2017 Public Service Employee Survey Results by Theme for Public Safety Canada by Question 118. Are you a member of a visible minority group?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	26	49	9	8	7	76	15	114
2017	Non-visible minority	31	44	9	10	5	76	16	683
2014	Visible minority	27	43	13	11	7	69	18	89
2014	Non-visible minority	28	38	12	12	10	66	22	673
2011	Visible minority	32	39	13	9	7	71	15	91
2011	Non-visible minority	32	40	11	8	7	73	16	752
2008	Visible minority	27	39	16	9	9	66	18	71
2008	Non-visible minority	33	41	11	8	7	75	15	674

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	20	45	13	10	12	0	0	66	22	115
2017	Non-visible minority	34	35	12	11	8	0	0	69	19	683

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	43	36	9	6	5	0	80	11	114
2017	Non-visible minority	49	37	8	4	2	0	85	7	683
2014	Visible minority	58	24	15	1	2	0	82	3	88
2014	Non-visible minority	56	28	9	3	3	1	84	7	673
2011	Visible minority	45	42	11	2	0	0	87	2	91
2011	Non-visible minority	56	30	10	2	2	0	86	4	754

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	34	39	15	6	7	0	72	13	113
2017	Non-visible minority	38	38	10	9	5	0	76	14	680
2014	Visible minority	32	37	14	9	7	1	70	16	89
2014	Non-visible minority	33	37	13	9	8	0	70	17	673
2011	Visible minority	39	41	14	4	1	0	80	6	91
2011	Non-visible minority	38	41	9	8	4	0	79	12	754
2008	Visible minority	34	46	8	7	6	0	80	13	71
2008	Non-visible minority	39	42	7	9	3	0	81	12	682

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	21	34	22	6	17	0	55	23	115
2017	Non-visible minority	27	30	18	13	12	0	58	24	682
2014	Visible minority	17	37	18	10	16	2	55	26	89
2014	Non-visible minority	15	31	17	19	18	1	45	37	673
2011	Visible minority	24	34	20	11	8	3	60	19	91
2011	Non-visible minority	22	33	20	12	12	1	56	24	753

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	21	40	16	8	15	0	61	22	114
2017	Non-visible minority	29	35	13	14	9	0	64	23	683
2014	Visible minority	15	40	14	14	17	1	55	31	89
2014	Non-visible minority	17	32	16	20	15	0	49	35	673
2011	Visible minority	26	40	17	8	9	1	67	17	91
2011	Non-visible minority	24	40	14	11	10	0	64	21	754
2008	Visible minority	22	40	22	4	9	3	63	13	72
2008	Non-visible minority	22	34	17	15	11	0	56	26	683

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	13	29	17	19	18	3	0	44	39	115
2017	Non-visible minority	27	23	19	14	13	4	1	53	28	681
2014	Visible minority	13	27	24	10	19	7	0	43	32	89
2014	Non-visible minority	19	20	18	17	21	5	0	41	40	673
2011	Visible minority	25	24	17	13	15	7	0	52	30	90
2011	Non-visible minority	25	28	16	11	14	4	1	56	27	755
2008	Visible minority	23	22	19	21	11	5	0	47	33	71
2008	Non-visible minority	19	26	18	18	13	5	1	48	33	683

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	38	36	14	4	7	1	0	75	11	115
2017	Non-visible minority	47	29	8	7	6	2	1	79	13	682
2014	Visible minority	39	27	13	11	8	3	0	67	20	89
2014	Non-visible minority	44	27	11	7	7	2	1	73	15	673
2011	Visible minority	42	21	12	12	11	1	0	64	23	90
2011	Non-visible minority	41	30	12	7	6	2	1	74	14	754
2008	Visible minority	31	28	13	11	11	3	3	63	23	71
2008	Non-visible minority	45	26	9	9	7	4	1	74	17	683

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	42	32	10	11	5	1	0	74	16	115
2017	Non-visible minority	46	29	8	10	6	1	1	76	16	682
2014	Visible minority	31	36	13	11	8	1	0	68	19	89
2014	Non-visible minority	43	28	9	11	8	0	0	71	19	673
2011	Visible minority	38	31	11	10	11	0	0	69	21	91
2011	Non-visible minority	40	32	9	11	7	0	1	73	18	753
2008	Visible minority	31	30	12	8	17	0	1	62	26	71
2008	Non-visible minority	39	31	8	11	9	1	1	71	21	683

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	49	26	9	8	8	0	74	17	115
2017	Non-visible minority	51	26	9	6	7	0	78	13	681
2014	Visible minority	43	26	14	3	12	1	70	16	89
2014	Non-visible minority	43	29	9	8	10	0	73	18	671

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	28	29	16	9	11	7	0	62	22	115
2017	Non-visible minority	28	37	12	9	10	4	0	68	20	683
2014	Visible minority	19	29	13	10	15	12	1	56	29	89
2014	Non-visible minority	14	30	19	15	14	8	0	48	31	673
2011	Visible minority	29	23	15	11	12	8	1	57	26	91
2011	Non-visible minority	26	29	20	10	9	7	0	59	20	752

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	25	31	18	11	15	1	0	56	26	114
2017	Non-visible minority	26	36	13	12	12	1	0	63	24	682
2014	Visible minority	18	24	20	16	16	5	1	45	34	89
2014	Non-visible minority	13	30	18	19	17	2	0	44	37	671
2011	Visible minority	31	25	20	11	12	1	0	56	24	90
2011	Non-visible minority	24	32	18	11	13	2	0	57	25	751
2008	Visible minority	19	31	17	19	11	3	0	52	31	71
2008	Non-visible minority	18	31	16	18	14	4	0	51	33	678

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	19	24	21	17	15	4	0	44	34	115
2017	Non-visible minority	18	31	17	17	12	4	0	52	30	683
2014	Visible minority	10	21	22	22	16	9	0	34	42	88
2014	Non-visible minority	9	27	18	23	19	4	0	37	44	673
2011	Visible minority	14	35	14	17	12	7	0	53	32	91
2011	Non-visible minority	16	34	18	17	11	4	0	52	29	754
2008	Visible minority	11	32	19	18	10	8	3	48	31	71
2008	Non-visible minority	9	26	18	24	16	7	0	39	43	682

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	18	21	15	20	18	8	0	42	42	115
2017	Non-visible minority	22	30	16	13	15	4	0	54	29	682
2014	Visible minority	12	22	18	18	19	10	0	39	42	89
2014	Non-visible minority	12	29	20	17	18	5	0	43	37	673
2011	Visible minority	16	32	17	10	13	12	0	55	26	91
2011	Non-visible minority	20	32	16	14	12	6	0	55	28	754
2008	Visible minority	9	26	22	14	14	13	1	41	33	71
2008	Non-visible minority	11	25	15	20	18	10	0	40	43	683

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	20	23	17	21	17	2	44	38	115
2017	Non-visible minority	17	33	13	19	15	4	52	35	682
2014	Visible minority	11	27	14	27	14	8	41	44	89
2014	Non-visible minority	7	29	17	24	20	3	37	45	673
2011	Visible minority	14	28	16	23	18	1	43	41	91
2011	Non-visible minority	16	34	18	18	13	2	50	31	754
2008	Visible minority	14	40	8	20	17	1	54	37	71
2008	Non-visible minority	14	29	16	24	15	3	43	40	682

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	43	16	10	9	0	65	19	115
2017	Non-visible minority	32	35	11	13	8	0	68	21	683
2014	Visible minority	19	36	13	19	14	0	54	33	89
2014	Non-visible minority	23	32	16	14	14	0	55	28	673
2011	Visible minority	21	39	13	13	12	1	61	26	90
2011	Non-visible minority	25	37	14	13	10	0	63	23	752

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	20	48	11	12	8	0	0	68	21	115
2017	Non-visible minority	25	44	9	14	7	0	0	69	22	682

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	10	13	22	15	19	20	0	29	43	114
2017	Non-visible minority	15	26	14	13	12	18	3	51	31	682
2014	Visible minority	11	19	26	11	18	12	2	36	34	89
2014	Non-visible minority	13	24	18	14	15	13	3	44	35	673

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	42	34	6	9	8	0	1	77	17	115
2017	Non-visible minority	39	38	8	8	6	1	0	78	14	683
2014	Visible minority	41	24	10	13	10	1	0	67	23	89
2014	Non-visible minority	39	32	10	9	9	0	0	72	18	673
2011	Visible minority	34	31	10	14	11	0	0	65	25	91
2011	Non-visible minority	37	34	11	10	6	0	1	72	17	754
2008	Visible minority	29	32	10	14	15	0	0	61	29	71
2008	Non-visible minority	34	33	11	11	9	1	1	68	21	683

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	28	13	11	17	3	3	55	31	29
2017	Non-visible minority	27	35	10	12	6	3	7	69	20	260
2014	Visible minority	19	19	14	11	24	0	13	44	40	21
2014	Non-visible minority	27	32	12	11	5	4	8	67	19	208

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	32	19	20	16	9	2	0	53	27	114
2017	Non-visible minority	38	34	10	12	6	1	0	72	18	683
2014	Visible minority	35	31	14	12	6	1	1	67	18	89
2014	Non-visible minority	32	35	12	12	7	1	1	69	19	673
2011	Visible minority	34	38	10	8	7	2	1	74	15	91
2011	Non-visible minority	36	37	9	9	6	1	1	75	16	755
2008	Visible minority	30	33	16	13	6	0	2	64	20	71
2008	Non-visible minority	36	37	10	10	5	1	1	74	15	683

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	20	21	16	11	16	16	1	48	32	114
2017	Non-visible minority	35	28	11	8	8	9	0	69	18	682
2014	Visible minority	24	38	10	11	9	7	1	67	22	89
2014	Non-visible minority	33	23	14	14	10	6	1	60	25	672
2011	Visible minority	33	21	17	7	10	10	2	62	19	90
2011	Non-visible minority	39	24	10	12	9	5	1	68	22	754
2008	Visible minority	25	28	16	12	10	10	0	59	24	71
2008	Non-visible minority	39	28	11	8	7	7	1	73	16	683

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	36	17	16	9	0	0	58	25	115
2017	Non-visible minority	27	41	10	13	8	0	0	69	21	682
2014	Visible minority	28	36	12	19	3	1	0	64	23	89
2014	Non-visible minority	23	38	12	17	9	0	1	62	27	673
2011	Visible minority	21	42	17	12	9	0	0	62	21	91
2011	Non-visible minority	27	36	14	14	7	1	1	64	22	750
2008	Visible minority	18	45	10	12	10	1	3	67	22	71
2008	Non-visible minority	26	36	15	13	7	0	2	64	21	683

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	38	40	9	7	6	78	13	115
2017	Non-visible minority	42	38	7	8	4	80	12	683
2014	Visible minority	35	41	14	6	4	76	10	89
2014	Non-visible minority	38	36	10	9	7	74	16	673
2011	Visible minority	37	39	11	9	5	76	13	91
2011	Non-visible minority	44	36	8	7	5	80	12	753
2008	Visible minority	35	31	19	6	9	66	15	71
2008	Non-visible minority	42	35	10	9	4	77	13	682

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	46	37	6	6	4	0	84	10	115
2017	Non-visible minority	48	36	5	8	4	0	83	12	681
2014	Visible minority	40	37	8	8	7	0	77	15	89
2014	Non-visible minority	43	37	8	7	6	0	79	13	672
2011	Visible minority	36	42	11	7	4	0	78	11	91
2011	Non-visible minority	48	36	7	5	4	0	84	9	754
2008	Visible minority	34	41	8	5	11	1	76	16	71
2008	Non-visible minority	46	38	8	4	4	0	84	8	682

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	20	28	20	11	14	6	0	51	27	115
2017	Non-visible minority	23	36	15	13	9	4	0	62	23	680
2014	Visible minority	21	24	19	15	17	5	0	47	33	89
2014	Non-visible minority	14	28	16	18	22	2	0	42	41	671
2011	Visible minority	20	24	25	14	14	3	0	46	29	90
2011	Non-visible minority	21	33	13	16	13	2	1	56	30	751
2008	Visible minority	13	37	20	18	12	0	0	50	30	71
2008	Non-visible minority	22	34	16	15	11	2	1	57	26	683

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	14	22	17	20	25	2	0	37	46	115
2017	Non-visible minority	19	29	13	14	19	3	3	51	35	683
2014	Visible minority	12	19	10	22	29	6	1	34	55	89
2014	Non-visible minority	11	19	11	23	33	2	2	31	57	673
2011	Visible minority	17	25	18	20	17	3	0	44	38	91
2011	Non-visible minority	15	24	17	17	23	1	2	41	41	752
2008	Visible minority	21	28	12	15	13	7	4	56	31	71
2008	Non-visible minority	19	31	16	13	15	3	2	53	30	680

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	29	42	9	14	6	1	0	71	20	113
2017	Non-visible minority	34	38	11	10	7	0	0	72	17	681
2014	Visible minority	21	42	13	13	10	0	1	63	24	89
2014	Non-visible minority	25	38	12	13	12	0	0	64	24	673
2011	Visible minority	23	54	11	9	3	0	0	77	12	91
2011	Non-visible minority	34	37	10	12	6	1	0	72	18	755

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	31	39	10	11	9	0	70	20	114
2017	Non-visible minority	38	32	14	9	7	0	70	16	683
2014	Visible minority	27	39	11	7	14	2	68	21	89
2014	Non-visible minority	31	33	14	12	10	0	64	23	672

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	29	46	9	10	6	1	0	75	16	114
2017	Non-visible minority	33	38	11	10	7	0	1	71	17	680
2014	Visible minority	31	35	11	9	14	0	0	66	23	89
2014	Non-visible minority	29	34	15	14	8	0	0	63	22	673
2011	Visible minority	37	22	26	10	4	0	1	60	14	91
2011	Non-visible minority	38	38	9	8	4	1	1	78	13	755

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	15	38	20	15	9	2	1	54	25	114
2017	Non-visible minority	22	39	19	9	7	4	0	63	17	683

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	40	30	12	11	7	0	0	70	18	115
2017	Non-visible minority	41	32	8	11	8	1	0	73	19	683
2014	Visible minority	27	37	14	9	13	0	0	64	22	88
2014	Non-visible minority	33	33	11	12	10	0	0	67	22	673
2011	Visible minority	34	38	11	11	5	0	0	72	16	91
2011	Non-visible minority	37	36	12	8	6	0	1	74	14	753

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	31	28	9	13	8	4	7	66	24	115
2017	Non-visible minority	40	26	8	8	8	1	10	74	18	682
2014	Visible minority	28	26	9	17	14	1	5	57	33	89
2014	Non-visible minority	31	21	8	15	12	2	11	59	31	673
2011	Visible minority	29	18	15	16	14	0	8	51	32	91
2011	Non-visible minority	30	22	9	15	12	1	12	60	30	754
2008	Visible minority	30	17	12	14	13	4	10	54	31	71
2008	Non-visible minority	36	23	8	10	11	2	11	67	23	682

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	30	37	19	7	7	0	1	67	14	115
2017	Non-visible minority	28	34	20	11	6	0	1	63	17	683
2014	Visible minority	27	33	27	5	10	0	0	59	14	88
2014	Non-visible minority	28	34	18	12	9	0	0	62	20	673
2011	Visible minority	23	42	24	6	4	0	1	65	11	91
2011	Non-visible minority	29	38	18	8	5	0	1	68	14	751
2008	Visible minority	26	44	14	7	7	1	0	71	15	71
2008	Non-visible minority	27	32	20	10	10	0	1	60	20	682

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	47	25	9	4	5	7	3	80	10	115
2017	Non-visible minority	50	21	5	6	7	4	7	79	15	681
2014	Visible minority	42	20	12	7	3	4	11	73	12	89
2014	Non-visible minority	38	18	11	8	10	6	9	66	21	673
2011	Visible minority	31	31	8	10	9	3	9	70	21	91
2011	Non-visible minority	35	22	12	9	11	4	7	65	22	754

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Visible minority	60	12	28	114
2017	Non-visible minority	47	20	33	683
2014	Visible minority	52	21	27	89
2014	Non-visible minority	51	18	31	672
2011	Visible minority	44	20	36	91
2011	Non-visible minority	48	22	30	754

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Visible minority	1	17	67	3	9	3	67
2017	Non-visible minority	5	19	57	4	7	7	321
2014	Visible minority	5	22	52	9	9999	13	46
2014	Non-visible minority	5	17	64	7	9999	7	346
2011	Visible minority	0	17	60	13	9999	10	40
2011	Non-visible minority	8	22	54	5	9999	11	363

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	42	37	6	7	7	0	80	14	115
2017	Non-visible minority	41	37	9	8	4	1	79	12	683
2014	Visible minority	37	35	12	9	7	0	72	16	89
2014	Non-visible minority	36	36	11	11	5	0	73	16	672
2011	Visible minority	34	45	12	9	0	0	79	9	91
2011	Non-visible minority	38	39	11	6	4	1	78	10	752
2008	Visible minority	36	41	9	4	6	3	80	10	71
2008	Non-visible minority	39	38	11	7	5	1	78	12	682

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	24	36	19	13	5	3	0	62	19	114
2017	Non-visible minority	25	44	15	8	6	1	0	70	14	680
2014	Visible minority	25	37	24	4	7	3	1	64	12	89
2014	Non-visible minority	23	39	18	12	6	2	0	63	19	673
2011	Visible minority	45	34	11	8	2	0	0	79	10	91
2011	Non-visible minority	43	37	10	6	3	1	1	81	9	751

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	16	24	41	12	5	1	2	18	41	115
2017	Non-visible minority	14	27	39	13	5	1	2	18	42	681
2014	Visible minority	11	30	36	17	4	1	0	22	42	89
2014	Non-visible minority	17	25	37	14	5	1	1	20	43	673
2011	Visible minority	14	30	33	14	6	0	4	21	45	91
2011	Non-visible minority	14	23	35	19	6	1	2	26	38	749
2008	Visible minority	17	22	34	16	7	0	4	24	40	71
2008	Non-visible minority	14	30	35	14	5	0	1	19	45	680

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	20	16	31	14	13	4	3	29	38	115
2017	Non-visible minority	13	23	27	22	10	2	2	33	38	679
2014	Visible minority	19	25	28	12	7	8	1	21	49	89
2014	Non-visible minority	22	27	27	13	8	1	1	22	50	672
2011	Visible minority	17	17	22	27	10	2	6	39	37	91
2011	Non-visible minority	17	15	26	23	14	2	3	39	34	752
2008	Visible minority	18	17	31	15	11	4	4	28	37	71
2008	Non-visible minority	20	27	26	14	8	3	2	24	49	676

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	21	22	32	15	2	2	5	19	46	115
2017	Non-visible minority	22	24	30	15	5	1	2	21	48	680
2014	Visible minority	31	32	25	5	2	4	1	8	66	89
2014	Non-visible minority	29	27	27	11	4	1	2	16	57	673
2011	Visible minority	23	30	27	12	4	1	2	17	55	90
2011	Non-visible minority	23	26	28	14	5	1	3	20	51	749
2008	Visible minority	26	23	26	11	4	4	6	17	54	71
2008	Non-visible minority	27	28	24	12	5	1	2	18	57	681

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	13	29	33	14	8	1	3	22	44	115
2017	Non-visible minority	15	24	32	19	7	1	2	27	41	676
2014	Visible minority	19	25	29	22	4	1	0	27	44	89
2014	Non-visible minority	17	25	33	16	7	1	1	24	43	673
2011	Visible minority	17	18	31	24	8	1	2	32	36	91
2011	Non-visible minority	14	22	35	19	8	1	2	28	37	752
2008	Visible minority	8	20	33	17	14	1	6	33	31	71
2008	Non-visible minority	17	25	30	20	6	0	2	27	42	679

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	30	18	29	12	6	3	2	19	50	114
2017	Non-visible minority	27	25	25	11	7	2	3	20	54	679
2014	Visible minority	31	28	23	9	6	3	1	16	61	89
2014	Non-visible minority	31	27	22	12	6	1	1	18	59	673
2011	Visible minority	26	27	22	13	8	1	4	22	55	91
2011	Non-visible minority	21	24	26	17	8	1	2	26	47	750
2008	Visible minority	17	23	18	27	8	1	5	38	43	71
2008	Non-visible minority	18	23	29	17	9	2	3	27	43	679

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	22	24	23	16	8	3	3	26	50	115
2017	Non-visible minority	22	24	30	12	7	1	2	21	48	681
2014	Visible minority	14	16	28	22	3	4	13	30	36	88
2014	Non-visible minority	18	21	32	17	9	1	2	27	40	672
2011	Visible minority	20	17	24	18	12	3	7	33	41	91
2011	Non-visible minority	15	19	27	24	10	2	3	36	36	750
2008	Visible minority	17	26	21	19	8	4	4	30	47	71
2008	Non-visible minority	24	26	27	12	6	2	3	19	52	680

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	22	22	35	12	3	2	3	16	47	115
2017	Non-visible minority	21	23	31	12	7	3	2	21	46	683
2014	Visible minority	24	22	28	13	6	4	3	21	49	88
2014	Non-visible minority	27	26	29	12	6	1	1	18	53	673

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	35	27	13	13	12	0	62	25	115
2017	Non-visible minority	49	27	7	9	9	0	76	18	683
2014	Visible minority	37	22	18	16	7	0	59	22	89
2014	Non-visible minority	41	26	9	13	10	1	68	23	673

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	41	30	10	13	6	71	19	113
2017	Non-visible minority	50	32	7	7	4	82	11	681
2014	Visible minority	40	31	9	13	7	71	19	89
2014	Non-visible minority	43	33	9	9	5	77	14	673

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	26	35	18	7	11	4	63	18	114
2017	Non-visible minority	38	35	13	4	4	6	78	8	681
2014	Visible minority	18	36	21	1	10	13	62	13	89
2014	Non-visible minority	36	32	19	4	2	7	73	6	671

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	29	42	14	7	7	1	72	14	113
2017	Non-visible minority	35	41	10	7	4	3	78	12	681
2014	Visible minority	24	30	21	7	10	8	58	18	89
2014	Non-visible minority	31	37	16	7	4	4	72	12	673
2011	Visible minority	29	32	18	5	8	8	66	14	91
2011	Non-visible minority	29	41	15	7	4	4	72	12	753

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	38	37	10	8	7	0	0	75	15	115
2017	Non-visible minority	43	37	9	7	4	0	0	81	11	682
2014	Visible minority	33	31	17	3	9	4	1	69	13	89
2014	Non-visible minority	35	37	13	8	6	1	0	72	14	673
2011	Visible minority	38	38	15	4	4	0	0	76	9	91
2011	Non-visible minority	37	38	12	6	5	0	1	76	12	755
2008	Visible minority	29	47	8	7	6	2	0	78	14	70
2008	Non-visible minority	34	38	12	9	7	0	0	71	17	682

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	22	29	14	15	14	2	5	55	31	113
2017	Non-visible minority	30	31	12	10	8	5	3	66	20	683
2014	Visible minority	21	29	20	11	10	4	5	55	23	89
2014	Non-visible minority	30	31	12	11	10	3	3	65	22	673

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	33	32	19	8	3	4	0	68	12	115
2017	Non-visible minority	44	38	8	4	3	4	0	85	6	678
2014	Visible minority	31	30	23	2	3	9	1	68	6	89
2014	Non-visible minority	34	39	12	7	2	5	0	78	9	673
2011	Visible minority	29	38	11	8	5	9	0	74	13	89
2011	Non-visible minority	41	33	12	5	3	5	1	79	8	753

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	25	32	20	12	7	4	0	60	20	114
2017	Non-visible minority	34	37	11	10	6	2	1	72	16	681
2014	Visible minority	29	31	15	10	9	6	1	64	20	89
2014	Non-visible minority	32	35	12	11	6	4	1	70	18	673
2011	Visible minority	27	24	16	11	13	4	3	56	27	91
2011	Non-visible minority	34	33	12	9	5	6	2	72	15	748
2008	Visible minority	27	28	10	14	10	9	1	61	27	72
2008	Non-visible minority	29	34	12	11	7	6	1	68	19	682

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	17	36	20	17	7	2	1	54	25	115
2017	Non-visible minority	26	36	17	10	6	4	1	65	17	679
2014	Visible minority	18	35	23	10	6	8	1	58	17	89
2014	Non-visible minority	22	34	19	13	6	5	1	60	21	673
2011	Visible minority	14	24	19	26	9	6	3	41	38	90
2011	Non-visible minority	19	33	19	12	9	5	2	57	23	752

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	12	12	20	20	21	11	3	28	48	115
2017	Non-visible minority	13	23	16	16	15	14	3	44	37	681
2014	Visible minority	8	16	18	15	23	16	4	30	47	89
2014	Non-visible minority	12	17	18	19	22	9	2	33	46	673
2011	Visible minority	16	12	12	21	21	13	5	34	51	91
2011	Non-visible minority	12	16	19	15	18	13	6	35	41	751

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	38	46	4	7	4	84	12	115
2017	Non-visible minority	29	50	5	11	5	79	17	683
2014	Visible minority	34	46	3	12	4	81	16	89
2014	Non-visible minority	32	48	4	11	5	80	16	673
2011	Visible minority	29	51	3	14	3	80	17	91
2011	Non-visible minority	39	43	4	11	3	82	14	753
2008	Visible minority	44	41	6	3	6	85	9	71
2008	Non-visible minority	37	46	3	10	4	83	14	681

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	46	36	6	6	6	82	12	115
2017	Non-visible minority	42	36	7	10	6	78	15	680
2014	Visible minority	43	33	8	10	4	77	15	89
2014	Non-visible minority	45	32	7	10	7	76	17	673
2011	Visible minority	44	32	7	15	2	76	17	90
2011	Non-visible minority	46	33	6	9	5	79	14	752

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	41	43	3	9	3	0	85	12	115
2017	Non-visible minority	47	37	6	6	3	0	85	9	680
2014	Visible minority	37	40	14	6	3	0	77	9	89
2014	Non-visible minority	43	36	9	7	3	1	81	10	672

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	71	17	5	3	2	0	1	89	6	115
2017	Non-visible minority	68	22	5	1	2	1	0	92	3	681
2014	Visible minority	80	11	3	3	1	1	0	92	4	89
2014	Non-visible minority	65	24	5	3	2	1	1	90	5	673
2011	Visible minority	74	19	2	4	0	0	1	94	4	91
2011	Non-visible minority	69	19	6	3	1	1	1	89	4	753
2008	Visible minority	70	19	6	1	3	0	0	89	4	71
2008	Non-visible minority	70	20	4	4	1	0	0	91	5	681

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	75	15	5	3	2	0	90	5	115
2017	Non-visible minority	60	23	6	7	3	0	84	10	682
2014	Visible minority	79	11	1	7	2	0	90	9	89
2014	Non-visible minority	62	18	5	9	5	0	81	13	673
2011	Visible minority	68	14	6	6	5	1	83	11	90
2011	Non-visible minority	61	20	6	8	4	1	82	12	753
2008	Visible minority	71	22	3	2	3	0	93	5	71
2008	Non-visible minority	59	22	6	8	5	1	81	13	682

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	73	19	4	3	1	0	92	4	115
2017	Non-visible minority	72	15	6	4	2	1	88	6	683
2014	Visible minority	80	13	3	3	1	0	92	4	89
2014	Non-visible minority	71	16	4	5	3	1	88	8	672
2011	Visible minority	70	16	8	3	1	2	88	5	90
2011	Non-visible minority	69	16	5	5	2	2	87	8	751
2008	Visible minority	67	11	4	4	7	7	83	13	71
2008	Non-visible minority	66	16	6	6	3	3	84	10	680

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	82	12	3	2	2	0	94	3	115
2017	Non-visible minority	81	12	3	2	2	1	93	4	683
2014	Visible minority	82	14	2	0	2	0	96	2	89
2014	Non-visible minority	77	11	4	4	2	2	91	6	673
2011	Visible minority	71	13	7	2	3	2	87	6	91
2011	Non-visible minority	74	14	5	3	3	1	90	6	752
2008	Visible minority	80	12	3	4	1	0	92	5	71
2008	Non-visible minority	79	10	4	3	2	2	91	5	682

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	57	22	13	4	3	0	1	80	8	114
2017	Non-visible minority	60	23	7	6	2	1	1	85	8	682
2014	Visible minority	52	35	7	3	3	0	0	87	7	89
2014	Non-visible minority	54	29	8	5	3	1	1	84	8	672

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	61	19	12	2	2	2	1	83	4	115
2017	Non-visible minority	66	19	6	2	1	4	1	91	3	680
2014	Visible minority	70	24	3	0	2	0	1	94	2	89
2014	Non-visible minority	63	24	5	2	1	2	2	91	3	673
2011	Visible minority	59	26	6	0	0	2	7	94	0	90
2011	Non-visible minority	64	19	8	1	1	2	5	89	2	752
2008	Visible minority	55	28	1	0	1	8	6	97	2	71
2008	Non-visible minority	62	18	9	2	1	2	4	87	4	683

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	19	81	115
2017	Non-visible minority	16	84	683
2014	Visible minority	24	76	89
2014	Non-visible minority	24	76	671

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Visible minority	59	22
2017	Non-visible minority	39	112
2014	Visible minority	39	21
2014	Non-visible minority	42	159

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Visible minority	77	22
2017	Non-visible minority	81	112
2014	Visible minority	85	21
2014	Non-visible minority	72	159

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	6	112
2014	Non-visible minority	8	159

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Visible minority	22
2017	Non-visible minority	112
2014	Visible minority	21
2014	Non-visible minority	159

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	7	112
2014	Non-visible minority	7	159

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	22
2014	Visible minority	0	21

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	22

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Visible minority	23	22
2017	Non-visible minority	43	112
2014	Visible minority	44	21
2014	Non-visible minority	42	159

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Visible minority	58	22
2017	Non-visible minority	56	112
2014	Visible minority	52	21
2014	Non-visible minority	50	159

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Visible minority	54	22
2017	Non-visible minority	50	112
2014	Visible minority	48	21
2014	Non-visible minority	46	159

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Visible minority	31	22
2017	Non-visible minority	42	112
2014	Non-visible minority	44	159

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Visible minority	45	22
2017	Non-visible minority	40	112
2014	Visible minority	44	21
2014	Non-visible minority	41	159

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Visible minority	50	22
2017	Non-visible minority	55	112
2014	Visible minority	61	21
2014	Non-visible minority	54	159

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Visible minority	32	22
2017	Non-visible minority	34	112
2014	Visible minority	42	21
2014	Non-visible minority	33	159

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	Visible minority	22
2017	Non-visible minority	112
2014	Visible minority	21
2014	Non-visible minority	159

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	13	112
2014	Non-visible minority	12	159

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	11	112
2014	Non-visible minority	13	159

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Visible minority	58	22
2017	Non-visible minority	58	112
2014	Visible minority	52	21
2014	Non-visible minority	50	159

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Visible minority	23	22
2017	Non-visible minority	27	112
2014	Non-visible minority	36	159

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	11	112
2014	Non-visible minority	13	159

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	54	22
2017	Non-visible minority	60	112
2014	Visible minority	68	21
2014	Non-visible minority	55	159

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	32	22
2017	Non-visible minority	27	112
2014	Visible minority	34	21
2014	Non-visible minority	34	159

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	10	112
2014	Non-visible minority	13	159

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	26	112
2014	Visible minority	28	21
2014	Non-visible minority	18	159

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	23	22
2017	Non-visible minority	6	112
2014	Non-visible minority	5	159

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	3	159

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	23	22
2017	Non-visible minority	12	112
2014	Non-visible minority	18	159

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	11	112
2014	Non-visible minority	8	159

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	22	22
2017	Non-visible minority	22	112
2014	Non-visible minority	25	159

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	7	108
2014	Visible minority	0	18
2014	Non-visible minority	10	154

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	16	108
2014	Non-visible minority	16	154

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	7	108
2014	Non-visible minority	12	154

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2014	Visible minority	0	18
2014	Non-visible minority	7	154

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	7	108
2014	Visible minority	0	18
2014	Non-visible minority	13	154

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	11	108
2014	Visible minority	0	18
2014	Non-visible minority	15	154

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	15	108
2014	Non-visible minority	8	154

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	15	108
2014	Non-visible minority	8	154

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	24	20
2017	Non-visible minority	7	108
2014	Non-visible minority	11	154

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Visible minority	29	20
2017	Non-visible minority	40	108
2014	Visible minority	38	18
2014	Non-visible minority	34	154

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	18	108
2014	Non-visible minority	10	154

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Visible minority	54	20
2017	Non-visible minority	57	108
2014	Visible minority	60	18
2014	Non-visible minority	52	154

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	20
2017	Non-visible minority	4	108
2014	Visible minority	0	18
2014	Non-visible minority	3	154

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	65	20
2017	Non-visible minority	57	108
2014	Visible minority	84	18
2014	Non-visible minority	60	154

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	20

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	13	108
2014	Non-visible minority	12	154

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	87	13	22
2017	Non-visible minority	93	7	112

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	12	20	17	8	9	26	9	48	26	115
2017	Non-visible minority	12	12	18	7	10	32	9	41	28	681
2014	Visible minority	8	14	14	7	18	28	11	37	40	88
2014	Non-visible minority	11	17	18	11	9	28	6	42	31	673

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	17	28	25	7	8	12	3	53	18	115
2017	Non-visible minority	24	30	16	9	8	11	1	62	19	682
2014	Visible minority	18	25	22	8	13	10	4	50	24	89
2014	Non-visible minority	19	29	22	11	7	11	1	55	20	673
2011	Visible minority	17	26	25	7	10	13	2	51	20	91
2011	Non-visible minority	24	31	19	8	5	12	1	63	15	754

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	17	83	115
2017	Non-visible minority	6	94	681
2014	Visible minority	10	90	89
2014	Non-visible minority	7	93	672

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Visible minority	55	19
2017	Non-visible minority	31	45
2014	Non-visible minority	36	45

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Visible minority	80	19
2017	Non-visible minority	88	45
2014	Non-visible minority	78	45

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	19
2017	Non-visible minority	11	45

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Visible minority	19
2017	Non-visible minority	45
2014	Non-visible minority	45

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	0	45

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	19

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Visible minority	62	18

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Visible minority	42	18
2017	Non-visible minority	17	45

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Visible minority	43	18
2014	Non-visible minority	0	45

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Visible minority	32	18
2017	Non-visible minority	21	45
2014	Non-visible minority	41	45

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	43	45
2014	Non-visible minority	27	45

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	18

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	18
2017	Non-visible minority	0	45

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	11	45

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	26	45
2014	Non-visible minority	26	45

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	18

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	23	45
2014	Non-visible minority	11	45

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	18
2014	Non-visible minority	0	45

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	40	45

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	25	19
2017	Non-visible minority	34	45
2014	Non-visible minority	20	45

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	16	45

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	19
2014	Non-visible minority	16	45

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	22	45
2014	Non-visible minority	24	45

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	19

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	19

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	11	45

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	20	45

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	59	19
2017	Non-visible minority	33	45
2014	Non-visible minority	47	45

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	0	43

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	16	43

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	43
2014	Non-visible minority	0	43

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	43
2014	Non-visible minority	0	43

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	11	43

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	35	43
2014	Non-visible minority	23	43

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	12	43

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Visible minority	50	19
2017	Non-visible minority	47	43
2014	Non-visible minority	46	43

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	19

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	54	19
2017	Non-visible minority	56	43
2014	Non-visible minority	70	43

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	19

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	14	43
2014	Non-visible minority	12	43

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	91	9	19
2017	Non-visible minority	90	10	45

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	8	13	24	9	6	33	7	36	24	115
2017	Non-visible minority	14	12	17	3	3	44	8	54	11	683
2014	Visible minority	9	14	18	3	10	33	12	42	25	89
2014	Non-visible minority	9	13	21	3	3	42	9	45	12	673

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	17	25	20	9	6	23	0	55	19	114
2017	Non-visible minority	29	30	16	4	3	17	1	72	8	681
2014	Visible minority	20	26	19	1	13	20	1	58	17	89
2014	Non-visible minority	22	30	21	4	2	20	2	66	7	673
2011	Visible minority	26	21	24	4	6	20	0	58	12	90
2011	Non-visible minority	28	32	17	4	2	17	0	73	7	750

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	26	74	115
2017	Non-visible minority	15	85	681
2014	Visible minority	13	87	89
2014	Non-visible minority	16	84	672

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	90	10	31
2017	Non-visible minority	77	23	103
2014	Visible minority	63	37	11
2014	Non-visible minority	76	24	105

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	54	28	7	7	0	4	85	7	28
2017	Non-visible minority	56	33	2	7	1	0	89	9	79
2014	Non-visible minority	55	32	4	6	2	0	88	9	78

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	42	16	7	6	2	5	69	14	115
2017	Non-visible minority	27	42	8	7	5	2	10	78	13	682
2014	Visible minority	19	47	15	8	2	2	7	73	11	89
2014	Non-visible minority	26	50	8	5	2	1	9	84	7	673
2011	Visible minority	14	48	13	6	9	2	7	69	17	91
2011	Non-visible minority	25	48	8	6	2	1	10	82	9	751
2008	Visible minority	10	45	11	15	5	4	10	64	23	72
2008	Non-visible minority	23	42	9	9	4	3	11	75	14	683

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	9	19	25	5	7	29	8	43	18	115
2017	Non-visible minority	7	15	16	7	5	37	12	43	25	680
2014	Visible minority	6	16	28	6	4	27	13	36	17	89
2014	Non-visible minority	6	14	22	7	6	32	13	37	23	673
2011	Visible minority	8	14	29	7	4	25	12	35	18	89
2011	Non-visible minority	8	18	24	6	5	29	11	43	17	752

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	29	34	14	2	5	13	4	76	8	115
2017	Non-visible minority	39	24	9	3	2	14	9	81	7	683
2014	Visible minority	28	31	13	4	3	12	8	74	10	89
2014	Non-visible minority	31	31	13	3	3	11	9	77	7	673
2011	Visible minority	32	22	16	9	2	11	8	66	14	91
2011	Non-visible minority	32	28	12	5	4	9	9	74	10	752
2008	Visible minority	22	43	8	1	3	14	10	85	5	72
2008	Non-visible minority	31	27	10	4	2	14	11	78	8	683

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	24	31	18	5	3	16	3	69	9	115
2017	Non-visible minority	28	27	10	4	4	18	9	75	11	683
2014	Visible minority	22	22	15	8	5	19	9	62	18	88
2014	Non-visible minority	20	27	18	5	4	17	8	64	13	673
2011	Visible minority	26	22	18	9	2	14	8	63	14	91
2011	Non-visible minority	25	29	16	5	4	13	8	68	12	752
2008	Visible minority	28	28	14	1	4	15	11	74	7	72
2008	Non-visible minority	25	27	13	7	5	12	10	68	15	682

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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	48	26	15	3	8	0	0	74	11	115
2017	Non-visible minority	59	25	5	5	6	0	0	84	11	682

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	47	31	9	5	7	1	0	79	12	115
2017	Non-visible minority	60	24	7	3	4	1	0	85	8	682

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	26	35	20	10	7	2	0	62	17	115
2017	Non-visible minority	27	43	10	11	5	4	0	73	16	683

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	14	34	19	16	16	2	0	49	32	115
2017	Non-visible minority	17	38	12	19	13	1	0	55	32	681

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	20	24	23	14	17	0	2	46	31	115
2017	Non-visible minority	16	25	19	16	23	0	1	41	40	680

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	16	18	31	18	16	0	2	34	34	115
2017	Non-visible minority	13	24	26	19	18	0	0	37	37	682

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	18	21	25	21	14	0	2	39	36	115
2017	Non-visible minority	16	28	25	17	14	0	1	44	31	676

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	20	15	23	20	20	0	2	35	41	115
2017	Non-visible minority	13	19	25	20	23	0	0	32	44	680

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	21	26	28	8	12	0	5	49	21	115
2017	Non-visible minority	32	27	18	11	8	0	3	62	20	681

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	19	25	27	10	18	0	1	44	29	115
2017	Non-visible minority	26	27	22	15	10	0	0	53	25	680

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	18	33	20	16	12	0	2	52	28	115
2017	Non-visible minority	24	31	24	11	8	1	1	56	20	680

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	15	26	24	18	14	0	3	42	33	115
2017	Non-visible minority	19	30	25	14	12	0	1	49	26	679

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	18	25	22	17	15	0	3	45	33	115
2017	Non-visible minority	21	28	21	17	12	0	1	50	29	679

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	30	29	18	10	8	0	4	62	20	114
2017	Non-visible minority	29	32	21	9	7	0	1	62	17	678

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	57	21	11	7	2	0	3	80	9	115
2017	Non-visible minority	56	23	12	5	3	0	1	80	8	683

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	56	19	8	4	8	2	3	79	13	115
2017	Non-visible minority	72	11	6	4	4	0	3	86	8	681

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	50	24	8	7	7	0	3	77	15	114
2017	Non-visible minority	55	27	11	3	2	0	2	83	5	682

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	44	22	14	9	7	0	3	69	17	115
2017	Non-visible minority	54	20	11	7	6	0	1	76	13	681

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	54	12	6	2	2	0	25	88	4	114
2017	Non-visible minority	52	15	6	2	1	0	23	88	4	681

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	54	21	8	2	3	0	12	85	6	115
2017	Non-visible minority	66	18	6	1	1	0	7	91	2	677

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	69	8	9	3	5	0	5	81	9	115
2017	Non-visible minority	72	9	6	3	5	0	5	85	8	683

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	50	20	16	7	3	0	4	73	10	115
2017	Non-visible minority	53	26	13	4	2	0	2	81	6	682

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	8	21	49	6	14	0	2	30	20	115
2017	Non-visible minority	9	26	38	19	8	0	0	35	27	683

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	14	19	43	18	6	0	0	24	33	115
2017	Non-visible minority	11	25	38	17	8	0	0	26	36	680

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	24	22	21	16	14	2	1	25	75	114
2017	Non-visible minority	21	26	19	15	16	2	0	21	79	682

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	23	83
2017	Non-visible minority	24	522

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	31	83
2017	Non-visible minority	37	522

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	15	83
2017	Non-visible minority	19	522

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	57	83
2017	Non-visible minority	53	522

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Visible minority	7	83
2017	Non-visible minority	8	522

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	36	83
2017	Non-visible minority	41	522

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Visible minority	1	45	19	13	2	19	81
2017	Non-visible minority	4	42	20	10	4	20	514

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	11	21	16	17	29	1	5	34	49	83
2017	Non-visible minority	11	18	13	20	27	2	9	33	53	525

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	3	7	8	17	59	1	5	11	80	82
2017	Non-visible minority	2	5	7	18	59	2	5	8	84	524

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Public Safety Canada by Question 118. Are you a member of a visible minority group?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.