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2007-08
Departmental Performance Report



Parks Canada





Supplementary Information (Tables)





Table of Contents




Sources of Respendable Revenue (in thousands of dollars)


Program Activity Actual
2005‑2006		 Actual
2006‑2007		 2007‑2008
Main
Estimates		 Planned
Revenue		 Total
Authorities		 Actual
Promote Public Appreciation and Understanding            
*Heritage Presentation Programs 756 785 0 0 0 0
  756 785 0 0 0 0
Enhance Visitor Experience            
Entrance Fees 42,869 48,958 45,180 45,180 50,199 50,199
Camping Fees 14,578 14,748 18,131 18,131 16,713 16,713
Lockage and Mooring Fees 2,316 2,548 2,728 2,728 2,688 2,688
Pools 3,577 3,847 3,603 3,603 4,099 4,099
*Heritage Presentation Programs     796 796 796 796
Other Recreational Fees 3,070 3,060 3,867 3,867 2,962 2,962
  66,409 73,161 74,358 74,358 77,457 77,457
Townsite Management            
Municipal Service Fees 2,663 2,716 2,676 2,676 2,890 2,890
  2,663 2,716 2,676 2,676 2,890 2,890
Other Revenue            
Real Property Rentals and Business Fees 17,269 17,248 17,614 17,614 17,624 17,624
Miscellaneous 13,320 13,587 9,352 9,352 9,357 9,357
  30,589 30,835 26,966 26,966 26,981 26,981
             
Total Respendable Revenue 100,418 107,496 104,000 104,000 107,328 107,328

*Note: The variance between 2006-2007 and 2007-2008 actual revenues for Promote Public Appreciation and Understanding is attributable to the realignment of Heritage Presentation Program revenues to Enhance Visitor Experience.
Totals may not agree due to rounding.



2007-2008 User Fee Reporting Table 6-A: User Fees Act


A. User Fee Fee Type Fee- setting Authority Date Last Modified 2007-2008 Planning Years
Forecast Revenue ($000) Actual Revenue ($000) Estimated Full Cost ($000) Performance Standard Performance Result Fiscal Year Forecast Revenue ($000) Estimated Full Cost ($000)
Entry Fees Service Parks Canada Agency Act Increased in 2006 $48,500 $50,199 $166,689 85% of visitors are satisfied 100% of sampled locations exceed the standard 2008-2009 $54,761 $158,297
2009-2010 $54,761 $161,229
2010-2011 $54,761 $161,249
Camping Fees Service Parks Canada Agency Act Increased in 2007 $14,811 $16,713 $24,277 85% of visitors are satisfied 100% of sampled locations exceed the standard 2008-2009 $15,750 $23,055
2009-2010 $15,750 $23,482
2010-2011 $15,750 $23,485
Lockage and Mooring fees Service Parks Canada Agency Act Lockage increased in 2006
Mooring increased in 2007		 $2,728 $2,688 $25,538 85% of visitors are satisfied 100% of sampled locations exceed the standard 2008-2009 $3,048 $24,252
2009-2010 $3,048 $24,702
2010-2011 $3,048 $24,705
Pools Service Parks Canada Agency Act Increased in 2003 $3,603 $4,099 $5,101 85% of visitors are satisfied 100% of sampled locations exceed the standard 2008-2009 $3,603 $4,844
2009-2010 $3,603 $4,934
2010-2011 $3,603 $4,935
Real Property and Business Fees Rights and Privileges Parks Canada Agency Act Increased in 2003-2004 where terms of leases and licenses expired and where rent review provisions exist. $17,614 $17,484 $10,098 Not Applicable Not Applicable 2008-2009 $17,614 $8,100
2009-2010 $17,614 $8,163
2010-2011 $17,614 $8,095
Municipal Services Services Canada National Parks Act Water and sewer fees increased in 2001; remainder in 2003. Garbage fees increased in 1996. $2,676 $2,890 $17,189 For water, the Guidelines for Canadian Drinking Water Quality (2002) is the current standard. For wastewater, PCA will meet Federal Guidelines (1976) for effluent quality and work towards setting and meeting PCA leadership standards that are based on the receiving waters of each community. Garbage collection frequencies will be established in consultation with Community Councils and Business Community. Water quality Guidelines are met or exceeded; wastewater effluent quality meets or exceeds Federal Guidelines. Progress on leadership targets are reported in Annual Report. 2008-2009 $2,676 $12,783
2009-2010 $2,676 $12,990
2010-2011 $2,676 $12,992
Other Revenues Other goods and services Parks Canada Agency Act Business licences increased in 1994; Other fees increased in 2006 $14,068 $7,078 $45,157 85% of visitors are satisfied 100% of sampled locations exceed the standard 2008-2009 $13,548 $42,746
2009-2010 $13,548 $43,530
2010-2011 $13,548 $43,528
Total       $104,000 $101,151 $294,051   2008-2009 $111,000 $274,077
2009-2010 $111,000 $279,030
2010-2011 $111,000 $278,990

B. Date Last Modified

Multi-year fees for entry, camping, lockage and mooring and other revenues (excluding business licences) were approved in June 2005 for the years 2005-2006 to 2008-2009. New revenues are to be directed to maintain and improve associated services and facilities.

National Consultations were held prior to the User Fees Act in 2003-2004. Parks Canada consulted locally with the public and stakeholders through meetings with advisory and client groups and through direct mailings. On a corporate level, Parks Canada consulted with national stakeholders and interest groups and conducted a national public opinion poll and focus group sessions. Notice was also provided on the Parks Canada website on proposals for fee increases.

There was widespread acceptance of the fee proposal on the condition that Parks Canada honours its commitment to invest the related revenue growth to rebuild deteriorated visitor facilities. To address concerns raised by users during consultations, Parks Canada made three major adjustments to its multi-year fee strategy prior to approval:

Following consultations, a comparison of Parks Canada's proposed fees with those charged by parks organizations in other countries was conducted. This research was carried out in the summer of 2004 and was incorporated into the submission. The Parks Canada's multi-year fee strategy was tabled in Parliament in March 2005 pursuant to the User Fees Act.

On July 1, 2006 and again on January 1, 2008, the Government of Canada implemented a 1% reduction to the GST. This affected all fees seeing that the GST is included in all of Parks Canada approved fees. These reductions are not reflected in the date last modified column.

2007-2008 External Fee Reporting Table 6-B: Policy on Service Standards for External Fees


A. External Fee

Service Standard

Performance result

Stakeholder Consultation

Entry Fees

85% of visitors are satisfied

100% of sampled locations exceed the standard1

Standard is based on a long standing measure2

Camping Fees

85% of visitors are satisfied

100% of sampled locations exceed the standard1

Standard is based on a long standing measure2

Lockage and Mooring Fees

85% of visitors are satisfied

100% of sampled locations exceed the standard1

Standard is based on a long standing measure2

Pools

85% of visitors are satisfied

For the 2006 cycle, no locations with this service were surveyed.

Standard is based on a long standing measure2

Municipal Services

For water, the Guidelines for Canadian Drinking Water Quality is the standard. Asset Management section has promulgated the potable water directive last year. The new standard for Potable water is higher than the 2002 standard and is recognized as one of the best in the federal government.
For Wastewater, PCA meets Federal Guidelines (1976) for effluent quality. See Program Activity 5 Townsite Management for further details.
A range of specific weekly garbage collection frequencies are established to respond to community needs.

Canadian Drinking water Guidelines and sewage effluent quality guidelines were met 100% of the time in 7 park communities.

Canadian Drinking Water Guidelines were established in 2002.
Federal Guidelines for wastewater effluent were established in 1976 and Parks Canada leadership targets established in 1997. The leadership targets are used as the basis for consultation with communities.
Garbage collection standards have evolved over time in response to individual community needs and specific frequency of pickups is set in consultation with users.

Other revenues

85% of visitors are satisfied

100% of sampled locations exceed the standard1

Standard is based on a long standing measure2

Notes

  1. For further details please see Program Activity 4: Enhance Visitor Experience.
  2. Parks Canada has been using visitor satisfaction at surveyed sites as a measure of performance since 1996. The 85% satisfaction standard has been well established and communicated through the Agency’s corporate planning and reporting documents since 1999. In 1998, Parks also introduced a Quality Service Guarantee that applies to all visitor services for which fees are paid. This initiative ensures that visitors have an immediate recourse if they are not satisfied with the quality of service provided or do not believe that they received value for fees. Through the Guarantee, the concern is immediately addressed up to and including a refund of a portion or entire fee paid. This achieves the spirit of accountability for performance as contemplated by the User Fee Act, and exceeds the Act’s requirements by refunding the user-fee immediately to a dissatisfied client.


Details on Project Spending (in millions of dollars)

This table identifies the Agency’s projects that are exceeding the delegated project approval level and the amount of resources expended.


Program Activity Current
Estimated
Total
Cost		 2005‑2006
Actual		 2006‑2007
Actual		 2007-2008
Planned
Spending		 Total
Authorities		 Actual
Conserve Heritage Resources
Quebec City – Dufferin Terrace Stabilization and Major Repairs 11.6 1.9 4.3 2.9 6.5 3.6
Promote Public Appreciation and Understanding
Quebec City – Old Port of Quebec Interpretation Centre Enhancements 24.0 0.9 2.9 14.7 20.2 15.5
Throughway Management
Central Ontario – Bolsover Dam Replacement 17.4 0.3 0.4 11.9 0.0 0.0
Banff NP – Trans Canada Highway Twinning 87.0 9.2 28.2 24.2 48.7 20.8



Details on Transfer Payment Programs (in thousands of dollars)


Name of Transfer Payment Program: Contribution in support of the Commercial Heritage Properties Incentive Fund
Start Date: 2003 - 2004 End Date: October 31, 2008
Purpose of Transfer Payment Program: Engage a broad range of businesses in the task of preserving Canada's heritage properties.
Expected results: Participation of private sector partners (taxable Canadian corporations) in preserving Canada’s heritage through rehabilitation of historic properties for commercial or rental use.
Expected outcomes: Better preservation and protection of Canada’s historic places and greater public and private sector awareness of the importance of conservation and of the significance of Canada’s historic places. Ensuring that more historic properties are “given a function in the life of communities” through use for commercial or rental purposes.
 
Program Activity Actual
Spending		 Actual
Spending		 Planned
Spending		 Total
Authorities		 Actual
Spending		 Variance
Conserve Heritage Resources 2005-2006 2006-2007 2007-2008 2007-2008 2007-2008  
Total Contribution - 2,315 7,448 7,448 1,982 -5,466

Totals may not agree due to rounding


Name of Transfer Payment Program: Historic Places Initiative Class Contribution Program
Start Date: 2002 - 2003 End Date: March 31, 2011 (with renewal every 5 years)
Purpose of Transfer Payment Program: To provide direct support for provinces and territories to participate in the development of the Canadian Register of Historic Places and the Standards and Guidelines for the Conservation of Historic Places in Canada, and to engage municipalities, stakeholders and the general public in the conservation of historic places.
Expected results: Ongoing population and maintenance of the Canadian Register of Historic Places; refinement and dissemination of national Standards and Guidelines for the Conservation of Historic Places; partnership between Parks Canada and provincial and territorial authorities to identify, preserve and protect Canada's historic places; and creation of the basis for further initiatives to encourage preservation and protection of Canada's historic places.
Expected outcomes: Better preservation and protection of Canada's historic places; and greater public awareness of the importance of conservation and of the significance of Canada's historic places.
 
Program Activity Actual
Spending		 Actual
Spending		 Planned
Spending		 Total
Authorities		 Actual
Spending		 Variance
Conserve Heritage Resources 2005-2006 2006-2007 2007-2008 2007-2008 2007-2008  
Total Contribution 8,197 6,320 5,000 5,693 5,693 693

Totals may not agree due to rounding


Name of Transfer Payment Program: Cost Sharing Class Contribution Program
Start Date: 1987 End Date: October 31, 2008 (currently being reviewed)
Purpose of Transfer Payment Program: to assist recipients in conducting activities aimed at conserving the commemorative integrity of certain non-federally administered national historic sites.
Expected results: to reduce the threat to national historic sites (NHS), to engage NHS owners and to help NHS owners find and retain more financial partners to help conserve NHS, establish familiarity and broader use of national conservation standards and guidelines.
Expected outcomes: Better preservation and protection of Canada’s NHS coupled with greater public and institutional awareness of heritage conservation.
Program Activity Actual
Spending		 Actual
Spending		 Planned
Spending		 Total
Authorities		 Actual
Spending		 Variance
Conserve Heritage Resources 2005-2006 2006-2007 2007-2008 2007-2008 2007-2008  
Total Contribution - - - 1,000 900 -900

Totals may not agree due to rounding


Name of Transfer Payment Program: General Class Contribution Program (GCCP)
Start Date: 2006-2007 End Date: March 31, 2011 (with renewal every 5 years)
Purpose of Transfer Payment Program: The GCCP is atypical in that it is not a program within itself; rather, it is a funding authority available to Agency managers. From time to time, Agency managers with programming responsibilities may determine that, given their priorities, available resources, other program delivery mechanisms already in place, and the players and environment in which they deliver their programs, use of a contribution agreement is the most effective means of achieving program objectives.
Expected results: More Canadians recognizing, appreciating and being engaged in the values of natural and cultural conservation. Stakeholders being further engaged in terms of interest and involvement of common objectives towards ecological or cultural integrity. Access to a better knowledge base on commercial, ecological or aboriginal issues of mutual interest for informed decision-making and dialogue for Parks Canada managers and stakeholders. Heritage assets are protected, secured and researched. Targeted audiences are educated in such areas as ecology, safety and other issues.
Expected outcomes: The expected outcomes mirror the Parks Canada mandate of engaging Canadians in preserving and presenting Canada's rich diversity of cultural and natural heritage.
Program Activity Actual
Spending		 Actual
Spending		 Planned
Spending		 Total
Authorities		 Actual
Spending		 Variance
2005-2006 2006-2007 2007-2008 2007-2008 2007-2008  
Establish Heritage Places - 116 228 1,027 1,027 799
Conserve Heritage Resources - 1,523 1,090 1,673 1,673 583
Promote Public Appreciation and Understanding - 1,715 301 674 674 373
Enhance Visitor Experience - 250 - 577 577 577
Townsite Management - 12 37 40 40 3
Total Contribution - 3,616 1,656 3,991 3,991 2,335

Totals may not agree due to rounding



Response to Parliamentary Committees and External Audits



Parliamentary Committees
There were no recommendations to Parks Canada Agency from Parliamentary Committees in 2007-2008.

The Auditor General

The Auditor General Audit of Inuvialuit Final Agreement (Chapter 3 – Tabled October 2007)
After 10 years of negotiation, the federal government and the Inuvialuit signed an agreement in 1984. This agreement sets out a number of obligations for the parties in order to achieve the principles expressed by Inuvialuit and recognized by Canada to participate equally and meaningfully in the economy and society of Canada’s North and the nation; to protect and preserve the wildlife, environment and biological diversity; and to preserve Inuvialuit cultural identity. Only the recommendation 3.46 involves Parks Canada Agency. http://www.oag-bvg.gc.ca/internet/English/parl_oag_200710_03_e_23827.html

CESD Status Report on Protection of Species at Risk (Chapter 5 – Tabled March 2008)
Follow up of an audit done in 2001 by the Commissioner of Environment and Sustainable Development. Progress shown on two recommendations is unsatisfactory.
http://www.oag-bvg.gc.ca/internet/English/parl_cesd_200803_05_e_30131.html

The Auditor General Audit of the Management of Fees in Selected Departments and Agencies (to be tabled May 2008)
There were no recommendations for Parks Canada Agency.

External Audits
The Office of the Auditor General completed an external audit of the 2006-2007 Financial Statements of Parks Canada Agency.




Internal Audits and Evaluations


A. Internal Audits
Name Audit Type Status Completion Date Electronic Link
Audit of Key Financial Processes at:        
Cape Breton Key financial and administrative processes Completed May 28, 2007 www.pc.gc.ca/docs/pc/rpts/rve-par/index_E.asp#a1
Western Quebec Completed May 28, 2007
Follow-up Audit of Key Financial Processes at the Nunavut Field Unit Completed May 28, 2007
Hot Springs Enterprise Unit Completed March 31, 2008
Follow-up Audit Northern Ontario Field Unit In-progress    
Director General East In-progress    
Director General West and Northern In-progress    
Director General National Parks In-progress    
Audit of Pay and Benefits Compliance Completed May 28, 2007 www.pc.gc.ca/docs/pc/rpts/rve-par/index_E.asp#a1
400th Quebec Anniversary Compliance Completed December 10, 2007
Audit of Staffing Compliance Completed March 31, 2008
B. Evaluations  
Name Evaluation Type Status Completion Date Electronic Link
Evaluation of Parks Canada Oceans Action Plan Phase One Implementation Completed September 24, 2007 www.pc.gc.ca/docs/pc/rpts/rve-par/index_E.asp - a2
Ecological Integrity Funds Evaluation Framework Framework for Evaluation Completed* September 24, 2007  
Evaluation of Capital Programs Implementation/Relevance and Performance In-progress    
Learning Strategy Evaluation Framework Framework for Evaluation In-progress
Evaluation of Issues Related to National Historic Sites of Canada Cost-Sharing Program Relevance and Importance of Program In-progress  
Electronic Link to Parks Canada’s Internal Audit and Evaluation Plan: www.pc.gc.ca/docs/pc/rpts/rve-par/32/index_e.asp

*  In its 2007-2010 Audit and Evaluation Plan the Agency’s approach to evaluation changed to focus on program activities as a whole.  This framework, which focused only on new funding to support ecological integrity in national parks, was tabled for information purposes but was not approved as a basis for future evaluations and not published as an evaluation product.     

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