2017 Public Service Employee Survey Results by Theme for National Energy Board by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	39	40	6	10	5	80	14	84
2017	Does not provide services to public	29	46	10	9	5	75	14	205
2014	Provides services to public	35	46	7	8	4	81	12	100
2014	Does not provide services to public	41	40	9	6	5	81	10	240
2011	Provides services to public	42	39	12	4	3	81	8	118
2011	Does not provide services to public	35	44	11	5	4	79	9	209
2008	Provides services to public	39	41	12	4	4	81	7	109
2008	Does not provide services to public	38	38	10	10	4	76	14	143

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	24	42	14	10	8	2	0	67	18	84
2017	Does not provide services to public	31	36	10	12	10	0	0	68	22	204

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	59	27	9	5	0	0	86	5	85
2017	Does not provide services to public	51	36	8	1	3	0	87	5	205
2014	Provides services to public	60	30	3	4	2	1	91	6	99
2014	Does not provide services to public	62	27	7	3	2	0	89	4	240
2011	Provides services to public	58	31	6	4	1	1	89	5	118
2011	Does not provide services to public	56	33	6	2	2	0	89	4	210

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	39	42	9	5	4	1	82	8	85
2017	Does not provide services to public	35	42	11	8	3	0	77	11	202
2014	Provides services to public	38	43	6	6	5	1	83	11	100
2014	Does not provide services to public	47	36	8	5	3	0	84	9	240
2011	Provides services to public	51	37	5	5	2	0	88	7	118
2011	Does not provide services to public	44	40	10	5	1	0	85	6	209
2008	Provides services to public	50	39	6	4	3	0	88	6	109
2008	Does not provide services to public	48	36	7	8	1	0	84	9	143

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	24	36	22	11	6	1	61	17	85
2017	Does not provide services to public	33	35	16	11	5	0	68	16	205
2014	Provides services to public	34	43	11	6	5	1	77	11	100
2014	Does not provide services to public	47	36	9	5	2	0	84	7	240
2011	Provides services to public	41	38	11	7	3	1	79	9	117
2011	Does not provide services to public	39	34	15	6	5	0	73	11	208

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	19	44	20	9	7	1	63	17	85
2017	Does not provide services to public	33	34	15	13	5	1	67	17	204
2014	Provides services to public	30	50	9	9	2	0	80	11	100
2014	Does not provide services to public	45	38	9	5	3	0	83	7	240
2011	Provides services to public	38	41	9	9	3	1	80	11	117
2011	Does not provide services to public	36	37	14	7	5	0	74	12	209
2008	Provides services to public	42	46	5	4	4	0	88	7	109
2008	Does not provide services to public	39	35	13	8	5	0	74	12	145

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	32	24	12	12	13	5	2	60	27	84
2017	Does not provide services to public	34	24	16	15	6	4	1	61	22	205
2014	Provides services to public	35	29	18	5	8	4	0	67	14	100
2014	Does not provide services to public	45	30	8	6	5	3	1	79	12	240
2011	Provides services to public	39	26	12	11	4	6	1	71	17	117
2011	Does not provide services to public	36	28	12	10	8	4	1	68	19	209
2008	Provides services to public	30	33	17	10	5	4	1	66	15	109
2008	Does not provide services to public	33	23	16	12	10	6	0	60	24	144

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	34	36	15	7	4	4	0	73	11	85
2017	Does not provide services to public	49	27	9	6	7	2	0	78	13	205
2014	Provides services to public	39	28	12	11	5	2	2	70	17	100
2014	Does not provide services to public	50	28	12	6	2	2	1	80	8	240
2011	Provides services to public	46	25	9	14	3	2	2	74	17	118
2011	Does not provide services to public	43	30	10	6	4	5	0	78	11	210
2008	Provides services to public	36	34	13	5	6	6	1	75	12	109
2008	Does not provide services to public	39	25	12	10	7	7	0	69	19	144

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	40	38	12	8	2	0	0	78	11	85
2017	Does not provide services to public	43	33	8	10	5	1	0	77	15	205
2014	Provides services to public	35	38	4	14	6	1	2	75	21	100
2014	Does not provide services to public	42	40	7	7	2	1	1	83	9	240
2011	Provides services to public	45	26	12	9	6	0	2	72	16	118
2011	Does not provide services to public	40	40	8	4	5	3	0	82	9	210
2008	Provides services to public	33	38	9	12	6	2	1	73	18	109
2008	Does not provide services to public	32	43	9	8	8	0	0	75	16	145

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	44	32	12	5	7	1	76	12	85
2017	Does not provide services to public	52	24	10	4	9	0	76	13	205
2014	Provides services to public	44	28	8	11	7	2	74	18	100
2014	Does not provide services to public	50	32	8	5	4	1	84	8	240

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	9	22	16	26	18	8	35	47	85
2017	Does not provide services to public	19	33	15	19	11	4	54	30	205
2014	Provides services to public	15	39	18	14	7	7	58	23	100
2014	Does not provide services to public	30	42	11	9	3	5	76	13	239
2011	Provides services to public	15	37	19	14	9	5	55	25	118
2011	Does not provide services to public	26	34	16	11	10	3	62	22	210

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	7	29	11	26	25	2	37	52	85
2017	Does not provide services to public	17	27	18	22	15	0	45	37	205
2014	Provides services to public	13	39	18	16	10	4	54	27	100
2014	Does not provide services to public	24	47	11	10	5	2	73	15	240
2011	Provides services to public	19	35	19	16	8	3	56	25	118
2011	Does not provide services to public	22	32	18	17	11	0	54	28	210
2008	Provides services to public	25	36	12	17	11	0	61	28	109
2008	Does not provide services to public	26	28	18	16	12	0	54	28	145

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	6	20	14	33	19	8	0	28	56	85
2017	Does not provide services to public	16	24	19	20	18	3	0	41	39	204
2014	Provides services to public	10	32	20	20	9	8	0	47	32	100
2014	Does not provide services to public	19	41	16	13	5	5	0	64	20	239
2011	Provides services to public	8	42	21	14	9	4	1	53	25	118
2011	Does not provide services to public	16	34	16	20	10	3	0	51	32	210
2008	Provides services to public	9	44	14	21	7	4	0	56	30	108
2008	Does not provide services to public	14	33	14	22	12	4	1	49	36	145

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	7	19	13	29	29	4	0	27	59	84
2017	Does not provide services to public	17	24	16	15	22	5	0	43	40	205
2014	Provides services to public	15	30	16	17	14	7	0	49	33	100
2014	Does not provide services to public	21	37	17	14	7	4	0	61	22	239
2011	Provides services to public	18	36	14	13	12	7	0	58	26	118
2011	Does not provide services to public	23	34	13	14	10	4	0	61	26	210
2008	Provides services to public	24	32	14	12	11	7	0	60	25	109
2008	Does not provide services to public	20	32	15	12	15	4	1	55	29	145

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	6	24	16	27	22	5	0	31	52	85
2017	Does not provide services to public	11	33	12	25	16	3	0	45	42	204
2014	Provides services to public	13	25	20	27	12	3	0	39	40	100
2014	Does not provide services to public	19	39	20	14	6	2	0	59	20	240
2011	Provides services to public	9	43	12	23	9	3	0	54	33	118
2011	Does not provide services to public	16	38	15	20	11	1	0	54	31	210
2008	Provides services to public	14	44	9	17	15	2	0	59	32	109
2008	Does not provide services to public	17	39	15	15	10	2	1	58	26	144

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	24	29	18	19	10	1	53	29	84
2017	Does not provide services to public	24	44	9	14	8	0	69	22	205
2014	Provides services to public	20	44	11	17	8	0	64	25	100
2014	Does not provide services to public	30	46	12	8	5	0	76	13	239
2011	Provides services to public	28	42	10	16	3	1	70	20	118
2011	Does not provide services to public	25	43	15	11	6	0	69	16	209

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	23	44	11	19	4	0	0	67	23	84
2017	Does not provide services to public	23	46	9	15	6	0	0	69	22	205

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	8	15	16	26	14	19	1	29	50	85
2017	Does not provide services to public	12	21	17	23	11	16	0	39	41	205
2014	Provides services to public	10	22	18	14	22	12	2	37	42	100
2014	Does not provide services to public	14	29	15	21	6	14	1	50	32	239

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	33	36	16	7	6	1	0	70	13	85
2017	Does not provide services to public	35	33	9	13	8	1	0	69	21	205
2014	Provides services to public	32	32	12	10	9	3	2	67	20	100
2014	Does not provide services to public	35	40	10	10	3	1	1	76	13	240
2011	Provides services to public	37	38	10	8	5	1	1	77	13	118
2011	Does not provide services to public	36	40	13	5	4	1	0	77	10	210
2008	Provides services to public	29	40	7	9	11	1	2	72	21	109
2008	Does not provide services to public	25	43	13	9	7	2	1	70	16	144

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Does not provide services to public	22	39	10	15	12	0	2	63	28	41
2014	Provides services to public	28	22	7	30	0	7	6	58	34	14
2014	Does not provide services to public	30	49	7	11	0	0	2	81	11	43

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	26	32	15	17	10	1	0	58	27	82
2017	Does not provide services to public	38	36	8	13	5	0	0	75	17	204
2014	Provides services to public	32	39	13	7	6	2	0	73	13	100
2014	Does not provide services to public	39	43	8	7	3	1	0	82	9	238
2011	Provides services to public	27	39	13	14	4	3	1	68	18	118
2011	Does not provide services to public	37	42	6	9	4	2	0	80	13	210
2008	Provides services to public	31	43	6	12	5	3	0	76	17	109
2008	Does not provide services to public	33	41	8	11	5	2	0	76	16	145

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	18	32	15	14	12	8	1	55	29	85
2017	Does not provide services to public	36	27	10	11	6	11	0	70	18	203
2014	Provides services to public	30	27	21	12	4	5	0	60	17	100
2014	Does not provide services to public	41	30	12	7	3	7	0	76	11	239
2011	Provides services to public	27	30	13	19	3	7	1	62	24	117
2011	Does not provide services to public	43	23	10	9	4	9	1	74	14	210
2008	Provides services to public	30	35	12	12	3	8	0	71	16	109
2008	Does not provide services to public	38	28	8	10	7	10	0	73	18	145

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	33	39	10	13	5	0	73	18	84
2017	Does not provide services to public	30	37	13	12	8	0	67	20	204
2014	Provides services to public	29	39	9	16	5	1	69	21	100
2014	Does not provide services to public	32	43	11	8	5	0	76	13	240
2011	Provides services to public	38	39	13	6	4	0	77	10	118
2011	Does not provide services to public	40	40	9	7	4	0	80	11	210
2008	Provides services to public	33	45	14	6	2	0	78	8	109
2008	Does not provide services to public	24	41	14	14	7	0	65	21	145

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	46	40	5	9	0	0	86	9	85
2017	Does not provide services to public	41	36	6	10	6	0	78	16	205
2014	Provides services to public	38	47	8	5	2	0	85	7	100
2014	Does not provide services to public	48	35	5	8	4	0	83	12	240
2011	Provides services to public	49	39	4	5	2	1	89	7	118
2011	Does not provide services to public	49	35	9	3	3	0	85	6	209
2008	Provides services to public	45	38	8	6	3	0	83	9	109
2008	Does not provide services to public	40	39	6	12	3	0	79	15	145

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	52	33	5	8	2	0	85	11	85
2017	Does not provide services to public	52	32	6	5	5	0	84	10	205
2014	Provides services to public	46	38	3	5	8	0	84	13	100
2014	Does not provide services to public	49	34	5	8	3	0	83	11	240
2011	Provides services to public	56	34	4	4	1	1	91	5	118
2011	Does not provide services to public	51	34	6	4	4	0	86	8	210
2008	Provides services to public	45	44	6	3	3	0	89	6	109
2008	Does not provide services to public	52	34	7	7	1	0	86	8	145

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	18	36	16	22	7	0	0	54	29	85
2017	Does not provide services to public	21	37	18	13	10	2	0	59	23	205
2014	Provides services to public	26	38	8	15	10	2	0	66	26	100
2014	Does not provide services to public	32	37	12	11	5	2	0	70	17	240
2011	Provides services to public	28	42	12	12	5	2	0	71	17	118
2011	Does not provide services to public	38	33	12	11	3	1	1	72	15	210
2008	Provides services to public	33	41	11	11	4	0	0	74	15	109
2008	Does not provide services to public	27	40	11	14	7	1	0	68	21	144

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	17	27	11	30	13	1	1	45	44	84
2017	Does not provide services to public	17	25	18	15	19	1	4	44	37	205
2014	Provides services to public	20	25	14	17	18	1	4	48	38	100
2014	Does not provide services to public	29	33	7	12	15	2	2	64	28	240
2011	Provides services to public	22	30	12	16	16	0	4	54	34	118
2011	Does not provide services to public	25	20	13	20	18	1	4	47	39	210
2008	Provides services to public	16	41	17	12	11	1	3	59	24	109
2008	Does not provide services to public	18	32	11	16	19	1	3	52	36	145

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	27	49	6	15	2	0	76	18	85
2017	Does not provide services to public	28	43	9	13	7	0	71	20	205
2014	Provides services to public	23	40	15	13	8	0	63	21	100
2014	Does not provide services to public	28	49	8	11	4	0	77	15	240
2011	Provides services to public	39	38	8	11	3	1	78	15	118
2011	Does not provide services to public	35	44	8	8	5	0	79	13	210

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	27	45	11	13	4	1	73	17	85
2017	Does not provide services to public	34	38	10	13	4	0	72	18	205
2014	Provides services to public	32	37	10	12	7	1	70	19	100
2014	Does not provide services to public	35	41	11	9	4	0	76	12	239

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	27	40	11	16	5	1	68	21	85
2017	Does not provide services to public	28	43	10	10	8	0	72	18	205
2014	Provides services to public	34	40	12	8	6	0	74	14	100
2014	Does not provide services to public	37	43	10	6	4	0	80	10	240
2011	Provides services to public	32	48	8	10	1	0	81	11	118
2011	Does not provide services to public	46	39	9	5	2	0	85	7	209

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	14	45	20	12	6	4	0	61	18	85
2017	Does not provide services to public	23	42	17	11	4	3	0	67	15	204

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	44	34	2	8	12	78	20	85
2017	Does not provide services to public	49	31	6	9	6	80	15	204
2014	Provides services to public	36	41	5	11	6	78	17	100
2014	Does not provide services to public	47	37	8	6	2	83	8	240
2011	Provides services to public	47	38	8	5	2	86	7	118
2011	Does not provide services to public	41	42	8	7	2	83	10	209

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	41	22	9	13	13	1	0	64	26	85
2017	Does not provide services to public	42	26	6	12	8	2	3	72	22	204
2014	Provides services to public	41	28	6	12	6	1	5	74	19	100
2014	Does not provide services to public	51	29	4	6	5	0	5	84	12	240
2011	Provides services to public	42	31	7	8	7	1	4	77	16	118
2011	Does not provide services to public	45	26	5	11	7	0	6	75	19	208
2008	Provides services to public	46	31	5	7	6	0	5	81	14	109
2008	Does not provide services to public	41	29	10	7	8	1	5	74	15	144

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	15	35	30	12	7	1	0	51	19	84
2017	Does not provide services to public	34	36	16	7	6	0	0	71	13	204
2014	Provides services to public	13	40	26	14	6	1	0	53	20	100
2014	Does not provide services to public	18	42	26	9	5	0	0	60	14	240
2011	Provides services to public	19	35	33	10	3	0	0	54	13	118
2011	Does not provide services to public	20	40	25	9	7	0	0	59	16	210
2008	Provides services to public	16	44	26	12	3	0	0	60	15	109
2008	Does not provide services to public	21	32	29	10	7	0	1	53	17	145

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	61	22	5	7	4	1	0	85	11	85
2017	Does not provide services to public	64	17	6	5	4	3	2	85	9	205
2014	Provides services to public	53	22	4	7	7	4	3	80	15	100
2014	Does not provide services to public	62	26	5	2	2	1	3	91	4	240
2011	Provides services to public	49	35	7	7	0	0	3	86	7	118
2011	Does not provide services to public	59	28	4	4	3	0	1	89	7	210

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Provides services to public	26	45	29	85
2017	Does not provide services to public	24	37	39	204
2014	Provides services to public	22	43	35	100
2014	Does not provide services to public	18	46	36	240
2011	Provides services to public	23	45	32	118
2011	Does not provide services to public	22	44	34	210

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Provides services to public	23	14	32	23	5	5	22
2017	Does not provide services to public	23	12	19	29	9	8	48
2014	Provides services to public	5	32	23	23	9999	17	22
2014	Does not provide services to public	19	23	12	30	9999	16	43
2011	Provides services to public	19	22	22	19	9999	19	27
2011	Does not provide services to public	15	17	21	26	9999	21	47

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	29	49	8	8	4	2	79	12	84
2017	Does not provide services to public	38	37	11	8	6	0	75	14	205
2014	Provides services to public	47	37	6	3	6	1	85	9	100
2014	Does not provide services to public	49	36	8	5	1	0	85	7	240
2011	Provides services to public	44	41	10	3	3	0	85	5	118
2011	Does not provide services to public	54	33	9	2	1	0	88	4	209
2008	Provides services to public	54	32	5	7	2	0	86	9	109
2008	Does not provide services to public	48	38	6	4	3	0	87	8	143

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	7	34	26	19	12	2	42	31	85
2017	Does not provide services to public	21	34	13	21	10	0	55	31	205
2014	Provides services to public	29	39	13	12	5	2	69	17	100
2014	Does not provide services to public	29	49	13	6	3	0	78	9	240
2011	Provides services to public	31	44	16	6	1	3	77	7	118
2011	Does not provide services to public	36	40	15	6	1	1	77	8	209

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	25	31	29	13	2	0	0	15	55	85
2017	Does not provide services to public	17	28	29	15	9	1	1	24	46	205
2014	Provides services to public	10	15	41	20	9	1	3	30	27	99
2014	Does not provide services to public	5	18	39	25	13	1	0	38	23	240
2011	Provides services to public	8	29	37	15	8	1	3	24	38	118
2011	Does not provide services to public	12	25	34	18	8	0	2	26	38	209
2008	Provides services to public	8	20	36	24	9	1	1	34	29	108
2008	Does not provide services to public	13	23	31	21	10	0	2	32	37	145

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	25	25	27	19	4	0	0	23	50	84
2017	Does not provide services to public	20	27	23	14	14	1	1	29	48	205
2014	Provides services to public	6	11	32	29	15	3	3	47	18	99
2014	Does not provide services to public	4	14	24	36	20	1	1	57	19	240
2011	Provides services to public	9	16	29	19	21	1	6	42	27	117
2011	Does not provide services to public	8	24	20	28	16	1	2	46	33	209
2008	Provides services to public	6	15	23	30	24	2	1	55	21	108
2008	Does not provide services to public	12	13	28	23	19	1	5	45	26	145

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	27	31	29	7	1	2	2	9	61	83
2017	Does not provide services to public	27	24	27	13	6	1	1	20	52	205
2014	Provides services to public	18	24	39	9	5	1	4	14	44	100
2014	Does not provide services to public	15	22	35	20	6	0	0	26	38	239
2011	Provides services to public	18	25	33	13	10	1	1	23	43	118
2011	Does not provide services to public	20	22	34	11	11	1	1	23	42	209
2008	Provides services to public	5	19	39	24	13	1	0	37	23	108
2008	Does not provide services to public	13	14	32	22	13	1	4	37	28	145

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	11	23	46	15	5	0	0	20	33	84
2017	Does not provide services to public	9	19	34	20	14	1	1	36	29	205
2014	Provides services to public	6	17	33	33	6	2	2	41	24	97
2014	Does not provide services to public	3	13	40	31	12	1	0	44	16	239
2011	Provides services to public	4	18	37	27	11	0	3	39	23	117
2011	Does not provide services to public	10	13	39	22	13	0	1	36	24	208
2008	Provides services to public	6	13	38	27	15	1	0	42	19	107
2008	Does not provide services to public	10	9	37	30	12	0	3	43	19	145

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	31	21	31	10	5	2	0	15	54	84
2017	Does not provide services to public	20	25	23	16	13	1	2	30	46	205
2014	Provides services to public	16	25	31	13	7	4	3	21	45	99
2014	Does not provide services to public	8	23	32	24	10	2	0	35	32	240
2011	Provides services to public	10	29	34	14	12	1	1	26	40	118
2011	Does not provide services to public	14	27	26	18	10	1	3	29	44	209
2008	Provides services to public	10	22	35	16	15	1	1	31	33	108
2008	Does not provide services to public	8	21	33	22	10	1	5	35	30	145

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	11	17	33	21	15	1	1	38	28	84
2017	Does not provide services to public	9	14	29	27	18	2	1	46	24	205
2014	Provides services to public	13	19	39	18	4	3	4	24	34	99
2014	Does not provide services to public	7	17	31	28	10	4	2	41	26	240
2011	Provides services to public	8	23	41	14	9	3	3	24	33	118
2011	Does not provide services to public	13	22	25	23	11	2	3	36	37	209
2008	Provides services to public	10	30	33	18	5	3	1	24	42	109
2008	Does not provide services to public	19	24	28	13	10	4	3	24	46	145

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	18	24	42	11	6	0	0	17	42	84
2017	Does not provide services to public	17	26	32	13	11	1	0	24	44	205
2014	Provides services to public	20	27	29	11	6	4	2	18	51	99
2014	Does not provide services to public	13	24	37	18	5	0	1	24	38	240

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	26	41	14	12	7	0	67	19	85
2017	Does not provide services to public	41	31	7	11	7	3	74	19	204
2014	Provides services to public	33	30	9	18	7	2	65	26	100
2014	Does not provide services to public	41	39	7	9	2	1	81	12	239

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	31	41	11	12	6	72	18	85
2017	Does not provide services to public	46	38	5	7	4	84	11	204
2014	Provides services to public	42	38	11	4	5	80	9	100
2014	Does not provide services to public	50	40	5	5	1	90	5	239

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	31	41	12	8	5	4	0	74	13	85
2017	Does not provide services to public	40	39	13	2	3	2	0	81	6	203
2014	Provides services to public	42	32	17	3	2	2	1	77	5	99
2014	Does not provide services to public	48	36	7	4	1	4	0	88	5	240

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	31	45	9	9	4	2	77	13	85
2017	Does not provide services to public	36	42	12	5	5	0	78	10	204
2014	Provides services to public	37	35	12	9	5	1	73	14	100
2014	Does not provide services to public	46	40	6	6	1	1	87	7	240
2011	Provides services to public	35	39	14	7	1	5	78	8	118
2011	Does not provide services to public	42	33	14	7	3	1	76	10	210

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	40	35	12	9	2	1	0	76	12	85
2017	Does not provide services to public	45	34	11	7	4	0	0	79	11	204
2014	Provides services to public	39	39	11	4	6	0	1	79	10	100
2014	Does not provide services to public	54	37	3	4	2	0	0	91	6	240
2011	Provides services to public	48	34	10	7	0	1	0	83	7	118
2011	Does not provide services to public	50	32	10	5	3	0	0	82	8	210
2008	Provides services to public	48	39	5	4	5	0	0	87	8	109
2008	Does not provide services to public	42	37	11	6	4	0	0	79	10	145

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	13	38	16	19	8	4	2	54	29	85
2017	Does not provide services to public	24	32	15	15	7	5	1	60	23	203
2014	Provides services to public	24	29	11	17	13	4	2	56	32	100
2014	Does not provide services to public	29	38	13	8	3	5	3	74	12	239

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	51	30	14	2	1	1	82	4	84
2017	Does not provide services to public	57	34	6	1	1	0	92	2	204
2014	Provides services to public	49	38	6	4	2	1	88	6	99
2014	Does not provide services to public	58	36	3	3	0	0	94	3	240
2011	Provides services to public	48	35	11	3	1	3	85	3	118
2011	Does not provide services to public	59	27	8	2	3	1	86	5	210

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	27	38	19	9	6	1	0	65	15	85
2017	Does not provide services to public	30	37	13	9	5	5	0	72	15	205
2014	Provides services to public	32	35	13	12	3	3	1	70	16	99
2014	Does not provide services to public	37	37	11	8	4	3	0	77	12	240
2011	Provides services to public	32	43	10	3	6	4	1	79	10	117
2011	Does not provide services to public	35	33	13	11	4	2	1	71	16	210
2008	Provides services to public	32	39	10	11	6	3	0	73	17	109
2008	Does not provide services to public	27	39	12	9	12	1	0	66	21	145

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	18	36	22	15	6	2	0	55	22	85
2017	Does not provide services to public	23	42	14	10	6	5	0	69	16	205
2014	Provides services to public	18	30	19	13	10	9	0	53	26	99
2014	Does not provide services to public	26	35	20	12	3	5	0	64	16	239
2011	Provides services to public	20	37	20	14	1	7	0	62	16	118
2011	Does not provide services to public	20	40	19	10	6	4	1	64	17	210

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	11	19	18	22	22	8	0	32	49	85
2017	Does not provide services to public	18	21	14	19	16	11	2	44	40	205
2014	Provides services to public	11	14	14	21	18	16	4	32	50	99
2014	Does not provide services to public	19	23	15	13	12	16	2	51	30	239
2011	Provides services to public	14	25	19	13	12	13	3	47	29	118
2011	Does not provide services to public	13	23	22	11	14	11	5	43	30	210

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	29	59	4	6	2	88	8	85
2017	Does not provide services to public	50	36	2	7	4	87	11	205
2014	Provides services to public	38	42	5	9	6	80	15	100
2014	Does not provide services to public	38	48	4	6	4	86	10	240
2011	Provides services to public	47	42	6	4	0	90	4	118
2011	Does not provide services to public	49	44	1	4	2	92	6	208
2008	Provides services to public	47	39	6	7	1	86	8	109
2008	Does not provide services to public	49	39	4	8	1	88	8	145

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	42	25	7	22	4	67	26	85
2017	Does not provide services to public	49	28	6	13	4	78	17	205
2014	Provides services to public	39	21	2	21	16	60	38	100
2014	Does not provide services to public	36	30	8	16	10	66	26	239
2011	Provides services to public	53	38	4	4	1	91	5	118
2011	Does not provide services to public	60	28	5	5	1	89	6	209

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	46	38	6	7	4	0	84	11	85
2017	Does not provide services to public	60	28	4	5	3	0	88	7	203
2014	Provides services to public	47	40	4	4	4	1	88	8	100
2014	Does not provide services to public	60	31	4	3	2	1	91	5	239

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	56	19	5	9	5	0	6	80	15	85
2017	Does not provide services to public	75	12	4	2	1	2	4	93	3	204
2014	Provides services to public	62	20	3	8	3	1	3	85	11	100
2014	Does not provide services to public	75	15	5	2	1	1	1	92	3	240
2011	Provides services to public	77	12	3	3	2	2	2	92	4	118
2011	Does not provide services to public	84	10	2	2	0	0	1	95	2	209
2008	Provides services to public	65	24	4	4	3	0	1	90	6	109
2008	Does not provide services to public	74	14	7	1	1	0	3	91	2	145

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	58	15	2	8	11	6	78	20	85
2017	Does not provide services to public	72	12	4	2	5	5	88	7	205
2014	Provides services to public	67	13	2	5	8	5	84	14	99
2014	Does not provide services to public	75	14	5	1	2	2	91	3	240
2011	Provides services to public	75	12	4	4	3	2	88	8	118
2011	Does not provide services to public	82	8	2	2	1	5	94	4	209
2008	Provides services to public	72	15	3	4	6	2	88	9	109
2008	Does not provide services to public	73	12	6	3	3	4	88	6	145

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	58	9	8	7	12	0	6	71	20	85
2017	Does not provide services to public	67	8	6	5	5	1	8	83	10	204
2014	Provides services to public	60	10	7	5	10	1	7	76	16	100
2014	Does not provide services to public	73	11	7	3	1	0	5	89	4	239
2011	Provides services to public	63	12	3	8	5	2	7	81	15	118
2011	Does not provide services to public	73	8	6	3	5	0	5	85	9	210
2008	Provides services to public	59	7	8	5	6	1	14	77	13	109
2008	Does not provide services to public	56	10	10	4	4	5	12	79	10	145

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	66	8	2	5	12	0	7	80	18	85
2017	Does not provide services to public	72	7	5	2	5	0	9	87	8	203
2014	Provides services to public	67	10	4	1	9	0	9	85	11	99
2014	Does not provide services to public	74	10	6	3	2	0	6	89	4	240
2011	Provides services to public	72	6	6	3	5	0	8	85	8	118
2011	Does not provide services to public	73	8	6	2	4	0	8	88	6	210
2008	Provides services to public	61	6	5	2	9	2	15	81	13	109
2008	Does not provide services to public	65	7	5	3	2	3	15	87	7	144

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	48	14	8	8	11	4	7	69	21	84
2017	Does not provide services to public	60	13	8	6	4	1	8	80	11	205
2014	Provides services to public	50	12	7	10	9	4	8	71	22	100
2014	Does not provide services to public	60	14	10	3	0	1	10	84	4	240

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	49	21	6	7	8	1	7	77	17	85
2017	Does not provide services to public	56	17	7	6	3	4	6	82	10	205
2014	Provides services to public	56	13	8	7	7	2	7	76	15	100
2014	Does not provide services to public	57	17	11	3	1	5	6	84	4	240
2011	Provides services to public	64	17	8	5	2	3	3	85	7	118
2011	Does not provide services to public	71	13	5	2	3	1	4	89	6	210
2008	Provides services to public	66	14	7	5	2	3	4	85	7	109
2008	Does not provide services to public	63	12	12	3	3	1	6	81	6	145

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	21	79	84
2017	Does not provide services to public	13	87	205
2014	Provides services to public	24	76	100
2014	Does not provide services to public	11	89	240

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	33	18
2017	Does not provide services to public	50	28
2014	Provides services to public	38	24
2014	Does not provide services to public	54	26

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	78	18
2017	Does not provide services to public	64	28
2014	Provides services to public	79	24
2014	Does not provide services to public	65	26

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	Total responses
2017	Provides services to public	18
2017	Does not provide services to public	28
2014	Does not provide services to public	26

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Provides services to public	18
2017	Does not provide services to public	28
2014	Provides services to public	24
2014	Does not provide services to public	26

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	18
2014	Provides services to public	0	24

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	21	24
2014	Does not provide services to public	0	26

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	18

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	61	18
2017	Does not provide services to public	39	28
2014	Provides services to public	50	24
2014	Does not provide services to public	31	26

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	39	18
2017	Does not provide services to public	46	28
2014	Provides services to public	55	24
2014	Does not provide services to public	23	26

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	33	18
2017	Does not provide services to public	50	28
2014	Provides services to public	59	24
2014	Does not provide services to public	35	26

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	56	18
2017	Does not provide services to public	46	28
2014	Provides services to public	50	24
2014	Does not provide services to public	42	26

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	39	28
2014	Provides services to public	50	24
2014	Does not provide services to public	27	26

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	56	18
2017	Does not provide services to public	64	28
2014	Provides services to public	55	24
2014	Does not provide services to public	46	26

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	50	18
2017	Does not provide services to public	21	28
2014	Provides services to public	42	24
2014	Does not provide services to public	23	26

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	Provides services to public	18
2017	Does not provide services to public	28
2014	Provides services to public	24
2014	Does not provide services to public	26

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	20	24
2014	Does not provide services to public	0	26

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	56	18
2017	Does not provide services to public	50	28
2014	Provides services to public	71	24
2014	Does not provide services to public	58	26

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	33	18
2017	Does not provide services to public	21	28
2014	Provides services to public	30	24
2014	Does not provide services to public	19	26

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	20	24

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	39	18
2017	Does not provide services to public	39	28
2014	Provides services to public	58	24
2014	Does not provide services to public	46	26

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	21	28
2014	Provides services to public	33	24
2014	Does not provide services to public	19	26

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	21	24

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2014	Does not provide services to public	0	26

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	21	24

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	39	18
2017	Does not provide services to public	39	28
2014	Provides services to public	20	24
2014	Does not provide services to public	35	26

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2014	Does not provide services to public	23	26

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	27	26
2014	Provides services to public	21	23
2014	Does not provide services to public	23	26

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	17

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	0	23

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	29	17
2017	Does not provide services to public	23	26
2014	Provides services to public	49	23
2014	Does not provide services to public	38	26

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	22	23

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	59	17
2017	Does not provide services to public	42	26
2014	Provides services to public	62	23
2014	Does not provide services to public	42	26

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	0	26
2014	Does not provide services to public	0	26

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	29	17
2017	Does not provide services to public	54	26
2014	Provides services to public	75	23
2014	Does not provide services to public	58	26

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	100	0	18
2017	Does not provide services to public	93	7	28

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	8	12	25	11	14	26	5	29	36	85
2017	Does not provide services to public	21	15	19	8	6	25	6	52	21	205
2014	Provides services to public	13	9	21	11	13	30	3	33	36	100
2014	Does not provide services to public	16	19	15	5	4	33	9	60	15	240

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	19	28	25	11	8	9	0	52	21	85
2017	Does not provide services to public	35	32	13	8	5	6	1	72	14	205
2014	Provides services to public	24	29	16	14	8	8	0	58	24	100
2014	Does not provide services to public	36	34	13	5	2	9	1	78	7	240
2011	Provides services to public	43	34	10	7	3	3	0	80	10	117
2011	Does not provide services to public	42	31	14	8	2	3	0	75	10	210

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	16	84	85
2017	Does not provide services to public	6	94	205
2014	Provides services to public	11	89	100
2014	Does not provide services to public	3	97	240

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	36	14
2017	Does not provide services to public	57	14

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	93	14
2017	Does not provide services to public	71	14
2014	Provides services to public	72	11

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	14
2014	Provides services to public	0	11

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Provides services to public	14
2017	Does not provide services to public	14
2014	Provides services to public	11

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	Total responses
2017	Provides services to public	14
2017	Does not provide services to public	14
2014	Provides services to public	11

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	0	11

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	14
2017	Does not provide services to public	0	14

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	36	14

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	57	14

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	43	14
2017	Does not provide services to public	43	14
2014	Provides services to public	44	11

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	Total responses
2017	Provides services to public	14
2017	Does not provide services to public	14
2014	Provides services to public	11

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	14
2017	Does not provide services to public	0	14

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	14
2017	Does not provide services to public	0	14

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	Provides services to public	14
2017	Does not provide services to public	14
2014	Provides services to public	11

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	0	14
2014	Provides services to public	44	11

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	0	11

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	14
2014	Provides services to public	0	11

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	0	11

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	14

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	0	14

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	57	14
2017	Does not provide services to public	57	14

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	13
2014	Provides services to public	0	11

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	13
2014	Provides services to public	0	11

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	Total responses
2017	Provides services to public	13
2017	Does not provide services to public	13
2014	Provides services to public	11

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	13
2017	Does not provide services to public	0	13

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	0	11

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	Total responses
2017	Provides services to public	13
2017	Does not provide services to public	13
2014	Provides services to public	11

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	38	13

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	54	13
2017	Does not provide services to public	62	13
2014	Provides services to public	46	11

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	0	13
2014	Provides services to public	0	11

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	54	13
2017	Does not provide services to public	85	13
2014	Provides services to public	65	11

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	13
2017	Does not provide services to public	0	13

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	38	13
2017	Does not provide services to public	0	13

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	100	0	14
2017	Does not provide services to public	100	0	14

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	9	14	24	7	8	32	6	38	25	85
2017	Does not provide services to public	22	13	20	2	2	35	6	59	8	205
2014	Provides services to public	16	8	21	3	5	42	5	45	15	100
2014	Does not provide services to public	20	16	16	2	0	39	7	67	4	239

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	20	34	20	6	7	12	1	62	15	85
2017	Does not provide services to public	38	31	16	2	2	9	1	78	5	205
2014	Provides services to public	29	25	18	4	3	21	0	68	9	99
2014	Does not provide services to public	38	34	14	1	0	13	0	83	1	240
2011	Provides services to public	44	35	10	3	1	7	0	85	4	117
2011	Does not provide services to public	50	29	11	3	0	7	0	84	4	210

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	24	76	85
2017	Does not provide services to public	19	81	205
2014	Provides services to public	24	76	99
2014	Does not provide services to public	10	90	240

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	75	25	20
2017	Does not provide services to public	88	13	40
2014	Provides services to public	96	4	23
2014	Does not provide services to public	84	16	25

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	60	20	7	7	7	0	80	13	15
2017	Does not provide services to public	49	31	3	11	3	3	82	15	35
2014	Provides services to public	45	23	14	14	5	0	68	18	22
2014	Does not provide services to public	53	42	0	5	0	0	95	5	21

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	37	50	5	4	1	0	4	90	5	84
2017	Does not provide services to public	43	42	4	1	1	0	9	93	3	205
2014	Provides services to public	33	49	8	2	2	1	5	87	4	100
2014	Does not provide services to public	33	51	4	2	1	2	8	93	3	240
2011	Provides services to public	28	47	10	4	1	2	9	83	6	116
2011	Does not provide services to public	28	49	6	3	1	1	12	87	5	210
2008	Provides services to public	28	43	9	9	1	0	9	79	11	109
2008	Does not provide services to public	19	50	9	3	3	3	12	82	7	145

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	12	33	27	7	7	9	5	52	16	85
2017	Does not provide services to public	17	29	14	8	2	21	8	65	15	205
2014	Provides services to public	14	26	19	4	2	27	7	62	9	100
2014	Does not provide services to public	16	28	16	7	3	21	9	63	14	240
2011	Provides services to public	12	39	20	5	1	16	7	67	8	117
2011	Does not provide services to public	13	30	15	3	3	26	9	67	9	210

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	38	34	13	5	1	6	4	79	6	85
2017	Does not provide services to public	46	22	11	3	3	8	7	80	7	205
2014	Provides services to public	36	27	10	4	1	14	7	81	6	100
2014	Does not provide services to public	47	30	8	1	0	6	8	90	1	240
2011	Provides services to public	38	32	14	2	0	7	8	82	2	117
2011	Does not provide services to public	39	28	9	3	2	9	11	83	7	210
2008	Provides services to public	36	31	11	5	1	9	7	80	7	109
2008	Does not provide services to public	33	31	11	1	2	10	10	82	4	144

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	19	35	18	4	7	13	4	65	13	83
2017	Does not provide services to public	36	27	13	4	4	10	6	75	9	205
2014	Provides services to public	30	28	10	6	2	16	7	76	11	100
2014	Does not provide services to public	38	32	9	3	0	10	7	85	5	240
2011	Provides services to public	32	28	17	3	0	14	6	74	4	117
2011	Does not provide services to public	31	29	10	7	2	12	10	76	11	210
2008	Provides services to public	31	34	12	6	4	6	8	76	11	109
2008	Does not provide services to public	25	27	15	9	3	11	10	65	16	145

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	46	27	10	6	10	1	0	75	16	84
2017	Does not provide services to public	56	26	6	6	6	0	0	83	11	205

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	51	22	12	7	7	1	0	74	14	85
2017	Does not provide services to public	56	23	7	4	7	2	0	81	11	205

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	18	39	19	13	8	4	0	59	22	85
2017	Does not provide services to public	25	51	14	4	3	3	0	78	7	204

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	9	28	29	21	12	0	0	38	33	85
2017	Does not provide services to public	17	33	19	19	9	3	0	52	29	204

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	42	21	21	7	8	0	0	63	15	84
2017	Does not provide services to public	32	27	17	12	10	1	0	60	22	204

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	6	31	26	19	19	0	0	36	38	85
2017	Does not provide services to public	11	34	26	14	13	0	0	46	28	205

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	9	33	38	9	11	0	0	42	20	85
2017	Does not provide services to public	21	35	18	13	11	1	1	58	24	204

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	5	21	27	25	22	0	0	26	47	85
2017	Does not provide services to public	18	22	24	16	19	1	0	41	35	204

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	17	45	23	5	8	2	0	63	13	84
2017	Does not provide services to public	40	27	15	7	7	1	2	70	14	204

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	19	34	21	19	6	1	0	54	25	85
2017	Does not provide services to public	25	32	20	12	11	0	0	57	23	204

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	13	40	22	19	6	0	0	53	25	85
2017	Does not provide services to public	20	30	24	16	9	0	0	50	26	205

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	5	27	24	26	19	0	0	32	45	85
2017	Does not provide services to public	16	24	25	19	15	1	0	40	34	205

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	8	30	26	15	20	0	0	38	36	84
2017	Does not provide services to public	15	28	19	20	16	1	0	44	37	205

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	19	31	22	18	8	0	2	51	27	85
2017	Does not provide services to public	29	30	23	11	7	1	0	59	18	204

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	55	26	12	5	2	0	0	81	7	85
2017	Does not provide services to public	58	22	11	4	4	0	1	81	8	203

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	61	16	11	2	8	1	0	79	11	85
2017	Does not provide services to public	76	12	4	3	3	0	1	90	7	204

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	54	32	8	2	4	0	0	86	6	84
2017	Does not provide services to public	51	34	7	6	2	0	1	86	8	204

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	42	27	12	9	9	0	0	69	19	85
2017	Does not provide services to public	49	24	8	10	7	0	1	74	17	204

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	52	19	4	4	1	1	19	90	6	84
2017	Does not provide services to public	53	13	6	1	1	0	26	89	4	205

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	46	30	13	4	4	0	4	79	7	84
2017	Does not provide services to public	63	24	6	3	1	0	3	89	5	202

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	54	22	8	11	4	0	1	77	14	85
2017	Does not provide services to public	62	21	10	2	4	0	1	84	6	204

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	55	26	11	4	4	0	1	82	7	84
2017	Does not provide services to public	56	28	9	4	1	0	2	85	5	203

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	8	20	44	17	10	1	0	29	27	84
2017	Does not provide services to public	10	32	39	13	6	0	0	42	19	204

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	8	33	40	13	6	0	0	19	41	85
2017	Does not provide services to public	9	24	38	25	5	0	0	29	32	205

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	31	29	29	5	4	4	0	32	68	84
2017	Does not provide services to public	25	33	29	4	4	5	0	26	74	205

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	2	55
2017	Does not provide services to public	3	143

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	7	55
2017	Does not provide services to public	13	143

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	7	55
2017	Does not provide services to public	9	143

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	56	55
2017	Does not provide services to public	34	143

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	55
2017	Does not provide services to public	1	143

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	56	55
2017	Does not provide services to public	60	143

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Provides services to public	25	43	20	4	2	6	51
2017	Does not provide services to public	35	46	8	3	1	6	143

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	24	24	18	16	5	4	9	54	25	55
2017	Does not provide services to public	33	29	9	11	7	2	11	70	20	146

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	11	11	13	9	4	11	42	46	27	55
2017	Does not provide services to public	8	7	11	3	9	9	54	41	31	146

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for National Energy Board by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.