2017 Public Service Employee Survey Results by Theme for National Energy Board by Question 118. Are you a member of a visible minority group?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	28	44	5	16	7	72	23	43
2017	Non-visible minority	34	43	10	8	5	77	13	241
2014	Visible minority	37	47	5	5	7	84	12	43
2014	Non-visible minority	40	40	9	7	4	80	11	295
2011	Visible minority	33	44	13	4	4	78	9	45
2011	Non-visible minority	39	42	11	5	4	81	8	280
2008	Visible minority	39	24	21	13	3	63	16	38
2008	Non-visible minority	39	42	9	6	4	80	10	212

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	37	12	9	16	2	0	62	26	43
2017	Non-visible minority	31	37	11	12	8	1	0	69	20	240

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	61	30	2	5	2	0	91	7	44
2017	Non-visible minority	52	34	10	2	2	0	86	4	241
2014	Visible minority	70	19	9	0	0	2	90	0	43
2014	Non-visible minority	60	29	5	3	2	0	89	6	294
2011	Visible minority	58	29	7	4	0	2	89	5	45
2011	Non-visible minority	57	32	6	3	2	0	90	5	281

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	28	40	16	12	5	0	67	16	43
2017	Non-visible minority	39	41	10	7	3	0	80	10	239
2014	Visible minority	51	30	7	2	7	2	83	10	43
2014	Non-visible minority	44	39	7	6	3	0	83	10	295
2011	Visible minority	47	33	9	9	2	0	80	11	45
2011	Non-visible minority	47	40	8	4	1	0	87	5	280
2008	Visible minority	47	39	8	5	0	0	87	5	38
2008	Non-visible minority	49	36	6	7	2	0	85	8	212

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	30	34	20	5	11	0	64	16	44
2017	Non-visible minority	31	35	17	11	4	1	67	16	241
2014	Visible minority	44	28	19	7	2	0	72	9	43
2014	Non-visible minority	43	40	8	5	3	1	84	8	295
2011	Visible minority	39	30	20	5	5	2	70	9	44
2011	Non-visible minority	40	37	13	6	4	0	77	10	279

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	35	23	28	5	9	0	58	14	43
2017	Non-visible minority	28	39	15	12	5	1	68	17	241
2014	Visible minority	40	35	19	2	5	0	74	7	43
2014	Non-visible minority	41	42	7	7	2	0	84	9	295
2011	Visible minority	43	27	16	11	2	0	70	14	44
2011	Non-visible minority	36	41	11	7	4	0	77	11	280
2008	Visible minority	53	24	11	3	11	0	76	13	38
2008	Non-visible minority	39	42	9	7	3	0	81	10	214

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	30	16	14	11	23	7	0	49	37	44
2017	Non-visible minority	35	25	15	15	6	4	2	63	22	240
2014	Visible minority	35	37	14	2	7	5	0	76	10	43
2014	Non-visible minority	43	29	11	6	6	3	1	76	13	295
2011	Visible minority	39	27	11	9	11	2	0	67	21	44
2011	Non-visible minority	38	28	12	11	6	5	1	69	18	280
2008	Visible minority	29	26	24	11	5	5	0	58	17	38
2008	Non-visible minority	33	27	15	11	8	5	0	63	21	213

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	36	30	11	7	11	5	0	69	19	44
2017	Non-visible minority	47	29	11	6	5	2	0	78	11	241
2014	Visible minority	49	26	9	7	5	2	2	78	12	43
2014	Non-visible minority	47	28	13	7	2	2	1	77	10	295
2011	Visible minority	38	31	16	9	4	2	0	70	14	45
2011	Non-visible minority	46	28	9	9	3	4	1	78	13	281
2008	Visible minority	37	24	16	3	8	13	0	70	12	38
2008	Non-visible minority	38	29	12	9	7	5	0	71	16	213

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	39	39	14	2	7	0	0	77	9	44
2017	Non-visible minority	43	33	8	11	4	1	0	77	15	241
2014	Visible minority	47	35	5	5	7	2	0	83	12	43
2014	Non-visible minority	39	40	6	10	3	1	1	81	13	295
2011	Visible minority	40	31	16	9	2	2	0	73	11	45
2011	Non-visible minority	42	36	9	6	5	2	1	80	11	281
2008	Visible minority	32	34	18	3	11	3	0	68	14	38
2008	Non-visible minority	33	42	7	11	7	0	0	75	17	214

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	43	27	11	2	14	2	72	16	44
2017	Non-visible minority	52	25	11	4	8	0	77	12	241
2014	Visible minority	51	23	9	5	12	0	74	16	43
2014	Non-visible minority	48	32	7	7	4	1	82	11	295

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	18	25	16	11	16	14	50	32	44
2017	Non-visible minority	16	31	15	22	12	4	49	35	241
2014	Visible minority	28	37	7	12	2	14	76	16	43
2014	Non-visible minority	25	42	14	10	4	4	70	15	294
2011	Visible minority	29	27	16	9	11	9	61	22	45
2011	Non-visible minority	21	37	17	13	9	3	60	23	281

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	16	18	23	25	16	2	35	42	44
2017	Non-visible minority	14	30	15	23	17	1	44	40	241
2014	Visible minority	28	37	14	12	5	5	68	17	43
2014	Non-visible minority	20	46	13	11	7	2	68	19	295
2011	Visible minority	31	24	18	13	9	4	58	23	45
2011	Non-visible minority	20	35	18	17	10	0	55	28	281
2008	Visible minority	29	32	18	5	16	0	61	21	38
2008	Non-visible minority	25	31	14	18	11	0	57	29	214

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	12	26	19	26	12	7	40	40	43
2017	Non-visible minority	13	23	17	24	18	4	38	44	241
2014	Visible minority	21	37	16	14	5	7	63	20	43
2014	Non-visible minority	16	39	17	16	7	6	58	24	294
2011	Visible minority	24	31	20	9	11	4	58	21	45
2011	Non-visible minority	11	38	18	20	10	3	51	30	281
2008	Visible minority	18	29	16	8	13	16	56	25	38
2008	Non-visible minority	11	40	14	24	9	2	52	34	213

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	12	23	23	9	21	12	39	34	43
2017	Non-visible minority	15	22	14	21	24	4	39	46	241
2014	Visible minority	26	30	19	12	7	7	60	20	43
2014	Non-visible minority	18	36	16	15	9	5	57	25	294
2011	Visible minority	22	38	16	13	7	4	63	21	45
2011	Non-visible minority	21	35	13	14	11	5	60	26	281
2008	Visible minority	18	29	21	5	16	11	53	24	38
2008	Non-visible minority	22	33	14	14	13	5	58	28	214

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	9	39	14	16	16	7	0	51	34	44
2017	Non-visible minority	10	29	14	27	18	3	0	39	47	240
2014	Visible minority	28	21	28	9	7	7	0	53	18	43
2014	Non-visible minority	16	37	19	18	8	2	0	54	27	295
2011	Visible minority	20	38	13	13	13	2	0	59	27	45
2011	Non-visible minority	13	40	14	22	10	2	0	54	32	281
2008	Visible minority	18	45	8	5	16	3	5	69	23	38
2008	Non-visible minority	15	41	13	17	11	2	0	57	29	213

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	21	37	9	19	14	0	58	33	43
2017	Non-visible minority	25	40	12	15	7	0	66	22	241
2014	Visible minority	26	47	7	5	16	0	72	21	43
2014	Non-visible minority	27	45	12	11	4	0	72	15	294
2011	Visible minority	24	42	11	16	7	0	67	22	45
2011	Non-visible minority	27	43	13	12	5	1	70	17	280

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	21	47	9	16	7	0	0	67	23	43
2017	Non-visible minority	24	44	10	16	6	0	0	68	22	241

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	11	7	9	27	14	32	0	27	60	44
2017	Non-visible minority	11	22	18	23	12	14	1	38	41	241
2014	Visible minority	16	23	14	9	14	23	0	52	30	43
2014	Non-visible minority	13	27	16	20	11	12	1	46	35	294

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	39	30	14	5	11	2	0	70	16	44
2017	Non-visible minority	34	35	11	12	6	1	0	70	18	241
2014	Visible minority	42	33	5	7	9	5	0	78	17	43
2014	Non-visible minority	33	38	12	10	4	1	1	73	15	295
2011	Visible minority	31	38	16	7	4	4	0	72	12	45
2011	Non-visible minority	38	39	12	6	4	0	1	78	10	281
2008	Visible minority	24	37	21	5	8	5	0	64	14	38
2008	Non-visible minority	28	42	9	10	9	1	1	72	19	213

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Non-visible minority	20	41	7	15	15	0	2	63	30	41
2014	Non-visible minority	31	43	8	13	0	2	3	78	14	52

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	30	34	5	23	7	2	0	65	30	44
2017	Non-visible minority	36	34	11	13	6	0	0	71	18	237
2014	Visible minority	47	23	12	7	9	2	0	71	17	43
2014	Non-visible minority	36	44	10	7	3	1	0	80	10	293
2011	Visible minority	31	31	13	9	7	9	0	68	17	45
2011	Non-visible minority	34	43	7	11	4	1	1	78	14	281
2008	Visible minority	39	26	16	3	8	8	0	71	11	38
2008	Non-visible minority	31	44	6	13	4	1	0	77	18	214

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	28	23	12	16	9	12	0	58	29	43
2017	Non-visible minority	31	29	12	11	7	10	0	67	20	240
2014	Visible minority	40	23	9	7	12	9	0	69	21	43
2014	Non-visible minority	38	30	15	9	2	6	0	73	11	294
2011	Visible minority	36	16	11	13	7	18	0	62	24	45
2011	Non-visible minority	38	28	11	12	3	7	1	72	16	280
2008	Visible minority	37	18	13	11	5	16	0	66	19	38
2008	Non-visible minority	35	33	8	11	5	8	0	74	17	214

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	27	41	9	7	16	0	68	23	44
2017	Non-visible minority	33	36	12	13	6	0	69	19	239
2014	Visible minority	40	35	12	9	5	0	74	14	43
2014	Non-visible minority	30	43	10	11	5	1	74	15	295
2011	Visible minority	42	31	11	9	7	0	73	16	45
2011	Non-visible minority	40	41	10	5	4	0	81	9	281
2008	Visible minority	34	37	11	13	5	0	71	18	38
2008	Non-visible minority	27	43	14	10	5	0	71	15	214

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	34	36	9	11	9	0	70	20	44
2017	Non-visible minority	44	37	5	10	3	0	82	13	241
2014	Visible minority	44	37	2	7	9	0	81	16	43
2014	Non-visible minority	45	39	7	8	2	0	84	10	295
2011	Visible minority	40	36	11	7	4	2	77	11	45
2011	Non-visible minority	51	37	7	3	2	0	88	5	280
2008	Visible minority	39	37	8	11	5	0	76	16	38
2008	Non-visible minority	43	38	7	10	2	0	81	12	214

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	34	34	16	7	9	0	68	16	44
2017	Non-visible minority	55	31	4	6	4	0	87	10	241
2014	Visible minority	47	30	7	2	14	0	77	16	43
2014	Non-visible minority	48	36	4	8	3	0	85	11	295
2011	Visible minority	53	27	9	4	4	2	82	9	45
2011	Non-visible minority	53	36	5	4	3	0	89	6	281
2008	Visible minority	45	37	11	5	3	0	82	8	38
2008	Non-visible minority	50	38	6	5	1	0	88	7	214

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	14	36	20	11	18	0	0	50	30	44
2017	Non-visible minority	22	36	17	16	8	2	0	59	24	241
2014	Visible minority	47	23	14	5	12	0	0	70	16	43
2014	Non-visible minority	28	39	11	13	6	2	0	69	20	295
2011	Visible minority	42	18	9	13	9	7	2	66	24	45
2011	Non-visible minority	33	40	12	11	3	0	0	73	14	281
2008	Visible minority	29	37	11	16	8	0	0	66	24	38
2008	Non-visible minority	30	41	11	12	5	1	0	72	17	213

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	9	20	18	20	27	2	2	31	50	44
2017	Non-visible minority	18	27	15	19	16	1	3	48	37	240
2014	Visible minority	28	30	7	14	19	2	0	60	33	43
2014	Non-visible minority	26	31	9	13	16	2	3	60	31	295
2011	Visible minority	29	20	4	24	20	0	2	50	45	45
2011	Non-visible minority	23	24	14	17	16	1	4	50	36	281
2008	Visible minority	18	32	8	21	16	3	3	53	39	38
2008	Non-visible minority	17	37	14	13	15	1	3	56	29	214

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	16	50	9	18	7	66	25	44
2017	Non-visible minority	30	44	8	12	6	74	18	241
2014	Visible minority	33	37	9	9	12	70	21	43
2014	Non-visible minority	26	48	10	12	4	74	16	295
2011	Visible minority	40	36	9	4	11	76	16	45
2011	Non-visible minority	36	43	7	10	4	80	13	281

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	27	39	11	16	7	0	66	23	44
2017	Non-visible minority	33	40	10	13	4	0	74	16	241
2014	Visible minority	37	28	14	9	9	2	67	19	43
2014	Non-visible minority	34	41	11	10	4	0	75	14	294

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	25	34	11	14	14	2	60	28	44
2017	Non-visible minority	29	44	10	11	6	0	73	17	241
2014	Visible minority	42	33	9	7	9	0	74	16	43
2014	Non-visible minority	35	44	10	6	4	0	80	10	295
2011	Visible minority	45	32	14	7	2	0	77	9	44
2011	Non-visible minority	41	44	7	6	1	0	85	8	281

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	9	34	25	16	7	9	0	48	25	44
2017	Non-visible minority	23	44	16	10	4	2	0	69	15	240

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	41	32	5	7	16	73	23	44
2017	Non-visible minority	49	31	5	9	6	80	15	240
2014	Visible minority	49	30	7	5	9	79	14	43
2014	Non-visible minority	43	39	7	8	2	82	11	295
2011	Visible minority	47	31	9	9	4	78	13	45
2011	Non-visible minority	43	42	7	6	2	85	8	280

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	45	23	7	11	9	2	2	71	21	44
2017	Non-visible minority	42	25	7	12	10	2	2	70	23	240
2014	Visible minority	60	21	5	5	2	2	5	88	8	43
2014	Non-visible minority	47	30	4	8	6	0	5	81	15	295
2011	Visible minority	38	31	13	2	9	2	4	74	12	45
2011	Non-visible minority	45	28	5	11	6	0	6	77	18	279
2008	Visible minority	47	18	13	5	11	3	3	69	17	38
2008	Non-visible minority	43	32	7	7	7	0	5	79	14	213

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	30	34	20	9	7	0	0	64	16	44
2017	Non-visible minority	29	36	20	8	6	0	0	65	15	239
2014	Visible minority	19	51	19	5	5	2	0	71	10	43
2014	Non-visible minority	16	40	27	11	5	0	0	56	17	295
2011	Visible minority	27	42	27	2	2	0	0	69	4	45
2011	Non-visible minority	19	37	28	10	6	0	0	56	16	281
2008	Visible minority	34	39	16	8	0	0	3	76	8	38
2008	Non-visible minority	16	36	30	12	6	0	0	52	18	214

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	52	32	5	7	5	0	0	84	11	44
2017	Non-visible minority	66	15	6	5	3	3	2	85	9	241
2014	Visible minority	74	14	2	2	2	2	2	93	5	43
2014	Non-visible minority	58	26	5	3	3	2	3	88	7	295
2011	Visible minority	60	24	9	4	2	0	0	84	7	45
2011	Non-visible minority	55	31	4	5	2	0	2	88	7	281

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Visible minority	30	25	45	44
2017	Non-visible minority	23	42	35	240
2014	Visible minority	21	44	35	43
2014	Non-visible minority	18	45	36	295
2011	Visible minority	29	38	33	45
2011	Non-visible minority	21	46	33	281

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Visible minority	8	8	46	23	0	15	13
2017	Non-visible minority	26	14	17	29	10	5	55
2014	Non-visible minority	13	21	19	29	9999	18	54
2011	Visible minority	15	8	23	31	9999	23	13
2011	Non-visible minority	17	22	20	22	9999	19	59

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	33	33	16	9	7	2	67	17	43
2017	Non-visible minority	36	41	10	8	5	1	78	13	241
2014	Visible minority	53	23	7	7	5	5	80	12	43
2014	Non-visible minority	48	38	8	4	2	0	86	7	295
2011	Visible minority	44	38	9	4	2	2	84	7	45
2011	Non-visible minority	51	36	9	2	2	0	87	4	280
2008	Visible minority	58	26	8	8	0	0	84	8	38
2008	Non-visible minority	50	37	5	5	3	0	87	8	212

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	9	41	14	23	11	2	51	35	44
2017	Non-visible minority	18	32	18	20	10	1	51	31	241
2014	Visible minority	33	42	16	5	2	2	76	7	43
2014	Non-visible minority	29	47	13	8	4	0	76	12	295
2011	Visible minority	40	33	9	11	2	4	77	14	45
2011	Non-visible minority	34	43	16	5	1	1	77	6	280

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	11	30	34	16	5	2	2	21	43	44
2017	Non-visible minority	21	29	28	14	8	0	0	22	50	241
2014	Visible minority	7	14	43	19	14	2	0	34	22	42
2014	Non-visible minority	6	17	39	24	12	1	1	37	24	295
2011	Visible minority	11	18	36	22	7	0	7	31	31	45
2011	Non-visible minority	10	28	36	16	8	1	2	24	39	280
2008	Visible minority	8	27	24	38	0	0	3	39	36	37
2008	Non-visible minority	12	21	35	20	11	0	1	32	33	214

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	16	19	37	16	7	0	5	24	37	43
2017	Non-visible minority	22	27	22	15	12	1	0	28	50	241
2014	Visible minority	7	12	24	26	21	7	2	53	21	42
2014	Non-visible minority	4	14	27	35	19	1	1	54	18	295
2011	Visible minority	2	30	9	30	16	7	7	53	37	44
2011	Non-visible minority	9	20	25	24	18	0	3	44	30	280
2008	Visible minority	8	8	24	38	11	0	11	55	18	37
2008	Non-visible minority	9	14	26	24	23	1	2	49	24	214

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	24	29	33	5	7	0	2	12	54	42
2017	Non-visible minority	27	26	27	13	5	2	1	18	54	241
2014	Visible minority	19	21	29	21	7	2	0	29	41	42
2014	Non-visible minority	16	23	38	16	6	0	2	22	40	295
2011	Visible minority	20	20	29	9	18	4	0	28	42	45
2011	Non-visible minority	19	23	35	12	10	0	1	22	42	281
2008	Visible minority	8	19	27	30	11	0	5	43	29	37
2008	Non-visible minority	10	15	36	22	14	1	2	37	26	214

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	16	12	44	16	5	2	5	23	30	43
2017	Non-visible minority	8	21	37	19	13	1	0	32	30	241
2014	Visible minority	5	10	34	32	17	2	0	50	15	41
2014	Non-visible minority	4	14	39	32	9	1	1	42	19	293
2011	Visible minority	7	11	31	27	20	0	4	49	19	45
2011	Non-visible minority	8	15	40	24	11	0	1	36	24	278
2008	Visible minority	0	8	30	43	14	0	5	60	9	37
2008	Non-visible minority	9	11	38	26	14	0	1	40	20	213

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	26	23	26	16	5	2	2	22	51	43
2017	Non-visible minority	23	23	25	13	12	2	1	26	48	241
2014	Visible minority	10	17	26	31	14	2	0	46	27	42
2014	Non-visible minority	11	25	33	20	8	2	1	29	37	295
2011	Visible minority	16	22	16	20	13	9	4	38	44	45
2011	Non-visible minority	12	29	31	16	10	0	2	27	42	280
2008	Visible minority	8	14	32	32	5	3	5	41	24	37
2008	Non-visible minority	9	22	34	17	14	1	3	32	33	214

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	7	14	40	23	9	5	2	35	23	43
2017	Non-visible minority	10	15	28	25	19	1	1	46	26	241
2014	Visible minority	7	7	29	36	10	7	5	51	16	42
2014	Non-visible minority	10	19	34	24	8	3	2	34	30	295
2011	Visible minority	13	20	22	20	11	9	4	36	38	45
2011	Non-visible minority	10	23	33	20	10	1	3	31	35	280
2008	Visible minority	13	24	29	24	3	3	5	29	40	38
2008	Non-visible minority	15	28	30	14	8	4	1	23	45	214

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	12	23	42	9	9	2	2	20	37	43
2017	Non-visible minority	18	25	34	13	10	0	0	23	43	241
2014	Visible minority	14	21	33	12	14	5	0	28	38	42
2014	Non-visible minority	16	26	35	16	4	1	1	21	43	295

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	32	27	14	11	16	0	59	27	44
2017	Non-visible minority	38	35	8	12	5	2	75	17	240
2014	Visible minority	30	37	7	16	5	5	71	22	43
2014	Non-visible minority	40	36	8	11	3	1	78	15	294

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	34	41	9	5	11	75	16	44
2017	Non-visible minority	43	38	6	10	3	81	12	240
2014	Visible minority	49	40	7	2	2	88	5	43
2014	Non-visible minority	48	40	6	5	2	87	7	294

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	25	36	16	2	14	5	2	66	17	44
2017	Non-visible minority	40	40	12	4	2	2	0	82	6	239
2014	Visible minority	40	35	9	7	5	5	0	78	12	43
2014	Non-visible minority	48	35	10	3	1	3	0	85	4	294

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	27	43	9	5	11	5	74	17	44
2017	Non-visible minority	36	42	12	7	3	0	78	10	241
2014	Visible minority	47	30	12	5	5	2	79	10	43
2014	Non-visible minority	43	40	7	7	2	1	84	9	295
2011	Visible minority	38	38	9	7	7	2	77	14	45
2011	Non-visible minority	40	35	14	7	1	2	77	8	281

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	41	32	14	5	9	73	14	44
2017	Non-visible minority	44	35	11	8	2	79	10	241
2014	Visible minority	51	28	12	2	7	79	9	43
2014	Non-visible minority	50	38	5	4	2	88	7	295
2011	Visible minority	47	27	20	2	4	73	7	45
2011	Non-visible minority	50	34	9	6	1	84	7	281
2008	Visible minority	55	21	8	5	11	76	16	38
2008	Non-visible minority	43	41	8	5	3	84	8	214

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	18	27	14	14	18	5	5	50	35	44
2017	Non-visible minority	22	35	16	16	5	5	1	61	22	239
2014	Visible minority	26	37	12	7	9	7	2	69	18	43
2014	Non-visible minority	28	35	12	11	6	5	3	69	17	294

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	47	33	9	7	5	0	79	12	43
2017	Non-visible minority	57	33	8	1	0	1	91	1	240
2014	Visible minority	58	26	7	5	2	2	86	7	43
2014	Non-visible minority	55	38	3	3	1	0	93	4	294
2011	Visible minority	49	31	11	2	4	2	82	7	45
2011	Non-visible minority	56	30	9	2	2	2	87	4	281

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	30	36	14	9	11	0	0	66	20	44
2017	Non-visible minority	30	38	15	9	4	5	0	71	13	241
2014	Visible minority	33	37	14	14	0	2	0	71	14	43
2014	Non-visible minority	37	36	11	8	4	3	0	75	13	294
2011	Visible minority	33	29	13	4	2	16	2	76	8	45
2011	Non-visible minority	35	38	11	9	5	1	1	74	14	280
2008	Visible minority	39	29	16	5	5	5	0	72	11	38
2008	Non-visible minority	28	40	11	10	10	1	0	69	20	214

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	18	39	18	9	11	5	0	60	21	44
2017	Non-visible minority	22	40	17	12	5	4	0	66	17	241
2014	Visible minority	21	23	35	12	5	5	0	46	17	43
2014	Non-visible minority	24	35	17	13	5	6	0	62	19	293
2011	Visible minority	22	24	13	16	9	13	2	55	29	45
2011	Non-visible minority	20	42	20	10	4	4	0	65	14	281

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	11	25	9	11	25	16	2	44	44	44
2017	Non-visible minority	17	19	16	21	16	9	2	40	42	241
2014	Visible minority	21	23	5	14	19	14	5	54	40	43
2014	Non-visible minority	16	20	17	15	13	17	3	45	35	293
2011	Visible minority	16	11	20	16	11	22	4	36	36	45
2011	Non-visible minority	14	26	21	11	14	10	5	46	29	281

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	52	39	0	2	7	91	9	44
2017	Non-visible minority	44	42	3	8	3	86	11	241
2014	Visible minority	56	28	2	7	7	84	14	43
2014	Non-visible minority	36	49	5	6	4	85	11	295
2011	Visible minority	47	38	4	9	2	84	11	45
2011	Non-visible minority	49	44	3	3	1	93	4	279
2008	Visible minority	45	37	5	13	0	82	13	38
2008	Non-visible minority	49	39	5	7	1	88	7	214

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	50	27	7	14	2	77	16	44
2017	Non-visible minority	47	27	6	16	4	74	20	241
2014	Visible minority	38	26	12	12	12	64	24	42
2014	Non-visible minority	37	28	5	18	12	65	30	295
2011	Visible minority	60	31	4	4	0	91	4	45
2011	Non-visible minority	58	32	5	4	1	90	5	280

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	60	26	7	0	7	0	86	7	43
2017	Non-visible minority	56	31	4	6	2	0	87	8	241
2014	Visible minority	62	26	2	2	5	2	90	7	42
2014	Non-visible minority	55	35	4	3	2	1	90	5	295

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	64	16	2	5	2	2	9	90	8	44
2017	Non-visible minority	71	14	4	4	2	1	4	89	7	240
2014	Visible minority	67	16	5	5	0	2	5	90	5	43
2014	Non-visible minority	72	17	4	3	2	1	1	91	5	295
2011	Visible minority	76	16	4	2	0	2	0	93	2	45
2011	Non-visible minority	83	10	2	2	1	1	2	95	3	280
2008	Visible minority	71	16	5	3	0	0	5	92	3	38
2008	Non-visible minority	71	18	6	2	2	0	1	90	4	214

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	64	18	5	5	5	0	5	86	10	44
2017	Non-visible minority	69	12	3	4	7	0	5	85	11	241
2014	Visible minority	70	16	5	2	2	2	2	90	5	43
2014	Non-visible minority	73	14	4	2	3	0	3	89	6	294
2011	Visible minority	82	13	0	4	0	0	0	96	4	45
2011	Non-visible minority	79	9	3	3	3	0	4	91	5	280
2008	Visible minority	79	5	5	0	3	0	8	91	3	38
2008	Non-visible minority	72	14	4	4	4	0	2	88	8	214

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	66	7	9	5	7	0	7	78	12	44
2017	Non-visible minority	65	9	6	6	7	1	8	80	13	240
2014	Visible minority	65	16	5	2	5	0	7	88	8	43
2014	Non-visible minority	70	10	7	3	3	0	5	85	7	294
2011	Visible minority	69	18	4	2	0	2	4	93	2	45
2011	Non-visible minority	69	8	5	6	6	0	6	83	13	281
2008	Visible minority	53	11	13	0	0	8	16	83	0	38
2008	Non-visible minority	58	8	8	5	6	2	12	78	13	214

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	67	5	7	2	10	0	10	79	13	42
2017	Non-visible minority	71	8	3	3	7	0	8	86	10	241
2014	Visible minority	67	12	9	0	5	0	7	85	5	43
2014	Non-visible minority	73	10	5	2	4	0	6	88	7	294
2011	Visible minority	73	9	9	0	2	0	7	88	2	45
2011	Non-visible minority	73	7	5	2	5	0	8	87	8	281
2008	Visible minority	63	3	3	0	3	13	16	93	4	38
2008	Non-visible minority	64	8	5	3	6	0	15	84	10	213

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	53	14	9	2	9	2	9	76	13	43
2017	Non-visible minority	57	13	8	7	6	2	8	77	14	241
2014	Visible minority	56	14	9	5	0	5	12	83	6	43
2014	Non-visible minority	58	14	9	5	3	2	9	80	10	295

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	57	16	7	2	5	2	11	84	8	44
2017	Non-visible minority	53	19	6	7	5	4	6	80	13	241
2014	Visible minority	56	16	7	5	0	5	12	86	6	43
2014	Non-visible minority	57	16	11	3	3	4	5	81	7	295
2011	Visible minority	67	27	0	0	2	4	0	98	2	45
2011	Non-visible minority	69	12	6	4	3	1	4	86	7	281
2008	Visible minority	68	8	13	0	0	3	8	85	0	38
2008	Non-visible minority	64	14	9	4	3	2	4	83	7	214

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	30	70	44
2017	Non-visible minority	13	87	240
2014	Visible minority	23	77	43
2014	Non-visible minority	14	86	295

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Visible minority	54	13
2017	Non-visible minority	39	33
2014	Visible minority	60	10
2014	Non-visible minority	43	40

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Visible minority	69	13
2017	Non-visible minority	70	33
2014	Visible minority	60	10
2014	Non-visible minority	75	40

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	Total responses
2017	Visible minority	13
2017	Non-visible minority	33
2014	Visible minority	10

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Visible minority	13
2017	Non-visible minority	33
2014	Visible minority	10
2014	Non-visible minority	40

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	13
2014	Visible minority	0	10

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	13
2014	Visible minority	0	10
2014	Non-visible minority	13	40

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	13

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Visible minority	46	13
2017	Non-visible minority	48	33
2014	Non-visible minority	42	40

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Visible minority	38	13
2017	Non-visible minority	45	33
2014	Non-visible minority	38	40

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Visible minority	46	13
2017	Non-visible minority	42	33
2014	Visible minority	60	10
2014	Non-visible minority	43	40

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Visible minority	46	13
2017	Non-visible minority	52	33
2014	Non-visible minority	47	40

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Visible minority	38	13
2017	Non-visible minority	30	33
2014	Non-visible minority	42	40

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Visible minority	54	13
2017	Non-visible minority	64	33
2014	Visible minority	60	10
2014	Non-visible minority	48	40

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Visible minority	38	13
2017	Non-visible minority	30	33
2014	Visible minority	50	10
2014	Non-visible minority	28	40

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	Visible minority	13
2017	Non-visible minority	33
2014	Visible minority	10
2014	Non-visible minority	40

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2014	Visible minority	0	10

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Visible minority	69	13
2017	Non-visible minority	45	33
2014	Visible minority	80	10
2014	Non-visible minority	60	40

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	24	33
2014	Non-visible minority	23	40

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	42	33
2014	Non-visible minority	55	40

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	21	33
2014	Non-visible minority	27	40

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2014	Visible minority	0	10
2014	Non-visible minority	15	40

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	15	33
2014	Non-visible minority	13	40

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	13
2014	Visible minority	0	10
2014	Non-visible minority	13	40

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	0	40

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	20	40

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	13
2014	Non-visible minority	13	40

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	38	13
2017	Non-visible minority	39	33
2014	Non-visible minority	25	40

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	15	40

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	16	31
2014	Non-visible minority	22	40

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	12

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	12

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Visible minority	42	12
2017	Non-visible minority	19	31
2014	Non-visible minority	40	40

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	12
2014	Non-visible minority	20	40

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Visible minority	67	12
2017	Non-visible minority	42	31
2014	Non-visible minority	51	40

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	12
2014	Non-visible minority	0	40

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	50	12
2017	Non-visible minority	42	31
2014	Non-visible minority	66	40

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	12

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	16	31
2014	Non-visible minority	12	40

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	100	0	13
2017	Non-visible minority	94	6	33

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	16	14	20	14	9	18	9	41	31	44
2017	Non-visible minority	18	14	21	8	8	26	4	46	24	241
2014	Visible minority	16	12	7	9	7	28	21	55	32	43
2014	Non-visible minority	15	17	18	6	7	33	5	50	20	295

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	30	34	9	5	11	9	2	72	18	44
2017	Non-visible minority	31	30	18	10	5	6	0	65	16	241
2014	Visible minority	40	14	14	9	5	14	5	66	17	43
2014	Non-visible minority	32	35	14	7	4	8	0	73	12	295
2011	Visible minority	53	24	7	7	2	7	0	83	10	45
2011	Non-visible minority	41	34	13	8	2	3	0	76	10	280

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	23	77	44
2017	Non-visible minority	7	93	241
2014	Visible minority	12	88	43
2014	Non-visible minority	4	96	295

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Visible minority	50	10
2017	Non-visible minority	44	18

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Visible minority	70	10
2017	Non-visible minority	89	18
2014	Non-visible minority	84	13

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	18
2014	Non-visible minority	0	13

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Visible minority	10
2017	Non-visible minority	18
2014	Non-visible minority	13

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	Total responses
2017	Visible minority	10
2017	Non-visible minority	18
2014	Non-visible minority	13

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	10
2014	Non-visible minority	0	13

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	10
2017	Non-visible minority	0	18

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Visible minority	60	10

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Visible minority	50	10
2017	Non-visible minority	0	18
2014	Non-visible minority	0	13

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	18
2014	Non-visible minority	0	13

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	44	18

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	50	18
2014	Non-visible minority	38	13

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	Total responses
2017	Visible minority	10
2017	Non-visible minority	18
2014	Non-visible minority	13

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	10
2017	Non-visible minority	0	18

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	28	18

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	10
2017	Non-visible minority	0	18

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	Visible minority	10
2017	Non-visible minority	18
2014	Non-visible minority	13

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	33	18

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	0	13

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	18
2014	Non-visible minority	0	13

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	0	13

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	18

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	18

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	60	10
2017	Non-visible minority	56	18
2014	Non-visible minority	52	13

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	17

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	17
2014	Non-visible minority	0	13

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	17
2014	Non-visible minority	0	13

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	17

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	0	13

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	17

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	41	17

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	59	17
2014	Non-visible minority	48	13

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	0	13

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	82	17
2014	Non-visible minority	64	13

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	17

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	100	0	10
2017	Non-visible minority	100	0	18

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	14	18	18	9	5	27	9	50	21	44
2017	Non-visible minority	20	12	22	3	4	35	5	53	11	241
2014	Visible minority	19	14	16	5	2	35	9	58	13	43
2014	Non-visible minority	19	14	17	2	2	40	6	61	6	294

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	30	32	16	2	9	9	2	69	13	44
2017	Non-visible minority	33	32	17	4	2	10	1	74	6	241
2014	Visible minority	37	26	16	2	0	19	0	77	3	43
2014	Non-visible minority	35	32	15	2	1	15	0	79	4	294
2011	Visible minority	53	22	9	7	0	9	0	83	7	45
2011	Non-visible minority	47	33	11	2	1	6	0	85	3	280

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	20	80	44
2017	Non-visible minority	20	80	241
2014	Visible minority	16	84	43
2014	Non-visible minority	14	86	294

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-visible minority	84	16	51
2014	Non-visible minority	88	12	41

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Non-visible minority	49	33	2	12	2	0	2	83	14	43
2014	Non-visible minority	53	27	6	11	3	0	0	80	14	36

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	35	49	7	5	2	0	2	86	7	43
2017	Non-visible minority	43	43	4	2	1	0	8	94	3	241
2014	Visible minority	33	51	7	0	2	2	5	90	3	43
2014	Non-visible minority	33	50	5	2	1	1	8	91	4	295
2011	Visible minority	27	49	7	2	4	4	7	85	8	45
2011	Non-visible minority	28	48	8	4	1	1	11	86	5	279
2008	Visible minority	18	50	11	3	3	8	8	81	6	38
2008	Non-visible minority	24	47	9	7	2	1	11	80	10	214

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	16	36	16	9	9	14	0	61	21	44
2017	Non-visible minority	15	30	18	7	3	18	9	61	14	241
2014	Visible minority	12	35	19	7	2	16	9	63	13	43
2014	Non-visible minority	16	27	17	6	3	23	8	62	13	295
2011	Visible minority	11	31	13	2	2	29	11	70	7	45
2011	Non-visible minority	13	34	17	4	2	21	8	67	9	280

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	41	27	20	0	2	9	0	75	3	44
2017	Non-visible minority	44	25	10	4	2	7	7	81	8	241
2014	Visible minority	42	35	12	0	2	5	5	85	3	43
2014	Non-visible minority	45	29	8	2	0	8	8	88	2	295
2011	Visible minority	38	33	11	2	2	7	7	82	5	45
2011	Non-visible minority	39	29	10	3	1	8	11	83	4	280
2008	Visible minority	29	29	5	3	3	24	8	85	8	38
2008	Non-visible minority	36	31	12	3	1	8	9	80	5	213

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	36	27	18	0	5	14	0	74	5	44
2017	Non-visible minority	31	29	14	4	5	10	6	72	11	239
2014	Visible minority	37	35	7	2	2	12	5	86	6	43
2014	Non-visible minority	36	30	9	4	1	12	8	82	6	295
2011	Visible minority	29	33	13	2	7	11	4	74	11	45
2011	Non-visible minority	32	28	12	6	0	13	9	77	8	280
2008	Visible minority	24	24	8	3	8	29	5	72	16	38
2008	Non-visible minority	29	31	14	8	3	5	10	70	13	214

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	57	16	5	14	7	2	0	74	21	44
2017	Non-visible minority	54	28	7	4	6	0	0	82	11	240

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	48	20	5	5	14	9	0	75	20	44
2017	Non-visible minority	57	23	9	5	6	1	0	81	10	241

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	25	36	27	7	2	2	0	63	9	44
2017	Non-visible minority	23	49	14	7	4	3	0	74	12	240

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	32	25	9	11	0	0	55	20	44
2017	Non-visible minority	14	32	21	22	10	2	0	47	32	240

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	24	24	24	14	12	0	2	49	27	42
2017	Non-visible minority	37	25	17	10	10	1	0	63	20	241

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	11	25	25	14	23	0	2	37	37	44
2017	Non-visible minority	10	34	27	16	13	0	0	44	29	241

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	9	28	26	16	16	2	2	39	34	43
2017	Non-visible minority	19	36	23	11	10	0	0	56	21	241

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	14	23	21	14	23	2	2	39	39	43
2017	Non-visible minority	14	21	25	19	19	0	0	36	39	241

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	23	21	9	16	5	2	50	28	43
2017	Non-visible minority	35	34	17	6	5	1	2	71	12	240

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	14	30	14	16	0	2	38	31	43
2017	Non-visible minority	24	36	18	14	8	0	0	59	22	241

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	7	27	36	16	11	0	2	35	28	44
2017	Non-visible minority	20	34	21	17	8	0	0	55	25	241

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	14	30	23	11	18	2	2	45	31	44
2017	Non-visible minority	13	24	25	22	16	1	0	37	38	241

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	16	21	26	16	19	0	2	38	36	43
2017	Non-visible minority	13	30	20	19	17	1	0	43	36	241

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	16	37	14	16	12	2	2	56	29	43
2017	Non-visible minority	28	29	24	12	6	1	1	57	19	241

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	51	33	5	5	7	0	0	84	12	43
2017	Non-visible minority	58	21	13	4	3	0	1	80	7	240

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	49	21	5	2	21	2	0	71	24	43
2017	Non-visible minority	75	13	6	3	2	0	1	89	5	241

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	35	35	9	12	9	0	0	70	21	43
2017	Non-visible minority	55	32	7	4	1	0	1	88	5	240

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	35	26	9	14	16	0	0	60	30	43
2017	Non-visible minority	50	25	9	9	7	0	1	75	16	241

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	42	9	12	2	7	0	28	71	13	43
2017	Non-visible minority	54	15	4	2	0	0	23	92	3	241

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	50	26	5	7	2	0	10	84	11	42
2017	Non-visible minority	59	26	8	2	2	0	2	87	4	239

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	47	26	12	7	5	0	5	76	12	43
2017	Non-visible minority	61	21	9	4	4	0	0	83	8	241

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	44	26	14	7	5	0	5	73	12	43
2017	Non-visible minority	58	28	9	4	1	0	1	86	5	239

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	7	25	39	18	11	0	0	32	30	44
2017	Non-visible minority	11	29	41	14	6	0	0	40	19	239

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	20	16	34	20	9	0	0	30	36	44
2017	Non-visible minority	6	28	40	22	4	0	0	26	35	241

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	32	30	23	7	2	7	0	34	66	44
2017	Non-visible minority	26	31	30	4	4	4	0	28	72	240

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	4	26
2017	Non-visible minority	3	168

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	8	26
2017	Non-visible minority	12	168

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	4	26
2017	Non-visible minority	9	168

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	35	26
2017	Non-visible minority	41	168

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Visible minority	4	26
2017	Non-visible minority	1	168

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	62	26
2017	Non-visible minority	58	168

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Visible minority	20	44	20	4	8	4	25
2017	Non-visible minority	34	45	9	4	1	7	165

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	27	27	4	8	19	0	15	64	32	26
2017	Non-visible minority	31	27	12	13	5	3	9	66	20	171

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	8	15	8	12	8	4	46	46	38	26
2017	Non-visible minority	10	6	11	3	7	10	52	41	29	171

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for National Energy Board by Question 118. Are you a member of a visible minority group?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.