 Human resources 54 27
2017 Policy 47 27
2017 Project management 60 15
2017 Other services to the public 39 13
2017 None of the above 40 60
2014 Client contact centre 51 13
2014 Federal regulators 47 152
2014 Compliance, inspection and enforcement 50 353
2014 Science and technology 46 152
2014 Administration and operations 49 119
2014 Human resources 43 26
2014 Financial management 45 18
2014 Information technology 26 19
2014 None of the above 49 47

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 38 115
2017 Compliance, inspection and enforcement 34 261
2017 Science and technology 24 138
2017 Administration and operations 33 95
2017 Human resources 25 27
2017 Policy 35 27
2017 Project management 33 15
2017 None of the above 17 60
2014 Federal regulators 33 152
2014 Compliance, inspection and enforcement 37 353
2014 Science and technology 26 152
2014 Administration and operations 35 119
2014 Human resources 31 26
2014 Information technology 37 19
2014 Other services to the public 40 15
2014 None of the above 23 47

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 19 115
2017 Compliance, inspection and enforcement 11 261
2017 Science and technology 9 138
2017 Administration and operations 20 95
2017 Policy 34 27
2017 Project management 33 15
2017 Other services to the public 41 13
2017 None of the above 19 60
2014 Federal regulators 12 152
2014 Compliance, inspection and enforcement 14 353
2014 Communications or public affairs 0 11
2014 Science and technology 9 152
2014 Administration and operations 18 119
2014 None of the above 13 47

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 64 14
2017 Federal regulators 56 113
2017 Compliance, inspection and enforcement 60 261
2017 Communications or public affairs 53 15
2017 Science and technology 57 138
2017 Administration and operations 54 96
2017 Human resources 64 27
2017 Policy 45 27
2017 Project management 80 15
2017 Other services to the public 71 13
2017 None of the above 59 60
2014 Client contact centre 56 13
2014 Federal regulators 52 153
2014 Compliance, inspection and enforcement 58 353
2014 Communications or public affairs 63 11
2014 Science and technology 50 152
2014 Administration and operations 56 119
2014 Human resources 54 26
2014 Financial management 46 18
2014 Information technology 37 19
2014 Other services to the public 67 15
2014 None of the above 51 47

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 28 113
2017 Compliance, inspection and enforcement 32 261
2017 Science and technology 31 138
2017 Administration and operations 22 96
2017 Human resources 25 27
2017 Policy 19 27
2017 Project management 33 15
2017 None of the above 25 60
2014 Federal regulators 31 153
2014 Compliance, inspection and enforcement 34 353
2014 Science and technology 30 152
2014 Administration and operations 34 119
2014 Human resources 39 26
2014 Financial management 28 18
2014 None of the above 23 47

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 14
2017 Federal regulators 12 113
2017 Compliance, inspection and enforcement 8 261
2017 Science and technology 10 138
2017 Administration and operations 16 96
2017 None of the above 10 60
2014 Client contact centre 0 13
2014 Federal regulators 7 153
2014 Compliance, inspection and enforcement 9 353
2014 Communications or public affairs 0 11
2014 Science and technology 9 152
2014 Administration and operations 12 119
2014 Other services to the public 0 15

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 26 113
2017 Compliance, inspection and enforcement 26 261
2017 Science and technology 19 138
2017 Administration and operations 20 96
2017 None of the above 17 60
2014 Client contact centre 42 13
2014 Federal regulators 22 153
2014 Compliance, inspection and enforcement 29 353
2014 Communications or public affairs 0 11
2014 Science and technology 22 152
2014 Administration and operations 21 119
2014 None of the above 19 47

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 14
2017 Federal regulators 14 113
2017 Compliance, inspection and enforcement 15 261
2017 Science and technology 12 138
2017 Administration and operations 15 96
2017 None of the above 10 60
2014 Federal regulators 16 153
2014 Compliance, inspection and enforcement 16 353
2014 Communications or public affairs 0 11
2014 Science and technology 16 152
2014 Administration and operations 12 119
2014 Other services to the public 0 15

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 14
2017 Federal regulators 9 113
2017 Compliance, inspection and enforcement 9 261
2017 Science and technology 10 138
2017 Administration and operations 7 96
2017 Human resources 0 27
2017 None of the above 8 60
2014 Federal regulators 9 153
2014 Compliance, inspection and enforcement 9 353
2014 Communications or public affairs 0 11
2014 Science and technology 10 152
2014 Administration and operations 6 119
2014 Financial management 0 18
2014 Information technology 0 19

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 12 113
2017 Compliance, inspection and enforcement 17 261
2017 Science and technology 6 138
2017 Administration and operations 7 96
2017 Human resources 25 27
2017 None of the above 8 60
2014 Client contact centre 0 13
2014 Federal regulators 23 153
2014 Compliance, inspection and enforcement 17 353
2014 Science and technology 11 152
2014 Administration and operations 19 119
2014 None of the above 19 47

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 20 113
2017 Compliance, inspection and enforcement 11 261
2017 Science and technology 9 138
2017 Administration and operations 15 96
2017 Policy 0 27
2017 None of the above 10 60
2014 Federal regulators 9 153
2014 Compliance, inspection and enforcement 9 353
2014 Communications or public affairs 0 11
2014 Science and technology 9 152
2014 Administration and operations 8 119
2014 Other services to the public 0 15

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 26 113
2017 Compliance, inspection and enforcement 19 261
2017 Communications or public affairs 34 15
2017 Science and technology 24 138
2017 Administration and operations 20 96
2017 Policy 45 27
2017 Project management 0 15
2017 None of the above 26 60
2014 Client contact centre 44 13
2014 Federal regulators 21 153
2014 Compliance, inspection and enforcement 19 353
2014 Science and technology 27 152
2014 Administration and operations 20 119
2014 Human resources 19 26
2014 Financial management 43 18
2014 Information technology 37 19
2014 Other services to the public 33 15
2014 None of the above 28 47

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 8 103
2017 Compliance, inspection and enforcement 14 237
2017 Communications or public affairs 0 14
2017 Science and technology 11 123
2017 Administration and operations 9 89
2017 None of the above 8 55
2014 Client contact centre 0 10
2014 Federal regulators 11 139
2014 Compliance, inspection and enforcement 14 323
2014 Science and technology 17 137
2014 Administration and operations 12 112
2014 None of the above 10 45

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 18 103
2017 Compliance, inspection and enforcement 20 237
2017 Science and technology 21 123
2017 Administration and operations 19 89
2017 None of the above 16 55
2014 Federal regulators 19 139
2014 Compliance, inspection and enforcement 18 323
2014 Science and technology 21 137
2014 Administration and operations 13 112
2014 Human resources 28 22
2014 None of the above 20 45

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 5 103
2017 Compliance, inspection and enforcement 15 237
2017 Science and technology 12 123
2017 Administration and operations 12 89
2017 Other services to the public 0 12
2017 None of the above 10 55
2014 Federal regulators 11 139
2014 Compliance, inspection and enforcement 15 323
2014 Communications or public affairs 0 11
2014 Science and technology 11 137
2014 Administration and operations 15 112
2014 None of the above 13 45

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 6 103
2017 Compliance, inspection and enforcement 12 237
2017 Science and technology 11 123
2017 Administration and operations 6 89
2017 Project management 0 14
2014 Federal regulators 8 139
2014 Compliance, inspection and enforcement 10 323
2014 Communications or public affairs 0 11
2014 Science and technology 13 137
2014 Administration and operations 9 112

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 36 14
2017 Federal regulators 9 103
2017 Compliance, inspection and enforcement 13 237
2017 Science and technology 14 123
2017 Administration and operations 16 89
2017 Policy 0 25
2014 Client contact centre 0 10
2014 Federal regulators 6 139
2014 Compliance, inspection and enforcement 13 323
2014 Communications or public affairs 0 11
2014 Science and technology 17 137
2014 Administration and operations 12 112
2014 Other services to the public 0 13
2014 None of the above 11 45

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 14
2017 Federal regulators 10 103
2017 Compliance, inspection and enforcement 8 237
2017 Communications or public affairs 0 14
2017 Science and technology 14 123
2017 Administration and operations 14 89
2017 Human resources 0 27
2017 Project management 0 14
2014 Federal regulators 8 139
2014 Compliance, inspection and enforcement 11 323
2014 Science and technology 9 137
2014 Administration and operations 13 112
2014 Human resources 0 22

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 7 103
2017 Compliance, inspection and enforcement 6 237
2017 Science and technology 5 123
2017 Administration and operations 17 89
2017 Human resources 32 27
2017 None of the above 17 55
2014 Federal regulators 11 139
2014 Compliance, inspection and enforcement 8 323
2014 Science and technology 8 137
2014 Administration and operations 8 112
2014 Other services to the public 0 13

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 5 103
2017 Compliance, inspection and enforcement 10 237
2017 Communications or public affairs 0 14
2017 Science and technology 7 123
2017 Administration and operations 11 89
2017 Policy 22 25
2017 None of the above 11 55
2014 Federal regulators 7 139
2014 Compliance, inspection and enforcement 5 323
2014 Communications or public affairs 0 11
2014 Science and technology 4 137
2014 Administration and operations 6 112
2014 Human resources 0 22
2014 Information technology 0 19

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 13 103
2017 Compliance, inspection and enforcement 15 237
2017 Communications or public affairs 0 14
2017 Science and technology 8 123
2017 Administration and operations 16 89
2017 Other services to the public 0 12
2017 None of the above 11 55
2014 Client contact centre 0 10
2014 Federal regulators 9 139
2014 Compliance, inspection and enforcement 9 323
2014 Science and technology 7 137
2014 Administration and operations 11 112
2014 None of the above 13 45

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 29 103
2017 Compliance, inspection and enforcement 28 237
2017 Science and technology 21 123
2017 Administration and operations 28 89
2017 Human resources 28 27
2017 Policy 26 25
2017 Project management 50 14
2017 Other services to the public 48 12
2017 None of the above 18 55
2014 Federal regulators 23 139
2014 Compliance, inspection and enforcement 21 323
2014 Science and technology 21 137
2014 Administration and operations 29 112
2014 Information technology 27 19
2014 None of the above 22 45

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 14
2017 Federal regulators 9 103
2017 Compliance, inspection and enforcement 11 237
2017 Communications or public affairs 0 14
2017 Science and technology 8 123
2017 Administration and operations 10 89
2017 None of the above 8 55
2014 Client contact centre 0 10
2014 Federal regulators 11 139
2014 Compliance, inspection and enforcement 12 323
2014 Science and technology 9 137
2014 Administration and operations 8 112

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 45 103
2017 Compliance, inspection and enforcement 45 237
2017 Communications or public affairs 71 14
2017 Science and technology 46 123
2017 Administration and operations 47 89
2017 Human resources 49 27
2017 Policy 46 25
2017 Project management 57 14
2017 None of the above 41 55
2014 Federal regulators 44 139
2014 Compliance, inspection and enforcement 44 323
2014 Science and technology 44 137
2014 Administration and operations 45 112
2014 Human resources 50 22
2014 Financial management 45 18
2014 Information technology 47 19
2014 None of the above 45 45

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 14
2017 Compliance, inspection and enforcement 3 237
2017 Communications or public affairs 0 14
2017 Policy 0 25
2017 Project management 0 14
2017 None of the above 0 55
2014 Client contact centre 0 10
2014 Compliance, inspection and enforcement 2 323
2014 Communications or public affairs 0 11
2014 Science and technology 0 137
2014 Human resources 0 22
2014 Other services to the public 0 13

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 42 14
2017 Federal regulators 54 103
2017 Compliance, inspection and enforcement 49 237
2017 Communications or public affairs 36 14
2017 Science and technology 51 123
2017 Administration and operations 50 89
2017 Human resources 54 27
2017 Policy 51 25
2017 Project management 64 14
2017 Other services to the public 42 12
2017 None of the above 50 55
2014 Client contact centre 74 10
2014 Federal regulators 49 139
2014 Compliance, inspection and enforcement 50 323
2014 Communications or public affairs 55 11
2014 Science and technology 47 137
2014 Administration and operations 56 112
2014 Human resources 68 22
2014 Financial management 41 18
2014 Information technology 48 19
2014 Other services to the public 47 13
2014 None of the above 46 45

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 14
2017 Federal regulators 0 103
2017 Compliance, inspection and enforcement 3 237
2017 Communications or public affairs 0 14
2017 Science and technology 0 123
2017 Administration and operations 0 89
2017 Human resources 0 27
2017 Policy 0 25
2017 Other services to the public 0 12
2017 None of the above 0 55

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 21 103
2017 Compliance, inspection and enforcement 15 237
2017 Science and technology 14 123
2017 Administration and operations 10 89
2017 None of the above 18 55
2014 Federal regulators 12 139
2014 Compliance, inspection and enforcement 14 323
2014 Science and technology 7 137
2014 Administration and operations 11 112
2014 None of the above 13 45

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 100 0 14
2017 Federal regulators 96 4 113
2017 Compliance, inspection and enforcement 96 4 261
2017 Communications or public affairs 72 28 15
2017 Science and technology 96 4 138
2017 Administration and operations 94 6 96
2017 Human resources 89 11 27
2017 Policy 93 7 27
2017 Project management 93 7 15
2017 Other services to the public 93 7 13
2017 None of the above 97 3 60

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 22 19 10 1 22 4 60 15 80
2017 Health care practitioners 8 13 13 8 13 39 5 38 38 38
2017 Federal regulators 15 23 19 10 11 18 4 48 27 687
2017 Compliance, inspection and enforcement 14 21 22 11 9 19 4 46 26 1333
2017 Communications or public affairs 4 15 15 10 15 30 10 32 43 78
2017 Access to information and privacy 14 21 36 7 7 14 0 41 17 14
2017 Security 7 6 27 20 13 14 13 18 45 15
2017 Science and technology 13 20 17 11 9 22 7 47 29 751
2017 Administration and operations 20 18 20 8 8 18 9 51 21 539
2017 Human resources 20 20 17 10 5 18 10 55 22 197
2017 Financial management 19 23 12 11 4 21 9 60 23 108
2017 Procurement 0 25 40 10 5 20 0 31 18 20
2017 Real property 19 24 27 10 5 11 5 51 17 28
2017 Information management 26 24 15 2 2 24 7 72 6 42
2017 Information technology 26 24 11 2 1 31 5 77 5 118
2017 Internal audit 20 17 27 6 3 23 3 51 12 34
2017 Evaluation 15 25 20 10 5 20 5 54 19 20
2017 Data sciences 7 33 9 0 3 19 29 76 6 25
2017 Policy 9 18 15 12 12 27 8 41 36 155
2017 Project management 12 24 31 9 16 6 3 40 27 69
2017 Other services to the public 12 32 17 5 9 11 14 59 19 65
2017 None of the above 15 19 20 8 12 22 5 46 26 304
2014 Client contact centre 14 13 20 12 8 27 6 40 30 59
2014 Health care practitioners 16 36 18 18 4 2 7 56 24 45
2014 Federal regulators 19 19 18 9 10 20 4 50 26 765
2014 Compliance, inspection and enforcement 16 22 19 10 10 19 4 50 26 1709
2014 Communications or public affairs 13 16 23 4 1 29 14 51 8 83
2014 Access to information and privacy 25 13 34 6 21 0 0 38 27 15
2014 Security 9 45 8 9 20 9 0 59 32 11
2014 Science and technology 14 25 19 10 6 20 6 53 22 798
2014 Legal services 0 10 43 18 10 19 0 12 34 10
2014 Administration and operations 21 23 18 8 7 16 6 57 20 577
2014 Human resources 26 21 15 6 3 20 8 66 13 211
2014 Financial management 29 22 18 4 5 18 4 66 12 126
2014 Procurement 35 5 17 5 0 30 9 64 8 23
2014 Real property 15 18 30 15 5 15 2 40 25 40
2014 Materiel management 9 43 25 7 0 0 16 61 9 12
2014 Information management 17 15 20 2 2 34 10 58 6 62
2014 Information technology 19 19 25 5 3 21 8 53 11 150
2014 Internal audit 4 9 14 18 32 9 14 17 65 21
2014 Evaluation 0 0 43 7 14 28 7 0 33 14
2014 Other services to the public 28 20 26 11 5 9 1 53 18 76
2014 None of the above 18 15 25 8 8 21 6 44 22 270

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 27 36 17 7 3 10 0 70 11 80
2017 Health care practitioners 16 45 18 5 5 11 0 68 12 38
2017 Federal regulators 28 32 16 11 6 6 1 64 18 686
2017 Compliance, inspection and enforcement 22 36 19 9 8 7 0 62 18 1332
2017 Communications or public affairs 12 35 14 7 9 21 1 61 21 78
2017 Access to information and privacy 21 43 22 7 0 7 0 69 8 14
2017 Security 20 20 40 0 13 7 0 44 13 15
2017 Science and technology 23 36 18 9 6 7 1 64 16 749
2017 Administration and operations 33 31 17 6 5 6 1 70 12 538
2017 Human resources 31 33 12 8 3 10 2 73 13 198
2017 Financial management 30 38 13 9 4 6 0 73 13 108
2017 Procurement 15 40 25 5 5 10 0 61 11 20
2017 Real property 35 32 15 11 2 5 0 70 14 28
2017 Information management 41 39 4 4 0 11 0 90 5 42
2017 Information technology 36 33 15 3 1 10 2 79 4 118
2017 Internal audit 32 31 20 9 3 6 0 66 13 34
2017 Evaluation 20 35 20 5 5 10 5 65 11 20
2017 Data sciences 23 36 10 3 0 21 7 82 5 25
2017 Policy 23 23 22 16 3 11 1 53 22 155
2017 Project management 29 29 19 12 11 0 0 58 23 69
2017 Other services to the public 23 49 15 3 6 3 0 75 9 65
2017 None of the above 22 33 20 8 8 7 2 61 18 305
2014 Client contact centre 19 30 24 8 7 13 0 56 17 59
2014 Health care practitioners 29 36 18 7 7 4 0 67 14 45
2014 Federal regulators 32 32 17 6 7 5 1 68 14 765
2014 Compliance, inspection and enforcement 27 35 18 8 6 6 0 66 15 1709
2014 Communications or public affairs 34 35 26 1 0 5 0 72 1 83
2014 Access to information and privacy 18 19 34 7 21 0 0 37 28 15
2014 Security 0 54 17 0 20 9 0 59 22 11
2014 Science and technology 25 38 18 8 4 6 1 67 13 798
2014 Legal services 21 30 31 18 0 0 0 52 18 10
2014 Administration and operations 34 33 14 7 5 7 1 73 12 578
2014 Human resources 44 27 14 4 3 7 1 77 8 211
2014 Financial management 45 28 11 4 3 8 0 80 8 126
2014 Procurement 61 18 13 0 0 8 0 86 0 23
2014 Real property 28 32 27 7 3 0 2 62 10 40
2014 Materiel management 18 47 26 0 0 10 0 71 0 11
2014 Information management 38 38 9 0 3 12 0 86 4 62
2014 Information technology 30 34 17 3 3 12 1 74 6 150
2014 Internal audit 18 18 37 9 18 0 0 36 27 21
2014 Evaluation 14 21 30 21 7 7 0 38 30 14
2014 Other services to the public 38 41 8 8 1 4 0 82 10 76
2014 None of the above 29 32 19 8 4 8 0 66 13 268

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Federal regulators 12 88 685
2017 Compliance, inspection and enforcement 10 90 1332
2017 Security 0 100 15
2017 Science and technology 8 92 749
2017 Administration and operations 7 93 535
2017 Human resources 6 94 198
2017 Financial management 11 89 108
2017 Internal audit 0 100 34
2017 Policy 9 91 155
2017 Project management 12 88 69
2017 Other services to the public 8 92 64
2017 None of the above 8 92 305
2014 Client contact centre 18 82 59
2014 Federal regulators 9 91 765
2014 Compliance, inspection and enforcement 9 91 1708
2014 Science and technology 9 91 797
2014 Legal services 0 100 10
2014 Administration and operations 9 91 576
2014 Human resources 3 97 211
2014 Financial management 5 95 126
2014 Procurement 0 100 23
2014 Information technology 8 92 150
2014 Other services to the public 10 90 76
2014 None of the above 7 93 270

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 32 80
2017 Compliance, inspection and enforcement 34 128
2017 Science and technology 31 62
2017 Administration and operations 50 37
2017 Human resources 51 12
2017 Policy 51 14
2017 None of the above 30 23
2014 Federal regulators 40 68
2014 Compliance, inspection and enforcement 30 157
2014 Science and technology 41 71
2014 Administration and operations 53 49
2014 Information technology 59 12
2014 None of the above 33 18

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 83 80
2017 Compliance, inspection and enforcement 78 128
2017 Science and technology 74 62
2017 Administration and operations 78 37
2017 Human resources 83 12
2017 Financial management 91 12
2017 Policy 100 14
2017 None of the above 74 23
2014 Client contact centre 64 10
2014 Federal regulators 75 68
2014 Compliance, inspection and enforcement 83 157
2014 Science and technology 79 71
2014 Administration and operations 78 49
2014 Information technology 74 12
2014 None of the above 89 18

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 9 80
2017 Compliance, inspection and enforcement 6 128
2017 Science and technology 0 62
2017 Human resources 0 12
2017 Policy 0 14
2014 Client contact centre 0 10
2014 Compliance, inspection and enforcement 4 157
2014 Science and technology 7 71
2014 Administration and operations 0 49
2014 Information technology 0 12

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 128
2017 Science and technology 0 62
2017 Administration and operations 0 37
2017 Human resources 0 12
2017 Financial management 0 12
2017 Policy 0 14
2017 None of the above 0 23
2014 Client contact centre 0 10
2014 Compliance, inspection and enforcement 0 157
2014 Science and technology 0 71
2014 Administration and operations 0 49
2014 Information technology 0 12
2014 None of the above 0 18

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 9 80
2017 Compliance, inspection and enforcement 4 128
2017 Science and technology 13 62
2017 Financial management 0 12
2017 Policy 0 14
2017 None of the above 0 23
2014 Client contact centre 0 10
2014 Compliance, inspection and enforcement 4 157
2014 Information technology 0 12

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 13 80
2017 Compliance, inspection and enforcement 14 128
2017 Human resources 0 12
2017 Financial management 0 12
2017 Policy 0 14
2014 Client contact centre 0 10
2014 Federal regulators 15 68
2014 Compliance, inspection and enforcement 13 157
2014 Information technology 0 12

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 11 80
2017 Compliance, inspection and enforcement 10 128
2017 Human resources 0 12
2017 None of the above 22 23
2014 Compliance, inspection and enforcement 7 157
2014 Science and technology 7 71
2014 Information technology 0 12

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 33 79
2017 Compliance, inspection and enforcement 33 129
2017 Science and technology 26 63
2017 Administration and operations 33 37
2017 None of the above 22 23
2014 Client contact centre 0 10
2014 Federal regulators 18 68
2014 Compliance, inspection and enforcement 26 156
2014 Science and technology 17 71
2014 Administration and operations 17 49
2014 Information technology 0 12
2014 None of the above 30 18

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 32 79
2017 Compliance, inspection and enforcement 31 129
2017 Science and technology 20 63
2017 Administration and operations 20 37
2014 Federal regulators 21 68
2014 Compliance, inspection and enforcement 23 156
2014 Science and technology 25 71
2014 Administration and operations 14 49

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 30 79
2017 Compliance, inspection and enforcement 26 129
2017 Science and technology 15 63
2017 Administration and operations 16 37
2017 Policy 0 14
2014 Client contact centre 0 10
2014 Federal regulators 10 68
2014 Compliance, inspection and enforcement 14 156
2014 Science and technology 17 71
2014 Administration and operations 15 49
2014 Information technology 0 12

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 14 79
2017 Compliance, inspection and enforcement 14 129
2017 Science and technology 10 63
2017 Financial management 0 12
2017 None of the above 0 23
2014 Client contact centre 0 10
2014 Federal regulators 9 68
2014 Compliance, inspection and enforcement 11 156
2014 Information technology 0 12
2014 None of the above 0 18

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 25 79
2017 Compliance, inspection and enforcement 24 129
2017 Science and technology 22 63
2017 Administration and operations 27 37
2017 None of the above 39 23
2014 Federal regulators 26 68
2014 Compliance, inspection and enforcement 26 156
2014 Science and technology 33 71
2014 Administration and operations 28 49
2014 None of the above 27 18

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 27 79
2017 Compliance, inspection and enforcement 26 129
2017 Science and technology 31 63
2017 Administration and operations 22 37
2017 None of the above 39 23
2014 Client contact centre 0 10
2014 Federal regulators 33 68
2014 Compliance, inspection and enforcement 24 156
2014 Science and technology 21 71
2014 Administration and operations 10 49
2014 None of the above 41 18

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Science and technology 0 63
2017 Financial management 0 12
2017 Policy 0 14
2017 None of the above 0 23
2014 Client contact centre 0 10
2014 Science and technology 0 71
2014 Information technology 0 12
2014 None of the above 0 18

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 79
2017 Science and technology 0 63
2017 Human resources 0 12
2017 Financial management 0 12
2017 Policy 0 14
2017 None of the above 0 23

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 7 79
2017 Compliance, inspection and enforcement 9 129
2017 Financial management 0 12
2017 Policy 0 14
2017 None of the above 0 23
2014 Federal regulators 12 68
2014 Compliance, inspection and enforcement 7 156
2014 Science and technology 10 71
2014 Administration and operations 11 49
2014 Information technology 0 12

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 22 79
2017 Compliance, inspection and enforcement 18 129
2017 Science and technology 13 63
2017 Administration and operations 17 37
2017 Financial management 42 12
2014 Client contact centre 47 10
2014 Federal regulators 15 68
2014 Compliance, inspection and enforcement 15 156
2014 Science and technology 28 71
2014 Administration and operations 23 49

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Science and technology 0 63
2017 Administration and operations 0 37
2017 Human resources 0 12
2017 Financial management 0 12
2017 Policy 0 14
2017 None of the above 0 23

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 7 79
2017 Compliance, inspection and enforcement 6 129
2017 Science and technology 11 63
2014 Federal regulators 7 68
2014 Compliance, inspection and enforcement 10 156
2014 Science and technology 10 71
2014 Administration and operations 14 49
2014 None of the above 0 18

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 79
2017 Science and technology 0 63
2017 Administration and operations 0 37
2017 Human resources 0 12
2017 Financial management 0 12
2017 Policy 0 14
2017 None of the above 0 23
2014 Client contact centre 0 10
2014 Federal regulators 0 68
2014 Science and technology 0 71
2014 Administration and operations 0 49
2014 Information technology 0 12
2014 None of the above 0 18

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 21 79
2017 Compliance, inspection and enforcement 19 129
2017 Science and technology 21 63
2017 Administration and operations 28 37
2017 Policy 0 14
2017 None of the above 35 23
2014 Federal regulators 21 68
2014 Compliance, inspection and enforcement 28 156
2014 Science and technology 22 71
2014 Administration and operations 44 49
2014 None of the above 32 18

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 36 81
2017 Compliance, inspection and enforcement 32 128
2017 Science and technology 27 63
2017 Administration and operations 22 37
2017 None of the above 30 23
2014 Federal regulators 31 68
2014 Compliance, inspection and enforcement 32 157
2014 Science and technology 33 71
2014 Administration and operations 36 49
2014 None of the above 27 18

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 21 81
2017 Compliance, inspection and enforcement 14 128
2017 Science and technology 23 63
2014 Federal regulators 20 68
2014 Compliance, inspection and enforcement 19 157
2014 Science and technology 12 71
2014 Administration and operations 20 49

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 10 81
2017 Compliance, inspection and enforcement 5 128
2017 Science and technology 9 63
2014 Client contact centre 0 10
2014 Compliance, inspection and enforcement 4 157
2014 Administration and operations 10 49
2014 Information technology 0 12

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 24 81
2017 Compliance, inspection and enforcement 17 128
2017 Science and technology 16 63
2017 Financial management 0 12
2014 Client contact centre 47 10
2014 Federal regulators 16 68
2014 Compliance, inspection and enforcement 28 157
2014 Science and technology 21 71
2014 Administration and operations 22 49

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 7 81
2017 Compliance, inspection and enforcement 9 128
2017 Science and technology 0 63
2017 Financial management 0 12
2014 Compliance, inspection and enforcement 8 157
2014 Science and technology 8 71
2014 Administration and operations 12 49
2014 Information technology 0 12
2014 None of the above 0 18

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 10 81
2017 Compliance, inspection and enforcement 6 128
2017 Administration and operations 0 37
2014 Federal regulators 8 68
2014 Compliance, inspection and enforcement 8 157
2014 Science and technology 7 71
2014 Information technology 0 12

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 9 81
2017 Compliance, inspection and enforcement 7 128
2017 Science and technology 10 63
2017 Administration and operations 0 37
2017 Policy 0 14
2017 None of the above 0 23
2014 Client contact centre 0 10
2014 Compliance, inspection and enforcement 8 157
2014 Science and technology 10 71

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 7 81
2017 Compliance, inspection and enforcement 6 128
2017 Science and technology 11 63
2017 Financial management 0 12
2014 Client contact centre 0 10
2014 Federal regulators 7 68
2014 Compliance, inspection and enforcement 10 157
2014 Science and technology 11 71
2014 Information technology 0 12

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 46 81
2017 Compliance, inspection and enforcement 49 128
2017 Science and technology 47 63
2017 Administration and operations 70 37
2017 Human resources 41 12
2017 Financial management 58 12
2017 Policy 72 14
2017 None of the above 52 23
2014 Federal regulators 47 68
2014 Compliance, inspection and enforcement 37 157
2014 Science and technology 48 71
2014 Administration and operations 47 49
2014 Information technology 50 12
2014 None of the above 51 18

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 7 119
2017 Human resources 0 11
2017 Financial management 0 11
2014 Compliance, inspection and enforcement 5 145
2014 Information technology 0 12
2014 None of the above 0 17

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 17 73
2017 Compliance, inspection and enforcement 18 119
2017 Science and technology 18 61
2017 Administration and operations 19 37
2014 Federal regulators 17 63
2014 Compliance, inspection and enforcement 12 145
2014 Science and technology 23 66
2014 Administration and operations 13 46
2014 Information technology 42 12

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 7 119
2017 Science and technology 10 61
2017 Human resources 0 11
2017 Financial management 0 11
2017 None of the above 0 20
2014 Compliance, inspection and enforcement 4 145
2014 Science and technology 9 66
2014 None of the above 0 17

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 37
2017 Financial management 0 11
2017 Policy 0 12
2017 None of the above 0 20
2014 Science and technology 0 66
2014 Administration and operations 0 46
2014 None of the above 0 17

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 8 61
2017 Administration and operations 0 37
2017 Human resources 0 11
2017 Financial management 0 11
2017 Policy 0 12
2017 None of the above 0 20
2014 Federal regulators 0 63
2014 Information technology 0 12
2014 None of the above 0 17

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 7 73
2017 Human resources 0 11
2017 Financial management 0 11
2014 Federal regulators 0 63
2014 Compliance, inspection and enforcement 5 145
2014 None of the above 0 17

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 5 119
2017 Science and technology 0 61
2017 Administration and operations 13 37
2017 Financial management 0 11
2014 Compliance, inspection and enforcement 5 145
2014 Administration and operations 17 46

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 8 73
2017 Compliance, inspection and enforcement 17 119
2017 Science and technology 10 61
2017 Human resources 0 11
2014 Federal regulators 8 63
2014 Compliance, inspection and enforcement 5 145
2014 None of the above 0 17

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 17 73
2017 Compliance, inspection and enforcement 12 119
2014 Compliance, inspection and enforcement 4 145
2014 Science and technology 13 66
2014 Information technology 0 12

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 24 73
2017 Compliance, inspection and enforcement 27 119
2017 Science and technology 18 61
2014 Federal regulators 29 63
2014 Compliance, inspection and enforcement 22 145
2014 Science and technology 25 66
2014 Administration and operations 26 46
2014 None of the above 29 17

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 7 73
2017 Compliance, inspection and enforcement 10 119
2017 Financial management 0 11
2014 Federal regulators 0 63
2014 Compliance, inspection and enforcement 12 145
2014 Science and technology 11 66
2014 Administration and operations 13 46
2014 Information technology 0 12

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 52 73
2017 Compliance, inspection and enforcement 53 119
2017 Science and technology 41 61
2017 Administration and operations 30 37
2017 Human resources 54 11
2017 None of the above 41 20
2014 Federal regulators 50 63
2014 Compliance, inspection and enforcement 49 145
2014 Science and technology 45 66
2014 Administration and operations 51 46
2014 Information technology 58 12
2014 None of the above 41 17

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Human resources 0 11
2017 Financial management 0 11
2017 Policy 0 12
2014 Federal regulators 0 63
2014 Information technology 0 12
2014 None of the above 0 17

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 60 73
2017 Compliance, inspection and enforcement 62 119
2017 Science and technology 53 61
2017 Administration and operations 54 37
2017 Human resources 81 11
2017 Financial management 54 11
2017 Policy 52 12
2017 None of the above 60 20
2014 Federal regulators 59 63
2014 Compliance, inspection and enforcement 62 145
2014 Science and technology 66 66
2014 Administration and operations 65 46
2014 Information technology 58 12
2014 None of the above 54 17

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 4 119
2017 Science and technology 0 61
2017 Human resources 0 11
2017 Financial management 0 11
2017 Policy 0 12
2017 None of the above 0 20

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 8 73
2017 Compliance, inspection and enforcement 14 119
2017 Science and technology 12 61
2014 Federal regulators 9 63
2014 Compliance, inspection and enforcement 12 145
2014 Science and technology 9 66

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Federal regulators 98 2 81
2017 Compliance, inspection and enforcement 94 6 129
2017 Science and technology 95 5 63
2017 Administration and operations 95 5 37
2017 Human resources 83 17 12
2017 Financial management 92 8 12
2017 Policy 86 14 14
2017 None of the above 96 4 23

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 19 24 2 2 28 6 57 7 80
2017 Health care practitioners 16 11 11 8 5 47 3 53 26 38
2017 Federal regulators 18 20 22 4 6 25 5 55 14 685
2017 Compliance, inspection and enforcement 15 22 23 4 5 25 5 54 13 1334
2017 Communications or public affairs 6 16 13 4 5 49 8 50 21 78
2017 Access to information and privacy 21 36 14 0 0 21 7 80 0 14
2017 Security 0 20 14 7 0 52 7 50 16 15
2017 Science and technology 14 18 22 5 3 31 7 52 12 750
2017 Administration and operations 20 18 22 4 2 25 8 58 8 538
2017 Human resources 22 16 18 3 2 29 10 62 9 198
2017 Financial management 21 16 16 3 4 32 10 62 11 108
2017 Procurement 0 20 45 5 5 15 10 26 13 20
2017 Real property 11 32 21 11 0 24 2 57 14 28
2017 Information management 35 17 15 2 0 26 5 75 3 42
2017 Information technology 26 21 16 2 2 30 4 71 5 118
2017 Internal audit 14 20 13 3 0 46 3 68 6 34
2017 Evaluation 20 10 25 5 0 35 5 50 8 20
2017 Data sciences 14 35 16 3 0 29 3 72 5 25
2017 Policy 13 14 18 9 3 38 5 47 21 154
2017 Project management 22 16 28 4 7 23 0 49 15 69
2017 Other services to the public 20 22 24 0 6 20 8 58 9 65
2017 None of the above 19 16 22 3 4 30 4 54 12 303
2014 Client contact centre 17 13 18 10 2 35 5 50 19 59
2014 Health care practitioners 18 29 11 13 4 13 11 62 24 45
2014 Federal regulators 21 17 22 5 4 27 4 56 12 765
2014 Compliance, inspection and enforcement 17 21 22 5 4 26 6 55 12 1709
2014 Communications or public affairs 14 9 22 1 0 41 12 50 3 83
2014 Access to information and privacy 19 18 42 14 0 0 7 40 15 15
2014 Security 9 36 25 0 12 18 0 55 14 11
2014 Science and technology 16 21 21 3 3 28 7 59 9 798
2014 Legal services 0 22 29 0 0 19 29 43 0 10
2014 Administration and operations 21 23 19 2 4 24 7 63 9 578
2014 Human resources 31 16 15 1 3 27 7 71 7 211
2014 Financial management 31 21 14 1 3 23 8 74 6 125
2014 Procurement 21 4 22 0 0 40 13 54 0 23
2014 Real property 18 31 21 5 5 19 2 61 12 40
2014 Materiel management 25 26 7 9 0 24 9 76 13 12
2014 Information management 21 22 17 0 2 32 7 70 3 62
2014 Information technology 18 21 25 3 0 27 7 59 4 150
2014 Internal audit 0 14 18 4 13 32 18 28 35 21
2014 Evaluation 0 0 44 15 0 42 0 0 25 14
2014 Other services to the public 21 23 23 3 3 21 6 61 7 76
2014 None of the above 19 19 19 4 3 31 5 59 11 269

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 27 36 16 4 2 12 3 74 7 80
2017 Health care practitioners 21 37 29 3 3 8 0 63 6 38
2017 Federal regulators 30 35 17 5 4 7 1 71 11 686
2017 Compliance, inspection and enforcement 25 36 19 5 4 10 0 69 10 1332
2017 Communications or public affairs 18 31 13 5 4 28 1 70 13 78
2017 Access to information and privacy 14 50 14 7 0 14 0 75 8 14
2017 Security 33 21 26 0 7 13 0 62 8 15
2017 Science and technology 28 34 17 6 3 10 1 70 10 750
2017 Administration and operations 38 30 18 3 1 9 1 75 5 535
2017 Human resources 37 30 14 4 1 13 2 78 6 198
2017 Financial management 38 31 12 4 6 10 0 76 11 108
2017 Procurement 20 35 15 10 5 15 0 65 18 20
2017 Real property 32 29 21 3 0 13 2 72 3 28
2017 Information management 50 32 9 2 0 4 2 88 2 42
2017 Information technology 40 32 12 2 2 10 2 82 5 118
2017 Internal audit 26 40 14 0 0 20 0 82 0 34
2017 Evaluation 41 5 34 0 0 15 5 57 0 20
2017 Data sciences 26 41 10 0 3 16 3 84 4 25
2017 Policy 27 30 16 7 2 17 2 70 11 155
2017 Project management 30 29 22 0 9 10 0 66 10 69
2017 Other services to the public 25 42 20 2 5 7 0 72 7 64
2017 None of the above 24 31 21 5 4 13 2 65 10 303
2014 Client contact centre 19 24 28 3 3 18 4 55 8 59
2014 Health care practitioners 29 36 18 7 2 9 0 71 10 45
2014 Federal regulators 34 33 16 5 3 9 0 74 9 763
2014 Compliance, inspection and enforcement 29 36 17 5 4 9 0 72 10 1709
2014 Communications or public affairs 39 34 18 1 0 8 0 79 1 83
2014 Access to information and privacy 25 46 7 7 7 7 0 77 15 15
2014 Security 9 27 25 0 12 27 0 49 16 11
2014 Science and technology 29 36 18 4 2 10 1 73 7 797
2014 Legal services 33 38 29 0 0 0 0 71 0 10
2014 Administration and operations 37 31 15 3 3 10 1 76 7 578
2014 Human resources 49 29 10 2 2 7 0 84 5 211
2014 Financial management 49 27 12 2 1 8 0 83 3 125
2014 Procurement 56 9 13 0 0 22 0 83 0 23
2014 Real property 28 35 27 5 2 2 0 65 8 40
2014 Materiel management 34 25 16 9 0 16 0 70 10 12
2014 Information management 37 34 6 0 2 17 5 90 2 62
2014 Information technology 35 36 16 1 0 9 2 80 2 149
2014 Internal audit 18 42 9 9 13 9 0 65 24 21
2014 Evaluation 14 35 30 15 0 7 0 52 16 14
2014 Other services to the public 38 34 16 1 1 8 1 80 3 76
2014 None of the above 31 30 20 4 1 14 0 70 6 269

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 10 90 80
2017 Health care practitioners 21 79 38
2017 Federal regulators 16 84 686
2017 Compliance, inspection and enforcement 16 84 1331
2017 Communications or public affairs 18 82 79
2017 Security 0 100 15
2017 Science and technology 14 86 750
2017 Administration and operations 16 84 537
2017 Human resources 21 79 198
2017 Financial management 13 87 107
2017 Procurement 30 70 20
2017 Information management 13 87 42
2017 Information technology 11 89 118
2017 Data sciences 26 74 25
2017 Policy 16 84 154
2017 Project management 13 87 69
2017 Other services to the public 20 80 65
2017 None of the above 16 84 305
2014 Client contact centre 14 86 59
2014 Federal regulators 16 84 764
2014 Compliance, inspection and enforcement 15 85 1707
2014 Communications or public affairs 21 79 83
2014 Science and technology 15 85 797
2014 Legal services 0 100 10
2014 Administration and operations 14 86 575
2014 Human resources 13 87 210
2014 Financial management 9 91 125
2014 Information management 16 84 61
2014 Information technology 13 87 149
2014 Other services to the public 17 83 76
2014 None of the above 13 87 270

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Federal regulators 70 30 108
2017 Compliance, inspection and enforcement 72 28 212
2017 Communications or public affairs 93 7 14
2017 Science and technology 73 27 108
2017 Administration and operations 80 20 84
2017 Human resources 86 14 44
2017 Financial management 87 13 15
2017 Information technology 71 29 14
2017 Policy 64 36 26
2017 Other services to the public 68 32 13
2017 None of the above 72 28 49
2014 Federal regulators 71 29 118
2014 Compliance, inspection and enforcement 70 30 252
2014 Communications or public affairs 76 24 17
2014 Science and technology 76 24 124
2014 Administration and operations 80 20 78
2014 Human resources 93 7 28
2014 Financial management 83 17 12
2014 Information management 50 50 10
2014 Information technology 85 15 20
2014 Other services to the public 78 22 13
2014 None of the above 78 22 36

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 40 39 5 9 5 0 1 80 15 76
2017 Compliance, inspection and enforcement 40 38 5 13 3 0 1 78 16 151
2017 Communications or public affairs 70 23 0 0 8 0 0 92 8 13
2017 Science and technology 47 30 13 5 4 0 1 78 9 80
2017 Administration and operations 55 38 1 3 1 0 1 94 5 67
2017 Human resources 58 31 0 5 3 0 3 92 8 38
2017 Financial management 71 22 0 0 0 7 0 100 0 13
2017 Information technology 70 30 0 0 0 0 0 100 0 10
2017 Policy 53 35 0 12 0 0 0 88 12 17
2017 None of the above 32 48 6 9 3 0 3 82 12 35
2014 Federal regulators 46 35 6 7 6 0 0 81 13 84
2014 Compliance, inspection and enforcement 43 37 7 7 5 1 0 81 12 176
2014 Communications or public affairs 54 31 15 0 0 0 0 85 0 13
2014 Science and technology 38 42 10 8 1 1 0 81 10 95
2014 Administration and operations 56 23 5 13 3 0 0 79 16 62
2014 Human resources 61 35 0 0 4 0 0 96 4 26
2014 Financial management 60 19 0 21 0 0 0 79 21 10
2014 Information technology 64 30 6 0 0 0 0 94 0 17
2014 Other services to the public 39 61 0 0 0 0 0 100 0 10
2014 None of the above 49 43 7 0 0 0 0 93 0 28

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 13 46 20 11 1 7 1 65 14 80
2017 Health care practitioners 29 48 8 11 3 0 3 78 14 38
2017 Federal regulators 31 53 7 4 0 0 4 88 4 687
2017 Compliance, inspection and enforcement 24 54 10 6 2 2 2 82 8 1336
2017 Communications or public affairs 15 52 4 13 5 4 7 76 20 78
2017 Access to information and privacy 22 43 29 7 0 0 0 64 7 14
2017 Security 13 55 7 7 13 0 6 72 21 15
2017 Science and technology 23 53 9 9 2 2 2 80 11 751
2017 Administration and operations 26 48 8 9 3 2 4 79 13 538
2017 Human resources 31 30 5 6 3 3 23 82 11 197
2017 Financial management 24 49 12 5 2 0 9 79 8 108
2017 Procurement 20 55 0 10 15 0 0 75 25 20
2017 Real property 30 45 10 3 6 0 7 81 9 28
2017 Information management 20 50 9 4 4 0 13 80 9 42
2017 Information technology 34 43 14 5 2 2 1 79 7 118
2017 Internal audit 30 39 9 14 0 0 8 75 16 34
2017 Evaluation 41 49 10 0 0 0 0 90 0 20
2017 Data sciences 19 45 7 3 0 7 19 87 5 25
2017 Policy 20 52 10 4 4 2 8 80 8 155
2017 Project management 32 49 7 5 1 3 1 85 7 69
2017 Other services to the public 24 55 8 5 3 3 1 83 8 65
2017 None of the above 23 50 11 5 2 5 4 80 8 305
2014 Client contact centre 18 44 14 10 3 6 5 70 15 59
2014 Health care practitioners 27 60 7 7 0 0 0 87 7 45
2014 Federal regulators 36 50 4 4 1 1 4 90 6 765
2014 Compliance, inspection and enforcement 26 56 10 5 1 1 2 83 6 1708
2014 Communications or public affairs 24 53 7 5 5 2 4 82 10 83
2014 Access to information and privacy 25 62 13 0 0 0 0 87 0 15
2014 Security 17 62 0 21 0 0 0 79 21 11
2014 Science and technology 23 56 11 5 2 1 1 82 7 798
2014 Legal services 19 32 20 10 10 9 0 56 23 10
2014 Administration and operations 28 53 9 5 2 1 3 84 7 578
2014 Human resources 43 29 6 1 0 0 21 92 1 211
2014 Financial management 34 49 6 5 3 0 2 86 8 126
2014 Procurement 31 40 21 5 4 0 0 70 9 23
2014 Real property 16 66 7 6 0 0 5 86 6 40
2014 Materiel management 34 57 0 0 0 0 9 100 0 12
2014 Information management 28 48 3 8 3 4 6 85 12 62
2014 Information technology 28 50 8 5 1 1 7 85 6 150
2014 Internal audit 8 55 5 9 0 0 23 82 12 21
2014 Evaluation 35 37 21 7 0 0 0 72 7 14
2014 Other services to the public 23 57 13 6 1 1 0 80 7 76
2014 None of the above 26 48 9 6 2 3 6 82 8 270

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 19 31 7 5 22 7 39 18 80
2017 Health care practitioners 5 26 21 18 8 16 5 40 33 38
2017 Federal regulators 9 23 24 15 10 15 3 40 31 684
2017 Compliance, inspection and enforcement 8 27 24 14 9 15 3 43 28 1332
2017 Communications or public affairs 8 17 11 10 4 42 7 49 28 77
2017 Access to information and privacy 14 21 36 14 7 7 0 38 23 14
2017 Security 0 13 20 14 7 33 13 25 38 15
2017 Science and technology 7 23 20 13 8 23 5 43 30 751
2017 Administration and operations 11 24 24 11 5 19 7 46 21 537
2017 Human resources 13 22 20 3 2 19 20 58 10 197
2017 Financial management 7 22 18 10 5 26 13 47 24 108
2017 Procurement 10 15 45 15 10 0 5 26 26 20
2017 Real property 14 21 26 11 14 10 5 41 29 28
2017 Information management 13 24 19 7 2 15 20 56 14 42
2017 Information technology 16 27 21 4 2 21 9 61 9 118
2017 Internal audit 15 26 25 6 3 20 5 54 12 34
2017 Evaluation 0 30 30 5 5 25 5 43 15 20
2017 Data sciences 0 23 13 6 6 33 19 48 26 25
2017 Policy 5 18 24 8 8 27 10 37 25 155
2017 Project management 9 23 35 6 10 14 3 39 19 69
2017 Other services to the public 9 30 21 17 6 12 4 47 27 65
2017 None of the above 8 24 20 11 10 21 6 44 28 303
2014 Client contact centre 6 12 30 8 8 25 10 28 26 58
2014 Health care practitioners 16 36 24 11 4 7 2 56 17 45
2014 Federal regulators 11 28 20 13 9 16 3 48 27 765
2014 Compliance, inspection and enforcement 9 27 27 13 8 13 4 44 25 1709
2014 Communications or public affairs 6 28 22 7 5 24 9 50 18 83
2014 Access to information and privacy 6 39 33 0 7 7 7 53 8 15
2014 Security 0 44 8 30 0 9 9 54 36 11
2014 Science and technology 7 23 26 13 7 18 5 40 25 798
2014 Legal services 0 23 29 10 10 19 9 32 29 10
2014 Administration and operations 14 31 23 10 4 15 5 55 17 577
2014 Human resources 15 26 16 6 4 12 21 61 15 211
2014 Financial management 16 24 25 6 5 17 6 52 15 126
2014 Procurement 5 12 35 4 0 40 4 29 8 23
2014 Real property 9 39 22 10 5 9 7 56 18 40
2014 Materiel management 17 25 32 0 7 9 9 52 9 12
2014 Information management 15 27 15 14 3 16 9 56 23 62
2014 Information technology 13 39 15 8 1 16 8 68 12 150
2014 Internal audit 0 13 32 9 18 14 14 18 38 21
2014 Evaluation 14 7 16 14 0 50 0 41 27 14
2014 Other services to the public 10 31 23 10 8 13 4 50 22 76
2014 None of the above 9 27 21 11 7 17 7 48 24 270

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 46 14 1 0 14 1 82 1 79
2017 Health care practitioners 32 42 13 5 3 3 3 78 8 38
2017 Federal regulators 39 33 12 5 3 4 4 78 9 687
2017 Compliance, inspection and enforcement 34 40 12 4 3 4 1 79 8 1336
2017 Communications or public affairs 33 29 13 4 0 15 7 79 5 78
2017 Access to information and privacy 36 50 14 0 0 0 0 86 0 14
2017 Security 33 34 13 7 0 7 6 77 8 15
2017 Science and technology 37 36 12 5 1 7 2 81 6 749
2017 Administration and operations 46 29 10 2 1 9 4 85 3 536
2017 Human resources 45 20 8 2 1 3 22 85 5 198
2017 Financial management 40 32 10 2 1 6 9 85 3 108
2017 Procurement 40 40 5 5 0 10 0 89 5 20
2017 Real property 43 31 11 2 6 0 7 80 9 28
2017 Information management 41 26 9 2 0 6 16 86 3 42
2017 Information technology 48 34 7 3 0 6 1 90 3 118
2017 Internal audit 52 29 9 0 0 6 5 90 0 34
2017 Evaluation 50 29 5 0 0 16 0 94 0 20
2017 Data sciences 33 25 3 3 0 17 19 90 5 25
2017 Policy 36 28 13 3 2 8 9 77 7 154
2017 Project management 49 31 7 0 3 7 3 89 3 69
2017 Other services to the public 41 31 12 6 2 6 1 78 9 65
2017 None of the above 35 34 11 4 1 10 5 81 6 305
2014 Client contact centre 23 36 18 5 2 12 5 70 8 59
2014 Health care practitioners 49 31 13 2 0 4 0 84 2 45
2014 Federal regulators 44 29 10 4 2 6 4 81 7 764
2014 Compliance, inspection and enforcement 36 41 11 5 2 3 2 80 8 1709
2014 Communications or public affairs 39 35 6 2 1 13 4 88 4 83
2014 Access to information and privacy 45 36 19 0 0 0 0 81 0 15
2014 Security 9 62 8 0 12 9 0 78 13 11
2014 Science and technology 34 41 11 4 2 6 2 81 7 798
2014 Legal services 40 30 29 0 0 0 0 71 0 10
2014 Administration and operations 45 33 8 3 2 6 3 86 5 578
2014 Human resources 46 21 6 2 0 2 22 89 3 211
2014 Financial management 52 29 7 1 1 5 4 89 2 126
2014 Procurement 58 17 21 0 0 4 0 78 0 23
2014 Real property 31 32 20 2 3 7 5 71 6 40
2014 Materiel management 32 50 0 0 0 9 9 100 0 12
2014 Information management 36 34 5 0 5 15 6 88 6 62
2014 Information technology 37 38 9 1 0 9 6 88 2 150
2014 Internal audit 17 37 5 9 5 4 23 74 19 21
2014 Evaluation 21 50 0 15 0 14 0 83 17 14
2014 Other services to the public 31 36 17 3 4 8 1 74 7 76
2014 None of the above 35 37 8 5 1 9 6 84 7 270

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 42 15 4 0 14 1 78 4 80
2017 Health care practitioners 13 39 24 11 5 8 0 57 17 38
2017 Federal regulators 26 34 14 8 8 8 3 66 18 684
2017 Compliance, inspection and enforcement 21 36 18 9 6 8 1 63 17 1331
2017 Communications or public affairs 19 26 13 8 1 26 7 68 13 78
2017 Access to information and privacy 21 50 28 0 0 0 0 72 0 14
2017 Security 13 48 7 7 7 13 6 75 16 15
2017 Science and technology 26 33 14 7 4 13 2 71 13 749
2017 Administration and operations 37 29 14 4 1 11 4 78 6 537
2017 Human resources 36 21 10 4 1 6 21 79 7 198
2017 Financial management 31 36 9 5 3 8 9 80 10 108
2017 Procurement 25 50 10 5 5 5 0 79 10 20
2017 Real property 29 46 10 2 6 0 7 81 9 28
2017 Information management 39 22 11 2 0 12 13 82 3 42
2017 Information technology 36 39 10 2 0 11 1 86 3 117
2017 Internal audit 41 23 14 6 0 14 3 76 7 34
2017 Evaluation 35 25 15 10 0 15 0 70 11 20
2017 Data sciences 26 35 3 0 0 17 19 95 0 25
2017 Policy 20 29 15 12 3 13 9 61 19 155
2017 Project management 36 29 12 7 0 14 1 77 9 69
2017 Other services to the public 27 33 13 8 8 10 1 67 18 63
2017 None of the above 24 30 17 6 6 13 4 66 14 305
2014 Client contact centre 18 25 29 7 5 12 5 52 14 59
2014 Health care practitioners 34 39 9 11 2 5 0 76 14 44
2014 Federal regulators 28 33 12 9 5 9 4 70 16 765
2014 Compliance, inspection and enforcement 25 37 18 8 5 7 2 67 14 1709
2014 Communications or public affairs 26 44 10 4 0 14 3 84 4 83
2014 Access to information and privacy 38 49 6 0 0 7 0 94 0 15
2014 Security 0 79 0 12 0 9 0 87 13 11
2014 Science and technology 23 39 14 8 4 10 1 70 14 798
2014 Legal services 40 20 29 0 0 10 0 67 0 10
2014 Administration and operations 37 33 13 4 2 8 3 79 6 577
2014 Human resources 38 18 9 4 3 6 22 78 9 211
2014 Financial management 45 31 9 3 2 6 3 84 5 126
2014 Procurement 44 21 21 0 0 13 0 76 0 23
2014 Real property 15 31 32 5 3 11 2 54 9 40
2014 Materiel management 15 51 7 0 9 9 9 80 11 12
2014 Information management 39 33 5 0 2 16 6 92 2 62
2014 Information technology 31 39 11 2 0 10 6 84 2 150
2014 Internal audit 13 32 9 5 9 8 23 66 21 21
2014 Evaluation 21 42 9 14 0 15 0 73 17 14
2014 Other services to the public 30 30 18 3 5 13 1 70 9 76
2014 None of the above 25 31 15 5 4 14 6 70 12 270
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 48 34 8 5 1 1 1 85 6 80
2017 Health care practitioners 42 42 3 11 3 0 0 84 13 38
2017 Federal regulators 47 28 10 8 7 1 0 76 15 685
2017 Compliance, inspection and enforcement 43 30 10 8 7 1 0 74 15 1334
2017 Communications or public affairs 52 30 6 7 3 1 0 83 10 78
2017 Access to information and privacy 57 35 7 0 0 0 0 93 0 14
2017 Security 59 20 7 7 0 7 0 86 7 15
2017 Science and technology 49 29 10 7 5 0 0 78 12 749
2017 Administration and operations 60 25 6 5 3 1 0 86 8 538
2017 Human resources 64 24 4 4 4 0 0 87 8 198
2017 Financial management 57 25 6 6 3 2 0 84 10 108
2017 Procurement 59 26 5 5 5 0 0 85 10 20
2017 Real property 58 12 0 8 14 3 5 76 24 28
2017 Information management 63 26 4 2 0 2 2 93 2 42
2017 Information technology 56 30 6 5 2 1 0 87 7 118
2017 Internal audit 66 22 9 0 0 0 3 91 0 34
2017 Evaluation 61 14 0 10 10 0 5 79 21 20
2017 Data sciences 46 41 3 0 3 7 0 93 3 25
2017 Policy 52 20 12 11 4 1 0 72 16 154
2017 Project management 62 14 9 6 4 4 0 80 11 69
2017 Other services to the public 57 23 10 6 5 0 0 79 11 65
2017 None of the above 47 29 12 7 5 0 0 76 12 305

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 46 33 13 6 0 1 0 80 6 80
2017 Health care practitioners 48 23 13 5 8 3 0 73 14 38
2017 Federal regulators 50 25 10 7 6 2 0 76 14 685
2017 Compliance, inspection and enforcement 43 29 12 7 7 2 0 74 14 1335
2017 Communications or public affairs 64 19 9 4 5 0 0 83 9 79
2017 Access to information and privacy 50 43 7 0 0 0 0 93 0 14
2017 Security 65 28 0 0 7 0 0 93 7 15
2017 Science and technology 50 26 11 5 5 2 0 78 11 750
2017 Administration and operations 61 22 8 5 3 2 0 84 8 538
2017 Human resources 69 19 4 3 4 0 0 89 7 198
2017 Financial management 60 29 5 5 0 1 0 89 5 108
2017 Procurement 70 15 5 10 0 0 0 85 10 20
2017 Real property 55 8 15 8 6 7 0 68 15 28
2017 Information management 61 25 9 0 2 0 2 89 2 42
2017 Information technology 52 30 13 2 1 2 0 84 3 118
2017 Internal audit 69 23 6 0 0 0 3 94 0 34
2017 Evaluation 65 9 0 5 10 11 0 84 16 20
2017 Data sciences 49 42 6 0 3 0 0 91 3 25
2017 Policy 54 25 11 6 3 2 0 80 9 154
2017 Project management 61 23 7 3 4 1 0 85 7 69
2017 Other services to the public 50 26 12 3 6 2 0 78 10 65
2017 None of the above 47 30 11 6 4 2 0 78 10 305

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 38 24 5 1 6 0 67 6 80
2017 Health care practitioners 19 52 16 8 3 3 0 72 11 37
2017 Federal regulators 30 43 12 8 5 1 0 74 14 683
2017 Compliance, inspection and enforcement 22 42 19 9 6 3 0 66 15 1332
2017 Communications or public affairs 40 43 7 6 1 2 0 85 8 79
2017 Access to information and privacy 36 29 29 7 0 0 0 64 7 14
2017 Security 20 53 13 0 7 7 0 79 7 15
2017 Science and technology 27 43 17 7 3 3 0 72 11 752
2017 Administration and operations 35 39 13 7 4 2 0 76 10 538
2017 Human resources 46 39 11 3 1 1 1 85 4 197
2017 Financial management 46 37 5 5 4 2 1 86 9 108
2017 Procurement 15 45 30 0 5 0 5 63 5 20
2017 Real property 30 30 14 15 0 11 0 68 16 27
2017 Information management 43 50 2 4 0 0 0 93 4 42
2017 Information technology 24 47 14 6 3 4 2 76 9 117
2017 Internal audit 43 31 18 0 0 9 0 81 0 34
2017 Evaluation 29 56 10 0 0 5 0 89 0 20
2017 Data sciences 23 74 3 0 0 0 0 97 0 25
2017 Policy 33 45 10 9 2 1 0 79 11 155
2017 Project management 39 44 9 5 1 3 0 85 6 69
2017 Other services to the public 21 48 19 5 3 3 2 72 8 65
2017 None of the above 23 36 19 10 7 4 1 62 18 305

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 42 29 8 4 0 0 60 11 79
2017 Health care practitioners 11 31 17 36 6 0 0 42 41 36
2017 Federal regulators 18 33 19 18 11 1 0 51 30 684
2017 Compliance, inspection and enforcement 15 34 21 17 13 1 0 49 30 1335
2017 Communications or public affairs 16 34 18 12 14 6 0 53 28 78
2017 Access to information and privacy 14 43 22 7 14 0 0 57 21 14
2017 Security 13 53 27 6 0 0 0 67 6 15
2017 Science and technology 16 38 17 16 11 2 0 55 27 750
2017 Administration and operations 27 38 14 13 6 1 0 67 19 536
2017 Human resources 25 45 13 6 7 3 1 72 14 198
2017 Financial management 22 51 8 12 6 2 0 74 18 108
2017 Procurement 10 50 25 5 10 0 0 60 15 20
2017 Real property 16 48 17 8 11 0 0 64 19 28
2017 Information management 39 39 11 11 0 0 0 78 11 42
2017 Information technology 26 44 13 13 3 2 0 70 16 118
2017 Internal audit 26 49 17 3 3 3 0 77 5 34
2017 Evaluation 25 45 15 10 0 5 0 73 11 20
2017 Data sciences 23 64 3 6 0 3 0 90 6 25
2017 Policy 16 46 18 11 8 1 0 62 19 155
2017 Project management 15 49 19 12 6 0 0 63 18 69
2017 Other services to the public 20 48 22 4 6 0 0 68 11 65
2017 None of the above 15 32 23 16 12 2 1 48 29 304

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 15 20 17 24 0 5 36 43 80
2017 Health care practitioners 5 32 18 5 34 3 3 39 41 38
2017 Federal regulators 14 24 27 16 18 0 0 39 34 685
2017 Compliance, inspection and enforcement 13 22 21 17 27 0 1 35 44 1332
2017 Communications or public affairs 20 24 25 15 15 1 0 44 30 78
2017 Access to information and privacy 22 29 21 14 7 0 7 54 23 14
2017 Security 7 26 20 20 27 0 0 32 47 15
2017 Science and technology 17 26 21 15 19 1 2 44 35 752
2017 Administration and operations 17 22 22 18 19 0 2 39 38 536
2017 Human resources 20 25 19 18 20 0 0 44 37 198
2017 Financial management 23 17 26 10 22 0 2 41 32 107
2017 Procurement 30 20 25 5 20 0 0 50 25 20
2017 Real property 10 21 41 16 13 0 0 31 29 28
2017 Information management 34 20 22 11 13 0 0 53 24 41
2017 Information technology 22 25 23 15 15 0 0 47 30 118
2017 Internal audit 20 33 23 9 15 0 0 54 24 34
2017 Evaluation 10 41 35 5 9 0 0 51 14 20
2017 Data sciences 20 23 45 3 9 0 0 43 12 25
2017 Policy 19 23 20 16 21 1 1 43 37 155
2017 Project management 16 20 23 13 25 0 3 37 39 69
2017 Other services to the public 14 30 17 17 20 0 2 45 38 65
2017 None of the above 17 24 20 15 21 0 3 42 37 305

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 30 30 12 10 0 0 48 22 80
2017 Health care practitioners 5 32 24 11 23 3 3 39 36 38
2017 Federal regulators 12 27 28 18 14 0 1 40 32 685
2017 Compliance, inspection and enforcement 15 30 27 16 11 0 1 46 27 1330
2017 Communications or public affairs 23 21 31 16 9 0 0 44 25 77
2017 Access to information and privacy 21 14 22 29 7 0 7 38 38 14
2017 Security 34 27 33 0 6 0 0 61 6 15
2017 Science and technology 18 27 28 15 11 0 1 45 26 750
2017 Administration and operations 20 34 24 13 8 1 1 54 21 538
2017 Human resources 22 21 22 24 12 0 0 43 36 197
2017 Financial management 16 27 31 12 13 0 1 43 26 107
2017 Procurement 0 15 45 15 24 0 0 15 40 20
2017 Real property 30 32 16 13 10 0 0 62 23 28
2017 Information management 36 27 23 9 5 0 0 63 13 42
2017 Information technology 19 28 27 18 7 0 0 47 25 118
2017 Internal audit 27 23 31 14 3 3 0 51 17 34
2017 Evaluation 20 40 20 5 15 0 0 60 20 20
2017 Data sciences 20 23 16 38 3 0 0 43 41 25
2017 Policy 14 35 27 17 7 1 0 50 23 155
2017 Project management 18 22 27 17 15 0 1 40 32 69
2017 Other services to the public 20 36 26 15 3 0 0 56 18 65
2017 None of the above 20 25 24 18 12 1 2 45 30 305

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 30 24 7 9 0 5 58 17 79
2017 Health care practitioners 8 34 24 8 18 3 5 46 28 38
2017 Federal regulators 21 33 21 14 9 0 2 55 23 683
2017 Compliance, inspection and enforcement 25 34 21 11 6 0 2 61 18 1327
2017 Communications or public affairs 20 31 25 11 11 0 3 52 23 79
2017 Access to information and privacy 21 29 29 0 14 0 7 54 15 14
2017 Security 41 27 14 13 6 0 0 68 19 15
2017 Science and technology 27 31 24 9 6 1 3 60 15 750
2017 Administration and operations 28 34 20 11 4 1 2 64 15 536
2017 Human resources 29 22 26 12 9 0 2 53 21 197
2017 Financial management 22 33 26 13 4 0 1 56 18 106
2017 Procurement 15 25 25 34 0 0 0 40 34 20
2017 Real property 30 37 9 8 16 0 0 67 24 28
2017 Information management 38 29 20 9 5 0 0 66 14 41
2017 Information technology 22 36 22 15 6 0 0 58 20 117
2017 Internal audit 27 36 20 14 3 0 0 63 17 34
2017 Evaluation 25 45 5 10 15 0 0 70 25 20
2017 Data sciences 30 19 16 25 3 3 3 52 30 25
2017 Policy 16 37 21 15 9 1 1 54 25 155
2017 Project management 16 32 19 19 12 0 1 49 32 69
2017 Other services to the public 28 40 17 11 1 0 3 70 12 65
2017 None of the above 24 27 21 15 9 1 4 53 25 299

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 17 32 19 10 1 2 37 30 80
2017 Health care practitioners 5 16 32 18 23 3 3 22 44 38
2017 Federal regulators 11 23 22 20 22 0 1 35 43 685
2017 Compliance, inspection and enforcement 14 22 24 21 17 1 1 36 39 1333
2017 Communications or public affairs 24 19 27 18 11 1 1 43 29 79
2017 Access to information and privacy 7 14 21 29 21 0 7 23 54 14
2017 Security 27 20 34 7 12 0 0 47 19 15
2017 Science and technology 19 23 23 19 14 1 2 43 33 750
2017 Administration and operations 25 29 21 14 10 1 1 55 24 537
2017 Human resources 22 18 16 19 22 0 2 42 42 198
2017 Financial management 23 25 30 14 6 1 1 49 21 107
2017 Procurement 5 15 45 20 15 0 0 20 35 20
2017 Real property 33 33 12 8 15 0 0 65 23 28
2017 Information management 32 21 20 13 11 0 2 55 25 42
2017 Information technology 11 34 18 20 17 0 0 45 37 118
2017 Internal audit 30 22 22 23 0 0 3 54 24 34
2017 Evaluation 11 40 15 15 15 5 0 54 31 20
2017 Data sciences 13 30 44 9 3 0 0 43 13 25
2017 Policy 11 30 26 19 9 2 1 43 30 155
2017 Project management 17 19 20 26 16 0 1 37 42 69
2017 Other services to the public 16 23 42 11 9 0 0 38 20 65
2017 None of the above 18 25 17 19 17 1 3 45 38 304

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 41 25 14 5 5 1 10 74 11 80
2017 Health care practitioners 24 24 18 11 11 5 8 55 24 38
2017 Federal regulators 33 29 18 9 6 0 4 65 16 685
2017 Compliance, inspection and enforcement 38 29 16 7 6 0 4 69 14 1326
2017 Communications or public affairs 39 31 18 4 3 0 5 74 7 77
2017 Access to information and privacy 43 14 0 7 7 0 28 80 20 14
2017 Security 54 13 14 0 6 0 13 78 7 15
2017 Science and technology 40 28 15 6 4 0 7 73 11 750
2017 Administration and operations 50 22 9 5 3 1 11 82 8 535
2017 Human resources 46 20 11 11 4 0 8 72 16 195
2017 Financial management 41 27 8 9 4 0 10 76 15 107
2017 Procurement 45 30 10 5 0 0 10 84 5 20
2017 Real property 51 21 10 6 5 0 7 78 11 28
2017 Information management 42 26 9 5 5 0 14 79 11 41
2017 Information technology 48 29 11 4 2 0 6 82 6 118
2017 Internal audit 49 45 3 3 0 0 0 94 3 34
2017 Evaluation 61 9 9 5 5 0 10 79 11 20
2017 Data sciences 33 32 32 3 0 0 0 65 3 25
2017 Policy 40 29 15 6 2 2 5 75 9 155
2017 Project management 34 31 10 9 6 0 10 72 16 69
2017 Other services to the public 35 23 21 5 3 0 13 67 9 65
2017 None of the above 37 27 12 8 7 1 9 71 16 305

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 41 21 10 6 0 0 63 16 80
2017 Health care practitioners 13 26 26 15 18 0 0 40 34 38
2017 Federal regulators 17 32 27 15 9 0 0 49 24 683
2017 Compliance, inspection and enforcement 21 29 21 16 12 0 0 50 28 1327
2017 Communications or public affairs 23 45 20 6 6 0 0 68 12 79
2017 Access to information and privacy 29 36 22 14 0 0 0 64 14 14
2017 Security 40 34 14 7 6 0 0 74 12 15
2017 Science and technology 22 33 26 11 7 0 0 55 19 750
2017 Administration and operations 32 25 26 9 7 0 0 57 16 535
2017 Human resources 32 33 20 10 6 0 0 64 16 198
2017 Financial management 25 29 25 10 8 1 2 56 18 107
2017 Procurement 40 25 15 20 0 0 0 65 20 20
2017 Real property 46 21 18 8 7 0 0 67 16 28
2017 Information management 38 25 24 7 4 2 0 64 11 42
2017 Information technology 42 26 18 10 4 0 1 68 14 118
2017 Internal audit 23 46 16 14 0 0 0 69 14 34
2017 Evaluation 49 15 15 16 5 0 0 64 21 19
2017 Data sciences 20 36 41 3 0 0 0 56 3 25
2017 Policy 25 36 21 12 6 0 0 62 18 155
2017 Project management 21 35 18 15 9 0 3 57 24 69
2017 Other services to the public 20 31 22 20 6 0 0 52 27 64
2017 None of the above 24 29 28 10 7 1 1 53 18 304

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 34 24 10 5 3 1 60 16 79
2017 Health care practitioners 18 24 26 18 8 3 3 45 28 38
2017 Federal regulators 19 35 26 11 7 0 1 55 18 681
2017 Compliance, inspection and enforcement 22 31 25 14 6 1 2 54 20 1325
2017 Communications or public affairs 25 27 28 11 8 0 1 52 19 79
2017 Access to information and privacy 22 43 28 0 0 0 7 69 0 14
2017 Security 20 41 13 20 7 0 0 60 27 15
2017 Science and technology 24 35 24 10 5 1 1 60 16 751
2017 Administration and operations 34 35 17 8 4 1 1 70 12 535
2017 Human resources 33 30 20 9 4 0 3 66 14 198
2017 Financial management 26 43 18 8 2 2 1 71 10 107
2017 Procurement 15 50 20 5 5 0 5 69 10 20
2017 Real property 29 37 16 10 7 0 0 67 18 28
2017 Information management 49 26 22 2 0 0 0 76 2 41
2017 Information technology 26 38 19 9 6 1 2 65 15 118
2017 Internal audit 35 42 23 0 0 0 0 77 0 34
2017 Evaluation 32 42 10 5 10 0 0 74 16 19
2017 Data sciences 36 26 6 28 3 0 0 62 32 25
2017 Policy 19 44 20 7 9 0 1 64 17 155
2017 Project management 23 39 22 9 6 0 1 63 15 69
2017 Other services to the public 17 38 21 15 5 2 3 58 21 62
2017 None of the above 24 29 23 11 10 2 1 55 21 304

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 26 31 11 4 1 3 52 16 79
2017 Health care practitioners 3 26 34 16 15 3 3 31 33 38
2017 Federal regulators 15 32 25 15 11 1 1 48 27 681
2017 Compliance, inspection and enforcement 18 34 25 14 7 1 1 53 21 1325
2017 Communications or public affairs 16 27 22 20 13 0 1 44 33 79
2017 Access to information and privacy 29 22 22 14 7 0 7 54 23 14
2017 Security 13 33 27 20 6 0 0 47 26 15
2017 Science and technology 22 29 26 13 7 1 1 53 21 751
2017 Administration and operations 24 33 22 13 7 1 1 58 20 536
2017 Human resources 19 32 25 14 8 0 1 52 23 198
2017 Financial management 19 43 26 8 4 0 0 62 12 107
2017 Procurement 10 30 40 15 5 0 0 40 20 20
2017 Real property 19 35 21 13 7 6 0 57 21 28
2017 Information management 37 28 20 13 0 0 2 67 13 42
2017 Information technology 17 29 30 16 6 1 2 47 22 117
2017 Internal audit 26 46 14 12 3 0 0 72 14 34
2017 Evaluation 22 42 21 5 10 0 0 64 15 19
2017 Data sciences 23 23 29 6 19 0 0 46 25 25
2017 Policy 12 35 25 15 13 0 0 47 28 155
2017 Project management 13 26 27 24 7 0 1 40 32 69
2017 Other services to the public 18 35 30 11 3 0 3 55 15 63
2017 None of the above 21 27 24 15 11 2 1 49 26 304

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 32 28 8 5 3 1 57 14 80
2017 Health care practitioners 11 29 21 21 13 3 3 42 36 38
2017 Federal regulators 18 35 24 13 9 0 1 54 22 682
2017 Compliance, inspection and enforcement 20 36 23 13 7 1 1 57 20 1327
2017 Communications or public affairs 19 23 27 18 13 0 0 43 30 79
2017 Access to information and privacy 57 14 14 0 7 0 7 77 8 14
2017 Security 13 20 33 33 0 0 0 33 33 15
2017 Science and technology 25 34 21 10 7 1 1 60 18 750
2017 Administration and operations 26 34 20 11 8 1 1 61 19 535
2017 Human resources 26 32 17 15 8 0 2 59 23 197
2017 Financial management 29 38 18 11 2 0 2 69 13 107
2017 Procurement 20 45 25 10 0 0 0 65 10 20
2017 Real property 32 32 13 18 5 0 0 64 23 28
2017 Information management 37 30 26 7 0 0 0 67 7 42
2017 Information technology 20 36 21 17 4 1 1 57 21 118
2017 Internal audit 29 45 17 3 3 3 0 77 6 34
2017 Evaluation 22 51 11 0 15 0 0 74 15 19
2017 Data sciences 22 19 20 13 22 3 0 43 36 25
2017 Policy 16 33 19 20 12 0 0 49 32 155
2017 Project management 16 32 27 16 8 0 1 49 24 69
2017 Other services to the public 25 34 23 11 2 0 5 62 13 64
2017 None of the above 23 30 20 14 11 0 2 53 26 304

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 23 36 20 16 1 2 1 61 18 80
2017 Health care practitioners 3 42 24 18 10 0 3 46 29 38
2017 Federal regulators 19 32 22 14 12 0 1 51 26 681
2017 Compliance, inspection and enforcement 21 32 24 12 9 1 1 54 22 1319
2017 Communications or public affairs 21 32 29 8 10 0 0 53 18 78
2017 Access to information and privacy 28 36 7 14 7 0 7 69 23 14
2017 Security 27 27 34 7 6 0 0 54 13 15
2017 Science and technology 26 33 22 10 6 1 2 61 16 749
2017 Administration and operations 27 34 21 10 7 0 0 62 17 536
2017 Human resources 33 30 24 7 5 0 1 64 12 197
2017 Financial management 28 40 13 12 4 0 3 70 16 107
2017 Procurement 15 35 35 10 5 0 0 50 15 20
2017 Real property 49 15 12 13 7 0 2 67 21 28
2017 Information management 39 33 15 13 0 0 0 72 13 42
2017 Information technology 29 35 18 11 5 2 1 65 16 118
2017 Internal audit 29 34 23 5 3 3 3 67 9 34
2017 Evaluation 33 30 21 11 5 0 0 64 16 19
2017 Data sciences 32 10 42 16 0 0 0 42 16 25
2017 Policy 23 36 21 14 4 1 1 60 18 155
2017 Project management 21 36 20 16 4 0 3 58 21 69
2017 Other services to the public 23 35 21 6 11 0 3 60 18 63
2017 None of the above 26 29 22 10 8 0 4 58 20 302

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 58 15 17 4 1 1 4 77 5 80
2017 Health care practitioners 32 32 21 8 5 0 3 65 14 38
2017 Federal regulators 47 28 13 6 4 0 1 76 10 687
2017 Compliance, inspection and enforcement 44 28 15 8 4 0 1 73 12 1332
2017 Communications or public affairs 58 28 10 3 1 0 0 86 4 79
2017 Access to information and privacy 79 7 0 7 0 0 7 92 8 14
2017 Security 67 26 7 0 0 0 0 93 0 15
2017 Science and technology 48 31 11 5 3 0 1 80 9 749
2017 Administration and operations 64 22 7 3 1 0 3 89 4 538
2017 Human resources 61 21 8 5 1 1 3 85 7 198
2017 Financial management 67 17 7 5 2 0 2 86 7 108
2017 Procurement 50 25 25 0 0 0 0 75 0 20
2017 Real property 63 8 24 6 0 0 0 71 6 28
2017 Information management 59 24 11 4 0 0 2 84 5 42
2017 Information technology 73 18 6 2 2 0 0 90 4 118
2017 Internal audit 57 32 8 0 0 0 3 92 0 34
2017 Evaluation 57 38 0 5 0 0 0 95 5 20
2017 Data sciences 36 22 28 3 3 0 7 63 7 25
2017 Policy 53 28 11 6 2 0 0 81 8 155
2017 Project management 60 16 18 3 0 2 1 79 3 69
2017 Other services to the public 51 32 9 6 2 0 0 83 8 64
2017 None of the above 52 23 12 7 3 0 3 77 10 305

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 70 16 6 1 0 4 3 92 1 80
2017 Health care practitioners 69 8 11 3 5 3 3 81 8 38
2017 Federal regulators 65 17 7 4 4 1 2 85 8 687
2017 Compliance, inspection and enforcement 61 18 7 6 5 0 2 82 11 1334
2017 Communications or public affairs 75 10 4 6 4 0 1 86 10 78
2017 Access to information and privacy 64 15 7 7 0 0 7 85 8 14
2017 Security 80 0 7 7 0 6 0 86 7 15
2017 Science and technology 64 19 7 3 5 0 2 84 8 750
2017 Administration and operations 70 13 5 4 3 1 3 87 8 537
2017 Human resources 76 7 4 2 3 1 7 89 6 198
2017 Financial management 72 15 4 3 0 2 4 92 3 108
2017 Procurement 65 10 10 5 0 5 5 84 5 20
2017 Real property 80 13 7 0 0 0 0 93 0 28
2017 Information management 85 7 2 4 2 0 0 91 6 42
2017 Information technology 85 10 0 2 1 2 1 97 3 118
2017 Internal audit 80 12 6 0 0 0 3 94 0 34
2017 Evaluation 55 25 5 10 0 5 0 84 11 20
2017 Data sciences 62 6 19 3 0 3 7 76 4 25
2017 Policy 70 16 7 3 3 0 2 87 6 154
2017 Project management 57 19 14 5 5 0 2 77 9 68
2017 Other services to the public 70 11 6 3 3 2 5 87 7 64
2017 None of the above 65 16 8 3 3 1 3 85 7 304

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 47 32 10 7 0 0 4 82 8 80
2017 Health care practitioners 53 18 16 8 2 0 3 73 10 38
2017 Federal regulators 50 29 12 5 3 0 1 80 8 687
2017 Compliance, inspection and enforcement 44 34 11 5 4 0 1 79 10 1332
2017 Communications or public affairs 53 26 11 6 3 0 1 80 9 78
2017 Access to information and privacy 35 15 36 0 7 0 7 54 8 14
2017 Security 54 46 0 0 0 0 0 100 0 15
2017 Science and technology 41 33 14 7 4 0 2 76 11 747
2017 Administration and operations 57 25 11 4 2 0 1 83 7 537
2017 Human resources 59 21 9 3 5 0 2 82 9 198
2017 Financial management 61 25 7 5 0 0 3 88 5 105
2017 Procurement 45 36 20 0 0 0 0 80 0 20
2017 Real property 63 18 11 8 0 0 0 81 8 28
2017 Information management 74 15 7 4 0 0 0 89 4 42
2017 Information technology 71 21 6 2 0 0 0 92 2 118
2017 Internal audit 72 17 12 0 0 0 0 88 0 34
2017 Evaluation 75 10 10 5 0 0 0 85 5 20
2017 Data sciences 52 16 3 19 3 0 7 73 24 25
2017 Policy 63 25 6 5 1 0 1 88 6 152
2017 Project management 50 25 10 8 6 0 1 76 14 68
2017 Other services to the public 56 26 6 5 2 0 5 87 7 65
2017 None of the above 47 32 10 6 3 1 2 80 9 302

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 63 16 6 7 1 2 4 84 9 80
2017 Health care practitioners 55 21 13 5 2 0 3 79 8 38
2017 Federal regulators 51 22 14 7 5 0 1 74 12 685
2017 Compliance, inspection and enforcement 48 25 11 8 6 0 1 74 14 1329
2017 Communications or public affairs 49 31 6 4 9 0 1 81 13 78
2017 Access to information and privacy 43 29 14 0 7 0 7 77 8 14
2017 Security 34 47 0 7 12 0 0 81 19 15
2017 Science and technology 49 23 12 8 6 0 2 74 14 749
2017 Administration and operations 63 20 6 6 4 0 1 84 10 538
2017 Human resources 64 16 5 7 4 0 2 83 12 198
2017 Financial management 62 21 6 7 0 0 3 86 7 108
2017 Procurement 50 25 15 10 0 0 0 75 10 20
2017 Real property 47 29 5 16 3 0 0 76 19 28
2017 Information management 71 9 16 2 2 0 0 80 4 41
2017 Information technology 62 26 7 5 1 0 0 88 6 118
2017 Internal audit 80 12 8 0 0 0 0 92 0 34
2017 Evaluation 40 29 10 16 5 0 0 70 20 20
2017 Data sciences 50 17 3 3 19 0 7 72 24 24
2017 Policy 59 18 12 7 2 1 1 78 9 155
2017 Project management 55 19 7 9 9 0 1 75 18 69
2017 Other services to the public 53 21 9 1 6 3 5 81 9 64
2017 None of the above 52 23 11 6 4 2 2 77 11 303

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 57 7 6 2 0 1 26 89 3 80
2017 Health care practitioners 34 18 11 5 5 0 26 71 14 38
2017 Federal regulators 48 19 6 3 2 0 22 86 6 685
2017 Compliance, inspection and enforcement 47 14 6 2 1 0 30 87 5 1330
2017 Communications or public affairs 49 13 4 1 4 0 29 88 7 79
2017 Access to information and privacy 43 7 14 0 7 0 28 70 10 14
2017 Security 73 13 7 0 0 0 7 92 0 15
2017 Science and technology 46 13 7 2 2 1 30 84 6 748
2017 Administration and operations 54 12 4 2 1 1 27 91 3 539
2017 Human resources 54 12 3 3 1 0 26 90 6 197
2017 Financial management 50 19 7 2 0 1 22 89 2 108
2017 Procurement 30 10 0 5 0 0 55 90 10 20
2017 Real property 50 10 11 8 2 0 18 73 13 28
2017 Information management 63 4 7 2 0 0 23 88 3 42
2017 Information technology 57 19 4 2 0 2 16 92 3 117
2017 Internal audit 60 9 8 0 0 0 24 90 0 34
2017 Evaluation 55 10 5 0 0 0 30 93 0 20
2017 Data sciences 49 9 0 22 0 0 20 73 27 25
2017 Policy 53 12 5 2 0 0 28 91 3 155
2017 Project management 47 15 3 1 4 0 29 88 8 69
2017 Other services to the public 44 19 6 0 2 2 27 89 2 63
2017 None of the above 52 13 3 3 1 1 28 90 5 304

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 53 27 5 1 1 1 11 91 3 80
2017 Health care practitioners 55 18 16 8 0 0 3 76 8 38
2017 Federal regulators 51 29 12 3 2 0 3 82 5 685
2017 Compliance, inspection and enforcement 48 28 12 4 2 1 5 80 6 1323
2017 Communications or public affairs 72 12 1 1 2 0 11 95 4 78
2017 Access to information and privacy 43 21 14 0 7 0 14 75 8 14
2017 Security 80 14 0 0 0 0 7 100 0 15
2017 Science and technology 62 18 6 2 1 1 10 89 4 749
2017 Administration and operations 73 16 4 1 0 0 5 95 1 537
2017 Human resources 73 14 1 1 0 0 10 97 2 195
2017 Financial management 69 19 4 0 2 0 6 94 2 104
2017 Procurement 48 42 10 0 0 0 0 90 0 19
2017 Real property 66 14 7 3 2 5 2 87 5 28
2017 Information management 87 9 4 0 0 0 0 96 0 42
2017 Information technology 73 14 5 4 2 1 1 89 6 118
2017 Internal audit 76 12 6 0 0 0 6 94 0 34
2017 Evaluation 70 15 0 5 0 0 10 95 5 20
2017 Data sciences 65 3 19 0 0 3 10 79 0 25
2017 Policy 63 23 5 3 1 0 5 90 4 155
2017 Project management 71 16 1 0 2 0 10 97 2 69
2017 Other services to the public 48 30 2 5 5 0 10 87 11 63
2017 None of the above 63 19 7 2 0 1 6 89 3 301

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 54 18 10 6 5 0 6 77 12 80
2017 Health care practitioners 60 16 18 0 3 0 3 78 3 38
2017 Federal regulators 59 22 8 4 5 0 2 83 9 686
2017 Compliance, inspection and enforcement 52 24 9 5 6 1 4 79 11 1328
2017 Communications or public affairs 61 19 5 6 6 0 3 82 13 78
2017 Access to information and privacy 71 15 7 0 0 0 7 92 0 14
2017 Security 73 7 14 0 7 0 0 80 7 15
2017 Science and technology 55 19 7 6 8 0 5 78 15 751
2017 Administration and operations 54 19 11 5 7 1 3 76 13 539
2017 Human resources 67 12 5 5 4 0 6 84 10 198
2017 Financial management 60 25 7 3 3 0 2 87 6 108
2017 Procurement 58 10 21 0 5 0 5 72 6 19
2017 Real property 74 13 2 8 0 0 2 89 8 28
2017 Information management 62 21 11 4 2 0 0 83 6 42
2017 Information technology 59 23 10 2 4 0 2 84 7 118
2017 Internal audit 63 14 9 3 9 3 0 79 12 34
2017 Evaluation 66 15 0 0 9 0 10 90 10 20
2017 Data sciences 61 3 7 19 0 3 7 72 21 25
2017 Policy 64 11 6 5 8 1 5 79 14 155
2017 Project management 52 15 12 4 13 0 4 69 18 69
2017 Other services to the public 44 21 8 11 9 0 7 70 22 63
2017 None of the above 56 19 11 5 4 1 4 79 10 304

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 31 16 11 0 0 4 72 11 80
2017 Health care practitioners 39 26 21 8 3 0 3 67 11 38
2017 Federal regulators 47 33 13 4 2 0 2 81 6 684
2017 Compliance, inspection and enforcement 44 34 13 4 2 0 2 80 7 1327
2017 Communications or public affairs 37 35 13 5 4 3 4 77 9 78
2017 Access to information and privacy 29 29 29 7 0 0 7 62 8 14
2017 Security 74 13 13 0 0 0 0 87 0 15
2017 Science and technology 44 34 14 5 2 0 2 79 7 751
2017 Administration and operations 50 30 10 4 3 1 1 82 7 538
2017 Human resources 52 29 11 3 0 0 4 85 4 198
2017 Financial management 40 41 11 2 5 0 1 81 8 108
2017 Procurement 55 25 5 10 5 0 0 80 15 20
2017 Real property 47 38 10 6 0 0 0 84 6 28
2017 Information management 53 26 10 9 0 0 2 80 9 42
2017 Information technology 60 22 12 4 1 0 2 83 5 118
2017 Internal audit 46 28 20 6 0 0 0 74 6 34
2017 Evaluation 56 34 10 0 0 0 0 90 0 20
2017 Data sciences 45 20 28 0 0 0 7 69 0 25
2017 Policy 53 24 14 3 1 0 4 81 4 155
2017 Project management 37 38 13 6 5 0 1 76 11 69
2017 Other services to the public 44 30 9 6 2 2 8 81 9 64
2017 None of the above 47 32 13 3 1 1 4 83 4 303

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 36 41 10 2 0 0 47 12 80
2017 Health care practitioners 3 37 32 21 8 0 0 40 29 38
2017 Federal regulators 8 26 39 19 8 0 0 34 27 686
2017 Compliance, inspection and enforcement 9 29 42 13 7 0 0 38 19 1336
2017 Communications or public affairs 9 27 43 11 10 0 0 36 21 78
2017 Access to information and privacy 21 22 29 29 0 0 0 43 29 14
2017 Security 13 27 40 19 0 0 0 41 19 15
2017 Science and technology 10 32 41 11 6 0 0 42 17 751
2017 Administration and operations 13 34 38 12 4 0 0 46 16 539
2017 Human resources 12 29 39 15 5 0 0 41 20 198
2017 Financial management 6 39 39 14 3 0 0 45 16 108
2017 Procurement 5 35 40 20 0 0 0 40 20 20
2017 Real property 11 54 23 7 5 0 0 64 12 28
2017 Information management 33 17 43 2 5 0 0 50 7 42
2017 Information technology 12 28 44 14 1 1 0 41 15 118
2017 Internal audit 18 31 39 12 0 0 0 49 12 34
2017 Evaluation 21 20 44 10 5 0 0 41 15 20
2017 Data sciences 10 61 19 7 0 3 0 73 7 25
2017 Policy 5 43 37 12 3 1 1 48 14 155
2017 Project management 6 20 53 16 3 0 1 26 20 69
2017 Other services to the public 12 21 52 9 3 0 2 35 13 65
2017 None of the above 11 26 38 18 6 1 0 38 24 305

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 2 17 32 37 10 1 0 48 20 80
2017 Health care practitioners 3 26 42 16 11 0 3 27 29 38
2017 Federal regulators 10 23 43 18 6 0 0 24 33 683
2017 Compliance, inspection and enforcement 7 19 43 22 9 0 0 31 26 1334
2017 Communications or public affairs 15 15 41 19 9 0 1 28 31 78
2017 Access to information and privacy 0 29 50 7 7 0 7 15 31 14
2017 Security 6 26 34 27 7 0 0 34 32 15
2017 Science and technology 8 16 42 24 11 0 1 35 23 749
2017 Administration and operations 7 17 41 23 11 0 0 34 24 538
2017 Human resources 7 18 42 21 11 0 1 32 26 198
2017 Financial management 10 19 38 23 9 1 0 33 29 108
2017 Procurement 5 20 45 25 5 0 0 30 24 20
2017 Real property 7 19 44 27 3 0 0 29 26 28
2017 Information management 7 11 41 24 17 0 0 41 17 42
2017 Information technology 6 15 42 25 12 0 0 37 21 118
2017 Internal audit 3 20 25 31 21 0 0 52 23 34
2017 Evaluation 5 21 21 37 16 0 0 53 26 19
2017 Data sciences 10 13 19 45 6 0 7 55 25 25
2017 Policy 8 16 44 26 7 0 0 32 24 154
2017 Project management 9 33 40 10 8 0 0 18 42 67
2017 Other services to the public 6 15 49 19 11 0 0 30 21 65
2017 None of the above 11 19 42 17 9 0 1 27 31 301
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 31 23 14 9 1 2 21 79 80
2017 Health care practitioners 18 29 24 8 16 5 0 19 81 38
2017 Federal regulators 18 28 26 11 13 2 1 19 81 687
2017 Compliance, inspection and enforcement 18 26 23 15 16 2 0 19 81 1335
2017 Communications or public affairs 27 22 19 16 8 9 0 29 71 78
2017 Access to information and privacy 21 29 22 21 7 0 0 21 79 14
2017 Security 7 40 20 0 34 0 0 7 93 15
2017 Science and technology 28 23 20 12 12 4 0 29 71 750
2017 Administration and operations 28 25 24 11 10 2 1 28 72 539
2017 Human resources 18 29 28 10 13 1 1 18 82 198
2017 Financial management 24 26 18 16 13 0 2 25 75 108
2017 Procurement 51 15 20 5 10 0 0 51 49 20
2017 Real property 21 26 26 8 19 0 0 21 79 28
2017 Information management 37 31 13 9 10 0 0 37 63 42
2017 Information technology 21 30 20 15 9 3 1 22 78 118
2017 Internal audit 20 29 37 6 0 8 0 22 78 34
2017 Evaluation 40 30 16 10 5 0 0 40 60 20
2017 Data sciences 27 41 3 6 16 7 0 29 71 25
2017 Policy 21 18 27 16 15 4 0 22 78 155
2017 Project management 30 18 21 21 9 1 0 31 69 69
2017 Other services to the public 20 23 24 12 11 9 0 23 77 64
2017 None of the above 22 28 18 10 17 4 1 23 77 304

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 18 61
2017 Health care practitioners 24 29
2017 Federal regulators 15 535
2017 Compliance, inspection and enforcement 18 1056
2017 Communications or public affairs 26 51
2017 Access to information and privacy 27 11
2017 Security 22 14
2017 Science and technology 19 507
2017 Administration and operations 23 377
2017 Human resources 21 158
2017 Financial management 34 78
2017 Procurement 40 10
2017 Real property 20 22
2017 Information management 17 24
2017 Information technology 15 87
2017 Internal audit 17 24
2017 Evaluation 8 12
2017 Data sciences 23 16
2017 Policy 24 114
2017 Project management 28 47
2017 Other services to the public 13 45
2017 None of the above 20 220

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 24 61
2017 Health care practitioners 17 29
2017 Federal regulators 28 535
2017 Compliance, inspection and enforcement 29 1056
2017 Communications or public affairs 33 51
2017 Access to information and privacy 18 11
2017 Security 37 14
2017 Science and technology 32 507
2017 Administration and operations 31 377
2017 Human resources 40 158
2017 Financial management 42 78
2017 Procurement 30 10
2017 Real property 23 22
2017 Information management 46 24
2017 Information technology 41 87
2017 Internal audit 36 24
2017 Evaluation 33 12
2017 Data sciences 61 16
2017 Policy 48 114
2017 Project management 37 47
2017 Other services to the public 24 45
2017 None of the above 25 220

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 24 61
2017 Health care practitioners 28 29
2017 Federal regulators 16 535
2017 Compliance, inspection and enforcement 17 1056
2017 Communications or public affairs 23 51
2017 Access to information and privacy 0 11
2017 Security 29 14
2017 Science and technology 16 507
2017 Administration and operations 18 377
2017 Human resources 17 158
2017 Financial management 20 78
2017 Procurement 20 10
2017 Real property 31 22
2017 Information management 18 24
2017 Information technology 13 87
2017 Internal audit 16 24
2017 Evaluation 32 12
2017 Data sciences 10 16
2017 Policy 22 114
2017 Project management 13 47
2017 Other services to the public 16 45
2017 None of the above 16 220

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 45 61
2017 Health care practitioners 59 29
2017 Federal regulators 63 535
2017 Compliance, inspection and enforcement 66 1056
2017 Communications or public affairs 38 51
2017 Access to information and privacy 27 11
2017 Security 65 14
2017 Science and technology 49 507
2017 Administration and operations 48 377
2017 Human resources 56 158
2017 Financial management 55 78
2017 Procurement 50 10
2017 Real property 87 22
2017 Information management 36 24
2017 Information technology 51 87
2017 Internal audit 40 24
2017 Evaluation 51 12
2017 Data sciences 42 16
2017 Policy 37 114
2017 Project management 69 47
2017 Other services to the public 54 45
2017 None of the above 61 220

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 10 61
2017 Health care practitioners 10 29
2017 Federal regulators 7 535
2017 Compliance, inspection and enforcement 9 1056
2017 Communications or public affairs 8 51
2017 Access to information and privacy 18 11
2017 Security 0 14
2017 Science and technology 10 507
2017 Administration and operations 7 377
2017 Human resources 7 158
2017 Financial management 12 78
2017 Procurement 0 10
2017 Real property 0 22
2017 Information management 4 24
2017 Information technology 2 87
2017 Internal audit 12 24
2017 Evaluation 8 12
2017 Data sciences 0 16
2017 Policy 3 114
2017 Project management 6 47
2017 Other services to the public 7 45
2017 None of the above 7 220

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 39 61
2017 Health care practitioners 38 29
2017 Federal regulators 39 535
2017 Compliance, inspection and enforcement 32 1056
2017 Communications or public affairs 46 51
2017 Access to information and privacy 64 11
2017 Security 35 14
2017 Science and technology 41 507
2017 Administration and operations 36 377
2017 Human resources 31 158
2017 Financial management 34 78
2017 Procurement 50 10
2017 Real property 26 22
2017 Information management 54 24
2017 Information technology 43 87
2017 Internal audit 56 24
2017 Evaluation 33 12
2017 Data sciences 15 16
2017 Policy 42 114
2017 Project management 35 47
2017 Other services to the public 36 45
2017 None of the above 34 220

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Client contact centre 12 44 22 5 5 12 58
2017 Health care practitioners 0 44 19 15 0 22 27
2017 Federal regulators 5 39 23 12 5 16 526
2017 Compliance, inspection and enforcement 4 41 19 13 6 18 1047
2017 Communications or public affairs 2 38 27 21 4 8 51
2017 Access to information and privacy 0 55 18 9 0 18 11
2017 Security 0 42 14 21 0 22 14
2017 Science and technology 4 46 18 13 5 16 498
2017 Administration and operations 4 54 15 11 4 13 369
2017 Human resources 6 53 23 6 6 7 154
2017 Financial management 8 48 16 9 3 15 77
2017 Real property 7 33 23 17 0 20 22
2017 Information management 11 41 25 7 0 15 23
2017 Information technology 8 39 26 14 3 10 87
2017 Internal audit 8 51 25 4 4 8 24
2017 Evaluation 9 26 50 15 0 0 12
2017 Data sciences 0 72 14 9 5 0 16
2017 Policy 6 45 22 11 7 10 114
2017 Project management 0 31 19 11 7 32 47
2017 Other services to the public 4 43 18 14 2 18 44
2017 None of the above 8 45 22 8 3 14 216

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 8 18 19 26 18 3 8 29 49 61
2017 Health care practitioners 0 21 21 14 34 7 3 23 54 29
2017 Federal regulators 8 23 18 17 25 2 7 35 46 538
2017 Compliance, inspection and enforcement 6 19 15 21 29 1 8 28 55 1059
2017 Communications or public affairs 13 19 16 23 23 0 6 34 49 51
2017 Access to information and privacy 18 27 18 27 9 0 0 45 36 11
2017 Security 0 15 21 22 42 0 0 15 64 14
2017 Science and technology 8 22 16 20 26 2 6 32 50 510
2017 Administration and operations 12 20 12 20 25 2 8 36 50 377
2017 Human resources 14 32 15 19 11 1 8 50 33 158
2017 Financial management 17 18 14 12 22 1 16 42 41 79
2017 Real property 7 26 13 13 31 3 6 36 49 22
2017 Information management 21 27 4 10 17 14 7 61 34 25
2017 Information technology 14 26 16 19 11 2 12 46 35 87
2017 Internal audit 21 12 0 24 8 11 24 51 49 24
2017 Evaluation 16 43 8 24 0 0 9 65 26 12
2017 Data sciences 10 57 4 0 19 0 9 74 21 16
2017 Policy 10 20 19 23 21 2 6 32 47 116
2017 Project management 6 21 19 14 28 0 11 31 47 47
2017 Other services to the public 9 37 18 7 27 0 2 47 35 45
2017 None of the above 10 23 17 12 28 1 10 37 44 222

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 3 10 14 23 37 5 8 15 69 61
2017 Health care practitioners 0 3 17 31 34 3 10 4 76 29
2017 Federal regulators 3 12 14 22 42 2 5 16 68 539
2017 Compliance, inspection and enforcement 2 11 13 21 46 2 5 15 71 1057
2017 Communications or public affairs 6 11 12 20 48 0 3 18 70 51
2017 Access to information and privacy 0 9 18 37 36 0 0 9 73 11
2017 Security 0 0 14 22 58 7 0 0 85 14
2017 Science and technology 1 8 12 20 51 2 5 10 77 510
2017 Administration and operations 5 9 11 18 54 1 3 14 74 376
2017 Human resources 2 8 9 20 52 1 8 11 79 157
2017 Financial management 2 8 12 21 52 0 5 11 76 79
2017 Real property 0 17 16 21 43 3 0 18 66 22
2017 Information management 0 14 7 20 34 14 11 19 72 25
2017 Information technology 8 11 8 16 47 1 9 21 70 87
2017 Internal audit 12 4 8 15 49 0 12 18 72 24
2017 Evaluation 9 26 0 23 33 0 9 38 62 12
2017 Data sciences 0 48 0 14 29 0 10 53 47 16
2017 Policy 2 9 15 14 55 2 5 11 73 116
2017 Project management 4 8 15 10 58 0 4 13 72 47
2017 Other services to the public 5 26 16 11 41 0 2 31 53 45
2017 None of the above 6 9 16 16 45 2 7 16 67 222
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