2017 Public Service Employee Survey Results by Theme for Canadian Space Agency by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 42 33 18 4 3 0 0 75 7 27
2017 Non-shift worker 40 44 9 6 2 0 0 83 8 434
2014 Shift worker 35 46 10 4 4 0 0 82 8 25
2014 Non-shift worker 35 40 13 9 3 0 0 75 12 425
2011 Shift worker 52 42 6 0 0 0 0 94 0 52
2011 Non-shift worker 42 40 11 4 3 0 0 81 7 563
2008 Shift worker 44 39 12 5 0 0 0 83 5 41
2008 Non-shift worker 41 38 11 8 2 0 0 79 10 502

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 33 28 10 21 7 0 0 61 29 27
2017 Non-shift worker 32 38 14 9 5 1 0 71 15 433

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 57 32 11 0 0 0 0 89 0 27
2017 Non-shift worker 51 38 9 2 1 0 0 89 3 434
2014 Shift worker 50 34 8 0 4 0 4 88 4 25
2014 Non-shift worker 59 30 8 2 1 0 0 88 3 425
2011 Shift worker 60 38 0 0 0 0 2 100 0 52
2011 Non-shift worker 61 31 5 1 1 0 0 92 2 563

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 45 41 7 4 3 0 0 86 7 27
2017 Non-shift worker 45 40 10 3 2 0 0 85 5 434
2014 Shift worker 35 50 8 3 4 0 0 85 7 25
2014 Non-shift worker 46 35 12 5 2 0 0 82 6 425
2011 Shift worker 53 45 2 0 0 0 0 98 0 52
2011 Non-shift worker 50 38 7 3 2 0 0 88 5 563
2008 Shift worker 34 61 2 2 0 0 0 95 2 41
2008 Non-shift worker 46 41 6 5 1 0 0 88 6 504

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 34 23 29 7 7 0 0 57 15 27
2017 Non-shift worker 40 33 17 6 4 0 0 74 10 433
2014 Shift worker 31 43 14 0 12 0 0 74 12 25
2014 Non-shift worker 38 38 15 7 3 0 0 75 10 425
2011 Shift worker 58 26 13 3 0 0 0 84 3 52
2011 Non-shift worker 40 38 12 5 4 0 0 79 9 563

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 38 23 18 7 11 3 0 63 19 27
2017 Non-shift worker 36 38 16 7 3 0 0 74 10 434
2014 Shift worker 27 43 15 7 8 0 0 70 15 25
2014 Non-shift worker 34 41 14 8 3 0 0 76 11 425
2011 Shift worker 50 32 12 6 0 0 0 82 6 52
2011 Non-shift worker 38 41 11 6 4 0 0 79 10 563
2008 Shift worker 32 41 15 12 0 0 0 73 12 41
2008 Non-shift worker 28 42 17 9 2 0 0 71 11 505

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 38 22 7 11 22 0 0 60 32 27
2017 Non-shift worker 41 27 18 6 4 2 2 71 11 434
2014 Shift worker 35 24 11 15 11 4 0 61 27 25
2014 Non-shift worker 41 29 14 9 3 4 0 73 12 425
2011 Shift worker 58 19 12 2 7 2 0 79 9 52
2011 Non-shift worker 45 25 12 9 5 5 0 74 14 563
2008 Shift worker 37 39 5 12 2 5 0 79 15 41
2008 Non-shift worker 34 29 17 10 6 3 1 65 17 505
Top of Page

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 41 41 10 0 3 4 0 86 4 27
2017 Non-shift worker 48 36 8 3 2 1 1 87 5 434
2014 Shift worker 20 45 27 0 0 7 0 71 0 25
2014 Non-shift worker 46 35 10 3 3 3 0 83 6 425
2011 Shift worker 52 33 9 2 2 2 0 87 4 52
2011 Non-shift worker 44 33 13 6 3 1 0 78 9 563
2008 Shift worker 29 41 17 12 0 0 0 71 12 41
2008 Non-shift worker 36 32 17 7 5 2 1 70 13 505

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 26 49 21 3 0 0 0 75 3 27
2017 Non-shift worker 46 39 7 4 2 1 1 87 6 434
2014 Shift worker 15 46 28 8 0 3 0 64 8 25
2014 Non-shift worker 42 39 9 6 4 0 0 81 9 424
2011 Shift worker 47 32 17 4 0 0 0 79 4 52
2011 Non-shift worker 41 38 11 6 4 0 0 79 10 563
2008 Shift worker 24 46 20 5 5 0 0 71 10 41
2008 Non-shift worker 36 33 13 12 6 0 0 69 18 504

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 53 29 7 7 3 0 0 82 11 27
2017 Non-shift worker 52 30 10 4 3 0 1 83 8 434
2014 Shift worker 32 34 27 7 0 0 0 66 7 25
2014 Non-shift worker 47 33 11 6 3 0 0 81 8 425

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 22 39 14 11 10 4 0 63 23 27
2017 Non-shift worker 24 34 19 10 5 7 0 63 16 434
2014 Shift worker 11 50 16 8 4 8 4 69 13 25
2014 Non-shift worker 25 40 18 7 4 6 0 69 12 425
2011 Shift worker 19 46 17 9 0 9 0 71 10 52
2011 Non-shift worker 24 33 19 11 5 8 1 62 17 563

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 18 19 34 11 18 0 0 37 29 27
2017 Non-shift worker 19 33 23 14 7 4 0 54 22 434
2014 Shift worker 7 58 11 12 4 4 4 71 17 25
2014 Non-shift worker 19 40 22 12 4 3 0 61 17 425
2011 Shift worker 26 41 22 7 4 0 0 67 11 52
2011 Non-shift worker 23 37 21 10 6 2 0 61 17 563
2008 Shift worker 20 44 22 5 5 5 0 67 10 41
2008 Non-shift worker 18 38 22 12 8 2 0 57 21 505

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 15 19 34 12 14 7 0 36 28 27
2017 Non-shift worker 10 31 29 15 8 6 1 44 25 434
2014 Shift worker 0 54 15 12 4 11 4 64 18 25
2014 Non-shift worker 13 34 27 15 5 6 0 50 21 425
2011 Shift worker 13 41 21 13 0 12 0 62 15 52
2011 Non-shift worker 11 38 21 17 7 5 0 52 26 563
2008 Shift worker 7 46 22 10 7 7 0 58 18 41
2008 Non-shift worker 7 32 26 19 9 7 1 42 30 504

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 15 30 26 18 10 0 0 45 28 27
2017 Non-shift worker 18 32 22 15 8 5 0 54 23 434
2014 Shift worker 8 42 32 8 4 4 4 53 12 25
2014 Non-shift worker 20 38 20 10 6 6 0 62 17 425
2011 Shift worker 26 36 19 13 4 2 0 64 17 52
2011 Non-shift worker 23 38 16 11 7 4 0 64 19 563
2008 Shift worker 15 37 22 10 5 12 0 58 17 41
2008 Non-shift worker 16 38 19 15 7 5 1 57 23 505

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 15 35 21 22 7 0 0 50 29 27
2017 Non-shift worker 16 43 18 12 7 4 0 61 20 433
2014 Shift worker 12 30 40 7 4 4 4 45 12 25
2014 Non-shift worker 17 39 23 14 5 2 0 57 19 425
2011 Shift worker 17 41 26 8 4 5 0 60 12 52
2011 Non-shift worker 14 43 19 16 7 2 0 58 23 561
2008 Shift worker 12 44 22 10 5 7 0 61 16 41
2008 Non-shift worker 15 38 23 13 8 2 0 55 22 505
Top of Page

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 30 33 3 23 10 0 0 63 33 27
2017 Non-shift worker 26 42 13 13 6 0 0 68 18 434
2014 Shift worker 16 38 12 26 8 0 0 54 34 25
2014 Non-shift worker 22 41 17 14 5 0 0 63 20 425
2011 Shift worker 22 48 19 7 4 0 0 70 11 52
2011 Non-shift worker 25 39 17 13 6 0 0 65 19 562

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 26 42 7 15 7 0 3 70 23 27
2017 Non-shift worker 28 44 15 9 4 0 0 72 13 434

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 4 12 26 11 18 22 8 22 41 27
2017 Non-shift worker 11 20 20 11 6 24 7 46 25 434
2014 Shift worker 8 11 19 20 4 30 8 31 38 25
2014 Non-shift worker 11 25 17 15 8 20 5 47 31 424

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 26 49 7 7 7 4 0 78 15 27
2017 Non-shift worker 41 39 12 5 2 1 0 80 8 433
2014 Shift worker 16 50 23 3 4 4 0 68 8 25
2014 Non-shift worker 37 41 10 8 3 1 0 79 11 425
2011 Shift worker 48 36 11 6 0 0 0 83 6 52
2011 Non-shift worker 36 36 13 8 5 1 0 72 14 563
2008 Shift worker 24 46 22 2 5 0 0 71 7 41
2008 Non-shift worker 29 34 15 14 7 0 1 64 21 504

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Non-shift worker 23 32 21 7 3 3 11 65 11 150
2014 Non-shift worker 18 43 15 8 2 2 12 71 12 133

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 26 46 25 0 3 0 0 72 3 27
2017 Non-shift worker 41 40 10 4 2 2 1 83 6 434
2014 Shift worker 12 69 15 0 0 4 0 84 0 25
2014 Non-shift worker 36 44 10 6 1 1 2 83 7 425
2011 Shift worker 43 35 14 4 0 2 2 81 4 52
2011 Non-shift worker 41 39 9 6 3 1 1 82 9 562
2008 Shift worker 27 37 20 10 2 0 5 67 13 41
2008 Non-shift worker 34 40 10 9 3 3 1 77 13 505

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 18 37 15 16 11 4 0 57 27 27
2017 Non-shift worker 32 34 9 8 5 10 1 75 14 433
2014 Shift worker 20 19 27 8 7 16 4 48 19 25
2014 Non-shift worker 35 29 13 7 4 8 3 72 13 425
2011 Shift worker 32 33 9 9 0 16 0 78 11 52
2011 Non-shift worker 38 30 12 6 6 6 1 74 13 562
2008 Shift worker 24 32 15 10 2 12 5 68 15 41
2008 Non-shift worker 33 31 14 8 6 8 1 69 15 504

Job fit and development

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 31 34 14 18 4 0 0 64 22 27
2017 Non-shift worker 42 41 9 5 2 0 0 83 8 434
2014 Shift worker 33 43 20 0 4 0 0 77 4 25
2014 Non-shift worker 38 41 11 7 3 0 0 79 10 425
2011 Shift worker 46 33 11 6 2 0 2 81 8 52
2011 Non-shift worker 42 39 10 5 2 0 1 83 7 563
2008 Shift worker 32 49 10 2 2 0 5 85 5 41
2008 Non-shift worker 37 39 12 10 1 0 1 77 11 505

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 45 44 3 7 0 0 0 89 7 27
2017 Non-shift worker 48 40 7 3 1 0 0 88 4 433
2014 Shift worker 43 49 8 0 0 0 0 92 0 25
2014 Non-shift worker 40 43 9 6 2 0 0 83 8 425
2011 Shift worker 52 40 6 2 0 0 0 92 2 52
2011 Non-shift worker 51 33 9 4 2 0 0 84 7 562
2008 Shift worker 37 41 7 15 0 0 0 78 15 41
2008 Non-shift worker 46 40 7 6 1 0 0 85 8 505

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 33 59 4 3 0 0 0 93 3 27
2017 Non-shift worker 51 38 6 4 2 0 0 88 5 434
2014 Shift worker 39 38 8 15 0 0 0 77 15 25
2014 Non-shift worker 49 34 8 7 2 0 0 83 9 425
2011 Shift worker 47 41 9 2 0 0 0 89 2 52
2011 Non-shift worker 49 38 6 4 3 0 0 87 7 563
2008 Shift worker 41 32 10 17 0 0 0 73 17 41
2008 Non-shift worker 45 42 6 6 2 0 0 87 7 504

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 19 19 26 11 25 0 0 38 36 27
2017 Non-shift worker 27 41 14 9 5 2 1 71 15 432
2014 Shift worker 15 39 18 20 8 0 0 54 28 25
2014 Non-shift worker 24 39 17 9 7 2 1 65 17 425
2011 Shift worker 29 38 16 7 6 4 0 70 14 52
2011 Non-shift worker 31 37 12 12 6 1 0 69 19 563
2008 Shift worker 15 51 17 7 0 7 2 73 8 41
2008 Non-shift worker 22 33 17 15 10 1 1 56 26 505

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 8 26 15 22 29 0 0 34 51 27
2017 Non-shift worker 13 18 17 24 20 2 5 34 48 432
2014 Shift worker 8 11 10 27 43 0 0 20 70 25
2014 Non-shift worker 7 19 17 25 26 2 4 28 54 425
2011 Shift worker 7 11 26 33 13 2 7 21 51 52
2011 Non-shift worker 11 24 17 19 23 2 4 37 45 563
2008 Shift worker 12 17 15 24 20 5 7 33 50 41
2008 Non-shift worker 11 24 15 23 23 1 4 37 48 504

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 31 36 22 4 4 0 4 69 7 26
2017 Non-shift worker 31 45 12 8 4 0 0 77 12 434
2014 Shift worker 27 35 15 15 8 0 0 62 23 25
2014 Non-shift worker 25 46 14 9 5 0 0 72 14 425
2011 Shift worker 53 39 2 6 0 0 0 92 6 52
2011 Non-shift worker 35 43 10 6 5 0 0 78 11 563

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 35 33 18 11 3 0 0 67 14 27
2017 Non-shift worker 38 35 11 11 5 0 0 74 15 434
2014 Shift worker 11 39 28 18 4 0 0 50 22 25
2014 Non-shift worker 32 42 12 9 5 0 0 73 14 425

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 27 49 14 3 7 0 0 76 10 27
2017 Non-shift worker 34 39 12 10 4 1 0 73 14 433
2014 Shift worker 15 51 22 12 0 0 0 67 12 25
2014 Non-shift worker 31 40 16 9 4 0 0 71 13 425
2011 Shift worker 39 46 11 2 0 0 2 87 2 52
2011 Non-shift worker 34 42 13 7 3 1 0 77 10 563

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 15 34 32 8 7 4 0 51 15 27
2017 Non-shift worker 18 42 21 9 6 3 1 63 15 433

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 34 37 14 4 11 0 0 71 15 27
2017 Non-shift worker 45 36 10 6 2 0 1 82 8 434
2014 Shift worker 30 35 19 8 4 0 4 68 13 25
2014 Non-shift worker 36 38 14 6 3 1 1 76 10 425
2011 Shift worker 48 35 9 4 2 0 2 85 6 52
2011 Non-shift worker 39 38 12 6 3 0 1 78 10 563

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 41 29 11 11 3 4 0 73 15 27
2017 Non-shift worker 42 24 9 10 5 1 9 73 17 432
2014 Shift worker 38 34 11 8 0 0 8 78 9 25
2014 Non-shift worker 41 29 9 9 5 0 7 75 16 425
2011 Shift worker 46 21 11 6 0 9 8 80 7 52
2011 Non-shift worker 42 27 8 8 7 0 7 75 17 563
2008 Shift worker 41 37 7 7 0 0 7 84 8 41
2008 Non-shift worker 41 29 7 11 7 0 5 74 19 503

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 26 41 11 11 11 0 0 67 22 27
2017 Non-shift worker 29 35 16 13 6 0 0 65 19 433
2014 Shift worker 26 51 15 4 4 0 0 77 8 25
2014 Non-shift worker 26 40 19 10 5 0 0 66 15 425
2011 Shift worker 29 34 21 13 4 0 0 63 17 52
2011 Non-shift worker 21 36 23 13 7 0 1 57 20 563
2008 Shift worker 24 34 24 12 5 0 0 59 17 41
2008 Non-shift worker 16 32 26 15 12 0 0 47 26 504

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 42 36 7 4 7 3 0 81 12 27
2017 Non-shift worker 47 28 7 5 2 5 6 84 8 433
2014 Shift worker 30 31 7 4 8 12 8 76 15 25
2014 Non-shift worker 41 29 9 7 5 4 4 76 14 425
2011 Shift worker 54 30 5 2 4 2 4 89 6 52
2011 Non-shift worker 44 31 9 7 4 3 3 79 12 563

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Shift worker 30 41 29 27
2017 Non-shift worker 23 49 29 431
2014 Shift worker 24 47 29 25
2014 Non-shift worker 16 48 36 425
2011 Shift worker 24 52 24 52
2011 Non-shift worker 21 56 23 563

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Non-shift worker 15 29 33 11 8 4 94
2014 Non-shift worker 19 32 32 14 9999 3 69
2011 Shift worker 0 32 36 0 9999 32 12
2011 Non-shift worker 20 23 34 10 9999 13 118
Top of Page

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 26 49 0 14 10 0 0 76 24 27
2017 Non-shift worker 42 39 11 5 3 0 0 81 8 432
2014 Shift worker 19 59 11 11 0 0 0 78 11 25
2014 Non-shift worker 36 42 15 6 1 1 0 78 7 425
2011 Shift worker 36 52 11 0 2 0 0 88 2 52
2011 Non-shift worker 42 42 8 5 3 1 0 84 8 563
2008 Shift worker 39 41 12 7 0 0 0 80 7 41
2008 Non-shift worker 45 35 12 5 3 0 0 80 8 503

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 23 37 11 19 10 0 0 59 29 27
2017 Non-shift worker 22 43 15 12 6 1 0 66 18 432
2014 Shift worker 15 54 16 8 4 0 4 72 12 25
2014 Non-shift worker 25 44 17 9 3 1 1 70 13 425
2011 Shift worker 28 37 14 17 4 0 0 65 21 52
2011 Non-shift worker 20 41 16 17 5 1 0 62 22 562

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 11 22 38 19 7 0 4 27 34 27
2017 Non-shift worker 11 26 41 15 5 0 2 20 38 430
2014 Shift worker 14 23 43 16 4 0 0 20 37 25
2014 Non-shift worker 12 34 34 14 5 0 1 19 47 424
2011 Shift worker 7 22 43 18 5 0 4 24 31 52
2011 Non-shift worker 10 30 34 17 7 0 2 24 41 559
2008 Shift worker 17 29 34 17 2 0 0 20 46 41
2008 Non-shift worker 14 34 32 13 5 0 2 19 49 504

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 7 14 34 24 16 0 4 42 23 26
2017 Non-shift worker 8 19 34 21 12 3 3 35 28 430
2014 Shift worker 23 4 35 35 4 0 0 38 27 25
2014 Non-shift worker 15 25 32 15 7 2 4 23 43 424
2011 Shift worker 4 15 28 25 22 4 2 50 20 51
2011 Non-shift worker 6 18 33 24 14 2 4 40 25 558
2008 Shift worker 7 29 15 32 12 5 0 46 38 41
2008 Non-shift worker 13 32 27 15 8 2 2 24 47 504

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 15 29 22 20 7 4 4 29 47 27
2017 Non-shift worker 24 33 26 8 5 1 3 14 60 433
2014 Shift worker 19 23 31 15 8 4 0 24 44 25
2014 Non-shift worker 33 28 24 9 3 0 2 12 63 425
2011 Shift worker 11 23 38 14 9 4 2 24 36 52
2011 Non-shift worker 18 29 29 13 8 1 2 22 48 560
2008 Shift worker 20 24 20 27 5 2 2 33 46 41
2008 Non-shift worker 22 32 28 10 5 1 2 16 55 505

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 11 7 38 27 18 0 0 45 17 27
2017 Non-shift worker 9 24 33 20 11 0 3 32 34 432
2014 Shift worker 0 14 26 55 4 0 0 59 14 25
2014 Non-shift worker 9 25 39 17 6 1 2 24 35 424
2011 Shift worker 6 26 36 15 15 0 2 31 32 52
2011 Non-shift worker 8 25 33 23 8 1 1 31 34 560
2008 Shift worker 2 27 51 15 2 2 0 18 30 41
2008 Non-shift worker 14 32 32 14 6 0 2 20 47 505

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 17 19 27 18 14 0 4 34 38 27
2017 Non-shift worker 15 31 25 15 9 1 4 25 49 431
2014 Shift worker 4 34 47 11 0 0 3 12 39 25
2014 Non-shift worker 21 34 25 10 5 1 4 16 58 424
2011 Shift worker 9 19 36 15 14 0 8 31 30 52
2011 Non-shift worker 18 30 25 15 6 1 3 22 51 559
2008 Shift worker 15 24 27 27 7 0 0 34 39 41
2008 Non-shift worker 22 30 25 13 7 0 3 20 54 505

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 7 22 26 20 18 4 3 40 31 27
2017 Non-shift worker 5 14 26 27 19 2 7 50 21 432
2014 Shift worker 0 15 26 24 31 4 0 57 16 25
2014 Non-shift worker 5 12 27 30 17 2 7 52 19 424
2011 Shift worker 2 23 26 13 27 2 8 44 27 52
2011 Non-shift worker 4 11 26 30 20 4 6 55 16 559
2008 Shift worker 10 22 15 34 10 5 5 49 35 41
2008 Non-shift worker 12 19 27 24 11 2 5 38 33 504

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 11 22 25 24 18 0 0 42 33 27
2017 Non-shift worker 15 25 39 12 6 1 3 18 41 433
2014 Shift worker 8 27 38 20 0 0 7 21 38 25
2014 Non-shift worker 16 27 36 11 6 1 3 18 45 424

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 22 46 18 10 3 0 0 69 14 27
2017 Non-shift worker 48 35 8 4 3 1 1 84 7 434
2014 Shift worker 31 42 11 4 12 0 0 74 16 25
2014 Non-shift worker 48 32 9 7 3 1 0 80 11 425

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 33 39 11 14 3 0 0 72 18 27
2017 Non-shift worker 51 37 7 4 1 0 0 88 4 434
2014 Shift worker 42 42 8 8 0 0 0 84 8 25
2014 Non-shift worker 47 40 8 3 1 0 0 87 4 425

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 41 38 18 0 3 0 0 79 3 27
2017 Non-shift worker 42 43 8 3 1 3 0 87 4 433
2014 Shift worker 54 30 16 0 0 0 0 84 0 25
2014 Non-shift worker 43 38 13 3 1 3 0 83 4 425

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 38 38 18 0 7 0 0 75 7 27
2017 Non-shift worker 41 41 12 3 2 1 0 83 5 434
2014 Shift worker 43 45 8 0 4 0 0 88 4 25
2014 Non-shift worker 42 40 10 4 2 2 0 84 6 425
2011 Shift worker 41 45 8 4 2 0 0 87 6 52
2011 Non-shift worker 38 43 10 3 3 3 0 84 6 563

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 41 35 17 0 7 0 0 76 7 27
2017 Non-shift worker 49 39 7 3 2 0 0 88 5 434
2014 Shift worker 47 33 16 0 4 0 0 80 4 25
2014 Non-shift worker 50 37 7 3 2 0 0 88 5 423
2011 Shift worker 48 42 6 4 0 0 0 91 4 52
2011 Non-shift worker 46 42 7 3 2 0 0 88 5 562
2008 Shift worker 37 41 12 5 0 0 5 82 5 41
2008 Non-shift worker 32 46 12 6 3 0 0 78 9 505

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 19 23 25 11 11 7 3 47 25 27
2017 Non-shift worker 27 37 12 7 6 5 6 72 15 434
2014 Shift worker 20 22 23 11 16 0 8 46 29 25
2014 Non-shift worker 29 33 16 8 6 4 4 68 15 425

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 37 49 3 0 7 3 0 89 7 27
2017 Non-shift worker 33 48 10 2 1 5 1 86 4 433
2014 Shift worker 35 43 11 8 0 4 0 80 8 25
2014 Non-shift worker 35 43 10 4 1 5 1 83 6 425
2011 Shift worker 38 37 19 2 0 5 0 78 2 52
2011 Non-shift worker 32 43 13 5 3 5 1 78 8 562

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 37 34 10 14 3 0 0 72 18 27
2017 Non-shift worker 33 42 13 7 2 2 0 77 9 433
2014 Shift worker 34 39 22 0 4 0 0 74 4 25
2014 Non-shift worker 39 44 9 5 2 1 0 84 7 425
2011 Shift worker 33 32 17 11 0 5 2 70 12 52
2011 Non-shift worker 39 37 9 7 3 3 1 80 11 562
2008 Shift worker 24 44 7 10 10 2 2 72 21 41
2008 Non-shift worker 25 36 14 13 7 4 1 64 21 505

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 23 27 26 7 3 11 3 58 12 27
2017 Non-shift worker 23 42 20 7 3 5 0 69 10 432
2014 Shift worker 20 42 15 12 4 8 0 66 17 25
2014 Non-shift worker 34 44 12 5 2 3 0 80 8 425
2011 Shift worker 24 41 22 2 0 11 0 73 2 52
2011 Non-shift worker 21 44 14 9 5 5 1 69 15 562

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 19 33 7 15 11 7 7 61 31 27
2017 Non-shift worker 16 23 19 16 11 11 4 46 32 432
2014 Shift worker 12 16 34 12 12 11 3 33 27 25
2014 Non-shift worker 16 28 18 16 11 9 2 49 30 425
2011 Shift worker 11 34 24 4 6 16 6 58 12 52
2011 Non-shift worker 13 24 20 15 10 16 3 46 30 563

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 30 56 7 3 3 0 0 86 7 27
2017 Non-shift worker 47 41 5 6 1 0 0 88 7 434
2014 Shift worker 31 53 12 4 0 0 0 84 4 25
2014 Non-shift worker 45 42 5 6 1 0 0 88 8 425
2011 Shift worker 52 41 6 2 0 0 0 93 2 52
2011 Non-shift worker 54 36 4 5 2 0 0 90 7 563
2008 Shift worker 56 37 7 0 0 0 0 93 0 41
2008 Non-shift worker 51 38 3 6 2 0 0 89 7 505

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 42 37 14 0 7 0 0 78 7 27
2017 Non-shift worker 52 33 7 6 2 0 0 85 8 433
2014 Shift worker 66 27 0 7 0 0 0 93 7 25
2014 Non-shift worker 51 36 5 5 3 0 0 87 8 425
2011 Shift worker 54 31 4 11 0 0 0 85 11 52
2011 Non-shift worker 50 36 6 6 2 0 0 86 8 563

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 57 36 0 3 3 0 0 93 7 27
2017 Non-shift worker 61 33 4 1 1 0 0 95 2 433
2014 Shift worker 62 27 0 11 0 0 0 89 11 25
2014 Non-shift worker 53 37 6 3 0 0 0 90 4 423

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 45 36 11 4 0 4 0 84 4 27
2017 Non-shift worker 59 30 5 3 0 0 2 91 4 433
2014 Shift worker 54 38 4 4 0 0 0 92 4 25
2014 Non-shift worker 58 30 6 5 0 0 1 89 5 424
2011 Shift worker 59 26 9 2 2 0 2 87 4 52
2011 Non-shift worker 62 27 3 6 2 1 0 89 8 563
2008 Shift worker 71 15 5 2 7 0 0 85 10 41
2008 Non-shift worker 59 24 8 5 2 1 1 85 7 504

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 44 26 11 7 3 0 8 77 12 27
2017 Non-shift worker 48 29 9 10 3 0 0 77 14 434
2014 Shift worker 55 26 4 11 3 0 0 82 15 25
2014 Non-shift worker 46 31 8 11 3 0 0 78 14 425
2011 Shift worker 46 42 6 6 0 0 0 89 6 52
2011 Non-shift worker 50 28 8 10 3 0 1 79 13 563
2008 Shift worker 41 32 10 7 7 0 2 75 15 41
2008 Non-shift worker 47 31 9 8 5 0 1 78 13 505

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 55 23 11 4 3 3 0 81 8 27
2017 Non-shift worker 61 27 4 5 1 1 1 89 6 434
2014 Shift worker 61 16 4 11 0 0 8 84 12 25
2014 Non-shift worker 62 25 7 5 1 0 0 87 5 425
2011 Shift worker 63 23 9 6 0 0 0 85 6 52
2011 Non-shift worker 59 26 5 8 1 0 0 85 10 563
2008 Shift worker 61 22 5 5 5 0 2 85 10 41
2008 Non-shift worker 63 20 6 7 3 0 1 84 10 505

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 78 19 0 3 0 0 0 97 3 27
2017 Non-shift worker 77 17 3 2 0 0 1 95 2 433
2014 Shift worker 77 19 0 0 4 0 0 96 4 25
2014 Non-shift worker 78 15 3 3 1 0 1 94 4 425
2011 Shift worker 79 13 6 0 2 0 0 93 2 52
2011 Non-shift worker 79 14 2 3 1 0 0 94 4 563
2008 Shift worker 85 12 2 0 0 0 0 98 0 41
2008 Non-shift worker 82 11 2 3 1 0 1 94 4 503

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 48 38 7 3 3 0 0 86 7 27
2017 Non-shift worker 53 33 6 6 1 1 0 88 7 434
2014 Shift worker 54 38 0 4 0 0 4 96 4 25
2014 Non-shift worker 48 37 6 6 1 0 1 87 7 424

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 48 30 7 7 0 3 3 84 8 27
2017 Non-shift worker 60 30 4 3 1 2 0 92 4 434
2014 Shift worker 54 34 0 4 0 0 8 96 4 25
2014 Non-shift worker 59 30 6 3 0 2 0 91 3 425
2011 Shift worker 59 24 9 4 2 2 0 85 6 52
2011 Non-shift worker 61 30 5 2 0 1 2 92 3 563
2008 Shift worker 51 29 5 7 2 0 5 85 10 41
2008 Non-shift worker 62 25 6 2 1 1 3 90 3 504

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Shift worker 26 74 27
2017 Non-shift worker 12 88 434
2014 Shift worker 37 63 24
2014 Non-shift worker 15 85 425

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 42 50
2014 Non-shift worker 47 66

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 55 50
2014 Non-shift worker 59 66

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 50
2014 Non-shift worker 0 66

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 22 50

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 0 66

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 0 66

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 37 49
2014 Non-shift worker 39 66

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 41 49
2014 Non-shift worker 35 66

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 52 49
2014 Non-shift worker 52 66

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 35 49
2014 Non-shift worker 32 66

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 37 49
2014 Non-shift worker 26 66

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 54 49
2014 Non-shift worker 58 66

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 25 49
2014 Non-shift worker 20 66

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 49

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 16 66

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 31 49
2014 Non-shift worker 42 66

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 23 49
2014 Non-shift worker 25 66

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 9 66

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 66 49
2014 Non-shift worker 56 66

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 30 49
2014 Non-shift worker 33 66

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 12 49
2014 Non-shift worker 14 66

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 29 49
2014 Non-shift worker 23 66

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 14 66

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 10 49
2014 Non-shift worker 21 66

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 11 66

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 16 49
2014 Non-shift worker 27 66

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 14 47
2014 Non-shift worker 12 63

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 14 63

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 10 63

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 14 63

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 10 47
2014 Non-shift worker 16 63

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 10 63

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 13 47
2014 Non-shift worker 8 63

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 13 47

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 16 47
2014 Non-shift worker 12 63

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 24 47
2014 Non-shift worker 11 63

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 15 47
2014 Non-shift worker 18 63

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 45 47
2014 Non-shift worker 38 63

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 47

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 38 47
2014 Non-shift worker 39 63

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 16 47
2014 Non-shift worker 16 63

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-shift worker 96 4 50

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 7 19 22 3 14 30 3 40 27 27
2017 Non-shift worker 14 16 12 7 4 36 10 57 21 433
2014 Shift worker 4 19 21 0 8 36 12 44 15 24
2014 Non-shift worker 16 18 16 9 4 30 5 54 21 425

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 23 30 18 7 11 11 0 60 20 27
2017 Non-shift worker 29 40 14 5 2 9 1 76 8 433
2014 Shift worker 28 35 13 0 4 20 0 79 5 24
2014 Non-shift worker 34 41 12 5 3 5 0 78 8 425
2011 Shift worker 19 60 10 7 0 4 0 82 8 52
2011 Non-shift worker 31 38 11 6 3 10 1 78 10 562

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-shift worker 6 94 434
2014 Non-shift worker 6 94 424

Question 76a. From whom did you experience discrimination on the job? ...Co-workers

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 32 28
2014 Non-shift worker 36 28

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 90 28
2014 Non-shift worker 72 28

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 28
2014 Non-shift worker 0 28

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 28
2014 Non-shift worker 0 28

Question 77a. Please indicate the type of discrimination you experienced. ...Race

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 30 28
2014 Non-shift worker 19 27

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 33 28
2014 Non-shift worker 19 27

Question 77e. Please indicate the type of discrimination you experienced. ...Age

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 21 28

Question 77f. Please indicate the type of discrimination you experienced. ...Sex

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 30 28
2014 Non-shift worker 35 27

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 28
2014 Non-shift worker 0 27

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 28

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 28
2014 Non-shift worker 0 27

Question 77j. Please indicate the type of discrimination you experienced. ...Family status

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 18 27

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 28
2014 Non-shift worker 0 27

Question 77n. Please indicate the type of discrimination you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 21 28
2014 Non-shift worker 40 27

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 39 28
2014 Non-shift worker 35 28

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 17 28

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 28

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 0 28

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 57 28
2014 Non-shift worker 55 28

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 20 26

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 27

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 27
2014 Non-shift worker 0 26

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 27
2014 Non-shift worker 0 26

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 0 26

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 19 27

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 23 27
2014 Non-shift worker 23 26

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 60 27
2014 Non-shift worker 53 26

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 27
2014 Non-shift worker 0 26

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 52 27
2014 Non-shift worker 45 26

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 27

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 18 27

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-shift worker 88 12 27

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 7 20 37 3 0 29 3 40 5 27
2017 Non-shift worker 16 14 15 2 2 42 8 60 9 433
2014 Shift worker 12 12 12 0 4 40 20 59 10 24
2014 Non-shift worker 15 16 15 2 2 43 6 63 8 425

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 23 41 22 0 0 14 0 75 0 27
2017 Non-shift worker 35 36 12 2 2 12 1 81 5 433
2014 Shift worker 20 16 16 0 4 36 8 64 7 24
2014 Non-shift worker 31 36 14 3 1 14 1 79 5 425
2011 Shift worker 34 55 4 0 2 6 0 94 2 52
2011 Non-shift worker 35 39 13 3 2 9 0 81 6 562

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-shift worker 10 90 433
2014 Non-shift worker 9 91 424

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-shift worker 81 19 47
2014 Non-shift worker 85 15 39

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Non-shift worker 68 18 6 8 0 0 0 86 8 38
2014 Non-shift worker 67 18 9 6 0 0 0 85 6 33

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 11 46 22 14 7 0 0 56 21 27
2017 Non-shift worker 25 48 11 5 2 1 9 81 7 434
2014 Shift worker 4 57 20 8 0 12 0 69 9 25
2014 Non-shift worker 23 52 14 4 0 0 6 81 5 425
2011 Shift worker 22 41 21 4 6 4 4 67 10 52
2011 Non-shift worker 25 51 11 5 1 1 6 81 7 561
2008 Shift worker 15 40 18 13 5 0 10 61 19 40
2008 Non-shift worker 25 48 11 8 1 1 6 78 10 504

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 11 23 18 3 14 30 0 49 24 27
2017 Non-shift worker 13 19 18 5 2 31 11 56 13 433
2014 Shift worker 4 24 27 0 4 34 7 47 7 25
2014 Non-shift worker 10 22 23 5 2 29 9 52 11 425
2011 Shift worker 4 13 17 15 0 37 14 35 31 52
2011 Non-shift worker 7 15 22 7 4 35 10 40 20 562

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 31 45 3 3 0 14 3 92 4 27
2017 Non-shift worker 43 33 7 1 1 7 8 90 2 434
2014 Shift worker 34 35 8 0 0 23 0 90 0 25
2014 Non-shift worker 43 38 6 2 1 5 5 90 3 425
2011 Shift worker 42 38 8 2 0 10 2 89 2 52
2011 Non-shift worker 41 32 8 4 1 7 7 85 6 562
2008 Shift worker 32 41 5 0 0 12 10 94 0 41
2008 Non-shift worker 35 37 12 3 1 7 5 81 5 504

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 19 49 3 11 0 14 3 83 13 27
2017 Non-shift worker 37 30 12 2 1 11 8 83 3 434
2014 Shift worker 19 37 12 0 0 24 8 82 0 24
2014 Non-shift worker 33 39 9 1 1 12 5 88 2 425
2011 Shift worker 31 35 13 2 0 17 2 81 2 52
2011 Non-shift worker 35 33 11 2 1 11 6 83 4 562
2008 Shift worker 37 29 10 5 0 10 10 82 6 41
2008 Non-shift worker 30 39 13 6 2 5 5 76 9 503
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 53 41 0 3 3 0 0 93 7 27
2017 Non-shift worker 59 28 5 4 2 1 1 88 6 434

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 60 23 11 3 3 0 0 82 7 27
2017 Non-shift worker 56 30 6 3 2 2 1 88 5 434

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 11 50 21 11 4 4 0 64 15 27
2017 Non-shift worker 30 46 13 6 1 3 1 79 7 433

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 15 39 22 11 11 3 0 55 22 27
2017 Non-shift worker 20 40 19 15 5 1 0 60 20 433

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 46 22 18 11 4 0 0 67 15 27
2017 Non-shift worker 47 24 12 7 5 1 3 75 13 431

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 7 30 33 15 14 0 0 37 29 27
2017 Non-shift worker 12 25 26 21 15 0 2 38 36 432

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 18 30 27 11 11 0 4 50 22 27
2017 Non-shift worker 17 26 26 20 9 0 2 44 30 430

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 11 20 32 15 18 0 4 32 35 26
2017 Non-shift worker 15 21 28 21 13 0 3 37 35 434

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 22 30 29 8 7 0 3 54 16 27
2017 Non-shift worker 30 32 19 8 4 0 6 66 14 433

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 19 32 26 7 12 0 3 53 20 27
2017 Non-shift worker 27 30 29 10 5 0 0 57 14 432

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 25 37 27 7 3 0 0 63 11 27
2017 Non-shift worker 23 31 25 14 6 1 1 55 20 431

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 23 37 15 10 11 0 3 63 22 27
2017 Non-shift worker 15 33 23 17 10 0 1 49 27 433

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 30 46 11 4 10 0 0 75 14 27
2017 Non-shift worker 21 32 26 12 7 0 2 54 19 433

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 34 32 15 3 8 0 7 72 12 27
2017 Non-shift worker 26 30 22 12 6 1 3 59 19 433

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 53 32 11 3 0 0 0 85 3 27
2017 Non-shift worker 68 20 7 2 2 0 1 90 4 433

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 63 26 3 0 7 0 0 89 7 27
2017 Non-shift worker 73 11 5 3 3 0 4 88 7 432

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 49 22 18 3 7 0 0 71 11 27
2017 Non-shift worker 56 26 10 5 2 0 3 84 6 432

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 54 31 0 4 11 0 0 86 14 26
2017 Non-shift worker 62 16 8 6 4 0 3 81 10 434

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 72 7 0 3 0 0 17 96 4 27
2017 Non-shift worker 56 12 6 2 0 0 24 90 2 432

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 67 15 3 4 0 3 7 92 4 27
2017 Non-shift worker 71 13 5 3 0 0 7 91 3 431

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 50 15 7 7 14 0 7 70 23 27
2017 Non-shift worker 73 11 6 3 3 0 4 88 7 434

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 53 32 4 0 8 0 3 88 8 27
2017 Non-shift worker 53 27 13 3 1 0 2 82 4 433

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 15 22 29 23 11 0 0 37 34 27
2017 Non-shift worker 9 25 41 18 6 0 0 35 25 434

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 15 23 11 44 7 0 0 51 38 27
2017 Non-shift worker 4 20 41 20 14 0 1 34 24 434
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 55 18 11 4 4 8 0 60 40 27
2017 Non-shift worker 53 20 10 4 4 8 1 58 42 434

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 Shift worker 10 10
2017 Non-shift worker 18 163

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Shift worker 50 10
2017 Non-shift worker 21 163

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Shift worker 0 10
2017 Non-shift worker 13 163

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 Shift worker 41 10
2017 Non-shift worker 50 163

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 Shift worker 9 10
2017 Non-shift worker 4 163

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 Shift worker 40 10
2017 Non-shift worker 39 163

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Shift worker 0 39 51 10 0 0 10
2017 Non-shift worker 18 55 12 7 4 4 164

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 30 20 30 11 10 0 0 49 21 10
2017 Non-shift worker 31 24 15 10 3 0 16 66 16 168

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 10 0 19 9 41 0 20 13 64 10
2017 Non-shift worker 13 10 14 6 13 5 39 41 34 168
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