2017 Public Service Employee Survey Results by Theme for Public Safety Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	42	28	30	0	0	70	0	10
2017	Communications or public affairs	29	50	12	9	0	79	9	54
2017	Security	23	47	19	5	7	70	11	39
2017	Science and technology	49	51	0	0	0	100	0	10
2017	Administration and operations	31	38	12	11	8	69	19	139
2017	Human resources	31	53	2	8	6	84	14	48
2017	Financial management	27	53	4	12	5	80	16	26
2017	Information management	17	48	0	23	12	65	35	17
2017	Information technology	39	36	14	9	3	75	12	35
2017	Data sciences	37	35	7	14	7	72	21	14
2017	Policy	30	48	7	9	6	78	15	210
2017	Project management	37	42	8	8	6	79	13	49
2017	Other services to the public	24	76	0	0	0	100	0	11
2017	None of the above	27	43	8	18	5	69	23	88
2014	Communications or public affairs	17	49	9	14	10	66	25	65
2014	Security	26	40	9	13	12	65	25	62
2014	Science and technology	41	53	6	0	0	94	0	15
2014	Administration and operations	28	35	14	12	11	63	23	186
2014	Human resources	32	40	8	10	10	72	21	38
2014	Financial management	28	49	13	8	2	77	10	38
2014	Information management	26	33	26	4	11	60	15	27
2014	Information technology	40	27	18	9	6	67	15	34
2014	Evaluation	20	41	7	26	7	61	33	15
2014	Other services to the public	38	36	5	15	5	74	21	39
2014	None of the above	28	36	10	15	11	64	26	200

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	51	10	29	10	0	60	10	10
2017	Communications or public affairs	36	45	5	11	4	80	14	54
2017	Security	23	47	12	11	7	70	18	39
2017	Science and technology	32	49	0	19	0	81	19	10
2017	Administration and operations	34	32	13	11	9	67	21	139
2017	Human resources	39	26	16	8	10	66	18	48
2017	Financial management	38	30	16	7	7	69	15	26
2017	Information management	11	37	18	23	11	48	34	17
2017	Information technology	36	41	6	3	14	77	17	35
2017	Data sciences	23	42	7	14	14	65	28	14
2017	Policy	34	36	11	11	7	70	18	210
2017	Project management	33	35	12	11	9	67	21	50
2017	Other services to the public	32	26	34	8	0	58	8	11
2017	None of the above	21	34	14	15	15	55	30	88

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	51	29	10	0	10	0	80	10	10
2017	Communications or public affairs	40	45	11	3	0	0	86	3	54
2017	Security	49	35	10	5	2	0	83	7	39
2017	Science and technology	49	51	0	0	0	0	100	0	10
2017	Administration and operations	50	30	9	6	6	0	79	11	139
2017	Human resources	51	33	2	10	4	0	84	14	48
2017	Financial management	50	39	0	11	0	0	89	11	26
2017	Information management	42	46	12	0	0	0	88	0	17
2017	Information technology	61	28	0	9	3	0	88	12	35
2017	Data sciences	51	49	0	0	0	0	100	0	14
2017	Policy	45	43	7	3	2	0	88	5	209
2017	Project management	46	43	9	2	0	0	89	2	50
2017	Other services to the public	40	33	8	18	0	0	74	18	11
2017	None of the above	50	27	17	4	2	0	77	6	88
2014	Communications or public affairs	50	32	12	3	3	0	82	6	65
2014	Security	44	38	9	5	5	0	81	9	62
2014	Science and technology	82	18	0	0	0	0	100	0	15
2014	Administration and operations	53	28	11	3	4	1	81	7	185
2014	Human resources	61	24	3	3	8	3	87	11	38
2014	Financial management	62	28	8	0	2	0	90	2	38
2014	Information management	74	15	7	0	4	0	89	4	27
2014	Information technology	68	20	9	2	0	0	89	2	34
2014	Evaluation	46	34	20	0	0	0	80	0	15
2014	Other services to the public	64	20	8	5	3	0	85	8	39
2014	None of the above	55	28	11	4	3	0	82	7	200

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	51	29	10	0	10	0	80	10	10
2017	Communications or public affairs	31	51	12	4	2	0	82	5	54
2017	Security	30	45	14	4	7	0	75	11	39
2017	Science and technology	40	40	19	0	0	0	81	0	10
2017	Administration and operations	40	31	10	8	11	0	71	19	138
2017	Human resources	41	33	13	6	7	0	74	13	45
2017	Financial management	31	38	11	21	0	0	68	21	26
2017	Information management	17	54	6	17	6	0	71	23	17
2017	Information technology	41	33	14	9	3	0	74	12	35
2017	Data sciences	44	28	21	7	0	0	72	7	14
2017	Policy	39	40	10	8	4	0	78	12	209
2017	Project management	44	35	9	6	6	0	79	11	50
2017	Other services to the public	24	68	8	0	0	0	92	0	11
2017	None of the above	31	38	8	18	5	0	69	23	88
2014	Communications or public affairs	27	43	11	11	9	0	69	20	65
2014	Security	29	35	9	11	14	2	65	25	62
2014	Science and technology	62	32	6	0	0	0	94	0	15
2014	Administration and operations	31	40	11	9	9	0	71	18	186
2014	Human resources	37	37	5	10	8	3	76	19	38
2014	Financial management	27	50	13	5	5	0	77	10	38
2014	Information management	41	30	18	4	7	0	71	11	27
2014	Information technology	36	26	23	12	3	0	62	15	34
2014	Evaluation	34	26	13	20	7	0	61	26	15
2014	Other services to the public	38	36	13	5	8	0	74	13	39
2014	None of the above	31	35	16	9	8	0	66	17	200

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	19	40	20	10	10	0	60	21	10
2017	Communications or public affairs	45	46	4	4	2	0	91	5	54
2017	Security	38	30	14	7	11	0	69	18	39
2017	Science and technology	21	40	11	11	17	0	62	28	10
2017	Administration and operations	25	30	19	12	13	1	56	26	139
2017	Human resources	34	23	24	8	10	0	57	18	48
2017	Financial management	19	19	15	23	24	0	38	47	26
2017	Information management	11	42	6	29	12	0	53	41	17
2017	Information technology	33	22	20	11	14	0	55	26	35
2017	Data sciences	16	28	19	7	30	0	44	37	14
2017	Policy	22	32	19	15	12	0	54	27	210
2017	Project management	28	31	11	8	21	0	59	29	49
2017	Other services to the public	24	43	17	16	0	0	67	16	11
2017	None of the above	19	23	29	14	15	0	42	29	88
2014	Communications or public affairs	14	46	6	20	13	0	60	34	65
2014	Security	8	35	22	8	27	0	43	35	62
2014	Science and technology	21	45	6	14	14	0	67	27	15
2014	Administration and operations	14	34	17	23	12	1	48	35	186
2014	Human resources	29	29	23	8	8	3	60	16	38
2014	Financial management	8	29	19	31	10	2	38	42	38
2014	Information management	33	26	18	15	7	0	59	22	27
2014	Information technology	24	30	19	14	14	0	54	28	34
2014	Evaluation	28	20	13	13	26	0	47	39	15
2014	Other services to the public	15	15	15	26	28	0	31	54	39
2014	None of the above	9	28	18	18	26	1	38	44	200

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	28	41	10	21	0	0	0	69	21	10
2017	Communications or public affairs	44	47	4	4	2	0	0	91	5	54
2017	Security	40	33	9	7	11	0	0	73	18	39
2017	Science and technology	32	40	11	17	0	0	0	72	17	10
2017	Administration and operations	23	36	16	15	10	0	1	59	25	139
2017	Human resources	34	33	18	6	8	0	0	68	14	48
2017	Financial management	23	23	11	23	20	0	0	46	43	26
2017	Information management	6	54	6	29	6	0	0	59	35	17
2017	Information technology	35	26	13	14	12	0	0	61	26	35
2017	Data sciences	23	26	14	14	23	0	0	49	37	14
2017	Policy	26	38	13	14	9	0	0	64	23	210
2017	Project management	33	23	13	14	17	0	0	56	31	50
2017	Other services to the public	27	38	18	18	0	0	0	64	18	10
2017	None of the above	17	32	18	16	17	0	0	49	33	88
2014	Communications or public affairs	14	49	5	22	10	0	0	63	32	65
2014	Security	8	38	15	13	27	0	0	46	39	62
2014	Science and technology	21	45	6	21	6	0	0	67	27	15
2014	Administration and operations	18	33	17	20	12	1	0	51	32	186
2014	Human resources	32	29	18	11	8	3	0	63	19	38
2014	Financial management	11	34	13	34	7	0	0	45	41	38
2014	Information management	30	30	18	15	7	0	0	59	22	27
2014	Information technology	28	29	14	18	8	0	3	59	27	34
2014	Evaluation	26	21	6	20	26	0	0	47	46	15
2014	Other services to the public	15	16	18	28	23	0	0	31	51	39
2014	None of the above	11	32	18	17	22	0	0	43	39	200

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	28	31	0	10	10	20	0	74	26	10
2017	Communications or public affairs	29	31	14	20	2	4	0	63	23	54
2017	Security	35	24	18	9	13	0	0	59	23	39
2017	Science and technology	11	43	19	11	17	0	0	53	28	10
2017	Administration and operations	25	26	16	16	14	4	0	53	30	139
2017	Human resources	41	16	23	2	14	4	0	59	17	48
2017	Financial management	19	7	19	15	31	8	0	29	50	26
2017	Information management	17	18	18	29	18	0	0	36	47	17
2017	Information technology	33	22	20	6	14	3	2	58	21	35
2017	Data sciences	39	19	14	7	14	7	0	62	23	14
2017	Policy	23	22	18	17	15	4	1	48	33	210
2017	Project management	26	17	17	16	18	6	0	46	35	49
2017	Other services to the public	24	35	16	17	0	8	0	64	18	11
2017	None of the above	15	22	26	13	18	4	1	40	33	87
2014	Communications or public affairs	16	25	22	17	17	3	0	42	35	65
2014	Security	11	20	19	15	31	4	0	32	48	62
2014	Science and technology	21	18	14	15	26	6	0	42	44	15
2014	Administration and operations	19	21	19	17	18	5	1	43	37	186
2014	Human resources	26	27	13	18	13	3	0	55	32	38
2014	Financial management	11	24	24	10	26	5	0	37	38	38
2014	Information management	22	26	15	18	11	4	4	52	32	27
2014	Information technology	25	26	15	12	19	3	0	52	32	34
2014	Evaluation	28	13	20	7	33	0	0	41	39	15
2014	Other services to the public	15	5	26	25	26	3	0	21	53	39
2014	None of the above	16	19	19	14	26	6	0	37	43	200

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	51	39	10	0	0	0	0	90	0	10
2017	Communications or public affairs	55	33	5	5	0	2	0	89	5	54
2017	Security	48	34	7	4	4	3	0	84	9	39
2017	Science and technology	57	11	0	11	0	11	11	86	14	10
2017	Administration and operations	42	31	9	7	9	1	0	75	17	139
2017	Human resources	49	29	10	4	6	2	0	80	10	48
2017	Financial management	42	42	5	11	0	0	0	84	11	26
2017	Information management	17	36	17	6	18	6	0	57	25	17
2017	Information technology	44	39	12	0	3	0	3	85	3	35
2017	Data sciences	30	30	19	7	14	0	0	60	21	14
2017	Policy	49	28	6	7	7	2	0	79	14	209
2017	Project management	52	23	9	10	4	2	0	76	14	50
2017	Other services to the public	32	33	9	0	8	18	0	80	10	11
2017	None of the above	40	27	15	10	6	1	1	68	17	88
2014	Communications or public affairs	39	23	15	14	3	3	3	66	18	65
2014	Security	45	25	6	9	14	0	0	70	24	62
2014	Science and technology	50	32	0	6	12	0	0	82	18	15
2014	Administration and operations	38	31	15	6	8	3	1	71	14	186
2014	Human resources	56	21	13	0	3	8	0	83	3	38
2014	Financial management	34	26	16	8	10	5	0	64	19	38
2014	Information management	30	44	7	11	7	0	0	74	18	27
2014	Information technology	44	20	12	9	9	3	3	68	19	34
2014	Evaluation	54	20	0	13	13	0	0	74	26	15
2014	Other services to the public	46	31	5	5	13	0	0	77	18	39
2014	None of the above	46	27	9	9	5	2	0	75	15	200

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	61	29	10	0	0	0	0	90	0	10
2017	Communications or public affairs	48	41	3	4	2	2	0	91	6	54
2017	Security	46	27	7	9	5	5	2	78	15	39
2017	Science and technology	62	17	11	0	11	0	0	79	11	10
2017	Administration and operations	40	34	8	7	10	1	0	75	17	138
2017	Human resources	52	26	8	8	4	2	0	79	12	48
2017	Financial management	46	35	15	4	0	0	0	81	4	26
2017	Information management	23	30	18	12	18	0	0	53	29	17
2017	Information technology	40	33	14	6	3	0	3	76	9	35
2017	Data sciences	30	37	12	0	21	0	0	67	21	14
2017	Policy	48	28	6	11	7	0	0	76	18	210
2017	Project management	54	17	8	12	8	2	0	72	20	50
2017	Other services to the public	32	60	0	8	0	0	0	92	8	11
2017	None of the above	34	27	15	19	3	0	1	62	22	88
2014	Communications or public affairs	35	30	4	20	7	0	3	67	28	65
2014	Security	42	25	3	14	16	0	0	66	30	62
2014	Science and technology	56	26	12	0	6	0	0	82	6	15
2014	Administration and operations	38	29	15	10	8	0	1	68	18	186
2014	Human resources	61	16	13	8	3	0	0	77	10	38
2014	Financial management	27	42	13	10	8	0	0	69	18	38
2014	Information management	41	37	7	11	4	0	0	78	15	27
2014	Information technology	39	32	11	0	12	6	0	76	12	34
2014	Evaluation	34	20	13	20	13	0	0	54	33	15
2014	Other services to the public	51	28	0	10	10	0	0	79	21	39
2014	None of the above	41	30	9	11	9	0	0	71	20	200

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	80	20	0	0	0	0	100	0	10
2017	Communications or public affairs	55	33	5	5	2	0	88	7	54
2017	Security	58	29	2	4	7	0	87	11	39
2017	Science and technology	79	0	21	0	0	0	79	0	10
2017	Administration and operations	47	30	11	4	8	0	77	12	138
2017	Human resources	57	21	15	2	6	0	78	8	48
2017	Financial management	54	18	12	12	4	0	72	16	26
2017	Information management	29	19	6	29	18	0	48	46	17
2017	Information technology	57	20	12	3	9	0	77	12	35
2017	Data sciences	39	33	7	0	21	0	72	21	14
2017	Policy	49	26	6	9	9	0	76	18	210
2017	Project management	56	25	7	6	6	0	81	12	50
2017	Other services to the public	32	44	0	24	0	0	76	24	11
2017	None of the above	45	25	14	5	10	0	70	16	87
2014	Communications or public affairs	35	32	10	9	12	1	68	22	65
2014	Security	44	20	6	10	19	2	64	29	62
2014	Science and technology	49	21	12	6	12	0	70	18	15
2014	Administration and operations	43	30	10	9	9	0	73	17	185
2014	Human resources	64	18	8	5	5	0	82	10	38
2014	Financial management	41	30	5	13	10	0	71	24	37
2014	Information management	41	37	11	0	11	0	78	11	27
2014	Information technology	33	35	12	9	11	0	68	21	34
2014	Evaluation	47	13	13	13	13	0	61	26	15
2014	Other services to the public	54	28	0	8	10	0	82	18	39
2014	None of the above	40	31	11	5	11	0	72	16	200

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	10	60	0	19	10	0	0	70	30	10
2017	Communications or public affairs	52	34	9	3	0	2	0	88	3	54
2017	Security	36	36	7	7	11	3	0	74	18	39
2017	Science and technology	32	30	28	0	0	11	0	69	0	10
2017	Administration and operations	26	35	11	12	13	3	0	63	26	139
2017	Human resources	32	33	15	12	6	2	0	66	19	48
2017	Financial management	15	42	7	8	28	0	0	57	36	26
2017	Information management	0	48	18	12	12	11	0	54	26	17
2017	Information technology	31	32	14	12	9	3	0	65	21	35
2017	Data sciences	14	26	21	16	14	9	0	44	33	14
2017	Policy	28	35	12	10	8	7	0	68	19	210
2017	Project management	31	35	11	6	18	0	0	65	23	50
2017	Other services to the public	17	17	43	8	16	0	0	33	24	11
2017	None of the above	26	32	13	10	11	9	0	63	23	88
2014	Communications or public affairs	28	37	13	12	3	6	0	70	16	65
2014	Security	17	30	9	10	28	6	0	49	41	62
2014	Science and technology	15	27	32	20	0	6	0	45	21	15
2014	Administration and operations	15	33	22	11	14	5	1	51	26	186
2014	Human resources	11	40	15	16	13	5	0	53	31	38
2014	Financial management	16	30	21	10	16	7	0	49	28	38
2014	Information management	18	30	15	11	18	7	0	52	32	27
2014	Information technology	18	29	9	20	6	19	0	57	32	34
2014	Evaluation	7	15	13	20	26	20	0	26	57	15
2014	Other services to the public	13	15	18	21	21	13	0	32	47	39
2014	None of the above	11	27	20	18	13	11	0	42	35	200

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	10	50	9	10	21	0	0	60	31	10
2017	Communications or public affairs	46	38	7	7	0	2	0	85	7	54
2017	Security	32	47	5	0	14	3	0	81	14	38
2017	Science and technology	32	40	19	9	0	0	0	72	9	10
2017	Administration and operations	25	33	16	12	14	1	0	58	26	138
2017	Human resources	31	41	14	10	4	0	0	72	14	48
2017	Financial management	15	15	30	15	24	0	0	31	39	26
2017	Information management	6	54	6	12	23	0	0	59	35	17
2017	Information technology	36	24	14	12	14	0	0	59	26	35
2017	Data sciences	7	19	16	28	30	0	0	26	58	14
2017	Policy	23	39	12	14	10	1	0	63	24	210
2017	Project management	21	27	15	11	25	0	0	48	37	50
2017	Other services to the public	17	17	27	32	8	0	0	33	40	11
2017	None of the above	23	31	15	10	16	5	0	56	27	88
2014	Communications or public affairs	20	42	20	15	3	0	0	62	18	65
2014	Security	13	27	13	18	27	2	0	41	45	62
2014	Science and technology	29	26	6	26	14	0	0	55	39	15
2014	Administration and operations	13	33	20	17	15	2	1	47	33	185
2014	Human resources	13	40	26	8	11	3	0	54	19	38
2014	Financial management	14	31	19	16	16	5	0	47	33	38
2014	Information management	18	23	22	18	15	4	0	43	34	27
2014	Information technology	13	27	21	22	8	10	0	44	33	33
2014	Evaluation	20	15	20	13	33	0	0	34	46	15
2014	Other services to the public	15	15	8	26	33	3	0	31	61	39
2014	None of the above	9	28	19	22	20	2	0	38	43	200

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	10	31	29	0	21	9	0	46	23	10
2017	Communications or public affairs	34	38	14	12	2	0	0	71	14	54
2017	Security	24	39	22	4	9	3	0	64	14	39
2017	Science and technology	21	40	11	9	9	11	0	69	19	10
2017	Administration and operations	15	33	22	12	13	4	1	51	26	139
2017	Human resources	22	37	18	18	4	0	0	60	23	48
2017	Financial management	12	8	26	23	32	0	0	20	55	26
2017	Information management	0	35	19	12	23	12	0	40	39	17
2017	Information technology	18	30	14	20	14	3	0	50	35	35
2017	Data sciences	0	19	7	35	30	9	0	21	71	14
2017	Policy	15	36	15	21	10	3	0	52	32	210
2017	Project management	25	19	10	11	25	10	0	49	40	50
2017	Other services to the public	17	17	27	24	16	0	0	33	40	11
2017	None of the above	20	14	23	20	16	7	0	37	38	88
2014	Communications or public affairs	9	39	19	25	8	0	0	48	33	65
2014	Security	12	22	17	18	30	2	0	35	48	61
2014	Science and technology	15	14	26	26	20	0	0	29	45	15
2014	Administration and operations	7	30	20	20	19	4	0	39	41	186
2014	Human resources	13	34	26	16	8	3	0	49	25	38
2014	Financial management	11	31	24	18	10	5	0	45	30	38
2014	Information management	11	23	26	18	15	7	0	36	36	27
2014	Information technology	12	25	18	26	10	9	0	41	40	34
2014	Evaluation	7	13	28	20	26	7	0	21	49	15
2014	Other services to the public	8	13	10	36	31	3	0	21	69	39
2014	None of the above	6	24	15	27	22	5	0	32	53	200

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	32	43	7	9	9	0	75	18	54
2017	Security	27	29	14	5	20	5	58	27	39
2017	Science and technology	11	62	0	9	9	11	81	19	10
2017	Administration and operations	21	24	19	16	16	4	47	34	139
2017	Human resources	33	36	8	12	6	4	72	19	48
2017	Financial management	15	23	15	27	20	0	38	47	26
2017	Information management	0	53	18	12	17	0	53	29	17
2017	Information technology	24	31	10	17	17	0	55	34	35
2017	Data sciences	0	35	7	14	44	0	35	58	14
2017	Policy	18	30	14	16	16	6	50	35	210
2017	Project management	23	25	10	13	23	6	51	39	50
2017	Other services to the public	17	17	43	24	0	0	33	24	11
2017	None of the above	22	22	24	9	19	4	46	29	88
2014	Communications or public affairs	11	36	20	18	12	3	49	31	65
2014	Security	9	24	13	25	24	5	35	51	62
2014	Science and technology	14	20	26	27	14	0	33	41	15
2014	Administration and operations	14	32	23	12	15	4	47	29	186
2014	Human resources	19	32	26	8	5	10	56	14	38
2014	Financial management	16	28	27	13	13	2	45	27	38
2014	Information management	19	22	22	15	11	11	46	29	27
2014	Information technology	9	27	15	17	19	12	41	42	34
2014	Evaluation	7	33	8	20	26	7	42	49	15
2014	Other services to the public	8	18	15	26	26	8	28	56	39
2014	None of the above	8	25	17	21	22	5	36	46	200

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	19	10	32	9	21	9	32	33	10
2017	Communications or public affairs	30	50	3	9	4	4	83	13	54
2017	Security	33	26	12	17	7	5	62	25	38
2017	Science and technology	32	30	19	19	0	0	62	19	10
2017	Administration and operations	17	27	16	21	17	2	45	39	139
2017	Human resources	26	31	8	22	12	0	58	34	48
2017	Financial management	12	15	22	11	40	0	27	51	26
2017	Information management	0	29	25	29	12	6	31	43	17
2017	Information technology	22	20	19	19	17	3	43	38	35
2017	Data sciences	9	14	12	14	51	0	23	65	14
2017	Policy	12	36	13	23	14	3	49	38	210
2017	Project management	15	34	15	8	23	4	52	32	50
2017	Other services to the public	17	25	9	16	16	18	50	39	11
2017	None of the above	12	34	15	21	14	5	48	36	88
2014	Communications or public affairs	11	36	11	30	11	1	48	41	65
2014	Security	10	24	17	24	24	2	34	49	62
2014	Science and technology	8	29	20	38	6	0	37	44	15
2014	Administration and operations	7	33	19	20	19	2	41	40	186
2014	Human resources	8	37	18	24	11	3	46	35	38
2014	Financial management	16	27	10	29	15	2	44	46	38
2014	Information management	7	37	18	11	18	7	48	32	27
2014	Information technology	9	24	18	25	18	6	35	46	34
2014	Evaluation	0	20	21	26	33	0	20	59	15
2014	Other services to the public	8	18	7	33	31	3	26	66	39
2014	None of the above	5	27	16	25	23	3	33	50	200

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	51	40	9	0	0	0	0	91	0	10
2017	Communications or public affairs	37	37	12	12	2	0	0	74	14	54
2017	Security	28	47	7	7	11	0	0	75	18	39
2017	Science and technology	30	49	0	11	11	0	0	79	21	10
2017	Administration and operations	28	37	14	14	7	0	0	65	21	139
2017	Human resources	29	39	8	14	8	0	2	69	22	48
2017	Financial management	35	34	15	8	8	0	0	69	16	26
2017	Information management	13	30	23	11	17	6	0	45	30	17
2017	Information technology	35	42	14	0	9	0	0	77	9	35
2017	Data sciences	16	49	0	21	14	0	0	65	35	14
2017	Policy	37	29	13	13	7	0	0	67	20	210
2017	Project management	33	37	10	13	8	0	0	69	21	50
2017	Other services to the public	24	59	17	0	0	0	0	83	0	11
2017	None of the above	21	39	11	17	12	0	0	60	30	88
2014	Communications or public affairs	20	42	17	16	6	0	0	61	22	65
2014	Security	21	28	15	14	22	0	0	49	36	62
2014	Science and technology	8	47	6	33	6	0	0	55	39	15
2014	Administration and operations	24	28	23	15	10	0	0	53	24	186
2014	Human resources	37	27	10	15	10	0	0	64	26	38
2014	Financial management	27	47	6	8	12	0	0	74	20	38
2014	Information management	30	37	15	4	15	0	0	67	18	27
2014	Information technology	15	32	18	12	23	0	0	47	35	34
2014	Evaluation	15	39	0	13	33	0	0	54	46	15
2014	Other services to the public	18	33	8	18	21	0	3	52	40	39
2014	None of the above	22	32	16	14	15	0	0	54	29	200

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	41	49	0	10	0	0	0	90	10	10
2017	Communications or public affairs	29	55	9	7	0	0	0	84	7	53
2017	Security	15	48	12	16	10	0	0	63	25	39
2017	Science and technology	32	40	19	9	0	0	0	72	9	10
2017	Administration and operations	23	42	9	16	10	0	0	65	26	139
2017	Human resources	26	48	4	12	8	0	2	75	20	48
2017	Financial management	34	41	4	12	8	0	0	76	21	26
2017	Information management	17	36	18	12	17	0	0	53	29	17
2017	Information technology	33	30	9	14	14	0	0	63	28	35
2017	Data sciences	21	30	21	21	7	0	0	51	28	14
2017	Policy	23	44	10	14	8	0	1	68	22	210
2017	Project management	23	51	4	19	2	2	0	75	21	50
2017	Other services to the public	32	52	8	8	0	0	0	84	8	11
2017	None of the above	16	45	13	16	10	0	0	61	26	88

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	19	31	10	0	20	19	0	63	25	10
2017	Communications or public affairs	10	22	16	10	4	33	5	52	22	54
2017	Security	16	22	20	9	12	17	4	48	27	39
2017	Science and technology	32	11	38	11	9	0	0	43	19	10
2017	Administration and operations	12	27	14	15	14	15	2	47	35	139
2017	Human resources	18	27	20	12	8	11	4	53	24	48
2017	Financial management	8	27	22	13	26	4	0	36	41	26
2017	Information management	12	30	6	30	12	11	0	46	47	17
2017	Information technology	8	22	14	3	20	25	8	45	34	35
2017	Data sciences	21	7	0	28	30	14	0	33	67	14
2017	Policy	17	23	10	16	12	20	1	52	36	209
2017	Project management	14	19	15	12	17	23	0	42	38	50
2017	Other services to the public	24	9	9	24	0	35	0	50	37	11
2017	None of the above	10	22	21	15	17	16	0	38	38	88
2014	Communications or public affairs	8	21	19	19	11	18	3	38	37	65
2014	Security	15	25	11	20	18	10	2	45	42	62
2014	Science and technology	14	33	8	21	24	0	0	47	45	15
2014	Administration and operations	11	20	28	15	12	11	3	36	31	186
2014	Human resources	38	13	21	3	5	10	11	64	10	38
2014	Financial management	11	32	16	12	18	10	0	48	34	38
2014	Information management	11	23	26	11	15	11	4	40	30	27
2014	Information technology	12	23	19	8	27	9	3	40	39	34
2014	Evaluation	26	13	7	7	33	15	0	46	46	15
2014	Other services to the public	13	26	10	15	21	10	5	46	42	39
2014	None of the above	9	25	15	15	17	17	2	42	39	200

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	61	39	0	0	0	0	0	100	0	10
2017	Communications or public affairs	43	41	5	7	2	2	0	86	9	54
2017	Security	36	37	9	7	5	7	0	78	12	39
2017	Science and technology	68	21	0	0	11	0	0	89	11	10
2017	Administration and operations	36	37	8	8	9	1	1	75	17	139
2017	Human resources	43	33	10	8	6	0	0	76	14	48
2017	Financial management	42	42	8	4	4	0	0	84	7	26
2017	Information management	11	60	0	11	18	0	0	71	29	17
2017	Information technology	42	35	12	0	9	0	3	79	9	35
2017	Data sciences	30	14	16	33	7	0	0	44	40	14
2017	Policy	40	37	7	11	5	0	0	78	16	210
2017	Project management	42	43	2	6	8	0	0	85	13	50
2017	Other services to the public	32	51	9	8	0	0	0	83	8	11
2017	None of the above	32	36	12	11	9	0	0	68	20	88
2014	Communications or public affairs	31	28	15	14	9	0	3	61	24	65
2014	Security	36	30	5	9	19	0	0	66	28	62
2014	Science and technology	35	35	6	6	12	6	0	74	19	15
2014	Administration and operations	35	38	12	6	9	0	0	73	15	186
2014	Human resources	56	21	13	8	0	3	0	79	8	38
2014	Financial management	40	28	11	10	10	0	0	68	21	38
2014	Information management	48	34	4	11	4	0	0	82	15	27
2014	Information technology	39	21	6	21	8	6	0	64	30	34
2014	Evaluation	54	20	0	13	13	0	0	74	26	15
2014	Other services to the public	48	36	0	0	15	0	0	85	15	39
2014	None of the above	39	29	12	13	7	0	0	68	20	200

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	41	27	9	5	0	5	14	83	6	22
2017	Security	39	28	6	13	13	0	0	68	26	15
2017	Administration and operations	29	41	5	8	10	2	5	76	19	41
2017	Human resources	50	22	7	7	0	0	14	84	8	14
2017	Financial management	20	27	26	27	0	0	0	47	27	15
2017	Information technology	0	62	0	19	0	9	9	77	23	11
2017	Policy	23	33	10	14	8	5	7	63	25	87
2017	Project management	42	16	8	16	8	0	8	64	27	12
2017	None of the above	22	35	13	13	7	0	9	63	22	44
2014	Communications or public affairs	24	16	12	24	5	7	12	49	36	17
2014	Security	17	26	9	17	18	4	9	50	40	23
2014	Administration and operations	25	34	21	14	2	0	5	62	17	44
2014	Human resources	67	17	0	0	0	0	16	100	0	12
2014	Financial management	31	49	8	0	0	0	13	91	0	14
2014	Information technology	18	33	23	9	9	9	0	56	19	12
2014	None of the above	26	32	7	10	11	4	9	68	24	68

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	41	30	19	0	10	0	0	71	10	10
2017	Communications or public affairs	42	46	2	9	2	0	0	88	10	54
2017	Security	47	26	17	2	7	2	0	74	9	39
2017	Science and technology	43	21	28	9	0	0	0	64	9	10
2017	Administration and operations	34	26	15	14	10	0	1	61	25	139
2017	Human resources	45	33	8	10	4	0	0	78	14	48
2017	Financial management	23	8	23	31	16	0	0	30	47	26
2017	Information management	6	36	6	36	6	11	0	46	47	17
2017	Information technology	38	30	12	12	9	0	0	68	20	35
2017	Data sciences	44	7	21	21	7	0	0	51	28	14
2017	Policy	39	37	9	8	6	0	0	76	15	210
2017	Project management	34	29	14	16	6	2	0	65	22	50
2017	Other services to the public	63	19	0	9	9	0	0	82	18	10
2017	None of the above	31	36	8	19	4	2	0	68	24	88
2014	Communications or public affairs	28	40	17	9	3	3	0	70	12	65
2014	Security	44	27	11	11	6	0	0	71	18	62
2014	Science and technology	27	33	0	39	0	0	0	61	39	15
2014	Administration and operations	26	33	19	14	4	2	1	61	19	186
2014	Human resources	53	37	8	3	0	0	0	90	3	38
2014	Financial management	27	40	6	18	10	0	0	66	28	38
2014	Information management	19	41	7	15	15	0	4	62	31	27
2014	Information technology	34	22	19	13	9	3	0	58	23	34
2014	Evaluation	34	39	0	7	20	0	0	74	26	15
2014	Other services to the public	31	31	8	8	15	0	8	67	25	39
2014	None of the above	31	37	10	13	6	2	0	70	20	200

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	32	19	20	0	10	19	0	63	13	10
2017	Communications or public affairs	36	24	5	10	2	21	2	77	15	54
2017	Security	29	24	14	11	4	17	0	64	19	39
2017	Science and technology	43	30	9	19	0	0	0	72	19	10
2017	Administration and operations	30	25	13	11	13	8	1	60	26	139
2017	Human resources	43	28	17	8	2	2	0	72	11	48
2017	Financial management	23	16	11	16	31	4	0	40	49	26
2017	Information management	6	35	19	17	12	12	0	46	33	17
2017	Information technology	39	16	12	6	20	8	0	59	28	35
2017	Data sciences	30	14	0	35	21	0	0	44	56	14
2017	Policy	35	35	11	4	7	8	0	76	12	209
2017	Project management	32	29	7	16	6	10	0	68	24	50
2017	Other services to the public	32	25	0	17	8	18	0	70	30	11
2017	None of the above	31	24	15	8	9	13	1	63	19	88
2014	Communications or public affairs	25	23	10	23	12	6	0	52	37	65
2014	Security	34	32	9	8	17	0	0	66	25	62
2014	Science and technology	29	39	6	14	6	6	0	73	21	15
2014	Administration and operations	25	22	19	15	10	6	2	52	27	185
2014	Human resources	61	8	13	10	0	5	3	75	11	38
2014	Financial management	29	29	13	7	13	8	0	63	22	38
2014	Information management	26	26	11	18	7	7	4	59	29	27
2014	Information technology	37	19	6	17	15	6	0	60	34	34
2014	Evaluation	34	20	6	13	20	7	0	58	35	15
2014	Other services to the public	31	23	3	16	13	8	8	63	34	39
2014	None of the above	30	28	15	13	7	7	0	62	21	200

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	19	51	19	0	10	0	0	71	10	10
2017	Communications or public affairs	27	50	7	12	4	0	0	77	16	54
2017	Security	19	39	10	18	14	0	0	58	32	39
2017	Science and technology	62	19	9	11	0	0	0	81	11	10
2017	Administration and operations	26	38	11	12	11	1	1	64	24	139
2017	Human resources	35	35	10	13	6	0	2	71	19	48
2017	Financial management	31	38	11	7	13	0	0	69	20	26
2017	Information management	23	36	0	18	23	0	0	60	40	17
2017	Information technology	39	33	13	6	9	0	0	72	14	35
2017	Data sciences	42	28	23	0	7	0	0	70	7	14
2017	Policy	24	45	9	15	7	0	0	69	22	209
2017	Project management	21	41	12	21	6	0	0	62	27	50
2017	Other services to the public	41	43	8	8	0	0	0	84	8	11
2017	None of the above	19	37	17	17	10	0	0	55	27	88
2014	Communications or public affairs	17	49	14	14	5	0	2	67	19	65
2014	Security	19	38	6	23	14	0	0	57	37	62
2014	Science and technology	14	21	26	39	0	0	0	35	39	15
2014	Administration and operations	22	35	15	20	9	0	0	57	29	186
2014	Human resources	32	34	5	29	0	0	0	66	29	38
2014	Financial management	39	36	8	10	7	0	0	75	17	38
2014	Information management	41	33	15	4	7	0	0	74	11	27
2014	Information technology	9	33	9	28	18	3	0	43	47	34
2014	Evaluation	26	41	6	7	13	0	7	72	21	15
2014	Other services to the public	31	36	8	18	8	0	0	67	26	39
2014	None of the above	24	40	12	14	9	0	0	64	23	200

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	51	29	0	10	10	0	0	80	20	10
2017	Communications or public affairs	39	48	3	9	0	0	0	88	9	54
2017	Security	33	46	9	5	7	0	0	80	11	39
2017	Science and technology	70	21	9	0	0	0	0	91	0	10
2017	Administration and operations	38	31	8	12	9	1	1	70	22	139
2017	Human resources	36	47	6	4	6	0	0	83	10	48
2017	Financial management	38	42	9	11	0	0	0	80	11	26
2017	Information management	30	46	0	12	12	0	0	76	24	17
2017	Information technology	47	33	6	12	3	0	0	80	14	35
2017	Data sciences	58	35	0	7	0	0	0	93	7	14
2017	Policy	46	39	7	6	2	0	0	85	8	210
2017	Project management	48	35	4	9	4	0	0	83	13	50
2017	Other services to the public	32	68	0	0	0	0	0	100	0	11
2017	None of the above	38	32	17	8	4	0	0	70	12	88
2014	Communications or public affairs	31	36	14	16	3	0	0	67	18	65
2014	Security	36	41	3	18	3	0	0	76	21	62
2014	Science and technology	68	32	0	0	0	0	0	100	0	15
2014	Administration and operations	29	40	11	10	10	0	0	69	20	186
2014	Human resources	46	39	2	3	10	0	0	85	13	38
2014	Financial management	46	31	14	5	5	0	0	77	10	38
2014	Information management	34	30	22	0	15	0	0	63	15	27
2014	Information technology	50	29	12	2	6	0	0	80	9	34
2014	Evaluation	7	80	7	0	7	0	0	87	7	15
2014	Other services to the public	49	39	5	5	2	0	0	87	7	39
2014	None of the above	39	31	13	10	6	0	0	70	16	200

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	61	19	0	0	20	0	80	20	10
2017	Communications or public affairs	50	43	4	4	0	0	93	4	54
2017	Security	41	34	10	11	5	0	75	16	39
2017	Science and technology	49	51	0	0	0	0	100	0	10
2017	Administration and operations	41	37	4	9	8	1	79	17	137
2017	Human resources	43	39	4	10	4	0	81	15	48
2017	Financial management	51	34	8	7	0	0	85	7	26
2017	Information management	36	30	6	17	12	0	65	29	17
2017	Information technology	49	31	0	14	6	0	80	20	35
2017	Data sciences	65	35	0	0	0	0	100	0	14
2017	Policy	50	37	6	6	1	0	87	7	210
2017	Project management	54	33	2	9	2	0	87	11	50
2017	Other services to the public	32	68	0	0	0	0	100	0	11
2017	None of the above	49	27	8	10	7	0	76	17	88
2014	Communications or public affairs	39	44	5	9	3	0	83	12	64
2014	Security	38	35	8	14	5	0	73	19	62
2014	Science and technology	61	39	0	0	0	0	100	0	15
2014	Administration and operations	34	41	8	7	10	0	75	17	186
2014	Human resources	53	34	8	5	0	0	87	5	38
2014	Financial management	48	31	8	8	5	0	79	12	38
2014	Information management	37	33	7	7	15	0	71	22	27
2014	Information technology	38	32	12	9	9	0	70	18	34
2014	Evaluation	26	54	7	0	13	0	80	13	15
2014	Other services to the public	49	38	10	3	0	0	87	3	39
2014	None of the above	49	31	7	7	5	0	80	13	200

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	19	40	0	0	31	10	0	66	34	10
2017	Communications or public affairs	30	42	13	10	0	5	0	76	11	54
2017	Security	22	37	7	21	13	0	0	59	34	39
2017	Science and technology	43	28	19	11	0	0	0	70	11	10
2017	Administration and operations	22	35	15	9	15	3	1	59	25	138
2017	Human resources	35	37	11	10	6	0	0	72	17	48
2017	Financial management	19	42	8	16	11	4	0	63	29	26
2017	Information management	0	36	19	6	23	17	0	43	34	17
2017	Information technology	22	44	13	6	12	3	0	68	18	34
2017	Data sciences	23	42	0	7	28	0	0	65	35	14
2017	Policy	21	38	19	12	7	3	0	61	19	210
2017	Project management	25	25	19	15	8	6	2	55	25	50
2017	Other services to the public	25	26	33	0	16	0	0	51	16	11
2017	None of the above	17	23	16	21	16	7	0	43	39	87
2014	Communications or public affairs	6	38	14	22	15	5	0	46	39	65
2014	Security	11	27	16	20	25	0	0	39	45	62
2014	Science and technology	15	21	12	20	32	0	0	37	51	15
2014	Administration and operations	16	27	19	18	16	3	0	45	35	186
2014	Human resources	21	21	21	24	10	3	0	43	35	38
2014	Financial management	27	28	16	11	16	2	0	57	27	38
2014	Information management	41	18	15	8	15	0	4	62	23	27
2014	Information technology	12	27	15	11	28	6	0	42	42	34
2014	Evaluation	7	28	0	20	39	7	0	37	63	15
2014	Other services to the public	10	28	10	13	36	0	3	39	50	39
2014	None of the above	11	23	18	21	25	1	0	35	47	200

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	19	31	10	0	40	0	0	51	40	10
2017	Communications or public affairs	32	33	14	5	7	2	8	71	13	54
2017	Security	22	26	16	10	24	0	2	49	35	39
2017	Science and technology	30	40	9	21	0	0	0	70	21	10
2017	Administration and operations	16	25	12	17	23	3	4	44	43	139
2017	Human resources	18	43	12	12	11	2	2	64	24	48
2017	Financial management	16	23	4	19	39	0	0	38	58	26
2017	Information management	0	30	6	18	35	11	0	34	60	17
2017	Information technology	17	16	19	3	35	2	8	37	42	35
2017	Data sciences	32	19	14	0	35	0	0	51	35	14
2017	Policy	19	34	13	15	13	3	3	57	29	210
2017	Project management	12	29	12	17	24	6	0	43	44	50
2017	Other services to the public	24	17	43	0	16	0	0	41	16	11
2017	None of the above	13	18	15	17	33	4	1	33	52	88
2014	Communications or public affairs	6	22	8	30	33	1	0	29	63	65
2014	Security	10	23	8	16	41	0	2	33	58	62
2014	Science and technology	0	15	6	27	45	0	6	16	77	15
2014	Administration and operations	13	21	12	22	29	1	2	35	52	186
2014	Human resources	29	8	13	18	29	3	0	38	48	38
2014	Financial management	19	29	11	7	29	5	0	50	38	38
2014	Information management	15	19	8	18	33	0	7	36	56	27
2014	Information technology	17	12	12	27	29	3	0	30	57	34
2014	Evaluation	0	34	0	26	39	0	0	34	66	15
2014	Other services to the public	8	5	13	26	41	3	5	14	72	39
2014	None of the above	8	18	12	24	32	4	2	28	60	200

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	51	39	0	0	10	0	0	90	10	10
2017	Communications or public affairs	35	50	7	5	2	0	0	86	7	54
2017	Security	21	51	12	9	7	0	0	72	16	38
2017	Science and technology	40	30	0	30	0	0	0	70	30	10
2017	Administration and operations	31	36	14	11	9	0	0	67	19	139
2017	Human resources	34	41	8	10	6	0	0	76	16	48
2017	Financial management	35	39	15	7	4	0	0	74	11	26
2017	Information management	19	40	6	23	12	0	0	59	35	17
2017	Information technology	49	25	12	6	9	0	0	74	14	35
2017	Data sciences	23	42	0	14	21	0	0	65	35	14
2017	Policy	39	39	9	9	4	0	0	78	13	209
2017	Project management	30	33	22	10	6	0	0	62	16	49
2017	Other services to the public	16	50	18	16	0	0	0	66	16	11
2017	None of the above	29	33	10	17	10	1	1	63	27	88
2014	Communications or public affairs	19	48	12	12	9	0	0	67	21	65
2014	Security	21	37	10	14	17	0	0	59	31	62
2014	Science and technology	23	57	6	14	0	0	0	80	14	15
2014	Administration and operations	22	35	16	15	12	0	1	57	27	186
2014	Human resources	48	32	10	5	5	0	0	79	10	38
2014	Financial management	25	52	8	8	7	0	0	77	15	38
2014	Information management	41	33	4	7	15	0	0	74	22	27
2014	Information technology	36	28	3	19	11	3	0	66	31	34
2014	Evaluation	7	20	26	28	20	0	0	26	47	15
2014	Other services to the public	21	41	5	21	13	0	0	61	33	39
2014	None of the above	24	38	13	13	12	0	0	62	25	200

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	61	0	29	0	10	61	10	10
2017	Communications or public affairs	52	34	5	7	2	86	9	54
2017	Security	32	29	21	9	9	61	18	39
2017	Science and technology	51	19	11	19	0	70	19	10
2017	Administration and operations	35	34	16	6	10	68	16	139
2017	Human resources	50	28	6	6	10	78	16	48
2017	Financial management	31	47	8	7	7	78	15	26
2017	Information management	23	25	17	17	17	48	35	17
2017	Information technology	46	36	6	3	9	83	12	35
2017	Data sciences	37	21	14	14	14	58	28	14
2017	Policy	38	36	13	9	4	74	13	209
2017	Project management	33	33	14	13	7	66	21	50
2017	Other services to the public	24	50	18	8	0	74	8	11
2017	None of the above	29	26	21	18	6	55	24	88
2014	Communications or public affairs	26	40	6	17	10	66	27	64
2014	Security	21	28	16	16	19	49	34	62
2014	Science and technology	37	33	18	6	6	70	12	15
2014	Administration and operations	32	31	17	11	9	63	20	186
2014	Human resources	51	31	8	8	3	82	11	38
2014	Financial management	30	44	11	10	5	74	15	38
2014	Information management	48	22	11	7	11	71	18	27
2014	Information technology	36	26	6	25	8	62	33	34
2014	Evaluation	13	34	13	7	33	47	39	15
2014	Other services to the public	33	33	8	18	8	67	26	39
2014	None of the above	29	34	13	10	13	63	24	200

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	49	32	19	0	0	0	0	81	0	10
2017	Communications or public affairs	33	53	7	3	4	0	0	86	7	54
2017	Security	28	45	7	7	9	0	5	76	17	39
2017	Science and technology	32	49	9	0	0	11	0	90	0	10
2017	Administration and operations	31	38	11	13	8	0	0	68	21	139
2017	Human resources	45	38	8	6	2	0	0	83	8	47
2017	Financial management	27	27	22	12	11	0	0	54	23	26
2017	Information management	24	29	12	17	18	0	0	54	35	17
2017	Information technology	46	28	14	6	6	0	0	74	12	35
2017	Data sciences	30	35	0	14	21	0	0	65	35	14
2017	Policy	34	38	12	10	4	0	0	73	15	208
2017	Project management	37	36	12	9	6	0	0	73	15	50
2017	Other services to the public	16	50	16	0	0	18	0	80	0	11
2017	None of the above	23	35	10	19	13	0	0	58	32	87
2014	Communications or public affairs	20	55	10	10	4	0	0	75	14	65
2014	Security	29	26	14	16	14	0	0	55	30	62
2014	Science and technology	21	55	12	6	6	0	0	76	12	15
2014	Administration and operations	29	37	14	15	5	0	0	66	20	186
2014	Human resources	48	18	15	13	5	0	0	66	18	38
2014	Financial management	25	39	16	8	12	0	0	63	20	38
2014	Information management	45	30	7	7	11	0	0	74	18	27
2014	Information technology	28	29	26	9	8	0	0	57	17	34
2014	Evaluation	28	20	0	26	26	0	0	47	53	15
2014	Other services to the public	30	33	5	21	10	0	0	64	31	39
2014	None of the above	28	30	15	15	10	1	1	60	25	200

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	19	41	9	10	10	10	0	67	23	10
2017	Communications or public affairs	26	56	6	11	2	0	0	82	13	54
2017	Security	19	45	16	7	14	0	0	63	20	39
2017	Science and technology	21	30	30	0	9	11	0	57	10	10
2017	Administration and operations	18	37	18	14	8	4	1	58	23	139
2017	Human resources	30	34	17	14	4	0	0	64	18	48
2017	Financial management	23	35	23	12	7	0	0	58	19	26
2017	Information management	11	43	23	6	11	6	0	57	18	17
2017	Information technology	35	33	20	3	9	0	0	68	12	35
2017	Data sciences	25	33	7	7	21	7	0	62	30	14
2017	Policy	21	42	21	8	5	3	0	65	13	209
2017	Project management	20	31	20	11	13	4	2	53	26	50
2017	Other services to the public	8	24	25	24	0	18	0	40	30	11
2017	None of the above	13	36	20	12	11	8	0	54	25	88

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	49	51	0	0	0	0	0	100	0	10
2017	Communications or public affairs	35	41	8	12	2	2	0	78	14	54
2017	Security	45	23	16	7	7	2	0	69	14	39
2017	Science and technology	43	47	0	11	0	0	0	89	11	10
2017	Administration and operations	44	31	7	8	10	0	0	75	18	139
2017	Human resources	55	27	10	4	4	0	0	82	8	48
2017	Financial management	31	22	11	22	13	0	0	54	35	26
2017	Information management	24	48	6	11	6	6	0	76	18	17
2017	Information technology	52	34	3	5	6	0	0	86	11	35
2017	Data sciences	49	28	7	0	7	0	9	85	8	14
2017	Policy	35	32	5	17	10	0	0	67	27	210
2017	Project management	50	25	7	8	9	0	0	75	17	50
2017	Other services to the public	41	33	8	0	0	18	0	90	0	11
2017	None of the above	35	30	14	11	10	0	0	65	21	88
2014	Communications or public affairs	29	40	8	12	11	0	0	69	23	65
2014	Security	31	34	11	14	9	0	0	65	24	62
2014	Science and technology	44	20	12	12	12	0	0	64	24	15
2014	Administration and operations	32	37	12	12	7	1	0	69	19	186
2014	Human resources	42	40	10	3	5	0	0	82	8	38
2014	Financial management	50	37	3	2	8	0	0	87	10	38
2014	Information management	52	22	4	7	11	0	4	77	19	27
2014	Information technology	29	36	9	12	11	0	3	67	24	34
2014	Evaluation	34	39	7	13	7	0	0	74	20	15
2014	Other services to the public	38	26	3	5	25	3	0	66	31	39
2014	None of the above	24	33	13	15	14	0	0	58	29	200

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	70	9	0	0	10	0	10	89	11	10
2017	Communications or public affairs	48	40	5	0	4	0	4	91	4	54
2017	Security	28	30	7	7	7	0	21	74	17	39
2017	Science and technology	21	57	11	11	0	0	0	79	11	10
2017	Administration and operations	43	20	12	6	9	1	9	70	17	139
2017	Human resources	35	26	12	8	6	0	12	70	16	48
2017	Financial management	39	30	15	13	0	0	4	71	13	26
2017	Information management	29	11	7	24	0	0	29	57	34	17
2017	Information technology	39	49	2	5	3	0	2	89	8	35
2017	Data sciences	49	21	0	7	14	0	9	77	23	14
2017	Policy	39	23	5	11	9	3	10	72	22	210
2017	Project management	36	23	6	20	8	0	8	64	30	50
2017	Other services to the public	39	61	0	0	0	0	0	100	0	10
2017	None of the above	31	20	12	9	14	2	12	60	27	88
2014	Communications or public affairs	42	28	6	6	4	3	10	80	12	65
2014	Security	30	21	9	17	10	2	11	59	30	62
2014	Science and technology	37	14	0	32	6	6	6	57	43	15
2014	Administration and operations	32	22	7	16	10	2	11	62	30	186
2014	Human resources	23	21	7	13	18	3	14	53	38	38
2014	Financial management	45	33	5	5	2	0	9	86	8	38
2014	Information management	18	11	11	18	7	0	34	45	39	27
2014	Information technology	31	29	11	15	12	0	3	61	27	34
2014	Evaluation	33	33	0	6	20	0	8	72	28	15
2014	Other services to the public	21	28	3	18	23	3	5	53	44	39
2014	None of the above	29	14	12	17	17	2	9	48	38	200

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	39	52	9	0	0	0	0	91	0	10
2017	Communications or public affairs	29	44	20	2	5	0	0	73	7	54
2017	Security	35	40	9	9	7	0	0	75	16	39
2017	Science and technology	21	51	0	28	0	0	0	72	28	10
2017	Administration and operations	35	31	16	12	5	0	1	67	17	139
2017	Human resources	21	35	22	10	12	0	0	56	22	48
2017	Financial management	23	19	22	15	16	0	4	44	33	26
2017	Information management	17	42	29	6	6	0	0	59	12	17
2017	Information technology	28	33	23	10	6	0	0	61	16	35
2017	Data sciences	14	49	23	7	7	0	0	63	14	14
2017	Policy	24	34	20	14	8	0	0	58	22	210
2017	Project management	40	36	19	2	2	0	2	77	4	50
2017	Other services to the public	17	57	8	0	0	0	18	90	0	11
2017	None of the above	29	26	25	13	5	0	1	56	18	88
2014	Communications or public affairs	35	35	10	16	3	0	0	70	19	65
2014	Security	28	32	24	5	11	0	0	60	16	62
2014	Science and technology	26	29	33	0	12	0	0	55	12	15
2014	Administration and operations	35	28	17	10	9	0	1	64	19	186
2014	Human resources	35	18	13	16	18	0	0	53	34	38
2014	Financial management	18	47	21	11	3	0	0	65	14	38
2014	Information management	30	30	18	11	4	4	4	64	16	27
2014	Information technology	9	38	35	9	9	0	0	47	18	34
2014	Evaluation	28	39	26	7	0	0	0	67	7	15
2014	Other services to the public	36	36	13	8	8	0	0	72	15	39
2014	None of the above	21	37	19	12	11	0	0	58	23	199

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	39	40	21	0	0	0	0	79	0	10
2017	Communications or public affairs	45	25	9	2	4	2	14	83	6	53
2017	Security	49	24	7	2	11	3	5	79	14	39
2017	Science and technology	68	21	0	0	11	0	0	89	11	10
2017	Administration and operations	57	17	4	8	8	1	5	79	17	138
2017	Human resources	80	12	2	2	2	0	2	94	4	48
2017	Financial management	43	26	11	4	13	0	4	71	17	26
2017	Information management	25	23	6	18	11	11	6	58	35	17
2017	Information technology	61	17	0	6	6	11	0	87	13	35
2017	Data sciences	60	14	14	5	7	0	0	74	12	14
2017	Policy	40	22	6	9	8	7	7	73	20	210
2017	Project management	59	14	4	2	4	12	6	89	7	50
2017	Other services to the public	50	25	25	0	0	0	0	75	0	11
2017	None of the above	44	19	5	9	5	8	10	76	17	88
2014	Communications or public affairs	31	15	13	9	7	10	15	61	22	65
2014	Security	39	11	14	15	8	3	10	57	26	62
2014	Science and technology	58	18	6	6	0	0	12	86	7	15
2014	Administration and operations	38	21	10	9	10	5	7	67	21	186
2014	Human resources	58	16	8	3	3	5	8	85	6	38
2014	Financial management	37	33	10	0	3	8	8	84	3	38
2014	Information management	37	11	22	7	11	0	11	54	21	27
2014	Information technology	28	27	12	12	11	3	6	60	26	34
2014	Evaluation	61	20	0	0	20	0	0	80	20	15
2014	Other services to the public	49	31	0	0	15	5	0	84	16	39
2014	None of the above	36	14	11	9	10	8	13	62	23	200

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Client contact centre	49	30	20	10
2017	Communications or public affairs	51	17	33	54
2017	Security	32	21	47	39
2017	Science and technology	32	19	49	10
2017	Administration and operations	49	21	29	139
2017	Human resources	38	27	35	48
2017	Financial management	62	4	34	26
2017	Information management	64	11	24	17
2017	Information technology	42	24	33	35
2017	Data sciences	28	51	21	14
2017	Policy	56	14	30	209
2017	Project management	52	15	32	50
2017	Other services to the public	51	24	24	11
2017	None of the above	46	15	39	88
2014	Communications or public affairs	51	18	31	65
2014	Security	57	11	31	62
2014	Science and technology	26	45	29	15
2014	Administration and operations	51	19	31	186
2014	Human resources	58	18	24	38
2014	Financial management	60	8	32	38
2014	Information management	52	26	22	27
2014	Information technology	48	25	27	33
2014	Evaluation	39	34	26	15
2014	Other services to the public	41	20	38	39
2014	None of the above	58	12	29	200

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Communications or public affairs	0	27	42	4	27	0	25
2017	Security	0	0	79	7	14	0	13
2017	Administration and operations	7	22	53	7	5	6	68
2017	Human resources	6	20	68	0	0	5	19
2017	Financial management	18	13	63	0	0	6	16
2017	Information management	0	19	63	9	9	0	11
2017	Information technology	6	7	62	14	12	0	14
2017	Policy	3	25	60	2	2	8	119
2017	Project management	0	15	73	0	8	4	25
2017	None of the above	7	9	62	2	5	14	41
2014	Communications or public affairs	0	31	60	9	9999	0	33
2014	Security	3	6	66	17	9999	9	36
2014	Administration and operations	7	26	55	2	9999	10	94
2014	Human resources	5	14	59	14	9999	9	22
2014	Financial management	19	9	59	9	9999	4	23
2014	Information management	0	7	79	0	9999	14	14
2014	Information technology	7	7	76	5	9999	5	16
2014	Other services to the public	0	13	81	0	9999	6	16
2014	None of the above	3	19	62	8	9999	9	116

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	51	29	10	0	0	10	89	0	10
2017	Communications or public affairs	43	44	7	4	0	2	89	4	54
2017	Security	46	40	2	3	9	0	86	12	39
2017	Science and technology	32	40	0	19	0	9	79	21	10
2017	Administration and operations	37	36	14	8	5	1	73	13	139
2017	Human resources	55	26	0	8	8	2	83	17	48
2017	Financial management	35	49	9	4	4	0	84	7	26
2017	Information management	23	48	0	24	6	0	71	29	17
2017	Information technology	47	27	12	9	3	3	76	12	35
2017	Data sciences	28	35	9	7	21	0	63	28	14
2017	Policy	42	38	7	8	5	0	80	13	210
2017	Project management	41	41	9	6	2	2	83	8	50
2017	Other services to the public	49	35	8	8	0	0	84	8	11
2017	None of the above	38	37	10	10	5	0	74	16	88
2014	Communications or public affairs	26	53	10	5	6	0	80	11	65
2014	Security	29	43	8	11	9	0	72	20	62
2014	Science and technology	50	32	12	6	0	0	82	6	15
2014	Administration and operations	33	34	17	11	6	0	67	17	186
2014	Human resources	51	24	10	8	5	3	76	13	38
2014	Financial management	35	44	13	5	2	0	79	8	38
2014	Information management	56	18	15	7	4	0	74	11	27
2014	Information technology	33	38	6	23	0	0	71	23	34
2014	Evaluation	41	26	7	20	7	0	67	26	15
2014	Other services to the public	46	31	3	18	3	0	77	21	39
2014	None of the above	35	39	11	10	5	0	74	15	199

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	28	61	0	0	10	0	0	90	10	10
2017	Communications or public affairs	41	51	3	3	2	0	0	91	5	54
2017	Security	33	39	15	9	4	0	0	72	13	39
2017	Science and technology	21	51	11	9	9	0	0	72	17	10
2017	Administration and operations	22	40	19	10	5	3	0	65	15	139
2017	Human resources	41	42	10	4	2	0	0	83	6	48
2017	Financial management	15	35	30	7	9	4	0	52	17	26
2017	Information management	12	48	17	11	12	0	0	60	23	17
2017	Information technology	25	45	10	14	6	0	0	69	20	35
2017	Data sciences	14	19	23	21	23	0	0	33	44	14
2017	Policy	20	49	18	9	3	1	0	70	12	210
2017	Project management	27	41	14	6	10	2	0	69	16	49
2017	Other services to the public	30	30	21	19	0	0	0	60	19	10
2017	None of the above	25	32	20	8	15	1	0	57	23	86
2014	Communications or public affairs	30	53	8	5	3	2	0	84	8	65
2014	Security	16	39	11	21	13	0	0	55	34	62
2014	Science and technology	18	35	20	14	14	0	0	53	27	15
2014	Administration and operations	24	39	21	9	4	2	1	65	13	186
2014	Human resources	42	42	11	0	3	3	0	86	3	38
2014	Financial management	22	44	21	5	7	0	0	66	12	38
2014	Information management	48	15	15	18	4	0	0	63	22	27
2014	Information technology	19	52	22	5	0	3	0	72	5	34
2014	Evaluation	0	47	13	26	13	0	0	47	39	15
2014	Other services to the public	28	26	23	18	5	0	0	54	23	39
2014	None of the above	17	38	22	14	8	2	0	55	22	200

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	10	19	42	19	10	0	0	29	30	10
2017	Communications or public affairs	9	23	42	12	9	4	2	22	34	54
2017	Security	13	29	31	18	7	0	3	26	43	38
2017	Science and technology	21	0	28	30	21	0	0	51	21	10
2017	Administration and operations	17	25	32	14	5	2	4	21	45	139
2017	Human resources	10	32	41	6	8	0	2	14	43	48
2017	Financial management	4	39	38	15	0	4	0	16	45	26
2017	Information management	23	17	41	19	0	0	0	19	40	17
2017	Information technology	12	31	38	16	3	0	0	19	43	35
2017	Data sciences	14	35	30	14	0	7	0	15	53	14
2017	Policy	16	24	45	11	2	0	1	14	40	210
2017	Project management	15	32	35	10	6	2	0	16	48	50
2017	Other services to the public	8	35	24	17	8	0	9	27	47	11
2017	None of the above	16	31	36	11	5	0	1	15	48	87
2014	Communications or public affairs	10	21	44	18	5	0	2	24	32	65
2014	Security	18	26	35	18	3	0	0	21	43	62
2014	Science and technology	8	14	65	14	0	0	0	14	21	15
2014	Administration and operations	16	26	40	13	5	0	1	18	42	186
2014	Human resources	21	24	34	14	5	3	0	19	45	38
2014	Financial management	20	21	43	11	3	0	2	14	42	38
2014	Information management	7	37	37	15	4	0	0	18	44	27
2014	Information technology	26	30	27	9	6	3	0	15	57	34
2014	Evaluation	13	26	34	13	0	0	13	15	45	15
2014	Other services to the public	26	26	28	10	10	0	0	21	51	39
2014	None of the above	15	27	34	14	6	1	1	21	44	200

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	30	0	51	9	10	0	0	19	30	10
2017	Communications or public affairs	2	7	28	28	23	5	7	58	10	54
2017	Security	16	15	34	17	10	5	3	29	34	38
2017	Administration and operations	13	23	27	22	9	2	5	33	38	138
2017	Human resources	10	22	33	18	12	0	4	32	34	48
2017	Financial management	15	55	15	11	0	0	4	12	72	26
2017	Information management	29	36	29	0	0	6	0	0	70	17
2017	Information technology	25	25	22	14	14	0	0	27	50	35
2017	Data sciences	14	37	21	7	14	7	0	23	55	14
2017	Policy	12	22	30	25	9	1	1	35	34	210
2017	Project management	15	33	33	10	6	4	0	16	50	50
2017	Other services to the public	16	25	24	9	18	0	9	29	44	11
2017	None of the above	23	20	23	18	12	4	0	31	45	87
2014	Communications or public affairs	14	32	32	16	6	0	0	22	46	65
2014	Security	26	30	23	15	5	2	0	20	57	61
2014	Science and technology	14	27	18	21	20	0	0	41	41	15
2014	Administration and operations	20	25	34	11	6	1	2	18	47	186
2014	Human resources	5	26	34	11	16	5	3	29	34	38
2014	Financial management	26	31	17	13	6	8	0	21	61	38
2014	Information management	18	22	45	7	4	4	0	11	42	27
2014	Information technology	20	29	20	15	9	6	0	26	53	34
2014	Evaluation	33	34	7	20	0	0	7	21	72	15
2014	Other services to the public	41	28	13	13	5	0	0	18	69	39
2014	None of the above	24	27	27	12	8	2	1	20	52	200

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	21	40	29	0	0	0	10	0	67	10
2017	Communications or public affairs	18	16	33	21	7	6	0	29	35	54
2017	Security	22	15	46	4	10	0	3	15	38	38
2017	Science and technology	9	19	40	32	0	0	0	32	28	10
2017	Administration and operations	29	24	29	9	2	2	5	13	57	138
2017	Human resources	20	31	18	16	10	0	4	28	54	48
2017	Financial management	11	30	32	23	0	0	4	24	44	26
2017	Information management	11	41	18	13	6	6	6	21	59	17
2017	Information technology	12	20	37	23	8	0	0	31	32	34
2017	Data sciences	42	37	12	0	0	0	9	0	87	14
2017	Policy	20	25	35	16	3	0	0	19	45	210
2017	Project management	39	23	21	11	2	2	2	14	64	50
2017	Other services to the public	32	9	16	17	18	0	9	38	44	11
2017	None of the above	25	22	28	16	4	1	4	22	49	88
2014	Communications or public affairs	14	33	32	14	3	0	3	18	49	65
2014	Security	34	26	21	14	3	2	0	18	61	62
2014	Science and technology	27	18	33	8	14	0	0	21	45	15
2014	Administration and operations	33	31	23	8	2	1	3	10	66	186
2014	Human resources	21	21	39	8	6	3	3	14	44	38
2014	Financial management	19	16	41	17	6	2	0	23	35	38
2014	Information management	19	33	26	11	7	0	4	19	54	27
2014	Information technology	23	16	34	15	9	3	0	25	40	34
2014	Evaluation	41	20	33	0	7	0	0	7	61	15
2014	Other services to the public	51	18	18	8	5	0	0	13	69	39
2014	None of the above	32	27	23	11	4	1	2	15	61	200

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	30	0	39	21	0	0	10	24	34	10
2017	Communications or public affairs	5	28	39	18	6	4	0	25	35	54
2017	Security	12	14	24	32	13	0	6	48	27	38
2017	Science and technology	11	19	21	30	19	0	0	49	30	10
2017	Administration and operations	11	29	34	15	6	1	4	22	42	138
2017	Human resources	13	32	25	17	9	0	5	26	47	46
2017	Financial management	24	19	22	27	4	4	0	32	45	26
2017	Information management	12	36	29	23	0	0	0	23	47	17
2017	Information technology	14	14	25	36	11	0	0	47	28	35
2017	Data sciences	28	21	37	9	5	0	0	14	49	14
2017	Policy	22	30	31	11	4	0	0	16	53	208
2017	Project management	12	23	29	26	6	2	2	33	36	49
2017	Other services to the public	8	8	25	17	34	0	9	56	17	11
2017	None of the above	18	25	30	15	10	1	1	26	43	88
2014	Communications or public affairs	15	28	38	11	7	1	0	18	44	65
2014	Security	16	29	29	15	9	2	0	25	46	62
2014	Science and technology	14	0	51	27	8	0	0	35	14	15
2014	Administration and operations	19	27	31	16	5	1	3	21	47	186
2014	Human resources	10	21	45	10	11	3	0	22	32	38
2014	Financial management	13	21	45	18	3	0	0	21	34	38
2014	Information management	15	18	26	33	7	0	0	41	33	27
2014	Information technology	14	14	42	20	3	6	0	25	31	34
2014	Evaluation	26	7	33	13	15	7	0	30	35	15
2014	Other services to the public	21	10	33	26	10	0	0	36	31	39
2014	None of the above	18	31	25	18	5	1	1	23	50	200

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	42	10	20	28	0	0	0	28	51	10
2017	Communications or public affairs	19	24	29	7	9	6	6	18	49	54
2017	Security	19	19	27	20	12	0	3	33	39	38
2017	Science and technology	9	19	11	30	32	0	0	62	28	10
2017	Administration and operations	24	25	24	14	9	1	4	23	51	137
2017	Human resources	34	26	26	4	6	2	2	11	62	48
2017	Financial management	43	34	11	4	0	0	8	4	84	26
2017	Information management	51	25	19	0	0	6	0	0	80	16
2017	Information technology	38	20	22	5	13	2	0	19	59	35
2017	Data sciences	42	7	30	9	5	7	0	15	53	14
2017	Policy	25	28	29	10	5	1	2	16	55	210
2017	Project management	27	20	28	18	4	2	2	23	49	49
2017	Other services to the public	40	25	0	8	18	0	9	29	71	11
2017	None of the above	34	23	25	10	5	4	1	15	59	88
2014	Communications or public affairs	23	35	25	12	3	1	0	16	59	65
2014	Security	35	22	21	15	5	4	0	20	58	62
2014	Science and technology	33	18	27	6	15	0	0	21	51	15
2014	Administration and operations	28	30	23	12	4	0	2	17	59	186
2014	Human resources	42	13	21	8	11	3	3	20	58	38
2014	Financial management	32	23	19	19	8	0	0	27	54	38
2014	Information management	26	33	26	11	4	0	0	15	59	27
2014	Information technology	39	28	18	6	6	3	0	13	69	34
2014	Evaluation	33	20	26	7	15	0	0	21	53	15
2014	Other services to the public	41	18	21	10	10	0	0	21	59	39
2014	None of the above	29	30	21	12	5	1	1	17	62	200

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	52	10	28	0	10	0	0	10	62	10
2017	Communications or public affairs	7	14	33	19	18	4	6	40	23	54
2017	Security	12	31	40	5	7	2	3	13	45	38
2017	Science and technology	30	9	9	21	32	0	0	53	38	10
2017	Administration and operations	28	20	27	16	4	0	6	21	51	139
2017	Human resources	25	30	24	10	8	0	2	19	56	48
2017	Financial management	33	39	23	0	0	4	0	0	76	26
2017	Information management	29	48	12	6	0	6	0	6	82	17
2017	Information technology	31	31	22	6	11	0	0	16	62	35
2017	Data sciences	7	30	37	14	5	7	0	21	40	14
2017	Policy	22	23	32	13	6	1	2	20	47	210
2017	Project management	25	33	21	16	4	2	0	20	58	50
2017	Other services to the public	16	17	24	16	18	0	9	37	36	11
2017	None of the above	20	18	34	14	10	2	1	25	39	87
2014	Communications or public affairs	10	23	30	32	5	0	0	36	33	65
2014	Security	24	26	27	13	8	2	0	21	51	62
2014	Science and technology	8	27	20	32	14	0	0	45	35	15
2014	Administration and operations	17	24	34	12	6	2	4	20	44	185
2014	Human resources	19	8	42	13	11	3	5	26	29	38
2014	Financial management	16	29	31	13	3	0	8	18	49	38
2014	Information management	22	26	30	15	7	0	0	22	48	27
2014	Information technology	15	20	35	15	12	3	0	28	36	34
2014	Evaluation	33	7	26	7	28	0	0	34	39	15
2014	Other services to the public	23	20	28	18	5	0	5	25	46	39
2014	None of the above	17	17	31	21	9	2	3	31	36	199

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	21	32	37	0	10	0	0	10	52	10
2017	Communications or public affairs	8	16	30	19	14	7	6	38	27	54
2017	Security	19	14	35	11	12	4	5	25	37	39
2017	Science and technology	0	28	40	11	21	0	0	32	28	10
2017	Administration and operations	25	26	34	8	3	1	2	12	53	139
2017	Human resources	21	10	42	12	10	2	2	24	32	48
2017	Financial management	15	35	27	19	0	0	4	19	53	26
2017	Information management	17	29	36	6	0	6	6	7	52	17
2017	Information technology	14	17	27	22	14	6	0	38	33	35
2017	Data sciences	35	19	37	0	9	0	0	9	54	14
2017	Policy	21	32	32	9	4	2	1	13	54	210
2017	Project management	41	19	16	13	4	6	2	18	65	50
2017	Other services to the public	24	17	24	9	18	0	9	29	44	11
2017	None of the above	32	12	30	17	7	2	1	24	45	88
2014	Communications or public affairs	16	24	35	20	5	0	0	25	40	65
2014	Security	40	20	23	14	2	2	0	16	61	62
2014	Science and technology	12	27	39	8	14	0	0	21	39	15
2014	Administration and operations	27	29	30	9	4	1	1	13	57	186
2014	Human resources	19	16	40	8	14	3	0	23	36	37
2014	Financial management	6	34	26	22	6	2	5	29	43	38
2014	Information management	19	26	33	18	4	0	0	22	45	27
2014	Information technology	20	17	28	18	15	3	0	34	38	34
2014	Evaluation	46	15	33	0	7	0	0	7	61	15
2014	Other services to the public	38	36	15	5	5	0	0	10	75	39
2014	None of the above	31	28	25	11	3	1	1	15	60	200

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	52	38	0	0	10	0	0	90	10	10
2017	Communications or public affairs	57	27	5	9	2	0	0	84	11	54
2017	Security	43	30	11	5	11	0	0	73	16	39
2017	Science and technology	30	30	9	21	11	0	0	60	32	10
2017	Administration and operations	46	27	7	7	12	0	1	74	19	139
2017	Human resources	61	24	2	2	10	0	0	86	12	48
2017	Financial management	42	22	16	15	4	0	0	64	19	26
2017	Information management	30	18	6	41	6	0	0	48	46	17
2017	Information technology	52	28	12	3	6	0	0	80	9	35
2017	Data sciences	44	14	7	21	14	0	0	58	35	14
2017	Policy	49	26	6	11	10	0	0	74	20	210
2017	Project management	50	21	10	10	9	0	0	71	19	50
2017	Other services to the public	32	35	9	17	8	0	0	67	25	11
2017	None of the above	38	32	10	12	8	0	1	70	20	88
2014	Communications or public affairs	37	26	5	18	14	0	0	63	32	65
2014	Security	39	30	10	13	9	0	0	68	22	62
2014	Science and technology	27	41	6	8	18	0	0	68	26	15
2014	Administration and operations	39	27	16	10	9	0	0	66	18	186
2014	Human resources	56	21	7	10	3	3	0	79	13	38
2014	Financial management	33	39	8	10	10	0	0	71	21	38
2014	Information management	56	15	11	4	15	0	0	70	18	27
2014	Information technology	41	20	15	21	3	0	0	61	24	34
2014	Evaluation	41	20	7	26	7	0	0	61	33	15
2014	Other services to the public	36	28	13	10	13	0	0	64	23	39
2014	None of the above	41	25	7	14	11	1	0	67	26	200

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	51	38	0	10	0	0	90	10	10
2017	Communications or public affairs	60	33	2	4	2	0	93	5	54
2017	Security	49	33	7	4	7	0	82	11	39
2017	Science and technology	43	47	0	11	0	0	89	11	10
2017	Administration and operations	48	28	7	9	7	1	77	17	138
2017	Human resources	63	28	2	4	2	0	92	6	48
2017	Financial management	19	39	31	7	4	0	58	11	26
2017	Information management	29	46	12	12	0	0	76	12	17
2017	Information technology	50	30	9	12	0	0	80	12	35
2017	Data sciences	56	16	14	14	0	0	72	14	14
2017	Policy	50	30	7	8	6	0	80	13	208
2017	Project management	44	32	8	14	2	0	76	16	49
2017	Other services to the public	50	25	9	16	0	0	75	16	11
2017	None of the above	43	34	10	7	7	0	77	13	88
2014	Communications or public affairs	42	41	6	8	3	0	83	11	65
2014	Security	50	26	11	6	6	0	76	13	62
2014	Science and technology	49	33	12	6	0	0	82	6	15
2014	Administration and operations	42	36	10	9	4	0	78	12	186
2014	Human resources	69	18	8	5	0	0	87	5	38
2014	Financial management	25	40	10	16	10	0	64	26	38
2014	Information management	26	41	11	11	11	0	67	22	27
2014	Information technology	36	22	19	19	5	0	57	24	34
2014	Evaluation	47	26	13	7	7	0	74	13	15
2014	Other services to the public	46	36	3	5	10	0	82	15	39
2014	None of the above	41	33	8	11	6	0	75	17	200

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	28	61	10	0	0	0	0	90	0	10
2017	Communications or public affairs	42	42	10	0	2	4	0	87	2	54
2017	Security	41	32	12	0	9	4	2	78	9	39
2017	Science and technology	51	30	9	0	0	11	0	90	0	10
2017	Administration and operations	34	33	17	4	6	6	0	71	11	138
2017	Human resources	49	35	14	0	2	0	0	84	2	48
2017	Financial management	31	37	15	9	4	4	0	71	13	26
2017	Information management	13	47	17	6	11	6	0	63	18	17
2017	Information technology	44	29	14	0	6	6	0	78	6	35
2017	Data sciences	23	42	7	0	14	14	0	75	16	14
2017	Policy	36	33	13	5	4	8	1	76	10	209
2017	Project management	31	40	14	6	6	4	0	74	12	50
2017	Other services to the public	50	17	17	16	0	0	0	67	16	11
2017	None of the above	30	34	18	5	5	7	0	69	12	87
2014	Communications or public affairs	28	39	18	3	3	8	0	73	7	64
2014	Security	39	32	16	2	6	5	0	75	8	62
2014	Science and technology	26	27	33	6	0	8	0	57	7	15
2014	Administration and operations	35	36	20	2	1	6	1	76	3	185
2014	Human resources	48	31	8	5	0	8	0	86	6	38
2014	Financial management	30	25	24	2	7	11	0	62	11	38
2014	Information management	52	11	15	11	4	7	0	68	16	27
2014	Information technology	38	35	22	0	0	5	0	77	0	34
2014	Evaluation	41	0	13	13	20	13	0	47	38	15
2014	Other services to the public	18	39	20	5	3	15	0	67	9	39
2014	None of the above	28	34	21	5	2	9	0	68	8	200

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	19	70	0	10	0	0	90	10	10
2017	Communications or public affairs	40	45	10	2	2	0	86	4	54
2017	Security	43	32	9	9	4	2	77	14	39
2017	Science and technology	51	40	0	9	0	0	91	9	10
2017	Administration and operations	33	44	11	4	7	1	78	11	136
2017	Human resources	37	48	2	9	2	2	87	11	47
2017	Financial management	31	45	8	4	13	0	76	16	26
2017	Information management	25	47	12	11	6	0	71	17	17
2017	Information technology	41	47	3	3	3	3	91	6	35
2017	Data sciences	37	26	9	0	21	7	68	23	14
2017	Policy	31	41	11	11	4	3	74	15	210
2017	Project management	40	31	12	6	7	4	74	14	50
2017	Other services to the public	42	17	24	16	0	0	59	16	11
2017	None of the above	28	38	16	7	5	6	70	13	88
2014	Communications or public affairs	28	31	18	14	3	6	62	18	65
2014	Security	30	30	17	9	10	5	63	20	62
2014	Science and technology	35	20	26	12	0	8	59	13	15
2014	Administration and operations	34	43	14	5	2	2	79	7	186
2014	Human resources	43	32	13	5	0	8	80	6	38
2014	Financial management	28	33	21	0	7	10	69	8	38
2014	Information management	45	22	11	7	11	4	69	19	27
2014	Information technology	46	39	12	0	2	0	86	2	34
2014	Evaluation	34	7	13	20	13	13	47	38	15
2014	Other services to the public	31	36	13	8	13	0	67	21	39
2014	None of the above	21	40	20	9	6	4	64	15	200

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	28	61	10	0	0	0	0	90	0	10
2017	Communications or public affairs	56	35	4	5	0	0	0	91	5	54
2017	Security	47	33	4	9	7	0	0	80	16	39
2017	Science and technology	64	28	9	0	0	0	0	91	0	10
2017	Administration and operations	43	37	6	9	6	0	0	79	14	139
2017	Human resources	57	29	4	8	2	0	0	86	10	48
2017	Financial management	31	45	4	12	8	0	0	76	20	26
2017	Information management	24	53	6	11	6	0	0	77	17	17
2017	Information technology	48	37	6	6	3	0	0	85	9	34
2017	Data sciences	37	28	21	7	7	0	0	65	14	14
2017	Policy	39	41	11	6	3	0	0	80	10	210
2017	Project management	45	28	16	6	6	0	0	73	12	50
2017	Other services to the public	43	25	17	8	8	0	0	67	16	11
2017	None of the above	38	33	13	7	8	1	0	71	15	88
2014	Communications or public affairs	44	40	8	6	3	0	0	83	9	65
2014	Security	35	30	16	8	10	2	0	66	18	62
2014	Science and technology	49	32	6	14	0	0	0	80	14	15
2014	Administration and operations	34	43	11	5	5	1	0	78	10	186
2014	Human resources	48	37	8	3	3	3	0	87	6	38
2014	Financial management	40	31	16	6	7	0	0	71	13	38
2014	Information management	37	30	15	11	7	0	0	67	18	27
2014	Information technology	51	26	9	9	5	0	0	77	14	34
2014	Evaluation	47	20	0	13	13	7	0	72	28	15
2014	Other services to the public	26	36	15	15	8	0	0	61	23	39
2014	None of the above	26	36	18	9	8	2	1	64	18	200

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	42	19	10	9	10	10	0	68	22	10
2017	Communications or public affairs	29	34	14	3	4	7	9	75	8	54
2017	Security	41	21	9	5	9	8	7	73	16	39
2017	Science and technology	43	30	0	17	11	0	0	72	28	10
2017	Administration and operations	29	30	14	11	11	3	2	61	24	139
2017	Human resources	32	38	8	4	8	4	6	78	13	48
2017	Financial management	23	34	19	20	4	0	0	57	24	26
2017	Information management	12	42	23	11	12	0	0	54	23	17
2017	Information technology	19	28	20	17	6	2	8	53	25	35
2017	Data sciences	32	19	7	21	14	0	7	55	38	14
2017	Policy	32	26	11	12	11	5	2	63	25	209
2017	Project management	25	36	12	8	9	8	2	68	19	50
2017	Other services to the public	26	27	9	18	0	20	0	67	22	10
2017	None of the above	24	35	12	15	11	1	2	61	27	88
2014	Communications or public affairs	21	25	23	13	5	8	5	53	21	65
2014	Security	31	38	5	16	9	2	0	69	26	62
2014	Science and technology	27	47	12	0	6	0	8	81	7	15
2014	Administration and operations	25	34	16	9	10	3	4	63	20	186
2014	Human resources	40	24	13	13	3	3	5	69	17	38
2014	Financial management	16	45	13	15	8	2	0	63	23	38
2014	Information management	26	37	8	11	11	4	4	68	24	27
2014	Information technology	35	18	9	22	14	3	0	55	37	34
2014	Evaluation	28	33	13	13	13	0	0	61	26	15
2014	Other services to the public	33	28	7	8	18	3	3	65	27	39
2014	None of the above	29	30	12	10	10	4	3	65	22	200

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	29	52	10	0	0	9	0	89	0	10
2017	Communications or public affairs	54	32	5	2	0	8	0	93	2	54
2017	Security	47	39	7	4	2	0	0	86	7	39
2017	Science and technology	62	38	0	0	0	0	0	100	0	10
2017	Administration and operations	33	40	14	5	3	4	1	77	8	138
2017	Human resources	43	35	6	4	2	10	0	86	7	48
2017	Financial management	24	32	28	9	4	4	0	58	13	25
2017	Information management	35	53	0	11	0	0	0	89	11	17
2017	Information technology	45	41	3	3	3	6	0	91	6	35
2017	Data sciences	14	65	0	7	7	7	0	85	15	14
2017	Policy	48	36	9	4	1	1	0	85	6	209
2017	Project management	46	33	6	4	6	6	0	84	10	50
2017	Other services to the public	30	40	20	10	0	0	0	70	10	10
2017	None of the above	44	28	13	3	7	4	0	76	11	87
2014	Communications or public affairs	34	48	10	6	1	0	0	82	7	65
2014	Security	33	38	8	11	6	4	0	73	18	62
2014	Science and technology	50	26	24	0	0	0	0	76	0	15
2014	Administration and operations	31	45	12	2	1	7	2	83	4	186
2014	Human resources	37	40	5	3	3	13	0	88	6	38
2014	Financial management	30	23	31	3	2	10	0	59	6	38
2014	Information management	37	19	26	7	4	7	0	60	12	27
2014	Information technology	30	38	18	6	0	8	0	74	7	34
2014	Evaluation	26	47	0	0	20	7	0	79	21	15
2014	Other services to the public	33	33	15	13	3	3	0	69	16	39
2014	None of the above	37	36	12	9	2	4	0	76	11	200

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	19	31	20	0	10	19	0	63	13	10
2017	Communications or public affairs	40	33	5	15	4	2	2	76	19	54
2017	Security	34	38	24	2	2	0	0	72	4	39
2017	Science and technology	21	17	11	30	0	11	11	49	38	10
2017	Administration and operations	31	38	11	9	8	1	1	71	18	139
2017	Human resources	53	36	0	6	2	2	0	91	9	48
2017	Financial management	23	26	34	13	4	0	0	50	16	26
2017	Information management	36	29	0	23	12	0	0	65	35	17
2017	Information technology	27	38	20	9	6	0	0	65	14	35
2017	Data sciences	21	42	7	16	7	7	0	68	24	14
2017	Policy	32	37	12	9	7	3	0	71	16	210
2017	Project management	30	37	16	8	6	4	0	70	14	50
2017	Other services to the public	29	50	10	10	0	0	0	80	10	10
2017	None of the above	29	30	15	15	9	2	0	60	24	87
2014	Communications or public affairs	34	40	4	14	3	3	1	78	18	65
2014	Security	29	29	6	23	11	2	0	59	34	62
2014	Science and technology	37	26	6	12	14	6	0	66	27	15
2014	Administration and operations	30	41	14	6	4	4	1	74	11	186
2014	Human resources	58	21	8	8	3	3	0	81	11	38
2014	Financial management	20	46	11	10	7	3	3	69	19	38
2014	Information management	33	29	15	7	11	4	0	66	19	27
2014	Information technology	24	19	26	15	3	9	3	49	21	34
2014	Evaluation	39	20	7	21	13	0	0	59	34	15
2014	Other services to the public	28	33	10	8	15	5	0	65	24	39
2014	None of the above	29	35	14	11	6	5	0	67	17	200

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	19	28	32	0	10	10	0	53	11	10
2017	Communications or public affairs	26	45	11	7	4	5	2	76	12	54
2017	Security	36	20	20	9	7	10	0	61	17	39
2017	Science and technology	11	60	19	11	0	0	0	70	11	10
2017	Administration and operations	22	38	16	12	7	4	1	64	20	139
2017	Human resources	44	35	14	4	2	0	0	80	6	48
2017	Financial management	23	23	30	4	13	8	0	50	18	26
2017	Information management	17	42	17	12	12	0	0	60	23	17
2017	Information technology	25	41	17	9	3	6	0	70	12	35
2017	Data sciences	7	37	42	14	0	0	0	44	14	14
2017	Policy	20	39	18	17	4	2	0	61	21	208
2017	Project management	23	36	12	10	10	8	2	66	21	50
2017	Other services to the public	29	31	10	29	0	0	0	60	29	10
2017	None of the above	23	26	20	12	16	3	0	50	29	87
2014	Communications or public affairs	23	34	17	14	3	9	0	63	19	65
2014	Security	23	29	17	13	14	4	0	54	28	62
2014	Science and technology	23	32	26	12	8	0	0	55	20	15
2014	Administration and operations	16	38	23	12	4	6	1	58	17	186
2014	Human resources	47	19	15	11	3	3	3	70	14	38
2014	Financial management	19	37	18	10	5	10	0	62	17	38
2014	Information management	33	30	22	11	4	0	0	63	15	27
2014	Information technology	18	47	8	18	0	9	0	71	20	34
2014	Evaluation	20	39	0	21	13	7	0	63	37	15
2014	Other services to the public	21	33	13	18	13	0	3	55	31	39
2014	None of the above	21	33	23	13	7	3	0	56	21	200

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	9	19	22	0	21	9	20	40	29	10
2017	Communications or public affairs	14	21	17	10	9	24	5	49	27	54
2017	Security	16	21	19	13	16	10	5	44	34	39
2017	Science and technology	11	30	28	32	0	0	0	40	32	10
2017	Administration and operations	11	25	16	18	17	9	4	42	40	139
2017	Human resources	21	22	15	16	8	4	15	52	30	48
2017	Financial management	8	15	23	20	19	11	4	27	46	26
2017	Information management	12	13	12	29	18	17	0	30	56	17
2017	Information technology	19	28	19	6	20	8	0	51	28	35
2017	Data sciences	7	28	9	21	14	21	0	44	44	14
2017	Policy	11	19	16	21	16	16	1	36	45	210
2017	Project management	17	11	13	17	15	24	2	38	44	50
2017	Other services to the public	20	20	21	10	20	10	0	44	33	10
2017	None of the above	12	22	16	13	19	16	2	42	39	87
2014	Communications or public affairs	10	18	17	20	17	15	3	34	45	65
2014	Security	15	9	17	17	35	8	0	26	55	62
2014	Science and technology	21	0	20	35	18	6	0	23	57	15
2014	Administration and operations	8	21	25	17	19	9	2	32	40	186
2014	Human resources	29	24	18	13	11	5	0	56	25	38
2014	Financial management	11	18	23	10	23	5	8	34	39	38
2014	Information management	18	22	18	11	18	7	4	46	33	27
2014	Information technology	6	18	9	23	26	18	0	29	60	34
2014	Evaluation	7	7	13	20	33	21	0	17	67	15
2014	Other services to the public	10	10	15	21	33	3	8	23	60	39
2014	None of the above	12	16	16	17	23	14	2	33	48	200

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	51	39	0	10	0	90	10	10
2017	Communications or public affairs	17	55	2	17	9	72	26	54
2017	Security	16	61	2	16	5	77	21	39
2017	Science and technology	32	60	0	0	9	91	9	10
2017	Administration and operations	37	45	6	7	5	82	12	139
2017	Human resources	41	49	4	4	2	90	6	48
2017	Financial management	43	30	5	16	7	72	23	26
2017	Information management	41	24	0	17	17	65	35	17
2017	Information technology	44	41	6	6	3	86	9	35
2017	Data sciences	28	28	14	30	0	56	30	14
2017	Policy	24	52	7	10	7	77	17	210
2017	Project management	37	50	0	10	4	87	13	50
2017	Other services to the public	35	57	0	8	0	92	8	11
2017	None of the above	17	59	7	14	3	76	18	88
2014	Communications or public affairs	25	55	1	17	1	80	19	65
2014	Security	22	48	5	21	3	70	25	62
2014	Science and technology	21	53	0	12	14	74	26	15
2014	Administration and operations	37	44	6	10	3	81	13	186
2014	Human resources	50	34	5	8	3	84	11	38
2014	Financial management	47	33	0	17	2	80	20	38
2014	Information management	33	56	4	4	4	89	7	27
2014	Information technology	22	54	0	3	21	76	24	34
2014	Evaluation	47	26	7	0	20	74	20	15
2014	Other services to the public	28	56	5	5	5	85	10	39
2014	None of the above	30	52	5	12	2	81	14	200

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	49	39	12	0	0	0	88	0	10
2017	Communications or public affairs	34	43	5	12	6	0	77	18	54
2017	Security	42	30	12	12	5	0	72	16	39
2017	Administration and operations	48	28	10	9	6	0	75	15	139
2017	Human resources	57	31	6	6	0	0	88	6	48
2017	Financial management	35	50	4	5	7	0	84	12	26
2017	Information management	36	35	0	6	23	0	71	29	17
2017	Information technology	44	36	6	9	3	3	82	12	35
2017	Data sciences	49	30	7	7	7	0	79	14	14
2017	Policy	36	43	7	8	5	0	79	13	209
2017	Project management	61	25	2	10	2	0	86	12	50
2017	Other services to the public	51	33	0	0	16	0	84	16	11
2017	None of the above	44	24	7	16	10	0	68	26	87
2014	Communications or public affairs	27	52	6	11	5	0	78	16	65
2014	Security	46	25	10	11	8	0	70	20	62
2014	Science and technology	44	30	0	12	14	0	74	26	15
2014	Administration and operations	50	29	8	9	5	0	79	14	186
2014	Human resources	58	26	5	8	3	0	84	11	38
2014	Financial management	60	25	2	7	5	0	86	12	38
2014	Information management	52	26	7	7	7	0	78	15	27
2014	Information technology	33	20	15	23	9	0	54	32	34
2014	Evaluation	41	39	0	0	20	0	80	20	15
2014	Other services to the public	49	31	5	10	5	0	79	15	39
2014	None of the above	42	35	6	12	5	0	77	17	200

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	81	19	0	0	0	0	100	0	10
2017	Communications or public affairs	51	42	2	4	2	0	93	6	53
2017	Security	35	54	4	4	2	0	89	7	39
2017	Science and technology	70	30	0	0	0	0	100	0	10
2017	Administration and operations	46	38	7	5	4	1	84	10	137
2017	Human resources	55	33	8	4	0	0	88	4	48
2017	Financial management	38	46	4	0	12	0	84	12	26
2017	Information management	36	41	12	6	6	0	77	11	17
2017	Information technology	57	31	3	9	0	0	88	9	35
2017	Data sciences	35	51	0	14	0	0	86	14	14
2017	Policy	46	40	4	6	3	0	86	10	210
2017	Project management	48	32	10	7	2	0	81	9	50
2017	Other services to the public	48	52	0	0	0	0	100	0	11
2017	None of the above	41	34	8	12	4	1	75	16	88
2014	Communications or public affairs	34	45	10	5	4	1	81	9	64
2014	Security	39	38	13	6	5	0	76	11	62
2014	Science and technology	56	32	6	6	0	0	88	6	15
2014	Administration and operations	41	39	10	6	2	1	81	9	186
2014	Human resources	61	31	8	0	0	0	92	0	38
2014	Financial management	51	29	10	5	5	0	80	10	38
2014	Information management	41	44	4	4	7	0	85	11	27
2014	Information technology	40	23	17	5	9	6	67	15	34
2014	Evaluation	54	20	13	7	7	0	74	13	15
2014	Other services to the public	41	41	8	5	5	0	82	10	39
2014	None of the above	43	33	11	10	1	1	77	11	200

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	61	29	10	0	0	0	0	90	0	10
2017	Communications or public affairs	69	20	4	0	2	5	0	94	2	53
2017	Security	62	29	5	2	2	0	0	91	5	39
2017	Science and technology	64	9	0	17	11	0	0	72	28	10
2017	Administration and operations	64	23	9	1	2	1	0	88	4	139
2017	Human resources	74	24	0	0	2	0	0	98	2	48
2017	Financial management	70	27	4	0	0	0	0	96	0	26
2017	Information management	59	35	6	0	0	0	0	94	0	17
2017	Information technology	69	20	3	0	5	0	3	92	5	35
2017	Data sciences	65	21	0	7	7	0	0	86	14	14
2017	Policy	73	16	5	2	1	1	1	92	3	210
2017	Project management	83	11	2	4	0	0	0	94	4	50
2017	Other services to the public	64	36	0	0	0	0	0	100	0	10
2017	None of the above	61	27	5	2	2	2	0	90	4	88
2014	Communications or public affairs	70	18	4	5	3	0	0	88	8	65
2014	Security	65	18	6	7	3	2	0	84	10	62
2014	Science and technology	61	12	14	0	0	0	14	84	0	15
2014	Administration and operations	61	30	4	3	1	1	1	92	4	186
2014	Human resources	71	21	3	5	0	0	0	92	5	38
2014	Financial management	59	31	2	5	2	0	0	90	7	38
2014	Information management	71	11	7	7	4	0	0	81	11	27
2014	Information technology	67	21	6	3	2	0	0	88	6	34
2014	Evaluation	74	13	0	7	7	0	0	87	13	15
2014	Other services to the public	72	18	5	3	0	3	0	92	3	39
2014	None of the above	72	21	4	0	1	0	0	95	1	200

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	61	29	10	0	0	0	90	0	10
2017	Communications or public affairs	65	17	7	5	5	0	82	11	54
2017	Security	62	16	12	4	5	0	79	10	39
2017	Science and technology	51	11	9	30	0	0	62	30	10
2017	Administration and operations	58	23	9	6	3	0	81	9	139
2017	Human resources	51	39	6	4	0	0	90	4	48
2017	Financial management	42	38	0	20	0	0	80	20	26
2017	Information management	53	24	12	0	12	0	77	12	17
2017	Information technology	69	17	9	3	0	3	88	3	35
2017	Data sciences	63	14	7	16	0	0	77	16	14
2017	Policy	69	17	2	8	4	0	86	11	209
2017	Project management	75	16	2	6	2	0	90	8	50
2017	Other services to the public	65	17	0	18	0	0	82	18	11
2017	None of the above	64	27	4	0	5	0	90	5	88
2014	Communications or public affairs	63	21	3	6	6	0	84	12	65
2014	Security	58	15	8	12	6	0	73	19	62
2014	Science and technology	65	6	6	8	15	0	71	23	15
2014	Administration and operations	61	18	7	10	4	1	79	15	186
2014	Human resources	56	26	0	16	3	0	82	18	38
2014	Financial management	55	23	5	15	2	0	77	17	38
2014	Information management	63	26	7	0	4	0	89	4	27
2014	Information technology	64	15	0	6	11	3	82	18	34
2014	Evaluation	80	7	7	0	7	0	87	7	15
2014	Other services to the public	82	10	3	3	3	0	92	5	39
2014	None of the above	71	17	3	6	2	0	88	8	200

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	61	29	10	0	0	0	0	90	0	10
2017	Communications or public affairs	68	24	2	5	2	0	0	91	7	54
2017	Security	72	10	7	0	7	2	2	86	7	39
2017	Science and technology	51	11	0	28	11	0	0	62	38	10
2017	Administration and operations	74	16	5	1	1	0	1	92	3	139
2017	Human resources	84	14	0	2	0	0	0	98	2	48
2017	Financial management	61	19	20	0	0	0	0	80	0	26
2017	Information management	65	17	12	0	6	0	0	82	6	17
2017	Information technology	58	23	14	3	3	0	0	80	6	35
2017	Data sciences	63	7	14	7	9	0	0	70	16	14
2017	Policy	75	12	4	6	2	0	0	87	8	210
2017	Project management	79	11	4	4	0	0	2	92	4	50
2017	Other services to the public	49	25	18	9	0	0	0	73	9	11
2017	None of the above	76	12	6	3	2	0	0	88	5	88
2014	Communications or public affairs	75	14	3	4	3	0	0	89	7	65
2014	Security	66	10	7	5	13	0	0	76	18	62
2014	Science and technology	65	21	0	0	8	0	6	91	9	14
2014	Administration and operations	66	19	4	7	2	0	3	87	9	186
2014	Human resources	84	8	0	5	3	0	0	92	8	38
2014	Financial management	57	32	8	0	2	0	0	90	2	38
2014	Information management	74	18	4	0	4	0	0	93	4	27
2014	Information technology	68	20	3	6	0	0	3	90	6	34
2014	Evaluation	59	28	0	7	7	0	0	87	13	15
2014	Other services to the public	90	8	3	0	0	0	0	97	0	39
2014	None of the above	82	10	3	2	2	0	0	93	4	200

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	91	9	0	0	0	0	100	0	10
2017	Communications or public affairs	77	10	6	3	4	0	87	7	54
2017	Security	75	18	3	0	2	2	95	2	39
2017	Science and technology	100	0	0	0	0	0	100	0	10
2017	Administration and operations	77	16	3	1	4	0	92	5	139
2017	Human resources	92	6	2	0	0	0	98	0	48
2017	Financial management	81	15	4	0	0	0	96	0	26
2017	Information management	77	23	0	0	0	0	100	0	17
2017	Information technology	72	17	6	3	0	3	91	3	35
2017	Data sciences	72	14	7	7	0	0	86	7	14
2017	Policy	82	8	4	3	1	1	91	5	210
2017	Project management	90	6	0	2	0	2	98	2	50
2017	Other services to the public	75	25	0	0	0	0	100	0	11
2017	None of the above	86	7	2	1	3	0	94	4	88
2014	Communications or public affairs	74	11	3	4	1	6	90	6	65
2014	Security	74	8	5	3	9	0	82	12	62
2014	Science and technology	82	12	0	0	0	6	100	0	15
2014	Administration and operations	76	14	4	4	1	2	92	4	186
2014	Human resources	84	13	3	0	0	0	97	0	38
2014	Financial management	77	21	3	0	0	0	97	0	38
2014	Information management	89	8	4	0	0	0	96	0	27
2014	Information technology	79	5	3	6	3	3	87	10	34
2014	Evaluation	74	7	0	13	7	0	80	20	15
2014	Other services to the public	92	5	0	3	0	0	97	3	39
2014	None of the above	79	12	4	2	1	1	93	3	200

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	61	20	9	10	0	0	0	81	10	10
2017	Communications or public affairs	62	24	5	3	5	0	0	86	9	54
2017	Security	63	17	10	4	5	2	0	81	9	39
2017	Science and technology	40	30	0	19	0	0	11	79	21	10
2017	Administration and operations	62	23	4	3	4	1	2	88	7	139
2017	Human resources	59	22	9	10	0	0	0	81	10	48
2017	Financial management	53	36	7	0	0	4	0	92	0	26
2017	Information management	53	29	12	0	6	0	0	82	6	17
2017	Information technology	45	38	12	6	0	0	0	83	6	35
2017	Data sciences	56	14	0	30	0	0	0	70	30	14
2017	Policy	60	20	9	8	2	0	1	81	9	208
2017	Project management	73	13	8	6	0	0	0	86	6	50
2017	Other services to the public	41	33	26	0	0	0	0	74	0	11
2017	None of the above	61	20	11	1	3	2	2	84	4	88
2014	Communications or public affairs	49	35	3	8	3	2	0	86	11	65
2014	Security	48	20	13	7	11	0	0	69	18	62
2014	Science and technology	41	26	20	8	0	0	6	71	8	15
2014	Administration and operations	52	34	5	6	1	1	2	88	7	186
2014	Human resources	66	21	11	0	3	0	0	87	3	38
2014	Financial management	55	25	13	3	2	3	0	81	5	38
2014	Information management	57	27	8	0	4	4	0	88	4	26
2014	Information technology	38	32	12	2	5	6	3	78	9	34
2014	Evaluation	39	39	0	8	13	0	0	79	21	15
2014	Other services to the public	69	18	10	3	0	0	0	87	3	39
2014	None of the above	57	29	7	3	2	0	1	87	5	200

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	51	20	19	0	0	10	0	79	0	10
2017	Communications or public affairs	69	19	5	2	2	4	0	91	3	54
2017	Security	59	25	12	5	0	0	0	84	5	38
2017	Science and technology	72	9	19	0	0	0	0	81	0	10
2017	Administration and operations	68	19	5	3	2	1	1	89	6	137
2017	Human resources	66	20	4	0	2	6	2	93	2	48
2017	Financial management	58	34	8	0	0	0	0	92	0	26
2017	Information management	65	23	12	0	0	0	0	88	0	17
2017	Information technology	47	34	12	0	0	5	3	87	0	35
2017	Data sciences	70	14	7	0	0	9	0	92	0	14
2017	Policy	69	16	8	2	0	4	0	89	2	210
2017	Project management	71	15	4	2	0	4	4	94	2	50
2017	Other services to the public	65	17	0	0	0	18	0	100	0	11
2017	None of the above	63	19	7	1	4	5	1	87	6	88
2014	Communications or public affairs	68	24	4	0	0	3	1	96	0	65
2014	Security	64	23	5	0	5	0	3	90	5	62
2014	Science and technology	65	21	0	8	0	0	6	92	8	15
2014	Administration and operations	60	30	3	3	1	1	2	93	4	186
2014	Human resources	71	13	8	5	0	3	0	86	6	38
2014	Financial management	59	25	8	0	5	3	0	87	5	38
2014	Information management	85	11	4	0	0	0	0	96	0	27
2014	Information technology	52	26	6	3	0	3	9	89	4	34
2014	Evaluation	54	26	20	0	0	0	0	80	0	15
2014	Other services to the public	77	18	5	0	0	0	0	95	0	39
2014	None of the above	68	19	6	0	1	3	2	91	2	200

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Client contact centre	0	100	10
2017	Communications or public affairs	13	87	54
2017	Security	11	89	39
2017	Science and technology	0	100	10
2017	Administration and operations	21	79	139
2017	Human resources	14	86	48
2017	Information management	29	71	17
2017	Information technology	26	74	35
2017	Policy	16	84	210
2017	Project management	17	83	50
2017	None of the above	20	80	88
2014	Communications or public affairs	17	83	64
2014	Security	25	75	62
2014	Administration and operations	23	77	186
2014	Human resources	19	81	38
2014	Financial management	24	76	38
2014	Information technology	21	79	34
2014	Other services to the public	26	74	39
2014	None of the above	26	74	200

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	26	30
2017	Policy	43	35
2017	None of the above	46	17
2014	Communications or public affairs	63	11
2014	Security	38	16
2014	Administration and operations	39	43
2014	None of the above	33	52

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	84	30
2017	Policy	80	35
2017	None of the above	77	17
2014	Security	81	16
2014	Administration and operations	72	43
2014	Other services to the public	90	10
2014	None of the above	77	52

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2014	Administration and operations	12	43
2014	Other services to the public	0	10
2014	None of the above	14	52

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Administration and operations	30
2017	Policy	35
2017	None of the above	17
2014	Communications or public affairs	11
2014	Security	16
2014	Administration and operations	43
2014	Other services to the public	10
2014	None of the above	52

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	30
2017	None of the above	0	17
2014	None of the above	10	52

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2017	Administration and operations	30
2017	None of the above	17
2014	Communications or public affairs	11
2014	Security	16
2014	Administration and operations	43
2014	Other services to the public	10

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	Total responses
2017	Administration and operations	30
2017	Policy	35
2017	None of the above	17
2014	Communications or public affairs	11
2014	Security	16
2014	Administration and operations	43
2014	Other services to the public	10

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	46	30
2017	Policy	37	35
2014	Security	44	16
2014	Administration and operations	37	43
2014	Other services to the public	50	10
2014	None of the above	48	52

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	64	30
2017	Policy	60	35
2017	None of the above	32	17
2014	Security	49	16
2014	Administration and operations	51	43
2014	Other services to the public	70	10
2014	None of the above	55	52

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	50	30
2017	Policy	54	35
2017	None of the above	43	17
2014	Security	50	16
2014	Administration and operations	42	43
2014	None of the above	58	52

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	34	30
2017	Policy	43	35
2017	None of the above	61	17
2014	Security	38	16
2014	Administration and operations	49	43
2014	None of the above	35	52

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	26	30
2017	Policy	46	35
2017	None of the above	38	17
2014	Security	50	16
2014	Administration and operations	28	43
2014	None of the above	58	52

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	49	30
2017	Policy	49	35
2017	None of the above	67	17
2014	Communications or public affairs	44	11
2014	Security	56	16
2014	Administration and operations	49	43
2014	Other services to the public	50	10
2014	None of the above	56	52

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	30	30
2017	Policy	34	35
2017	None of the above	38	17
2014	Security	38	16
2014	Administration and operations	28	43
2014	None of the above	42	52

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	Administration and operations	30
2017	Policy	35
2017	None of the above	17
2014	Communications or public affairs	11
2014	Security	16
2014	Administration and operations	43
2014	Other services to the public	10
2014	None of the above	52

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	30
2017	Policy	17	35
2014	Administration and operations	14	43
2014	Other services to the public	0	10

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Policy	17	35
2017	None of the above	0	17
2014	Administration and operations	16	43
2014	None of the above	17	52

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	57	30
2017	Policy	74	35
2017	None of the above	33	17
2014	Security	75	16
2014	Administration and operations	42	43
2014	None of the above	56	52

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	24	30
2017	Policy	26	35
2014	Security	50	16
2014	Administration and operations	42	43
2014	None of the above	25	52

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	20	30
2017	None of the above	0	17
2014	None of the above	17	52

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	56	30
2017	Policy	66	35
2017	None of the above	39	17
2014	Security	44	16
2014	Administration and operations	56	43
2014	None of the above	61	52

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	20	30
2017	Policy	20	35
2017	None of the above	27	17
2014	Security	32	16
2014	Administration and operations	33	43
2014	Other services to the public	50	10
2014	None of the above	40	52

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Policy	14	35
2017	None of the above	0	17
2014	Administration and operations	12	43
2014	None of the above	18	52

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	31	30
2017	Policy	31	35
2014	Administration and operations	21	43
2014	None of the above	21	52

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	17	30
2017	None of the above	0	17
2014	Security	0	16
2014	Administration and operations	12	43
2014	None of the above	0	52

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	17
2014	Security	0	16

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Policy	20	35
2014	Security	32	16
2014	Administration and operations	19	43
2014	None of the above	13	52

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	17	30
2014	None of the above	13	52

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	27	30
2017	Policy	17	35
2017	None of the above	45	17
2014	Communications or public affairs	47	11
2014	Administration and operations	19	43
2014	None of the above	29	52

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Policy	0	33
2014	Security	0	16
2014	Administration and operations	15	41

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Policy	15	33
2014	Administration and operations	19	41
2014	None of the above	14	49

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2014	Security	0	16
2014	Administration and operations	17	41

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Policy	0	33
2017	None of the above	0	17
2014	Security	0	16
2014	None of the above	10	49

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Policy	0	33
2014	Administration and operations	12	41
2014	None of the above	10	49

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Policy	15	33
2014	Security	0	16
2014	Administration and operations	17	41
2014	None of the above	21	49

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Policy	27	33
2017	None of the above	0	17

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Policy	18	33

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	36	28
2017	Policy	64	33
2017	None of the above	33	17
2014	Security	62	16
2014	Administration and operations	27	41
2014	None of the above	32	49

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Policy	18	33
2014	Security	0	16
2014	None of the above	10	49

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	61	28
2017	Policy	73	33
2017	None of the above	60	17
2014	Security	69	16
2014	Administration and operations	44	41
2014	None of the above	59	49

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	17
2014	Administration and operations	0	41

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	57	28
2017	Policy	64	33
2017	None of the above	38	17
2014	Security	75	16
2014	Administration and operations	51	41
2014	None of the above	64	49

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Policy	0	33

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Policy	18	33

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Administration and operations	93	7	30
2017	Policy	94	6	35
2017	None of the above	94	6	17

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	7	7	12	3	9	50	12	36	33	54
2017	Security	19	12	18	2	9	30	9	51	18	39
2017	Administration and operations	13	12	23	10	10	26	7	36	30	139
2017	Human resources	17	28	11	6	6	23	10	66	18	48
2017	Financial management	16	7	32	0	7	30	8	37	12	26
2017	Information management	0	18	24	17	6	34	0	28	36	17
2017	Information technology	19	13	11	17	11	14	14	45	40	35
2017	Data sciences	0	14	14	0	7	58	7	40	20	14
2017	Policy	8	11	16	8	14	34	8	34	38	210
2017	Project management	17	10	28	2	11	26	6	39	19	50
2017	Other services to the public	16	17	9	16	0	26	17	57	28	11
2017	None of the above	11	14	19	8	10	31	8	41	28	88
2014	Communications or public affairs	12	12	22	12	8	23	11	37	31	65
2014	Security	11	17	20	11	19	22	0	36	38	62
2014	Science and technology	15	21	12	6	6	39	0	60	20	15
2014	Administration and operations	12	19	21	9	5	28	5	47	22	186
2014	Human resources	16	19	16	8	3	26	13	57	17	38
2014	Financial management	11	21	27	8	8	26	0	43	21	38
2014	Information management	15	15	8	4	15	33	11	53	33	27
2014	Information technology	15	24	6	6	17	28	3	58	33	34
2014	Evaluation	0	13	0	13	20	39	15	29	71	15
2014	Other services to the public	5	10	18	8	21	23	15	25	46	39
2014	None of the above	7	13	16	13	13	31	6	32	41	199

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	32	20	9	10	10	19	0	64	25	10
2017	Communications or public affairs	31	35	7	9	7	12	0	74	18	54
2017	Security	39	29	17	4	9	0	2	70	13	39
2017	Science and technology	49	30	0	0	11	11	0	88	12	10
2017	Administration and operations	25	28	20	7	8	10	2	60	17	139
2017	Human resources	26	39	18	11	4	2	0	67	15	48
2017	Financial management	24	26	11	11	13	15	0	59	28	26
2017	Information management	6	48	23	6	12	6	0	57	19	17
2017	Information technology	33	25	11	11	9	11	0	65	22	35
2017	Data sciences	14	30	28	0	14	14	0	51	16	14
2017	Policy	18	30	18	12	9	14	0	55	24	210
2017	Project management	23	20	21	9	7	17	2	53	21	50
2017	Other services to the public	17	25	17	16	0	26	0	56	22	11
2017	None of the above	19	27	22	11	6	14	2	54	20	88
2014	Communications or public affairs	33	17	20	13	6	12	0	56	21	65
2014	Security	29	21	18	11	14	7	0	54	27	62
2014	Science and technology	14	27	38	0	0	21	0	52	0	15
2014	Administration and operations	19	37	20	8	5	9	2	63	14	186
2014	Human resources	26	32	16	13	0	10	3	67	15	38
2014	Financial management	16	23	32	10	8	10	0	44	20	38
2014	Information management	22	30	18	4	15	7	4	59	21	27
2014	Information technology	25	23	30	3	5	14	0	56	9	34
2014	Evaluation	13	41	0	13	20	13	0	62	38	15
2014	Other services to the public	15	21	20	10	21	13	0	41	35	39
2014	None of the above	13	27	24	14	10	12	1	46	27	200

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Client contact centre	0	100	10
2017	Administration and operations	9	91	137
2017	Information technology	14	86	35
2017	Policy	6	94	210
2017	None of the above	8	92	88
2014	Security	8	92	61
2014	Administration and operations	5	95	186
2014	Other services to the public	13	87	39
2014	None of the above	7	93	200

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Policy	46	13
2014	None of the above	46	15

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	84	13
2017	Policy	85	13
2014	Administration and operations	80	10
2014	None of the above	93	15

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	13
2014	None of the above	0	15

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Administration and operations	13
2017	Policy	13
2014	Administration and operations	10
2014	None of the above	15

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2014	None of the above	0	15

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	13
2014	None of the above	0	15

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	Total responses
2017	Policy	13
2014	Administration and operations	10
2014	None of the above	15

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Policy	38	13

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2014	Administration and operations	0	10

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2014	Administration and operations	0	10

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2014	None of the above	47	15

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Policy	54	13
2014	None of the above	54	15

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Policy	0	13
2014	None of the above	0	15

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	13
2017	Policy	0	13

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Policy	38	13
2014	Administration and operations	0	10

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Policy	39	13

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	13
2017	Policy	0	13

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2014	Administration and operations	0	10

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	Administration and operations	13
2017	Policy	13
2014	Administration and operations	10
2014	None of the above	15

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Policy	0	13

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2014	None of the above	46	15

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	13

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Policy	0	13
2014	None of the above	0	15

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Policy	0	13
2014	Administration and operations	0	10

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	13

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	47	13
2017	Policy	38	13
2014	None of the above	34	15

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Policy	0	13
2014	None of the above	0	14

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	Total responses
2017	Administration and operations	12
2017	Policy	13
2014	None of the above	14

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	12
2014	None of the above	0	14

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Policy	0	13

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Policy	0	13
2014	None of the above	0	14

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	12

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2014	None of the above	0	14

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Policy	61	13

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	50	12
2017	Policy	85	13
2014	None of the above	64	14

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	12

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	41	12
2017	Policy	77	13
2014	None of the above	79	14

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Policy	0	13

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Policy	0	13

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Administration and operations	91	9	13
2017	Policy	92	8	13

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	21	30	10	10	0	10	18	72	14	10
2017	Communications or public affairs	3	7	12	8	0	56	14	33	28	54
2017	Security	21	12	16	2	4	33	12	59	12	39
2017	Science and technology	30	30	0	0	0	30	11	100	0	10
2017	Administration and operations	11	12	23	4	4	41	5	42	16	139
2017	Human resources	25	20	16	2	2	29	6	68	7	48
2017	Financial management	16	15	24	0	4	34	8	52	6	26
2017	Information management	6	29	30	0	0	34	0	54	0	17
2017	Information technology	22	8	14	6	6	33	11	54	21	35
2017	Data sciences	0	7	14	0	7	65	7	25	25	14
2017	Policy	9	10	20	2	4	49	6	41	14	210
2017	Project management	19	7	23	2	6	41	2	47	13	50
2017	Other services to the public	16	17	9	8	0	34	17	66	17	11
2017	None of the above	13	13	15	3	2	48	5	56	11	88
2014	Communications or public affairs	8	6	29	5	3	38	11	28	15	65
2014	Security	16	11	22	6	5	33	7	45	19	62
2014	Science and technology	8	14	14	0	0	65	0	61	0	15
2014	Administration and operations	10	13	25	3	2	40	7	44	9	186
2014	Human resources	19	19	16	0	0	37	10	70	0	38
2014	Financial management	6	21	36	3	0	34	0	41	4	38
2014	Information management	4	26	4	0	15	52	0	62	30	27
2014	Information technology	12	18	19	3	2	37	9	56	10	34
2014	Evaluation	0	0	0	7	13	61	20	0	100	15
2014	Other services to the public	8	10	20	13	3	33	13	34	29	39
2014	None of the above	7	10	18	3	4	48	10	41	17	200

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	41	20	10	10	0	10	9	75	13	10
2017	Communications or public affairs	34	24	13	8	0	22	0	73	11	54
2017	Security	42	29	11	5	4	9	0	77	10	38
2017	Science and technology	57	32	0	0	0	11	0	100	0	10
2017	Administration and operations	25	31	18	3	4	15	4	69	9	139
2017	Human resources	37	32	23	2	2	4	0	71	5	48
2017	Financial management	23	31	20	0	4	22	0	69	5	26
2017	Information management	12	54	12	6	0	17	0	79	7	17
2017	Information technology	39	19	17	6	6	14	0	67	13	35
2017	Data sciences	14	37	21	0	7	21	0	64	9	14
2017	Policy	24	30	21	3	4	18	0	66	9	209
2017	Project management	29	23	11	6	6	25	0	70	15	50
2017	Other services to the public	25	24	9	8	0	34	0	75	12	11
2017	None of the above	22	27	15	8	2	22	3	66	13	88
2014	Communications or public affairs	27	22	26	8	3	12	1	57	12	65
2014	Security	31	24	21	6	5	9	4	63	13	62
2014	Science and technology	8	20	26	0	0	47	0	51	0	15
2014	Administration and operations	20	31	23	3	2	20	2	65	6	186
2014	Human resources	32	42	13	0	0	10	3	85	0	38
2014	Financial management	11	26	35	0	0	28	0	52	0	38
2014	Information management	18	41	15	0	11	15	0	70	13	27
2014	Information technology	22	41	15	0	2	14	6	78	3	34
2014	Evaluation	20	28	6	7	20	20	0	59	33	15
2014	Other services to the public	23	26	10	15	3	23	0	64	23	39
2014	None of the above	18	27	22	3	4	25	2	61	9	200

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Communications or public affairs	14	86	54
2017	Security	12	88	38
2017	Administration and operations	17	83	138
2017	Human resources	22	78	48
2017	Policy	15	85	210
2017	Project management	23	77	50
2017	None of the above	22	78	88
2014	Communications or public affairs	9	91	65
2014	Security	21	79	61
2014	Science and technology	0	100	15
2014	Administration and operations	17	83	186
2014	Human resources	13	87	38
2014	Financial management	19	81	38
2014	Information management	22	78	27
2014	Information technology	14	86	34
2014	None of the above	13	87	200

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Administration and operations	78	22	22
2017	Human resources	72	28	11
2017	Policy	85	15	33
2017	Project management	92	8	12
2017	None of the above	75	25	19
2014	Security	69	31	13
2014	Administration and operations	91	9	32
2014	None of the above	78	22	27

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Administration and operations	45	33	11	11	0	78	11	17
2017	Policy	57	36	0	7	0	93	7	28
2017	Project management	54	37	0	10	0	90	10	11
2017	None of the above	54	26	7	13	0	80	13	14
2014	Administration and operations	50	36	4	11	0	86	11	28
2014	None of the above	62	29	5	0	5	90	5	21

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	12	50	28	0	0	0	9	69	0	10
2017	Communications or public affairs	17	44	9	11	2	6	12	74	15	54
2017	Security	12	43	9	12	4	0	20	69	20	39
2017	Science and technology	30	32	17	11	11	0	0	62	21	10
2017	Administration and operations	31	42	8	11	2	3	3	78	14	139
2017	Human resources	29	27	10	0	2	2	30	82	3	48
2017	Financial management	35	50	4	0	4	0	7	92	4	26
2017	Information management	12	54	6	23	0	0	6	69	25	17
2017	Information technology	31	36	17	6	7	0	2	69	14	35
2017	Data sciences	23	60	8	9	0	0	0	83	9	13
2017	Policy	26	44	6	6	6	1	11	79	14	210
2017	Project management	37	42	10	2	2	8	0	85	4	50
2017	Other services to the public	41	33	9	0	18	0	0	73	18	11
2017	None of the above	24	38	10	4	7	3	13	75	13	88
2014	Communications or public affairs	21	57	6	6	5	0	5	82	11	65
2014	Security	19	48	7	10	3	0	13	77	15	62
2014	Science and technology	38	41	0	14	8	0	0	79	21	15
2014	Administration and operations	25	54	9	4	1	1	6	85	6	186
2014	Human resources	31	36	5	0	3	3	22	90	3	38
2014	Financial management	16	56	5	10	0	3	9	82	12	38
2014	Information management	22	52	4	4	7	4	8	83	12	27
2014	Information technology	33	44	12	3	3	0	5	81	6	34
2014	Evaluation	33	53	0	15	0	0	0	85	15	15
2014	Other services to the public	23	61	8	3	3	0	3	87	5	39
2014	None of the above	26	44	11	4	1	1	12	81	6	200

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	2	12	12	7	0	47	20	43	21	54
2017	Security	10	18	22	12	2	17	20	43	22	38
2017	Science and technology	11	11	19	38	0	21	0	27	49	10
2017	Administration and operations	6	17	17	10	9	34	7	39	32	139
2017	Human resources	17	15	14	4	6	24	20	56	19	48
2017	Financial management	16	13	20	4	0	39	8	55	7	25
2017	Information management	6	12	48	6	11	17	0	21	21	17
2017	Information technology	14	31	11	0	8	27	9	70	13	35
2017	Data sciences	14	7	7	0	14	51	7	50	33	14
2017	Policy	1	16	20	6	6	39	11	34	25	210
2017	Project management	12	13	26	4	6	39	0	41	15	50
2017	Other services to the public	16	25	17	8	0	26	8	63	12	11
2017	None of the above	5	11	10	8	8	46	12	39	37	88
2014	Communications or public affairs	0	18	19	9	6	36	10	35	29	65
2014	Security	6	11	22	9	6	35	10	31	28	62
2014	Science and technology	15	14	20	12	6	26	8	44	27	15
2014	Administration and operations	5	18	23	6	2	34	10	43	15	186
2014	Human resources	24	16	13	3	3	21	21	68	9	38
2014	Financial management	6	13	36	6	5	24	11	29	17	38
2014	Information management	7	22	18	7	7	22	15	47	24	27
2014	Information technology	19	15	26	6	8	17	8	45	19	34
2014	Evaluation	0	0	20	20	7	41	13	0	57	15
2014	Other services to the public	3	15	23	5	10	39	5	32	27	39
2014	None of the above	3	10	24	6	8	31	18	26	28	200

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	42	39	10	0	0	0	9	89	0	10
2017	Communications or public affairs	34	14	14	2	0	29	8	76	3	54
2017	Security	36	21	11	4	0	7	20	79	6	39
2017	Science and technology	49	40	0	0	0	11	0	100	0	10
2017	Administration and operations	37	26	12	2	6	14	3	76	9	139
2017	Human resources	33	27	4	2	2	2	30	88	6	48
2017	Financial management	45	36	8	0	4	0	7	88	4	26
2017	Information management	36	29	17	6	6	0	6	69	13	17
2017	Information technology	45	28	9	3	0	11	5	86	3	35
2017	Data sciences	23	56	0	7	0	14	0	92	8	14
2017	Policy	36	23	8	4	4	15	10	79	10	210
2017	Project management	40	21	14	8	2	16	0	72	12	50
2017	Other services to the public	33	41	0	9	0	18	0	90	10	11
2017	None of the above	35	26	9	5	2	12	11	80	9	88
2014	Communications or public affairs	23	36	12	2	1	19	7	79	4	65
2014	Security	31	23	14	6	5	11	10	68	14	62
2014	Science and technology	43	39	6	12	0	0	0	82	12	15
2014	Administration and operations	29	32	18	3	2	11	5	73	6	186
2014	Human resources	34	31	3	5	0	8	19	89	7	38
2014	Financial management	26	39	16	3	0	8	9	78	3	38
2014	Information management	26	37	7	4	0	18	8	85	5	27
2014	Information technology	46	33	6	0	2	8	5	91	2	34
2014	Evaluation	46	20	6	0	13	15	0	77	15	15
2014	Other services to the public	26	39	10	5	8	8	5	74	15	39
2014	None of the above	32	24	14	3	4	9	13	73	10	200

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	22	39	0	10	0	19	9	86	14	10
2017	Communications or public affairs	33	22	12	2	0	26	6	80	3	54
2017	Security	27	24	13	7	2	7	20	69	13	39
2017	Science and technology	81	9	0	0	0	11	0	100	0	10
2017	Administration and operations	26	30	12	6	6	17	3	70	15	139
2017	Human resources	29	25	6	4	0	8	28	84	6	48
2017	Financial management	26	31	11	8	5	15	4	70	16	26
2017	Information management	31	41	6	6	6	6	6	80	13	17
2017	Information technology	33	37	9	6	0	13	2	83	7	35
2017	Data sciences	7	49	0	14	7	23	0	73	27	14
2017	Policy	22	28	13	4	6	18	10	68	13	210
2017	Project management	29	23	16	4	2	28	0	71	8	50
2017	Other services to the public	33	32	9	8	0	18	0	80	10	11
2017	None of the above	28	25	11	5	3	18	11	74	11	88
2014	Communications or public affairs	20	40	12	1	1	20	5	80	4	65
2014	Security	22	29	13	5	6	16	10	68	15	62
2014	Science and technology	29	32	14	14	6	6	0	65	21	15
2014	Administration and operations	23	27	21	4	2	18	5	65	8	186
2014	Human resources	23	26	8	5	5	13	19	73	15	38
2014	Financial management	21	36	24	3	2	5	9	66	6	38
2014	Information management	22	22	22	4	0	22	8	63	5	27
2014	Information technology	36	21	18	3	5	12	5	69	10	34
2014	Evaluation	20	20	6	0	13	41	0	67	22	15
2014	Other services to the public	10	28	18	15	10	13	5	47	31	39
2014	None of the above	16	21	17	9	6	18	13	54	21	199

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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	71	29	0	0	0	0	100	0	10
2017	Communications or public affairs	71	15	9	2	4	0	86	6	54
2017	Security	61	23	9	0	7	0	84	7	39
2017	Science and technology	79	0	11	0	11	0	79	11	10
2017	Administration and operations	57	25	4	6	8	1	83	14	138
2017	Human resources	63	21	4	4	8	0	84	12	48
2017	Financial management	50	35	11	0	4	0	85	4	26
2017	Information management	36	24	6	29	6	0	59	35	17
2017	Information technology	65	23	6	3	3	0	88	6	35
2017	Data sciences	51	28	7	0	14	0	79	14	14
2017	Policy	56	25	6	6	6	0	82	12	210
2017	Project management	53	33	4	6	4	0	87	10	50
2017	Other services to the public	50	42	8	0	0	0	92	0	11
2017	None of the above	49	28	11	6	6	0	77	12	88

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	80	20	0	0	0	0	100	0	10
2017	Communications or public affairs	67	22	5	0	5	0	89	5	54
2017	Security	59	30	2	2	7	0	89	9	39
2017	Science and technology	57	21	0	11	0	11	88	12	10
2017	Administration and operations	59	25	5	4	6	2	85	10	138
2017	Human resources	59	29	6	0	6	0	88	6	48
2017	Financial management	58	28	7	4	4	0	85	7	26
2017	Information management	23	30	23	17	6	0	53	23	17
2017	Information technology	52	39	3	3	3	0	91	6	35
2017	Data sciences	39	33	14	14	0	0	72	14	14
2017	Policy	61	22	8	2	6	0	84	8	210
2017	Project management	67	15	4	4	4	6	88	8	50
2017	Other services to the public	50	25	17	8	0	0	75	8	11
2017	None of the above	51	25	12	5	4	2	78	10	88

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	41	19	19	0	10	10	67	11	10
2017	Communications or public affairs	33	52	5	2	2	6	91	4	54
2017	Security	24	48	9	4	7	8	78	12	39
2017	Science and technology	21	49	0	30	0	0	70	30	10
2017	Administration and operations	28	43	13	9	5	1	72	15	139
2017	Human resources	43	41	10	4	2	0	83	6	48
2017	Financial management	23	42	7	7	16	4	68	25	26
2017	Information management	24	41	6	23	6	0	65	29	17
2017	Information technology	33	29	9	12	6	11	71	20	35
2017	Data sciences	14	58	19	9	0	0	72	9	14
2017	Policy	21	42	13	16	6	1	65	22	210
2017	Project management	32	37	13	10	4	4	72	14	50
2017	Other services to the public	33	33	0	8	0	26	89	11	11
2017	None of the above	21	41	14	12	9	4	64	22	88

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	30	30	10	9	10	10	67	22	10
2017	Communications or public affairs	21	49	14	9	7	0	70	16	54
2017	Security	26	37	19	7	9	3	65	16	39
2017	Science and technology	32	19	11	38	0	0	51	38	10
2017	Administration and operations	16	36	15	18	14	1	52	33	138
2017	Human resources	24	35	18	14	8	0	59	23	48
2017	Financial management	16	23	18	23	20	0	39	43	26
2017	Information management	0	47	18	23	12	0	47	35	17
2017	Information technology	24	36	3	20	14	3	61	36	35
2017	Data sciences	16	14	35	7	28	0	30	35	14
2017	Policy	12	36	13	23	15	1	49	38	209
2017	Project management	11	39	11	19	17	2	51	37	50
2017	Other services to the public	43	41	0	0	16	0	84	16	11
2017	None of the above	10	35	12	23	20	0	45	43	88

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	48	19	0	33	0	0	48	33	10
2017	Communications or public affairs	20	35	10	16	15	4	0	57	32	54
2017	Security	18	22	25	15	19	0	0	41	34	39
2017	Science and technology	32	19	11	28	11	0	0	51	38	10
2017	Administration and operations	18	21	17	16	26	0	1	39	43	139
2017	Human resources	10	28	26	23	12	0	0	38	35	48
2017	Financial management	8	11	22	39	19	0	0	19	58	26
2017	Information management	17	35	12	13	23	0	0	52	36	17
2017	Information technology	16	29	14	20	21	0	0	45	41	34
2017	Data sciences	19	21	14	9	37	0	0	40	46	14
2017	Policy	17	25	22	15	20	0	1	43	35	210
2017	Project management	20	25	9	9	33	0	4	46	44	50
2017	Other services to the public	24	35	25	0	16	0	0	59	16	11
2017	None of the above	19	20	20	13	28	0	0	39	41	86

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	29	40	10	0	21	0	68	21	10
2017	Communications or public affairs	13	8	41	22	15	0	21	38	54
2017	Security	35	17	30	11	7	0	52	18	39
2017	Science and technology	30	38	11	11	11	0	68	21	10
2017	Administration and operations	11	30	29	14	14	2	42	29	139
2017	Human resources	9	16	22	27	27	0	25	54	48
2017	Financial management	11	15	34	15	24	0	27	39	26
2017	Information management	6	12	41	24	18	0	17	41	17
2017	Information technology	13	39	13	28	6	0	53	34	35
2017	Data sciences	5	14	37	30	14	0	19	44	14
2017	Policy	12	22	22	22	22	0	34	44	209
2017	Project management	15	27	33	12	13	0	42	25	50
2017	Other services to the public	26	16	17	25	8	9	46	36	11
2017	None of the above	12	25	21	20	22	0	37	42	88

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	19	30	20	9	22	0	49	32	10
2017	Communications or public affairs	11	30	28	26	3	0	42	30	54
2017	Security	38	25	19	12	7	0	63	18	39
2017	Science and technology	21	17	21	32	9	0	38	40	10
2017	Administration and operations	18	25	29	15	10	2	44	26	138
2017	Human resources	15	22	37	12	15	0	37	27	48
2017	Financial management	15	23	26	27	8	0	38	36	26
2017	Information management	6	26	31	13	25	0	32	37	16
2017	Information technology	27	25	25	17	6	0	53	23	35
2017	Data sciences	12	30	30	0	28	0	42	28	14
2017	Policy	10	28	20	20	22	0	38	42	209
2017	Project management	19	41	21	7	11	0	60	19	50
2017	Other services to the public	42	17	8	17	8	9	65	27	11
2017	None of the above	18	20	23	18	20	1	39	38	86

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	29	20	0	42	0	9	32	46	10
2017	Communications or public affairs	15	28	19	20	19	0	0	43	38	54
2017	Security	21	18	34	16	11	0	0	39	27	39
2017	Science and technology	11	43	17	30	0	0	0	53	30	10
2017	Administration and operations	17	18	26	19	18	1	1	35	38	138
2017	Human resources	15	12	22	18	34	0	0	26	52	48
2017	Financial management	8	11	20	27	34	0	0	19	61	26
2017	Information management	0	11	6	36	47	0	0	11	83	17
2017	Information technology	8	16	28	16	32	0	0	24	48	35
2017	Data sciences	12	16	23	7	42	0	0	28	49	14
2017	Policy	12	18	22	28	19	0	0	31	47	210
2017	Project management	19	20	31	9	21	0	0	39	30	50
2017	Other services to the public	34	0	33	0	25	0	9	37	27	11
2017	None of the above	14	14	20	17	34	0	0	28	52	86

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	51	19	10	9	0	0	10	78	10	10
2017	Communications or public affairs	31	36	26	5	2	0	0	67	7	54
2017	Security	50	23	2	11	11	0	2	75	23	39
2017	Science and technology	19	51	11	19	0	0	0	70	19	10
2017	Administration and operations	37	21	20	9	5	1	8	63	16	138
2017	Human resources	27	22	27	12	10	0	2	50	23	48
2017	Financial management	23	19	22	16	16	0	4	44	33	26
2017	Information management	11	42	12	6	6	0	24	70	15	17
2017	Information technology	45	25	19	8	3	0	0	70	11	35
2017	Data sciences	35	37	14	7	7	0	0	72	14	14
2017	Policy	26	22	22	14	15	0	2	48	29	209
2017	Project management	40	27	12	6	9	0	6	72	16	50
2017	Other services to the public	24	42	9	16	0	0	9	73	18	11
2017	None of the above	23	36	20	10	10	0	1	60	20	88

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	42	39	19	0	0	0	81	0	10
2017	Communications or public affairs	23	32	28	10	7	0	55	17	54
2017	Security	25	32	29	2	11	0	57	14	38
2017	Science and technology	0	70	11	19	0	0	70	19	10
2017	Administration and operations	33	25	20	12	7	1	59	20	137
2017	Human resources	23	33	24	6	14	0	55	21	48
2017	Financial management	23	26	24	8	19	0	49	27	26
2017	Information management	18	17	43	17	6	0	35	23	17
2017	Information technology	36	26	14	21	3	0	62	24	35
2017	Data sciences	37	28	21	14	0	0	65	14	14
2017	Policy	15	24	25	19	17	0	39	35	210
2017	Project management	30	27	13	12	17	0	58	29	50
2017	Other services to the public	59	8	8	9	8	9	73	18	11
2017	None of the above	25	24	22	19	11	0	49	29	88

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	29	28	22	10	0	0	10	64	11	10
2017	Communications or public affairs	24	44	23	7	2	0	0	69	9	54
2017	Security	26	38	15	10	11	0	0	64	21	39
2017	Science and technology	32	30	21	17	0	0	0	62	17	10
2017	Administration and operations	27	27	23	11	8	1	3	56	20	137
2017	Human resources	29	28	22	11	8	0	2	58	19	48
2017	Financial management	27	35	23	11	4	0	0	62	15	26
2017	Information management	6	30	41	0	23	0	0	36	23	17
2017	Information technology	32	23	13	20	9	3	0	57	30	35
2017	Data sciences	21	23	28	0	28	0	0	44	28	14
2017	Policy	17	36	25	15	7	0	0	53	22	210
2017	Project management	21	27	24	15	12	0	2	49	27	50
2017	Other services to the public	35	16	33	16	0	0	0	51	16	11
2017	None of the above	18	26	25	13	16	2	0	44	30	87

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	19	31	20	9	21	0	0	51	30	10
2017	Communications or public affairs	23	36	21	17	4	0	0	59	20	54
2017	Security	34	24	23	9	10	0	0	58	19	39
2017	Science and technology	32	19	19	19	11	0	0	51	30	10
2017	Administration and operations	20	31	24	11	11	1	3	52	23	137
2017	Human resources	17	30	22	14	16	0	0	47	31	48
2017	Financial management	19	42	24	7	8	0	0	61	16	26
2017	Information management	11	7	35	23	23	0	0	18	47	17
2017	Information technology	30	14	25	12	20	0	0	44	31	35
2017	Data sciences	12	18	35	21	14	0	0	30	35	14
2017	Policy	11	30	30	17	13	0	0	41	29	210
2017	Project management	17	21	24	25	11	0	2	39	37	50
2017	Other services to the public	8	27	33	24	0	0	9	38	26	11
2017	None of the above	17	29	21	12	20	0	0	47	32	86

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	29	30	30	0	10	0	0	60	10	10
2017	Communications or public affairs	33	36	10	13	8	0	0	69	21	54
2017	Security	24	34	19	7	17	0	0	57	24	39
2017	Science and technology	51	9	11	21	9	0	0	60	30	10
2017	Administration and operations	21	32	17	17	10	0	3	54	28	137
2017	Human resources	22	28	19	18	10	2	0	51	29	48
2017	Financial management	12	30	35	15	8	0	0	42	23	26
2017	Information management	11	13	35	6	35	0	0	24	41	17
2017	Information technology	33	14	28	11	14	0	0	47	25	35
2017	Data sciences	21	9	28	21	21	0	0	30	42	14
2017	Policy	14	30	22	19	14	0	0	44	34	209
2017	Project management	19	25	19	26	9	0	2	45	36	50
2017	Other services to the public	43	0	25	24	0	0	9	47	26	11
2017	None of the above	16	21	27	21	15	0	0	37	37	87

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	29	31	19	0	21	0	0	60	21	10
2017	Communications or public affairs	30	33	24	7	6	0	0	63	13	54
2017	Security	40	36	9	7	7	0	0	77	14	39
2017	Science and technology	40	30	11	11	9	0	0	70	19	10
2017	Administration and operations	27	32	22	10	7	0	2	60	18	137
2017	Human resources	22	26	24	17	10	0	0	49	27	48
2017	Financial management	30	43	19	4	4	0	0	73	7	26
2017	Information management	0	35	48	0	12	6	0	37	12	17
2017	Information technology	36	17	26	14	6	0	0	54	20	34
2017	Data sciences	42	16	14	7	21	0	0	58	28	14
2017	Policy	25	38	22	7	7	0	1	63	15	209
2017	Project management	25	41	12	16	4	0	2	68	20	49
2017	Other services to the public	42	17	24	9	0	0	9	64	9	11
2017	None of the above	35	24	18	11	10	1	1	60	21	87

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	79	10	10	0	0	0	0	90	0	10
2017	Communications or public affairs	61	26	8	2	2	0	0	88	4	54
2017	Security	65	17	9	5	2	0	2	84	7	39
2017	Science and technology	40	21	30	9	0	0	0	62	9	10
2017	Administration and operations	62	17	12	4	4	0	2	80	7	139
2017	Human resources	63	19	8	2	6	0	2	83	8	48
2017	Financial management	58	27	4	4	4	0	4	89	8	26
2017	Information management	35	31	17	6	11	0	0	65	17	17
2017	Information technology	55	19	12	12	0	0	3	76	12	35
2017	Data sciences	33	35	9	7	7	0	9	75	15	14
2017	Policy	49	28	16	7	0	0	0	77	7	210
2017	Project management	62	23	11	0	2	2	0	86	2	50
2017	Other services to the public	51	17	16	8	0	0	9	74	9	11
2017	None of the above	55	20	12	9	3	0	1	76	12	88

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	70	0	0	10	10	0	9	78	22	10
2017	Communications or public affairs	80	11	6	0	4	0	0	91	4	54
2017	Security	74	15	7	4	0	0	0	89	4	39
2017	Science and technology	79	11	11	0	0	0	0	89	0	10
2017	Administration and operations	68	11	9	3	7	0	3	81	10	138
2017	Human resources	76	10	2	2	6	2	2	89	8	48
2017	Financial management	57	15	20	0	0	0	8	78	0	26
2017	Information management	58	18	18	0	6	0	0	76	6	17
2017	Information technology	72	9	3	14	3	0	0	80	17	35
2017	Data sciences	70	0	21	0	0	0	9	77	0	14
2017	Policy	71	11	4	6	4	0	3	85	11	209
2017	Project management	62	15	6	8	4	4	2	82	13	50
2017	Other services to the public	67	0	25	0	0	0	9	73	0	11
2017	None of the above	65	18	2	4	4	1	6	88	9	88

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	70	19	0	0	10	0	0	90	10	10
2017	Communications or public affairs	65	19	11	4	2	0	0	84	5	54
2017	Security	72	19	7	2	0	0	0	91	2	39
2017	Science and technology	40	51	9	0	0	0	0	91	0	10
2017	Administration and operations	52	25	15	3	3	0	2	79	6	139
2017	Human resources	57	21	12	0	6	0	4	81	6	48
2017	Financial management	55	22	19	4	0	0	0	77	4	26
2017	Information management	23	47	24	6	0	0	0	70	6	17
2017	Information technology	52	37	6	6	0	0	0	88	6	35
2017	Data sciences	49	28	7	7	0	0	9	85	8	14
2017	Policy	54	29	10	2	3	0	2	85	5	209
2017	Project management	46	29	14	10	0	0	2	76	10	50
2017	Other services to the public	58	9	16	9	0	0	9	73	9	11
2017	None of the above	42	33	9	4	8	1	3	78	13	87

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	70	19	10	0	0	0	90	0	10
2017	Communications or public affairs	62	21	10	5	2	0	83	7	53
2017	Security	65	16	15	4	0	0	81	4	39
2017	Science and technology	40	43	9	0	9	0	83	9	10
2017	Administration and operations	51	22	10	9	7	1	74	16	139
2017	Human resources	49	21	11	6	12	2	71	18	48
2017	Financial management	42	4	32	11	4	8	49	16	26
2017	Information management	36	35	12	12	6	0	71	17	17
2017	Information technology	53	20	21	3	3	0	73	6	34
2017	Data sciences	49	7	14	21	0	9	62	23	14
2017	Policy	51	22	10	8	7	1	75	15	210
2017	Project management	56	17	9	12	6	0	73	17	50
2017	Other services to the public	42	25	16	8	0	9	74	9	11
2017	None of the above	51	20	10	10	6	3	73	17	88

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	70	10	0	0	0	0	19	100	0	10
2017	Communications or public affairs	60	19	7	0	0	0	15	92	0	54
2017	Security	76	10	2	0	0	0	12	98	0	39
2017	Science and technology	81	0	0	0	9	0	11	90	10	10
2017	Administration and operations	47	11	6	2	2	1	30	85	6	138
2017	Human resources	50	19	6	2	6	0	16	83	9	47
2017	Financial management	44	22	15	8	0	0	11	74	9	26
2017	Information management	35	19	6	12	0	0	29	75	17	17
2017	Information technology	50	20	6	0	0	0	24	92	0	34
2017	Data sciences	33	30	14	0	0	0	23	82	0	14
2017	Policy	51	17	7	1	1	0	22	87	3	210
2017	Project management	52	9	6	2	0	0	32	89	3	50
2017	Other services to the public	43	8	17	0	0	0	33	76	0	11
2017	None of the above	51	17	5	3	1	0	23	88	6	88

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	81	9	10	0	0	0	0	90	0	10
2017	Communications or public affairs	62	30	3	0	0	0	5	96	0	54
2017	Security	74	10	14	0	0	0	2	86	0	38
2017	Science and technology	72	28	0	0	0	0	0	100	0	10
2017	Administration and operations	66	15	4	2	1	1	11	92	4	138
2017	Human resources	74	6	6	2	2	0	10	89	4	48
2017	Financial management	65	19	4	0	0	0	12	95	0	25
2017	Information management	30	35	23	0	0	0	12	74	0	17
2017	Information technology	64	17	5	0	0	2	12	94	0	35
2017	Data sciences	56	28	7	0	0	0	9	92	0	14
2017	Policy	65	20	7	1	1	0	6	90	2	209
2017	Project management	54	25	6	2	0	0	13	91	2	50
2017	Other services to the public	83	8	0	0	0	0	9	100	0	11
2017	None of the above	62	17	10	1	4	0	6	84	6	86

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	50	31	0	10	0	0	9	89	11	10
2017	Communications or public affairs	84	5	6	3	0	0	2	91	3	54
2017	Security	65	12	20	0	2	0	0	77	2	39
2017	Science and technology	100	0	0	0	0	0	0	100	0	10
2017	Administration and operations	68	12	2	2	7	1	8	88	10	139
2017	Human resources	67	8	13	4	4	0	4	78	9	48
2017	Financial management	69	19	0	4	4	0	4	92	8	26
2017	Information management	64	0	17	7	6	0	6	68	13	17
2017	Information technology	79	8	3	6	5	0	0	87	10	35
2017	Data sciences	93	0	7	0	0	0	0	93	0	14
2017	Policy	77	6	4	4	5	0	4	87	9	210
2017	Project management	60	13	9	4	4	0	10	81	9	50
2017	Other services to the public	75	8	0	0	8	0	9	91	9	11
2017	None of the above	66	13	4	4	7	0	6	83	12	88

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	61	19	19	0	0	0	0	81	0	10
2017	Communications or public affairs	47	26	24	3	0	0	0	73	3	54
2017	Security	66	25	0	7	0	0	2	93	7	39
2017	Science and technology	60	30	0	0	0	0	11	100	0	10
2017	Administration and operations	52	27	10	4	4	1	3	82	7	139
2017	Human resources	50	20	16	6	6	0	2	71	13	48
2017	Financial management	54	19	16	8	0	0	4	75	8	26
2017	Information management	35	42	6	17	0	0	0	77	17	17
2017	Information technology	67	22	8	3	0	0	0	89	3	35
2017	Data sciences	65	28	7	0	0	0	0	93	0	14
2017	Policy	51	26	16	2	1	0	3	80	4	209
2017	Project management	42	23	20	8	6	0	2	66	14	50
2017	Other services to the public	75	17	0	0	0	0	9	100	0	11
2017	None of the above	54	28	9	3	2	0	3	85	6	88

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	28	52	9	0	0	10	0	90	0	10
2017	Communications or public affairs	10	30	44	16	0	0	0	40	16	54
2017	Security	19	29	34	14	4	0	0	48	18	39
2017	Science and technology	11	40	49	0	0	0	0	51	0	10
2017	Administration and operations	6	31	40	13	9	0	0	38	22	139
2017	Human resources	6	22	34	23	14	0	0	28	37	48
2017	Financial management	12	16	41	12	20	0	0	27	32	26
2017	Information management	6	17	30	47	0	0	0	23	47	17
2017	Information technology	10	31	39	8	12	0	0	41	20	35
2017	Data sciences	12	14	39	28	7	0	0	26	35	14
2017	Policy	5	25	39	21	10	0	0	30	31	210
2017	Project management	13	25	41	13	7	0	0	38	21	50
2017	Other services to the public	35	8	49	8	0	0	0	43	8	11
2017	None of the above	10	12	41	26	10	0	1	22	37	88

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	19	30	39	12	0	51	19	10
2017	Communications or public affairs	5	14	56	14	11	0	24	19	54
2017	Security	7	16	39	21	17	0	38	23	39
2017	Science and technology	0	17	40	11	32	0	43	17	10
2017	Administration and operations	11	19	42	18	10	0	28	30	137
2017	Human resources	17	32	24	21	6	0	27	49	48
2017	Financial management	12	31	42	8	8	0	16	43	26
2017	Information management	18	41	30	11	0	0	11	59	17
2017	Information technology	8	20	47	17	8	0	24	28	35
2017	Data sciences	14	37	30	19	0	0	19	51	14
2017	Policy	15	25	36	16	7	0	23	40	210
2017	Project management	11	29	33	20	8	0	27	40	50
2017	Other services to the public	0	25	49	26	0	0	26	25	11
2017	None of the above	16	27	32	18	6	1	24	44	87

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	9	0	28	30	32	0	0	9	91	10
2017	Communications or public affairs	22	30	11	22	7	3	4	24	76	53
2017	Security	30	15	33	5	16	2	0	30	70	39
2017	Science and technology	21	11	38	19	11	0	0	21	79	10
2017	Administration and operations	26	24	16	14	19	1	0	27	73	139
2017	Human resources	15	34	23	16	10	2	0	15	85	48
2017	Financial management	23	26	15	23	12	0	0	23	77	26
2017	Information management	23	30	29	11	6	0	0	23	77	17
2017	Information technology	30	22	11	9	17	11	0	33	67	35
2017	Data sciences	12	28	28	16	16	0	0	12	88	14
2017	Policy	18	29	18	17	15	2	1	19	81	210
2017	Project management	20	32	17	16	16	0	0	20	80	50
2017	Other services to the public	43	9	33	8	8	0	0	43	57	11
2017	None of the above	19	20	24	11	24	2	0	20	80	88

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	15	37
2017	Security	28	28
2017	Administration and operations	23	99
2017	Human resources	32	40
2017	Financial management	26	20
2017	Information management	33	12
2017	Information technology	9	21
2017	Data sciences	26	12
2017	Policy	21	165
2017	Project management	35	39
2017	None of the above	30	68

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	30	37
2017	Security	34	28
2017	Administration and operations	31	99
2017	Human resources	48	40
2017	Financial management	51	20
2017	Information management	24	12
2017	Information technology	44	21
2017	Data sciences	26	12
2017	Policy	39	165
2017	Project management	30	39
2017	None of the above	41	68

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	15	37
2017	Security	14	28
2017	Administration and operations	20	99
2017	Human resources	33	40
2017	Financial management	22	20
2017	Information management	17	12
2017	Information technology	18	21
2017	Data sciences	26	12
2017	Policy	16	165
2017	Project management	23	39
2017	None of the above	14	68

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	56	37
2017	Security	59	28
2017	Administration and operations	59	99
2017	Human resources	31	40
2017	Financial management	59	20
2017	Information management	67	12
2017	Information technology	62	21
2017	Data sciences	66	12
2017	Policy	54	165
2017	Project management	49	39
2017	None of the above	52	68

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	5	37
2017	Security	7	28
2017	Administration and operations	7	99
2017	Human resources	12	40
2017	Financial management	0	20
2017	Information management	8	12
2017	Information technology	5	21
2017	Data sciences	18	12
2017	Policy	11	165
2017	Project management	7	39
2017	None of the above	7	68

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	29	37
2017	Security	44	28
2017	Administration and operations	53	99
2017	Human resources	44	40
2017	Financial management	61	20
2017	Information management	41	12
2017	Information technology	38	21
2017	Data sciences	26	12
2017	Policy	38	165
2017	Project management	27	39
2017	None of the above	42	68

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Communications or public affairs	0	58	23	5	3	11	37
2017	Security	0	49	14	10	3	24	28
2017	Administration and operations	2	43	15	11	6	23	98
2017	Human resources	2	63	20	10	0	5	39
2017	Financial management	5	40	24	5	5	22	20
2017	Information management	17	49	26	0	8	0	12
2017	Information technology	0	28	19	23	0	29	21
2017	Data sciences	8	40	10	16	0	26	12
2017	Policy	2	38	21	12	6	20	163
2017	Project management	5	34	35	7	2	15	38
2017	None of the above	3	36	12	10	6	34	66

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	18	26	10	28	18	0	0	44	46	37
2017	Security	21	17	16	7	32	0	7	41	41	28
2017	Administration and operations	7	14	13	22	31	2	12	24	61	100
2017	Human resources	34	20	20	14	5	0	7	57	21	40
2017	Financial management	15	19	5	21	31	0	10	38	57	20
2017	Information management	8	39	8	30	8	0	8	51	41	13
2017	Information technology	18	19	10	14	24	5	10	44	45	21
2017	Data sciences	0	32	0	28	16	0	24	42	58	12
2017	Policy	5	18	17	21	34	1	5	24	58	165
2017	Project management	12	24	9	12	24	5	14	44	44	40
2017	None of the above	9	11	14	11	44	3	9	22	62	68

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	0	8	5	13	64	3	7	9	85	37
2017	Security	13	11	6	7	59	0	3	25	68	28
2017	Administration and operations	2	5	8	15	62	2	6	8	84	100
2017	Human resources	5	0	8	31	49	2	5	6	86	39
2017	Financial management	5	0	15	25	55	0	0	5	80	20
2017	Information management	8	15	17	14	39	0	8	24	58	13
2017	Information technology	0	0	0	28	72	0	0	0	100	21
2017	Data sciences	0	16	16	18	42	0	8	17	65	12
2017	Policy	1	5	6	17	64	2	5	6	87	164
2017	Project management	5	2	9	16	53	7	7	8	81	40
2017	None of the above	3	7	6	13	63	3	6	11	83	68

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Public Safety Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.