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2009-10
Departmental Performance Report



Veterans Affairs Canada






Supplementary Information (Tables)






Table of Contents




Non-Respendable Revenue
($ millions)
Program
Activity
Actual
2007-08
Actual
2008-09
2009-10
Main
Estimates
Planned
Revenue
Total
Authorities
Actual
Veterans Health Care and Re-establishment
Ste. Anne’s Hospital: In-Patient Charges to the Quebec Provincial Plan (Other Goods and Services) 13.2 14.3 13.8 13.8 13.8 14.4
Ste. Anne’s Hospital: Dietary Meals (Other Goods and Services) 0.4 0.4 0.4 0.4 0.4 0.4
Ste. Anne’s Hospital: Domiciliary Care (Regulatory Care) 3.5 3.7 3.6 3.6 3.6 3.9
Veterans Compensation and Financial Support
Recovery of pensions from foreign governments 2.2 2.2 2.5 2.5 2.5 2.1
Refund of previous years’ expenditures 9.3 12.6 9.0 9.0 9.0 12.3
Other 1.4 1.5 1.0 1.0 1.0 1.6
Total Non-respendable Revenue 30.0 34.7 30.3 30.3 30.3 34.7



Status Report on Projects operating with specific Treasury Board Approval


($ millions)
Project Original Estimated
Total Cost
Revised Estimated
Total Cost
Actual
Cost Total
2009-10
Main
Estimates
Planned
Spending
Total
Authorities
Actual Expected date of
close-out
Veterans Health Care and Re-establishment
Ste. Anne’s Hospital Renovation 67.7 114.3 112.2 11.1 11.1 11.1 9.0 March 31, 2010
Total 67.7 114.3 112.2 11.1 11.1 11.1 9.0  



Details of Transfer Payment Programs (TPPs)


Name of Transfer Payment Program: Pensions, and Allowances for Disability and Death

Start date: September 1, 1919

End date: Ongoing

Description: Provide pensions for disability or death and economic support in the form of allowances to: members of the Canadian Forces and Merchant Navy Veterans who served in the First World War, the Second World War or the Korean War; certain civilians who are entitled to benefits because of their wartime service; former and serving members of the Canadian Forces (including those who served in Special Duty Areas); survivors and dependants of military and civilian personnel.

Strategic Outcome: Eligible Veterans and other clients achieve their optimum level of well-being through programs and services that support their care, treatment, independence, and re-establishment.

Results Achieved: Successfully met

Program Activity:
($ millions)
  Actual
Spending
2007-08
Actual
Spending
2008-09
Planned
Spending
2009-10
Total
Authorities
2009-10
Actual
Spending
2009-10
Variance Between Planned and Actual Spending
Veterans Compensation and Financial Support
Total Grants 1,737.8 1,734.7 1,743.6 1,743.6 1,730.6 13.0
Total Program Activity 1,737.8 1,734.7 1,743.6 1,743.6 1,730.6 13.0

Comment(s) on Variance(s): The variance is primarily due to a lower average cost per Canadian Forces pensioner than originally forecast for 2009-2010.

Audit completed or planned:  

Evaluation completed or planned:  


 


Name of Transfer Payment Program: Earnings Loss and Supplemental Retirement Benefit

Start date: April 1, 2006

End date: Ongoing

Description: The Earnings Loss benefit provides temporary income replacement benefits while the Canadian Forces Veteran participates in rehabilitation in preparation for employment in civilian life. Ongoing long-term income replacement benefits are provided to age 65 when the Veteran is unable to engage in any suitable employment due to total and permanent incapacity. At age 65, recipients of long-term income replacement benefits receive a lump-sum retirement benefit to compensate for lost opportunity to contribute to a retirement pension due to a career-ending or service-related disability.

Strategic Outcome: Eligible Veterans and other clients achieve their optimum level of well-being through programs and services that support their care, treatment, independence, and re-establishment.

Results Achieved: Successfully met

Program Activity:
($ millions)
  Actual
Spending
2007-08
Actual
Spending
2008-09
Planned
Spending
2009-10
Total
Authorities
2009-10
Actual
Spending
2009-10
Variance Between Planned and Actual Spending
Veterans Compensation and Financial Support
Total Grants 11.7 19.1 27.9 31.4 28.3 (0.4)
Total Program Activity 11.7 19.1 27.9 31.4 28.3 (0.4)

Comment(s) on Variance(s): The small variance is the net of higher client numbers receiving payment and a lower average payment per client than originally forecast.

Audit completed or planned:  

Evaluation completed or planned:  


 


Name of Transfer Payment Program: Disability Awards and Allowances

Start date: April 1, 2006

End date: Ongoing

Description: Provide disability awards for disability or death and economic support in the form of allowances to former and serving members of the Canadian Forces, and in some cases to survivors and dependants, for the non-economic effects of a service-related disability, including pain and suffering, functional loss and the effects of permanent impairment on the lives of members, Veterans and their families.

Strategic Outcome: Eligible Veterans and other clients achieve their optimum level of well-being through programs and services that support their care, treatment, independence, and re-establishment.

Results Achieved: Successfully met

Program Activity:
($ millions)
  Actual
Spending
2007-08
Actual
Spending
2008-09
Planned
Spending
2009-10
Total
Authorities
2009-10
Actual
Spending
2009-10
Variance Between Planned and Actual Spending
Veterans Compensation and Financial Support
Total Grants 157.0 238.5 179.8 299.0 299.0 (119.2)
Total Program Activity 157.0 238.5 179.8 299.0 299.0 (119.2)

Comment(s) on Variance(s): The variance is due to a greater number of clients coming forward for reassessment or with new conditions than originally forecast for 2009-2010, and higher client intake in 2009-2010 than originally forecast, partially due to the allocation of additional resources to the disability award adjudication process to reduce the number of pending applications. Increased costs from the above factors were partially offset by lower average expenditure per clients than originally forecast.

Audit completed or planned:  

Evaluation completed or planned:  


 


Name of Transfer Payment Program: War Veterans Allowance/Civilian War Allowance

Start date: September 1, 1930

End date: Ongoing

Description: The War Veterans Allowance (WVA) is a form of financial assistance available to eligible Veterans, qualified civilians and their survivors, dependants and orphans. In recognition of war service, qualified persons are provided with regular, monthly income to meet basic needs. WVA is based on income, domestic status and number of dependants. Recipients are paid at a single, married or orphan´s rate. Payments are indexed annually to the CPI. Eligibility for WVA is determined by the wartime service of a Veteran or qualified civilian, age or health, income or residency.

Strategic Outcome: Eligible Veterans and other clients achieve their optimum level of well-being through programs and services that support their care, treatment, independence, and re-establishment.

Results Achieved: Successfully met

Program Activity:
($ millions)
  Actual
Spending
2007-08
Actual
Spending
2008-09
Planned
Spending
2009-10
Total
Authorities
2009-10
Actual
Spending
2009-10
Variance Between Planned and Actual Spending
Veterans Compensation and Financial Support
Total Grants 16.4 14.6 15.0 15.4 12.8 2.2
Total Program Activity 16.4 14.6 15.0 15.4 12.8 2.2

Comment(s) on Variance(s): The variance is due to fewer clients receiving benefits at a slightly lower average payment than originally forecast.

Audit completed or planned:  

Evaluation completed or planned:  


 


Name of Transfer Payment Program: Veterans Independence Program

Start date: 1981

End date: Ongoing

Description: The Department's Veterans Independence Program is a national home care program that assists eligible clients to remain independent in their own homes or communities by offering a variety of programs and services, such as housekeeping, grounds maintenance, and personal care.

Strategic Outcome: Eligible Veterans and other clients achieve their optimum level of well-being through programs and services that support their care, treatment, independence, and re-establishment.

Results Achieved: Successfully met

Program Activity:
($ millions)
  Actual
Spending
2007-08
Actual
Spending
2008-09
Planned
Spending
2009-10
Total
Authorities
2009-10
Actual
Spending
2009-10
Variance Between Planned and Actual Spending
Health Care and Re-establishment
Total Contributions 303.2 320.0 365.2 369.8 338.0 27.2
Total Program Activity 303.2 320.0 365.2 369.8 338.0 27.2

Comment(s) on Variance(s): The variance is due to lower than expected nursing home care expenditures as a result of changes in provincial coverage in New Brunswick, and fewer clients accessing the program than expected as a result of the extension of benefits to low-income or disabled survivors.

Audit completed or planned:  

Evaluation completed or planned:  


 


Name of Transfer Payment Program: Last Post Fund

Start date: N/A

End date: Ongoing

Description: The Last Post Fund is a non-profit corporation which administers funeral, burial, and grave marking services for Veterans Affairs Canada. Canada Remembers provides eligible Veterans and civilians with a dignified funeral and burial through the Last Post Fund..

Strategic Outcome: Canadians remember and demonstrate their recognition of all those who served in Canada’s efforts during war, military conflict and peace.

Results Achieved: Successfully met

Program Activity:
($ millions)
  Actual
Spending
2007-08
Actual
Spending
2008-09
Planned
Spending
2009-10
Total
Authorities
2009-10
Actual
Spending
2009-10
Variance Between Planned and Actual Spending
Canada Remembers
Total Grants 9.6 10.0 14.8 15.1 9.9 4.9
Total Program Activity 9.6 10.0 14.8 15.1 9.9 4.9

Comment(s) on Variance(s): The variance is due to a lower number of payments for funeral and burial costs than provided for in reference levels.

Audit completed or planned:  

Evaluation completed or planned:  


 


Name of Transfer Payment Program: Commonwealth War Graves Commission

Start date: N/A

End date: Ongoing

Description: The Commonwealth War Graves Commission was established by Royal Charter in 1917. It’s duties are to mark and maintain the graves of the members of the forces of the Commonwealth who were killed in the two World Wars, to build memorials to those who have no known grave and to keep records and registers of Canadian war dead. Canada Remembers maintains Canadian war graves and cemeteries through a partnership with the Commonwealth War Graves Commission.

Strategic Outcome: Canadians remember and demonstrate their recognition of all those who served in Canada’s efforts during war, military conflict and peace.

Results Achieved: Successfully met

Program Activity:
($ millions)
  Actual
Spending
2007-08
Actual
Spending
2008-09
Planned
Spending
2009-10
Total
Authorities
2009-10
Actual
Spending
2009-10
Variance Between Planned and Actual Spending
Canada Remembers
Total Grants 9.2 8.6 8.6 9.6 9.3 (0.7)
Total Program Activity 9.2 8.6 8.6 9.6 9.3 (0.7)

Comment(s) on Variance(s): The variance is due to higher operating costs for the Commonwealth War Grave Commission.

Audit completed or planned:  

Evaluation completed or planned:  




Green Procurement

Meeting Policy Requirements

Has the department incorporated environmental performance considerations in its procurement decision-making processes?

Yes

Summary of initiatives to incorporate environmental performance considerations in procurement decision-making processes:

VAC Procurement personnel are required to complete Green Procurement Training, including those individuals issued Government of Canada acquisition cards. All procurement personnel are made aware of VAC’s Green Procurement Policy and have immediate access to that policy on VAC’s website.

VAC Procurement personnel are required to use Mandatory Standing Offers in which environmental considerations have already been incorporated.

VAC personnel are required to consider full life cycle management from the procurement, storage, distribution and disposal aspects.

Results achieved:

Through training and other Communication tools Procurement personnel are aware and implement best practices for the environment when actioning requests for acquisitions, storage and disposal of materiel.

In 2009-2010, VAC Materiel Management assisted in the winding down of VAC’s National Recycled Medical/Special Equipment Program. In doing so the Department disposed of 4,000 pieces of Medical Equipment (manual and power wheel chairs, walkers, beds, mattresses, pressure pads, lift chairs, scooters, ramps, and other miscellaneous items). Every piece was disposed of in an environmentally friendly manner via donations, sales with the assistance of Crown Assets Disposal, and through recycling. As a result, the amount of equipment that would normally have ended up in landfills was reduced.

Contributions to facilitate government-wide implementation of green procurement:

Adherence to the Computers For School (CFS) Program

Participation in the E-Waste Program

Donations of working equipment (not meeting the standards of the CFS Program) and furnishings to Non-Profit Organizations, and National Sporting Events.

First Choice for Procurement is Green Products.

Purchase of Alternative Fuel Vehicles

Recycle Equipment within our Department and with Other Government Departments

Sharing the Use of Government Vehicles

 

Green Procurement Targets

Has the department established green procurement targets?

Yes

Summary of green procurement targets:

Increasing quantity of green products purchased by 15%.

Results achieved:

VAC increased its acquisition of green products through the use of Mandatory Standing Offers. In 2009-10, VAC issued 1,472 Call-ups Against Standing Offers for a total of $5.4 million in products on a National Basis.



Response to Parliamentary Committees

House of Commons

Standing Committee on Veterans Affairs

On June 17, 2009, the Standing Committee on Veterans Affairs (ACVA) tabled a report, Shared Experiences: Comparison of Veterans Services Offered by Members of the Commonwealth and the G8. The report noted that Canada’s New Veterans Charter (NVC) is similar in many ways to the modernized package of benefits and services offered in other countries and addresses basically the same needs. As other countries are evaluating their programs, the NVC, referred to as a "living document", would benefit from a major review. An official government response to the report was tabled on October 15, 2009 assuring Committee members that a thorough review of the NVC was underway.

Standing Committee on National Defence

On June 17, 2009, the Standing Committee on National Defence tabled a report, Doing Well and Doing Better: Health Services Provided to Canadian Forces Personnel with an Emphasis on Post-traumatic Stress Disorder. The report noted that, as effective as current Canadian Forces (CF) health care and social support programs are, there is room for improvement. Concern has been expressed over the ability of the CF to meet the growing needs of soldiers injured, both physically and psychologically, in combat in Afghanistan and elsewhere. One of the main issues identified during the study is the fact that the shortage of medical professionals is not only a CF problem. What is needed is a whole-of-government approach to mobilize, deploy and sustain sufficient medical health professionals to meet the growing needs of injured CF personnel and their families. The DND led response with VAC input was tabled on October 7, 2009.

Senate

The Senate sub-Committee on Veterans Affairs to the Senate Standing Committee on National Security and Defence did not release any reports during this period.

Bills

In June 2009, Bill C-33, An Act to amend the War Veterans Allowance Act received Royal Assent and was passed into law, extending benefits to eligible Veterans of Allied countries.



Internal Audits (reporting period 2009-2010)


Name of Internal Audit Audit Type Status Completion Date
Camp Hill Residential Care Financial Management and Controls Completed February 2010
Responsibility Centre (Quebec District Office) Core Management Controls In-progress  
FHCPS Programs of Choice Financial Management and Controls Completed June 2009
Control of Large Program Expenditures Financial Management and Controls Completed June 2009
Veterans Independence Program Financial Management and Controls In-progress  
Ste. Anne’s Hospital Capital Modernization and Renovation Financial Management and Controls Completed September 2009
Employee Compensation Financial Management and Controls In-progress  
Health-Related Veterans Travel Financial Management and Controls Completed February 2010
Chief Audit Executive Annual Assurance reporting Plan Advice In-progress  
Audited Financial Statements Readiness Advice Completed  
Electronic Link to Reports: Audit and Evaluation reports are posted on the Veterans Affairs Canada web site upon completion.
www.vac-acc.gc.ca/general/sub.cfm?source=department/reports/deptaudrep

Evaluations (reporting period 2009-2010)


Name of Evaluation Program Activity Program Type Status Completion Date
New Veterans Charter Evaluation Plan (Detailed Planning) Compensation and Financial Support

Veterans Health Care and Re-establishment
Detailed Plan Completed May 2009
Redress for the New Veterans Charter Re-establishment Program Review Veterans Health Care and Re-establishment Review Completed September 2009
Dementia Care Evaluation Veterans Health Care and Re-establishment Summative Completed September 2009
New Veterans Charter Phase I Compensation and Financial Support

Veterans Health care and Re-establishment
Formative Completed December 2009
New Veterans Charter Phase II Compensation and Financial Support

Veterans Health care and Re-establishment
Formative In-progress  
Evaluation of Disability Pensions and Awards Compensation and Financial Support Summative In-Progress  
Electronic Link to Reports: Audit and Evaluation reports are posted on the Veterans Affairs Canada web site upon completion.
www.vac-acc.gc.ca/general/sub.cfm?source=department/reports/deptaudrep