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The 2006-2007 Departmental Performance Report for the Canada Revenue Agency (CRA) is available on the CRA Web site at the following address: http://www.cra-arc.gc.ca/agency/annual/2006-2007/menu-e.html



The 2006-2007 Departmental Performance Report for the Canada Revenue Agency (CRA) is available on the CRA Web site at the following address: http://www.cra-arc.gc.ca/agency/annual/2006-2007/menu-e.html



Table 7.1 b) Policy on Service Standards for External Fees – Advance Income Tax Ruling Fees


A. External Fee
Advance Income Tax Ruling Fees
Service Standard[Footnote 1] 
The key service standard target is to issue advance income tax rulings to taxpayers within an average of 60 calendar days of receipt of all essential information. The Income Tax Rulings Directorate’s Quality Management System requires a telephone acknowledgement of receipt of the request within 24 business hours. Within 14 days, a review of the file for completeness is conducted and an acknowledgement letter, complete with a contact name and request for any missing information (if required) is sent to the client. The client is again contacted by telephone when the file is assigned for processing. Where a delay is unavoidable, clients are contacted and delays are discussed with them.
Performance Result
Actual 2006-2007 results: 94 days
Stakeholder Consultation
Client satisfaction questionnaires were sent out to all advance income tax ruling clients for a 2-year period from October 2002 through October 2004. We also conducted a client satisfaction measurement program for other aspects of our service. Based on our summary study in early 2005, the most satisfied group of clients we have are our advance income tax rulings clients whereby responding clients from this group indicated a satisfaction rate in excess of 95%.

[Footnote 1] Note:
As established pursuant to the Policy on Service Standards for External Fees:
  • [Footnote 1]  Service standards may not have received Parliamentary review;
  • [Footnote 1]  Service standards may not respect all performance standard establishment requirements under the User Fees Act (UFA) (e.g. international comparison; independent complaint address)
  • [Footnote 1]  Performance results are not legally subject to UFA section 5.1 regarding fee reduction for failed performance.

Table 7.2 b) Policy on Service Standards for External Fees – Taxation Statistical Analysis and Data Processing Fees


A. External Fees
Taxation Statistical Analysis and Data Processing Fees
Service Standard[Footnote 1] 
Provide statistical data to taxpayers within an average of 30 calendar days of receipt of all essential information.
Performance Result[Footnote 1]
Average provision time for requested data was 28.15 days during the 2006/07 fiscal.
Stakeholder Consultation
Client satisfaction surveys were sent to all external clients. The responses received indicated a satisfaction rate in excess of 90%.

[Footnote 1] Note:
As established pursuant to the Policy on Service Standards for External Fees:
  • [Footnote 1]  Service standards may not have received Parliamentary review;
  • [Footnote 1]  Service standards may not respect all performance standard establishment under the User Fees Act (UFA) (e.g. international comparison; independent complaint address)
  • [Footnote 1]  Performance results are not legally subject to UFA section 5.1 regarding fee reductions for failed performance.

Table 7.3 b) Policy on Service Standards for External Fees – Access to Information Processing Fees


A. External Fees
Access to Information Processing Fees
Service Standard[Footnote 1] 
Processing time of 30 calendar days for the Access to Information Act, with no time limit for the extension period.
CRA’s internal processing standard is 90% of completed request should be completed within legislative deadline.
Performance Result[Footnote 1]
92% of the requests made under the Access to Information Act were processed within the legislative timeframe.
Stakeholder Consultation
The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken for amendments done in 1986 and 1992.
 
B. Other Information
It is the Canada Revenue Agency’s practice to waive reproduction fees where the total owing per amount is less than $25.

[Footnote 1] Note:
As established pursuant to the Policy on Service Standards for External Fees:
  • [Footnote 1]  Service standards may not have received Parliamentary review;
  • [Footnote 1]  Service standards may not respect all performance standard establishment under the User Fees Act (UFA) (e.g. international comparison; independent complaint address)
  • [Footnote 1]  Performance results are not legally subject to UFA section 5.1 regarding fee reductions for failed performance.


Table 8 Details on Investment Plan Project Spending


 
 
(in thousands of dollars)
 
2006-2007
Initiative Name
Prior Years’ Expenditures to March 31, 2006
Planned FTEs
Planned Spending
Actual FTEs
Actual
Assessment and Benefit Services Branch
 
 
 
 
 
 
GOL – My Business Account[Footnote 1] 
1,400
37
3,145
37
3,074
 
GOL – Third Party Privilege Management[Footnote 1]
3,930
11
855
11
672
 
Individual Identification Renewal
811
27
3,639
23
1,973
 
GST/HST Redesign
108,018
596
43,313
596
41,713
 
T3 Redesign
0
2
300
4
350
 
 
Sub-total
114,159
673
51,252
671
47,782
Taxpayer Services and Debt Management Branch
 
 
 
 
 
 
Integrated Revenue Collections
28,346
101
19,300
130
17,705
 
Payroll Deductions Accounting and Collections Renewal
1,614
22
1,410
19
1,180
 
Non-Tax Collections Integration
2,122
90
6,000
39
2,900
 
 
Sub-total
32,082
213
26,710
188
21,785
Compliance Program Branch
 
 
 
 
 
 
Compliance Systems Redesign
17,955
86
9,373
83
8,736
 
Enterprise Work Management
0
27
3,863
18
3,863
 
 
Sub-total
17,955
113
13,236
101
12,599
Appeals Branch
 
 
 
 
 
 
Taxpayer Relief Registry Redesign project (formerly Fairness Management Information System)
0
7
1,000
6
289
 
 
Sub-total
0
7
1,000
6
289
Public Affairs Branch
 
 
 
 
 
 
Intranet Renewal
741
5
700
5
700
 
Publishing Content Management Solution[Footnote 2] 
1,425
14
2,918
7
2,118
 
 
Sub-total
2,166
19
3,618
12
2,818
Information Technology Branch
 
 
 
 
 
 
Business Intelligence/Decision Support
7,835
6
3,000
6
2,967
 
Security Modernization Program[Footnote 2]
7,529
34
6,325
34
4,625
 
Data Centre Recoverability
40,937
48
4,000
48
3,689
 
Service Availability
35,018
0
3,400
0
3,065
 
Data Center Facilities
1,933
0
3,023
0
2,260
 
Data Centre Move
0
0
350
0
0
 
Corporate Administrative Systems Sustainability
0
0
500
0
460
 
Data Stewardship[Footnote 2]
194
2
625
2
592
 
IDMS to DB2 Conversion
0
0
604
0
567
 
Managed Distributed Environment[Footnote 2]
8,740
18
9,015
18
8,675
 
Network Services Enhancements[Footnote 2]
2,200
0
3,792
0
3,018
 
 
Sub-total
104,386
108
34,634
108
29,918
Finance Administration Branch
 
 
 
 
 
 
Financial Information Strategy – Revenue Ledger Strategic Plan (formerly FIS Development Phase 2)
21,087
4
961
7
415
 
Enhanced Travel Management Solution
0
0
547
0
547
 
 
Sub-total
21,087
4
1,508
7
962
Human Resources Branch
 
 
 
 
 
 
Agency Classification Standard
3,078
15
3,540
15
3,392
 
Compensation Service Delivery Renewal
42,777
420
10,400
420
10,400
 
 
Sub-total
45,855
435
13,940
435
13,792
Total
337,690
1,572
145,898
1,528
129,945

[Footnote 1] GOL – My Business Account and GOL Third Party Privilege Management are part of initiative previously entitled Government On-Line Round 4.
[Footnote 2] Prior Years’ Expenditures have been restated to more accurately reflect the total spending attributable to these initiatives.


Table 9.1 Children’s Special Allowance Payments (CSA) (Statutory)


Implementation Date: Aug. 28, 1995[Footnote 1] 
End Date: Ongoing
Total Expenditures: $1,321,345,000 to date including 2006-2007
Description of Transfer Payment Program:
Tax-free monthly payments made to agencies and foster parents who are licensed by provincial or federal governments to provide for the care and education of children under the age of 18 who physically reside in Canada and who are not in the care of their parents. CSA payments are equivalent to Canada Child Tax Benefit payments. CSA payments are governed by the Children’s Special Allowances Act which provides that this allowance be paid out of the Consolidated Revenue Fund.
Objective(s), expected result(s) and outcomes:
The Canada Revenue Agency’s second strategic outcome states that “eligible families and individuals receive timely and correct benefit payments”. In this context, the specific objective of the CSA is to ensure that children in care receive their rightful share of entitlements. According to the CSA Act, the CSA payments “shall be applied exclusively toward the care, maintenance, education, training or advancement of the child in respect of whom it is paid.”
Achieved results or progress made:
Monthly payments were made to 293 agencies on behalf of 56,255 children. Payments were issued on schedule, no delays were reported.
 
Actual 2004-2005
Actual 2005-2006
Planned Spending 2006-2007
Total Authorities 2006-2007
Actual 2006-2007
Variance Planned/Actual
Program Activity
(in thousands of dollars)
Benefit Programs
 
 
 
 
 
 
Total Grants
159,366
169,611
187,000
197,768
197,768
(10,768)
Total Contributions
Total Other Transfer Payments
Total Program Activity
159,366
169,611
187,000
197,768
197,768
(10,768)
Total
159,366
169,611
187,000
197,768
197,768
(10,768)
Comment on variance: N/A
Significant Evaluation Findings and URL to Last Evaluation: N/A

[Footnote 1] Responsibility for CSA Statutory Vote payment was transferred effective August 28, 1995 from Human Resources and Social Development Canada (P.C. Order 1995-342)

Table 9.2 Energy Cost Assistance Measures Expenses (Statutory)


Implementation Date: Fall 2005
End Date: December 31, 2008
Total Expenditures: $361,727,000 to date
Description of Transfer Payment Program:
The Energy Cost Benefit (ECB) Program is a one-time payment issued to low-income families with children and to seniors. Families entitled to receive the National Child Benefit (NCB) supplement will receive $250 and seniors entitled to receive the Guaranteed Income Supplement (GIS) will receive $125 or $250 for senior couples. It is estimated that 3.1 million payments will be effected under the ECB consisting of 1.5 million payments by the Canada Revenue Agency to families receiving the NCB and 1.6 million payments by Human Resources and Social Development Canada to seniors receiving the GIS.
Objective(s), expected result(s) and outcomes:
The Canada Revenue Agency’s second strategic outcome states that “eligible families and individuals receive timely and correct benefit payments”. In this context, the specific objective of the ECB is to ensure that eligible recipients receive their rightful share of entitlements.
Achieved results or progress made:
ECB payments administered by the Canada Revenue Agency were issued by cheque starting on January 12, 2006, or will be issued after the assessment of the prospective recipients 2004 tax returns, whichever is the latest.
 
Actual 2004-2005
Actual 2005-2006
Planned Spending 2006-2007
Total Authorities 2006-2007
Actual 2006-2007
Variance Planned/Actual
Program Activity
(in thousands of dollars)
Benefit Programs
 
 
 
 
 
 
Total Grants
357,654
4,073
4,073
(4,073)
Total Contributions
 
 
Total Other Transfer Payments
 
 
Total Program Activity
357,654
4,073
4,073
(4,073)
Total
357,654
4,073
4,073
(4,073)
Comment on variance: N/A
Significant Evaluation Findings and URL to Last Evaluation: N/A