Guideline on Service Agreements: An Overview

Provides managers and executives with an overview of the key concepts and steps in establishing service agreements, including the definition of a service relationship and its integration into a service agreement.
Date modified: 2012-07-04

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Long description for image: Types of Service Agreements

The image describes the three different forms or types of Service Agreements (blue color) and their level of complexity (Simple, Medium, and Complex).

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