ARCHIVED - 2010-11 - Main Estimates

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Canada Revenue Agency

Ministry Summary

Vote	(thousands of dollars)	2010–11	2009–10	Difference
		Main Estimates	Main Estimates
	Canada Revenue Agency
1	Operating expenditures, contributions and recoverable
	expenditures on behalf of the Canada Pension Plan
	and the Employment Insurance Act	2,992,673	. . . . .	2,992,673
5	Capital expenditures	136,085	. . . . .	136,085
(S)	Contributions to employee benefit plans	416,700	413,423	3,277
(S)	Minister of National Revenue, Minister of the Atlantic
	Canada Opportunities Agency and Minister for the
	Atlantic Gateway - Salary and motor car allowance	79	78	. . . . .
(S)	Payments to provinces under the Softwood Lumber
	Products Export Charge Act	479,000	429,000	50,000
(S)	Spending of revenues received through the conduct of
	its operations pursuant to section 60 of the Canada
	Revenue Agency Act	226,894	204,803	22,091
(S)	Children's Special Allowance payments	225,000	221,000	4,000
	Appropriations not required
–	Program expenditures and recoverable expenditures
	on behalf of the Canada Pension Plan and the
	Employment Insurance Act	. . . . .	3,114,391	(3,114,391)
	Items not required
–	Payments to private collection agencies pursuant to
	Section 17.1 of the Financial Administration Act	. . . . .	5,279	(5,279)
	Total Department	4,476,430	4,387,974	88,456

Note: Details may not add to totals due to rounding.

Strategic Outcome

Taxpayers meet their obligations and Canada's revenue base is protected.

Program Activity Descriptions

Reporting Compliance

Verifying the complete and accurate disclosure by taxpayers of all required information to establish tax liabilities and protect the tax base through audit, enforcement, and incentive administrative activities. Activities for enhancing compliance include; increasing taxpayers' understanding of their tax obligations through outreach activities, client service, and education; identifying and addressing non-compliance through risk assessment, audit and investigation; and establishing strategic partnerships with stakeholders to leverage compliance efforts.

Taxpayer and Business Assistance

Assisting taxpayers and businesses in meeting their obligations under the self-assessment system through the provision of accurate and timely responses to their enquiries; information products through various media such as, Website, pamphlets and brochures; targeted outreach activities and services; income and commodity tax rulings and interpretations; Canada Pension Plan and Employment Insurance Act eligibility determinations; services relating to the registration of pension and other deferred income plans; and services relating to the registration of charities.

Assessment of Returns and Payment Processing

Processing and validating taxpayer returns for both individuals and businesses through initial assessment, validation, accounting, and adjustments; registering businesses for the Business Number, establishing, and maintaining accounts; and receiving payments.

Accounts Receivable and Returns Compliance

Identifying and addressing non-compliance with the registration, filing, and remittance requirements of the Acts administered by the Canada Revenue Agency and managing the level of debt. These are achieved through the collection of accounts receivable and the development, implementation, and maintenance of national systems, policies, and guidelines. This framework facilitates and enforces compliance with the requirements for the filing, reporting, withholding, and payment of individual and corporate tax returns, employer source deductions, Goods and Services Tax/Harmonized Sales Tax, and other levies, as well as delinquent non-tax account receivables administered on behalf of other government departments and agencies.

Appeals

Providing a timely and impartial dispute resolution process for taxpayers who disagree with decisions made by the CRA, by actively engaging in dialogue with the taxpayer and exploring alternative processes to resolve disputes when appropriate, as well as assisting the Department of Justice in handling appeals to the courts.

Strategic Outcome

Eligible families and individuals receive timely and correct benefit payments.

Program Activity Descriptions

Benefit Programs

Providing Canadians with income-based benefits and other services that contribute directly to their economic and social well being through administration of the Canada Child Tax Benefit, Goods and Services Tax/Harmonised Sales Tax credit, Children's Special Allowances, the Disability Tax Credit, the Universal Child Care Benefit, and Working Income Tax Benefit (WITB) advance payments as well as a range of ongoing benefits and one-time payment programs on behalf of the provinces and territories, and other federal government departments. Assisting benefit recipients in meeting their obligations through the provision of timely responses to their enquiries.

Strategic Outcome

Taxpayers and benefit recipients receive an independent and impartial review of their service-related complaints.

Program Activity Descriptions

Taxpayers' Ombudsman

Taxpayers' Ombudsman reports directly to the Minister of National Revenue and operating independently at arm's length from the management of the CRA and the CRA Board of Management, provides advice to the Minister of National Revenue about service matters in the CRA; addresses requests for reviews made by taxpayers and benefit recipients with respect to service matters including the service rights outlined in the Taxpayer Bill of Rights ; and identifies and reviews systemic and emerging service-related issues within the CRA that have a negative impact on taxpayers and benefit recipients.

Strategic Outcome

The following program activity supports all strategic outcomes within this organization.

Program Activity Descriptions

Internal Services

Internal Services are groups of related activities and resources that are administered to support the needs of programs and other corporate obligations of an organization. These groups are: Management and Oversight Services; Communications Services; Legal Services; Human Resources Management Services; Financial Management Services; Information Management Services; Information Technology Services; Real Property Services; Materiel Services; Acquisition Services; and Travel and Other Administrative Services. Internal Services include only those activities and resources that apply across an organization and not to those provided specifically to a program.

Program by Activities

(thousands of dollars)		2010–11 Main Estimates				2009–10
		Budgetary			Total	Main Estimates
	Operating	Capital	Contributions	Less:
			and other	Revenues
			transfer	credited
			payments	to the vote
Internal Services	1,292,575	104,323	. . . . .	84,244	1,312,654	1,295,854
Reporting Compliance	922,679	8,183	. . . . .	91	930,771	922,077
Taxpayer and Business Assistance	294,961	268	482,000	41,970	735,259	690,626
Assessment of Returns and Payment
Processing	621,671	7,928	. . . . .	28,419	601,180	587,917
Accounts Receivable and Returns
Compliance	533,537	12,196	. . . . .	115,051	430,682	429,712
Benefit Programs	108,904	1,931	225,000	357	335,478	331,566
Appeals	138,823	1,256	. . . . .	12,922	127,157	126,895
Taxpayers' Ombudsman	3,248	. . . . .	. . . . .	. . . . .	3,248	3,328
	3,916,399	136,085	707,000	283,054	4,476,430	4,387,974

Notes:  

Details may not add to totals due to rounding.

The Operating column includes EBP associated with capital salaries.

Transfer Payments

(dollars)	2010–11	2009–10
	Main Estimates	Main Estimates
Contributions
Contributions in support of the Charities Regulatory Reform	3,000,000	3,000,000
Total contributions	3,000,000	3,000,000
Other Transfer Payments
(S) Payments to provinces under the Softwood Lumber Products Export
Charge Act	479,000,000	429,000,000
(S) Children's Special Allowance payments	225,000,000	221,000,000
Total other transfer payments	704,000,000	650,000,000
Total	707,000,000	653,000,000

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