Standard on Customer Record

Outlines the requirements for developing and maintaining customer information for the organization to ensure consistent and reliable financial information government-wide.
Date modified: 2012-07-01

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accounts receivable (comptes débiteurs)
Accounts receivable are short-term receivables that are normally, but not necessarily, expected to be collected within a year. Accounts receivable may include trade and non-trade receivables. The former represents amounts owed by customers for goods sold and services rendered as part of normal business operations. The latter arises from a variety of transactions including return on investments (dividends), interest income, and refund of overpayments and recoveries.
business number (numéro d'entreprise)
Is an assigned number by the Canada Revenue Agency to uniquely identify private and public sector entities (i.e. registrants), government programs, and operating entity(ies).
business processes (processus opérationnels)
Is a collection of interrelated tasks and key controls operating together to achieve a desired result. Business processes shall include, but are not limited to, the financial management activities of planning, budgeting, accounting, reporting, financial control, oversight, analysis decision-making support and advice.
critical financial risk (risque financier majeur)
An event with reasonable probability that a significant unfunded financial obligation may arise, the department may be unable to fulfill its mandate, or that the event may cause significant damage to the reputation of the Government of Canada. The identification of a critical financial risk depends on the department's operating environment and management's professional judgment.
customer (client)
Is any organization or individual that participates in a financial arrangement in order to receive goods or services from the Government of Canada, or for any organization or individual that require an accounts receivable to be established by the Government of Canada.
customer information (information des clients)
Is any data or information used in understanding, managing and reporting on organizations or individuals who enter into a financial arrangement in order to receive goods or services from the Government of Canada and any organization or individual for which an accounts receivable will be established.
customer record (fichier des comptes clientèles)
Is the dataset used in departmental financial and materiel management systems to uniquely identify and to consistently record and maintain customer information.
Departmental financial and materiel management system (DFMS) (système ministériel de gestion financière et du materiel (SMGFM))
Is a system whose primary objectives are to demonstrate compliance by the government with the financial authorities granted by Parliament, comply with the government's accounting policies, inform the public through departmental financial statements, provide financial and materiel information for management and control, provide information for economic analysis and policy formulation, meet central agency reporting requirements and provide a basis for audit.
financial arrangement (entente financière)
Is any arrangement between the government and outside parties that results in an actual or potential outlay of resources. Financial arrangements may include repayable contributions and loans.
financial authorities (pouvoirs financiers)


Financial event (activité financière)
Is any activity that has financial consequences for the government of Canada.
financial management (gestion financière)
A continuum of finance-related activities undertaken to ensure sound and prudent use of public funds in an effective, efficient and economical manner.
financial management system (FMS) (système de gestion financière (SGF))
Any combination of business processes (end-to-end, automated and manual), procedures, controls, data and software applications, all of which are categorized as either program systems or central systems, that produces financial information and related non-financial information.
financial plan (plan financier ministériel)
A multi-year plan providing the basis for identifying the elements of the work and priorities to be delivered to achieve a department's mandate and programs. A financial plan supports the development of the in-year departmental budget and related allocations of resources.
financial reporting (rapport financier)
Internal and external financial reports and disclosures. Internal financial reporting can include financial information that supports decision making, risk assessment, planning, budgeting, resource allocations, accounting, performance assessments and reports. External reporting includes all financial statements, reports or disclosures, including those prepared for Parliament or designed to be made public.
internal control over financial management (contrôle interne en matière de gestion financière)
A set of measures and activities that provide reasonable assurance of the effectiveness and efficiency of the financial management activities of the department.
internal control over financial reporting (contrôle interne en matière de rapports financiers)
A subset of the system of internal control over financial management. Internal control over financial reporting is a set of measures and activities that allow senior management and users of financial statements to have reasonable assurance of the accuracy and completeness of the department's financial statements.
senior departmental managers (cadres supérieurs du ministère)
For the purposes of the Policy on Financial Management, senior departmental managers are typically departmental managers who report directly to a deputy head and are accountable for effective financial management within their areas of responsibility.
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