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ARCHIVED - Performance Management

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Supporting Tools and Techniques



Top of Page Act

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Top of Page Checklist

e-Government Capacity Check © Diagnostic Tool
Provides a list of questions to obtain information on the capability of a government institution in the areas of e-strategy, IM/IT infrastructure, risk and program management, organizational capabilities, value chain management and performance.

Top of Page Glossary

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Top of Page Guide

COCOMO Suite - University of Southern California,
Provides a model to estimate the cost, effort, and schedule when planning a new software development activity.
Government On-line (GOL) Implementation Kit
Describes a set of tools and references for determining which programs currently being delivered through an organization are candidates for GOL exposure, and how to plan, justify, and launch the resulting project.

Top of Page Lexicon

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Top of Page Link

Baldrige National Quality Program
Defines business criteria to assess performance excellence: leadership, strategic planning, information and analysis, human resources, customer and market focus, process management, and business results.
General Accounting Office - USA
Provides publications on the effectiveness of IT investments, risk management, and the performance of CIO organizations.
International Function Point User Group (IFPUG) -Function Point Counting Practices Manual
Provides a methodology for software sizing.
ISACA - Control Objectives for Information and related Technology (COBIT)
Prescribes security and control practices that provides a reference framework in four domains Planning and Organization, Acquisition and Implementation, Delivery and Support, Monitoring) and as a key evaluation and analytical tool for IT performance audits.
Practical Software and System Measurement Support Center
Describes the products and services of the Center to promote best practices used by measurement professionals within the software and system acquisition and engineering communities.
SEI - The Capability Maturity Model-Integrated SE/SW
Prescribes goals and practices for the development of systems and software grouped into project management, support, engineering and process improvement processes.
Software Exchange Service
Provides a focal point to promote the sharing of government-owned applications software, documentation, and related information among government institutions.
Software Program Managers Network
Offers free downloads through Integrated Computer Engineering (ICE) website of their Project Control Panel? and Risk Radar? software. Project Control Panel? provides for a visual representation of the state of health of a project and Risk Radar? provides standard MS Access database functions that allow entering, prioritizing, and reporting risks. Please refer to ICE disclaimer and copyright notice before downloading.
SPIN - Software Process Improvement Network
Lists regional groups called "SPINs" that meet and share their experiences initiating and sustaining software process improvement programs.

Top of Page Policy

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Top of Page Presentation

e-Government Capacity Check©
Provides an overview of the key elements of the key elemnts to assess organizational capabilities to deliver GOL Initiatives. KMPG, GOL Symposium , 2000
Enhancing Alignment of IM/IT with Business
Provides an overview of the opportunities for improving IM/IT investments and the role and plans of the EMF. Chief Information Officer Branch, Treasury Board Secretariat, EMF Symposium, 1999
IM/IT Measurement Framework
Provides an IT measurement Framework
Managing for Value and Getting Results
Provides an overview of what leading organizations do to manage IM/IT investments and a list of lessons learned. David L. Mc.Clure, U.S. General Accounting Office, EMF Symposium, 1999
Managing IM/IT for Results
Provides an overview of the track record of IM/IT investments and the need for Performance Management. Chief Information Officer Branch, Treasury Board Secretariat, EMF Symposium, 1999,

Top of Page Procedure

Project Metrics Plan Outline
Defines the approach, roles and responsibilities, and high-level outline of the Project Metrics Plan.

Top of Page Process

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Top of Page Report

Function Points Bibliography
Lists bibliographic references dealing with various aspects of function points
Maximizing the Success of Chief Information Officers - Learning from Leading Organizations
Describes principles and practices gleaned from the case studies to offer suggestions on what agency executives can do to ensure the effectiveness of their CIO organizations. US General Accounting Office, 2000.
Software Cost Estimation and Control
Describes the result of a study on software cost estimation methodologies.

Top of Page Standard

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The Enhanced Management Framework for IM/IT Executive Dashboard
Provides a snapshot, for senior management, of the overall "health" of an IM/IT project.

Top of Page Terminology

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