2017 Public Service Employee Survey Results by Theme for National Energy Board by Question 38. Are you a supervisor?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	40	44	2	8	6	83	15	48
2017	Non-supervisor	31	44	10	10	5	75	14	241
2014	Supervisor	48	38	5	3	5	86	8	58
2014	Non-supervisor	37	43	9	7	4	80	11	286
2011	Supervisor	47	43	2	7	2	90	9	58
2011	Non-supervisor	36	42	14	4	4	78	9	267
2008	Supervisor	46	46	0	0	8	92	8	39
2008	Non-supervisor	37	38	13	8	3	75	12	213

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	38	29	10	6	17	0	0	67	23	48
2017	Non-supervisor	28	39	11	12	8	1	0	68	21	240

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	54	38	6	0	2	0	92	2	48
2017	Non-supervisor	53	32	9	3	2	0	86	5	242
2014	Supervisor	72	18	7	2	2	0	89	4	57
2014	Non-supervisor	59	30	5	3	2	0	90	5	286
2011	Supervisor	67	24	7	0	2	0	91	2	58
2011	Non-supervisor	54	34	6	4	1	1	89	5	268

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	43	34	13	4	6	77	11	47
2017	Non-supervisor	36	43	10	8	2	79	10	240
2014	Supervisor	57	30	3	7	3	86	10	58
2014	Non-supervisor	42	41	8	5	4	83	9	286
2011	Supervisor	50	40	7	3	0	90	3	58
2011	Non-supervisor	46	39	8	5	1	85	7	267
2008	Supervisor	56	31	5	5	3	87	8	39
2008	Non-supervisor	47	38	7	7	1	85	8	213

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	35	29	15	15	4	2	66	19	48
2017	Non-supervisor	30	36	18	10	6	0	67	15	242
2014	Supervisor	48	34	7	7	3	0	83	10	58
2014	Non-supervisor	42	38	10	6	2	1	81	8	285
2011	Supervisor	45	34	14	5	2	0	79	7	58
2011	Non-supervisor	39	35	14	7	5	1	75	11	265

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	29	38	13	15	4	2	68	19	48
2017	Non-supervisor	29	37	17	11	6	1	66	17	241
2014	Supervisor	47	38	5	8	2	0	85	10	58
2014	Non-supervisor	40	42	10	6	2	0	82	9	285
2011	Supervisor	47	34	7	9	3	0	81	12	58
2011	Non-supervisor	35	39	14	8	4	0	75	12	266
2008	Supervisor	56	26	10	5	3	0	82	8	39
2008	Non-supervisor	38	42	9	6	5	0	80	11	215

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	23	29	15	15	13	0	6	56	29	48
2017	Non-supervisor	36	22	15	14	8	5	0	62	23	241
2014	Supervisor	50	24	7	3	12	3	0	77	16	58
2014	Non-supervisor	40	32	12	6	5	4	1	75	12	285
2011	Supervisor	45	33	12	7	3	0	0	78	10	58
2011	Non-supervisor	36	26	12	11	8	6	2	66	20	266
2008	Supervisor	41	21	13	15	8	0	3	63	24	39
2008	Non-supervisor	30	29	17	10	8	6	0	62	19	214

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	46	27	6	8	13	0	0	73	21	48
2017	Non-supervisor	45	30	12	6	5	3	0	77	11	242
2014	Supervisor	41	30	16	5	1	5	1	76	7	58
2014	Non-supervisor	47	27	12	8	3	1	1	77	11	286
2011	Supervisor	45	34	9	5	0	5	2	85	6	58
2011	Non-supervisor	44	28	10	9	4	3	1	75	14	268
2008	Supervisor	31	28	23	8	8	0	3	61	16	39
2008	Non-supervisor	39	29	10	8	7	7	0	73	16	214

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	46	25	6	15	8	0	0	71	23	48
2017	Non-supervisor	42	36	9	9	4	1	0	78	12	242
2014	Supervisor	38	47	8	3	2	0	1	86	5	58
2014	Non-supervisor	40	38	6	11	3	1	1	80	14	286
2011	Supervisor	55	29	7	7	0	0	2	86	7	58
2011	Non-supervisor	39	36	10	6	6	2	0	77	13	268
2008	Supervisor	36	44	5	8	5	0	3	82	13	39
2008	Non-supervisor	32	40	10	10	7	1	0	73	17	215

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	52	21	6	4	17	0	0	73	21	48
2017	Non-supervisor	50	26	11	4	7	0	1	77	12	242
2014	Supervisor	47	33	7	7	3	2	2	83	10	58
2014	Non-supervisor	48	31	8	6	5	0	1	80	11	286

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	17	38	15	13	19	0	54	31	48
2017	Non-supervisor	16	28	16	22	11	6	48	35	242
2014	Supervisor	17	47	12	16	3	5	67	20	58
2014	Non-supervisor	28	40	13	9	4	6	72	15	285
2011	Supervisor	28	38	5	24	5	0	66	29	58
2011	Non-supervisor	21	34	20	10	10	5	58	21	268

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	19	33	17	17	15	0	52	31	48
2017	Non-supervisor	14	27	16	24	19	1	41	43	242
2014	Supervisor	17	47	12	14	8	2	65	23	58
2014	Non-supervisor	21	45	13	11	6	3	68	18	286
2011	Supervisor	16	43	16	22	3	0	59	26	58
2011	Non-supervisor	23	31	19	15	12	1	54	27	268
2008	Supervisor	23	33	15	15	13	0	56	28	39
2008	Non-supervisor	26	31	15	16	12	0	57	28	215

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	8	31	25	17	19	0	0	40	35	48
2017	Non-supervisor	14	21	16	25	18	6	0	38	45	241
2014	Supervisor	14	55	12	12	7	0	0	69	19	58
2014	Non-supervisor	17	35	18	16	6	7	0	56	25	285
2011	Supervisor	22	34	17	21	3	2	0	58	25	58
2011	Non-supervisor	11	38	18	18	12	4	0	51	30	268
2008	Supervisor	13	36	10	28	10	0	3	50	39	39
2008	Non-supervisor	12	38	15	21	10	5	0	52	32	214

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	17	25	25	10	21	2	0	43	32	48
2017	Non-supervisor	14	22	13	20	25	5	0	38	47	241
2014	Supervisor	20	40	17	12	8	2	0	61	21	58
2014	Non-supervisor	19	34	17	15	9	6	0	56	26	285
2011	Supervisor	28	33	21	12	5	2	0	61	18	58
2011	Non-supervisor	20	36	12	14	12	6	0	60	27	268
2008	Supervisor	26	33	21	8	10	0	3	61	18	39
2008	Non-supervisor	21	32	13	13	14	7	0	57	29	215

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	2	40	15	23	19	2	0	43	43	48
2017	Non-supervisor	11	28	13	26	17	4	0	41	45	241
2014	Supervisor	17	38	24	14	7	0	0	55	21	58
2014	Non-supervisor	17	34	20	19	8	3	0	53	27	286
2011	Supervisor	17	45	7	24	5	2	0	63	30	58
2011	Non-supervisor	13	39	15	20	11	2	0	53	32	268
2008	Supervisor	18	44	10	13	15	0	0	62	28	39
2008	Non-supervisor	15	41	13	16	12	2	1	58	29	214

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	31	35	13	10	10	0	67	21	48
2017	Non-supervisor	23	40	12	17	8	0	64	25	241
2014	Supervisor	26	44	8	12	10	0	69	22	58
2014	Non-supervisor	27	46	12	11	5	0	72	16	285
2011	Supervisor	26	48	14	7	5	0	74	12	58
2011	Non-supervisor	26	42	13	13	5	1	68	18	267

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	29	29	13	23	6	0	0	58	29	48
2017	Non-supervisor	22	48	9	15	6	0	0	70	21	241

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	15	35	17	19	15	0	0	50	33	48
2017	Non-supervisor	10	17	16	25	11	20	1	34	46	242
2014	Supervisor	21	49	10	15	5	0	0	70	21	58
2014	Non-supervisor	12	22	17	20	12	16	1	41	38	285

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	35	35	4	10	15	0	0	71	25	48
2017	Non-supervisor	35	33	13	11	6	1	0	69	18	242
2014	Supervisor	29	40	14	12	1	2	1	72	14	58
2014	Non-supervisor	35	37	11	9	6	1	1	74	15	286
2011	Supervisor	41	43	7	7	0	0	2	86	7	58
2011	Non-supervisor	36	38	13	6	6	1	0	75	11	268
2008	Supervisor	36	33	10	8	10	0	3	71	18	39
2008	Non-supervisor	25	43	11	9	8	2	1	71	18	214

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	19	42	8	15	15	0	2	62	30	48
2014	Supervisor	29	42	7	17	0	2	3	75	18	58

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	35	38	4	15	8	0	0	73	23	48
2017	Non-supervisor	35	34	11	14	6	1	0	70	19	238
2014	Supervisor	57	29	3	9	2	0	0	86	10	58
2014	Non-supervisor	33	45	11	6	4	1	0	78	10	284
2011	Supervisor	47	48	2	2	2	0	0	95	3	58
2011	Non-supervisor	31	39	10	13	4	3	1	72	18	268
2008	Supervisor	49	36	8	8	0	0	0	85	8	39
2008	Non-supervisor	29	43	7	12	6	3	0	75	18	215

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	54	27	6	8	4	0	0	81	13	48
2017	Non-supervisor	26	28	13	12	8	12	1	62	23	240
2014	Supervisor	63	23	3	10	0	0	0	86	10	58
2014	Non-supervisor	32	31	17	8	4	7	0	69	13	285
2011	Supervisor	62	31	2	2	0	3	0	96	2	58
2011	Non-supervisor	33	25	13	14	5	9	1	64	21	267
2008	Supervisor	56	28	5	10	0	0	0	85	10	39
2008	Non-supervisor	31	32	10	11	6	11	0	70	19	215

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	38	27	10	17	8	0	65	25	48
2017	Non-supervisor	30	39	12	12	7	0	69	18	240
2014	Supervisor	38	34	12	10	5	0	72	16	58
2014	Non-supervisor	30	44	10	11	5	1	75	15	286
2011	Supervisor	43	41	12	3	0	0	84	3	58
2011	Non-supervisor	39	39	10	7	5	0	78	12	268
2008	Supervisor	41	38	13	3	5	0	79	8	39
2008	Non-supervisor	26	43	14	13	5	0	69	17	215

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	46	40	2	10	2	85	13	48
2017	Non-supervisor	42	37	6	10	4	79	14	242
2014	Supervisor	59	28	3	5	5	86	10	58
2014	Non-supervisor	42	41	6	8	3	83	11	286
2011	Supervisor	66	28	2	3	2	93	5	58
2011	Non-supervisor	46	39	9	4	3	85	7	267
2008	Supervisor	56	33	8	3	0	90	3	39
2008	Non-supervisor	40	39	7	11	3	79	14	215

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	54	42	2	0	2	96	2	48
2017	Non-supervisor	51	30	6	7	5	82	12	242
2014	Supervisor	55	31	2	7	5	86	12	58
2014	Non-supervisor	47	36	5	7	5	83	12	286
2011	Supervisor	55	40	2	2	2	95	3	58
2011	Non-supervisor	53	32	6	4	3	86	8	268
2008	Supervisor	62	36	3	0	0	97	0	39
2008	Non-supervisor	47	39	7	6	2	85	8	215

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	31	35	17	10	6	0	0	67	17	48
2017	Non-supervisor	19	37	17	16	9	2	0	56	26	242
2014	Supervisor	34	41	12	9	3	0	0	76	12	58
2014	Non-supervisor	29	36	11	13	8	2	0	67	21	285
2011	Supervisor	48	38	12	2	0	0	0	86	2	58
2011	Non-supervisor	31	36	12	14	4	1	1	69	19	268
2008	Supervisor	46	36	8	5	5	0	0	82	10	39
2008	Non-supervisor	27	41	12	14	6	1	0	68	20	214

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	25	23	19	15	13	0	6	51	29	48
2017	Non-supervisor	16	26	15	20	19	2	2	44	41	241
2014	Supervisor	31	34	7	9	15	2	2	68	25	58
2014	Non-supervisor	25	30	10	14	17	2	3	57	33	285
2011	Supervisor	24	33	10	17	12	0	3	59	30	58
2011	Non-supervisor	24	21	13	18	18	1	4	48	39	268
2008	Supervisor	10	44	10	18	13	0	5	57	32	39
2008	Non-supervisor	18	34	14	13	16	1	3	55	31	215

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	38	44	4	8	6	81	15	48
2017	Non-supervisor	26	45	9	14	6	71	20	242
2014	Supervisor	36	42	7	9	7	78	15	58
2014	Non-supervisor	25	47	11	12	5	72	17	286
2011	Supervisor	50	38	5	5	2	88	7	58
2011	Non-supervisor	33	43	8	10	5	77	15	268

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	44	40	4	8	4	0	83	13	48
2017	Non-supervisor	30	40	11	14	4	0	71	18	242
2014	Supervisor	48	31	7	3	10	0	79	14	58
2014	Non-supervisor	31	42	12	11	4	1	73	15	285

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	35	31	6	15	13	0	67	27	48
2017	Non-supervisor	27	45	10	11	6	1	72	18	242
2014	Supervisor	48	35	5	7	5	0	83	12	58
2014	Non-supervisor	33	44	12	7	4	0	78	11	286
2011	Supervisor	57	40	2	0	2	0	97	2	58
2011	Non-supervisor	38	43	10	8	1	0	81	9	267

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	40	38	10	8	4	0	0	77	13	48
2017	Non-supervisor	17	44	19	12	4	4	0	64	17	241

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	35	25	2	21	17	60	38	48
2017	Non-supervisor	50	33	5	6	6	83	12	241
2014	Supervisor	42	33	3	12	9	76	21	58
2014	Non-supervisor	43	40	8	7	2	83	9	286
2011	Supervisor	33	50	7	10	0	83	10	58
2011	Non-supervisor	45	39	7	6	3	84	8	267

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	32	28	9	13	13	0	6	64	27	47
2017	Non-supervisor	44	24	7	12	9	2	2	71	22	242
2014	Supervisor	43	33	2	7	7	0	8	83	15	58
2014	Non-supervisor	49	28	5	8	5	0	4	81	14	286
2011	Supervisor	25	39	7	14	4	0	12	72	20	57
2011	Non-supervisor	48	25	6	9	7	0	4	76	18	267
2008	Supervisor	28	33	3	13	10	0	13	71	26	39
2008	Non-supervisor	46	29	8	6	7	0	3	78	13	214

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	13	27	17	21	23	40	44	48
2017	Non-supervisor	33	37	20	6	3	70	9	240
2014	Supervisor	7	38	29	17	9	45	26	58
2014	Non-supervisor	18	42	26	9	5	60	14	286
2011	Supervisor	5	38	33	12	12	43	24	58
2011	Non-supervisor	22	38	27	9	4	60	13	268
2008	Supervisor	8	28	26	28	10	36	38	39
2008	Non-supervisor	20	39	28	8	4	60	12	215

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	60	27	4	4	4	0	0	88	8	48
2017	Non-supervisor	64	16	6	6	4	3	2	85	10	242
2014	Supervisor	62	21	5	2	5	3	1	87	7	58
2014	Non-supervisor	59	26	4	4	3	1	3	89	7	286
2011	Supervisor	66	24	5	0	0	2	3	95	0	58
2011	Non-supervisor	53	32	5	6	2	0	1	86	9	268

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Supervisor	33	31	35	48
2017	Non-supervisor	23	40	36	241
2014	Supervisor	26	40	34	58
2014	Non-supervisor	18	46	36	285
2011	Supervisor	19	43	38	58
2011	Non-supervisor	24	44	32	268

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Supervisor	31	6	13	50	0	0	16
2017	Non-supervisor	20	15	26	20	10	9	55
2014	Supervisor	14	20	7	53	9999	7	15
2014	Non-supervisor	14	28	18	22	9999	19	51
2011	Supervisor	36	9	27	18	9999	9	11
2011	Non-supervisor	13	21	21	24	9999	22	63

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	44	35	2	13	6	0	79	19	48
2017	Non-supervisor	34	40	12	8	5	1	75	12	241
2014	Supervisor	58	26	12	3	0	0	84	3	58
2014	Non-supervisor	47	38	6	5	3	1	85	8	286
2011	Supervisor	62	33	0	2	3	0	95	5	58
2011	Non-supervisor	48	36	11	3	1	0	85	4	267
2008	Supervisor	72	23	0	0	5	0	95	5	39
2008	Non-supervisor	47	38	6	7	2	0	85	9	213

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	19	35	4	29	13	0	54	42	48
2017	Non-supervisor	18	33	19	19	10	1	52	29	242
2014	Supervisor	24	48	14	9	5	0	73	14	58
2014	Non-supervisor	30	46	13	7	3	1	76	11	286
2011	Supervisor	34	52	7	5	2	0	86	7	58
2011	Non-supervisor	34	39	17	6	1	2	75	7	267

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	23	38	29	6	4	0	0	10	60	48
2017	Non-supervisor	19	27	29	16	8	1	1	24	47	242
2014	Supervisor	7	26	38	17	11	0	0	28	33	58
2014	Non-supervisor	6	15	40	24	12	1	1	37	22	285
2011	Supervisor	12	34	34	16	3	0	0	19	47	58
2011	Non-supervisor	10	25	35	17	9	1	3	27	37	267
2008	Supervisor	15	28	26	21	10	0	0	31	44	39
2008	Non-supervisor	10	21	35	23	9	0	2	33	32	214

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	25	21	31	17	6	0	0	23	46	48
2017	Non-supervisor	21	27	23	15	12	1	1	28	49	241
2014	Supervisor	5	10	33	34	17	0	0	52	16	58
2014	Non-supervisor	5	14	25	34	19	2	2	55	19	285
2011	Supervisor	9	24	24	24	17	0	2	42	33	58
2011	Non-supervisor	8	21	23	25	18	2	4	46	31	266
2008	Supervisor	8	13	26	28	26	0	0	54	21	39
2008	Non-supervisor	9	14	26	26	20	1	4	48	25	214

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	17	33	19	21	10	0	0	31	50	48
2017	Non-supervisor	29	25	30	9	4	2	2	14	56	240
2014	Supervisor	17	19	40	19	5	0	0	24	36	58
2014	Non-supervisor	16	23	36	17	6	1	2	23	40	285
2011	Supervisor	28	19	33	10	10	0	0	21	47	58
2011	Non-supervisor	17	23	34	12	11	1	1	24	41	267
2008	Supervisor	10	26	28	13	23	0	0	36	36	39
2008	Non-supervisor	9	14	36	25	11	1	3	38	24	214

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	13	33	29	19	6	0	0	25	46	48
2017	Non-supervisor	9	18	39	19	13	1	1	32	28	241
2014	Supervisor	2	21	43	26	7	1	0	33	23	58
2014	Non-supervisor	5	13	37	33	11	1	1	45	18	282
2011	Supervisor	16	16	31	29	9	0	0	38	31	58
2011	Non-supervisor	6	15	40	23	13	0	2	37	22	265
2008	Supervisor	13	10	38	28	10	0	0	38	23	39
2008	Non-supervisor	7	11	37	29	14	0	2	44	18	213

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	35	21	23	13	8	0	0	21	56	48
2017	Non-supervisor	21	24	25	15	11	2	2	27	47	241
2014	Supervisor	19	40	25	14	2	0	0	16	59	58
2014	Non-supervisor	8	21	33	22	10	3	1	34	31	285
2011	Supervisor	16	36	29	9	10	0	0	19	52	58
2011	Non-supervisor	12	26	29	18	11	1	3	30	40	267
2008	Supervisor	0	33	36	18	10	0	3	29	34	39
2008	Non-supervisor	10	19	34	20	13	1	3	34	31	214

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	4	10	35	33	17	0	0	50	15	48
2017	Non-supervisor	10	16	29	24	18	2	2	43	27	241
2014	Supervisor	9	22	47	21	2	0	0	22	31	58
2014	Non-supervisor	9	16	31	27	9	4	3	40	27	285
2011	Supervisor	14	21	29	24	12	0	0	36	34	58
2011	Non-supervisor	11	23	31	19	10	3	3	30	36	267
2008	Supervisor	15	23	46	13	3	0	0	15	38	39
2008	Non-supervisor	15	27	27	16	8	4	2	26	45	215

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	19	27	31	13	10	0	0	23	46	48
2017	Non-supervisor	17	25	35	13	9	1	0	22	42	241
2014	Supervisor	17	26	31	22	3	0	0	25	43	58
2014	Non-supervisor	15	25	36	15	6	2	1	22	41	285

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	50	33	4	6	6	0	83	13	48
2017	Non-supervisor	35	34	10	12	7	2	70	20	241
2014	Supervisor	48	38	8	5	0	0	86	5	58
2014	Non-supervisor	37	37	7	13	4	2	75	18	285

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	42	40	2	10	6	81	17	48
2017	Non-supervisor	42	39	8	8	4	80	12	241
2014	Supervisor	53	40	3	3	0	93	3	58
2014	Non-supervisor	46	40	7	5	2	86	7	285

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	50	38	8	0	4	0	88	4	48
2017	Non-supervisor	36	40	13	5	4	3	78	9	240
2014	Supervisor	58	28	7	2	0	5	91	2	57
2014	Non-supervisor	44	37	11	4	1	3	84	5	285

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	46	35	6	6	6	0	81	13	48
2017	Non-supervisor	33	44	12	6	4	1	77	11	241
2014	Supervisor	56	31	7	5	0	0	88	5	58
2014	Non-supervisor	41	40	8	7	2	1	81	10	285
2011	Supervisor	47	34	7	10	0	2	82	11	58
2011	Non-supervisor	38	35	15	6	3	3	75	9	268

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	52	31	8	2	6	83	8	48
2017	Non-supervisor	42	35	12	9	3	77	12	241
2014	Supervisor	55	37	3	3	2	92	5	58
2014	Non-supervisor	49	37	6	4	3	86	7	285
2011	Supervisor	59	26	9	7	0	84	7	58
2011	Non-supervisor	47	34	11	5	2	82	7	268
2008	Supervisor	54	26	10	8	3	79	10	39
2008	Non-supervisor	43	40	8	5	5	83	9	215

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	21	45	15	11	9	0	0	66	19	47
2017	Non-supervisor	22	31	16	17	7	6	2	57	25	241
2014	Supervisor	38	40	15	5	2	0	0	78	7	58
2014	Non-supervisor	26	35	12	12	7	6	4	67	20	285

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	67	29	2	0	2	0	96	2	48
2017	Non-supervisor	54	33	9	2	1	1	88	3	240
2014	Supervisor	74	19	3	3	0	0	93	3	58
2014	Non-supervisor	51	40	4	3	1	0	92	4	284
2011	Supervisor	76	17	3	3	0	0	93	3	58
2011	Non-supervisor	51	32	10	1	3	2	85	5	268

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	46	35	4	8	6	0	0	81	15	48
2017	Non-supervisor	27	38	16	9	5	5	0	68	15	242
2014	Supervisor	48	37	7	7	2	0	0	84	9	58
2014	Non-supervisor	34	36	13	9	4	4	1	73	14	284
2011	Supervisor	40	40	10	7	2	2	0	81	9	58
2011	Non-supervisor	33	36	12	9	5	3	1	73	15	267
2008	Supervisor	44	33	10	3	10	0	0	77	13	39
2008	Non-supervisor	27	40	12	11	9	2	0	68	20	215

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	31	54	6	2	4	2	0	87	6	48
2017	Non-supervisor	20	38	19	13	6	5	0	61	20	242
2014	Supervisor	34	34	9	14	5	3	0	71	19	58
2014	Non-supervisor	21	33	22	12	5	6	0	59	18	283
2011	Supervisor	40	41	9	10	0	0	0	81	10	58
2011	Non-supervisor	16	38	22	12	5	6	1	59	18	268

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	19	21	23	15	19	4	0	41	35	48
2017	Non-supervisor	16	20	13	21	17	11	2	41	44	242
2014	Supervisor	24	17	16	17	10	12	3	48	33	58
2014	Non-supervisor	15	22	15	15	15	17	3	45	37	283
2011	Supervisor	16	33	17	14	5	9	7	57	22	58
2011	Non-supervisor	13	22	22	11	15	13	4	43	31	268

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	42	42	2	10	4	83	15	48
2017	Non-supervisor	45	42	3	6	4	88	9	242
2014	Supervisor	39	44	3	2	12	83	14	58
2014	Non-supervisor	39	46	5	8	3	84	11	286
2011	Supervisor	52	43	2	3	0	95	3	58
2011	Non-supervisor	47	43	3	5	2	91	6	266
2008	Supervisor	64	28	0	8	0	92	8	39
2008	Non-supervisor	45	41	6	7	1	86	8	215

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	67	21	2	8	2	88	10	48
2017	Non-supervisor	43	28	7	17	4	72	21	242
2014	Supervisor	53	21	3	12	10	74	23	58
2014	Non-supervisor	33	29	7	18	12	62	31	285
2011	Supervisor	66	26	2	7	0	91	7	58
2011	Non-supervisor	56	33	6	4	1	89	5	267

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	67	29	0	2	2	0	96	4	48
2017	Non-supervisor	54	31	6	6	3	0	85	9	240
2014	Supervisor	64	22	3	3	7	0	86	10	58
2014	Non-supervisor	54	36	4	3	2	1	91	5	285

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	70	13	9	2	0	0	6	89	2	47
2017	Non-supervisor	70	14	3	5	2	2	4	89	8	242
2014	Supervisor	74	10	7	3	3	0	2	86	7	58
2014	Non-supervisor	70	18	4	4	1	1	2	91	5	286
2011	Supervisor	88	3	5	2	0	0	2	93	2	58
2011	Non-supervisor	81	11	2	2	1	1	1	94	3	267
2008	Supervisor	67	26	3	0	0	0	5	97	0	39
2008	Non-supervisor	71	17	6	3	2	0	1	89	5	215

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	69	10	6	4	2	8	86	7	48
2017	Non-supervisor	68	13	3	4	8	4	85	12	242
2014	Supervisor	76	14	3	2	3	2	91	5	58
2014	Non-supervisor	72	14	5	2	3	3	89	6	285
2011	Supervisor	83	7	3	0	0	7	96	0	58
2011	Non-supervisor	79	9	3	3	3	3	91	6	267
2008	Supervisor	72	10	3	8	0	8	89	8	39
2008	Non-supervisor	73	13	5	2	5	2	88	7	215

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	65	4	6	13	2	0	10	77	16	48
2017	Non-supervisor	65	10	6	4	8	1	7	81	12	241
2014	Supervisor	81	7	3	2	3	0	3	91	5	58
2014	Non-supervisor	67	12	8	4	4	0	6	84	8	285
2011	Supervisor	76	5	5	2	3	0	9	89	6	58
2011	Non-supervisor	68	10	5	6	6	1	5	83	12	268
2008	Supervisor	54	8	10	3	3	0	23	80	7	39
2008	Non-supervisor	58	9	9	5	6	4	11	78	12	215

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	66	6	6	4	4	0	13	83	10	47
2017	Non-supervisor	71	7	4	2	8	0	8	85	11	241
2014	Supervisor	78	9	3	2	3	0	5	91	6	58
2014	Non-supervisor	72	10	6	2	4	0	7	87	6	285
2011	Supervisor	74	9	5	0	3	0	9	91	4	58
2011	Non-supervisor	72	7	6	2	4	0	8	86	7	268
2008	Supervisor	69	8	5	0	0	0	18	94	0	39
2008	Non-supervisor	63	7	5	3	6	3	14	83	11	214

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	58	13	4	6	4	0	15	83	12	48
2017	Non-supervisor	56	13	9	6	6	2	7	76	14	241
2014	Supervisor	63	14	5	3	2	2	10	88	6	58
2014	Non-supervisor	56	14	10	5	3	2	9	79	9	285

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	54	21	4	2	4	2	13	88	7	48
2017	Non-supervisor	54	18	7	7	5	4	6	80	13	242
2014	Supervisor	67	12	9	5	0	2	5	85	6	58
2014	Non-supervisor	55	17	11	3	3	5	6	81	7	285
2011	Supervisor	81	10	3	0	0	2	3	96	0	58
2011	Non-supervisor	66	15	6	4	3	2	3	86	7	268
2008	Supervisor	62	21	3	0	3	0	13	94	3	39
2008	Non-supervisor	65	12	12	4	2	2	3	81	7	215

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-supervisor	17	83	241
2014	Supervisor	12	88	57
2014	Non-supervisor	15	85	285

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	48	42
2014	Non-supervisor	49	43

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	67	42
2014	Non-supervisor	72	43

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	42

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	42
2014	Non-supervisor	0	43

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	45	42
2014	Non-supervisor	42	43

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	43	42
2014	Non-supervisor	38	43

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	45	42
2014	Non-supervisor	47	43

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	48	42
2014	Non-supervisor	44	43

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	31	42
2014	Non-supervisor	35	43

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	62	42
2014	Non-supervisor	52	43

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	29	42
2014	Non-supervisor	35	43

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	42
2014	Non-supervisor	0	43

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	12	42

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	52	42
2014	Non-supervisor	65	43

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	29	42
2014	Non-supervisor	26	43

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2014	Non-supervisor	14	43

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	36	42
2014	Non-supervisor	49	43

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	24	42
2014	Non-supervisor	30	43

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2014	Non-supervisor	14	43

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	17	42
2014	Non-supervisor	16	43

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2014	Non-supervisor	12	43

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2014	Non-supervisor	19	43

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2014	Non-supervisor	16	43

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	40	42
2014	Non-supervisor	30	43

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	15	39
2014	Non-supervisor	17	42

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	23	39
2014	Non-supervisor	24	42

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	13	39

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2014	Non-supervisor	12	42

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	21	39
2014	Non-supervisor	43	42

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2014	Non-supervisor	22	42

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	44	39
2014	Non-supervisor	53	42

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2014	Non-supervisor	0	42

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	41	39
2014	Non-supervisor	65	42

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	15	39
2014	Non-supervisor	11	42

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-supervisor	95	5	42

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	25	27	15	8	8	10	6	63	20	48
2017	Non-supervisor	16	11	22	9	9	28	6	41	27	242
2014	Supervisor	19	28	19	5	2	23	4	65	10	57
2014	Non-supervisor	14	14	16	7	7	34	8	47	24	285

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	38	29	13	8	4	4	4	73	14	48
2017	Non-supervisor	29	31	17	9	6	7	0	65	17	242
2014	Supervisor	35	37	14	5	2	5	2	77	8	57
2014	Non-supervisor	32	31	14	8	4	9	0	71	13	285
2011	Supervisor	48	38	9	5	0	0	0	86	5	58
2011	Non-supervisor	41	31	13	8	3	4	0	75	11	268

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-supervisor	10	90	242
2014	Non-supervisor	6	94	285

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	48	25

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	88	25
2014	Non-supervisor	74	16

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	25
2014	Non-supervisor	0	16

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	25
2014	Non-supervisor	0	16

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	25
2014	Non-supervisor	0	16

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2014	Non-supervisor	0	16

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	25

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	24	25

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	24	25

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	20	25

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	44	25
2014	Non-supervisor	37	16

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	44	25
2014	Non-supervisor	31	16

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	25
2014	Non-supervisor	0	16

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	25

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	24	25

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	25

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2014	Non-supervisor	31	16

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	25
2014	Non-supervisor	0	16

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2014	Non-supervisor	31	16

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	24	25

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2014	Non-supervisor	0	16

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	25
2014	Non-supervisor	0	16

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2014	Non-supervisor	0	16

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	60	25
2014	Non-supervisor	49	16

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2014	Non-supervisor	0	16

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	23
2014	Non-supervisor	0	16

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	23

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2014	Non-supervisor	0	16

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	23

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	30	23
2014	Non-supervisor	32	16

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	57	23
2014	Non-supervisor	58	16

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2014	Non-supervisor	0	16

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	74	23
2014	Non-supervisor	58	16

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	23

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-supervisor	100	0	25

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	35	21	13	2	4	19	6	75	8	48
2017	Non-supervisor	15	11	23	4	4	37	6	47	14	242
2014	Supervisor	30	18	14	2	0	33	4	75	3	57
2014	Non-supervisor	17	13	18	2	2	41	7	57	8	284

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	52	23	13	0	4	4	4	82	5	48
2017	Non-supervisor	30	33	18	4	3	11	1	72	8	242
2014	Supervisor	49	28	14	4	0	5	0	82	4	57
2014	Non-supervisor	32	32	16	1	1	17	0	78	3	284
2011	Supervisor	59	31	9	0	0	2	0	91	0	58
2011	Non-supervisor	46	31	11	4	1	8	0	83	5	268

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	10	90	48
2017	Non-supervisor	22	78	242
2014	Supervisor	9	91	57
2014	Non-supervisor	15	85	284

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-supervisor	85	15	55
2014	Non-supervisor	88	12	43

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Non-supervisor	51	28	4	11	4	0	2	80	15	47
2014	Non-supervisor	50	29	8	11	3	0	0	79	13	38

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	60	23	2	2	0	0	13	95	2	48
2017	Non-supervisor	38	48	4	2	1	0	6	92	3	241
2014	Supervisor	50	37	5	0	0	0	8	95	0	57
2014	Non-supervisor	29	53	5	2	1	2	7	90	4	285
2011	Supervisor	45	29	3	0	0	0	22	96	0	58
2011	Non-supervisor	24	52	9	4	1	1	8	84	7	267
2008	Supervisor	46	26	0	3	3	0	23	93	7	39
2008	Non-supervisor	19	51	11	7	2	2	8	79	9	215

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	23	38	13	13	4	6	4	67	19	48
2017	Non-supervisor	14	29	19	7	4	20	8	60	15	242
2014	Supervisor	28	36	14	2	0	12	8	80	2	57
2014	Non-supervisor	12	26	18	7	4	25	9	58	15	285
2011	Supervisor	24	26	16	0	0	24	10	76	0	58
2011	Non-supervisor	10	35	17	4	3	22	8	65	10	268

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	46	15	15	2	4	6	13	74	8	48
2017	Non-supervisor	43	27	11	4	2	8	5	81	7	242
2014	Supervisor	51	32	2	2	0	2	11	96	2	57
2014	Non-supervisor	42	30	10	2	0	9	7	86	3	285
2011	Supervisor	47	22	2	2	0	7	21	95	2	58
2011	Non-supervisor	37	30	12	3	1	8	8	80	5	268
2008	Supervisor	33	28	10	0	3	5	21	83	3	39
2008	Non-supervisor	35	32	11	3	1	11	7	81	6	214

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	40	23	13	4	6	4	10	73	12	48
2017	Non-supervisor	30	30	15	4	4	12	4	72	10	240
2014	Supervisor	48	30	4	0	2	7	10	94	2	57
2014	Non-supervisor	33	31	11	5	1	13	7	80	7	285
2011	Supervisor	55	19	7	2	0	5	12	90	2	58
2011	Non-supervisor	26	31	14	6	1	14	7	73	10	268
2008	Supervisor	38	21	10	8	3	0	21	74	13	39
2008	Non-supervisor	26	32	14	7	4	10	7	69	13	215

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	52	21	6	13	8	0	0	73	21	48
2017	Non-supervisor	54	27	7	4	6	1	0	82	11	241

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	50	27	4	8	10	0	0	77	19	48
2017	Non-supervisor	56	22	9	4	6	2	0	80	11	242

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	29	52	10	2	6	0	0	81	8	48
2017	Non-supervisor	22	47	16	8	4	4	0	71	12	241

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	10	33	19	21	13	4	0	46	35	48
2017	Non-supervisor	16	31	22	19	10	2	0	48	29	241

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	36	23	21	11	6	2	0	61	17	47
2017	Non-supervisor	35	26	18	10	10	1	0	61	21	241

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	6	17	19	25	33	0	0	23	58	48
2017	Non-supervisor	11	36	27	14	11	0	0	47	26	242

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	11	23	26	17	23	0	0	34	40	47
2017	Non-supervisor	19	37	23	11	9	1	1	57	20	242

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	6	13	21	32	28	0	0	19	60	47
2017	Non-supervisor	16	23	26	16	18	1	0	40	34	242

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	13	28	28	17	15	0	0	40	32	47
2017	Non-supervisor	37	33	15	5	6	2	2	73	11	241

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	17	23	9	23	28	0	0	40	51	47
2017	Non-supervisor	25	34	22	12	6	0	0	59	19	242

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	19	27	15	23	17	0	0	46	40	48
2017	Non-supervisor	18	34	25	15	7	0	0	53	22	242

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	8	21	21	19	31	0	0	29	50	48
2017	Non-supervisor	13	26	25	21	13	1	0	40	35	242

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	10	21	17	29	23	0	0	31	52	48
2017	Non-supervisor	14	30	21	17	16	1	0	45	33	241

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	26	19	23	13	19	0	0	45	32	47
2017	Non-supervisor	26	32	22	13	5	1	1	60	18	242

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	76	13	11	0	0	0	0	89	0	46
2017	Non-supervisor	54	25	11	5	4	0	1	79	9	242

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	79	11	9	0	2	0	0	89	2	47
2017	Non-supervisor	70	14	5	4	5	1	1	86	9	242

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	51	30	9	11	0	0	0	81	11	47
2017	Non-supervisor	52	34	7	4	3	0	1	87	6	241

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	40	23	9	19	9	0	0	64	28	47
2017	Non-supervisor	49	25	9	8	8	0	1	74	16	242

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	40	38	10	10	2	0	0	77	13	48
2017	Non-supervisor	56	10	4	0	1	0	29	92	2	241

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	55	26	13	4	2	0	0	81	6	47
2017	Non-supervisor	59	26	7	3	2	0	4	88	5	239

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	66	30	2	0	2	0	0	96	2	47
2017	Non-supervisor	58	20	11	5	4	0	1	80	10	242

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	57	26	13	2	2	0	0	83	4	47
2017	Non-supervisor	56	27	9	4	2	0	2	85	6	240

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	0	23	38	21	17	0	0	23	38	47
2017	Non-supervisor	12	29	40	13	5	0	0	41	18	241

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	21	29	35	15	0	0	0	15	50	48
2017	Non-supervisor	6	26	39	23	6	0	0	29	32	242

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	29	31	31	0	2	6	0	31	69	48
2017	Non-supervisor	27	31	28	5	4	4	0	28	72	241

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	31
2017	Non-supervisor	4	166

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	10	31
2017	Non-supervisor	11	166

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	31
2017	Non-supervisor	10	166

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	55	31
2017	Non-supervisor	38	166

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	31
2017	Non-supervisor	1	166

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	52	31
2017	Non-supervisor	61	166

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Supervisor	17	70	7	0	0	7	30
2017	Non-supervisor	36	41	11	4	2	6	163

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	39	39	16	3	3	0	0	77	6	31
2017	Non-supervisor	29	25	10	14	7	3	12	63	25	169

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	6	3	23	3	0	10	55	27	9	31
2017	Non-supervisor	10	8	9	5	9	9	50	44	33	169

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for National Energy Board by Question 38. Are you a supervisor?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.