ARCHIVED - An Enhanced Framework for the Management of Information Technology Projects - Part II Solutions: Putting the Principles to Work

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APPENDIX 2

SPECIFIC GOALS TO BE MET AT PLATEAUX 0 – 4

This Appendix outlines the goals to be achieved at each Plateau of the Departmental Improvement Plateaux as part of Enhanced Framework implementation. Plateau 0 and Plateau 1 goals are primarily project-oriented while Plateau 2 goals are both project and product oriented. Organization-oriented goals reside in the third Plateau and Plateau 4 goals are oriented towards the achievement of continuous improvement.

Plateau 0 Goals: Baseline

Basic Project Management

Goal 1

Implement the basic solutions required by the Enhanced Framework and described in this document. For each project these include a clear and explicit business case, a procurement strategy, a project charter, a gating and review process, a project planning and control mechanism and a risk management approach.

Improvement Planning

Goal 2

Define a plan for advancing to the next Plateau and a means for measuring progress.

Plateau 1 Goals: Project Focus

Project Planning

Goal 1	Estimates are documented for use in planning and tracking the project.
Goal 2	Project activities and commitments are planned and documented.
Goal 3	Affected groups and individuals agree to their commitments related to the project.

Project Tracking and Oversight

Goal 1	Actual results and performances are tracked against the plans.
Goal 2	Corrective actions are taken and managed to closure when actual results and performance deviate significantly from the plans.
Goal 3	Affected groups and individuals agree to changes to commitments.

Subcontract Management

Goal 1	The prime contractor selects qualified subcontractors.
Goal 2	The prime contractor and the subcontractor agree to their commitments to each other.
Goal 3	The prime contractor and the subcontractor maintain ongoing communications.
Goal 4	The prime contractor tracks the subcontractor's actual results and performance against its commitments.

Plateau 2 Goals: Product Focus

Requirements Management

Goal 1	System requirements are controlled to establish a baseline for software engineering and management use.
Goal 2	Plans, products and activities are kept consistent with the system requirements.

Configuration Management

Goal 1	Configuration management activities are planned.
Goal 2	Selected work products are identified, controlled and available.
Goal 3	Changes to identified work products are controlled.
Goal 4	Affected groups and individuals are informed of the status and content of baselines.

Quality Assurance

Goal 1	Quality assurance activities are planned.
Goal 2	Adherence of products and activities to the applicable standards, procedures and requirements is verified objectively.
Goal 3	Affected groups and individuals are informed of quality assurance activities and results.
Goal 4	Senior management address non-compliance issues that cannot be resolved within the project.

Plateau 3 Goals: Process Focus

Organizational Process Focus

Goal 1	Software process development and improvement activities are co-ordinated across the organization.
Goal 2	The strengths and weaknesses of the software processes used are identified relative to a process standard.
Goal 3	Organization-level process development and improvement activities are planned.

Organization Process Definition

Goal 1	A standard software process for the organization is developed and maintained.
Goal 2	Information related to the use of the organization's standard software process by the software projects is collected, reviewed and made available.

Training Program

Goal 1	Training activities are planned.
Goal 2	Training for the development of the skills and knowledge needed to perform software management and technical roles is provided.
Goal 3	Individuals in the software engineering group and software-related groups receive the training necessary to perform their roles.

Integrated Project Management

Goal 1	Every project's defined software process is a tailored version of the organization's standard software process.
Goal 2	Every project is planned and managed according to the project's defined software process.

Software Product Engineering

Goal 1	Software engineering tasks are defined, integrated and consistently performed to produce the software.
Goal 2	Software work products are kept consistent with each other.

Inter-group Co-ordination

Goal 1	All affected groups agree to the customer's requirements.
Goal 2	Commitments between the engineering groups are agreed to by the affected groups.
Goal 3	The engineering groups identify, track and resolve inter-group issues.

Peer Reviews

Goal 1	Peer review activities are planned.
Goal 2	Defects in the software work products are identified and removed.

Plateau 4: Continuous Improvement

Goal 1	Quantitative process management activities are planned.
Goal 2	Process performance of the project's defined software process is controlled quantitatively.
Goal 3	Process capability of the organization's standard software process is known in quantitative terms.
Goal 4	The project's software quality management activities are planned.
Goal 5	Measurable goals for software product quality and their priorities are defined.
Goal 6	Actual progress towards achieving the quality goals for the software products is quantitatively managed.
Goal 7	Defect prevention activities are planned.
Goal 8	Common causes of defects are sought out and identified.
Goal 9	Common causes of defects are prioritized and systematically eliminated.
Goal 10	Incorporation of technology changes is planned.
Goal 11	New technologies are evaluated to determine their effect on quality and productivity.
Goal 12	Appropriate new technologies are transferred into normal practice across the organization.
Goal 13	Continuous process improvement is planned.
Goal 14	Participation in the organization's software process improvement activities is organization-wide.
Goal 15	The organization's standard software process and the projects' defined software processes are improved continuously.

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