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2007-08
Departmental Performance Report
Canadian Centre for Occupational Health and Safety
Supplementary Information (Tables)
Table of Contents
Table 5
| 2007-08 | |||||
| Business Line | Actual 2005-06 | Actual 2006-07 | Planned Revenue | Total Authorities | Actual |
| CCOHS | 3.8 | 3.9 | 4.3 | 4.3 | 3.9 |
| Total | 3.8 | 3.8 | 4.3 | 4.3 | 3.9 |
Respendable revenues represent monies generated from the sale of goods and services. CCOHS generates approximately 45% of its operating budget from its cost-recovery activities. Sales of goods and services are impacted by general market conditions, foreign exchange fluctuations, government budgets, changes in technology, and competition.
Table 3 B User Fee Reporting Template – Policy on Service Standards for External Fees
| External Fee | Service Standard | Performance Result | Stakeholder Consultation |
|---|---|---|---|
| Subscription Services | www.ccohs.ca/ccohs/standards.html Clients not satisfied with products can request a refund |
See table 1 | http://www.ccohs.ca/ccohs/reports/cust_survey.htm |
| Publications | www.ccohs.ca/ccohs/standards.html | 94% satisfied with the publication | http://www.ccohs.ca/ccohs/reports/cust_survey.htm |
| E-learning | Satisfaction or refund | 98.4% Satisfied with the course | Client consultations were completed prior to this new revenue item. Detailed client survey available for each participant. Detailed results available in Table 1 |
| Special Projects | Clients determine standards for each project | Not applicable to contracts | Not applicable to contracts |
B.Other Information
Subscription services are based upon an agreement with the client for levels of services. CCOHS monitors its service delivery by requesting client feedback, conducting periodic formal evaluations and client satisfaction surveys. Ongoing client satisfaction surveys are conducted. Results are reported in the Departmental Performance Report. CCOHS’ service pledge, standards and complaints policy are located at: www.ccohs.ca/ccohs/standards.html. Links are also provided to our ongoing feedback reporting system. Evaluations of client satisfaction are located at: http://www.ccohs.ca/ccohs/reports.html
CCOHS follows the TBS Special Travel Authorities and the TBS Travel Directive, Rates and Allowances.