Guideline on Service Agreements: Essential Elements

Provides suggested steps for defining a service agreement. It also identifies key considerations when building a service relationship, examines the types of service agreements and the situations to which they are best used, and takes a closer look at the specific elements that should be considered when developing a service agreement.
Date modified: 2012-07-04

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Long description for image: Figure 1: Examples of Types of Service Agreements

The image describes the three types of document examples that are used to articulate a service agreement (blue color): a Memorandum of Understanding, a Master Agreement, and/or a Service Level Agreement and their level of complexity (Simple or One Tiered, Medium or Two-Tiered, and Complex or Three-Tiered).

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