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The 2006-2007 Departmental Performance Report for the Canada Revenue Agency (CRA) is available on the CRA Web site at the following address: http://www.cra-arc.gc.ca/agency/annual/2006-2007/menu-e.html

Table 7.1 b) Policy on Service Standards for External Fees – Advance Income Tax Ruling Fees

A. External Fee	Advance Income Tax Ruling Fees
Service Standard[Footnote 1]	The key service standard target is to issue advance income tax rulings to taxpayers within an average of 60 calendar days of receipt of all essential information. The Income Tax Rulings Directorate’s Quality Management System requires a telephone acknowledgement of receipt of the request within 24 business hours. Within 14 days, a review of the file for completeness is conducted and an acknowledgement letter, complete with a contact name and request for any missing information (if required) is sent to the client. The client is again contacted by telephone when the file is assigned for processing. Where a delay is unavoidable, clients are contacted and delays are discussed with them.
Performance Result	Actual 2006-2007 results: 94 days
Stakeholder Consultation	Client satisfaction questionnaires were sent out to all advance income tax ruling clients for a 2-year period from October 2002 through October 2004. We also conducted a client satisfaction measurement program for other aspects of our service. Based on our summary study in early 2005, the most satisfied group of clients we have are our advance income tax rulings clients whereby responding clients from this group indicated a satisfaction rate in excess of 95%.

[Footnote 1] Note:
As established pursuant to the Policy on Service Standards for External Fees:

[Footnote 1] Service standards may not have received Parliamentary review;
[Footnote 1] Service standards may not respect all performance standard establishment requirements under the User Fees Act (UFA) (e.g. international comparison; independent complaint address)
[Footnote 1] Performance results are not legally subject to UFA section 5.1 regarding fee reduction for failed performance.

Table 7.2 b) Policy on Service Standards for External Fees – Taxation Statistical Analysis and Data Processing Fees

A. External Fees	Taxation Statistical Analysis and Data Processing Fees
Service Standard[Footnote 1]	Provide statistical data to taxpayers within an average of 30 calendar days of receipt of all essential information.
Performance Result[Footnote 1]	Average provision time for requested data was 28.15 days during the 2006/07 fiscal.
Stakeholder Consultation	Client satisfaction surveys were sent to all external clients. The responses received indicated a satisfaction rate in excess of 90%.

[Footnote 1] Note:
As established pursuant to the Policy on Service Standards for External Fees:

[Footnote 1] Service standards may not have received Parliamentary review;
[Footnote 1] Service standards may not respect all performance standard establishment under the User Fees Act (UFA) (e.g. international comparison; independent complaint address)
[Footnote 1] Performance results are not legally subject to UFA section 5.1 regarding fee reductions for failed performance.

Table 7.3 b) Policy on Service Standards for External Fees – Access to Information Processing Fees

A. External Fees	Access to Information Processing Fees
Service Standard[Footnote 1]	Processing time of 30 calendar days for the Access to Information Act, with no time limit for the extension period.
	CRA’s internal processing standard is 90% of completed request should be completed within legislative deadline.
Performance Result[Footnote 1]	92% of the requests made under the Access to Information Act were processed within the legislative timeframe.
Stakeholder Consultation	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken for amendments done in 1986 and 1992.

B. Other Information
It is the Canada Revenue Agency’s practice to waive reproduction fees where the total owing per amount is less than $25.

[Footnote 1] Note:
As established pursuant to the Policy on Service Standards for External Fees:

[Footnote 1] Service standards may not have received Parliamentary review;
[Footnote 1] Service standards may not respect all performance standard establishment under the User Fees Act (UFA) (e.g. international comparison; independent complaint address)
[Footnote 1] Performance results are not legally subject to UFA section 5.1 regarding fee reductions for failed performance.

Table 8 Details on Investment Plan Project Spending

		(in thousands of dollars)		2006-2007
Initiative Name			Prior Years’ Expenditures to March 31, 2006	Planned FTEs	Planned Spending	Actual FTEs	Actual
Assessment and Benefit Services Branch
	GOL – My Business Account[Footnote 1]		1,400	37	3,145	37	3,074
	GOL – Third Party Privilege Management[Footnote 1]		3,930	11	855	11	672
	Individual Identification Renewal		811	27	3,639	23	1,973
	GST/HST Redesign		108,018	596	43,313	596	41,713
	T3 Redesign		0	2	300	4	350
		Sub-total	114,159	673	51,252	671	47,782
Taxpayer Services and Debt Management Branch
	Integrated Revenue Collections		28,346	101	19,300	130	17,705
	Payroll Deductions Accounting and Collections Renewal		1,614	22	1,410	19	1,180
	Non-Tax Collections Integration		2,122	90	6,000	39	2,900
		Sub-total	32,082	213	26,710	188	21,785
Compliance Program Branch
	Compliance Systems Redesign		17,955	86	9,373	83	8,736
	Enterprise Work Management		0	27	3,863	18	3,863
		Sub-total	17,955	113	13,236	101	12,599
Appeals Branch
	Taxpayer Relief Registry Redesign project (formerly Fairness Management Information System)		0	7	1,000	6	289
		Sub-total	0	7	1,000	6	289
Public Affairs Branch
	Intranet Renewal		741	5	700	5	700
	Publishing Content Management Solution[Footnote 2]		1,425	14	2,918	7	2,118
		Sub-total	2,166	19	3,618	12	2,818
Information Technology Branch
	Business Intelligence/Decision Support		7,835	6	3,000	6	2,967
	Security Modernization Program[Footnote 2]		7,529	34	6,325	34	4,625
	Data Centre Recoverability		40,937	48	4,000	48	3,689
	Service Availability		35,018	0	3,400	0	3,065
	Data Center Facilities		1,933	0	3,023	0	2,260
	Data Centre Move		0	0	350	0	0
	Corporate Administrative Systems Sustainability		0	0	500	0	460
	Data Stewardship[Footnote 2]		194	2	625	2	592
	IDMS to DB2 Conversion		0	0	604	0	567
	Managed Distributed Environment[Footnote 2]		8,740	18	9,015	18	8,675
	Network Services Enhancements[Footnote 2]		2,200	0	3,792	0	3,018
		Sub-total	104,386	108	34,634	108	29,918
Finance Administration Branch
	Financial Information Strategy – Revenue Ledger Strategic Plan (formerly FIS Development Phase 2)		21,087	4	961	7	415
	Enhanced Travel Management Solution		0	0	547	0	547
		Sub-total	21,087	4	1,508	7	962
Human Resources Branch
	Agency Classification Standard		3,078	15	3,540	15	3,392
	Compensation Service Delivery Renewal		42,777	420	10,400	420	10,400
		Sub-total	45,855	435	13,940	435	13,792
Total			337,690	1,572	145,898	1,528	129,945

[Footnote 1] GOL – My Business Account and GOL Third Party Privilege Management are part of initiative previously entitled Government On-Line Round 4.

[Footnote 2] Prior Years’ Expenditures have been restated to more accurately reflect the total spending attributable to these initiatives.

Table 9.1 Children’s Special Allowance Payments (CSA) (Statutory)

Implementation Date: Aug. 28, 1995[Footnote 1]	End Date: Ongoing			Total Expenditures: $1,321,345,000 to date including 2006-2007
Description of Transfer Payment Program:
Tax-free monthly payments made to agencies and foster parents who are licensed by provincial or federal governments to provide for the care and education of children under the age of 18 who physically reside in Canada and who are not in the care of their parents. CSA payments are equivalent to Canada Child Tax Benefit payments. CSA payments are governed by the Children’s Special Allowances Act which provides that this allowance be paid out of the Consolidated Revenue Fund.
Objective(s), expected result(s) and outcomes:
The Canada Revenue Agency’s second strategic outcome states that “eligible families and individuals receive timely and correct benefit payments”. In this context, the specific objective of the CSA is to ensure that children in care receive their rightful share of entitlements. According to the CSA Act, the CSA payments “shall be applied exclusively toward the care, maintenance, education, training or advancement of the child in respect of whom it is paid.”
Achieved results or progress made:
Monthly payments were made to 293 agencies on behalf of 56,255 children. Payments were issued on schedule, no delays were reported.
	Actual 2004-2005	Actual 2005-2006	Planned Spending 2006-2007	Total Authorities 2006-2007	Actual 2006-2007	Variance Planned/Actual
Program Activity	(in thousands of dollars)
Benefit Programs
Total Grants	159,366	169,611	187,000	197,768	197,768	(10,768)
Total Contributions	–	–	–	–	–	–
Total Other Transfer Payments	–	–	–	–	–	–
Total Program Activity	159,366	169,611	187,000	197,768	197,768	(10,768)
Total	159,366	169,611	187,000	197,768	197,768	(10,768)
Comment on variance: N/A
Significant Evaluation Findings and URL to Last Evaluation: N/A

[Footnote 1] Responsibility for CSA Statutory Vote payment was transferred effective August 28, 1995 from Human Resources and Social Development Canada (P.C. Order 1995-342)

Table 9.2 Energy Cost Assistance Measures Expenses (Statutory)

Implementation Date: Fall 2005	End Date: December 31, 2008			Total Expenditures: $361,727,000 to date
Description of Transfer Payment Program:
The Energy Cost Benefit (ECB) Program is a one-time payment issued to low-income families with children and to seniors. Families entitled to receive the National Child Benefit (NCB) supplement will receive $250 and seniors entitled to receive the Guaranteed Income Supplement (GIS) will receive $125 or $250 for senior couples. It is estimated that 3.1 million payments will be effected under the ECB consisting of 1.5 million payments by the Canada Revenue Agency to families receiving the NCB and 1.6 million payments by Human Resources and Social Development Canada to seniors receiving the GIS.
Objective(s), expected result(s) and outcomes:
The Canada Revenue Agency’s second strategic outcome states that “eligible families and individuals receive timely and correct benefit payments”. In this context, the specific objective of the ECB is to ensure that eligible recipients receive their rightful share of entitlements.
Achieved results or progress made:
ECB payments administered by the Canada Revenue Agency were issued by cheque starting on January 12, 2006, or will be issued after the assessment of the prospective recipients 2004 tax returns, whichever is the latest.
	Actual 2004-2005	Actual 2005-2006	Planned Spending 2006-2007	Total Authorities 2006-2007	Actual 2006-2007	Variance Planned/Actual
Program Activity	(in thousands of dollars)
Benefit Programs
Total Grants	–	357,654	–	4,073	4,073	(4,073)
Total Contributions	–	–	–			–
Total Other Transfer Payments	–	–	–			–
Total Program Activity	–	357,654	–	4,073	4,073	(4,073)
Total	–	357,654	–	4,073	4,073	(4,073)
Comment on variance: N/A
Significant Evaluation Findings and URL to Last Evaluation: N/A