2017 Public Service Employee Survey Results by Theme for Public Safety Canada by Question 106. In total, how many years have you been working in your current department or agency?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	31	46	9	9	5	76	14	341
2017	3 to 10 years in current department or agency	28	47	7	12	6	75	18	327
2017	11 to 20 years in current department or agency	42	38	13	5	2	80	7	107
2014	Less than 3 years in current department or agency	34	41	11	9	5	75	14	171
2014	3 to 10 years in current department or agency	24	38	13	14	11	62	25	485
2014	11 to 20 years in current department or agency	39	32	7	13	10	70	23	89
2014	More than 20 years in current department or agency	9	73	0	0	18	82	18	11

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	34	36	13	9	8	70	17	341
2017	3 to 10 years in current department or agency	30	38	11	12	10	68	21	328
2017	11 to 20 years in current department or agency	34	33	12	13	8	67	21	107

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	45	39	9	5	2	0	84	7	340
2017	3 to 10 years in current department or agency	49	35	8	5	3	0	84	8	328
2017	11 to 20 years in current department or agency	60	30	6	3	1	0	90	4	107
2014	Less than 3 years in current department or agency	59	27	11	1	2	0	86	3	171
2014	3 to 10 years in current department or agency	54	27	10	4	4	1	82	8	484
2014	11 to 20 years in current department or agency	61	27	8	3	1	0	88	4	89
2014	More than 20 years in current department or agency	64	27	0	0	9	0	91	9	11

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	40	37	10	8	6	76	14	338
2017	3 to 10 years in current department or agency	35	38	11	10	5	74	15	326
2017	11 to 20 years in current department or agency	40	41	10	5	3	82	8	107
2014	Less than 3 years in current department or agency	43	35	12	6	5	77	10	171
2014	3 to 10 years in current department or agency	28	38	14	10	9	66	19	485
2014	11 to 20 years in current department or agency	37	37	8	10	8	74	18	89
2014	More than 20 years in current department or agency	18	46	9	18	9	64	27	11

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	32	33	16	10	10	0	65	19	341
2017	3 to 10 years in current department or agency	22	30	19	14	14	0	53	28	327
2017	11 to 20 years in current department or agency	24	28	19	13	16	0	52	29	107
2014	Less than 3 years in current department or agency	25	39	16	12	9	1	64	20	171
2014	3 to 10 years in current department or agency	11	30	19	19	20	1	41	40	485
2014	11 to 20 years in current department or agency	15	25	12	26	22	0	39	48	89
2014	More than 20 years in current department or agency	9	46	9	0	36	0	55	36	11

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	34	36	10	12	8	0	0	70	20	340
2017	3 to 10 years in current department or agency	23	35	16	15	11	0	0	58	26	328
2017	11 to 20 years in current department or agency	24	36	16	12	12	0	0	60	24	107
2014	Less than 3 years in current department or agency	27	43	10	12	7	1	1	70	20	171
2014	3 to 10 years in current department or agency	14	30	18	20	18	0	0	44	38	485
2014	11 to 20 years in current department or agency	14	27	17	27	15	0	0	41	42	89
2014	More than 20 years in current department or agency	18	37	9	0	36	0	0	55	36	11

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	28	24	18	14	12	4	1	55	27	340
2017	3 to 10 years in current department or agency	22	24	18	15	16	5	0	49	32	327
2017	11 to 20 years in current department or agency	27	20	19	16	15	2	1	48	32	107
2014	Less than 3 years in current department or agency	26	25	19	13	13	3	1	53	27	171
2014	3 to 10 years in current department or agency	14	20	20	17	25	5	0	35	44	485
2014	11 to 20 years in current department or agency	21	18	18	18	18	7	1	42	39	89
2014	More than 20 years in current department or agency	27	19	9	9	27	9	0	50	40	11

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	48	29	6	7	6	3	1	80	13	341
2017	3 to 10 years in current department or agency	43	33	10	5	6	2	1	79	11	327
2017	11 to 20 years in current department or agency	46	24	14	10	6	0	0	70	16	107
2014	Less than 3 years in current department or agency	51	29	7	3	6	2	1	82	10	171
2014	3 to 10 years in current department or agency	41	26	13	9	7	2	1	69	17	485
2014	11 to 20 years in current department or agency	38	27	12	11	7	4	0	68	19	89
2014	More than 20 years in current department or agency	27	46	0	0	27	0	0	73	27	11

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	48	28	8	9	6	1	0	77	14	341
2017	3 to 10 years in current department or agency	44	30	7	12	6	1	1	75	18	327
2017	11 to 20 years in current department or agency	40	31	14	8	5	1	1	72	14	107
2014	Less than 3 years in current department or agency	46	30	8	6	8	1	0	77	14	171
2014	3 to 10 years in current department or agency	41	27	10	12	9	0	0	69	21	485
2014	11 to 20 years in current department or agency	34	33	10	14	9	0	0	66	24	89
2014	More than 20 years in current department or agency	36	28	18	9	9	0	0	64	18	11

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	53	25	8	5	9	0	78	14	341
2017	3 to 10 years in current department or agency	47	29	10	7	6	0	77	13	326
2017	11 to 20 years in current department or agency	56	18	9	9	7	0	74	16	107
2014	Less than 3 years in current department or agency	47	33	9	4	7	1	80	11	171
2014	3 to 10 years in current department or agency	42	27	10	9	12	0	69	21	484
2014	11 to 20 years in current department or agency	40	31	10	8	12	0	70	19	88
2014	More than 20 years in current department or agency	45	28	9	0	18	0	73	18	11

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	37	31	11	7	8	6	72	17	341
2017	3 to 10 years in current department or agency	20	40	12	11	12	4	63	24	328
2017	11 to 20 years in current department or agency	27	34	14	12	11	2	62	24	107
2014	Less than 3 years in current department or agency	25	32	11	13	7	12	64	23	171
2014	3 to 10 years in current department or agency	11	30	20	14	17	8	44	33	485
2014	11 to 20 years in current department or agency	14	30	20	18	13	4	47	32	89
2014	More than 20 years in current department or agency	9	28	27	18	9	9	40	30	11

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	33	35	12	9	9	2	69	19	340
2017	3 to 10 years in current department or agency	18	36	15	14	16	1	55	30	327
2017	11 to 20 years in current department or agency	26	31	15	10	16	1	58	27	107
2014	Less than 3 years in current department or agency	26	30	18	12	8	7	59	21	171
2014	3 to 10 years in current department or agency	9	31	19	20	20	1	40	41	483
2014	11 to 20 years in current department or agency	15	22	20	25	18	0	37	43	89
2014	More than 20 years in current department or agency	9	18	37	9	27	0	27	36	11

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	26	32	14	13	10	5	1	62	24	341
2017	3 to 10 years in current department or agency	11	29	22	20	16	3	0	41	37	328
2017	11 to 20 years in current department or agency	16	29	18	19	16	4	0	46	36	107
2014	Less than 3 years in current department or agency	17	30	17	18	9	8	0	52	30	170
2014	3 to 10 years in current department or agency	6	26	18	23	22	4	0	33	47	485
2014	11 to 20 years in current department or agency	8	22	17	34	18	2	0	30	53	89
2014	More than 20 years in current department or agency	9	18	37	9	18	9	0	30	30	11

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	26	28	15	11	13	6	57	26	341
2017	3 to 10 years in current department or agency	16	30	16	16	18	4	48	35	327
2017	11 to 20 years in current department or agency	21	31	16	14	17	2	52	32	107
2014	Less than 3 years in current department or agency	22	29	16	17	9	6	55	28	171
2014	3 to 10 years in current department or agency	9	28	19	19	21	5	38	42	485
2014	11 to 20 years in current department or agency	9	26	29	11	19	7	37	32	89
2014	More than 20 years in current department or agency	9	37	36	0	18	0	46	18	11

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	22	32	11	17	13	5	58	31	340
2017	3 to 10 years in current department or agency	14	30	17	20	18	2	45	38	328
2017	11 to 20 years in current department or agency	13	33	15	23	14	2	47	38	107
2014	Less than 3 years in current department or agency	12	33	15	20	12	7	49	35	171
2014	3 to 10 years in current department or agency	7	28	17	25	21	2	35	47	485
2014	11 to 20 years in current department or agency	3	28	13	28	26	1	32	55	89
2014	More than 20 years in current department or agency	9	27	28	18	18	0	36	36	11

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	33	37	10	11	7	1	0	71	18	341
2017	3 to 10 years in current department or agency	28	36	14	14	9	0	0	64	22	328
2017	11 to 20 years in current department or agency	34	37	10	12	7	0	0	71	19	107
2014	Less than 3 years in current department or agency	33	38	14	7	8	0	1	72	14	171
2014	3 to 10 years in current department or agency	20	30	17	17	16	0	0	50	33	485
2014	11 to 20 years in current department or agency	15	35	17	16	17	0	0	50	33	89
2014	More than 20 years in current department or agency	9	28	18	36	9	0	0	37	45	11

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	22	47	10	12	8	0	1	69	21	341
2017	3 to 10 years in current department or agency	23	44	9	16	7	0	0	67	24	328
2017	11 to 20 years in current department or agency	35	38	10	12	4	1	0	74	16	107

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	12	22	12	13	12	26	2	48	35	341
2017	3 to 10 years in current department or agency	14	23	18	14	15	13	2	44	35	326
2017	11 to 20 years in current department or agency	21	30	15	11	11	10	2	58	25	107
2014	Less than 3 years in current department or agency	17	24	19	9	11	17	3	51	25	171
2014	3 to 10 years in current department or agency	12	23	20	14	17	12	3	41	37	485
2014	11 to 20 years in current department or agency	11	26	16	17	15	12	3	43	38	89
2014	More than 20 years in current department or agency	9	19	18	27	18	9	0	31	50	11

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	39	37	8	8	7	1	77	15	341
2017	3 to 10 years in current department or agency	39	38	8	9	5	1	78	14	328
2017	11 to 20 years in current department or agency	43	35	3	10	8	1	79	18	107
2014	Less than 3 years in current department or agency	46	32	10	5	6	1	79	12	171
2014	3 to 10 years in current department or agency	39	29	10	11	9	1	69	21	485
2014	11 to 20 years in current department or agency	32	38	11	10	9	0	70	19	89
2014	More than 20 years in current department or agency	27	37	18	0	18	0	64	18	11

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	25	35	6	9	9	8	7	71	22	92
2017	3 to 10 years in current department or agency	27	36	12	12	6	2	5	67	20	130
2017	11 to 20 years in current department or agency	30	27	11	16	6	0	10	63	25	62
2014	Less than 3 years in current department or agency	32	28	13	15	5	2	4	65	21	45
2014	3 to 10 years in current department or agency	28	30	11	8	8	5	10	68	19	149
2014	11 to 20 years in current department or agency	15	36	15	18	7	0	9	56	27	33

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	40	31	9	14	5	1	0	71	19	341
2017	3 to 10 years in current department or agency	32	34	13	13	8	1	0	67	20	327
2017	11 to 20 years in current department or agency	40	28	14	8	7	2	0	70	16	107
2014	Less than 3 years in current department or agency	43	35	7	11	0	3	1	81	12	171
2014	3 to 10 years in current department or agency	28	35	13	13	9	0	1	65	22	485
2014	11 to 20 years in current department or agency	31	33	14	10	9	3	0	66	19	89
2014	More than 20 years in current department or agency	18	37	18	27	0	0	0	55	27	11

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	32	28	10	7	7	16	1	72	17	341
2017	3 to 10 years in current department or agency	32	26	13	10	11	6	1	63	23	327
2017	11 to 20 years in current department or agency	36	25	14	10	11	4	0	63	22	107
2014	Less than 3 years in current department or agency	41	28	9	8	5	8	1	76	14	171
2014	3 to 10 years in current department or agency	29	24	14	15	11	5	1	57	28	484
2014	11 to 20 years in current department or agency	26	24	14	14	12	9	1	56	28	89
2014	More than 20 years in current department or agency	19	18	27	0	18	18	0	45	22	11

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	24	41	10	15	9	0	1	65	24	340
2017	3 to 10 years in current department or agency	30	39	11	12	8	0	0	69	20	328
2017	11 to 20 years in current department or agency	24	46	12	12	6	0	0	70	18	107
2014	Less than 3 years in current department or agency	26	41	9	16	7	1	1	68	23	171
2014	3 to 10 years in current department or agency	23	38	13	17	9	0	0	61	26	485
2014	11 to 20 years in current department or agency	23	32	13	24	7	0	0	56	31	89
2014	More than 20 years in current department or agency	36	19	9	18	18	0	0	55	36	11

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	42	39	6	8	4	82	12	341
2017	3 to 10 years in current department or agency	39	38	9	9	5	77	14	328
2017	11 to 20 years in current department or agency	48	40	7	4	1	88	5	107
2014	Less than 3 years in current department or agency	43	36	8	9	4	79	13	171
2014	3 to 10 years in current department or agency	33	39	12	9	7	72	16	485
2014	11 to 20 years in current department or agency	50	29	8	6	8	79	13	89
2014	More than 20 years in current department or agency	28	18	27	18	9	46	27	11

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	47	35	6	9	4	82	13	341
2017	3 to 10 years in current department or agency	48	36	4	7	5	84	12	327
2017	11 to 20 years in current department or agency	53	35	6	5	1	88	6	106
2014	Less than 3 years in current department or agency	45	39	6	6	4	84	10	171
2014	3 to 10 years in current department or agency	40	38	9	8	6	77	13	484
2014	11 to 20 years in current department or agency	51	29	4	4	11	80	16	89
2014	More than 20 years in current department or agency	28	36	18	9	9	64	18	11

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	25	32	16	10	8	8	1	62	20	339
2017	3 to 10 years in current department or agency	22	37	13	15	11	2	0	60	27	327
2017	11 to 20 years in current department or agency	18	37	18	13	14	1	0	55	27	107
2014	Less than 3 years in current department or agency	22	33	14	14	11	4	1	59	26	171
2014	3 to 10 years in current department or agency	12	24	18	19	25	2	0	38	45	483
2014	11 to 20 years in current department or agency	12	31	13	19	22	2	0	44	43	89
2014	More than 20 years in current department or agency	9	36	19	9	27	0	0	45	36	11

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	20	32	13	14	13	6	3	57	29	341
2017	3 to 10 years in current department or agency	16	27	15	15	25	1	1	44	41	328
2017	11 to 20 years in current department or agency	20	21	12	15	27	1	5	43	44	107
2014	Less than 3 years in current department or agency	17	22	13	21	18	5	4	43	43	171
2014	3 to 10 years in current department or agency	10	19	10	23	35	1	1	30	60	485
2014	11 to 20 years in current department or agency	5	13	14	19	45	1	2	19	66	89
2014	More than 20 years in current department or agency	0	10	27	18	36	0	9	11	60	11

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	36	35	11	11	5	1	0	72	17	338
2017	3 to 10 years in current department or agency	30	43	11	9	7	0	0	73	16	327
2017	11 to 20 years in current department or agency	36	39	9	11	5	0	0	75	16	107
2014	Less than 3 years in current department or agency	32	40	10	9	8	1	0	73	17	171
2014	3 to 10 years in current department or agency	22	39	14	13	12	0	0	61	25	485
2014	11 to 20 years in current department or agency	21	39	5	19	15	0	1	60	34	89
2014	More than 20 years in current department or agency	9	37	18	18	18	0	0	46	36	11

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	41	29	14	8	7	70	15	340
2017	3 to 10 years in current department or agency	33	38	13	10	6	71	16	328
2017	11 to 20 years in current department or agency	40	31	13	7	9	71	16	107
2014	Less than 3 years in current department or agency	39	32	16	6	6	71	13	170
2014	3 to 10 years in current department or agency	28	34	12	14	12	62	26	485
2014	11 to 20 years in current department or agency	30	32	13	13	12	62	25	89
2014	More than 20 years in current department or agency	19	27	36	0	18	46	18	11

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	36	36	11	8	7	1	1	73	16	337
2017	3 to 10 years in current department or agency	30	40	11	13	6	0	0	70	19	328
2017	11 to 20 years in current department or agency	33	42	9	9	7	0	0	74	16	107
2014	Less than 3 years in current department or agency	39	32	15	8	6	0	1	71	14	171
2014	3 to 10 years in current department or agency	26	36	14	15	9	0	0	62	24	485
2014	11 to 20 years in current department or agency	24	33	13	16	12	1	0	58	28	89
2014	More than 20 years in current department or agency	27	28	27	0	18	0	0	55	18	11

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	23	41	18	8	7	4	0	67	15	340
2017	3 to 10 years in current department or agency	19	39	17	13	7	4	1	61	21	328
2017	11 to 20 years in current department or agency	22	31	23	8	11	4	0	56	20	107

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	41	32	7	11	7	1	0	74	18	341
2017	3 to 10 years in current department or agency	39	31	10	10	10	0	0	70	20	328
2017	11 to 20 years in current department or agency	42	32	7	13	6	0	0	74	19	107
2014	Less than 3 years in current department or agency	42	30	12	9	7	0	1	72	16	171
2014	3 to 10 years in current department or agency	31	35	12	12	10	0	0	66	23	484
2014	11 to 20 years in current department or agency	24	36	7	11	19	1	1	62	31	89
2014	More than 20 years in current department or agency	27	28	9	9	27	0	0	55	36	11

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	39	23	8	9	8	2	10	71	20	340
2017	3 to 10 years in current department or agency	39	28	7	9	7	1	8	74	18	328
2017	11 to 20 years in current department or agency	37	27	8	7	7	0	13	74	17	107
2014	Less than 3 years in current department or agency	30	21	9	14	10	3	13	61	28	171
2014	3 to 10 years in current department or agency	31	21	9	16	12	2	10	59	31	485
2014	11 to 20 years in current department or agency	28	24	6	12	20	1	9	58	36	89
2014	More than 20 years in current department or agency	36	10	9	18	18	0	9	50	40	11

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	33	32	19	9	5	1	66	14	341
2017	3 to 10 years in current department or agency	23	36	20	11	8	1	60	20	328
2017	11 to 20 years in current department or agency	25	37	19	13	6	0	62	19	107
2014	Less than 3 years in current department or agency	27	40	16	9	8	0	66	18	171
2014	3 to 10 years in current department or agency	27	33	19	12	8	0	61	20	484
2014	11 to 20 years in current department or agency	32	26	26	5	11	1	58	16	89
2014	More than 20 years in current department or agency	36	37	0	0	27	0	73	27	11

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	50	21	4	5	6	7	6	82	13	341
2017	3 to 10 years in current department or agency	48	22	7	7	7	3	6	77	15	326
2017	11 to 20 years in current department or agency	48	21	7	7	5	5	7	79	13	107
2014	Less than 3 years in current department or agency	46	14	9	10	5	6	10	71	18	171
2014	3 to 10 years in current department or agency	36	19	12	7	10	6	9	66	20	485
2014	11 to 20 years in current department or agency	37	21	9	8	14	3	8	65	25	89
2014	More than 20 years in current department or agency	18	46	0	0	9	18	9	88	12	11

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Less than 3 years in current department or agency	51	19	30	340
2017	3 to 10 years in current department or agency	49	16	35	328
2017	11 to 20 years in current department or agency	43	26	32	107
2014	Less than 3 years in current department or agency	48	25	27	171
2014	3 to 10 years in current department or agency	57	14	29	484
2014	11 to 20 years in current department or agency	28	27	46	89
2014	More than 20 years in current department or agency	46	27	27	11

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Less than 3 years in current department or agency	3	21	52	4	15	5	171
2017	3 to 10 years in current department or agency	2	15	68	5	1	9	160
2017	11 to 20 years in current department or agency	13	22	63	0	2	0	46
2014	Less than 3 years in current department or agency	3	22	49	7	9999	19	82
2014	3 to 10 years in current department or agency	3	16	70	6	9999	5	276
2014	11 to 20 years in current department or agency	28	16	43	8	9999	4	25

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	45	36	7	6	5	1	81	11	341
2017	3 to 10 years in current department or agency	36	38	11	10	4	1	75	14	328
2017	11 to 20 years in current department or agency	48	36	6	6	3	1	85	9	107
2014	Less than 3 years in current department or agency	46	37	9	6	2	0	83	8	170
2014	3 to 10 years in current department or agency	35	35	13	11	7	0	70	18	485
2014	11 to 20 years in current department or agency	33	37	11	15	3	0	71	19	89
2014	More than 20 years in current department or agency	9	55	9	27	0	0	64	27	11

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	27	43	15	8	5	2	71	14	339
2017	3 to 10 years in current department or agency	22	45	17	8	8	1	67	16	327
2017	11 to 20 years in current department or agency	30	37	18	10	4	1	68	14	106
2014	Less than 3 years in current department or agency	25	41	16	10	6	2	67	17	171
2014	3 to 10 years in current department or agency	23	39	19	11	7	2	63	18	485
2014	11 to 20 years in current department or agency	19	37	23	17	4	0	56	20	89
2014	More than 20 years in current department or agency	27	37	9	18	9	0	64	27	11

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	11	23	43	14	5	2	2	20	35	340
2017	3 to 10 years in current department or agency	16	31	36	11	4	0	2	16	48	328
2017	11 to 20 years in current department or agency	14	30	37	12	5	0	3	17	45	106
2014	Less than 3 years in current department or agency	15	20	31	23	8	2	1	32	37	171
2014	3 to 10 years in current department or agency	18	26	38	13	4	0	1	17	44	485
2014	11 to 20 years in current department or agency	10	35	43	6	4	0	1	11	45	89
2014	More than 20 years in current department or agency	9	28	36	9	18	0	0	27	37	11

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	11	18	27	23	14	5	3	40	31	339
2017	3 to 10 years in current department or agency	16	24	30	20	8	1	2	29	41	327
2017	11 to 20 years in current department or agency	18	29	28	14	7	1	3	22	49	106
2014	Less than 3 years in current department or agency	14	21	26	17	16	6	1	35	37	171
2014	3 to 10 years in current department or agency	24	30	27	12	6	1	1	18	55	484
2014	11 to 20 years in current department or agency	23	29	31	14	2	1	0	16	53	89
2014	More than 20 years in current department or agency	27	0	46	0	18	0	9	20	30	11

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	19	22	30	17	6	2	3	25	43	341
2017	3 to 10 years in current department or agency	23	24	31	15	4	1	2	19	48	328
2017	11 to 20 years in current department or agency	27	27	30	12	2	0	2	14	55	105
2014	Less than 3 years in current department or agency	22	24	26	14	9	4	2	24	48	171
2014	3 to 10 years in current department or agency	31	27	28	10	3	0	2	12	59	485
2014	11 to 20 years in current department or agency	29	33	22	11	3	1	1	14	63	89
2014	More than 20 years in current department or agency	45	28	0	9	9	0	9	20	80	11

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	13	24	25	25	10	1	2	36	38	337
2017	3 to 10 years in current department or agency	16	27	38	12	5	0	2	17	44	326
2017	11 to 20 years in current department or agency	17	26	34	15	5	1	2	21	44	106
2014	Less than 3 years in current department or agency	14	15	29	22	17	3	1	40	30	171
2014	3 to 10 years in current department or agency	17	27	34	15	4	1	1	20	46	485
2014	11 to 20 years in current department or agency	17	30	33	16	1	1	1	18	48	89
2014	More than 20 years in current department or agency	36	18	10	18	18	0	0	36	54	11

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	21	21	25	17	9	4	4	28	45	338
2017	3 to 10 years in current department or agency	32	27	25	9	5	1	2	14	61	328
2017	11 to 20 years in current department or agency	32	26	31	5	5	0	1	10	58	105
2014	Less than 3 years in current department or agency	22	21	22	17	14	3	2	33	44	171
2014	3 to 10 years in current department or agency	33	28	23	12	3	1	1	15	62	485
2014	11 to 20 years in current department or agency	33	32	23	4	6	0	1	11	66	89
2014	More than 20 years in current department or agency	54	10	27	9	0	0	0	9	64	11

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	19	20	31	13	10	3	3	24	43	340
2017	3 to 10 years in current department or agency	24	26	30	13	5	0	2	18	51	328
2017	11 to 20 years in current department or agency	22	33	20	14	8	0	2	23	57	106
2014	Less than 3 years in current department or agency	16	18	26	16	15	5	3	34	38	170
2014	3 to 10 years in current department or agency	18	22	32	18	7	1	3	26	41	484
2014	11 to 20 years in current department or agency	15	23	35	16	7	0	4	24	40	89
2014	More than 20 years in current department or agency	18	18	46	18	0	0	0	18	36	11

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	18	19	29	16	10	4	4	28	41	341
2017	3 to 10 years in current department or agency	24	24	36	9	4	1	2	13	50	328
2017	11 to 20 years in current department or agency	22	30	32	7	7	2	0	14	53	107
2014	Less than 3 years in current department or agency	21	22	26	15	11	4	2	27	45	170
2014	3 to 10 years in current department or agency	29	26	29	11	4	0	1	16	55	485
2014	11 to 20 years in current department or agency	22	33	31	11	1	0	2	12	57	89
2014	More than 20 years in current department or agency	37	18	18	9	18	0	0	27	55	11

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	47	27	7	10	9	0	0	74	19	341
2017	3 to 10 years in current department or agency	45	27	8	11	9	0	1	72	20	328
2017	11 to 20 years in current department or agency	52	25	8	5	10	0	0	77	15	107
2014	Less than 3 years in current department or agency	45	31	9	9	5	2	0	77	14	171
2014	3 to 10 years in current department or agency	39	24	11	15	10	0	0	64	25	485
2014	11 to 20 years in current department or agency	35	27	11	14	13	0	0	62	27	89
2014	More than 20 years in current department or agency	27	28	9	0	36	0	0	55	36	11

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	50	29	6	9	5	0	79	15	341
2017	3 to 10 years in current department or agency	46	35	8	8	3	0	80	11	324
2017	11 to 20 years in current department or agency	52	31	8	4	5	0	83	9	107
2014	Less than 3 years in current department or agency	50	33	6	7	3	1	83	11	171
2014	3 to 10 years in current department or agency	41	34	10	10	5	0	75	16	485
2014	11 to 20 years in current department or agency	42	29	13	7	9	0	71	16	89
2014	More than 20 years in current department or agency	18	46	9	27	0	0	64	27	11

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	36	37	13	3	4	7	0	78	7	339
2017	3 to 10 years in current department or agency	33	35	14	6	6	6	1	73	12	327
2017	11 to 20 years in current department or agency	41	33	16	3	3	4	1	78	6	107
2014	Less than 3 years in current department or agency	40	35	12	2	0	10	1	84	3	171
2014	3 to 10 years in current department or agency	32	32	21	4	4	7	0	69	9	483
2014	11 to 20 years in current department or agency	34	32	23	2	2	7	0	71	5	89
2014	More than 20 years in current department or agency	27	9	37	9	9	9	0	40	20	11

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	38	39	10	6	5	3	79	11	339
2017	3 to 10 years in current department or agency	30	44	10	9	5	2	76	14	327
2017	11 to 20 years in current department or agency	38	38	12	6	4	3	78	9	107
2014	Less than 3 years in current department or agency	41	36	12	5	1	5	81	7	171
2014	3 to 10 years in current department or agency	29	36	18	8	6	4	67	14	485
2014	11 to 20 years in current department or agency	23	41	18	8	5	4	67	14	89
2014	More than 20 years in current department or agency	36	10	36	9	9	0	46	18	11

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	52	32	8	6	3	0	0	84	9	341
2017	3 to 10 years in current department or agency	36	41	10	8	5	0	0	77	13	327
2017	11 to 20 years in current department or agency	37	38	8	12	5	0	0	75	17	107
2014	Less than 3 years in current department or agency	50	31	11	4	2	2	1	83	6	171
2014	3 to 10 years in current department or agency	30	37	17	7	8	1	0	68	15	485
2014	11 to 20 years in current department or agency	32	38	8	16	7	0	0	70	22	89
2014	More than 20 years in current department or agency	36	28	9	9	18	0	0	64	27	11

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	30	25	12	10	10	7	5	63	23	341
2017	3 to 10 years in current department or agency	29	32	13	12	9	2	2	64	22	326
2017	11 to 20 years in current department or agency	26	38	11	12	6	4	2	69	19	107
2014	Less than 3 years in current department or agency	35	33	11	7	5	5	5	75	13	171
2014	3 to 10 years in current department or agency	27	30	14	13	10	3	3	60	25	485
2014	11 to 20 years in current department or agency	23	35	10	8	17	3	4	63	26	89
2014	More than 20 years in current department or agency	18	28	27	0	27	0	0	46	27	11

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	46	33	7	5	3	5	1	83	9	338
2017	3 to 10 years in current department or agency	36	42	12	4	2	3	0	81	7	327
2017	11 to 20 years in current department or agency	48	36	9	3	2	2	0	86	5	106
2014	Less than 3 years in current department or agency	39	42	11	4	1	5	0	84	4	171
2014	3 to 10 years in current department or agency	32	37	14	7	3	6	0	74	11	485
2014	11 to 20 years in current department or agency	36	33	15	8	1	7	1	74	10	89
2014	More than 20 years in current department or agency	18	64	9	0	0	9	0	90	0	11

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	32	36	12	11	6	2	1	70	17	340
2017	3 to 10 years in current department or agency	30	37	14	10	7	3	0	69	17	328
2017	11 to 20 years in current department or agency	45	33	10	6	4	1	0	79	10	105
2014	Less than 3 years in current department or agency	36	27	13	15	3	6	1	67	19	171
2014	3 to 10 years in current department or agency	29	36	13	10	7	3	1	68	18	485
2014	11 to 20 years in current department or agency	32	40	7	8	9	3	1	76	17	89
2014	More than 20 years in current department or agency	18	46	9	9	9	9	0	70	20	11

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	24	33	18	14	5	5	1	60	21	339
2017	3 to 10 years in current department or agency	22	39	19	9	7	3	0	63	17	327
2017	11 to 20 years in current department or agency	33	38	13	7	6	3	0	73	13	106
2014	Less than 3 years in current department or agency	25	33	16	11	5	8	2	64	18	171
2014	3 to 10 years in current department or agency	22	33	21	13	6	4	1	58	20	485
2014	11 to 20 years in current department or agency	14	43	17	15	7	4	0	59	23	89
2014	More than 20 years in current department or agency	9	27	37	18	9	0	0	36	27	11

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	14	20	15	15	13	19	5	44	36	340
2017	3 to 10 years in current department or agency	12	21	18	17	21	11	2	37	43	328
2017	11 to 20 years in current department or agency	16	30	15	18	15	4	1	49	35	106
2014	Less than 3 years in current department or agency	21	16	18	16	13	14	3	44	35	171
2014	3 to 10 years in current department or agency	8	19	17	21	24	9	3	31	50	485
2014	11 to 20 years in current department or agency	13	13	25	10	31	9	0	28	44	89
2014	More than 20 years in current department or agency	9	9	37	18	27	0	0	18	45	11

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	30	51	3	9	5	82	15	341
2017	3 to 10 years in current department or agency	30	47	4	13	5	77	19	328
2017	11 to 20 years in current department or agency	32	50	9	7	3	81	9	107
2014	Less than 3 years in current department or agency	39	42	4	8	8	80	16	171
2014	3 to 10 years in current department or agency	30	51	5	11	3	81	15	485
2014	11 to 20 years in current department or agency	31	45	6	14	4	76	18	89
2014	More than 20 years in current department or agency	36	19	9	18	18	55	36	11

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	48	33	5	9	5	81	14	339
2017	3 to 10 years in current department or agency	38	36	9	10	7	74	17	327
2017	11 to 20 years in current department or agency	42	40	7	6	4	83	11	107
2014	Less than 3 years in current department or agency	50	26	10	10	4	76	14	171
2014	3 to 10 years in current department or agency	42	34	6	11	7	76	18	485
2014	11 to 20 years in current department or agency	44	39	4	9	3	83	12	89
2014	More than 20 years in current department or agency	55	18	0	9	18	73	27	11

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	51	36	5	5	3	0	0	87	8	338
2017	3 to 10 years in current department or agency	41	41	6	9	3	1	0	83	12	328
2017	11 to 20 years in current department or agency	46	40	7	2	4	0	0	86	6	107
2014	Less than 3 years in current department or agency	43	41	8	6	1	1	1	85	7	171
2014	3 to 10 years in current department or agency	44	34	11	6	4	1	0	79	10	484
2014	11 to 20 years in current department or agency	38	34	8	11	4	3	0	75	16	89
2014	More than 20 years in current department or agency	36	37	18	9	0	0	0	73	9	11

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	71	21	4	1	1	1	1	93	3	341
2017	3 to 10 years in current department or agency	68	21	5	1	2	2	1	91	4	326
2017	11 to 20 years in current department or agency	67	22	7	4	0	0	0	90	4	107
2014	Less than 3 years in current department or agency	70	18	7	3	1	1	1	89	5	171
2014	3 to 10 years in current department or agency	67	23	4	3	1	0	0	91	5	485
2014	11 to 20 years in current department or agency	67	24	2	2	3	2	0	92	6	89
2014	More than 20 years in current department or agency	46	36	18	0	0	0	0	82	0	11

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	63	20	7	7	4	0	83	10	340
2017	3 to 10 years in current department or agency	62	25	5	5	3	0	86	8	328
2017	11 to 20 years in current department or agency	65	21	4	7	3	0	86	10	107
2014	Less than 3 years in current department or agency	66	12	6	12	4	0	78	16	171
2014	3 to 10 years in current department or agency	66	19	4	7	5	0	84	12	485
2014	11 to 20 years in current department or agency	56	24	7	9	3	1	81	12	89
2014	More than 20 years in current department or agency	55	9	9	18	9	0	64	27	11

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	71	14	7	5	2	1	86	7	341
2017	3 to 10 years in current department or agency	74	16	3	4	2	0	91	6	328
2017	11 to 20 years in current department or agency	70	17	8	2	2	1	88	4	107
2014	Less than 3 years in current department or agency	70	15	3	8	4	0	85	11	171
2014	3 to 10 years in current department or agency	74	15	4	4	2	1	90	6	484
2014	11 to 20 years in current department or agency	69	20	4	1	4	1	90	6	89
2014	More than 20 years in current department or agency	46	27	0	9	18	0	73	27	11

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	82	9	4	2	2	0	1	92	4	341
2017	3 to 10 years in current department or agency	80	14	2	2	2	0	1	95	3	328
2017	11 to 20 years in current department or agency	80	14	4	1	1	0	1	94	2	107
2014	Less than 3 years in current department or agency	80	13	3	2	0	0	1	94	2	171
2014	3 to 10 years in current department or agency	79	10	3	4	2	0	2	91	6	485
2014	11 to 20 years in current department or agency	72	15	7	1	3	1	0	88	5	89
2014	More than 20 years in current department or agency	55	18	0	9	9	0	9	80	20	11

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	60	21	9	5	2	1	1	83	8	340
2017	3 to 10 years in current department or agency	58	27	6	5	2	1	1	86	8	327
2017	11 to 20 years in current department or agency	63	18	9	7	3	0	0	81	9	107
2014	Less than 3 years in current department or agency	55	23	6	11	3	1	1	80	14	170
2014	3 to 10 years in current department or agency	54	31	8	2	3	1	1	86	6	485
2014	11 to 20 years in current department or agency	50	32	11	3	1	1	1	85	5	89
2014	More than 20 years in current department or agency	45	46	0	9	0	0	0	91	9	11

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	65	19	7	1	1	7	1	90	2	339
2017	3 to 10 years in current department or agency	67	19	7	2	1	2	2	89	4	328
2017	11 to 20 years in current department or agency	65	23	8	4	1	0	0	88	5	106
2014	Less than 3 years in current department or agency	70	21	2	2	2	2	1	93	4	171
2014	3 to 10 years in current department or agency	64	23	6	1	1	2	2	91	3	485
2014	11 to 20 years in current department or agency	61	27	6	3	1	1	1	91	4	89
2014	More than 20 years in current department or agency	36	55	0	0	0	9	0	100	0	11

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	17	83	341
2017	3 to 10 years in current department or agency	19	81	328
2017	11 to 20 years in current department or agency	11	89	107
2014	Less than 3 years in current department or agency	16	84	171
2014	3 to 10 years in current department or agency	26	74	484
2014	11 to 20 years in current department or agency	26	74	89

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	49	58
2017	3 to 10 years in current department or agency	43	60
2014	Less than 3 years in current department or agency	43	28
2014	3 to 10 years in current department or agency	42	125
2014	11 to 20 years in current department or agency	38	23

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	70	58
2017	3 to 10 years in current department or agency	87	60
2017	11 to 20 years in current department or agency	91	12
2014	Less than 3 years in current department or agency	68	28
2014	3 to 10 years in current department or agency	74	125
2014	11 to 20 years in current department or agency	70	23

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	8	60
2014	3 to 10 years in current department or agency	10	125

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Less than 3 years in current department or agency	58
2017	3 to 10 years in current department or agency	60
2017	11 to 20 years in current department or agency	12
2014	Less than 3 years in current department or agency	28
2014	3 to 10 years in current department or agency	125
2014	11 to 20 years in current department or agency	23

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	8	60
2014	3 to 10 years in current department or agency	6	125

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2017	Less than 3 years in current department or agency	58
2017	11 to 20 years in current department or agency	12
2014	Less than 3 years in current department or agency	28
2014	11 to 20 years in current department or agency	23

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	11 to 20 years in current department or agency	0	12

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	38	58
2017	3 to 10 years in current department or agency	42	60
2017	11 to 20 years in current department or agency	50	12
2014	Less than 3 years in current department or agency	32	28
2014	3 to 10 years in current department or agency	46	125
2014	11 to 20 years in current department or agency	36	23

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	48	58
2017	3 to 10 years in current department or agency	60	60
2017	11 to 20 years in current department or agency	74	12
2014	Less than 3 years in current department or agency	47	28
2014	3 to 10 years in current department or agency	48	125
2014	11 to 20 years in current department or agency	65	23

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	43	58
2017	3 to 10 years in current department or agency	61	60
2017	11 to 20 years in current department or agency	41	12
2014	Less than 3 years in current department or agency	51	28
2014	3 to 10 years in current department or agency	41	125
2014	11 to 20 years in current department or agency	57	23

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	43	58
2017	3 to 10 years in current department or agency	33	60
2017	11 to 20 years in current department or agency	50	12
2014	Less than 3 years in current department or agency	32	28
2014	3 to 10 years in current department or agency	41	125
2014	11 to 20 years in current department or agency	43	23

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	36	58
2017	3 to 10 years in current department or agency	43	60
2017	11 to 20 years in current department or agency	58	12
2014	Less than 3 years in current department or agency	39	28
2014	3 to 10 years in current department or agency	38	125
2014	11 to 20 years in current department or agency	53	23

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	57	58
2017	3 to 10 years in current department or agency	56	60
2014	Less than 3 years in current department or agency	64	28
2014	3 to 10 years in current department or agency	52	125
2014	11 to 20 years in current department or agency	57	23

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	36	58
2017	3 to 10 years in current department or agency	28	60
2014	Less than 3 years in current department or agency	29	28
2014	3 to 10 years in current department or agency	35	125
2014	11 to 20 years in current department or agency	35	23

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	Less than 3 years in current department or agency	58
2017	3 to 10 years in current department or agency	60
2017	11 to 20 years in current department or agency	12
2014	Less than 3 years in current department or agency	28
2014	3 to 10 years in current department or agency	125
2014	11 to 20 years in current department or agency	23

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	15	58
2017	3 to 10 years in current department or agency	11	60
2017	11 to 20 years in current department or agency	0	12
2014	3 to 10 years in current department or agency	9	125

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	8	58
2017	3 to 10 years in current department or agency	11	60
2014	Less than 3 years in current department or agency	18	28
2014	3 to 10 years in current department or agency	10	125

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	53	58
2017	3 to 10 years in current department or agency	62	60
2017	11 to 20 years in current department or agency	74	12
2014	Less than 3 years in current department or agency	53	28
2014	3 to 10 years in current department or agency	50	125
2014	11 to 20 years in current department or agency	45	23

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	31	58
2017	3 to 10 years in current department or agency	22	60
2014	Less than 3 years in current department or agency	29	28
2014	3 to 10 years in current department or agency	35	125
2014	11 to 20 years in current department or agency	30	23

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	18	60
2014	3 to 10 years in current department or agency	15	125

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	56	58
2017	3 to 10 years in current department or agency	58	60
2017	11 to 20 years in current department or agency	84	12
2014	Less than 3 years in current department or agency	57	28
2014	3 to 10 years in current department or agency	58	125
2014	11 to 20 years in current department or agency	51	23

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	25	58
2017	3 to 10 years in current department or agency	32	60
2014	Less than 3 years in current department or agency	32	28
2014	3 to 10 years in current department or agency	35	125
2014	11 to 20 years in current department or agency	30	23

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	12	58
2014	3 to 10 years in current department or agency	12	125

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	18	58
2017	3 to 10 years in current department or agency	26	60
2017	11 to 20 years in current department or agency	42	12
2014	Less than 3 years in current department or agency	21	28
2014	3 to 10 years in current department or agency	18	125
2014	11 to 20 years in current department or agency	22	23

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	8	58
2017	3 to 10 years in current department or agency	12	60
2017	11 to 20 years in current department or agency	0	12
2014	3 to 10 years in current department or agency	6	125

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	11 to 20 years in current department or agency	0	12
2014	3 to 10 years in current department or agency	5	125
2014	11 to 20 years in current department or agency	0	23

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	12	58
2017	3 to 10 years in current department or agency	14	60
2014	Less than 3 years in current department or agency	21	28
2014	3 to 10 years in current department or agency	15	125
2014	11 to 20 years in current department or agency	26	23

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	14	58
2017	3 to 10 years in current department or agency	10	60
2017	11 to 20 years in current department or agency	0	12
2014	Less than 3 years in current department or agency	18	28
2014	3 to 10 years in current department or agency	9	125
2014	11 to 20 years in current department or agency	0	23

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	22	58
2017	3 to 10 years in current department or agency	23	60
2014	Less than 3 years in current department or agency	19	28
2014	3 to 10 years in current department or agency	25	125
2014	11 to 20 years in current department or agency	27	23

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	14	56
2017	11 to 20 years in current department or agency	0	12
2014	Less than 3 years in current department or agency	0	26
2014	3 to 10 years in current department or agency	10	119

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	23	56
2017	3 to 10 years in current department or agency	14	56
2017	11 to 20 years in current department or agency	0	12
2014	Less than 3 years in current department or agency	22	26
2014	3 to 10 years in current department or agency	16	119

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	11 to 20 years in current department or agency	0	12
2014	3 to 10 years in current department or agency	11	119
2014	11 to 20 years in current department or agency	21	23

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	9	56
2017	11 to 20 years in current department or agency	0	12
2014	3 to 10 years in current department or agency	7	119

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	10	56
2017	3 to 10 years in current department or agency	9	56
2014	Less than 3 years in current department or agency	19	26
2014	3 to 10 years in current department or agency	10	119

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	11	56
2014	3 to 10 years in current department or agency	12	119
2014	11 to 20 years in current department or agency	22	23

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	21	56
2017	3 to 10 years in current department or agency	11	56
2014	Less than 3 years in current department or agency	18	26
2014	3 to 10 years in current department or agency	7	119

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	21	56
2017	3 to 10 years in current department or agency	9	56
2014	3 to 10 years in current department or agency	8	119

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	8	56
2017	3 to 10 years in current department or agency	10	56
2014	3 to 10 years in current department or agency	10	119

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	46	56
2017	3 to 10 years in current department or agency	28	56
2017	11 to 20 years in current department or agency	50	12
2014	Less than 3 years in current department or agency	34	26
2014	3 to 10 years in current department or agency	35	119
2014	11 to 20 years in current department or agency	30	23

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	18	56
2017	3 to 10 years in current department or agency	18	56
2014	3 to 10 years in current department or agency	8	119

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	56	56
2017	3 to 10 years in current department or agency	53	56
2017	11 to 20 years in current department or agency	66	12
2014	Less than 3 years in current department or agency	58	26
2014	3 to 10 years in current department or agency	50	119
2014	11 to 20 years in current department or agency	62	23

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	11 to 20 years in current department or agency	0	12
2014	Less than 3 years in current department or agency	0	26

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	50	56
2017	3 to 10 years in current department or agency	63	56
2017	11 to 20 years in current department or agency	75	12
2014	Less than 3 years in current department or agency	65	26
2014	3 to 10 years in current department or agency	59	119
2014	11 to 20 years in current department or agency	88	23

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	11 to 20 years in current department or agency	0	12

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	13	56
2017	3 to 10 years in current department or agency	16	56
2017	11 to 20 years in current department or agency	0	12
2014	3 to 10 years in current department or agency	14	119
2014	11 to 20 years in current department or agency	0	23

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	83	17	58
2017	3 to 10 years in current department or agency	98	2	60
2017	11 to 20 years in current department or agency	100	0	12

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	10	11	14	5	9	40	12	43	27	340
2017	3 to 10 years in current department or agency	13	13	21	10	11	26	6	38	31	327
2017	11 to 20 years in current department or agency	14	22	21	5	10	20	7	50	21	107
2014	Less than 3 years in current department or agency	12	17	14	7	6	32	12	52	23	170
2014	3 to 10 years in current department or agency	9	17	18	11	12	27	6	39	34	485
2014	11 to 20 years in current department or agency	13	16	20	13	12	24	2	38	35	89
2014	More than 20 years in current department or agency	18	10	9	0	9	45	9	61	20	11

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	22	31	14	8	6	17	2	66	17	340
2017	3 to 10 years in current department or agency	22	31	18	10	10	8	1	58	22	328
2017	11 to 20 years in current department or agency	29	27	20	7	7	9	0	62	16	107
2014	Less than 3 years in current department or agency	26	29	17	5	6	16	0	66	14	171
2014	3 to 10 years in current department or agency	16	30	22	12	8	10	2	53	22	485
2014	11 to 20 years in current department or agency	20	23	27	11	12	6	1	46	25	89
2014	More than 20 years in current department or agency	27	19	27	0	18	9	0	50	20	11

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	6	94	340
2017	3 to 10 years in current department or agency	12	88	327
2017	11 to 20 years in current department or agency	4	96	107
2014	Less than 3 years in current department or agency	5	95	171
2014	3 to 10 years in current department or agency	8	92	484
2014	11 to 20 years in current department or agency	6	94	89

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	48	21
2017	3 to 10 years in current department or agency	36	37
2014	3 to 10 years in current department or agency	38	37

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	71	21
2017	3 to 10 years in current department or agency	92	37
2014	3 to 10 years in current department or agency	84	37

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Less than 3 years in current department or agency	21
2017	3 to 10 years in current department or agency	37
2014	3 to 10 years in current department or agency	37

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	21

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	29	21
2017	3 to 10 years in current department or agency	24	36
2014	3 to 10 years in current department or agency	19	37

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	24	21
2017	3 to 10 years in current department or agency	26	36

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	34	21

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	22	36
2014	3 to 10 years in current department or agency	44	37

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	56	21
2017	3 to 10 years in current department or agency	25	36
2014	3 to 10 years in current department or agency	25	37

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2014	3 to 10 years in current department or agency	0	37

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	21
2017	3 to 10 years in current department or agency	0	36

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	32	21
2017	3 to 10 years in current department or agency	19	36
2014	3 to 10 years in current department or agency	27	37

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	21

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	19	36
2014	3 to 10 years in current department or agency	14	37

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	21
2014	3 to 10 years in current department or agency	0	37

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2014	3 to 10 years in current department or agency	40	37

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	29	21
2017	3 to 10 years in current department or agency	30	37
2014	3 to 10 years in current department or agency	25	37

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	16	37
2014	3 to 10 years in current department or agency	16	37

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	13	37
2014	3 to 10 years in current department or agency	24	37

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	21

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	21

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2014	3 to 10 years in current department or agency	22	37

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	43	21
2017	3 to 10 years in current department or agency	46	37
2014	3 to 10 years in current department or agency	48	37

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	21
2014	3 to 10 years in current department or agency	0	33

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	19	35
2014	3 to 10 years in current department or agency	0	33

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	21
2014	3 to 10 years in current department or agency	0	33

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2014	3 to 10 years in current department or agency	0	33

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	21

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2014	3 to 10 years in current department or agency	0	33

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	14	35

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	37	21
2017	3 to 10 years in current department or agency	25	35
2014	3 to 10 years in current department or agency	30	33

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	14	35

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	51	21
2017	3 to 10 years in current department or agency	43	35
2014	3 to 10 years in current department or agency	55	33

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	21

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	58	21
2017	3 to 10 years in current department or agency	54	35
2014	3 to 10 years in current department or agency	85	33

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	21

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	75	25	21
2017	3 to 10 years in current department or agency	97	3	37

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	12	10	15	1	3	48	12	53	10	341
2017	3 to 10 years in current department or agency	11	15	21	6	4	38	5	46	17	328
2017	11 to 20 years in current department or agency	21	14	22	5	0	36	2	57	7	107
2014	Less than 3 years in current department or agency	10	13	17	2	3	42	13	51	10	171
2014	3 to 10 years in current department or agency	8	14	22	3	4	41	8	43	14	485
2014	11 to 20 years in current department or agency	10	13	21	5	3	42	4	44	17	89
2014	More than 20 years in current department or agency	18	0	19	9	0	45	9	39	20	11

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	29	26	14	2	3	24	2	74	7	340
2017	3 to 10 years in current department or agency	23	33	18	6	5	14	1	66	13	326
2017	11 to 20 years in current department or agency	34	28	22	4	0	11	0	71	4	107
2014	Less than 3 years in current department or agency	30	30	16	1	3	17	3	75	4	171
2014	3 to 10 years in current department or agency	19	30	23	4	4	19	2	62	9	485
2014	11 to 20 years in current department or agency	16	28	20	7	3	25	1	60	14	89
2014	More than 20 years in current department or agency	27	19	18	9	0	27	0	63	12	11

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	15	85	341
2017	3 to 10 years in current department or agency	18	82	327
2017	11 to 20 years in current department or agency	14	86	106
2014	Less than 3 years in current department or agency	14	86	171
2014	3 to 10 years in current department or agency	15	85	485
2014	11 to 20 years in current department or agency	20	80	89

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	75	25	51
2017	3 to 10 years in current department or agency	83	17	60
2017	11 to 20 years in current department or agency	94	6	15
2014	Less than 3 years in current department or agency	88	12	23
2014	3 to 10 years in current department or agency	70	30	74
2014	11 to 20 years in current department or agency	79	21	18

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	58	29	5	8	0	0	87	8	38
2017	3 to 10 years in current department or agency	54	34	2	6	2	2	90	8	50
2017	11 to 20 years in current department or agency	49	36	7	7	0	0	86	7	14
2014	Less than 3 years in current department or agency	57	43	0	0	0	0	100	0	19
2014	3 to 10 years in current department or agency	58	28	6	7	0	0	87	7	52
2014	11 to 20 years in current department or agency	50	22	7	7	14	0	71	21	14

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	22	36	9	10	9	4	11	67	22	341
2017	3 to 10 years in current department or agency	28	48	10	5	2	1	7	82	7	327
2017	11 to 20 years in current department or agency	37	44	7	3	0	2	8	90	3	107
2014	Less than 3 years in current department or agency	22	41	12	6	5	1	14	73	13	171
2014	3 to 10 years in current department or agency	26	50	8	5	2	1	7	84	7	485
2014	11 to 20 years in current department or agency	28	59	3	3	0	1	5	93	3	89
2014	More than 20 years in current department or agency	18	54	18	0	0	0	10	80	0	11

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	5	10	13	7	7	43	15	35	33	339
2017	3 to 10 years in current department or agency	8	17	22	6	6	31	10	43	20	327
2017	11 to 20 years in current department or agency	10	25	19	6	5	29	5	54	17	107
2014	Less than 3 years in current department or agency	7	11	22	4	5	32	20	37	18	171
2014	3 to 10 years in current department or agency	6	15	24	6	6	31	11	36	22	485
2014	11 to 20 years in current department or agency	9	16	15	12	5	35	8	43	30	89
2014	More than 20 years in current department or agency	0	0	37	18	0	36	9	0	33	11

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	33	21	10	4	3	20	10	76	9	341
2017	3 to 10 years in current department or agency	39	29	9	3	3	10	7	82	7	328
2017	11 to 20 years in current department or agency	44	28	12	3	3	3	8	80	6	107
2014	Less than 3 years in current department or agency	31	23	15	2	3	11	13	72	8	171
2014	3 to 10 years in current department or agency	31	33	12	3	3	11	7	77	7	485
2014	11 to 20 years in current department or agency	29	36	11	6	3	10	6	77	10	89
2014	More than 20 years in current department or agency	27	36	9	9	0	9	10	78	11	11

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	26	22	10	4	3	26	10	73	11	341
2017	3 to 10 years in current department or agency	27	33	11	5	5	13	7	75	12	328
2017	11 to 20 years in current department or agency	29	32	16	8	3	6	6	70	12	107
2014	Less than 3 years in current department or agency	24	15	21	4	3	18	14	58	11	171
2014	3 to 10 years in current department or agency	20	31	17	6	4	16	7	65	13	484
2014	11 to 20 years in current department or agency	18	26	15	8	7	20	6	60	20	89
2014	More than 20 years in current department or agency	27	18	9	18	0	18	10	63	25	11

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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	58	26	4	5	7	84	12	341
2017	3 to 10 years in current department or agency	56	26	8	5	4	82	10	327
2017	11 to 20 years in current department or agency	59	22	6	5	7	81	13	107

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	60	25	6	2	6	1	86	8	341
2017	3 to 10 years in current department or agency	57	26	9	4	3	1	84	7	327
2017	11 to 20 years in current department or agency	56	24	7	7	5	1	81	12	107

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	25	41	11	12	5	6	70	18	341
2017	3 to 10 years in current department or agency	26	44	12	11	6	2	70	17	328
2017	11 to 20 years in current department or agency	36	39	13	7	4	1	75	11	107

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	19	38	13	15	13	1	58	28	339
2017	3 to 10 years in current department or agency	16	33	13	20	16	1	50	37	328
2017	11 to 20 years in current department or agency	10	43	14	22	10	1	54	32	107

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	14	23	21	18	23	1	0	38	42	341
2017	3 to 10 years in current department or agency	19	26	18	14	22	0	1	45	37	326
2017	11 to 20 years in current department or agency	19	28	20	13	17	0	3	48	31	107

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	19	21	30	15	14	1	40	30	341
2017	3 to 10 years in current department or agency	8	26	24	22	20	1	34	42	327
2017	11 to 20 years in current department or agency	7	26	24	22	21	0	33	43	107

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	24	27	22	16	10	1	52	26	339
2017	3 to 10 years in current department or agency	10	26	25	22	16	1	37	38	323
2017	11 to 20 years in current department or agency	8	26	33	11	20	1	35	32	107

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	19	20	24	19	18	1	39	37	341
2017	3 to 10 years in current department or agency	10	18	23	21	28	0	27	49	325
2017	11 to 20 years in current department or agency	8	17	30	23	23	0	25	46	107

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	36	25	18	10	8	3	63	18	340
2017	3 to 10 years in current department or agency	25	32	19	10	10	4	60	20	327
2017	11 to 20 years in current department or agency	30	14	30	13	10	3	45	24	107

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	28	26	23	14	9	0	54	24	341
2017	3 to 10 years in current department or agency	24	27	23	13	13	1	51	26	325
2017	11 to 20 years in current department or agency	18	29	25	16	11	0	47	28	107

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	27	31	22	12	8	0	1	58	20	341
2017	3 to 10 years in current department or agency	20	35	24	12	8	0	2	55	21	325
2017	11 to 20 years in current department or agency	19	29	26	14	10	1	1	49	24	107

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	20	33	23	12	10	1	55	22	340
2017	3 to 10 years in current department or agency	17	26	26	17	14	1	43	31	325
2017	11 to 20 years in current department or agency	13	23	34	16	14	1	36	30	107

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	23	27	20	16	12	1	51	29	341
2017	3 to 10 years in current department or agency	20	30	19	17	13	1	50	30	324
2017	11 to 20 years in current department or agency	17	24	31	16	12	1	41	28	107

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	35	27	20	10	6	0	2	63	17	339
2017	3 to 10 years in current department or agency	25	35	22	9	8	0	1	60	17	324
2017	11 to 20 years in current department or agency	18	43	19	9	10	1	1	62	19	107

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	62	20	10	4	2	0	2	83	7	341
2017	3 to 10 years in current department or agency	52	25	12	7	2	0	2	78	9	328
2017	11 to 20 years in current department or agency	50	25	17	5	2	1	0	76	7	107

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	73	11	5	5	3	1	2	87	8	341
2017	3 to 10 years in current department or agency	66	13	7	4	6	1	4	83	10	328
2017	11 to 20 years in current department or agency	72	10	8	4	4	1	1	84	8	105

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	59	22	10	4	2	0	2	83	7	340
2017	3 to 10 years in current department or agency	53	25	12	3	3	1	3	81	7	327
2017	11 to 20 years in current department or agency	43	41	11	1	4	0	0	84	5	107

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	59	17	10	8	5	1	77	13	340
2017	3 to 10 years in current department or agency	49	22	12	6	7	3	74	14	327
2017	11 to 20 years in current department or agency	42	26	15	12	6	0	68	17	107

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	55	12	5	2	1	25	89	4	340
2017	3 to 10 years in current department or agency	50	16	6	2	2	23	87	5	326
2017	11 to 20 years in current department or agency	51	19	12	2	1	16	83	3	107

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	69	15	7	1	1	6	90	3	339
2017	3 to 10 years in current department or agency	61	19	7	1	2	10	89	4	324
2017	11 to 20 years in current department or agency	59	28	5	1	1	6	92	2	107

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	69	9	7	4	7	0	5	82	11	341
2017	3 to 10 years in current department or agency	74	9	5	3	3	0	6	88	7	328
2017	11 to 20 years in current department or agency	73	12	10	0	2	1	2	87	2	107

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	58	22	13	3	2	2	82	5	341
2017	3 to 10 years in current department or agency	50	26	13	4	2	4	79	7	327
2017	11 to 20 years in current department or agency	46	32	17	5	0	0	78	5	107

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	10	29	37	15	8	0	40	23	341
2017	3 to 10 years in current department or agency	8	21	41	19	11	0	29	30	328
2017	11 to 20 years in current department or agency	6	28	39	21	5	1	35	25	107

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	10	23	36	21	10	31	33	341
2017	3 to 10 years in current department or agency	14	23	43	13	7	20	37	326
2017	11 to 20 years in current department or agency	9	29	40	18	4	22	38	106

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	17	23	18	22	18	2	1	17	83	340
2017	3 to 10 years in current department or agency	23	28	22	11	15	1	0	23	77	327
2017	11 to 20 years in current department or agency	29	30	17	8	9	6	1	31	69	107

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	33	275
2017	3 to 10 years in current department or agency	15	247
2017	11 to 20 years in current department or agency	20	67

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	43	275
2017	3 to 10 years in current department or agency	30	247
2017	11 to 20 years in current department or agency	28	67

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	25	275
2017	3 to 10 years in current department or agency	14	247
2017	11 to 20 years in current department or agency	12	67

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	46	275
2017	3 to 10 years in current department or agency	63	247
2017	11 to 20 years in current department or agency	57	67

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	5	275
2017	3 to 10 years in current department or agency	11	247
2017	11 to 20 years in current department or agency	10	67

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	43	275
2017	3 to 10 years in current department or agency	34	247
2017	11 to 20 years in current department or agency	42	67

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Less than 3 years in current department or agency	3	40	22	9	5	22	273
2017	3 to 10 years in current department or agency	4	46	15	13	3	18	242
2017	11 to 20 years in current department or agency	4	43	23	9	3	17	65

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	12	17	13	22	28	1	7	31	54	277
2017	3 to 10 years in current department or agency	9	22	16	17	28	2	7	34	49	247
2017	11 to 20 years in current department or agency	11	18	10	19	27	3	12	34	54	68

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	2	5	5	19	61	1	6	8	87	275
2017	3 to 10 years in current department or agency	3	6	10	16	59	2	4	9	80	247
2017	11 to 20 years in current department or agency	3	8	9	19	52	4	6	12	79	68

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Public Safety Canada by Question 106. In total, how many years have you been working in your current department or agency?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.