2017 Public Service Employee Survey Results by Theme for National Energy Board by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	33	46	3	8	10	79	18	39
2017	Language of service - Both English and French	44	36	9	11	0	80	11	45
2014	Language of service - English only	38	49	4	4	4	87	9	46
2014	Language of service - Both English and French	32	43	9	11	4	76	15	54
2011	Language of service - English only	35	38	15	7	6	72	13	72
2011	Language of service - Both English and French	52	41	7	0	0	93	0	46
2008	Language of service - English only	35	45	10	6	3	81	10	62
2008	Language of service - Both English and French	45	36	15	0	4	81	4	47

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	23	33	15	10	13	5	0	59	24	39
2017	Language of service - Both English and French	24	49	13	9	4	0	0	73	13	45

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	53	35	8	5	0	0	88	5	40
2017	Language of service - Both English and French	64	20	11	4	0	0	84	4	45
2014	Language of service - English only	62	31	4	2	0	0	93	2	46
2014	Language of service - Both English and French	58	29	2	6	4	2	88	10	53
2011	Language of service - English only	50	33	8	7	1	0	83	8	72
2011	Language of service - Both English and French	70	26	2	0	0	2	98	0	46

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	38	40	8	8	8	0	78	15	40
2017	Language of service - Both English and French	40	44	11	2	0	2	86	2	45
2014	Language of service - English only	43	46	4	2	4	0	89	7	46
2014	Language of service - Both English and French	34	41	8	9	6	2	77	15	54
2011	Language of service - English only	43	39	7	8	3	0	82	11	72
2011	Language of service - Both English and French	63	35	2	0	0	0	98	0	46
2008	Language of service - English only	44	42	6	6	2	0	85	8	62
2008	Language of service - Both English and French	57	34	4	0	4	0	91	4	47

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	18	35	20	15	10	3	54	26	40
2017	Language of service - Both English and French	29	38	24	7	2	0	67	9	45
2014	Language of service - English only	33	45	9	4	7	2	80	11	46
2014	Language of service - Both English and French	35	41	13	8	4	0	76	11	54
2011	Language of service - English only	31	41	13	10	4	1	73	14	71
2011	Language of service - Both English and French	57	33	9	2	0	0	89	2	46

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	15	45	15	10	13	3	62	23	40
2017	Language of service - Both English and French	22	42	24	9	2	0	64	11	45
2014	Language of service - English only	37	46	9	7	2	0	82	9	46
2014	Language of service - Both English and French	24	54	9	11	2	0	77	13	54
2011	Language of service - English only	32	39	10	13	4	1	73	17	71
2011	Language of service - Both English and French	48	43	7	2	0	0	91	2	46
2008	Language of service - English only	40	45	3	5	6	0	85	11	62
2008	Language of service - Both English and French	45	47	6	2	0	0	91	2	47

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	26	26	8	10	18	8	5	59	32	39
2017	Language of service - Both English and French	38	22	16	13	9	2	0	61	23	45
2014	Language of service - English only	43	22	22	7	4	2	0	66	11	46
2014	Language of service - Both English and French	28	36	15	4	11	6	0	68	16	54
2011	Language of service - English only	35	25	14	13	6	7	0	65	20	71
2011	Language of service - Both English and French	46	28	9	9	2	4	2	79	12	46
2008	Language of service - English only	31	32	18	10	8	2	0	64	18	62
2008	Language of service - Both English and French	30	34	17	11	0	6	2	70	12	47

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	35	30	18	10	3	5	0	68	13	40
2017	Language of service - Both English and French	33	42	13	4	4	2	0	77	9	45
2014	Language of service - English only	35	29	18	13	2	2	2	66	16	46
2014	Language of service - Both English and French	43	28	8	9	8	2	3	74	18	54
2011	Language of service - English only	38	28	13	17	3	1	1	67	20	72
2011	Language of service - Both English and French	59	22	4	9	2	2	2	84	11	46
2008	Language of service - English only	31	34	18	5	8	5	0	68	14	62
2008	Language of service - Both English and French	43	34	6	4	4	6	2	84	9	47

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	35	40	13	13	0	0	0	75	13	40
2017	Language of service - Both English and French	44	36	11	4	4	0	0	80	9	45
2014	Language of service - English only	33	38	4	18	6	0	2	71	24	46
2014	Language of service - Both English and French	37	38	4	11	6	2	3	78	18	54
2011	Language of service - English only	38	28	14	11	8	0	1	66	20	72
2011	Language of service - Both English and French	57	24	9	7	2	0	2	82	9	46
2008	Language of service - English only	32	35	11	11	8	2	0	69	20	62
2008	Language of service - Both English and French	34	40	6	13	2	2	2	78	16	47

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	45	33	13	5	3	3	79	8	40
2017	Language of service - Both English and French	42	31	11	4	11	0	73	16	45
2014	Language of service - English only	44	29	11	11	7	0	72	17	46
2014	Language of service - Both English and French	44	28	6	11	8	3	75	19	54

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	8	23	13	28	18	13	34	51	40
2017	Language of service - Both English and French	11	22	20	24	18	4	35	44	45
2014	Language of service - English only	15	26	25	15	9	9	45	27	46
2014	Language of service - Both English and French	14	50	11	13	6	6	68	20	54
2011	Language of service - English only	10	39	19	17	10	6	51	28	72
2011	Language of service - Both English and French	24	35	17	11	9	4	61	20	46

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	8	33	5	28	25	3	41	54	40
2017	Language of service - Both English and French	7	27	16	24	24	2	34	50	45
2014	Language of service - English only	15	33	22	17	11	2	49	29	46
2014	Language of service - Both English and French	10	45	15	15	9	6	59	25	54
2011	Language of service - English only	14	28	26	18	11	3	43	30	72
2011	Language of service - Both English and French	28	46	7	13	4	2	76	18	46
2008	Language of service - English only	21	32	15	16	16	0	53	32	62
2008	Language of service - Both English and French	30	40	9	17	4	0	70	21	47

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	8	20	8	30	20	15	0	32	59	40
2017	Language of service - Both English and French	4	20	20	36	18	2	0	25	55	45
2014	Language of service - English only	15	30	15	22	11	7	0	49	35	46
2014	Language of service - Both English and French	6	34	24	18	8	9	0	44	29	54
2011	Language of service - English only	6	38	22	18	11	6	0	46	31	72
2011	Language of service - Both English and French	11	50	20	9	7	2	2	64	16	46
2008	Language of service - English only	8	39	16	23	11	3	0	48	35	62
2008	Language of service - Both English and French	11	52	11	20	2	4	0	66	23	46

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	8	25	10	25	25	8	35	54	40
2017	Language of service - Both English and French	7	14	16	32	32	0	20	64	44
2014	Language of service - English only	22	24	15	18	15	7	49	35	46
2014	Language of service - Both English and French	10	36	17	17	13	8	50	32	54
2011	Language of service - English only	14	31	15	17	14	10	49	34	72
2011	Language of service - Both English and French	24	46	13	7	9	2	71	16	46
2008	Language of service - English only	18	31	15	16	11	10	54	30	62
2008	Language of service - Both English and French	32	34	13	6	11	4	69	18	47

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	3	28	13	23	25	10	33	53	40
2017	Language of service - Both English and French	9	20	20	31	20	0	29	51	45
2014	Language of service - English only	15	24	15	29	15	2	40	45	46
2014	Language of service - Both English and French	10	26	24	26	9	4	38	37	54
2011	Language of service - English only	7	38	14	28	8	6	47	38	72
2011	Language of service - Both English and French	13	52	9	15	11	0	65	26	46
2008	Language of service - English only	15	35	10	19	19	2	51	39	62
2008	Language of service - Both English and French	13	55	9	13	9	2	70	22	47

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	18	18	26	10	0	46	36	39
2017	Language of service - Both English and French	20	38	18	13	9	2	59	23	45
2014	Language of service - English only	19	38	14	20	9	0	57	29	46
2014	Language of service - Both English and French	20	50	8	15	8	0	70	23	54
2011	Language of service - English only	26	40	8	18	6	1	68	24	72
2011	Language of service - Both English and French	30	43	13	13	0	0	74	13	46

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	21	41	13	23	3	0	0	62	26	39
2017	Language of service - Both English and French	24	47	9	16	4	0	0	71	20	45

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	5	10	15	30	18	23	0	19	61	40
2017	Language of service - Both English and French	11	20	18	22	11	16	2	38	41	45
2014	Language of service - English only	13	22	15	15	20	13	2	41	42	46
2014	Language of service - Both English and French	8	22	20	13	24	11	1	34	43	54

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	33	35	20	8	5	0	0	68	13	40
2017	Language of service - Both English and French	33	38	13	7	7	2	0	73	14	45
2014	Language of service - English only	28	33	15	9	11	2	2	64	20	46
2014	Language of service - Both English and French	35	30	9	11	8	4	3	70	20	54
2011	Language of service - English only	28	42	13	10	7	1	0	70	17	72
2011	Language of service - Both English and French	52	33	7	4	2	0	2	87	7	46
2008	Language of service - English only	27	37	10	13	11	0	2	66	25	62
2008	Language of service - Both English and French	32	45	4	4	11	2	2	80	16	47

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	Language of service - English only	20	31	0	31	0	10	8	63	38	10

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	18	33	8	18	21	3	0	53	39	39
2017	Language of service - Both English and French	33	30	21	16	0	0	0	63	16	43
2014	Language of service - English only	36	35	7	11	11	0	0	71	22	46
2014	Language of service - Both English and French	29	43	19	4	2	4	0	75	6	54
2011	Language of service - English only	22	39	13	17	6	3	1	64	23	72
2011	Language of service - Both English and French	35	39	13	9	2	2	0	76	11	46
2008	Language of service - English only	29	39	10	13	6	3	0	70	20	62
2008	Language of service - Both English and French	34	49	2	11	2	2	0	85	13	47

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	10	28	18	23	13	8	3	42	39	40
2017	Language of service - Both English and French	24	36	13	7	11	9	0	66	20	45
2014	Language of service - English only	37	24	13	11	9	6	0	65	21	46
2014	Language of service - Both English and French	25	30	28	13	0	4	0	57	14	54
2011	Language of service - English only	25	27	13	23	4	7	1	57	29	71
2011	Language of service - Both English and French	30	35	13	13	2	7	0	70	16	46
2008	Language of service - English only	29	35	13	11	5	6	0	69	17	62
2008	Language of service - Both English and French	32	34	11	13	0	11	0	74	14	47

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	33	43	5	15	5	0	75	20	40
2017	Language of service - Both English and French	34	36	14	11	5	0	70	16	44
2014	Language of service - English only	32	35	9	15	9	0	67	24	46
2014	Language of service - Both English and French	27	43	9	17	2	2	72	19	54
2011	Language of service - English only	32	40	14	7	7	0	72	14	72
2011	Language of service - Both English and French	48	37	11	4	0	0	85	4	46
2008	Language of service - English only	32	45	13	6	3	0	77	10	62
2008	Language of service - Both English and French	34	45	15	6	0	0	79	6	47

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	45	38	5	13	0	0	83	13	40
2017	Language of service - Both English and French	47	42	4	7	0	0	89	7	45
2014	Language of service - English only	43	49	4	4	0	0	91	4	46
2014	Language of service - Both English and French	34	45	11	6	4	0	79	9	54
2011	Language of service - English only	44	40	6	6	3	1	86	8	72
2011	Language of service - Both English and French	57	37	2	4	0	0	93	4	46
2008	Language of service - English only	52	34	5	8	2	0	85	10	62
2008	Language of service - Both English and French	36	43	13	4	4	0	79	9	47

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	55	30	5	8	3	0	85	10	40
2017	Language of service - Both English and French	49	36	4	9	2	0	84	11	45
2014	Language of service - English only	49	38	2	2	9	0	87	11	46
2014	Language of service - Both English and French	43	38	4	8	8	0	81	15	54
2011	Language of service - English only	51	36	7	3	1	1	89	4	72
2011	Language of service - Both English and French	63	30	0	7	0	0	93	7	46
2008	Language of service - English only	47	42	6	3	2	0	89	5	62
2008	Language of service - Both English and French	43	47	4	2	4	0	89	6	47

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	10	45	20	20	5	0	55	25	40
2017	Language of service - Both English and French	24	29	13	24	9	0	53	33	45
2014	Language of service - English only	25	39	9	15	9	2	66	25	46
2014	Language of service - Both English and French	27	37	8	15	11	2	65	27	54
2011	Language of service - English only	24	44	14	11	6	1	69	17	72
2011	Language of service - Both English and French	35	37	9	13	4	2	73	18	46
2008	Language of service - English only	29	45	8	13	5	0	74	18	62
2008	Language of service - Both English and French	38	36	15	9	2	0	74	11	47

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	8	26	15	31	15	3	3	35	49	39
2017	Language of service - Both English and French	24	29	7	29	11	0	0	53	40	45
2014	Language of service - English only	22	24	17	15	15	2	4	49	33	46
2014	Language of service - Both English and French	18	26	11	19	21	0	4	47	41	54
2011	Language of service - English only	15	29	15	21	18	0	1	45	39	72
2011	Language of service - Both English and French	33	30	7	9	13	0	9	69	24	46
2008	Language of service - English only	10	40	21	13	15	2	0	51	28	62
2008	Language of service - Both English and French	23	43	11	11	6	0	6	70	18	47

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	25	50	3	18	5	0	75	23	40
2017	Language of service - Both English and French	29	49	9	13	0	0	78	13	45
2014	Language of service - English only	25	37	18	13	7	0	62	20	46
2014	Language of service - Both English and French	21	43	13	13	9	0	64	23	54
2011	Language of service - English only	26	43	11	15	4	0	69	19	72
2011	Language of service - Both English and French	59	30	2	4	2	2	91	7	46

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	45	10	13	5	0	73	18	40
2017	Language of service - Both English and French	27	44	11	13	2	2	73	16	45
2014	Language of service - English only	34	35	11	13	7	0	70	19	46
2014	Language of service - Both English and French	31	39	9	11	8	2	71	19	54

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	23	35	13	23	5	3	59	28	40
2017	Language of service - Both English and French	31	44	9	11	4	0	76	16	45
2014	Language of service - English only	37	33	15	9	7	0	70	15	46
2014	Language of service - Both English and French	33	45	9	7	6	0	78	13	54
2011	Language of service - English only	25	49	11	15	0	0	74	15	72
2011	Language of service - Both English and French	43	48	4	2	2	0	91	4	46

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	8	48	13	23	5	5	0	58	29	40
2017	Language of service - Both English and French	20	42	27	2	7	2	0	64	9	45

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	43	35	0	5	18	78	23	40
2017	Language of service - Both English and French	44	33	4	11	7	78	18	45
2014	Language of service - English only	36	38	4	18	4	74	22	46
2014	Language of service - Both English and French	37	44	6	6	8	81	13	54
2011	Language of service - English only	40	42	8	8	1	82	10	72
2011	Language of service - Both English and French	59	33	7	0	2	91	2	46

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	38	25	10	10	18	0	0	63	28	40
2017	Language of service - Both English and French	44	20	9	16	9	2	0	66	25	45
2014	Language of service - English only	41	29	7	13	4	0	6	75	18	46
2014	Language of service - Both English and French	41	28	6	11	7	2	4	74	20	54
2011	Language of service - English only	33	35	8	10	8	0	6	72	19	72
2011	Language of service - Both English and French	54	26	4	7	4	2	2	84	11	46
2008	Language of service - English only	52	27	5	5	6	0	5	83	12	62
2008	Language of service - Both English and French	38	36	4	11	6	0	4	78	18	47

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	23	23	38	5	13	0	45	18	40
2017	Language of service - Both English and French	9	45	23	18	2	2	56	21	44
2014	Language of service - English only	17	29	26	15	11	2	46	27	46
2014	Language of service - Both English and French	9	50	26	12	2	0	59	14	54
2011	Language of service - English only	18	36	33	11	1	0	54	13	72
2011	Language of service - Both English and French	22	33	33	9	4	0	54	13	46
2008	Language of service - English only	16	42	29	10	3	0	58	13	62
2008	Language of service - Both English and French	15	47	21	15	2	0	62	17	47

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	68	20	5	5	0	3	0	90	5	40
2017	Language of service - Both English and French	56	24	4	9	7	0	0	80	16	45
2014	Language of service - English only	55	24	2	9	4	4	2	84	14	46
2014	Language of service - Both English and French	52	20	6	6	9	4	3	78	16	54
2011	Language of service - English only	46	39	8	7	0	0	0	85	7	72
2011	Language of service - Both English and French	54	28	4	7	0	0	7	88	7	46

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Language of service - English only	35	43	23	40
2017	Language of service - Both English and French	18	47	36	45
2014	Language of service - English only	18	47	35	46
2014	Language of service - Both English and French	26	39	35	54
2011	Language of service - English only	26	44	29	72
2011	Language of service - Both English and French	17	46	37	46

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Language of service - English only	21	7	29	29	7	7	14
2014	Language of service - Both English and French	7	36	22	15	9999	20	14
2011	Language of service - English only	21	16	16	21	9999	26	19

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	21	51	8	8	8	5	76	16	39
2017	Language of service - Both English and French	36	47	9	9	0	0	82	9	45
2014	Language of service - English only	40	40	9	2	9	0	80	11	46
2014	Language of service - Both English and French	53	34	4	4	4	2	88	8	54
2011	Language of service - English only	40	39	14	3	4	0	79	7	72
2011	Language of service - Both English and French	50	43	4	2	0	0	93	2	46
2008	Language of service - English only	53	29	5	11	2	0	82	13	62
2008	Language of service - Both English and French	55	36	4	2	2	0	91	4	47

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	5	38	23	20	10	5	45	32	40
2017	Language of service - Both English and French	9	31	29	18	13	0	40	31	45
2014	Language of service - English only	29	37	11	17	4	2	67	22	46
2014	Language of service - Both English and French	29	41	15	8	6	2	72	13	54
2011	Language of service - English only	21	47	22	4	1	4	71	6	72
2011	Language of service - Both English and French	46	39	7	9	0	0	85	9	46

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	20	28	35	15	3	0	0	18	48	40
2017	Language of service - Both English and French	29	33	24	11	2	0	0	13	62	45
2014	Language of service - English only	9	24	42	11	8	2	4	20	35	46
2014	Language of service - Both English and French	12	8	40	28	11	0	2	39	20	53
2011	Language of service - English only	8	36	35	13	6	1	1	19	46	72
2011	Language of service - Both English and French	7	17	41	20	11	0	4	32	25	46
2008	Language of service - English only	8	21	35	29	5	0	2	34	30	62
2008	Language of service - Both English and French	9	20	37	17	15	2	0	33	29	46

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	23	26	36	10	5	0	0	15	49	39
2017	Language of service - Both English and French	27	24	20	27	2	0	0	29	51	45
2014	Language of service - English only	7	11	39	22	15	2	4	39	19	46
2014	Language of service - Both English and French	6	11	26	36	15	4	2	54	18	53
2011	Language of service - English only	11	15	31	18	17	0	7	38	29	71
2011	Language of service - Both English and French	4	17	26	20	26	2	4	49	23	46
2008	Language of service - English only	6	16	31	26	19	2	0	46	23	62
2008	Language of service - Both English and French	4	13	13	35	30	2	2	68	18	46

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	31	33	21	13	0	0	3	13	66	39
2017	Language of service - Both English and French	23	30	36	2	2	5	2	5	56	44
2014	Language of service - English only	20	22	33	11	6	2	7	18	45	46
2014	Language of service - Both English and French	17	26	44	8	4	0	2	12	44	54
2011	Language of service - English only	18	26	35	11	10	0	0	21	44	72
2011	Language of service - Both English and French	17	22	30	15	11	2	2	27	41	46
2008	Language of service - English only	8	15	47	23	8	0	0	31	23	62
2008	Language of service - Both English and French	0	24	28	26	20	2	0	47	24	46

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	5	18	49	23	5	0	0	28	23	39
2017	Language of service - Both English and French	16	27	44	9	4	0	0	13	42	45
2014	Language of service - English only	5	11	38	38	2	2	5	43	16	45
2014	Language of service - Both English and French	8	23	29	29	9	2	0	39	31	52
2011	Language of service - English only	1	25	38	28	7	0	1	35	27	72
2011	Language of service - Both English and French	9	7	36	27	18	0	4	47	16	45
2008	Language of service - English only	7	10	36	36	11	0	0	48	16	61
2008	Language of service - Both English and French	4	17	41	15	20	2	0	36	22	46

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	31	23	28	10	5	3	0	16	55	39
2017	Language of service - Both English and French	31	20	33	9	4	2	0	14	52	45
2014	Language of service - English only	15	29	37	4	6	2	7	12	48	46
2014	Language of service - Both English and French	17	23	26	21	7	6	0	30	42	53
2011	Language of service - English only	11	28	39	14	7	0	1	21	39	72
2011	Language of service - Both English and French	9	30	26	13	20	2	0	33	40	46
2008	Language of service - English only	15	21	34	15	15	0	2	30	36	62
2008	Language of service - Both English and French	4	24	37	17	15	2	0	33	29	46

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	8	23	31	23	13	3	0	37	32	39
2017	Language of service - Both English and French	13	11	36	20	18	0	2	39	25	45
2014	Language of service - English only	11	17	44	15	6	2	4	23	30	46
2014	Language of service - Both English and French	15	20	34	21	2	4	4	25	38	53
2011	Language of service - English only	8	19	49	13	7	3	1	20	29	72
2011	Language of service - Both English and French	9	28	28	15	13	2	4	30	40	46
2008	Language of service - English only	11	34	29	19	5	2	0	25	46	62
2008	Language of service - Both English and French	9	26	38	17	4	4	2	23	36	47

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	21	18	41	15	5	0	0	21	38	39
2017	Language of service - Both English and French	16	29	42	7	7	0	0	13	44	45
2014	Language of service - English only	19	33	24	11	8	2	2	20	55	46
2014	Language of service - Both English and French	21	23	34	11	4	6	2	16	47	53

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	25	35	18	18	5	0	60	23	40
2017	Language of service - Both English and French	27	47	11	7	9	0	73	16	45
2014	Language of service - English only	33	26	13	17	9	2	60	27	46
2014	Language of service - Both English and French	34	34	6	19	6	2	69	25	54

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	30	40	5	18	8	70	25	40
2017	Language of service - Both English and French	31	42	16	7	4	73	11	45
2014	Language of service - English only	35	41	13	4	7	76	11	46
2014	Language of service - Both English and French	48	36	9	4	4	83	8	54

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	38	33	10	8	8	5	0	74	16	40
2017	Language of service - Both English and French	24	49	13	9	2	2	0	75	11	45
2014	Language of service - English only	44	31	16	4	2	0	2	77	7	45
2014	Language of service - Both English and French	40	33	19	2	2	4	0	77	4	54

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	45	10	8	5	5	76	13	40
2017	Language of service - Both English and French	33	44	9	11	2	0	78	13	45
2014	Language of service - English only	43	26	13	13	4	0	69	18	46
2014	Language of service - Both English and French	33	43	11	6	6	2	77	12	54
2011	Language of service - English only	26	40	17	8	0	8	73	9	72
2011	Language of service - Both English and French	48	37	9	4	2	0	85	7	46

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	43	28	15	10	3	3	0	72	13	40
2017	Language of service - Both English and French	38	42	9	9	2	0	0	80	11	45
2014	Language of service - English only	37	35	15	4	7	0	2	73	11	46
2014	Language of service - Both English and French	42	41	8	4	6	0	0	83	9	54
2011	Language of service - English only	40	38	15	6	0	1	0	79	6	72
2011	Language of service - Both English and French	61	28	2	9	0	0	0	89	9	46
2008	Language of service - English only	42	40	8	3	6	0	0	82	10	62
2008	Language of service - Both English and French	55	38	0	4	2	0	0	94	6	47

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	10	38	13	23	8	5	5	53	33	40
2017	Language of service - Both English and French	16	38	20	16	9	2	0	55	25	45
2014	Language of service - English only	24	24	6	22	15	4	4	53	41	46
2014	Language of service - Both English and French	24	33	15	13	11	4	0	59	25	54

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	54	28	10	5	0	3	84	5	39
2017	Language of service - Both English and French	49	31	18	0	2	0	80	2	45
2014	Language of service - English only	53	29	5	9	5	0	82	14	45
2014	Language of service - Both English and French	45	45	8	0	0	2	92	0	54
2011	Language of service - English only	42	35	18	1	1	3	79	3	72
2011	Language of service - Both English and French	59	35	0	4	0	2	96	4	46

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	25	40	15	13	8	0	0	65	20	40
2017	Language of service - Both English and French	29	36	22	7	4	2	0	66	11	45
2014	Language of service - English only	33	36	9	9	7	5	2	74	17	45
2014	Language of service - Both English and French	32	34	17	15	0	2	0	67	15	54
2011	Language of service - English only	22	47	11	4	8	6	1	75	13	72
2011	Language of service - Both English and French	49	36	9	2	2	2	0	86	5	45
2008	Language of service - English only	27	39	11	15	5	3	0	68	20	62
2008	Language of service - Both English and French	38	38	9	6	6	2	0	78	13	47

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	15	40	23	18	5	0	55	23	40
2017	Language of service - Both English and French	20	33	22	13	7	4	56	21	45
2014	Language of service - English only	18	31	18	14	9	11	55	25	45
2014	Language of service - Both English and French	18	30	21	13	11	8	51	26	54
2011	Language of service - English only	17	36	25	14	1	7	57	16	72
2011	Language of service - Both English and French	26	39	13	15	0	7	70	16	46

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	10	25	15	20	23	8	0	38	46	40
2017	Language of service - Both English and French	11	13	20	24	22	9	0	27	51	45
2014	Language of service - English only	16	9	11	20	20	20	3	33	53	45
2014	Language of service - Both English and French	7	19	17	22	17	13	5	32	48	54
2011	Language of service - English only	10	29	19	14	15	13	0	44	33	72
2011	Language of service - Both English and French	22	20	20	11	7	13	9	53	22	46

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	25	63	3	5	5	88	10	40
2017	Language of service - Both English and French	33	56	4	7	0	89	7	45
2014	Language of service - English only	32	46	4	11	7	78	18	46
2014	Language of service - Both English and French	44	38	6	8	5	82	13	54
2011	Language of service - English only	40	44	10	6	0	85	6	72
2011	Language of service - Both English and French	59	39	0	2	0	98	2	46
2008	Language of service - English only	45	40	5	8	2	85	10	62
2008	Language of service - Both English and French	49	38	6	6	0	87	6	47

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	33	28	8	28	5	60	33	40
2017	Language of service - Both English and French	51	22	7	18	2	73	20	45
2014	Language of service - English only	38	22	0	20	20	60	40	46
2014	Language of service - Both English and French	40	21	4	23	13	60	36	54
2011	Language of service - English only	46	43	4	7	0	89	7	72
2011	Language of service - Both English and French	63	30	4	0	2	93	2	46

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	38	43	8	8	5	0	80	13	40
2017	Language of service - Both English and French	53	33	4	7	2	0	87	9	45
2014	Language of service - English only	48	44	2	4	2	0	91	7	46
2014	Language of service - Both English and French	46	38	6	3	6	2	85	9	54

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	73	10	3	5	3	0	8	89	8	40
2017	Language of service - Both English and French	42	27	7	13	7	0	4	72	21	45
2014	Language of service - English only	76	15	0	2	0	0	7	98	2	46
2014	Language of service - Both English and French	50	24	6	13	5	2	0	75	19	54
2011	Language of service - English only	81	8	4	3	1	0	3	91	4	72
2011	Language of service - Both English and French	72	17	2	2	2	4	0	93	5	46
2008	Language of service - English only	76	19	0	3	2	0	0	95	5	62
2008	Language of service - Both English and French	51	30	9	4	4	0	2	83	9	47

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	70	10	3	10	0	8	86	11	40
2017	Language of service - Both English and French	47	20	2	7	20	4	70	28	45
2014	Language of service - English only	85	9	0	0	0	6	100	0	45
2014	Language of service - Both English and French	52	17	4	9	15	3	71	25	54
2011	Language of service - English only	82	8	3	1	3	3	93	4	72
2011	Language of service - Both English and French	63	17	7	9	4	0	80	13	46
2008	Language of service - English only	84	10	3	0	2	2	95	2	62
2008	Language of service - Both English and French	55	21	2	9	11	2	78	20	47

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	78	3	10	3	0	0	8	86	3	40
2017	Language of service - Both English and French	40	16	7	11	22	0	4	58	35	45
2014	Language of service - English only	76	9	7	0	0	2	6	93	0	46
2014	Language of service - Both English and French	47	11	8	9	18	0	7	62	30	54
2011	Language of service - English only	72	10	4	1	3	1	8	91	5	72
2011	Language of service - Both English and French	48	15	2	20	9	2	4	67	30	46
2008	Language of service - English only	69	3	5	2	3	2	16	88	6	62
2008	Language of service - Both English and French	45	13	13	9	11	0	11	64	21	47

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	83	5	3	3	0	0	8	95	3	40
2017	Language of service - Both English and French	51	11	2	7	22	0	7	67	31	45
2014	Language of service - English only	85	7	2	0	0	0	6	98	0	45
2014	Language of service - Both English and French	53	13	5	2	17	0	10	73	21	54
2011	Language of service - English only	75	6	7	0	3	0	10	89	3	72
2011	Language of service - Both English and French	67	7	4	7	9	0	7	79	16	46
2008	Language of service - English only	69	5	3	2	3	2	16	90	6	62
2008	Language of service - Both English and French	51	9	6	2	17	2	13	70	23	47

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	64	10	8	3	0	5	10	88	3	39
2017	Language of service - Both English and French	33	18	9	13	20	2	4	55	36	45
2014	Language of service - English only	70	9	8	2	0	2	8	88	2	46
2014	Language of service - Both English and French	33	15	6	17	17	6	7	55	38	54

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	65	13	8	5	0	0	10	86	6	40
2017	Language of service - Both English and French	36	29	4	9	16	2	4	69	26	45
2014	Language of service - English only	74	4	9	2	0	4	7	88	2	46
2014	Language of service - Both English and French	41	21	8	11	13	0	7	66	26	54
2011	Language of service - English only	68	17	6	1	1	3	4	91	3	72
2011	Language of service - Both English and French	57	17	11	11	2	2	0	76	13	46
2008	Language of service - English only	79	8	3	3	2	5	0	92	5	62
2008	Language of service - Both English and French	49	21	13	6	2	0	9	77	9	47

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	20	80	40
2017	Language of service - Both English and French	23	77	44
2014	Language of service - English only	34	66	46
2014	Language of service - Both English and French	15	85	54

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2014	Language of service - English only	51	16

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	80	10
2014	Language of service - English only	74	16

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	0	10

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	0	10
2014	Language of service - English only	0	16

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	0	10
2014	Language of service - English only	0	16

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2014	Language of service - English only	32	16

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	0	10

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	60	10
2014	Language of service - English only	63	16

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	50	10
2014	Language of service - English only	58	16

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2014	Language of service - English only	64	16

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	60	10
2014	Language of service - English only	50	16

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2014	Language of service - English only	50	16

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2014	Language of service - English only	58	16

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	60	10
2014	Language of service - English only	58	16

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	0	10
2014	Language of service - English only	0	16

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	0	10

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	50	10
2014	Language of service - English only	76	16

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2014	Language of service - English only	45	16

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	0	10

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	50	10
2014	Language of service - English only	63	16

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2014	Language of service - English only	37	16

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	0	10

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2014	Language of service - English only	0	15

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2014	Language of service - English only	48	15

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2014	Language of service - English only	55	15

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2014	Language of service - English only	83	15

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - Both English and French	100	0	10

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	8	13	30	13	13	20	5	27	33	40
2017	Language of service - Both English and French	9	11	20	9	16	31	4	31	38	45
2014	Language of service - English only	15	7	17	13	18	30	0	32	44	46
2014	Language of service - Both English and French	10	11	24	9	9	29	6	33	29	54

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	23	35	23	8	5	8	62	14	40
2017	Language of service - Both English and French	16	22	27	13	11	11	43	28	45
2014	Language of service - English only	26	26	8	18	13	9	57	34	46
2014	Language of service - Both English and French	23	32	23	11	4	8	59	16	54
2011	Language of service - English only	32	40	11	8	4	4	75	13	72
2011	Language of service - Both English and French	60	24	9	4	0	2	86	5	45

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	18	83	40
2017	Language of service - Both English and French	16	84	45
2014	Language of service - English only	15	85	46

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	8	18	28	5	8	28	8	38	19	40
2017	Language of service - Both English and French	11	11	20	9	9	36	4	37	30	45
2014	Language of service - English only	20	4	19	4	7	40	6	45	20	46
2014	Language of service - Both English and French	12	11	23	2	4	44	4	46	11	54

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	25	38	15	5	8	8	3	69	14	40
2017	Language of service - Both English and French	16	31	24	7	7	16	0	55	16	45
2014	Language of service - English only	27	27	20	7	5	16	0	63	13	45
2014	Language of service - Both English and French	31	24	17	2	2	24	0	73	5	54
2011	Language of service - English only	36	38	11	4	1	10	0	82	6	72
2011	Language of service - Both English and French	58	31	9	0	0	2	0	91	0	45

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	15	85	40
2017	Language of service - Both English and French	31	69	45
2014	Language of service - English only	25	75	45
2014	Language of service - Both English and French	23	77	54

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - Both English and French	86	14	14
2014	Language of service - English only	91	9	11
2014	Language of service - Both English and French	100	0	12

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - Both English and French	67	17	0	8	8	83	17	12
2014	Language of service - English only	30	40	20	10	0	70	10	10
2014	Language of service - Both English and French	58	8	8	17	8	67	25	12

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	36	54	3	0	3	0	5	95	3	39
2017	Language of service - Both English and French	38	47	7	7	0	0	2	86	7	45
2014	Language of service - English only	41	51	2	0	2	0	4	96	2	46
2014	Language of service - Both English and French	26	47	13	4	2	2	6	80	6	54
2011	Language of service - English only	32	50	8	3	1	0	6	87	4	72
2011	Language of service - Both English and French	20	41	14	7	0	5	14	75	8	44
2008	Language of service - English only	34	42	10	8	2	0	5	80	10	62
2008	Language of service - Both English and French	21	45	9	11	0	0	15	78	13	47

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	10	40	25	8	5	8	5	57	14	40
2017	Language of service - Both English and French	13	27	29	7	9	11	4	47	18	45
2014	Language of service - English only	20	24	22	2	4	22	6	61	9	46
2014	Language of service - Both English and French	9	28	17	6	0	32	8	63	9	54
2011	Language of service - English only	8	36	25	4	1	18	7	59	7	72
2011	Language of service - Both English and French	18	44	11	7	0	13	7	78	8	45

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	45	18	3	0	3	5	78	3	40
2017	Language of service - Both English and French	47	24	9	7	2	9	2	80	10	45
2014	Language of service - English only	37	24	9	4	2	18	6	80	9	46
2014	Language of service - Both English and French	36	30	11	4	0	11	8	81	5	54
2011	Language of service - English only	36	32	18	0	0	8	6	79	0	72
2011	Language of service - Both English and French	42	31	7	4	0	4	11	87	5	45
2008	Language of service - English only	35	34	13	6	0	8	3	78	7	62
2008	Language of service - Both English and French	36	28	9	2	2	11	13	83	6	47

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	13	41	21	0	5	15	5	68	6	39
2017	Language of service - Both English and French	25	30	16	7	9	11	2	63	18	44
2014	Language of service - English only	34	24	7	7	2	20	6	79	12	46
2014	Language of service - Both English and French	26	32	13	6	2	13	8	74	10	54
2011	Language of service - English only	24	29	21	4	0	15	7	68	5	72
2011	Language of service - Both English and French	44	27	11	2	0	11	4	84	3	45
2008	Language of service - English only	31	39	13	5	5	5	3	75	11	62
2008	Language of service - Both English and French	32	28	11	6	2	6	15	76	11	47

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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	45	28	10	13	3	3	0	74	15	40
2017	Language of service - Both English and French	48	27	9	0	16	0	0	75	16	44

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	50	23	10	13	3	3	0	74	15	40
2017	Language of service - Both English and French	51	22	13	2	11	0	0	73	13	45

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	23	38	18	13	10	0	0	60	23	40
2017	Language of service - Both English and French	13	40	20	13	7	7	0	57	21	45

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	8	33	30	23	8	0	0	40	30	40
2017	Language of service - Both English and French	11	24	29	20	16	0	0	36	36	45

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	35	13	30	10	13	0	0	48	23	40
2017	Language of service - Both English and French	48	30	14	5	5	0	0	77	9	44

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	5	30	25	23	18	0	0	35	40	40
2017	Language of service - Both English and French	7	31	27	16	20	0	0	38	36	45

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	13	35	38	5	10	0	0	48	15	40
2017	Language of service - Both English and French	7	31	38	13	11	0	0	38	24	45

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	8	18	25	23	28	0	0	25	50	40
2017	Language of service - Both English and French	2	24	29	27	18	0	0	27	44	45

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	20	38	28	3	8	5	0	61	11	40
2017	Language of service - Both English and French	14	52	18	7	9	0	0	66	16	44

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	18	33	23	23	5	0	0	50	28	40
2017	Language of service - Both English and French	20	36	20	16	7	2	0	57	23	45

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	10	40	20	20	10	0	0	50	30	40
2017	Language of service - Both English and French	16	40	24	18	2	0	0	56	20	45

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	5	25	25	23	23	0	0	30	45	40
2017	Language of service - Both English and French	4	29	22	29	16	0	0	33	44	45

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	10	28	28	13	23	0	0	38	35	40
2017	Language of service - Both English and French	7	32	25	18	18	0	0	39	36	44

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	23	30	13	23	8	0	5	55	32	40
2017	Language of service - Both English and French	16	31	31	13	9	0	0	47	22	45

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	50	23	18	5	5	0	0	73	10	40
2017	Language of service - Both English and French	60	29	7	4	0	0	0	89	4	45

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	65	13	10	0	10	3	0	79	10	40
2017	Language of service - Both English and French	58	20	11	4	7	0	0	78	11	45

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	60	20	8	5	8	0	0	80	13	40
2017	Language of service - Both English and French	48	43	9	0	0	0	0	91	0	44

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	43	28	13	10	8	0	0	70	18	40
2017	Language of service - Both English and French	42	27	11	9	11	0	0	69	20	45

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	55	13	5	8	3	0	18	82	12	40
2017	Language of service - Both English and French	50	25	2	0	0	2	20	97	0	44

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	45	30	8	8	8	0	3	77	15	40
2017	Language of service - Both English and French	48	30	18	0	0	0	5	81	0	44

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	40	30	8	15	5	0	3	72	21	40
2017	Language of service - Both English and French	67	16	9	7	2	0	0	82	9	45

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	63	23	10	3	0	0	3	87	3	40
2017	Language of service - Both English and French	48	30	11	5	7	0	0	77	11	44

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	8	20	45	15	13	0	0	28	28	40
2017	Language of service - Both English and French	9	20	43	18	7	2	0	30	26	44

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	15	28	43	8	8	0	0	15	43	40
2017	Language of service - Both English and French	2	38	38	18	4	0	0	22	40	45

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	25	25	33	10	5	3	0	26	74	40
2017	Language of service - Both English and French	36	32	25	0	2	5	0	38	62	44

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	3	29
2017	Language of service - Both English and French	0	26

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	7	29
2017	Language of service - Both English and French	8	26

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	10	29
2017	Language of service - Both English and French	4	26

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	55	29
2017	Language of service - Both English and French	58	26

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	29
2017	Language of service - Both English and French	0	26

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	52	29
2017	Language of service - Both English and French	62	26

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Language of service - English only	25	36	29	7	0	4	28
2017	Language of service - Both English and French	26	52	9	0	4	9	23

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	14	31	14	21	7	3	10	52	32	29
2017	Language of service - Both English and French	35	15	23	12	4	4	8	57	17	26

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	10	10	10	10	7	10	41	43	36	29
2017	Language of service - Both English and French	12	12	15	8	0	12	42	50	17	26

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for National Energy Board by Question 110. In what official language(s) do you provide services to the public?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.