Table of Contents

• About this Guide
  • Background
  • Feedback and Questions
  • Purpose of this Guide
  • Context for this Work
  • Supporting Policies, Tools, and Frameworks
  • Outcome Management
  • Audience for this Guide
  • Document History
• Before You Begin
  • How to Use this Guide
  • Notation Conventions Used in this Guide
  • Business Case Essentials
    • What Is a Business Case?
    • Involve the Senior Responsible Officer and Engage the Audience
    • Business Case Model
  • Overview: Phases and Steps of a Business Case
    • Phase 1: Strategic Context
    • Phase 2: Analysis and Recommendation
    • Phase 3: Management and Capacity
• Creating a Business Case
  • Phase 1: Strategic Context
  • Phase 1 Step 1
  • 1 Business Needs and Desired Outcomes
    • 1.1 Strategic Environment
      • 1.1.1 Organizational Overview
      • 1.1.2 Business Need
      • 1.1.3 Drivers for Change
      • 1.1.4 Business Outcomes
    • 1.2 Strategic Fit
    • 1.3 Detailed Description of the Business Need
      • 1.3.1 Problem/Opportunity Statement
      • 1.3.2 Prioritized Requirements (High Level)
      • 1.3.3 Assumptions
      • 1.3.4 Constraints
      • 1.3.5 Dependencies
    • 1.4 Scope
      • 1.4.1 Boundaries
      • 1.4.2 Stakeholder Analysis
  • Phase 2: Analysis and Recommendation
  • Phase 2 Step 2
  • 2 Preliminary Options Analysis
    • 2.1 Evaluation Criteria
    • 2.2 List of Possible Options
      • 2.2.1 The Status Quo
      • 2.2.2 Describing the Option
    • 2.3 Screening of Options
    • 2.4 Rationale for Discounted and Viable Options
  • Phase 2 Step 3
  • 3 Viable Options
    • 3.1 Alignment
      • 3.1.1 Strategic Alignment
      • 3.1.2 Alignment with Desired Business Outcomes
    • 3.2 Costs
    • 3.3 Cost-Benefit Analysis
    • 3.4 Implementation and Capacity Considerations of Viable Options
      • 3.4.1 Contracting and Procurement
      • 3.4.2 Schedule and Approach
      • 3.4.3 Impact
      • 3.4.4 Capacity
    • 3.5 Risk
      • 3.5.1 Option Risk Summary
      • 3.5.2 Risk Register
    • 3.6 Benchmark
    • 3.7 Policy and Standard Considerations
    • 3.8 Advantages and Disadvantages
  • Phase 2 Step 4
  • 4 Justification and Recommendation
    • 4.1 Comparison Summary
    • 4.2 The Preferred Option
      • 4.2.1 Recommendation
      • 4.2.2 Deciding Factors
      • 4.2.3 Costs
      • 4.2.4 Risks
      • 4.2.5 Implementation Plan
  • Phase 3: Management and Capacity
  • Phase 3 Step 5
  • 5 Managing the Investment
    • 5.1 Governance and Oversight
    • 5.2 Project Management Strategy
      • 5.2.1 Project Review Strategy
    • 5.3 Outcome Management Strategy
    • 5.4 Risk Management Strategy
    • 5.5 Change Management Strategy
    • 5.6 Performance Measurement Strategy
• Glossary of Acronyms and Terms
• Bibliography