2017 Public Service Employee Survey Results by Theme for Canadian Food Inspection Agency by Question 103. Please indicate your occupational group and level. Occupational group and level - CR

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 37 39 12 8 4 0 0 76 12 278
2017 CR-04 37 39 13 7 3 0 0 76 10 229
2017 CR-05 33 42 4 13 4 2 0 77 18 45
2014 CR 25 43 14 10 7 0 0 69 17 360
2014 CR-04 25 44 14 10 8 0 0 69 18 280
2014 CR-05 24 45 17 10 4 0 0 69 14 70
2011 CR 31 41 12 8 8 0 0 72 16 439
2011 CR-03 19 44 6 13 19 0 0 63 31 16
2011 CR-04 30 41 13 8 8 0 0 71 16 336
2011 CR-05 37 43 9 6 5 0 1 80 11 82
2008 CR 29 42 14 9 6 0 0 71 15 340
2008 CR-03 30 40 20 10 0 0 0 70 10 10
2008 CR-04 31 40 15 10 5 0 0 71 14 272
2008 CR-05 20 52 11 6 11 0 0 72 17 54

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 30 40 12 12 6 0 0 71 18 277
2017 CR-04 32 39 11 13 5 0 0 71 18 228
2017 CR-05 22 44 18 9 7 0 0 67 16 45

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 58 30 8 3 1 0 0 88 4 277
2017 CR-04 56 32 9 2 0 0 0 89 3 228
2017 CR-05 62 24 7 4 2 0 0 87 7 45
2014 CR 64 24 8 2 1 0 0 88 4 360
2014 CR-04 62 25 9 3 1 0 0 88 4 280
2014 CR-05 69 23 7 1 0 0 0 92 1 70
2011 CR 59 28 7 3 2 0 0 88 5 440
2011 CR-03 38 44 6 6 6 0 0 81 13 16
2011 CR-04 60 27 8 3 2 0 0 87 5 336
2011 CR-05 63 29 5 1 2 0 0 92 4 83

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 50 32 11 6 1 0 0 82 7 276
2017 CR-04 49 33 12 6 0 0 0 81 7 227
2017 CR-05 53 31 7 9 0 0 0 84 9 45
2014 CR 40 37 14 4 5 0 0 77 9 360
2014 CR-04 42 34 15 4 5 0 0 76 9 280
2014 CR-05 32 48 13 6 1 0 0 80 7 70
2011 CR 42 38 9 5 6 0 0 80 11 439
2011 CR-03 31 25 6 19 19 0 0 56 38 16
2011 CR-04 41 39 10 4 6 0 0 80 10 336
2011 CR-05 48 39 6 2 5 0 0 87 7 82
2008 CR 39 41 9 6 5 0 0 80 10 344
2008 CR-03 36 36 18 9 0 0 0 73 9 11
2008 CR-04 41 41 9 5 4 0 0 82 9 274
2008 CR-05 31 45 7 5 11 0 0 76 16 55

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 42 31 17 6 3 1 0 73 9 278
2017 CR-04 40 31 18 7 3 0 0 71 10 229
2017 CR-05 49 31 13 2 0 4 0 84 2 45
2014 CR 33 32 19 9 6 1 0 66 14 360
2014 CR-04 32 32 20 9 6 1 0 65 15 280
2014 CR-05 36 35 19 8 1 0 0 71 10 70
2011 CR 34 32 16 10 7 1 0 67 17 440
2011 CR-03 31 19 6 25 13 6 0 53 40 16
2011 CR-04 33 30 18 10 8 1 0 64 17 336
2011 CR-05 40 41 10 7 2 0 0 81 10 83

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 39 34 16 8 3 0 0 73 11 276
2017 CR-04 37 35 16 9 3 0 0 72 11 228
2017 CR-05 48 32 14 5 2 0 0 80 7 44
2014 CR 32 36 18 9 5 1 0 68 14 360
2014 CR-04 30 35 19 10 6 1 0 66 16 280
2014 CR-05 38 39 15 7 1 0 0 77 8 70
2011 CR 34 32 16 11 6 0 0 67 18 440
2011 CR-03 31 19 6 25 19 0 0 50 44 16
2011 CR-04 34 30 17 12 7 1 0 64 19 336
2011 CR-05 39 45 10 5 2 0 0 83 7 83
2008 CR 34 38 11 10 6 1 0 72 16 344
2008 CR-03 36 18 27 9 0 9 0 60 10 11
2008 CR-04 35 39 10 10 6 0 0 74 16 274
2008 CR-05 31 35 13 9 11 2 0 67 20 55

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 32 24 19 16 5 4 0 58 22 278
2017 CR-04 30 22 21 16 5 5 0 56 22 229
2017 CR-05 40 29 11 13 7 0 0 69 20 45
2014 CR 25 29 19 12 10 5 1 57 23 360
2014 CR-04 23 29 19 12 10 5 1 55 24 280
2014 CR-05 29 30 17 11 8 4 0 62 21 70
2011 CR 30 22 16 13 14 5 0 54 29 440
2011 CR-03 19 13 13 19 31 0 6 33 53 16
2011 CR-04 31 21 16 13 15 5 0 54 29 336
2011 CR-05 29 29 13 12 11 5 1 62 24 83
2008 CR 25 29 15 12 12 6 0 57 26 344
2008 CR-03 9 45 9 9 9 18 0 67 22 11
2008 CR-04 25 28 16 13 11 6 0 57 26 274
2008 CR-05 25 31 11 9 20 4 0 58 30 55
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 47 33 12 5 2 1 1 81 7 278
2017 CR-04 48 30 12 6 2 1 1 80 8 229
2017 CR-05 38 49 11 0 0 2 0 89 0 45
2014 CR 46 28 13 7 2 2 0 76 10 360
2014 CR-04 48 28 12 8 2 2 0 77 10 280
2014 CR-05 38 30 20 6 4 3 0 70 10 70
2011 CR 45 26 13 8 6 1 1 73 15 439
2011 CR-03 20 20 20 7 20 13 0 46 31 15
2011 CR-04 46 24 13 9 6 1 1 71 16 336
2011 CR-05 48 35 11 4 2 0 0 83 6 83
2008 CR 47 25 11 5 8 4 1 75 13 344
2008 CR-03 36 18 18 9 0 18 0 67 11 11
2008 CR-04 48 26 11 4 7 4 1 77 12 274
2008 CR-05 44 22 9 9 11 4 2 69 21 55

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 49 28 10 10 2 0 0 78 13 278
2017 CR-04 51 26 10 10 2 0 0 78 13 229
2017 CR-05 38 40 11 11 0 0 0 78 11 45
2014 CR 44 30 10 11 4 0 0 74 16 359
2014 CR-04 48 29 8 11 4 0 0 78 15 279
2014 CR-05 24 37 21 13 6 0 0 61 18 70
2011 CR 41 29 12 10 8 0 0 70 18 439
2011 CR-03 13 33 20 13 20 0 0 47 33 15
2011 CR-04 42 28 12 11 7 0 1 70 18 336
2011 CR-05 42 31 12 10 4 1 0 74 13 83
2008 CR 40 31 10 10 9 0 1 72 19 344
2008 CR-03 36 18 0 18 18 0 9 60 40 11
2008 CR-04 41 32 9 9 8 0 0 74 17 274
2008 CR-05 36 25 16 9 13 0 0 62 22 55

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 60 24 9 4 4 0 0 84 8 277
2017 CR-04 61 23 8 4 3 0 0 84 8 228
2017 CR-05 51 31 13 2 2 0 0 82 4 45
2014 CR 51 29 9 5 5 1 1 81 10 360
2014 CR-04 53 29 8 5 5 1 0 82 10 280
2014 CR-05 42 31 13 7 7 0 0 73 14 70

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 31 34 16 8 5 6 0 70 14 277
2017 CR-04 33 30 16 8 6 7 0 68 15 229
2017 CR-05 21 57 16 7 0 0 0 77 7 44
2014 CR 30 34 15 8 5 7 0 70 14 359
2014 CR-04 30 33 16 9 5 7 0 68 15 279
2014 CR-05 30 39 13 7 3 8 0 75 11 70
2011 CR 29 26 20 9 9 7 0 59 19 440
2011 CR-03 19 44 6 13 6 13 0 71 21 16
2011 CR-04 29 24 21 9 9 7 1 58 20 336
2011 CR-05 34 28 20 7 6 5 0 65 14 83

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 28 33 19 10 7 3 0 63 18 277
2017 CR-04 29 30 20 10 8 3 0 61 19 228
2017 CR-05 22 51 13 11 0 0 2 75 11 45
2014 CR 28 30 20 13 7 2 0 59 20 360
2014 CR-04 27 29 21 14 7 2 0 57 22 280
2014 CR-05 32 37 16 8 3 4 0 72 12 70
2011 CR 28 29 17 12 12 3 0 58 25 439
2011 CR-03 13 25 13 44 6 0 0 38 50 16
2011 CR-04 28 26 19 11 13 3 0 55 26 335
2011 CR-05 31 42 11 11 4 1 0 74 15 83
2008 CR 28 35 13 11 10 2 0 65 22 344
2008 CR-03 9 36 18 9 9 18 0 56 22 11
2008 CR-04 28 36 14 12 9 2 0 65 21 274
2008 CR-05 31 33 11 9 16 0 0 64 25 55

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 19 33 24 11 8 6 0 55 20 277
2017 CR-04 20 30 23 10 10 6 0 54 21 229
2017 CR-05 14 50 20 14 0 2 0 65 14 44
2014 CR 20 30 21 16 7 6 0 53 25 358
2014 CR-04 19 28 22 17 8 6 0 50 27 280
2014 CR-05 20 40 16 14 3 7 0 65 18 69
2011 CR 20 28 17 21 8 5 0 51 31 439
2011 CR-03 19 19 31 13 13 0 6 40 27 16
2011 CR-04 20 26 17 21 9 6 0 50 32 335
2011 CR-05 18 41 14 18 5 4 0 61 24 83
2008 CR 16 34 13 18 10 9 0 55 31 343
2008 CR-03 9 36 27 0 9 18 0 56 11 11
2008 CR-04 17 34 13 19 8 8 0 56 30 274
2008 CR-05 11 35 9 19 17 9 0 51 39 54

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 26 29 14 15 7 8 0 60 24 278
2017 CR-04 28 25 14 16 8 8 0 57 27 229
2017 CR-05 22 47 13 9 2 7 0 74 12 45
2014 CR 21 32 18 12 8 8 0 58 22 360
2014 CR-04 21 32 18 12 9 8 0 58 23 280
2014 CR-05 21 34 18 13 4 10 0 61 19 70
2011 CR 21 31 17 14 9 7 0 56 25 439
2011 CR-03 13 19 19 13 25 13 0 36 43 16
2011 CR-04 19 33 16 15 9 7 0 57 26 335
2011 CR-05 28 29 20 10 6 7 0 61 17 83
2008 CR 19 28 15 15 13 9 0 52 31 343
2008 CR-03 9 9 27 9 18 27 0 25 38 11
2008 CR-04 19 29 15 15 13 9 0 53 31 274
2008 CR-05 17 28 15 17 15 9 0 49 35 54

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 17 35 18 19 6 4 0 55 27 277
2017 CR-04 18 36 16 19 6 4 0 56 27 229
2017 CR-05 14 34 27 21 2 2 0 49 23 44
2014 CR 17 36 17 18 10 2 0 54 28 360
2014 CR-04 17 35 19 17 10 2 0 53 28 280
2014 CR-05 15 39 14 21 7 3 0 56 29 70
2011 CR 14 34 13 24 12 3 0 50 37 439
2011 CR-03 13 25 25 6 31 0 0 38 38 16
2011 CR-04 14 34 13 24 12 3 0 49 37 335
2011 CR-05 17 35 10 25 10 4 0 54 36 83
2008 CR 17 36 15 17 13 3 0 54 31 343
2008 CR-03 9 27 9 36 9 9 0 40 50 11
2008 CR-04 17 37 16 15 11 3 0 56 27 273
2008 CR-05 16 33 11 18 22 0 0 49 40 55
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 33 34 13 14 6 0 0 67 20 278
2017 CR-04 34 32 14 15 5 0 0 66 19 229
2017 CR-05 31 40 9 11 9 0 0 71 20 45
2014 CR 24 36 14 16 10 0 0 60 26 359
2014 CR-04 26 36 13 13 11 0 0 62 24 279
2014 CR-05 11 36 17 31 4 0 0 48 35 70
2011 CR 25 33 14 13 14 1 0 59 27 438
2011 CR-03 19 25 0 13 44 0 0 44 56 16
2011 CR-04 25 33 14 13 14 1 0 59 27 334
2011 CR-05 27 35 12 12 12 1 1 63 25 83

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 33 43 9 12 3 0 0 76 15 276
2017 CR-04 33 42 9 13 3 0 0 75 16 227
2017 CR-05 33 47 11 9 0 0 0 80 9 45

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 14 21 19 19 12 14 2 41 36 278
2017 CR-04 13 20 19 19 12 15 2 40 37 229
2017 CR-05 16 27 18 20 9 9 2 48 32 45
2014 CR 7 20 21 21 17 12 2 32 44 359
2014 CR-04 8 20 19 19 20 13 1 32 45 279
2014 CR-05 3 21 28 30 10 7 1 26 43 70

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 44 31 12 9 4 0 0 75 12 278
2017 CR-04 44 30 12 9 4 0 0 74 13 229
2017 CR-05 40 40 13 7 0 0 0 80 7 45
2014 CR 46 28 12 10 4 0 0 74 14 359
2014 CR-04 46 29 11 10 4 0 0 76 13 279
2014 CR-05 41 27 16 11 6 0 0 68 17 70
2011 CR 38 33 12 10 6 0 0 71 17 440
2011 CR-03 19 44 0 25 13 0 0 63 38 16
2011 CR-04 37 32 13 10 7 0 1 70 16 336
2011 CR-05 42 35 10 8 5 0 0 77 13 83
2008 CR 40 30 13 6 10 1 1 71 16 343
2008 CR-03 27 45 18 0 9 0 0 73 9 11
2008 CR-04 43 29 11 7 9 1 1 73 16 274
2008 CR-05 27 33 18 4 18 0 0 60 22 55

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 32 31 13 15 6 1 2 64 22 278
2017 CR-04 33 28 15 17 5 1 2 63 22 229
2017 CR-05 25 49 4 9 11 2 0 75 21 45
2014 CR 30 32 13 15 7 2 1 64 23 359
2014 CR-04 28 34 13 13 9 2 1 64 23 280
2014 CR-05 33 26 16 24 1 0 0 59 26 69
2011 CR 31 36 9 14 9 2 0 68 23 440
2011 CR-03 19 31 13 13 19 6 0 53 33 16
2011 CR-04 29 37 8 14 10 1 0 67 24 336
2011 CR-05 37 39 8 13 1 1 0 77 15 83
2008 CR 31 35 11 11 8 3 3 69 20 344
2008 CR-03 18 27 18 18 9 9 0 50 30 11
2008 CR-04 32 35 10 11 7 3 3 71 18 274
2008 CR-05 31 35 11 11 13 0 0 65 24 55

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 22 27 17 14 10 10 1 54 27 277
2017 CR-04 24 25 14 16 10 10 1 55 29 228
2017 CR-05 13 40 27 4 11 4 0 56 16 45
2014 CR 18 24 20 19 9 9 1 47 31 360
2014 CR-04 17 25 20 18 9 10 1 48 30 280
2014 CR-05 17 24 22 22 10 6 0 43 34 70
2011 CR 27 25 13 13 15 7 1 56 30 440
2011 CR-03 13 19 6 25 25 13 0 36 57 16
2011 CR-04 26 25 14 12 15 8 1 56 29 336
2011 CR-05 31 27 12 14 12 4 0 60 28 83
2008 CR 32 26 11 10 11 8 2 64 24 343
2008 CR-03 36 18 0 18 9 18 0 67 33 11
2008 CR-04 32 26 11 10 10 8 3 65 22 273
2008 CR-05 35 22 11 9 20 4 0 58 30 55

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 26 45 9 12 7 1 0 72 19 277
2017 CR-04 27 43 10 13 7 1 0 71 19 228
2017 CR-05 22 53 9 9 7 0 0 76 16 45
2014 CR 23 37 14 16 9 0 0 61 26 360
2014 CR-04 20 39 14 17 10 0 0 59 27 280
2014 CR-05 31 34 14 13 8 0 0 65 21 70
2011 CR 24 38 12 15 10 0 1 62 25 439
2011 CR-03 19 25 6 13 31 0 6 47 47 16
2011 CR-04 23 38 12 16 10 0 0 62 26 335
2011 CR-05 28 40 14 13 4 0 1 68 17 83
2008 CR 19 40 13 16 9 0 1 61 25 344
2008 CR-03 9 27 27 36 0 0 0 36 36 11
2008 CR-04 22 41 12 15 8 0 1 64 24 274
2008 CR-05 13 42 13 16 15 0 2 56 31 55

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 36 38 14 9 2 0 1 74 11 278
2017 CR-04 37 36 14 10 2 0 1 74 12 229
2017 CR-05 29 49 16 4 2 0 0 78 7 45
2014 CR 29 38 17 9 7 0 0 66 17 360
2014 CR-04 29 37 16 10 7 0 0 66 17 280
2014 CR-05 27 39 22 8 4 0 0 66 13 70
2011 CR 37 32 13 10 8 0 0 69 18 440
2011 CR-03 25 25 6 25 19 0 0 50 44 16
2011 CR-04 37 30 14 10 8 0 0 67 19 336
2011 CR-05 42 40 10 6 2 0 0 82 8 83
2008 CR 25 43 16 10 7 0 0 68 16 344
2008 CR-03 27 45 9 9 9 0 0 73 18 11
2008 CR-04 24 42 18 9 6 0 0 67 15 274
2008 CR-05 24 49 7 9 11 0 0 73 20 55

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 42 36 11 7 4 0 0 79 10 278
2017 CR-04 43 36 10 7 3 0 0 79 11 229
2017 CR-05 38 40 16 4 2 0 0 78 7 45
2014 CR 37 37 9 11 7 0 0 74 17 359
2014 CR-04 36 38 10 9 7 0 0 74 16 279
2014 CR-05 37 35 7 17 4 0 0 71 21 70
2011 CR 41 32 11 8 8 0 0 73 16 438
2011 CR-03 31 31 13 6 19 0 0 63 25 16
2011 CR-04 41 32 11 7 8 0 0 73 16 334
2011 CR-05 43 30 10 13 2 0 1 74 16 83
2008 CR 33 42 8 9 7 0 0 76 16 344
2008 CR-03 55 36 0 0 9 0 0 91 9 11
2008 CR-04 32 43 9 8 7 0 0 76 15 274
2008 CR-05 33 38 5 13 9 2 0 72 22 55

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 24 36 15 14 9 3 1 61 24 276
2017 CR-04 22 34 16 14 10 3 1 59 24 227
2017 CR-05 27 45 9 16 4 0 0 71 20 45
2014 CR 19 33 18 14 13 4 0 54 28 360
2014 CR-04 17 34 18 13 15 4 0 53 29 280
2014 CR-05 25 28 22 18 4 3 0 55 23 70
2011 CR 21 28 16 18 14 3 1 51 33 439
2011 CR-03 13 19 13 38 19 0 0 31 56 16
2011 CR-04 18 30 17 17 13 3 1 51 32 335
2011 CR-05 31 19 12 18 16 2 1 53 35 83
2008 CR 20 32 17 15 12 3 0 54 28 343
2008 CR-03 0 18 45 18 18 0 0 18 36 11
2008 CR-04 21 34 17 14 10 4 0 57 25 273
2008 CR-05 18 27 9 18 25 2 0 46 44 55

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 16 28 15 18 18 2 3 47 38 276
2017 CR-04 18 26 14 19 18 3 3 46 39 227
2017 CR-05 11 40 15 11 16 2 4 55 29 45
2014 CR 15 19 16 19 26 3 3 36 47 360
2014 CR-04 14 21 16 17 27 3 3 36 47 280
2014 CR-05 20 14 16 25 22 3 0 35 49 70
2011 CR 11 17 15 22 30 3 4 29 55 439
2011 CR-03 13 0 6 31 38 0 13 14 79 16
2011 CR-04 10 18 15 20 31 3 4 30 54 335
2011 CR-05 13 14 17 27 27 1 1 28 54 83
2008 CR 10 29 14 17 23 3 2 41 43 343
2008 CR-03 0 9 18 9 45 18 0 11 67 11
2008 CR-04 11 29 16 18 21 3 3 42 41 273
2008 CR-05 7 36 5 16 33 2 0 44 50 55

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 28 36 15 14 6 0 0 65 21 275
2017 CR-04 31 34 14 14 7 0 0 65 21 227
2017 CR-05 16 44 20 16 4 0 0 60 20 45
2014 CR 21 38 14 14 12 0 1 59 27 360
2014 CR-04 21 39 14 14 12 0 0 60 27 280
2014 CR-05 17 35 16 18 11 0 3 53 31 70
2011 CR 27 38 12 13 9 0 1 66 22 440
2011 CR-03 0 38 6 25 31 0 0 38 56 16
2011 CR-04 29 39 12 13 7 0 0 68 20 336
2011 CR-05 28 37 12 10 11 0 2 67 21 83

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 38 35 13 8 5 0 0 74 13 276
2017 CR-04 40 34 14 7 5 0 0 75 11 228
2017 CR-05 29 42 11 13 4 0 0 71 18 45
2014 CR 30 35 17 9 7 0 1 66 16 359
2014 CR-04 31 35 17 9 7 0 0 66 17 279
2014 CR-05 22 39 20 11 7 0 0 62 18 70

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 34 46 10 8 2 0 0 80 10 276
2017 CR-04 34 46 10 7 3 0 0 80 9 228
2017 CR-05 30 48 11 11 0 0 0 77 11 44
2014 CR 34 37 17 6 5 0 0 72 11 359
2014 CR-04 34 39 15 6 6 0 0 72 13 279
2014 CR-05 31 36 25 6 1 1 0 68 7 70
2011 CR 39 38 12 7 3 0 0 77 11 438
2011 CR-03 19 38 19 13 13 0 0 56 25 16
2011 CR-04 39 39 11 8 3 0 0 78 11 335
2011 CR-05 46 35 13 4 1 0 0 82 5 82

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 18 38 22 12 5 4 1 59 18 277
2017 CR-04 19 39 21 13 5 3 2 60 18 228
2017 CR-05 11 40 29 9 4 7 0 55 14 45

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 48 30 9 8 3 0 1 80 11 278
2017 CR-04 50 28 9 8 3 0 2 80 11 229
2017 CR-05 40 40 11 7 2 0 0 80 9 45
2014 CR 45 30 11 8 4 0 1 76 13 360
2014 CR-04 43 32 11 8 5 0 0 75 13 280
2014 CR-05 52 29 9 7 1 0 3 82 9 70
2011 CR 42 31 11 8 5 0 1 74 14 439
2011 CR-03 13 44 19 6 19 0 0 56 25 16
2011 CR-04 43 30 12 9 5 1 1 74 14 336
2011 CR-05 48 32 7 9 2 0 2 81 11 82

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 23 21 15 10 10 2 20 56 25 278
2017 CR-04 21 21 17 10 8 2 21 54 23 229
2017 CR-05 33 24 4 9 18 2 9 65 30 45
2014 CR 20 23 11 11 16 2 17 53 33 359
2014 CR-04 20 25 12 10 15 1 17 54 31 279
2014 CR-05 22 18 10 14 22 3 11 47 42 70
2011 CR 24 16 11 12 18 2 17 50 37 439
2011 CR-03 13 19 6 6 25 0 31 45 45 16
2011 CR-04 25 16 11 12 16 2 18 51 35 336
2011 CR-05 23 16 12 15 22 1 11 44 42 82
2008 CR 28 21 13 9 15 2 12 57 28 344
2008 CR-03 9 18 36 9 9 9 9 33 22 11
2008 CR-04 30 20 12 9 14 1 14 59 27 274
2008 CR-05 18 27 15 11 24 2 4 48 37 55

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 43 33 17 3 1 0 2 78 5 278
2017 CR-04 44 34 16 3 2 0 2 79 4 229
2017 CR-05 38 33 20 6 0 0 2 73 7 45
2014 CR 49 31 16 4 1 0 0 79 5 360
2014 CR-04 47 32 15 4 1 0 0 79 5 280
2014 CR-05 50 29 17 4 0 0 0 79 4 70
2011 CR 47 30 16 5 2 0 0 77 7 440
2011 CR-03 63 13 13 13 0 0 0 75 13 16
2011 CR-04 46 31 16 4 3 0 0 77 7 336
2011 CR-05 47 33 16 4 1 0 0 80 5 83
2008 CR 45 25 22 5 3 0 0 70 8 344
2008 CR-03 45 18 27 9 0 0 0 64 9 11
2008 CR-04 49 23 21 5 1 0 0 72 7 274
2008 CR-05 27 35 24 5 9 0 0 62 15 55

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 49 21 10 6 6 3 6 76 13 277
2017 CR-04 50 22 9 6 5 3 6 78 12 228
2017 CR-05 42 18 13 4 13 4 4 66 20 45
2014 CR 42 21 9 4 11 6 7 72 17 360
2014 CR-04 44 21 9 4 10 7 5 74 16 280
2014 CR-05 34 21 11 3 17 1 13 64 23 70
2011 CR 42 21 8 10 13 2 4 67 24 440
2011 CR-03 25 31 6 6 25 0 6 60 33 16
2011 CR-04 41 21 8 11 12 2 5 67 24 336
2011 CR-05 49 20 7 6 13 2 1 73 20 83

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 CR 23 38 39 278
2017 CR-04 25 37 38 229
2017 CR-05 16 49 36 45
2014 CR 25 39 35 359
2014 CR-04 24 40 35 279
2014 CR-05 28 36 36 70
2011 CR 30 34 37 438
2011 CR-03 44 19 38 16
2011 CR-04 28 34 37 335
2011 CR-05 33 35 33 83

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 CR 34 26 19 6 11 5 64
2017 CR-04 36 28 12 7 12 5 57
2014 CR 16 27 35 7 9999 14 91
2014 CR-04 16 26 32 8 9999 18 68
2014 CR-05 10 35 45 5 9999 6 20
2011 CR 15 26 32 8 9999 19 129
2011 CR-04 15 23 34 9 9999 19 94
2011 CR-05 7 44 26 0 9999 22 27
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 39 42 13 3 1 0 1 83 4 278
2017 CR-04 40 43 12 3 1 0 1 83 4 229
2017 CR-05 38 40 18 2 0 2 0 80 2 45
2014 CR 35 43 12 5 3 1 0 80 8 360
2014 CR-04 37 42 10 6 3 1 0 80 10 280
2014 CR-05 25 50 20 1 1 1 0 77 3 70
2011 CR 33 43 13 6 3 1 0 77 10 437
2011 CR-03 38 44 6 6 6 0 0 81 13 16
2011 CR-04 31 44 14 7 4 1 0 76 11 333
2011 CR-05 43 37 10 5 1 4 0 84 6 83
2008 CR 36 44 10 5 3 1 0 81 9 344
2008 CR-03 55 36 9 0 0 0 0 91 0 11
2008 CR-04 37 44 10 5 3 1 0 82 8 274
2008 CR-05 29 47 11 7 5 0 0 76 13 55

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 34 41 14 7 4 1 0 76 11 278
2017 CR-04 35 39 15 7 3 1 0 75 10 229
2017 CR-05 27 56 9 7 2 0 0 82 9 45
2014 CR 33 42 13 6 4 2 0 77 10 360
2014 CR-04 30 42 14 7 5 2 0 74 12 280
2014 CR-05 39 45 10 3 0 3 0 86 3 70
2011 CR 37 37 14 6 4 2 0 75 10 440
2011 CR-03 25 25 25 0 19 6 0 53 20 16
2011 CR-04 38 37 14 7 4 1 0 76 11 336
2011 CR-05 36 43 13 2 2 2 0 81 5 83

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 8 18 35 21 14 1 5 37 27 277
2017 CR-04 8 16 35 21 14 1 5 37 26 228
2017 CR-05 4 27 38 20 7 0 4 28 32 45
2014 CR 7 24 31 22 10 1 4 33 33 359
2014 CR-04 7 23 33 22 10 1 4 34 32 279
2014 CR-05 10 29 25 24 10 0 3 35 39 70
2011 CR 9 20 30 22 14 1 3 38 30 437
2011 CR-03 19 13 19 25 6 6 13 38 38 16
2011 CR-04 8 20 31 23 15 1 3 39 30 333
2011 CR-05 11 14 34 22 16 0 4 39 26 83
2008 CR 7 26 30 21 12 2 2 34 35 343
2008 CR-03 0 36 18 27 9 0 9 40 40 11
2008 CR-04 5 24 31 22 13 2 3 37 30 273
2008 CR-05 18 36 25 15 5 0 0 20 55 55

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 8 15 34 17 19 3 4 38 25 275
2017 CR-04 10 13 35 16 19 3 5 38 25 227
2017 CR-05 2 25 34 21 16 0 2 37 28 44
2014 CR 10 21 30 21 13 3 3 35 33 357
2014 CR-04 10 21 30 20 13 3 2 35 33 278
2014 CR-05 8 22 31 23 13 2 1 36 32 70
2011 CR 9 17 24 23 16 4 6 44 29 437
2011 CR-03 13 6 31 19 0 13 19 27 27 16
2011 CR-04 8 19 24 22 17 4 5 43 30 333
2011 CR-05 7 14 24 30 17 2 5 51 23 83
2008 CR 9 18 25 23 16 6 3 43 30 341
2008 CR-03 18 0 55 9 9 0 9 20 20 11
2008 CR-04 8 18 23 24 18 6 3 46 29 271
2008 CR-05 9 24 27 27 7 4 2 37 35 55

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 8 20 34 15 11 4 8 31 31 276
2017 CR-04 8 20 33 15 11 5 7 30 32 227
2017 CR-05 7 13 38 18 11 0 13 33 23 45
2014 CR 14 26 31 14 8 1 5 24 42 360
2014 CR-04 15 29 29 14 8 1 4 24 46 280
2014 CR-05 11 15 41 17 10 0 6 28 28 70
2011 CR 14 22 27 19 10 3 5 31 39 437
2011 CR-03 25 6 25 19 0 13 13 25 42 16
2011 CR-04 13 25 29 19 8 1 5 29 40 333
2011 CR-05 16 16 23 19 17 5 5 40 35 83
2008 CR 16 18 31 17 12 3 3 31 36 342
2008 CR-03 9 0 55 0 27 0 9 30 10 11
2008 CR-04 14 19 30 19 12 3 4 33 35 272
2008 CR-05 27 20 31 11 9 2 0 20 48 55

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 4 7 30 31 21 1 6 56 12 273
2017 CR-04 4 6 30 31 22 1 6 57 11 224
2017 CR-05 2 13 33 33 11 0 7 48 17 45
2014 CR 3 12 30 32 18 2 4 52 16 358
2014 CR-04 3 12 28 33 18 2 4 54 16 278
2014 CR-05 1 11 39 31 14 0 4 47 13 70
2011 CR 6 9 29 30 22 0 4 54 16 436
2011 CR-03 13 6 19 25 13 6 19 50 25 16
2011 CR-04 5 10 29 29 23 0 4 54 15 332
2011 CR-05 7 7 29 36 18 0 2 56 15 83
2008 CR 5 12 28 28 21 1 4 53 18 341
2008 CR-03 0 9 36 0 27 0 27 38 13 11
2008 CR-04 3 12 25 31 24 1 4 58 16 271
2008 CR-05 15 13 42 24 7 0 0 31 27 55

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 11 20 27 20 14 1 6 37 34 276
2017 CR-04 11 20 26 20 14 1 7 38 34 227
2017 CR-05 13 18 33 20 11 0 4 33 32 45
2014 CR 14 20 26 22 12 2 4 36 36 358
2014 CR-04 15 21 27 20 11 2 3 33 38 279
2014 CR-05 11 16 23 29 13 1 7 46 30 69
2011 CR 14 18 28 18 17 1 5 36 34 437
2011 CR-03 25 6 25 13 6 13 13 25 42 16
2011 CR-04 14 18 28 18 17 1 4 37 33 333
2011 CR-05 12 19 30 17 17 0 5 35 33 83
2008 CR 8 18 26 24 17 2 5 44 28 341
2008 CR-03 0 27 27 0 27 0 18 33 33 11
2008 CR-04 7 17 25 25 19 2 5 47 26 272
2008 CR-05 15 20 28 24 7 2 4 33 37 54

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 8 15 29 19 18 5 7 42 26 277
2017 CR-04 8 13 29 18 19 5 7 43 24 228
2017 CR-05 4 25 29 25 9 2 7 37 32 45
2014 CR 9 16 22 24 19 4 7 48 27 358
2014 CR-04 10 17 21 25 19 3 6 48 29 278
2014 CR-05 4 11 29 22 22 4 7 50 17 70
2011 CR 8 13 24 24 21 4 7 50 24 437
2011 CR-03 25 19 19 6 0 19 13 9 64 16
2011 CR-04 8 13 23 25 22 3 7 52 23 333
2011 CR-05 8 10 27 25 19 4 7 50 20 83
2008 CR 10 17 22 23 19 4 4 47 29 340
2008 CR-03 0 18 9 36 18 9 9 67 22 11
2008 CR-04 7 16 22 24 22 4 4 51 26 272
2008 CR-05 24 17 28 17 7 4 4 26 44 54

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 8 20 31 14 14 5 7 32 32 277
2017 CR-04 8 20 32 14 14 6 6 31 33 228
2017 CR-05 9 20 33 13 16 0 9 32 32 45
2014 CR 10 20 31 16 12 4 8 31 34 358
2014 CR-04 12 20 31 16 12 3 6 31 35 278
2014 CR-05 4 18 34 18 11 4 10 34 27 70

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 41 30 12 11 5 0 1 71 17 278
2017 CR-04 40 30 13 10 6 0 1 71 16 229
2017 CR-05 40 33 9 18 0 0 0 73 18 45
2014 CR 37 27 11 14 10 1 1 65 24 360
2014 CR-04 39 27 10 13 11 0 0 67 24 280
2014 CR-05 27 28 17 20 7 1 0 56 27 70

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 45 40 7 6 2 0 0 84 9 278
2017 CR-04 46 38 7 7 2 0 0 84 10 229
2017 CR-05 36 53 9 2 0 0 0 89 2 45
2014 CR 41 35 10 9 5 0 0 76 14 360
2014 CR-04 39 37 10 8 6 0 0 76 14 280
2014 CR-05 43 29 10 13 4 0 0 73 17 70

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 42 36 14 4 4 0 0 78 8 277
2017 CR-04 43 35 14 5 3 0 0 78 8 228
2017 CR-05 40 42 13 2 2 0 0 82 4 45
2014 CR 46 31 13 3 2 4 0 81 5 359
2014 CR-04 44 32 14 3 2 4 0 79 6 279
2014 CR-05 52 28 10 3 3 4 0 84 6 70

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 43 40 9 3 3 1 0 84 6 276
2017 CR-04 44 39 10 3 4 0 0 83 7 227
2017 CR-05 40 47 7 2 0 4 0 91 2 45
2014 CR 43 36 12 4 3 2 0 81 7 360
2014 CR-04 41 37 11 5 3 3 0 80 8 280
2014 CR-05 47 35 16 1 1 0 0 82 3 70
2011 CR 36 34 14 6 7 3 0 72 13 439
2011 CR-03 31 38 0 13 13 6 0 73 27 16
2011 CR-04 34 36 15 6 7 2 0 72 13 335
2011 CR-05 48 27 11 5 7 2 0 77 12 83

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 50 34 9 4 3 0 0 84 7 277
2017 CR-04 50 33 10 3 3 0 0 83 7 228
2017 CR-05 49 40 7 4 0 0 0 89 4 45
2014 CR 48 34 10 4 3 1 0 83 7 359
2014 CR-04 46 34 12 4 4 1 0 80 8 279
2014 CR-05 52 38 6 3 0 1 0 91 3 70
2011 CR 43 33 12 6 6 0 0 77 11 438
2011 CR-03 31 31 13 6 19 0 0 63 25 16
2011 CR-04 41 33 13 7 5 1 0 75 12 334
2011 CR-05 53 35 6 1 5 0 0 88 6 83
2008 CR 40 36 11 7 5 0 0 76 12 341
2008 CR-03 36 27 27 9 0 0 0 64 9 11
2008 CR-04 40 38 11 6 4 0 0 78 11 272
2008 CR-05 43 28 9 9 11 0 0 70 20 54

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 28 28 13 17 5 6 2 61 25 278
2017 CR-04 27 27 13 19 6 6 2 59 27 229
2017 CR-05 29 38 13 11 2 4 2 72 14 45
2014 CR 24 30 13 15 11 4 2 58 28 360
2014 CR-04 24 30 12 16 12 4 1 58 29 280
2014 CR-05 17 30 18 15 10 6 4 52 28 70

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 40 44 10 2 2 1 0 86 4 277
2017 CR-04 42 44 8 3 2 0 0 87 5 228
2017 CR-05 31 47 16 0 0 4 2 83 0 45
2014 CR 44 39 10 3 0 4 2 87 3 359
2014 CR-04 44 39 10 3 0 4 0 87 3 280
2014 CR-05 41 39 10 3 0 3 4 86 3 70
2011 CR 42 35 12 6 2 3 0 80 8 438
2011 CR-03 31 50 6 0 13 0 0 81 13 16
2011 CR-04 42 35 12 6 1 3 0 79 8 335
2011 CR-05 45 32 12 5 0 6 0 82 5 82

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 32 39 14 9 1 3 1 75 11 278
2017 CR-04 34 38 12 10 1 4 1 76 11 229
2017 CR-05 27 44 20 9 0 0 0 71 9 45
2014 CR 40 32 12 9 4 2 1 75 13 359
2014 CR-04 44 29 12 8 4 2 0 75 13 279
2014 CR-05 25 43 13 13 4 0 1 70 17 70
2011 CR 43 32 9 7 5 4 0 78 13 440
2011 CR-03 19 38 13 19 13 0 0 56 31 16
2011 CR-04 43 33 9 7 5 4 0 79 12 336
2011 CR-05 49 29 10 6 1 5 0 82 8 83
2008 CR 34 30 12 8 8 7 2 70 17 343
2008 CR-03 27 18 9 0 18 18 9 63 25 11
2008 CR-04 38 29 11 7 6 7 2 74 14 273
2008 CR-05 16 36 16 11 15 5 0 56 27 55

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 22 32 26 10 4 5 1 58 15 278
2017 CR-04 23 31 27 10 3 6 1 57 14 229
2017 CR-05 18 40 20 13 2 2 4 62 17 45
2014 CR 30 29 19 10 5 5 2 63 16 360
2014 CR-04 31 29 20 10 5 4 1 63 16 280
2014 CR-05 22 30 19 11 6 8 4 59 19 70
2011 CR 23 31 20 10 7 8 1 59 19 440
2011 CR-03 19 31 19 13 6 13 0 57 21 16
2011 CR-04 24 32 20 9 8 7 1 60 19 336
2011 CR-05 20 30 22 13 6 8 0 55 21 83

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 18 28 17 17 10 8 2 50 30 277
2017 CR-04 20 26 17 19 10 7 1 50 31 228
2017 CR-05 7 33 22 9 13 11 4 47 26 45
2014 CR 18 20 17 17 19 8 1 42 40 358
2014 CR-04 21 20 16 18 17 8 0 44 39 278
2014 CR-05 7 20 20 16 24 11 3 31 46 70
2011 CR 19 23 13 15 20 8 2 46 39 440
2011 CR-03 13 25 0 19 38 6 0 40 60 16
2011 CR-04 19 21 15 16 17 9 2 46 37 336
2011 CR-05 20 29 10 13 24 4 0 51 39 83

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 42 47 2 6 2 0 0 89 8 278
2017 CR-04 45 45 2 6 2 0 0 90 8 229
2017 CR-05 29 60 4 6 0 0 0 89 6 45
2014 CR 42 46 2 7 3 0 0 88 10 360
2014 CR-04 38 49 3 6 4 0 0 87 10 280
2014 CR-05 52 38 1 8 0 0 0 90 8 70
2011 CR 35 47 3 12 3 0 0 82 15 440
2011 CR-03 44 25 6 13 13 0 0 69 25 16
2011 CR-04 33 49 3 12 3 0 0 82 15 336
2011 CR-05 41 46 2 11 0 0 0 87 11 83
2008 CR 49 41 2 6 2 0 0 90 8 344
2008 CR-03 45 45 9 0 0 0 0 91 0 11
2008 CR-04 49 41 1 7 2 0 0 90 8 274
2008 CR-05 44 44 4 7 2 0 0 87 9 55

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 51 34 6 6 2 0 0 85 9 277
2017 CR-04 51 32 7 7 2 0 0 84 9 228
2017 CR-05 53 40 2 2 2 0 0 93 4 45
2014 CR 50 34 4 8 2 0 0 85 11 359
2014 CR-04 47 36 4 10 3 0 0 83 13 279
2014 CR-05 59 28 6 4 1 1 0 89 6 70
2011 CR 49 34 5 8 5 0 0 83 13 440
2011 CR-03 25 31 13 13 19 0 0 56 31 16
2011 CR-04 49 35 4 7 5 0 0 84 12 336
2011 CR-05 54 31 4 11 0 0 0 86 11 83

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 47 41 6 4 1 0 0 89 5 278
2017 CR-04 49 39 6 4 1 0 0 88 6 229
2017 CR-05 38 55 7 0 0 0 0 93 0 45
2014 CR 51 35 7 5 3 0 0 86 7 360
2014 CR-04 48 37 6 5 3 0 0 85 9 280
2014 CR-05 58 28 10 3 1 0 0 86 4 70

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 75 19 2 2 1 0 1 95 3 278
2017 CR-04 75 19 2 2 1 0 1 95 3 229
2017 CR-05 78 16 2 4 0 0 0 94 4 45
2014 CR 76 19 3 2 1 0 0 95 2 360
2014 CR-04 75 20 2 1 1 0 0 96 2 280
2014 CR-05 76 17 3 4 0 0 0 93 4 70
2011 CR 74 20 2 1 2 0 0 95 3 440
2011 CR-03 69 19 6 0 6 0 0 88 6 16
2011 CR-04 74 21 2 1 1 1 0 96 2 336
2011 CR-05 76 19 1 1 2 0 0 95 4 83
2008 CR 76 19 1 2 0 1 1 97 2 344
2008 CR-03 73 18 0 0 0 9 0 100 0 11
2008 CR-04 77 19 1 2 0 0 1 97 2 274
2008 CR-05 73 24 2 0 0 0 2 98 0 55

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 67 20 5 4 2 0 1 88 7 277
2017 CR-04 71 17 5 4 1 0 1 90 5 228
2017 CR-05 47 35 4 7 7 0 0 82 13 45
2014 CR 69 18 4 4 3 0 1 88 8 359
2014 CR-04 74 15 4 5 2 0 1 89 7 279
2014 CR-05 53 30 4 4 8 0 0 83 13 70
2011 CR 70 19 4 3 4 0 0 89 7 440
2011 CR-03 75 13 6 0 6 0 0 88 6 16
2011 CR-04 72 19 4 3 3 0 0 91 5 336
2011 CR-05 61 22 6 4 7 0 0 83 11 83
2008 CR 68 19 4 6 2 0 1 88 9 344
2008 CR-03 73 18 0 0 9 0 0 91 9 11
2008 CR-04 70 18 4 7 1 0 1 88 8 274
2008 CR-05 58 25 4 5 5 0 2 85 11 55

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 70 12 7 3 1 1 6 88 5 277
2017 CR-04 72 10 6 3 1 1 7 89 4 228
2017 CR-05 62 20 9 4 2 0 2 84 7 45
2014 CR 74 13 4 2 3 1 3 90 5 360
2014 CR-04 76 12 4 1 3 0 4 92 4 280
2014 CR-05 63 18 7 6 3 3 0 84 9 70
2011 CR 71 12 3 4 5 0 5 87 9 440
2011 CR-03 63 31 0 0 6 0 0 94 6 16
2011 CR-04 74 10 2 4 4 0 5 89 8 336
2011 CR-05 59 18 8 6 5 0 4 80 11 83
2008 CR 67 9 6 3 4 1 11 86 8 344
2008 CR-03 73 0 0 0 0 9 18 100 0 11
2008 CR-04 64 11 7 3 4 0 11 84 9 274
2008 CR-05 78 4 4 2 2 0 11 92 4 55

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 80 10 3 1 2 0 3 93 3 276
2017 CR-04 81 10 3 1 2 0 3 93 4 227
2017 CR-05 78 13 4 2 0 0 2 93 2 45
2014 CR 77 11 4 2 3 0 3 91 5 360
2014 CR-04 79 11 3 1 3 0 3 93 4 280
2014 CR-05 72 13 7 4 4 0 0 84 8 70
2011 CR 77 11 3 2 4 0 3 90 6 440
2011 CR-03 63 31 0 0 6 0 0 94 6 16
2011 CR-04 79 9 2 1 4 0 3 91 6 336
2011 CR-05 70 12 8 4 4 0 2 84 7 83
2008 CR 77 6 3 1 3 0 9 92 5 344
2008 CR-03 82 0 0 0 0 0 18 100 0 11
2008 CR-04 77 5 4 1 4 0 8 90 6 274
2008 CR-05 75 15 0 0 0 0 11 100 0 55

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 60 20 8 4 1 1 5 86 5 277
2017 CR-04 61 18 7 3 2 2 6 86 6 228
2017 CR-05 51 31 11 4 0 0 2 84 5 45
2014 CR 62 16 8 3 3 3 6 85 7 360
2014 CR-04 63 14 8 2 3 4 7 86 6 280
2014 CR-05 59 23 9 6 3 0 1 83 9 70

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 65 23 4 3 1 3 2 92 3 276
2017 CR-04 67 20 4 2 1 3 3 92 3 227
2017 CR-05 53 38 4 4 0 0 0 91 4 45
2014 CR 67 18 5 2 2 3 2 89 5 360
2014 CR-04 65 17 6 3 2 3 3 88 6 280
2014 CR-05 75 17 3 0 3 3 0 94 3 70
2011 CR 69 18 5 3 2 2 2 90 4 439
2011 CR-03 63 31 0 0 0 6 0 100 0 16
2011 CR-04 67 18 6 2 2 2 2 89 4 335
2011 CR-05 78 13 2 4 1 0 1 93 5 83
2008 CR 68 19 5 2 1 2 3 91 3 344
2008 CR-03 73 27 0 0 0 0 0 100 0 11
2008 CR-04 69 18 6 1 1 1 3 92 2 274
2008 CR-05 62 16 4 5 2 7 4 88 8 55

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 14 86 278
2017 CR-04 14 86 229
2014 CR 21 79 359
2014 CR-04 23 77 279
2014 CR-05 14 86 70

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 CR 58 37
2017 CR-04 61 32
2014 CR 56 74
2014 CR-04 58 62
2014 CR-05 50 10

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 CR 74 37
2017 CR-04 70 32
2014 CR 58 74
2014 CR-04 55 62
2014 CR-05 70 10

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 CR-04 0 32
2014 CR 0 74
2014 CR-04 0 62
2014 CR-05 0 10

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 CR 0 37
2017 CR-04 0 32
2014 CR 0 74
2014 CR-04 0 62
2014 CR-05 0 10

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2014 CR 7 74
2014 CR-04 8 62
2014 CR-05 0 10

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 CR 0 37
2017 CR-04 0 32
2014 CR-05 0 10

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 CR 49 36
2017 CR-04 50 31
2014 CR 28 75
2014 CR-04 33 63
2014 CR-05 0 10

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 CR 41 36
2017 CR-04 34 31
2014 CR 40 75
2014 CR-04 43 63

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 CR 43 36
2017 CR-04 44 31
2014 CR 32 75
2014 CR-04 32 63

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 CR 38 36
2017 CR-04 34 31
2014 CR 47 75
2014 CR-04 48 63

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 CR 27 36
2017 CR-04 22 31
2014 CR 29 75
2014 CR-04 32 63

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 CR 49 36
2017 CR-04 47 31
2014 CR 51 75
2014 CR-04 51 63
2014 CR-05 60 10

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 CR 33 36
2017 CR-04 31 31
2014 CR 28 75
2014 CR-04 32 63

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 CR 0 36
2017 CR-04 0 31
2014 CR-05 0 10

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 CR 13 36
2014 CR 11 75
2014 CR-04 11 63

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 CR 21 36
2017 CR-04 22 31
2014 CR 9 75
2014 CR-04 11 63
2014 CR-05 0 10

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 CR 46 36
2017 CR-04 47 31
2014 CR 52 75
2014 CR-04 52 63
2014 CR-05 50 10

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 CR 30 36
2017 CR-04 25 31
2014 CR 29 75
2014 CR-04 28 63

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 CR 30 36
2017 CR-04 34 31
2014 CR 16 75
2014 CR-04 17 63
2014 CR-05 0 10

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 CR 63 37
2017 CR-04 64 32
2014 CR 48 75
2014 CR-04 49 63

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 CR 26 37
2017 CR-04 21 32
2014 CR 19 75
2014 CR-04 19 63

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2014 CR 8 75
2014 CR-04 8 63

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 CR 26 37
2017 CR-04 27 32
2014 CR 25 75
2014 CR-04 28 63
2014 CR-05 0 10

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2014 CR 11 75
2014 CR-04 11 63
2014 CR-05 0 10

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2014 CR 8 75
2014 CR-04 8 63
2014 CR-05 0 10

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 CR 16 37
2014 CR 17 75
2014 CR-04 17 63

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2014 CR-05 0 10

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2014 CR 27 75
2014 CR-04 24 63
2014 CR-05 50 10

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 CR 20 33
2017 CR-04 24 28
2014 CR 12 69
2014 CR-04 12 58
2014 CR-05 0 10

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 CR 20 33
2017 CR-04 24 28
2014 CR 21 69
2014 CR-04 16 58
2014 CR-05 50 10

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2014 CR 7 69

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2014 CR 7 69

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 CR 24 33
2017 CR-04 21 28
2014 CR 12 69
2014 CR-04 12 58

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 CR 15 33
2014 CR 10 69
2014 CR-04 12 58
2014 CR-05 0 10

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 CR 21 33
2017 CR-04 17 28
2014 CR 10 69
2014 CR-04 12 58
2014 CR-05 0 10

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2014 CR 13 69
2014 CR-04 12 58

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2014 CR 13 69
2014 CR-04 10 58

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 CR 21 33
2017 CR-04 21 28
2014 CR 23 69
2014 CR-04 22 58

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2014 CR 13 69
2014 CR-04 14 58

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 CR 41 33
2017 CR-04 42 28
2014 CR 43 69
2014 CR-04 41 58
2014 CR-05 60 10

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2014 CR-05 0 10

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 CR 50 33
2017 CR-04 45 28
2014 CR 64 69
2014 CR-04 64 58
2014 CR-05 70 10

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 CR 0 33
2017 CR-04 0 28

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2014 CR-05 0 10

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 87 13 37
2017 CR-04 91 9 32

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 22 19 19 8 6 16 10 56 18 278
2017 CR-04 22 17 19 9 6 17 9 54 21 229
2017 CR-05 22 29 22 2 2 11 11 66 6 45
2014 CR 21 15 21 9 8 20 6 49 23 359
2014 CR-04 19 13 23 10 9 20 5 44 26 279
2014 CR-05 23 24 17 3 4 18 11 66 10 70

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 32 35 16 5 4 6 2 73 10 278
2017 CR-04 32 34 16 5 5 6 2 72 10 229
2017 CR-05 36 38 18 4 0 2 2 77 5 45
2014 CR 32 29 18 7 5 9 0 67 13 360
2014 CR-04 30 29 19 8 6 8 0 65 15 280
2014 CR-05 35 31 17 4 1 11 0 74 7 70
2011 CR 37 33 14 7 4 5 0 73 12 440
2011 CR-03 31 25 13 13 13 6 0 60 27 16
2011 CR-04 35 35 14 7 4 5 0 73 12 336
2011 CR-05 46 28 12 7 1 5 1 78 9 83

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 6 94 277
2017 CR-04 6 94 228
2014 CR 8 92 359
2014 CR-04 9 91 279

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 CR 44 18
2017 CR-04 38 13
2014 CR 55 29
2014 CR-04 48 25

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 CR 89 18
2017 CR-04 85 13
2014 CR 76 29
2014 CR-04 76 25

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 CR 0 18
2017 CR-04 0 13

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 CR 0 18
2017 CR-04 0 13
2014 CR 0 29
2014 CR-04 0 25

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 CR 0 18
2017 CR-04 0 13

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 CR 0 18
2017 CR-04 0 13

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 CR 44 18
2017 CR-04 46 13

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2014 CR 17 29

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2014 CR 0 29
2014 CR-04 0 25

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 CR 33 18
2014 CR 34 29
2014 CR-04 40 25

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 CR 0 18
2017 CR-04 0 13

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2014 CR 17 29

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 CR 0 18
2017 CR-04 0 13

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2014 CR 17 29
2014 CR-04 20 25

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 CR 0 18
2017 CR-04 0 13
2014 CR 0 29
2014 CR-04 0 25

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 CR 28 18
2014 CR 45 29
2014 CR-04 44 25

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2014 CR 38 29
2014 CR-04 36 25

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 CR 0 18
2017 CR-04 0 13

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2014 CR 28 29
2014 CR-04 28 25

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2014 CR 17 29
2014 CR-04 20 25

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 CR 0 18
2017 CR-04 0 13

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 CR-04 0 13

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2014 CR 0 29
2014 CR-04 0 25

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 CR 56 18
2017 CR-04 54 13
2014 CR 48 29
2014 CR-04 48 25

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 CR 0 18
2017 CR-04 0 13
2014 CR 0 27
2014 CR-04 0 23

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 CR-04 0 13
2014 CR 0 27
2014 CR-04 0 23

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 CR 0 18
2017 CR-04 0 13

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2014 CR 19 27

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 CR 28 18

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 CR-04 0 13

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2014 CR 48 27
2014 CR-04 43 23

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 CR 44 18
2017 CR-04 38 13
2014 CR 52 27
2014 CR-04 57 23

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 94 6 18
2017 CR-04 100 0 13

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 22 18 24 4 3 21 10 57 9 277
2017 CR-04 22 16 24 4 2 21 10 56 9 228
2017 CR-05 18 24 24 0 2 20 11 61 3 45
2014 CR 20 19 20 3 4 27 8 59 10 360
2014 CR-04 18 19 20 4 4 29 6 58 12 280
2014 CR-05 22 17 21 0 3 20 17 62 4 70

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 37 31 17 5 2 8 1 74 8 275
2017 CR-04 37 31 17 5 1 8 1 75 7 226
2017 CR-05 36 33 16 4 4 4 2 74 10 45
2014 CR 34 29 19 4 3 10 1 70 8 360
2014 CR-04 30 30 19 5 4 11 1 69 9 280
2014 CR-05 45 25 22 3 1 4 0 73 4 70
2011 CR 42 31 15 4 3 6 0 77 7 439
2011 CR-03 25 38 25 0 6 6 0 67 7 16
2011 CR-04 41 31 15 4 3 6 0 77 7 335
2011 CR-05 52 27 11 2 2 5 1 83 5 83

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 17 83 276
2017 CR-04 17 83 227
2017 CR-05 13 87 45
2014 CR 14 86 358
2014 CR-04 15 85 278
2014 CR-05 11 89 70

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 70 30 47
2017 CR-04 70 30 40
2014 CR 84 16 50
2014 CR-04 81 19 41

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 55 36 0 9 0 0 0 91 9 33
2017 CR-04 54 39 0 7 0 0 0 93 7 28
2014 CR 53 28 7 9 2 0 0 81 12 42
2014 CR-04 52 27 9 9 3 0 0 79 12 33

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 20 48 12 11 5 4 1 71 16 278
2017 CR-04 20 48 11 10 5 4 2 73 16 229
2017 CR-05 18 44 20 13 4 0 0 62 18 45
2014 CR 24 54 12 7 2 1 0 79 9 360
2014 CR-04 25 55 10 6 2 1 0 81 8 280
2014 CR-05 15 52 20 7 4 1 0 69 11 70
2011 CR 25 53 11 8 2 1 0 78 10 439
2011 CR-03 19 63 6 6 6 0 0 81 13 16
2011 CR-04 24 53 12 9 1 1 0 78 11 335
2011 CR-05 28 51 11 7 2 1 0 79 10 83
2008 CR 19 55 15 8 1 1 0 75 10 344
2008 CR-03 0 64 27 9 0 0 0 64 9 11
2008 CR-04 18 54 17 8 2 2 0 73 10 274
2008 CR-05 25 56 5 13 0 0 0 82 13 55

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 11 26 23 10 6 18 6 49 20 277
2017 CR-04 11 25 23 9 6 19 7 48 20 228
2017 CR-05 13 31 24 11 4 16 0 53 18 45
2014 CR 13 23 24 11 4 19 6 48 20 358
2014 CR-04 13 21 26 12 4 18 5 45 21 279
2014 CR-05 10 29 19 10 3 21 8 56 18 70
2011 CR 12 24 22 13 5 21 3 47 24 440
2011 CR-03 6 19 19 25 13 19 0 31 46 16
2011 CR-04 12 22 24 14 6 20 3 44 25 336
2011 CR-05 13 34 17 5 2 24 5 66 10 83

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 39 33 12 2 1 12 0 82 4 277
2017 CR-04 39 33 12 2 1 12 0 83 4 228
2017 CR-05 40 36 16 0 2 7 0 81 2 45
2014 CR 43 33 11 4 2 7 0 82 6 360
2014 CR-04 43 33 12 4 2 6 0 81 6 280
2014 CR-05 37 38 10 3 1 11 0 84 5 70
2011 CR 45 26 12 5 2 9 0 79 8 440
2011 CR-03 25 31 25 13 0 6 0 60 13 16
2011 CR-04 46 24 13 5 2 9 1 78 8 336
2011 CR-05 47 34 5 2 2 10 0 89 5 83
2008 CR 42 33 10 2 2 11 1 84 4 344
2008 CR-03 27 45 9 0 0 18 0 89 0 11
2008 CR-04 42 32 11 1 1 12 0 85 3 274
2008 CR-05 42 35 5 7 5 5 0 81 13 55

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 32 29 17 5 2 14 0 72 8 276
2017 CR-04 31 29 18 5 2 15 0 71 8 227
2017 CR-05 36 33 13 2 4 11 0 78 7 45
2014 CR 32 32 16 6 2 11 1 73 9 360
2014 CR-04 31 31 17 6 3 11 1 70 10 280
2014 CR-05 31 38 13 6 0 12 0 79 7 70
2011 CR 33 28 16 7 3 12 0 70 12 438
2011 CR-03 25 31 13 19 0 13 0 64 21 16
2011 CR-04 31 30 18 7 4 10 0 68 12 334
2011 CR-05 46 19 10 6 1 18 0 79 9 83
2008 CR 35 30 13 4 5 12 0 74 10 342
2008 CR-03 0 36 18 9 0 36 0 57 14 11
2008 CR-04 36 31 14 4 3 12 0 76 8 272
2008 CR-05 38 24 11 7 13 7 0 67 22 55
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 60 26 5 5 3 1 0 87 8 277
2017 CR-04 63 23 5 5 3 1 0 87 8 228
2017 CR-05 44 42 7 7 0 0 0 87 7 45

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 61 24 7 5 2 0 0 85 8 277
2017 CR-04 64 22 7 6 2 0 0 86 8 228
2017 CR-05 49 36 11 4 0 0 0 84 4 45

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 31 42 12 8 4 2 1 76 12 278
2017 CR-04 30 42 12 9 4 3 0 74 13 229
2017 CR-05 36 44 11 4 0 0 4 84 5 45

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 26 38 17 11 5 2 0 66 17 277
2017 CR-04 27 37 17 13 5 2 0 65 18 228
2017 CR-05 22 44 20 4 2 4 2 71 7 45

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 21 21 20 16 18 0 3 44 35 277
2017 CR-04 22 21 21 16 17 0 2 45 34 228
2017 CR-05 13 24 18 18 20 0 7 40 40 45

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 21 35 23 12 8 0 1 57 20 278
2017 CR-04 22 37 22 11 8 0 0 59 19 229
2017 CR-05 18 25 29 18 9 0 2 43 27 45

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 36 32 19 6 4 1 2 70 10 275
2017 CR-04 39 32 18 4 4 1 1 73 9 226
2017 CR-05 20 31 27 11 4 2 4 55 17 45

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 30 24 20 11 13 0 2 56 24 278
2017 CR-04 32 26 18 10 13 0 1 59 23 229
2017 CR-05 18 18 29 18 11 2 4 38 31 45

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 50 18 9 3 1 1 17 84 5 275
2017 CR-04 53 17 8 3 0 1 17 86 4 227
2017 CR-05 34 25 14 5 4 0 18 72 11 44

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 36 29 23 6 5 0 0 66 11 275
2017 CR-04 36 27 25 6 5 0 0 64 11 227
2017 CR-05 34 41 16 5 5 0 0 75 9 44

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 33 35 16 9 3 1 3 71 13 274
2017 CR-04 33 36 16 7 4 1 3 72 12 226
2017 CR-05 34 29 16 14 0 5 2 68 15 44

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 30 32 21 10 4 1 2 63 15 275
2017 CR-04 29 33 19 11 5 0 3 64 16 227
2017 CR-05 30 27 32 7 2 2 0 58 9 44

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 33 33 17 10 4 0 2 68 14 276
2017 CR-04 33 33 19 9 4 0 2 67 14 228
2017 CR-05 36 34 11 11 5 2 0 72 16 44

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 32 33 19 9 4 0 3 67 13 275
2017 CR-04 32 33 20 9 4 0 2 67 13 227
2017 CR-05 32 36 18 7 2 0 5 71 9 44

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 62 20 10 3 1 0 3 85 5 276
2017 CR-04 62 21 9 3 2 0 3 85 5 227
2017 CR-05 67 13 13 2 0 2 2 84 2 45

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 70 14 5 3 2 1 4 89 6 277
2017 CR-04 71 14 6 3 3 0 3 88 5 228
2017 CR-05 67 13 0 4 0 4 11 95 5 45

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 50 29 11 5 2 0 3 82 7 277
2017 CR-04 50 29 12 5 2 0 3 81 7 228
2017 CR-05 51 27 11 2 2 0 7 83 5 45

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 61 21 7 6 3 1 2 85 8 277
2017 CR-04 62 20 8 5 3 1 1 84 8 228
2017 CR-05 56 27 2 7 2 2 4 88 10 45

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 54 7 1 1 0 0 36 96 2 277
2017 CR-04 52 7 2 1 0 0 37 96 1 228
2017 CR-05 60 4 0 0 2 0 33 97 3 45

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 66 21 4 1 0 0 7 94 2 274
2017 CR-04 69 19 4 1 0 0 7 94 1 225
2017 CR-05 53 29 4 0 2 0 11 92 3 45

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 49 19 9 7 10 1 5 73 18 275
2017 CR-04 49 20 9 7 10 1 5 73 18 226
2017 CR-05 51 16 9 4 11 0 9 73 17 45

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 47 31 12 5 1 0 2 81 7 277
2017 CR-04 49 32 11 5 1 0 1 83 6 228
2017 CR-05 38 29 18 4 4 0 7 71 10 45

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 17 32 39 9 3 0 0 49 12 278
2017 CR-04 17 33 38 8 3 0 0 51 11 229
2017 CR-05 13 25 47 13 2 0 0 38 15 45

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 5 15 42 23 14 0 1 37 20 277
2017 CR-04 4 15 42 23 16 0 1 39 19 229
2017 CR-05 9 16 45 18 9 0 2 28 25 44
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 34 25 18 8 9 4 2 36 64 278
2017 CR-04 35 25 17 8 9 4 3 38 62 229
2017 CR-05 27 29 22 9 11 0 2 27 73 45

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 CR 25 167
2017 CR-04 21 133
2017 CR-05 41 32

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 CR 25 167
2017 CR-04 25 133
2017 CR-05 28 32

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 CR 21 167
2017 CR-04 20 133
2017 CR-05 25 32

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 CR 30 167
2017 CR-04 28 133
2017 CR-05 37 32

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 CR 8 167
2017 CR-04 7 133
2017 CR-05 9 32

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 CR 45 167
2017 CR-04 46 133
2017 CR-05 41 32

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 CR 7 56 13 10 1 13 162
2017 CR-04 6 58 11 9 2 14 129
2017 CR-05 10 48 23 13 0 6 31

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 9 29 12 22 17 3 8 43 44 167
2017 CR-04 10 27 11 24 18 4 6 41 47 133
2017 CR-05 6 41 13 13 13 0 16 55 30 32

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 5 11 11 21 47 2 2 17 71 166
2017 CR-04 6 13 11 18 47 3 3 20 68 133
2017 CR-05 3 6 10 35 45 0 0 10 81 31
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