2017 Public Service Employee Survey Results by Theme for Public Safety Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	34	49	9	6	2	0	83	8	150
2017	Does not provide services to public	30	44	9	11	6	0	74	17	651
2014	Provides services to public	33	44	9	10	4	0	77	14	136
2014	Does not provide services to public	27	37	12	13	11	0	64	24	630
2011	Provides services to public	32	45	10	9	3	1	78	12	147
2011	Does not provide services to public	32	39	12	8	8	0	71	16	704
2008	Provides services to public	37	41	8	9	6	0	78	14	153
2008	Does not provide services to public	32	41	12	8	7	0	73	15	594

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	37	40	11	7	5	0	0	77	12	150
2017	Does not provide services to public	31	35	12	12	10	0	0	66	22	652

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	56	33	9	1	1	0	88	3	149
2017	Does not provide services to public	46	38	8	5	3	0	84	8	652
2014	Provides services to public	64	23	8	2	2	1	88	4	136
2014	Does not provide services to public	54	28	10	3	4	0	83	7	629
2011	Provides services to public	53	37	8	1	1	1	90	2	147
2011	Does not provide services to public	55	30	10	2	2	0	86	4	707

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	45	42	7	2	4	0	87	6	149
2017	Does not provide services to public	35	37	12	10	6	0	72	16	648
2014	Provides services to public	36	47	9	4	4	0	83	8	136
2014	Does not provide services to public	32	35	14	10	9	0	67	19	630
2011	Provides services to public	38	47	7	4	3	1	86	7	147
2011	Does not provide services to public	38	39	10	8	4	0	78	12	707
2008	Provides services to public	43	38	9	9	2	0	81	11	154
2008	Does not provide services to public	38	43	7	9	4	0	81	12	601

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	34	31	17	9	10	0	65	18	149
2017	Does not provide services to public	25	31	19	13	13	0	56	26	652
2014	Provides services to public	22	33	17	14	14	1	55	28	136
2014	Does not provide services to public	13	31	18	19	18	1	44	38	630
2011	Provides services to public	20	31	22	16	10	1	52	26	147
2011	Does not provide services to public	22	34	19	11	12	1	57	23	706

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	31	39	12	11	7	0	70	18	150
2017	Does not provide services to public	27	34	14	14	11	0	61	25	651
2014	Provides services to public	19	36	19	14	12	0	55	26	136
2014	Does not provide services to public	16	32	15	20	16	0	49	36	630
2011	Provides services to public	18	43	18	11	9	1	62	20	147
2011	Does not provide services to public	25	39	14	11	10	0	65	21	707
2008	Provides services to public	17	37	24	14	7	1	54	21	156
2008	Does not provide services to public	23	34	16	14	12	1	58	26	601

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	31	22	15	17	12	3	0	54	30	149
2017	Does not provide services to public	24	24	19	14	15	4	1	50	30	651
2014	Provides services to public	18	29	18	16	15	3	1	49	32	136
2014	Does not provide services to public	18	19	19	16	23	5	0	39	41	630
2011	Provides services to public	21	30	18	15	11	5	0	53	28	146
2011	Does not provide services to public	26	27	16	11	15	5	1	56	27	708
2008	Provides services to public	21	25	18	18	12	5	1	49	32	156
2008	Does not provide services to public	19	26	18	18	13	5	1	48	33	600

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	51	29	8	5	4	3	1	83	9	150
2017	Does not provide services to public	45	31	9	7	6	2	1	77	13	651
2014	Provides services to public	41	29	11	7	9	2	0	72	16	136
2014	Does not provide services to public	43	27	11	8	7	2	1	73	16	630
2011	Provides services to public	42	24	13	11	7	3	0	68	19	146
2011	Does not provide services to public	41	31	12	7	7	2	1	74	14	707
2008	Provides services to public	41	26	14	8	8	3	1	70	16	155
2008	Does not provide services to public	44	26	8	9	8	4	1	73	18	601

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	51	30	6	7	5	1	1	83	11	150
2017	Does not provide services to public	44	30	9	10	6	1	0	74	17	651
2014	Provides services to public	43	26	9	11	11	1	0	69	22	136
2014	Does not provide services to public	41	30	10	11	8	0	0	71	19	630
2011	Provides services to public	38	29	13	11	10	0	0	67	20	147
2011	Does not provide services to public	40	32	9	11	7	0	1	73	18	706
2008	Provides services to public	33	38	7	11	9	1	0	72	20	155
2008	Does not provide services to public	39	29	9	11	10	1	1	69	22	601

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	60	26	5	3	6	86	9	150
2017	Does not provide services to public	49	26	10	7	8	75	15	650
2014	Provides services to public	39	37	6	5	12	77	18	136
2014	Does not provide services to public	44	27	11	8	10	71	18	628

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	33	34	13	5	12	3	1	69	17	150
2017	Does not provide services to public	27	36	12	10	10	5	0	66	21	652
2014	Provides services to public	18	30	18	13	12	10	0	53	27	136
2014	Does not provide services to public	14	30	18	15	15	9	0	48	32	630
2011	Provides services to public	26	26	22	13	6	7	0	56	20	147
2011	Does not provide services to public	26	29	18	9	11	7	1	59	21	705

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	27	34	13	11	12	2	1	62	24	149
2017	Does not provide services to public	25	36	14	11	13	1	0	61	25	651
2014	Provides services to public	16	26	21	16	16	5	0	45	33	136
2014	Does not provide services to public	13	30	18	19	18	2	0	44	37	628
2011	Provides services to public	24	28	22	9	13	3	0	53	23	147
2011	Does not provide services to public	25	32	17	11	13	2	0	57	25	703
2008	Provides services to public	14	36	14	19	12	5	0	52	33	156
2008	Does not provide services to public	19	30	16	17	14	3	0	51	32	595

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	20	25	20	17	13	3	1	47	32	150
2017	Does not provide services to public	18	31	17	16	13	4	0	51	30	652
2014	Provides services to public	12	27	17	19	16	8	0	43	38	136
2014	Does not provide services to public	8	26	18	24	19	4	0	36	45	629
2011	Provides services to public	14	33	20	15	10	7	1	51	28	147
2011	Does not provide services to public	16	34	17	17	11	4	0	52	30	707
2008	Provides services to public	6	29	18	27	13	6	1	38	43	155
2008	Does not provide services to public	10	27	17	22	16	7	0	40	41	600

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	25	29	16	12	15	3	56	28	149
2017	Does not provide services to public	20	29	16	14	16	5	51	32	652
2014	Provides services to public	12	29	16	17	18	8	45	38	136
2014	Does not provide services to public	12	27	20	17	18	5	41	37	630
2011	Provides services to public	16	29	20	14	12	8	50	29	147
2011	Does not provide services to public	20	32	15	14	12	6	56	28	707
2008	Provides services to public	8	25	16	18	19	14	38	43	156
2008	Does not provide services to public	12	25	16	20	18	9	41	41	600

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	22	31	10	15	18	3	55	34	149
2017	Does not provide services to public	16	31	15	20	15	3	49	35	652
2014	Provides services to public	7	31	16	26	16	4	40	43	136
2014	Does not provide services to public	8	28	17	24	20	3	37	46	630
2011	Provides services to public	13	36	19	18	10	3	51	29	147
2011	Does not provide services to public	16	33	17	18	15	1	49	33	707
2008	Provides services to public	10	31	14	25	16	4	43	42	155
2008	Does not provide services to public	14	29	15	23	15	3	45	40	600

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	38	37	9	11	6	0	75	16	150
2017	Does not provide services to public	29	36	13	12	9	0	66	21	652
2014	Provides services to public	24	32	15	19	10	1	56	28	136
2014	Does not provide services to public	22	33	16	14	15	0	55	29	630
2011	Provides services to public	21	39	19	10	11	1	60	21	146
2011	Does not provide services to public	26	37	13	14	10	0	63	24	705

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	28	53	6	9	4	0	0	81	13	150
2017	Does not provide services to public	23	42	10	15	8	0	0	66	24	651

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	17	24	14	14	13	17	1	49	33	150
2017	Does not provide services to public	14	24	15	13	13	19	3	47	33	650
2014	Provides services to public	16	20	15	16	13	15	5	45	36	136
2014	Does not provide services to public	12	24	20	13	16	12	2	43	34	630

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	47	37	6	5	4	1	0	85	9	150
2017	Does not provide services to public	38	37	8	9	7	1	0	76	16	652
2014	Provides services to public	36	38	9	6	10	1	0	75	16	136
2014	Does not provide services to public	40	30	11	11	9	1	0	70	19	630
2011	Provides services to public	38	27	14	11	8	0	1	66	20	147
2011	Does not provide services to public	36	35	11	11	6	0	1	72	17	707
2008	Provides services to public	35	34	9	11	9	1	1	70	21	155
2008	Does not provide services to public	34	32	12	11	10	1	0	67	22	601

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	28	44	7	7	10	0	4	75	17	53
2017	Does not provide services to public	27	32	10	13	7	4	8	66	22	237
2014	Provides services to public	27	25	21	4	9	3	11	61	15	34
2014	Does not provide services to public	26	31	11	13	7	4	8	66	22	196

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	36	37	12	10	5	1	0	73	15	150
2017	Does not provide services to public	37	31	12	13	7	1	0	68	20	651
2014	Provides services to public	34	33	13	13	5	1	1	69	18	136
2014	Does not provide services to public	31	35	12	12	7	1	1	68	20	630
2011	Provides services to public	44	30	10	10	4	1	1	75	14	147
2011	Does not provide services to public	34	38	9	9	6	2	1	74	16	708
2008	Provides services to public	33	36	16	12	3	1	0	69	15	155
2008	Does not provide services to public	37	37	9	10	6	1	1	75	16	601

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	30	28	12	8	8	12	2	68	18	149
2017	Does not provide services to public	33	27	12	9	10	10	0	66	21	651
2014	Provides services to public	35	23	9	12	11	7	2	64	26	136
2014	Does not provide services to public	31	25	14	13	10	6	1	60	25	629
2011	Provides services to public	44	17	8	17	8	5	1	65	26	147
2011	Does not provide services to public	37	25	11	10	9	6	1	67	21	706
2008	Provides services to public	34	30	13	9	7	6	1	69	17	155
2008	Does not provide services to public	38	27	10	8	7	8	1	72	17	601

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	31	37	11	11	10	0	1	68	21	150
2017	Does not provide services to public	25	41	11	14	8	0	0	67	22	651
2014	Provides services to public	22	40	9	20	7	1	1	63	28	136
2014	Does not provide services to public	24	37	13	17	9	0	0	61	26	630
2011	Provides services to public	34	35	13	12	6	0	0	68	19	146
2011	Does not provide services to public	24	37	15	14	8	1	1	63	22	704
2008	Provides services to public	27	40	14	12	7	1	0	67	18	155
2008	Does not provide services to public	25	37	15	13	7	0	2	64	21	601

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	46	40	5	6	2	86	9	150
2017	Does not provide services to public	40	38	8	9	5	78	13	652
2014	Provides services to public	47	35	8	7	3	82	10	136
2014	Does not provide services to public	35	37	11	9	8	72	17	630
2011	Provides services to public	42	39	7	9	3	81	12	147
2011	Does not provide services to public	43	35	9	7	5	79	12	706
2008	Provides services to public	45	29	12	11	3	74	14	154
2008	Does not provide services to public	40	36	10	8	5	77	13	601

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	49	38	4	7	3	87	9	150
2017	Does not provide services to public	47	35	5	8	4	82	12	650
2014	Provides services to public	48	37	6	4	4	85	9	136
2014	Does not provide services to public	41	36	8	8	7	77	14	629
2011	Provides services to public	46	39	8	5	2	85	7	147
2011	Does not provide services to public	47	36	7	5	4	83	10	707
2008	Provides services to public	47	36	9	6	2	83	8	155
2008	Does not provide services to public	45	38	8	4	6	83	9	600

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	27	33	12	13	11	5	0	62	26	149
2017	Does not provide services to public	21	35	16	12	10	4	0	59	23	650
2014	Provides services to public	15	32	16	16	17	2	1	49	34	135
2014	Does not provide services to public	15	26	16	18	22	2	0	42	42	629
2011	Provides services to public	26	34	13	14	11	2	0	61	25	146
2011	Does not provide services to public	20	31	15	17	14	3	1	53	32	704
2008	Provides services to public	23	33	20	14	9	2	0	56	23	155
2008	Does not provide services to public	20	34	16	15	11	2	1	56	27	601

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	19	26	15	18	20	2	0	46	39	150
2017	Does not provide services to public	18	29	13	14	20	3	3	50	36	652
2014	Provides services to public	13	21	12	21	27	3	3	36	51	136
2014	Does not provide services to public	11	18	11	23	33	2	2	30	58	630
2011	Provides services to public	13	24	14	24	22	0	3	38	48	147
2011	Does not provide services to public	16	24	17	15	23	2	2	42	40	705
2008	Provides services to public	12	36	18	11	18	2	3	50	31	154
2008	Does not provide services to public	22	30	15	14	14	3	2	54	30	599

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	36	39	13	8	4	1	75	12	148
2017	Does not provide services to public	33	39	10	11	7	0	72	18	650
2014	Provides services to public	23	45	11	9	12	0	68	21	136
2014	Does not provide services to public	25	37	12	14	11	0	62	25	630
2011	Provides services to public	31	41	14	11	3	1	72	14	147
2011	Does not provide services to public	33	38	9	12	6	1	72	19	708

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	38	39	13	6	5	0	77	10	149
2017	Does not provide services to public	37	32	13	10	8	0	69	18	652
2014	Provides services to public	28	41	16	6	8	1	70	14	136
2014	Does not provide services to public	31	32	13	13	12	0	63	25	629

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	40	41	9	6	4	0	0	81	9	149
2017	Does not provide services to public	31	38	11	11	8	1	1	70	19	649
2014	Provides services to public	26	46	11	9	8	0	0	72	17	136
2014	Does not provide services to public	30	32	15	14	9	0	0	62	23	630
2011	Provides services to public	32	40	13	10	4	0	1	73	14	147
2011	Does not provide services to public	39	36	11	8	4	1	1	76	12	708

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	18	45	17	11	6	3	1	65	17	150
2017	Does not provide services to public	21	37	19	10	8	4	0	61	19	651

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	52	28	8	8	3	1	0	81	11	150
2017	Does not provide services to public	38	33	8	11	9	1	0	71	21	652
2014	Provides services to public	39	29	9	11	10	1	0	69	21	136
2014	Does not provide services to public	31	35	11	12	11	0	1	66	23	629
2011	Provides services to public	39	34	12	9	7	0	0	73	15	147
2011	Does not provide services to public	36	38	12	8	6	0	1	74	14	706

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	41	26	6	8	9	1	9	74	19	150
2017	Does not provide services to public	38	26	8	9	8	2	10	72	19	651
2014	Provides services to public	36	25	9	10	9	3	9	69	21	136
2014	Does not provide services to public	29	20	8	16	14	2	11	57	34	630
2011	Provides services to public	31	22	8	18	9	1	12	61	31	147
2011	Does not provide services to public	29	22	10	14	13	1	12	58	30	707
2008	Provides services to public	43	18	11	11	9	2	6	67	21	154
2008	Does not provide services to public	33	23	8	10	11	2	12	66	25	601

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	25	43	13	13	6	0	1	68	18	150
2017	Does not provide services to public	29	33	21	10	7	0	1	62	17	652
2014	Provides services to public	28	34	17	13	8	0	0	62	21	136
2014	Does not provide services to public	28	34	19	10	9	0	1	62	19	629
2011	Provides services to public	35	28	17	13	5	0	1	64	19	147
2011	Does not provide services to public	27	40	19	8	5	0	1	68	13	704
2008	Provides services to public	26	31	22	10	11	1	1	57	21	154
2008	Does not provide services to public	27	34	19	10	9	0	1	62	19	601

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	53	27	2	5	3	2	7	89	9	149
2017	Does not provide services to public	48	20	7	6	7	5	6	77	16	651
2014	Provides services to public	45	24	6	7	9	5	4	77	17	136
2014	Does not provide services to public	37	17	12	8	9	6	10	65	21	630
2011	Provides services to public	41	16	12	11	10	3	7	63	23	147
2011	Does not provide services to public	33	25	11	9	10	4	7	66	21	707

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Provides services to public	46	17	37	150
2017	Does not provide services to public	50	19	32	651
2014	Provides services to public	39	24	37	136
2014	Does not provide services to public	54	17	29	629
2011	Provides services to public	47	23	30	146
2011	Does not provide services to public	48	21	31	708

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Provides services to public	4	16	57	4	12	7	69
2017	Does not provide services to public	4	19	60	4	7	6	321
2014	Provides services to public	9	13	60	8	9999	10	53
2014	Does not provide services to public	4	18	63	7	9999	8	342
2011	Provides services to public	9	20	53	8	9999	10	69
2011	Does not provide services to public	7	22	55	5	9999	10	339

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	46	40	8	2	2	2	88	4	150
2017	Does not provide services to public	40	36	9	9	5	1	77	15	652
2014	Provides services to public	45	38	6	8	2	1	83	11	135
2014	Does not provide services to public	35	36	13	11	6	0	71	17	630
2011	Provides services to public	37	43	10	6	3	1	82	8	147
2011	Does not provide services to public	38	39	11	7	4	0	78	11	705
2008	Provides services to public	43	37	11	5	3	1	81	8	154
2008	Does not provide services to public	38	38	10	7	5	1	77	12	601

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	27	46	11	7	7	1	1	74	14	149
2017	Does not provide services to public	24	42	17	9	6	1	0	68	15	649
2014	Provides services to public	20	41	18	16	3	2	0	63	19	136
2014	Does not provide services to public	23	39	19	10	7	2	0	63	18	630
2011	Provides services to public	40	38	14	3	3	2	0	80	6	147
2011	Does not provide services to public	43	36	9	6	4	1	1	81	10	704

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	13	27	37	13	5	3	3	18	43	150
2017	Does not provide services to public	14	26	40	13	5	1	2	18	42	650
2014	Provides services to public	15	23	36	19	6	1	0	25	38	136
2014	Does not provide services to public	16	27	37	13	5	1	1	19	44	630
2011	Provides services to public	12	21	38	16	10	1	3	27	34	147
2011	Does not provide services to public	14	24	35	18	6	1	2	25	39	702
2008	Provides services to public	16	33	29	17	4	0	1	21	50	154
2008	Does not provide services to public	14	29	37	14	5	0	1	19	43	599

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	13	15	36	22	6	2	5	30	31	150
2017	Does not provide services to public	14	23	26	20	12	3	2	33	39	648
2014	Provides services to public	22	30	23	14	9	2	1	23	53	136
2014	Does not provide services to public	22	26	28	13	8	2	1	21	50	629
2011	Provides services to public	19	16	26	21	14	1	3	36	37	147
2011	Does not provide services to public	16	16	25	24	14	2	3	40	33	705
2008	Provides services to public	22	27	32	12	5	2	1	18	50	154
2008	Does not provide services to public	19	26	25	15	9	3	2	26	48	595

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	27	26	27	11	4	2	3	17	55	150
2017	Does not provide services to public	21	23	31	16	5	1	3	22	46	649
2014	Provides services to public	33	24	23	13	3	3	1	17	59	136
2014	Does not provide services to public	28	28	27	10	4	1	2	15	57	630
2011	Provides services to public	31	31	22	9	3	1	2	13	64	145
2011	Does not provide services to public	21	26	29	15	6	1	3	21	49	703
2008	Provides services to public	32	27	19	15	4	1	2	20	60	154
2008	Does not provide services to public	25	28	26	11	5	2	3	17	56	600

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	12	22	31	22	9	3	2	32	36	150
2017	Does not provide services to public	16	26	32	17	7	0	2	24	43	645
2014	Provides services to public	15	21	32	21	8	2	1	30	37	136
2014	Does not provide services to public	17	26	32	16	7	1	1	23	44	630
2011	Provides services to public	14	20	38	18	7	1	2	26	35	146
2011	Does not provide services to public	14	22	34	20	8	1	2	28	37	706
2008	Provides services to public	19	26	28	21	5	0	1	26	46	154
2008	Does not provide services to public	15	24	31	20	8	1	2	28	40	598

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	26	23	25	12	7	3	4	21	53	148
2017	Does not provide services to public	28	24	25	11	7	2	2	19	54	649
2014	Provides services to public	32	25	24	8	10	2	0	18	58	136
2014	Does not provide services to public	31	27	22	13	5	1	1	18	59	630
2011	Provides services to public	28	25	19	18	8	0	2	27	54	146
2011	Does not provide services to public	21	24	28	16	8	1	3	25	46	704
2008	Provides services to public	25	18	26	21	6	2	2	28	45	154
2008	Does not provide services to public	17	24	28	17	10	1	3	28	42	598

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	17	21	33	17	6	1	5	24	41	150
2017	Does not provide services to public	24	24	28	12	8	2	2	21	50	650
2014	Provides services to public	17	21	27	19	9	2	4	30	41	136
2014	Does not provide services to public	18	21	32	17	9	1	3	26	40	628
2011	Provides services to public	24	20	25	16	11	1	5	28	46	147
2011	Does not provide services to public	13	19	27	25	10	3	3	37	34	703
2008	Provides services to public	24	26	28	16	3	1	2	19	52	154
2008	Does not provide services to public	23	26	26	12	7	2	3	20	52	599

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	27	17	31	13	5	3	3	19	47	150
2017	Does not provide services to public	20	24	32	12	7	3	2	20	46	652
2014	Provides services to public	29	26	27	11	4	3	1	15	56	136
2014	Does not provide services to public	26	25	29	12	6	1	1	18	52	629

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	47	33	8	7	5	0	1	80	12	150
2017	Does not provide services to public	47	25	8	10	10	0	0	72	20	652
2014	Provides services to public	40	25	13	13	9	0	0	65	22	136
2014	Does not provide services to public	40	26	10	13	10	1	0	67	23	630

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	48	37	8	4	3	85	7	149
2017	Does not provide services to public	48	30	8	9	5	79	14	649
2014	Provides services to public	45	31	6	12	6	76	18	136
2014	Does not provide services to public	43	34	10	9	5	76	14	630

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	33	42	12	3	6	4	79	9	150
2017	Does not provide services to public	36	34	14	4	5	6	75	10	649
2014	Provides services to public	31	34	20	4	0	10	73	5	136
2014	Does not provide services to public	34	32	19	4	4	7	71	8	628

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	39	41	9	5	3	3	83	8	149
2017	Does not provide services to public	33	41	11	7	5	2	76	13	649
2014	Provides services to public	33	36	19	8	3	2	70	11	136
2014	Does not provide services to public	30	37	16	7	6	5	70	13	630
2011	Provides services to public	26	38	19	11	1	5	67	13	146
2011	Does not provide services to public	29	40	15	6	6	4	73	12	707

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	48	36	7	5	3	1	0	85	8	150
2017	Does not provide services to public	41	37	9	8	5	0	0	78	12	651
2014	Provides services to public	36	37	14	8	4	1	0	74	12	136
2014	Does not provide services to public	34	36	14	8	7	1	0	71	15	630
2011	Provides services to public	32	41	16	7	4	1	0	74	11	146
2011	Does not provide services to public	38	37	12	6	6	0	1	76	12	709
2008	Provides services to public	26	45	12	7	8	2	0	72	16	155
2008	Does not provide services to public	35	37	11	10	7	0	0	72	17	599

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	29	34	12	9	7	6	3	69	18	150
2017	Does not provide services to public	29	29	13	11	10	4	4	63	23	650
2014	Provides services to public	32	29	8	12	10	4	5	67	24	136
2014	Does not provide services to public	28	31	14	11	10	3	3	63	22	630

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	40	36	10	5	4	5	0	80	9	150
2017	Does not provide services to public	42	37	10	4	2	4	0	83	7	647
2014	Provides services to public	33	42	8	10	1	5	1	80	12	136
2014	Does not provide services to public	34	37	15	5	3	6	0	76	8	630
2011	Provides services to public	41	31	13	6	3	5	2	77	9	146
2011	Does not provide services to public	39	35	12	4	3	6	1	79	9	705

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	36	37	13	7	6	2	0	74	13	149
2017	Does not provide services to public	32	36	13	11	6	2	1	70	17	650
2014	Provides services to public	28	37	14	12	4	4	1	68	17	136
2014	Does not provide services to public	32	34	12	11	7	4	1	69	18	630
2011	Provides services to public	33	33	14	6	7	5	2	72	13	146
2011	Does not provide services to public	33	32	13	10	5	6	2	70	17	701
2008	Provides services to public	29	36	10	8	8	8	0	71	18	156
2008	Does not provide services to public	29	33	12	12	7	5	1	66	21	600

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	30	33	20	8	5	5	0	66	13	150
2017	Does not provide services to public	23	37	17	12	7	4	1	62	20	648
2014	Provides services to public	20	32	16	15	6	7	4	58	24	136
2014	Does not provide services to public	22	35	20	13	6	5	0	60	20	630
2011	Provides services to public	20	33	22	12	6	6	2	57	19	147
2011	Does not provide services to public	18	32	19	14	9	5	2	54	25	704

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	14	22	18	18	13	14	1	43	36	150
2017	Does not provide services to public	13	21	16	16	17	14	4	41	40	650
2014	Provides services to public	12	17	18	19	18	13	4	34	44	136
2014	Does not provide services to public	12	17	18	18	23	9	2	33	47	630
2011	Provides services to public	14	14	23	13	18	12	5	34	39	147
2011	Does not provide services to public	12	16	18	16	19	13	6	35	43	704

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	32	49	3	13	4	0	80	16	150
2017	Does not provide services to public	30	50	5	10	5	0	80	16	652
2014	Provides services to public	36	47	2	9	5	0	83	14	136
2014	Does not provide services to public	31	47	5	12	5	0	79	16	630
2011	Provides services to public	41	43	3	12	1	1	85	12	147
2011	Does not provide services to public	37	45	4	11	3	0	81	15	706
2008	Provides services to public	36	50	5	6	3	0	86	9	154
2008	Does not provide services to public	38	44	3	10	4	0	83	14	600

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	45	34	6	10	5	0	79	15	148
2017	Does not provide services to public	42	36	7	9	6	0	78	15	651
2014	Provides services to public	43	27	9	13	7	0	71	20	136
2014	Does not provide services to public	45	33	7	10	6	0	78	16	630
2011	Provides services to public	46	35	4	10	4	1	82	14	145
2011	Does not provide services to public	45	33	7	10	4	0	79	14	706

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	48	38	6	6	1	0	86	8	149
2017	Does not provide services to public	46	39	5	6	4	0	85	10	650
2014	Provides services to public	41	43	8	3	4	1	85	7	136
2014	Does not provide services to public	43	35	10	7	3	1	79	11	629

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	67	21	7	3	1	1	0	88	5	150
2017	Does not provide services to public	69	22	4	1	2	1	1	92	3	650
2014	Provides services to public	65	24	5	4	1	1	0	90	5	136
2014	Does not provide services to public	67	22	5	3	2	1	1	90	5	630
2011	Provides services to public	64	21	6	6	1	1	1	86	8	147
2011	Does not provide services to public	71	19	6	2	1	1	1	91	3	706
2008	Provides services to public	64	24	5	6	1	0	0	88	7	154
2008	Does not provide services to public	71	20	4	3	2	0	0	92	5	600

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	60	21	10	6	4	0	80	10	150
2017	Does not provide services to public	63	23	5	6	3	0	86	9	651
2014	Provides services to public	64	17	6	7	6	0	81	13	136
2014	Does not provide services to public	64	18	5	9	4	1	82	13	630
2011	Provides services to public	58	20	5	9	6	1	79	15	147
2011	Does not provide services to public	63	19	6	8	3	1	83	11	705
2008	Provides services to public	54	20	9	11	4	1	76	15	154
2008	Does not provide services to public	61	22	4	7	5	0	84	11	601

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	68	20	7	2	3	1	0	88	5	150
2017	Does not provide services to public	73	14	6	4	2	0	1	88	6	652
2014	Provides services to public	70	15	1	7	6	0	1	86	13	136
2014	Does not provide services to public	73	16	4	4	2	0	1	89	6	629
2011	Provides services to public	65	16	7	9	1	0	1	82	11	147
2011	Does not provide services to public	70	16	5	4	2	0	2	88	7	702
2008	Provides services to public	63	17	4	7	5	1	4	84	12	154
2008	Does not provide services to public	66	15	6	6	3	0	4	84	10	599

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	78	15	4	1	3	0	0	93	4	150
2017	Does not provide services to public	82	11	3	2	2	0	1	94	4	652
2014	Provides services to public	82	9	4	3	1	0	0	92	4	136
2014	Does not provide services to public	77	12	3	3	2	0	2	91	5	630
2011	Provides services to public	69	15	7	5	3	0	1	85	9	147
2011	Does not provide services to public	75	13	5	2	3	0	2	90	5	705
2008	Provides services to public	77	9	4	4	3	1	2	89	7	155
2008	Does not provide services to public	80	10	3	3	2	0	2	92	4	600

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	60	19	8	7	4	1	1	82	11	150
2017	Does not provide services to public	59	24	8	5	2	1	1	85	7	650
2014	Provides services to public	55	23	12	8	2	0	1	78	10	136
2014	Does not provide services to public	53	31	7	4	3	1	1	86	7	629

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	62	23	6	4	2	3	1	88	6	150
2017	Does not provide services to public	67	19	7	1	1	4	1	90	3	649
2014	Provides services to public	61	28	6	2	1	1	0	91	3	136
2014	Does not provide services to public	65	23	5	2	1	2	2	92	3	630
2011	Provides services to public	65	23	4	2	0	3	4	93	2	146
2011	Does not provide services to public	64	19	8	1	1	2	5	89	2	705
2008	Provides services to public	59	22	7	5	2	1	3	84	8	155
2008	Does not provide services to public	63	19	8	1	1	3	5	88	3	601

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	17	83	150
2017	Does not provide services to public	17	83	652
2014	Provides services to public	27	73	135
2014	Does not provide services to public	23	77	629

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	39	25
2017	Does not provide services to public	42	111
2014	Provides services to public	33	37
2014	Does not provide services to public	44	145

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	77	25
2017	Does not provide services to public	81	111
2014	Provides services to public	73	37
2014	Does not provide services to public	73	145

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	6	111
2014	Does not provide services to public	10	145

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Provides services to public	25
2017	Does not provide services to public	111
2014	Provides services to public	37
2014	Does not provide services to public	145

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	7	111
2014	Provides services to public	13	37
2014	Does not provide services to public	6	145

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	25

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	25

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	46	25
2017	Does not provide services to public	39	111
2014	Provides services to public	37	37
2014	Does not provide services to public	43	145

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	54	25
2017	Does not provide services to public	57	111
2014	Provides services to public	44	37
2014	Does not provide services to public	52	145

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	38	25
2017	Does not provide services to public	55	111
2014	Provides services to public	41	37
2014	Does not provide services to public	47	145

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	43	25
2017	Does not provide services to public	39	111
2014	Provides services to public	46	37
2014	Does not provide services to public	39	145

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	38	25
2017	Does not provide services to public	43	111
2014	Provides services to public	35	37
2014	Does not provide services to public	42	145

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	54	25
2017	Does not provide services to public	54	111
2014	Provides services to public	62	37
2014	Does not provide services to public	52	145

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	23	25
2017	Does not provide services to public	36	111
2014	Provides services to public	41	37
2014	Does not provide services to public	32	145

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	Provides services to public	25
2017	Does not provide services to public	111
2014	Provides services to public	37
2014	Does not provide services to public	145

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	11	111
2014	Does not provide services to public	13	145

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	8	111
2014	Provides services to public	16	37
2014	Does not provide services to public	12	145

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	53	25
2017	Does not provide services to public	60	111
2014	Provides services to public	46	37
2014	Does not provide services to public	51	145

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	19	25
2017	Does not provide services to public	28	111
2014	Provides services to public	35	37
2014	Does not provide services to public	33	145

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	13	111
2014	Provides services to public	14	37
2014	Does not provide services to public	14	145

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	50	25
2017	Does not provide services to public	60	111
2014	Provides services to public	39	37
2014	Does not provide services to public	61	145

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	19	25
2017	Does not provide services to public	30	111
2014	Provides services to public	38	37
2014	Does not provide services to public	32	145

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	8	111
2014	Does not provide services to public	13	145

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	26	111
2014	Provides services to public	16	37
2014	Does not provide services to public	19	145

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	10	111
2014	Does not provide services to public	5	145

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2014	Does not provide services to public	4	145

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	23	25
2017	Does not provide services to public	11	111
2014	Provides services to public	21	37
2014	Does not provide services to public	17	145

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	11	111
2014	Does not provide services to public	10	145

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	24	25
2017	Does not provide services to public	23	111
2014	Provides services to public	25	37
2014	Does not provide services to public	24	145

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	7	107
2014	Does not provide services to public	9	139

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	30	23
2017	Does not provide services to public	13	107
2014	Provides services to public	14	35
2014	Does not provide services to public	16	139

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2014	Does not provide services to public	12	139

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	6	107
2014	Does not provide services to public	7	139

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	9	107
2014	Does not provide services to public	12	139

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	9	107
2014	Does not provide services to public	13	139

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	15	107
2014	Does not provide services to public	9	139

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	16	107
2014	Does not provide services to public	9	139

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	23
2017	Does not provide services to public	12	107
2014	Provides services to public	17	35
2014	Does not provide services to public	9	139

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	29	23
2017	Does not provide services to public	40	107
2014	Provides services to public	26	35
2014	Does not provide services to public	36	139

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	18	107
2014	Does not provide services to public	11	139

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	38	23
2017	Does not provide services to public	61	107
2014	Provides services to public	49	35
2014	Does not provide services to public	53	139

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	0	35
2014	Does not provide services to public	4	139

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	37	23
2017	Does not provide services to public	63	107
2014	Provides services to public	65	35
2014	Does not provide services to public	62	139

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	23

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	11	107
2014	Does not provide services to public	12	139

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	88	12	25
2017	Does not provide services to public	93	7	111

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	16	12	21	6	9	28	9	43	24	149
2017	Does not provide services to public	11	14	18	7	10	32	9	41	29	651
2014	Provides services to public	10	19	20	9	9	25	8	43	27	136
2014	Does not provide services to public	11	16	17	11	11	29	7	41	33	629

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	27	31	17	7	7	9	3	65	16	149
2017	Does not provide services to public	22	30	18	9	8	12	1	59	20	652
2014	Provides services to public	17	27	21	11	9	12	3	53	23	136
2014	Does not provide services to public	20	29	22	10	8	11	1	55	20	630
2011	Provides services to public	24	32	19	8	5	10	1	63	16	147
2011	Does not provide services to public	23	30	19	8	6	13	1	61	16	707

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	8	92	149
2017	Does not provide services to public	8	92	651
2014	Provides services to public	7	93	136
2014	Does not provide services to public	7	93	629

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	42	54
2014	Provides services to public	0	10
2014	Does not provide services to public	47	45

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	91	13
2017	Does not provide services to public	84	54
2014	Provides services to public	70	10
2014	Does not provide services to public	84	45

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Provides services to public	13
2017	Does not provide services to public	54
2014	Provides services to public	10
2014	Does not provide services to public	45

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	13
2017	Does not provide services to public	9	54

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	13
2014	Provides services to public	0	10

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	27	53
2014	Does not provide services to public	13	45

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	46	13
2017	Does not provide services to public	22	53
2014	Provides services to public	0	10
2014	Does not provide services to public	13	45

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	19	53
2014	Provides services to public	0	10
2014	Does not provide services to public	11	45

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	13
2017	Does not provide services to public	11	53

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	26	53
2014	Does not provide services to public	47	45

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	37	53
2014	Does not provide services to public	29	45

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	13
2014	Provides services to public	0	10

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	13
2017	Does not provide services to public	0	53

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	11	53
2014	Provides services to public	0	10
2014	Does not provide services to public	11	45

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	20	53
2014	Does not provide services to public	22	45

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	13

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	19	53
2014	Provides services to public	0	10
2014	Does not provide services to public	13	45

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	Provides services to public	13
2014	Provides services to public	10
2014	Does not provide services to public	45

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	49	10
2014	Does not provide services to public	34	45

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	31	54
2014	Does not provide services to public	27	45

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	16	54
2014	Provides services to public	0	10
2014	Does not provide services to public	18	45

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	16	54
2014	Does not provide services to public	20	45

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	13

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	13

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	9	54
2014	Does not provide services to public	14	45

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2014	Does not provide services to public	20	45

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	48	54
2014	Does not provide services to public	42	45

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2014	Does not provide services to public	0	42

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	16	52

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	13
2014	Does not provide services to public	0	42

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	13
2014	Does not provide services to public	0	42

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	13

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	13
2017	Does not provide services to public	13	52

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	9	52
2014	Does not provide services to public	14	42

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	30	52
2014	Does not provide services to public	23	42

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	13
2017	Does not provide services to public	12	52
2014	Does not provide services to public	12	42

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	40	13
2017	Does not provide services to public	47	52
2014	Does not provide services to public	56	42

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	13

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	47	13
2017	Does not provide services to public	60	52
2014	Does not provide services to public	76	42

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	13

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	11	52

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	93	7	13
2017	Does not provide services to public	90	10	54

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	15	13	16	2	3	43	8	58	10	150
2017	Does not provide services to public	12	12	19	4	4	42	8	48	15	652
2014	Provides services to public	8	17	19	6	3	37	11	47	16	136
2014	Does not provide services to public	10	12	21	3	4	42	9	44	13	630

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	31	27	17	1	3	19	2	73	6	150
2017	Does not provide services to public	27	29	17	5	3	18	1	69	11	649
2014	Provides services to public	19	27	18	9	4	20	3	61	16	136
2014	Does not provide services to public	22	30	21	2	3	20	2	66	7	630
2011	Provides services to public	25	32	20	4	1	16	1	69	7	145
2011	Does not provide services to public	28	30	17	4	2	18	0	71	7	704

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	18	82	150
2017	Does not provide services to public	17	83	650
2014	Provides services to public	16	84	136
2014	Does not provide services to public	15	85	629

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	85	15	26
2017	Does not provide services to public	78	22	110
2014	Provides services to public	74	26	21
2014	Does not provide services to public	75	25	98

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	61	31	0	8	0	0	92	8	22
2017	Does not provide services to public	53	32	6	7	1	1	86	8	86
2014	Provides services to public	34	41	6	19	0	0	75	19	15
2014	Does not provide services to public	60	29	4	4	3	0	89	7	72

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	29	37	11	7	4	5	8	75	12	150
2017	Does not provide services to public	26	43	9	7	5	2	9	77	13	651
2014	Provides services to public	26	45	11	3	3	1	11	80	7	136
2014	Does not provide services to public	25	51	8	5	2	1	8	83	8	630
2011	Provides services to public	24	47	12	7	3	2	6	77	10	147
2011	Does not provide services to public	24	48	8	5	3	1	11	81	10	704
2008	Provides services to public	23	50	8	9	3	3	4	78	14	156
2008	Does not provide services to public	21	41	9	9	4	3	13	73	16	601

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	9	16	16	8	6	32	12	45	26	148
2017	Does not provide services to public	6	15	18	7	6	37	11	42	24	651
2014	Provides services to public	7	16	28	3	4	28	15	40	12	136
2014	Does not provide services to public	6	14	22	7	6	33	12	36	24	630
2011	Provides services to public	9	22	25	8	6	24	6	44	20	146
2011	Does not provide services to public	7	17	25	5	4	29	12	41	17	704

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	42	25	12	1	3	12	6	81	5	150
2017	Does not provide services to public	36	26	9	4	3	14	9	80	9	652
2014	Provides services to public	26	33	13	4	2	12	10	76	7	136
2014	Does not provide services to public	31	31	13	3	3	11	8	76	8	630
2011	Provides services to public	31	29	16	4	3	10	6	72	8	147
2011	Does not provide services to public	32	27	12	6	4	9	10	73	11	705
2008	Provides services to public	32	34	10	4	2	13	4	80	7	156
2008	Does not provide services to public	30	27	10	4	2	14	13	78	8	601

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	34	28	12	4	3	15	5	77	9	150
2017	Does not provide services to public	25	28	11	5	4	18	9	72	12	652
2014	Provides services to public	21	24	16	5	6	17	10	62	16	136
2014	Does not provide services to public	20	27	18	6	4	17	8	63	13	629
2011	Provides services to public	27	29	20	4	2	14	4	68	7	147
2011	Does not provide services to public	24	28	15	6	4	14	9	68	13	705
2008	Provides services to public	27	31	15	6	4	13	4	70	12	156
2008	Does not provide services to public	25	26	13	7	5	12	12	68	16	600

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	64	24	3	5	3	0	1	89	8	150
2017	Does not provide services to public	55	26	7	5	7	0	0	81	12	651

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	66	21	8	1	3	1	1	88	4	150
2017	Does not provide services to public	56	26	7	4	5	1	0	83	9	651

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	32	38	11	6	8	4	0	73	15	150
2017	Does not provide services to public	26	43	12	12	5	4	0	71	17	652

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	15	46	11	16	10	1	0	62	27	148
2017	Does not provide services to public	16	35	14	18	15	1	0	52	34	652

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	18	21	11	19	29	0	1	40	49	150
2017	Does not provide services to public	17	25	21	15	21	0	1	42	36	649

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	15	19	34	16	16	0	0	35	32	150
2017	Does not provide services to public	13	24	25	20	18	0	1	37	38	651

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	21	21	32	16	9	0	1	42	26	149
2017	Does not provide services to public	15	28	23	18	15	0	1	43	34	646

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	16	20	25	15	22	1	1	37	38	150
2017	Does not provide services to public	13	18	24	21	23	0	0	31	45	649

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	35	23	18	10	8	1	6	62	19	150
2017	Does not provide services to public	30	27	20	11	9	0	3	59	20	650

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	24	32	26	10	8	0	0	56	18	150
2017	Does not provide services to public	25	25	23	15	12	0	0	50	27	649

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	24	33	21	11	6	1	5	60	19	150
2017	Does not provide services to public	23	32	24	12	9	0	0	55	21	649

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	18	26	29	13	11	0	2	46	25	150
2017	Does not provide services to public	18	30	24	15	13	0	1	48	28	648

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	23	23	24	16	11	1	3	47	28	150
2017	Does not provide services to public	20	29	21	17	13	0	1	49	30	648

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	30	26	25	9	7	0	3	58	16	149
2017	Does not provide services to public	29	33	20	9	8	0	1	63	17	647

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	63	16	12	5	3	0	2	81	7	150
2017	Does not provide services to public	54	24	12	5	2	0	1	80	8	652

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	70	12	8	5	2	0	3	85	7	150
2017	Does not provide services to public	70	12	6	4	5	1	3	85	9	650

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	56	23	12	5	3	0	2	81	7	150
2017	Does not provide services to public	53	27	11	3	3	0	2	83	6	650

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	57	20	11	6	5	0	1	78	11	150
2017	Does not provide services to public	52	21	12	8	6	0	2	74	14	650

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	50	16	7	4	1	0	23	85	6	150
2017	Does not provide services to public	53	15	6	1	1	0	23	88	4	649

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	58	25	5	4	3	0	5	87	7	150
2017	Does not provide services to public	66	17	7	1	1	0	8	90	2	646

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	69	10	9	3	5	0	4	82	9	150
2017	Does not provide services to public	72	9	6	3	4	0	5	86	8	652

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	56	20	13	5	4	0	2	77	9	150
2017	Does not provide services to public	52	27	14	4	1	0	3	81	5	651

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	10	24	47	9	10	0	0	34	19	150
2017	Does not provide services to public	8	26	37	19	9	0	0	34	28	652

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	10	22	44	16	8	0	1	25	31	150
2017	Does not provide services to public	12	25	38	17	8	0	0	25	37	649

Top of Page

Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	24	18	14	18	24	1	1	24	76	149
2017	Does not provide services to public	21	28	21	14	14	2	0	21	79	651

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	29	110
2017	Does not provide services to public	23	498

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	36	110
2017	Does not provide services to public	36	498

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	23	110
2017	Does not provide services to public	18	498

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	58	110
2017	Does not provide services to public	53	498

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	13	110
2017	Does not provide services to public	7	498

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	35	110
2017	Does not provide services to public	41	498

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Provides services to public	3	36	22	9	2	28	107
2017	Does not provide services to public	3	44	19	11	5	18	490

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	9	20	15	13	34	2	6	32	52	110
2017	Does not provide services to public	11	18	14	21	26	1	9	33	52	501

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	3	5	4	19	66	3	2	8	89	110
2017	Does not provide services to public	3	6	8	17	58	2	6	9	82	499

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Public Safety Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.